IVY jobs - 24 jobs

The Housekeeper is responsible for maintaining the cleanliness and appearance of guest rooms and public areas within the hotel. The primary focus is on ensuring a welcoming, clean, and comfortable environment for all guests. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Clean and reset guest bedroom and bathroom areas according to established standard, using provided chemicals and cleaning equipment properly and safely Maintain cleanliness of hallways and common areas as assigned. Perform other duties as requested, such as cleaning unexpected spills or completing special guest requests. Assist other housekeeping associates in maintaining clean and organized work and public areas. Participate in the hotel's carpet care program by spotting carpet during room cleaning. Report any maintenance issues or needs to the Supervisor. Stock and maintain housekeeping carts and linen storage rooms. Complete “room assignment sheet” accurately, documenting completed tasks and any issues encountered. Respond promptly to guest complaints or special requests, ensuring guest satisfaction. Follow proper procedures for entering guest rooms, ensuring guest privacy and security. Greet guests with a smile, make eye contact, and offer friendly assistance when interacting. Adhere to all company policies and procedures related to safety and security, including proper handling and storage of keys and lost and found items. Be knowledgeable of policies regarding emergency procedures and bloodborne pathogen protocols. Communicate effectively with coworkers and other departments, contributing to a supportive work environment.. Qualifications: Education : High School diploma or equivalent preferred. Experience : No prior experience required; hospitality experience is a plus. Basic communication skills, both verbal and written. Must be able to stand and exert well-paced mobility for up to 8 hours. Must be able to lift up to 30bs on a regular and continuing basis. Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks. Must maintain a neat, clean, and well-groomed appearance according to company standards. Flexibility to work varying schedules, including nights, weekends, and holidays.

The Laundry Attendant is responsible for ensuring the cleanliness and organization of all hotel linens and guest items, playing a key role in maintaining the high standards of hospitality expected by our guests. This position requires efficient operation of laundry equipment, adherence to health and safety standards, and collaboration with the housekeeping team to deliver exceptional guest service. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Operate equipment necessary to sort, weigh, wash, dry, iron, and fold hotel linen. Iron and fold Food and Beverage flatwork, ensuring a crisp, clean presentation. Maintain an acceptable state of cleanliness and organization throughout the entire work area, ensuring compliance with health standards. Perform general cleaning tasks using standard hotel cleaning products, adhering to health standards. Respond promptly to special guest requests, such as cleaning unexpected spills. Assist other housekeeping associates in maintaining clean and organized work and public areas. Follow correct procedures for entering a guest room, ensuring minimal disturbance. Maintain a quiet environment on guest floors, especially in the morning hours, to enhance guest satisfaction. Handle special requests properly, demonstrating a commitment to guest satisfaction. Show care and consideration for co-workers' rooms, carts, and equipment. Operate all laundry equipment safely and correctly. Be knowledgeable of policies regarding emergency procedures and safety protocols. Use all chemicals and cleaners properly, following safety guidelines. High school diploma or equivalent education preferred. No prior experience required, but hospitality experience is desired. Must be able to speak and understand the primary language(s) used in the workplace. Basic computational abilities and good communication skills, both verbal and written. Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards. Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures. Participate in daily hotel operations meetings and contribute to the overall hotel strategy. Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations. Qualifications: Education: High school diploma or equivalent education preferred. Experience: hotel experience preferred Ability to work indoors in moderate and controlled temperatures; however, must be able to work in extreme temperatures in laundry rooms. Must be able to stand and exert well-paced mobility for up to 8 hours in length. Regularly lift up to 40 lbs and push/pull carts weighing up to 250 lbs. Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks. Requires manual dexterity to use and operate all necessary equipment.

The Van Shuttle Driver at plays a crucial role in enhancing the guest experience by providing safe, timely, and friendly transportation services. The driver is responsible for transporting guests to and from assigned destinations, maintaining the cleanliness and safety of the vehicle, and assisting with guest inquiries and luggage. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Safely transport guests to/from assigned destinations using the property vehicle, adhering to all traffic regulations. Regularly inspect vehicles for cleanliness, damage, tire pressure, and fluid levels. Refuel as necessary and report any maintenance needs. Accurately document all trips and vehicle incidents, including damages or accidents, and report these to the manager/supervisor. Greet guests upon arrival, assist with luggage, and provide information on hotel services and local attractions. Park the vehicle in the designated location when not in use and ensure it is ready for the next trip. Assist with guest relations, maintain cleanliness of hotel entrances and parking lots, and follow company SOPs. Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards. Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures. Participate in daily hotel operations meetings and contribute to the overall hotel strategy. Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations. Comply with all Federal and State driving laws. Qualifications: Education: High school diploma or equivalent preferred. Experience: Valid Driver's License with evidence of insurability. Must have a good driving record. Strong communication skills, both verbal and written. Knowledge of the city, particularly tourist attractions. Ability to respond to guest requests quickly and efficiently. Ability to lift and move luggage up to 75 lbs, push and pull carts and equipment up to 200 lbs, and perform tasks in various environments, including outdoor settings. Work may involve standing for extended periods, bending, stooping, and lifting. The position requires working outdoors and dealing with varying weather conditions

