Salon Customer Experience Specialist - Pacific View Mall
Jc Penney 4.3
Jc Penney job in Oxnard, CA
Salon Customer Experience Specialist The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution.
Primary Responsibilities:
Client Experience
* Helps drive the client experience while maximizing sales potential of each client
* Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking
* Asks appropriate questions to determine client's needs,
* Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly
* Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience
Inventory Controls
* Aids the replenishment and restock efforts by working with the Support Team to ensure Salon replenishment standards are maintained
* Monitors retail and backbar on hand accuracy, communicating opportunities to the Salon Leader
Receptionist Duties
* Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the client's Salon experience)
* Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines
* Maintains and updates automated client records including lab data and release forms
Core Standards
* Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards
* Ensures all Salon equipment is in good working order
* Works with the Salon team to ensure company and state standards are met
* Partners with loss prevention to provide a safe and client friendly environment
Performance Standards
* Ensures personal Salon service and retail sales goals are met
* Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader
* Sells additional services and products, and executes current Salon marketing programs
* Consistently meets established performance standards for the role, including (but not limited
Qualifications:
* Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
* Results: Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
* Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
* Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; act with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit ******************************
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range
USD $17.00/Hr -USD $21.25/Hr.
$17-21.3 hourly 60d+ ago
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Operations Associate - Pacific View Mall
Jc Penney 4.3
Jc Penney job in Oxnard, CA
The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the a team to perform functions prior to store opening.
Primary Responsibilities:
* Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
* Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone!
* Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
* Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
* Backroom standards: You keep the stockroom safe, clean, and organized .
* Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
* Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
* Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.
Core Competencies & Accomplisments:
* Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
* Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
* Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
* Work experience- 1-2 years retail experience
At this time, JCPenney does not anticipate closing this job opportunity.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit ******************************
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Pay Range
USD $17.00/Hr -USD $21.25/Hr.
$17-21.3 hourly 60d+ ago
Seasonal Associate-Westfield Culver City PINK
Victoria's Secret 4.1
Culver City, CA job
Who are we? Victoria's Secret & Co. (NYSE: VSCO) is a Fortune 500 specialty retailer of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, athleisure, and swim, as well as award-winning prestige fragrances and body care. VS&Co comprises two market-leading brands - Victoria's Secret and PINK - that share a common purpose of inspiring and uplifting our customers in every stage of their lives.
Our Mission
We are committed to empowering our more than 30,000 associates across a global footprint of approximately 1,360 retail stores in approximately 70 countries. We provide our customers with products and experiences that make them feel good inside and out while driving positive change through the power of our products, platform, and advocacy.
Position Overview: Seasonal Selling Associate
The Sales Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.
What We Offer
* 40% Associate Discount
* Free Mental Health (EAP) benefits for you and those who live with you
* Free Product
* Flexible Schedule
* Competitive Pay
Key Responsibilities:
When assigned to the sales floor:
* Drives store sales and growth by personally selling to customers
* Proactively engages with customers, reads cues and responds effectively
* Provides customers with the perfect bra fit by asking effective questions
* Converting returns, offers and other promotions into larger sales
When assigned to the cash wrap:
* Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently
* Reinforces customer buying decisions at checkout and encourages purchase of additional items
* Recovers cash wrap selling zone and "go-backs"
When assigned to processing and replenishment:
* Processes merchandise to be floor ready and maintains back room and under stock to brand standards
* Replenishes merchandise to brand standards to ensure product is placed on the sales floor
* Assists with other projects as needed including markdowns, re-tickets, and mark out of stock
When assigned to floorset activity:
* Executes floorset proficiently
* Understands and adheres to brand standards
* Assists with maintenance of back room and under stock
All associate roles at Victoria's Secret are responsible for:
* Driving top line store sales results and growing the business
* Maintaining focus on bras as the premier product differentiator
* Preparing for each shift by knowing sales, promotions, and procedures
* Recovering and replenishing merchandise
* Understanding and adhering to visual merchandising standards
* Assisting in housekeeping and reporting maintenance issues
* Building awareness and skills in loss prevention
* Supporting store strategy to reduce shrink
* Providing a safe working environment
* Demonstrating Company values
* Building loyalty through the Rewards Program
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks
Click here for benefit details related to this position.
