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JCPenney Remote jobs - 57 jobs

  • WFM Real-Time Analyst

    Jc Penney 4.3company rating

    Columbus, OH jobs

    Workforce Real-Time Analyst - Customer Care Remote Work shift: 1:00 Pm to 9:30 PM Tuesday - Saturday Eastern Time Primary Responsibilities * Continuous monitoring of the network call flow using Genesys, AT&T Call Attempt Monitor, NOC Real Time Displays, Enterprise Platform, Spectrum Real Time Display and Voice Tone Analyzer * Compile and analyze call flow trend graphs and statistics * Communicate business impacting trends * Adjust routing thresholds/parameters accordingly to maintain individual center efficiencies and support customer service levels * Compile and maintain accurate reports * Maintain logs of trouble reports * Problem resolution with IT, home office support and outside vendors * Perform other related tasks, as assigned Core Competencies & Accomplishments * Requires a minimum of 6 months call center experience * Remote, work-from-home requires associates to personally maintain high speed internet connectivity minimum of 20 Mbps download and 1.5 Mbps upload and have a designated workspace free from noise and distraction. * Ability to be scheduled to work during day/night/weekend/holiday shifts * Proficient knowledge of Windows, Excel, Word and other Microsoft business applications * Requires the ability to work, problem solve and make decisions without direct supervision * Above average written and oral communication skills * Resilient and adept to managing effectively through change on a consistent basis * Detail-oriented with solid organizational skills * Customer Focus, Embrace Accountability, Strategic Thinking, Drive Execution, Collaborate Effectively, Cultivate Learning What you get We offer a fast-paced and energetic and professional work environment, competitive benefits package including medical, dental, vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match for eligible associates, and a generous associate discount on JCPenney merchandise. The pay range for this position is $20.00-$25.00 per hour. About JCPenney JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. JCPenney celebrates over 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn. For more opportunities to join our team please visit our careers page. Pay Range USD $22.50 - USD $25.00 /Hr.
    $20-25 hourly 59d ago
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  • Credit Customer Service Representative, Hybrid Flex various schedules W/Weekends - Mason, OH

    Macy's 4.5company rating

    Mason, OH jobs

    Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview In your role as a Macy's Stores Credit Experience Advocate, you will offer outstanding customer service to both customers and store colleagues who have credit-related questions, concerns, or requests. You will be the primary contact, guaranteeing a positive customer journey and effectively addressing any issues. This position demands excellent communication skills, a robust knowledge of credit services, and the capability to thrive in a fast-paced setting. What You Will Do Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly. Investigate and resolve customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters in a timely manner. Promote and communicate current sales and loyalty promotions. Perform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary. Precisely document and update customer data, communications, and case specifics within the agent desktop platforms. Adopt an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodations. Regular, dependable attendance and punctuality. Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. Skills You Will Need Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional lines. Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments. Creative and Strategic Problem-Solving: Capability to approach business challenges and opportunities with creative, strategic, and technical thinking. Exhibit entrepreneurial spirit by utilizing enhanced empowerment to handle suitable customer accommodations such as price changes, excluded items, and gift cards. Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met. Agile: Adaptable and able to adjust quickly to changing customer expectations and needs Skills: Ability to complete financial transactions accurately and proficiently. Able to solve practical problems within a variety of sales scenarios. Collaboration: Partner with stores, suppliers, distribution centers, buyers, and senior executives on intricate and urgent client matters to demonstrate that our relationships set us apart as Like No Other Store in the World. Who You Are Passion to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment. Minimum of one year experience in customer service or a related field, preferably in the credit services industry or retail selling preferred. Able to work a flexible schedule including evenings & weekends. Empathic, patient, and professional while dealing with customers, especially in stressful situations. Enjoy meeting people, learning about them, and sharing information. Strong organizational skills to manage multiple tasks with moving parts. Flexible and able to use sound judgment in ambiguous situations and be able to manage multiple projects at once while maintaining superior results. Essential Physical Requirements Prolonged periods (at least two consecutive hours) of sitting. Regularly required to sit, talk, hear, reach with hands and arms, requires close vision. Frequent use of computers and handheld electronic equipment. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. CALL00
    $28k-33k yearly est. Auto-Apply 7d ago
  • Key Account Exec / HealthCare REGIONAL REMOTE (Boston, ME, RI, CT)