The Breakfast Attendant is responsible for ensuring a positive guest experience during breakfast service by preparing and presenting food in a clean and organized environment, providing exceptional service, and maintaining health and safety standards. This role is integral to delivering a welcoming and satisfying experience for guests each morning, reflecting the high standards of hospitality that our company upholds. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assist in the preparation, cooking, and presentation of breakfast items according to standard recipes. Greet all guests with a warm, friendly smile and a positive attitude, ensuring a welcoming atmosphere. Maintain a clean and organized service area, including cleaning tables and service stations, and adhering to all health codes. Ensure all food items are available and replenished throughout the breakfast service, adhering strictly to the hours of operation. Monitor and inspect food and beverage deliveries, ensuring portion control and quality standards are maintained. Provide a safe working environment by adhering to health department regulations and safety standards, including enforcing sanitation laws in the kitchen area. Inspect food and beverage outlets regularly for proper storage, cleanliness, and inventory rotation. Assist with daily, weekly, and monthly inventory of food and beverage items to ensure accurate stock levels and minimize waste. Act as an enthusiastic, helpful, and positive member of the team, contributing to a cooperative work environment. Maintain professionalism and responsibility in conduct and behavior, setting a positive example for colleagues. Communicate effectively with other departments and maintain an open line of communication to ensure smooth operations. Be open to receiving feedback and use it constructively to improve performance. Assist other departments as needed, especially in emergency situations, to ensure guest satisfaction. Adhere to all company work rules, procedures, and policies, including those in the associate handbook. Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures. Qualifications: Education: High school diploma or equivalent education preferred. Experience: No prior experience required, but previous hospitality experience is a plus Basic knowledge of food and beverage operations and standards. Ability to work well under pressure in a fast-paced environment. Knowledge of health regulations related to food service and ability to maintain sanitation standards. Must be able to stand and exert well-paced mobility for up to 8 hours at a time. Ability to lift up to 50 lbs regularly and continuously. Must be able to bend, stoop, squat, and stretch to fulfill cleaning and inspection tasks. Must maintain a neat, clean, and well-groomed appearance according to company standards. Food handler's permit required if mandated by state law. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. Pay range: $15 per hour, based on experience Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel's system, verifying reservation details, address, and payment information. Promote and enroll guests in the hotel's loyalty program, providing recognition and benefits to members. Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy. Assist with hotel shuttle or transportation services, ensuring timely and courteous service. Assist guests with luggage upon arrival and departure. Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Be aware of and prepare for incoming VIP guests. Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. Exhibit a positive and cooperative attitude as part of the team. Communicate effectively with coworkers and contribute to a supportive work environment. Handle and account for keys properly. Understand and adhere to emergency procedures and security policies. Ensure the confidentiality and protection of guest room numbers. Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. Must maintain a neat, clean, and well-groomed appearance in accordance with company standards Qualifications: Education: High School diploma or equivalent. Experience: Prior experience in a customer service role preferred. Strong verbal and written communication skills. Basic computer skills. Knowledge of the hotel, its services, and the surrounding area. Ability to stand for extended periods, up to 8 hours. Ability to lift up to 15 lbs on occasion. Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