Minimum Salary: $17.00
Maximum Salary: $21.25
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Exhibits an authentic desire to exceed the customer's expectations
* Proven ability to meet or exceed goals preferred
* Demonstrates a sense of urgency
* Has a healthy, competitive spirit, while maintaining a team focus
* Is resilient and bounces back quickly from setbacks
* Pursues opportunities to take on more responsibility
* Seeks out coaching from leaders and peers to improve productivity; leads own learning
* Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$17-21.3 hourly 31d ago
Cart Attendant
Wal-Mart 4.6
Thousand Oaks, CA job
You play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart.
The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea!
It takes a special person who is positive, can multi-task and has a passion for customer service and helping others.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
$31k-38k yearly est. 6d ago
Retail Warehouse Associate
Best Buy 4.6
Los Angeles, CA job
As a Retail Warehouse Associate, you'll help us create great shopping experiences by keeping our sales floor stocked and preparing online orders to be shipped to customers' homes. This includes unloading trucks, replenishing store shelves, tracking inventory levels, and pulling and boxing products for delivery. You'll also directly assist customers with in-store pickup and curbside pickup orders.
What you'll do
Unload trucks and record store inventory
Prepare products to be shipped to other stores and customers' homes
Stock shelves and organize merchandise displays
Follow established safety guidelines while operating store equipment
Process online orders and assist with store pickup orders
Basic qualifications
3 months of experience working in a retail, warehouse or operations role
Ability to work a flexible schedule, including holidays, nights and weekends
Ability to move up to 100 pounds with or without accommodation
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.â„¢
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
$33k-39k yearly est. 6d ago
Geek Squad Advanced Repair Technician
Best Buy 4.6
Los Angeles, CA job
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to provide technology support and repair customers' computers and other devices. You'll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You'll perform repairs by troubleshooting and following our procedures. If you're passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.
What you'll do
* Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
* Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
* Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
* Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
* Maintain knowledge, skillsets and certifications through training courses
Basic qualifications
* 6 months of experience diagnosing, troubleshooting or repairing technology products
* Experience actively using and learning about consumer electronics
* Ability to work a flexible schedule including holidays, nights and weekends
Preferred qualifications
* Strong ability to prioritize and multi-task in a fast-paced environment
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1014484BR
Location Number 001511 Pacoima CA Store
Address 13510 Paxton St$17.87 - $25.81 /hr
Pay Range $17.87 - $25.81 /hr
$17.9-25.8 hourly 2d ago
Omnichannel Associate - Pacific View Mall
Jc Penney 4.3
Jc Penney job in Oxnard, CA
As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations
Primary Responsibilities:
* Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
* Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
* jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
* General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process
* Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.
Core Competencies & Accomplishments:
To achieve success at JCPenney, associates in this role will possess the following:
* Work experience- Minimum 1-2 years
* Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required
* Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
* Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
* Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency
At this time, JCPenney does not anticipate closing this job opportunity.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit ******************************
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Pay Range
USD $17.00/Hr -USD $21.25/Hr.
$17-21.3 hourly 1d ago
Area Loss Prevention Manager (ALPM)
Rossstores 4.3
Los Angeles, CA job
Area Loss Prevention Manager (ALPM) - (25005509) Description GENERAL PURPOSE:The Area Loss Prevention Manager (ALPM) is responsible for protecting the assets of Ross Stores, Inc. while achieving shortage and safety goals for assigned stores/district(s)/area.
This is done by managing, promoting, and directing all Loss Prevention initiatives and programs within the assigned group of stores and by developing and maintaining strong partnerships at the store, district, and zone levels.
Through effective Operations and Human Resources partnerships, the ALPM implements company-driven shortage and safety solutions while providing regular direction and leadership to minimize operational shortage, mitigate theft and fraud, and maintain safe and secure environments for Ross associates and customers.
At times, the ALPM will also work with other cross-functional groups to ensure integrated solutions positively impact shortage control and accident reduction initiatives.
In partnership with Store Managers, ALPMs share supervisory responsibility for store-based Loss Prevention associates (Store Protection Specialists or SPS) and are involved in the ongoing hiring, training, development, and performance management of this team.