    Staples 4.4company rating

    Boston, MA jobs

    **Staples is business to business.** You're what binds us together. Responsible for driving account growth and profitability strategy, primarily by securing incremental and renewal contractual commitments from Economic Buying Influences (EBIs) and Technical Buying Influences (TBIs) across all categories of products, as well as driving sales at sites and with Power users Key Account Executives are also responsible for mapping an account growth strategy and are responsible for teaming with category experts where necessary to penetrate and grow accounts, as well as add value to our customers purchasing process.. This is a strategic selling position, expected to engage contacts remotely by phone, video, face to face, and utilizing digital tools. **What you'll be doing:** · Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Prioritized Insights and SFDC). · Lead Key Account selling team (i.e. category experts, site development, CSM, sales engineers, etc.) to execute account growth plan · Collaborates with Revenue Management Team on specific opportunities to make discretionary pricing decisions based on knowledge of the account and assessment of future spend potential, as well as pass BPIs based on contract language. · Exhibit high level of business acumen and sales methodologies to discover incremental opportunities and align with the customers vision and initiatives (ex: I&D, sustainability, HR), as well as understand competitive landscape · Expertise of customer industry buying process' and ability to support product selection and standardization of SA.com products assortments · Engage CSM to manage customer experience and complete customer maintenance requests · Profitably grow book of business by hunting programmatic and transactional opportunities at the master account level across all categories. Also drive sales through program compliance at all account sites · Establishes and maintains business management relationships with the senior executive team members within customer base · Drives incremental sales and profitability · Ability to create growth strategy based on customer needs · Executing strategies defined by Senior Leadership Team · Integrates feedback from customers into their sales approach · Works to provide Staples solutions and value to customer challenges and situations. · Provides critical feedback from customers to leadership and support teams · Growth strategy across customers/sites · Account assortment and pricing · Internal Teaming: Individual will need to communicate and work closely with many internal partners such as Revenue Management, Category Specialists, and Support teams · Customer Communications: Individual is responsible to communicate with prospects and customer daily in a professional manner, displaying high level of business acumen **What you bring to the table:** · Strong drive and a desire to win · Strong aversion to complacency · Proven ability to view rejection as a learning opportunity and double down on next best actions · Experience and proven track record of managing programs or business development · Ability to interface at customer's most senior levels · Strong ability to develop and deliver presentations · Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills · Ability to set targets, design customer growth plans and work with product category sales team members · Strong business, financial, operations and technology acumen · Ability to analyze customer data, business, and industry trends to create tailored solutions for customers based upon Staples value proposition · Ability to function independently with minimal daily supervision · Experience and proven track record of managing programs or business development · Ability to interface at customer's most senior levels · Strong ability to develop and deliver presentations face to face and virtually · Ability design strategic customer growth plans and work with product category sales team members · Strong business, financial, operations and technology acumen · Ability to analyze customer data, business, and industry trends to create tailored solutions for customers based upon Staples value proposition · Ability to function independently with minimal daily supervision · Negotiating: Individual will oversee pricing negotiations for specific sales opportunities. · Lead Team selling: Individual will be responsible for coordinating and executing account planning processes in conjunction with category experts and customer experience teams. · Adaptable to change **Qualifications:** **What's needed** - Basic Qualifications: · High school diploma or GED · 4-6 years successful sales experience · 4-6 years experience in Office Supplies including facility and breakroom, technology products, business furniture, print and promotional products · 3+ years experience in Microsoft Office and other basic software tools · 4-6 years experience in consultative selling, solutions selling, insight selling, negotiation and advanced client management skills **What's needed** - Preferred Qualifications: · Bachelor's degree · Proficient in Microsoft Office and other basic software tools · Worked cross-functionally in a large, complex company · Prior account management and prospecting experience with Fortune 1000 accounts · Had responsibility for a sales budget and track record of exceeding quota · Managed a complex deal shaping from start to finish · Experience with business-to-business sales process · Had responsibility to retain and grow accounts **We Offer:** · Inclusive culture with associate-led Business Resource Groups · Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) · Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits (************************************************** + The salary range represents the expected compensation for this role at the time of posting. the specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. For individuals with disabilities that need additional assistance at any point in the process, please call ************** for more information.
    $129k-164k yearly est. 60d+ ago
  • SC Associate 1 - Testing 25B LoV