The Chief Engineer is responsible for ensuring the overall maintenance, safety, and operational integrity of the hotel property. This role oversees the day-to-day operations of the maintenance department, including equipment management, preventive maintenance programs, and compliance with all safety regulations, ensuring a seamless guest experience. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversee the maintenance department, ensuring the hotel's physical operations, including HVAC, plumbing, electrical systems, and mechanical equipment, are functioning optimally. Develop and implement comprehensive preventive maintenance programs for all hotel systems and equipment to ensure longevity and efficient operations. Administer and ensure compliance with the company's life safety programs, including fire safety, emergency procedures, and security protocols. Monitor and control departmental expenses, including maintenance contracts, utility expenses, and capital expenditures, aligning with the hotel's financial objectives. Lead, train, and evaluate the maintenance team, fostering a culture of safety, professionalism, and excellence in service. Supervise and coordinate the activities of external contractors, ensuring work is completed to standard and within budget. Regularly communicate with hotel management regarding the condition of the property, proposing cost-effective solutions for maintenance and improvements. Ensure that all maintenance requests are addressed promptly and efficiently, maintaining a high level of guest satisfaction and adhering to Guest Service Standards. Provide ongoing coaching and support to team members, fostering a positive and productive work environment. Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards. Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures. Participate in daily hotel operations meetings and contribute to the overall hotel strategy. Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations. Uphold the company's values and standards, ensuring all actions and decisions align with the organization's goals and ethical guidelines. Qualifications: Education: Minimum of a 2-year degree in a related field or equivalent experience. Experience: Hotel Engineering leadership experience preferred Extensive knowledge of mechanical systems, including HVAC, plumbing, electrical, and refrigeration. Ability to troubleshoot and repair complex equipment issues. In-depth understanding of OSHA regulations and other safety standards. Ability to maintain compliance with all local, state, and federal regulations. Preferably hold or be able to obtain a first-class operating engineer's license in boilers and air conditioning. Proven ability to manage a maintenance team effectively, with strong leadership and communication skills. Must be able to work in various conditions, including extreme temperatures and noisy environments. Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

The Hotel General Manager at Ivy Hospitality is responsible for overseeing the day-to-day operations of a select service and extended stay hotel, ensuring the highest levels of guest satisfaction, financial performance, and team engagement. This role requires a dynamic leader who is hands-on, collaborative, and inclusive, embodying Ivy Hospitality's core values. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversee all hotel operations, including front desk, housekeeping, maintenance, and food and beverage (if applicable). Ensure compliance with brand standards and Ivy Hospitality policies. Monitor and manage daily financial performance, including budgeting, forecasting, and cost control. Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce procurement guidelines, and seek and implement cost saving strategies. Lead, mentor, and develop a team including Assistant General Managers, Executive Housekeepers, Maintenance Technicians, and F&B staff. Foster a positive, inclusive, and collaborative work environment. Conduct regular performance reviews, provide coaching, and implement professional development plans. Ensure exceptional guest service standards are consistently met. Address and resolve guest complaints and issues promptly and effectively. Monitor guest feedback and implement improvements to enhance guest satisfaction. Collaborate with sales and revenue leaders to develop and execute strategies to maximize occupancy and revenue. Participate in local market sales activities and community events to promote the hotel. Analyze market trends and competitor performance to inform pricing and promotional strategies. Ensure the hotel complies with all local, state, and federal regulations. Implement and monitor health and safety protocols to ensure a safe environment for guests and staff. Maintain accurate records and documentation as required by law and company policy. Qualifications: Education: College of higher level education Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of 3 years of progressive hotel management experience, preferably within Hilton or Marriott brands. Proven leadership skills with the ability to inspire and motivate a diverse team. Strong financial acumen and experience with budgeting, forecasting, and cost control. Excellent communication and interpersonal skills. Ability to work collaboratively with sales, revenue, and other hotel departments. Hands-on management style with a commitment to delivering high-quality guest experiences.

The Maintenance Technician ensures the hotel operates efficiently by maintaining its physical appearance, functionality, and safety standards. This hands-on role is key to providing an exceptional guest experience by ensuring facilities are well-maintained, addressing repair needs, and supporting the hotel's preventative maintenance program. The Maintenance Technician works closely with all departments to uphold Ivy Hospitality's commitment to quality and service excellence. _____________________________________________________________________________ Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Conduct routine maintenance across public areas, guest rooms, meeting spaces, back-of-house facilities, and grounds to ensure optimal operation. Perform repairs on guest room amenities such as televisions, phones, fixtures, plumbing, and HVAC systems. Execute preventative maintenance programs, including daily equipment checks and scheduled repairs. Maintain hotel aesthetics by repairing and refreshing interiors, including painting, furniture fixes, and carpet or tile repairs. Troubleshoot and repair kitchen, laundry, and housekeeping equipment as needed. Maintain building exteriors, landscaping, and parking areas to reflect a professional and inviting appearance.. Respond promptly to maintenance requests to minimize guest inconvenience and downtime. Monitor and ensure the hotel's safety systems and security measures are functional and compliant with company policies. Handle and secure master keys and support the team during emergencies. Document maintenance activities and ensure tools and work areas are clean and organized. Participate actively in safety and fire emergency programs. Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards. Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures. Participate in daily hotel operations meetings and contribute to the overall hotel strategy. Collaborate with team members across departments to address maintenance needs efficiently. Be proactive in identifying and reporting safety concerns. Adhere to company policies, including safety, emergency procedures, and associate conduct. Qualifications: Education: High school diploma or equivalent; technical certification preferred. Experience: minimum of one year of general maintenance or facilities management experience; hotel experience is a plus. Proficient in basic plumbing, electrical, HVAC, and carpentry. Ability to use hand and power tools safely and efficiently. Ability to stand, walk, and perform physically demanding tasks for extended periods. Lift and carry up to 50 lbs regularly and occasionally up to 100 lbs. Work in varying environments, including outdoor weather and high-temperature areas. This role requires flexibility, including weekends, holidays, and on-call shifts, to meet the needs of the hotel. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