Periodically, ALPMs may need to support the response to, recovery from, and future prevention of serious incidents within assigned market.
The base salary range for this role is $73,500 - $110,400.
The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location.
The range listed is just one component of the total compensation package for employees.
Other rewards vary by position and location.
ESSENTIAL FUNCTIONS:Minimizing Operational Shortage• Achieve shortage reduction goals for assigned stores/district(s)/area.
• Understand and respond to shortage processes (i.
e.
CNS, MOS, Front-End Operations, MPT, etc.
) and analytics.
• Identify shortage risks through regular review of indicator reports; partner with stores to develop action plans to address/minimize operational shortage.
• Ensure all Loss Prevention shortage audits are conducted consistently and objectively, with a focus on continuous improvement through partnership and training.
• Coach, train, and influence store leadership and associates on best practice execution to minimize operational shortage.
• Promote shortage awareness through store programs (i.
e.
Shortage Highway) and ensure current Loss Prevention Awareness Center is visible to associates.
• Support assigned stores/district(s)/area during annual (and/or semi-annual) inventory process.
• Strictly adhere to all budget guidelines established in stores/district(s)/area.
Mitigating Theft & Fraud• Aggressively identify, investigate, and resolve all internal and external theft and fraud, striving to minimize the impact of loss to the company and address new types of theft and fraud.
• Maximize utilization of all available merchandise protection tools and resources (including EAS, domes, alarm equipment, fitting room controls, shortage highway, etc.
) to address loss in stores and throughout the company.
• Ensure consistent execution of all deterrence resources/tools to proactively combat external loss.
• Leverage exception and store reporting systems to identify theft activity (including cash shortage) in assigned stores.
• Drive resolution and case closure on all internal and external investigations, including timely follow up on internal leads from the corporate Investigative Analyst team or the Alertline process and external intelligence from other retailers or law enforcement groups regarding current market theft trends.
• Maintain appropriate confidentiality thorough internal investigations; partner with store/district leadership and Human Resources to address associate behavior and take corrective actions.
• Drive an impactful and effective SPS program by participating in store efforts to hire, train, and develop SPS associates in assigned stores/district(s)/area.
• Maintain accurate records and reports of all identified theft activity and related follow up; disseminate and communicate reporting as necessary.
• Drive store-level awareness of theft and fraud techniques as well as prevention tools/resources to mitigate future impact and loss.
• Share expertise on physical security and loss prevention systems through new store openings, remodels, and expansions.
Maintaining a Safe & Secure Environment• Drive achievement of accident reduction goals for General Liability GL) and Workers Compensation (WC) for assigned stores/district(s)/area.
• Conduct regular Loss Prevention safety audits for compliance of all accident and critical incident preventative standards and programs.
• Promote a safety-first culture by conducting regular store audits, supporting the proper utilization of safety incentive awards, and joining in safety celebrations for accident-free months.
• Participate regularly in store and district conference calls to bring greater awareness to safety initiatives and emergency/crisis response procedures.
• Execute effective crisis management and incident response; coach and train store leadership and associates on accident investigation findings, areas of opportunity, and future prevention techniques.
• Provide physical security expertise and ensure proper functionality of store-based security technologies including alarms, CCTVs, Intellex, etc.
• Regularly evaluate building integrity and partner with store management to follow up on any equipment failure.
• Developing Great Teams & Partnerships• Train store leadership and associates, as well as Operations and Human Resources partners, on current Loss Prevention initiatives and programs.
• Assist store leadership in promoting awareness campaigns on shortage and safety control measures; regularly participate in key store meetings and recognition program activities.
• Develop and maintain effective working relationships with corporate Loss Prevention partners and field-based peers; share current store/market trends and provide feedback on current or proposed initiatives.
• Foster regular working partnerships with other internal organizations to drive integrated solutions for shortage control and accident reduction initiatives.
• Drive a performance management culture by detecting opportunities for improvement in individual, team, and store performance; influence change in less-than-optimal behaviors before they become ingrained.
• Participate in the recruitment and hiring of top talent for store-based Loss Prevention positions; in partnership with store management, support the onboarding, ongoing training and development, and performance management of SPS associates in assigned stores/district(s)/area.