    Staples 4.4company rating

    Remote

    Staples is business to business. You're what binds us together. Join our Staples World Class Supply Chain Team and deliver essential products to our customers. What you'll be doing: As a warehouse associate you may work in one of the following five areas: Order Picker: You will pick and prepare customer orders accurately and timely to meet daily production goals. At times you will be picking above ground level while adhering to safety procedures. Restocker: You will scan labels, cut boxes, and restock shelves to prep your work area for the next shift while adhering to safety procedures. Bulk Selector: You will be responsible for selecting product, pulling, and packing totes, as well as cutting cases of merchandise and/or stocking product. You will move full totes and cases onto a conveyor belt while adhering to safety procedures. Custodian: You will be responsible for general cleaning and basic maintenance duties both inside and outside of the facility. In this role, you will clean and sanitize restrooms, vacuum, and remove spots from carpet, sweep and mop floors, clean and dust chairs, partition walls and other miscellaneous furniture, clean windows and brass and collect and remove trash from the warehouse while adhering to safety procedures. Please note, as an SC1 associate you may be moved into any of the above roles as needed. You will be essential to the success of Staples Supply Chain as we deliver to our customers. Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace our safety culture. What you bring to the table: An ability to count and use basic arithmetic skills. An inclusive approach with your colleagues and customers to forge strong relationships and foster collaboration to resolve issues. An ability to adopt our safety procedures quickly and ensure safe work practices. An ability to work in a warehouse environment with seasonal temperature variations. What's needed- Basic Qualifications: Ability to work assigned schedule and be accountable for assigned tasks. Ability to understand and adhere to all job requirements and safety guidelines. Basic English language skills (both verbal and written communications). If you are hired as a Full-Time associate, you must have the ability to work additional hours beyond scheduled shift; additional overtime hours will be required based on business need. An ability to lift, lower, push, pull or carry product up to a maximum of 70 pounds by hand. Ability to walk and stand 100% of the time. Must be at least 18 years old. What's needed- Preferred Qualifications: High School Diploma/GED or equivalent work experience. Prior warehouse or applicable experience to include, but not limited to: fast-food (utilizing headset a plus), stockroom, working with racking systems, customer service, package handling, etc. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Offer: Competitive Pay Rate: up to $21.50 an hour Competitive Pay. Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center. Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday), Online and Retail Discounts, Company Match 401(k). Physical and Mental Health Wellness programs, and more!
    $21.5 hourly Auto-Apply 60d+ ago
  • National Account Manager

    Lowe's Home Centers 4.6company rating

    Dallas, TX jobs

    Innovate Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. Your Impact The National Account Manager is responsible for maintaining and expanding relationships with strategic customers across all focus segments of Lowe's. The National Account Manager will serve as the main point of contact and is required to fulfill the needs of the account and collaborate with internal stakeholders to ensure success in achieving business objectives. The National Account Manager is also expected to bring in new business from existing strategic accounts by cross selling and/or upselling products and service offerings as well as bring new customers to the Lowe's organization. What You Will Do Responsible for the profitable sales and growth of national accounts by addressing gaps in partnerships (i.e., service, installation, product availability, marketing, etc.) and develop solutions in collaboration with leadership. Lead a joint strategic account planning process that focuses on mutual value creation and customer lifetime value over the short, mid, and long term. Understand customers' long-term business goals, associated pain points, and identify suitable upselling and cross-selling opportunities and solutions. Build customer relationships with strategic decision makers while developing an understanding of their internal organizational landscape and how it influences strategic initiatives. Cultivate consulting relationships with customers to provide best in class service, develop future business opportunities, and gain referrals. Execute successful contract renewals and negotiate pricing updates with strategic accounts when necessary. Conduct comprehensive account reviews with assigned strategic customers to ensure alignment of stated objectives. Coordinate post-sale follow-up activities to ensure customers' expectations are met. Provide guidance to field sales leadership and associates on execution and management of customer contract requirements. Attend various trade associations and meetings to demonstrate and promote our products as well as understand and expand knowledge of account sectors, vertical business, strategic competitors, and further expertise within the industry. Individual Contributor Minimum Qualifications Bachelor's Degree Business or related field or equivalent experience. 3-5 Years Relevant sales experience, including strategic global accounts in a business and/or account management organization. 3-5 Years Experience using computer programs; including the use of the CRM software, pipeline management and reporting system, and Microsoft Office. 3-5 Years Previous experience in selling in a long sales cycle with complex financial data and strong understanding of financials, profitability, and cash flow. About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Pay Range: $83,500.00 - $139,400.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $83.5k-139.4k yearly Auto-Apply 9d ago
  • Consultant