The Accounting Manager oversees the financial operations of the hotel, ensuring accuracy, compliance, and timely reporting across all accounting functions. This role manages daily revenue reconciliations, payables, receivables, and month-end close activities while supporting property leadership and the Corporate Accounting team. The Accounting Manager plays a key role in maintaining financial integrity, improving operational processes, and supporting Ivy Hospitality's standards of care, accountability, and collaboration. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reconcile and input daily revenue from Rooms, Food & Beverage, and third-party outlets. Prepare and distribute daily and monthly financial reports, including Gross Revenue, Labor, and Variance reports. Reconcile credit card settlements, investigate and respond to charge backs, and verify tax reports for accuracy. Conduct month-end close activities, including journal entries, P&L variance analysis, and trial balance audits. Collaborate with Front Office and Food & Beverage teams to research discrepancies and ensure accurate postings. Assist with occupancy and sales tax filings, tip distribution, and required government reporting. Coordinate internal and external audit requests by compiling supporting documentation and schedules. Enter and categorize invoices within the accounting system and maintain accurate vendor files. Perform daily bank reconciliations, deposits, and cash recording, ensuring secure handling of funds. Compile and send invoices for direct bill accounts and ensure collection within established timelines (typically 30 days). Process and monitor all Hilton Advance Purchase postings. Review hotel invoices for accuracy and process through the accounting system for payment. Support the Regional Accounting and Operations teams with special projects and process improvement initiatives. Maintain confidentiality of all financial, associate, and guest information in accordance with company policy. Provide leadership and training to property-level team members regarding accounting processes and controls as needed. Qualifications: Education: Bachelor's degree in Accounting, Finance, or related field required. Minimum of three (3) years of accounting experience, preferably within hospitality, hotel, restaurant, or food and beverage environments. Strong understanding of accounting principles (GAAP) and financial reporting. Proficiency in Microsoft Office Suite, especially Excel; experience with hotel accounting systems preferred. High attention to detail with the ability to analyze data and identify variances. Excellent organizational and time management skills; able to meet tight deadlines. Strong communication and interpersonal skills with the ability to work cross-functionally. Ability to maintain confidentiality and exercise sound judgment. Self-motivated, proactive, and adaptable in a fast-paced, multi-property environment. Taking Care of You - Our Benefits At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here's a look at what we offer to help take care of you and your loved ones: Health & Wellness Medical Dental Vision Flexible Spending Account (FSA) Health Savings Account (HSA) Financial Security & Peace of Mind Basic Life Insurance & AD&D Voluntary Life Insurance Voluntary Short-Term Disability Voluntary Long-Term Disability Critical Illness, Hospital Indemnity & Accident Plans Pet Insurance 401(k) Retirement Plan Time to Recharge Paid Time Off (PTO), available as it's accrued Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Ivy Hospitality participates in E-Verify This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