• Promote effective internal communication through regular Store Protection Specialist conference calls and participation in store rally meetings.
• Establish and leverage regular communication with external business partners including law enforcement agencies, retail theft organizations, and other retail LP departments.
• Assist in the development and updating of training materials and concepts for awareness training sessions.
• Perform other responsibilities and projects as assigned.
COMPETENCIES:• Manages Work Processes • Business Acumen• Plans, Aligns & Prioritizes • Builds Talent• Collaborates • Leading by Example• Communicates Effectively • Ensures Accountability & ExecutionQUALIFICATIONS AND SPECIAL SKILLS REQUIRED:• BA degree or greater preferred, preferably in Business or Criminal Justice, or equivalent work experience.
• 5+ years directly-related, multi-unit Loss Prevention and/or Retail work experience.
• Experience in driving successful loss prevention, shortage control, accident reduction and fraud prevention programs.
• Self-motivated individual who can be successful in a fast-paced environment, with minimal supervision.
• Excellent written and verbal communication skills, strong presentation skills.
• Must demonstrate the ability to be flexible and adapt to changing priorities.
• Excellent analytical skills and demonstrated ability to solve problems.
• Proven ability to make good decisions under pressure.
• Excellent organizational skills, detail-oriented.
• Maintains confidentiality concerning all information and projects.
• Values and exhibits the highest level of personal integrity.
• Must have proficiency in and knowledge of computer software including MS Office (Outlook, Word, Excel, and PowerPoint).
• Knowledge of and previous experience with Loss Prevention technologies (including CCTV systems and exception reporting systems) is advantageous.
PHYSICAL REQUIREMENTS/ADA:Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Must be able to travel Must be able to stand for prolonged periods of time (up to 8 hours per day) Frequent computer work required (up to 8 hours), involving repetitive arm/hand motions from keyboarding This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.
However, this role can perform duties effectively using a combination of in-office and remote work.
#LI-HYBRIDSUPERVISORY RESPONSIBILITIES:Shared supervisory responsibility for up to 75 store-based Loss Prevention associates (Store Protection Specialists or SPS) within assigned stores/district(s)/area.
DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position.
It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer.
We consider individuals for employment or promotion according to their skills, abilities and experience.
We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce.
Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Primary Location: California-Los Angeles-Pasadena-Pasadena CAWork Locations: Pasadena CA 460 South Lake Ave Pasadena 91101Job: Field LeadershipSchedule: Regular Full-time Job Posting: Jan 14, 2026
$73.5k-110.4k yearly Auto-Apply 6h ago
Supervisor, Customer Service - Pac Sales
Best Buy 4.6
Burbank, CA job
The Supervisor, Customer Service - Pac Sales is responsible for all aspects of the front counter operations at an individual store level. This includes cash handling, daily paperwork, Alerts and Qs management and support of the open order reports for both Unidata and OMS. Also provides support for Safety and security for the entire store.
This role will assist the manager in hiring; coaching, developing, training, and performance management the customer service and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS, social media ratings and enabling a world class employee and customer experience.
Responsibilities include:
Ensures accurate cash handling, safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily
Ensures self and all team members provide expert customer service thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues, if applicable
Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable
Manages Alerts and Qs daily to ensure no customer disappoints
Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions.
Responsible for driving NPS, Yelp and Google reviews associated to checkout and the customer service area of the store
Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable
Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards
Aids in research of inventory discrepancies and identifies missing product in partnership with the inventory specialists
Ensures proper training of all employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to ensure that each employee is able to contribute fully
Prepare for and conducts team meetings, trainings & other special events. Communicates weekly, daily and store goals to staff in a clear, accurate, and timely manner
Basic Qualifications:
1+ yrs Management or Supervisory experience
1+ yrs Sales or Customer Service experience
Preferred Qualifications:
1+ Yrs Retail experience
1+ Yrs Appliance or Luxury Products experience
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
$38k-43k yearly est. 5d ago
Asset Protection Associate - Northridge Fash Ctr
Jc Penney 4.3
Jc Penney job in Los Angeles, CA
Primary Responsibilities: Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics. Conducting surveillance: Observes customer's and contractor's (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.
Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.
Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.
Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.
Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.
Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as needed
Perform responsibilities in accordance with company policies and procedures in order to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED.
Core Competencies & Accomplishments:
* AP knowledge- Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements
* Balanced Temperament - Maintains composure and handle high stress situations in a calm/effective manner. Handles difficult situations with discretion.
* Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
* Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
* Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit ******************************
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Pay Range
USD $20.50/Hr -USD $25.63/Hr.
$20.5-25.6 hourly 60d+ ago
CA Designer 1 - Fox Hills Mall
Jc Penney 4.3
Jc Penney job in Culver City, CA
At JCPenney Salon, we strive to unlock the potential of America's top salon professionals, creating an unparalleled experience for our clients today, tomorrow and for life. Each and every day, we exude passion, integrity, teamwork, leadership, pride and respect!
We offer cutting edge, industry-leading benefits:
. Benefits including a storewide associate discount and 401(k)
. Artistic paid training
. 10% retail commission with a service
. Up to $1,000 bonus for qualified candidates
. Client acquisition programs
. Diverse career paths
Come be a part of a team that is changing the face of the salon industry. We are looking for professionals who want to join us as a force of change-individuals who will strive to know their clients and their expectations better than ever before, and are driven to respond in a timely fashion by listening and interacting.
What We Look For
. Professional styling services
. Self-motivation
. Ability to build a fan base
. Ability to partner with salon team members
. Flexibility
. Willingness to participate in a learning environment
. A passion for the beauty industry
. People skills
Our professionals ensure a superior client experience by determining the client's needs and providing services including the latest cuts, the best finishing, and the industry's top chemical services.
Qualifications
. License- You must maintain a current cosmetology license in the state you are applying
. Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
. Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
. Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
Our passion for hair is stronger than ever, so we've turned styling into an exciting, rewarding career-and so can you. Start your future at ********************
In addition to a competitive wage, this position offers commission pay designed to reward you for your personal achievement and contribution to our success.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit ******************************
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Pay Range
USD $16.90/Hr -USD $16.90/Hr.
$16.9 hourly 60d+ ago
Geek Squad Agent (Retail Store)
Best Buy 4.6
Goleta, CA job
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.
What you'll do
* Provide positive, timely service to customers during the check-in and checkout process
* Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
* Help customers set up new devices and provide advice on whether to repair or replace old devices
* Monitor service queues and provide accurate status updates to customers
* Maintain knowledge and skillsets through certified training courses
* Clearly communicate and partner with fellow agents
Basic qualifications
* 3 months of experience working in retail or customer service
* Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
* Passion for technology and desire to solve problems
* Ability to adapt and learn new skills in a fast-paced industry
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1013045BR
Location Number 001391 Goleta CA Store
Address 7090 Market Place Dr$16.9 - $21.45 /hr
Pay Range $16.9 - $21.45 /hr
$16.9-21.5 hourly 19d ago
Hair Stylist - Northridge Fash Ctr
Jc Penney 4.3
Jc Penney job in Los Angeles, CA
At JCPenney Salon, we strive to unlock the potential of America's top salon professionals, creating an unparalleled experience for our clients today, tomorrow and for life. Each and every day, we exude passion, integrity, teamwork, leadership, pride and respect!
We offer cutting edge, industry-leading benefits:
. Benefits including a storewide associate discount and 401(k)
. Artistic paid training
. 10% retail commission with a service
. Up to $1,000 bonus for qualified candidates
. Client acquisition programs
. Diverse career paths
Come be a part of a team that is changing the face of the salon industry. We are looking for professionals who want to join us as a force of change-individuals who will strive to know their clients and their expectations better than ever before, and are driven to respond in a timely fashion by listening and interacting.
What We Look For
. Professional styling services
. Self-motivation
. Ability to build a fan base
. Ability to partner with salon team members
. Flexibility
. Willingness to participate in a learning environment
. A passion for the beauty industry
. People skills
Our professionals ensure a superior client experience by determining the client's needs and providing services including the latest cuts, the best finishing, and the industry's top chemical services.