The Guest Service Supervisor will lead the front office team in providing warm, personalized service that leaves a lasting impression. This role requires a hands-on leader with a passion for hospitality, strong problem-solving skills, and the ability to create a welcoming environment for guests and associates alike. Oversee front desk operations, guest satisfaction, and team performance, ensuring that every interaction reflects Ivy Hospitality's commitment to excellence. ____________________________________________________________________________ Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position is primarily 3pm-11pm , weekends required. Lead and inspire the front office team to deliver seamless check-in, check-out, and overall guest experiences with warmth and professionalism. Act as the primary point of contact for guest concerns, resolving issues efficiently and ensuring complete satisfaction. Foster a welcoming atmosphere by ensuring associates greet guests with genuine hospitality, maintain eye contact, and present a polished, professional appearance. Manage daily front desk operations, including reservations, room assignments, and guest requests. Monitor hotel occupancy, rates, and revenue management strategies, collaborating with sales and revenue teams as needed. Train, coach, and develop front desk associates, ensuring they are equipped to handle guest interactions confidently. Conduct daily team huddles to review service expectations, performance goals, and upcoming hotel events. Oversee front desk cash handling, billing accuracy, and financial reconciliation processes. Ensure compliance with all front office policies, safety procedures, and brand standards. Work closely with housekeeping, maintenance, and food & beverage teams to ensure seamless guest experiences. Identify opportunities to enhance guest satisfaction and implement service improvements. Assist in recruiting, hiring, and onboarding new front office associates. Maintain an organized front office environment, ensuring the lobby and reception areas are clean, inviting, and fully stocked with guest amenities. Qualifications: Education: High school diploma or equivalent required; hospitality or business management training preferred. Experience: Minimum of 2-3 years of front desk or hotel operations experience, with prior supervisory or management experience preferred. Strong leadership skills with the ability to motivate and develop a team. Excellent verbal and written communication skills, with a passion for guest service. Proficient in hotel property management systems and front office technology. Strong organizational and multitasking abilities, with attention to detail. Ability to handle stressful situations with professionalism and problem-solving skills. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

The Restaurant server is responsible for providing exceptional dining experiences by delivering prompt, courteous, and professional service to guests. The primary focus is on taking orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience. Th Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet every guest with a smile and a positive attitude, creating a welcoming atmosphere. Take food and beverage orders accurately, ensuring timely delivery. Prepare and present menu items following the restaurant's standards, maintaining a clean and organized service area. Ensure that all guests are treated professionally and handle difficult situations with diplomacy. Assist with setting and rearranging tables to accommodate guests, as needed. Adhere to safety programs, health department requirements, and job safety analysis to maintain a safe working environment. Maintain sanitation laws and safety standards in all areas, including the kitchen and restaurant. Follow all applicable company Standard Operating Procedures to ensure consistent service and compliance with company policies. Maintain open lines of communication with all departments and share pertinent information. Be self-motivated and use time wisely, responding positively to new ideas and feedback. Assist other departments in emergency situations and perform additional tasks as directed by the supervisor. Adhere to all work rules, procedures, and policies established by the company, including those in the associate handbook. Qualifications: Education: High school diploma or equivalent preferred. Experience: Serving experience preferred Good communication skills, both verbal and written. Basic knowledge of food, beverages, and hospitality operations. Must be able to stand and exert well-paced mobility for up to 8 hours. Must be able to lift up to 30bs on a regular and continuing basis. Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

The Executive Housekeeper is responsible for ensuring the highest standards of cleanliness, presentation, and service for all guest rooms and public areas. By effectively leading and managing the housekeeping team, the Executive Housekeeper will maintain a spotless and welcoming environment for guests while adhering to company policies and safety standards. The role requires a blend of operational expertise, team leadership, and a commitment to delivering exceptional guest experiences. _____________________________________________________________________________ Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead and manage the housekeeping team to ensure the timely and efficient cleaning of guest rooms and public areas. Coordinate daily housekeeping operations, including VIP rooms, guest check-outs, and special requests. Review and confirm the completion of daily room cleaning and inspections, ensuring all rooms meet company standards. Conduct regular inspections of cleaned rooms, public areas, and linen closets to ensure adherence to quality standards. Address and resolve any issues related to room cleanliness or maintenance promptly. Monitor and document room inspection results, providing feedback and corrective actions as needed. Manage inventory levels of housekeeping supplies and linens, ensuring adequate stock and proper storage. Prepare and follow up on maintenance work orders for repairs or replacements of furnishings and fixtures. Assist in quarterly inventory of all linens and housekeeping supplies. Assist in the training and orientation of new housekeeping associates, ensuring they understand company standards and expectations. Provide ongoing coaching and support to team members, fostering a positive and productive work environment. Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards. Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction. Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures. Ensure all housekeeping practices comply with federal, state, and local regulations, including OSHA standards. Participate in daily hotel operations meetings and contribute to the overall hotel strategy. Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations. Uphold the company's values and standards, ensuring all actions and decisions align with the organization's goals and ethical guidelines. Qualifications: Education: High school diploma or equivalent required. Experience: Minimum of three years of housekeeping experience, with at least one year in a supervisory role. Excellent verbal and written communication skills, with the ability to lead a team and interact with guests effectively. Strong organizational and time-management skills, with attention to detail. Proficient in basic computer skills and housekeeping management software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Knowledge of federal, state, and local regulations related to housekeeping and hospitality. Ability to stand, walk, and perform physical tasks for extended periods. Must be able to lift up to 15 lbs regularly and push/pull carts weighing up to 250 lbs. Capable of bending, stooping, and stretching to fulfill cleaning and inspection tasks. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