Qualifications
. License- You must maintain a current cosmetology license in the state you are applying
. Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
. Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
. Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
Our passion for hair is stronger than ever, so we've turned styling into an exciting, rewarding career-and so can you. Start your future at ********************
In addition to a competitive wage, this position offers commission pay designed to reward you for your personal achievement and contribution to our success.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit ******************************
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Pay Range
USD $18.00/Hr -USD $18.00/Hr.
$18 hourly 60d+ ago
Assistant Store Manager - Northridge Fashion Center
Jc Penney 4.3
Jc Penney job in Los Angeles, CA
As an Assistant Store Manager, you will support the Store Manager to build a team that delivers results through providing an amazing customer experience. You also share the responsibility to execute all store operations and maintain a visually appealing store. You create a positive environment that develops and engages your managers, associates, and customers every day. You love being part of a winning team and you bring your energy to work every day.
The Assistant Store Manager reports to the Store Manager.
Who You Are:
* Inspirational leader who guides their team and partners with the store manager to achieve great results.
* Engaging personality who attracts great talent.
* Demonstrates a competitive spirit and desire to win.
* Team player with an entrepreneurial spirit.
* Operates with a sense of urgency and effectively manage competing priorities.
* Able to adapt to change and takes on more responsibilities.
* Self-motivated; seeks personal growth and development.
Responsibilities
As the Assistant Store Manager you will:
* Partner with the Store Manager to create action plans to achieve results and grow the business.
* Understand and demonstrate product knowledge, selling and operational skills to maximize sales.
* Engage with customers to build relationships and brand loyalty by using company tools.
* Partner with the Store Manager to develop team members who are committed to creating a great experience for our customers.
* Oversee assigned division of responsibility and be accountable for results.
* Support the Store Manager to ensure store standards for merchandising and operations are met consistently.
* Learn about all aspects of the business and share ideas to drive the business.
* Remain composed in the face of challenges and unforeseen circumstances.
* Perform POS transactions on designated shifts and execute management functions in the absence of Store Manager.
* Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.
Qualifications
You will also have:
* 2+ years as a Co/Assistant Manager in similar volume, apparel business (preferred).
* Proven track record of exceeding sales and statistical expectations.
* Flexible availability to meet the needs of the business (including evenings and weekends).
* May require occasional travel to other store locations (if needed).
Other Requirements
* Bend, lift, open and move product and fixtures up to 50 lbs., as needed.
REASONABLE ACCOMMODATION
The Company is committed to providing reasonable accommodation to enable qualified employees with disabilities to perform the essential functions of their jobs as required by the Americans with Disabilities Act (ADA).
Pay Range
USD $20.50/Hr -USD $27.50/Hr.
$20.5-27.5 hourly 7d ago
SAS Appliance Sales Specialist
Best Buy 4.6
Los Angeles, CA job
What does an Appliance Sales Specialist do?
An Appliance Sales Specialist for Pacific Sales is responsible for meeting sales goals and delivering the customer experience from time of sale to installation. Appliance Sales specialists are highly knowledgeable within the Appliance industry and are considered a subject matter expert with both free-standing and premium Appliance product.
As an Appliance Sales Specialist you will:
Partners with other employees to ensure customers' end-to-end needs for are met
Create relationships with customers to identify customer needs and recommend appropriate solutions.
Apply product knowledge and industry knowledge to each customer interaction.
Follow up with customers, designers, vendors and contractors to confirm delivery and answer questions
Apply understanding of design and construction to ensure customer orders are correct to specification. Must be able to apply basic measurement techniques and knowledge of complex Built-In Appliances
Attend vendor offered product training to remain current and updated on products, industry trends, etc., to better satisfy customers and support fellow sales team members.
What are the Professional Requirements of an Appliance Sales Specialist?
Basic Qualifications:
High School Diploma or equivalent
1 year retail or other sales related experience
Preferred Qualifications:
Associate degree or above in Business Management or related field
1 year appliance or premium luxury product sales experience
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
$36k-45k yearly est. 19d ago
Cashier - Valencia Town Center
Jc Penney 4.3
Jc Penney job in Santa Clarita, CA
As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.
Primary Responsibilities:
* Customer Service & Sales - Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
* Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
* General Operations - Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes
* Performance Standards - Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.
Core Competencies & Accomplishments:
To achieve success at JCPenney, a Cashier will possess the following:
* Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
* Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
* Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
* Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
* Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
* Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency
At this time, JCPenney does not anticipate closing this job opportunity.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit ******************************
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Pay Range
USD $17.00/Hr -USD $21.25/Hr.
$17-21.3 hourly 1d ago
Customer Experience Manager - Victoria's Secret - Fig at 7th - Los Angeles, CA
Victoria's Secret 4.1
Los Angeles, CA job
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $25.00
Maximum Salary: $35.90
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Ability to improve customer satisfaction and drive customer loyalty.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$25-35.9 hourly 8d ago
Supervisor (Full-time/Part-time) - Northridge Fashion Center
Jc Penney 4.3
Jc Penney job in Los Angeles, CA
As a Part-Time Supervisor, you will support the management team to create the best experience for our customer and deliver desired results. You also share the responsibility to execute assigned store operations and maintain a visually appealing store. You create a positive environment that develops and engages your managers, associates, and customers every day. You love being part of a winning team and you bring your energy to work every day.
The Part-Time Supervisor reports to the Store Manager.
Who You Are:
* Demonstrates a competitive spirit and desire to win.
* Team player with an entrepreneurial spirit.
* Operates with a sense of urgency and effectively completes assigned responsibilities.
* Able to adapt to change and takes on more responsibilities.
* Self-motivated; seeks personal growth and development.
Responsibilities
As the Part-Time Supervisor you will:
* Support the management team to achieve sales results and grow the business.
* Understand and demonstrate product knowledge, selling and operational skills to maximize sales.
* Engage with customers to build relationships and brand loyalty by using company tools.
* Be a role model to team members for the customer experience.
* Support the management team to ensure store standards for merchandising and operations are met consistently.
* Be accountable for assigned tasks and results.
* Learn about all aspects of the business and share ideas to drive the business.
* Create a great work environment by maintaining a positive and professional attitude.
* Perform POS transactions on designated shifts and execute supervisor functions in the absence of Store Manager.
* Model our values of respect, integrity, teamwork, compassion, accountability and inclusivity.
Qualifications
You will also have:
* Prior supervisory experience in similar volume, apparel business (preferred).
* Proven track record of exceeding sales and statistical expectations.
* Flexible availability to meet the needs of the business (including evenings and weekends).
* May require occasional travel to other store locations (if needed).
Other Requirements
* Bend, lift, open and move product and fixtures up to 50 lbs., as needed.
REASONABLE ACCOMMODATION
The Company is committed to providing reasonable accommodation to enable qualified employees with disabilities to perform the essential functions of their jobs as required by the Americans with Disabilities Act (ADA).
Pay Range
USD $18.75/Hr -USD $24.50/Hr.
$18.8-24.5 hourly 7d ago
Beauty Consultant - Pacific View Mall
Jc Penney 4.3
Jc Penney job in Oxnard, CA
General Description The Beauty Consultant is responsible for providing a personalized, engaging and fun shopping experience to clients, demonstrating beauty products and techniques, and leveraging in-depth product knowledge to enhance and enrich our client's lives.
Primary Responsibilities:
* Proactively approaches clients in a friendly manner to determine how to provide a rewarding client experience
* Seeks out and absorbs knowledge of products and techniques to stay up to date on beauty trends
* Participates in activities in assigned area(s) to support core standards and ensure merchandise is well presented and available for the client
* Models strong beauty business values and culture
Core Competencies and Accomplishments:
* Strong communication and relationship building skills
At this time, JCPenney does not anticipate closing this job opportunity.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit ******************************
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Pay Range
USD $18.50/Hr -USD $23.13/Hr.
$18.5-23.1 hourly 36d ago
Omnichannel Associate - Northridge Fash Ctr
Jc Penney 4.3
Jc Penney job in Los Angeles, CA
As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations
Primary Responsibilities:
* Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
* Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
* jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
* General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process
* Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.
Core Competencies & Accomplishments:
To achieve success at JCPenney, associates in this role will possess the following:
* Work experience- Minimum 1-2 years
* Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required
* Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
* Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
* Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency
At this time, JCPenney does not anticipate closing this job opportunity.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit ******************************
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Pay Range
USD $18.00/Hr -USD $22.50/Hr.