The Sales Manager will support the Sales Department in driving revenue growth and market share for the Hotel. This role involves developing and executing strategic sales plans, building and maintaining strong client relationships, and collaborating with various departments to ensure exceptional guest experiences. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintain and strengthen relationships with existing clients, ensuring client satisfaction through regular communication and follow-up, and addressing client inquiries and resolving issues promptly and professionally. Coordinate with the revenue management team to optimize pricing and inventory strategies. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Establishes clear expectations for customers and properties throughout the sales process. Conduct regular client visits and follow-ups to secure repeat business. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards. Partner with the General Manager in developing and updating the hotel's business plan, providing input on sales goals and strategies. Provide regular reports on sales performance, market trends, and customer insights to the Director of Sales and Marketing. Maintain accurate historical records and ensure that all sale transactions comply with federal, state, and local legal requirements. Uphold the highest ethical standards in all sales activities, promoting a cooperative and supportive work environment in line with the Ivy Hospitality ‘s core values. Qualifications: Education: Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field experience. Experience: Minimum of 3+ years of experience in hotel sales or a related industry, with a proven track record of achieving sales targets. Excellent communication and interpersonal abilities. Results-driven with a proactive approach. Customer-focused with a commitment to delivering high-quality service. Travel may be required to meet with clients, attend industry events, and conduct market research.

The Cook plays a vital role in delivering high-quality meals to guests by preparing and cooking food items according to recipes and standards. This role is essential in maintaining the kitchen's efficiency and ensuring that guests receive exceptional culinary experiences. _____________________________________________________________________________ Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prepares and cooks food items according to recipes, quality standards, presentation standards, and food preparation checklists. Ensures all food is prepared in a timely manner and according to specifications. Collaborates with the Executive Chef and kitchen team to develop new recipes and menu items. Suggests improvements to existing dishes and introduces innovative culinary ideas. Maintains a clean and organized work area, including cleaning kitchen equipment, utensils, and work surfaces. Ensures compliance with sanitation and safety standards. Assists with the receiving and storage of deliveries. Rotates stock to maintain freshness and minimize waste. Monitors inventory levels and communicates needs to the Kitchen Manager. Monitors food quality throughout the preparation and cooking process. Adjusts seasoning and presentation to ensure dishes meet the highest standards. Conducts regular taste tests to ensure consistency. Oversees a specific station in the kitchen, ensuring all prep work and cooking duties are performed efficiently. Coordinates with other kitchen staff to ensure timely and accurate food delivery. Assists with the training of new kitchen staff, helps with food preparation for events, and supports other kitchen team members as needed. Steps in to cover other stations when necessary. Adheres to all health department regulations and ensures that food is stored, prepared, and served in a manner that complies with these standards. Properly labels and dates food items. Implements practices to reduce food waste and optimize kitchen resources. Participates in discussions on improving kitchen sustainability. Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards. Qualifications: Education: High school diploma or equivalent preferred; culinary training or certification is a plus. Experience: Prior experience as a cook in a professional kitchen environment is preferred. Ability to follow recipes accurately, strong knife skills, and knowledge of various cooking techniques. Must have excellent time management skills and the ability to work under pressure. Ability to stand for extended periods, lift up to 50 lbs regularly, and work in a fast-paced environment with varying temperatures. Most tasks are performed in the kitchen, with exposure to varying temperatures, including working near hot surfaces and ovens. Some tasks may require working in refrigerated or freezer areas. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

The Night Auditor is responsible for overseeing the nightly operations of the front desk, ensuring that all financial transactions and reports are accurately completed and prepared for the next day's operations. The primary focus of this role is to reconcile the day's financial activities, manage guest services during the overnight shift, Manager on duty coverage and provide exceptional guest experiences. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform the duties of a front desk agent, including guest check-in/check-out, reservation handling, and responding to guest inquiries. Reconcile all daily front desk agents' work, ensuring accuracy in the daily accounting processes. Run the trial balance to post rooms and close the day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required. Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience. Handle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports. Issue and control access to safety deposit boxes, and post miscellaneous charges as requested. Respond to and resolve guest complaints efficiently and courteously. Answer telephones promptly and handle reservations, check-ins, and check-outs with accuracy and efficiency. Operate or assist with any necessary transportation arrangements in a timely and courteous manner. Assist guests with luggage and be knowledgeable about local area attractions and hotel services. Manage messages, wake-up calls, mail, and faxes properly, ensuring prompt and accurate service. Adhere to applicable company Standard Operating Procedures (SOPs) to maintain consistency and compliance. Effectively utilize the Property Management System and Electronic Key Equipment. Maintain a clean and orderly work area, respond promptly to FOM or MOD requests. Maintain open lines of communication with all departments, sharing pertinent information as needed. Be self-motivated and use time wisely, responding positively to new ideas and feedback. Demonstrate proper selling techniques during the reservation and walk-in process, actively seeking opportunities to upsell and increase revenue. Complete shift closing accurately, obtaining appropriate approval signatures and authorization codes. Associates may be required to work varying schedules, including nights, weekends, and holidays, based on business needs. Full compliance with company rules and regulations is required for the safe and effective operation of the hotel facilities. Violations may result in disciplinary action, up to and including termination. Qualifications: Education: High school diploma or equivalent required. Experience: One to two years in an accounting or front office position preferred. Strong communication skills, both verbal and written. Extensive knowledge of the hotel, its services, and local area attractions. Ability to maintain professionalism and handle sensitive information confidentially. Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift. Must be able to lift up to 15 lbs on occasion and perform tasks that involve repetitive motions, bending, and climbing.

The Maintenance Technician ensures the hotel operates efficiently by maintaining its physical appearance, functionality, and safety standards. This hands-on role is key to providing an exceptional guest experience by ensuring facilities are well-maintained, addressing repair needs, and supporting the hotel's preventative maintenance program. The Maintenance Technician works closely with all departments to uphold Ivy Hospitality's commitment to quality and service excellence. _____________________________________________________________________________ Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Conduct routine maintenance across public areas, guest rooms, meeting spaces, back-of-house facilities, and grounds to ensure optimal operation. Perform repairs on guest room amenities such as televisions, phones, fixtures, plumbing, and HVAC systems. Execute preventative maintenance programs, including daily equipment checks and scheduled repairs. Maintain hotel aesthetics by repairing and refreshing interiors, including painting, furniture fixes, and carpet or tile repairs. Troubleshoot and repair kitchen, laundry, and housekeeping equipment as needed. Maintain building exteriors, landscaping, and parking areas to reflect a professional and inviting appearance. Assist with pool operations and ensure compliance with safety regulations (CPO certification preferred). Respond promptly to maintenance requests to minimize guest inconvenience and downtime. Monitor and ensure the hotel's safety systems and security measures are functional and compliant with company policies. Handle and secure master keys and support the team during emergencies. Document maintenance activities and ensure tools and work areas are clean and organized. Participate actively in safety and fire emergency programs. Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards. Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures. Participate in daily hotel operations meetings and contribute to the overall hotel strategy. Collaborate with team members across departments to address maintenance needs efficiently. Be proactive in identifying and reporting safety concerns. Adhere to company policies, including safety, emergency procedures, and associate conduct. Qualifications: Education: High school diploma or equivalent; technical certification preferred. Experience: minimum of one year of general maintenance or facilities management experience; hotel experience is a plus. Proficient in basic plumbing, electrical, HVAC, and carpentry. Ability to use hand and power tools safely and efficiently. Ability to stand, walk, and perform physically demanding tasks for extended periods. Lift and carry up to 50 lbs regularly and occasionally up to 100 lbs. Work in varying environments, including outdoor weather and high-temperature areas. This role requires flexibility, including weekends, holidays, and on-call shifts, to meet the needs of the hotel. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

The Housekeeping Supervisor is responsible for ensuring the cleanliness and maintenance of guest rooms, as well as public areas, through effective supervision and coordination of the housekeeping team. This role is pivotal in enhancing guest satisfaction by maintaining high cleanliness standards and ensuring timely service delivery Pay Rate: Starting at $18 per hour, based on experience and qualifications. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversee the day-to-day activities of room cleaners, ensuring prompt and efficient cleaning of guest rooms according to company standards. Inspect all cleaned rooms, including VIP and early morning make-up rooms, to ensure they meet company standards. Conduct regular inspections of rooms and public areas to monitor the quality of cleanliness and maintenance. Collaborate with related departments such as front desk, engineering, banquet services, and room services to ensure seamless operations and guest satisfaction. Prepare and follow up on maintenance work orders related to the repair or replacement of furniture, fixtures, and equipment in guest rooms and public areas. Assist in the quarterly inventory of all linens and ensure adequate supplies are available in linen closets and carts. Ensure all guests are treated courteously and that their needs are met efficiently. Handle short notice requests for room changes and coordinate housekeeping efforts to prioritize guest needs. Ensure safety standards are maintained by keeping linen chutes locked and ensuring compliance with all housekeeping policies and procedures. Maintain proper handling and accounting of keys and adherence to bloodborne pathogen procedures. Assist with the training and direction of new housekeeping staff, ensuring consistent application of company policies and standards. Keep accurate records of room checkouts and stay overs, and submit daily reports to the housekeeping department. Adhere to all work rules, procedures, and policies established by the company. Qualifications: Education: High school diploma or equivalent required. Experience: Minimum of three years of housekeeping experience, with at least one year in a supervisory role. Strong verbal and written communication skills. Ability to lead and motivate a team, with minimal direct supervision. Basic computer skills In-depth knowledge of hotel services and facilities. Ability to stand and walk for nearly 100% of the working day. Must be able to lift up to 15 lbs regularly and occasionally push/pull carts weighing up to 250 lbs. Must have manual dexterity to operate necessary equipment and perform cleaning/inspection tasks. Requires bending, stooping, squatting, and stretching as part of routine duties.

The Banquet Server will play a vital role in executing flawless banquet events, from elegant weddings to corporate gatherings. This role requires professionalism, efficiency, and a guest-first attitude to ensure that every event runs smoothly and exceeds expectations. This role will work closely with the banquet team to deliver high-quality food and beverage service while maintaining Ivy Hospitality's commitment to excellence. ____________________________________________________________________________ Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide attentive and friendly service during banquet events, ensuring an exceptional guest experience. Set up banquet rooms and tables according to Banquet Event Orders (BEOs), including linens, silverware, glassware, and centerpieces. Serve food and beverages in a timely and professional manner, ensuring proper course timing and presentation. Anticipate guest needs and respond promptly to requests, addressing any concerns with professionalism and efficiency. Maintain a polished and professional appearance, following all uniform and grooming standards. Assist with buffet setups, plated service, and action stations as required. Clear tables, remove dishes, and reset spaces efficiently to maintain a clean and organized event environment. Work collaboratively with the banquet and culinary teams to ensure smooth execution of events. Follow all food safety, sanitation, and responsible alcohol service guidelines. Support post-event breakdown, including cleaning and storing banquet equipment and resetting event spaces. Maintain accurate historical records and ensure that all financial transactions comply with federal, state, and local legal requirements. Qualifications: Education: High school diploma or equivalent preferred. Experience: Prior banquet or restaurant serving experience preferred but not required. Excellent communication and interpersonal skills, with a passion for delivering outstanding guest service. Ability to carry heavy trays, lift up to 50 lbs, and stand/walk for extended periods. Strong teamwork and multitasking abilities in a fast-paced event setting. Knowledge of banquet service styles, including plated, buffet, and cocktail receptions, is a plus. Flexible schedule, including evenings, weekends, and holidays, based on event needs. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel's system, verifying reservation details, address, and payment information. Promote and enroll guests in the hotel's loyalty program, providing recognition and benefits to members. Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy. Assist with hotel shuttle or transportation services, ensuring timely and courteous service. Assist guests with luggage upon arrival and departure. Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Be aware of and prepare for incoming VIP guests. Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. Exhibit a positive and cooperative attitude as part of the team. Communicate effectively with coworkers and contribute to a supportive work environment. Handle and account for keys properly. Understand and adhere to emergency procedures and security policies. Ensure the confidentiality and protection of guest room numbers. Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. Must maintain a neat, clean, and well-groomed appearance in accordance with company standards Qualifications: Education: High School diploma or equivalent. Experience: Prior experience in a customer service role preferred. Strong verbal and written communication skills. Basic computer skills. Knowledge of the hotel, its services, and the surrounding area. Ability to stand for extended periods, up to 8 hours. Ability to lift up to 15 lbs on occasion. Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.