    Lowes Nexus 4.6company rating

    San Antonio, TX jobs

    ️ REMOTE Opportunity - Work from Home or Anywhere with WiFi ️ FLEXIBLE Hours - you set your own schedule / what you put in is what you will get out ️ NO EXPERIENCE REQUIRED - full training and mentorship provided (*Preferred Experience/Qualities include customer service, management, retail, restaurant, etc.) As a Financial Professional, you will have the fulfilling opportunity to spread financial literacy to all walks of life. We strive to take an educational approach while helping our clients plan for and reach their short, mid, and long-term financial goals. This includes retirement planning, college planning, investments, insurances, etc. Our mission is to help individuals, families, and business owners feel more confident heading into their financial futures by equipping them with modern-day financial education. THE IDEAL CANDIDATE: ️ Values Freedom and Flexibility ️ Excels at Working Independently and in a Team Environment ️ Ambitious and Motivated ️ Entrepreneurial-Minded ️ Self-Starter and Good at Follow-Through ️ Has a personal interest in Personal Finance (even with little to no experience) ️ Sports/Club/Team Background, Sales, and Teaching Experience is always a plus We are looking for a talented and success motivated individual ready to become educated in the high income financial services industry. Do you have interest in learning how money works, strategies familiar to the wealthy, and actually building an asset with your time? Our branch office is based in Los Angeles and we are a non-captive broker dealer, meaning we're partnered with some of the top companies in our industry. At a time with our economy in distress, and many people losing their retirements, our services are even more necessary and essential to providing families with a solution now more than ever. Our expanding firm stands out from the rest because of the various services and our educative approach. MULTIPLE METHODS OF COMPENSATION in Financial Services: performance based income with no ceiling residual income (paid from work done last year, every year) passive income (income from clientele group) bonuses, paid world travel, and more QUALIFICATIONS: Minimum 18 years of age Legal U.S. Resident, Citizen or Work Permit with SSN Able to pass a Background Screening Able to complete licensing requirements within 60 days Accountable with high level of integrity (critical in this regulated and customer based industry)
    $77k-97k yearly est. 60d+ ago
  • Merchandising Operations and Support Analyst (Remote)

    Macy's 4.5company rating

    Johns Creek, GA jobs

    Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Merchandising Operations & Support Analyst supports the day-to-day operations of the drop ship program by partnering with merchandising, technology, vendors, and accounts payable teams. This role assists with vendor onboarding, system setup, issue resolution, and operational reporting to ensure effective execution of vendor direct fulfillment programs. The Analyst supports operational workflows, track performance metrics, and helps identify process improvement opportunities across digital merchandising initiatives. This role requires strong cross-functional collaboration, attention to detail, and a solid understanding of merchandising and fulfillment processes to help drive efficiency and accuracy across vendor direct programs. This position is remote. What You Will Do Serve as the liaison for all drop ship onboarding for both Macy's and Bloomingdale's. Collaborate cross-functionally to identify and implement operational and systemic process improvements. Oversee the project management of vendor onboarding, working with merchandising to ensure that vendor products are ready for a successful and timely launch. Continuously optimize the onboarding process for new vendors, meeting timeline targets and capacity levels. Manage relationships with shipping carriers and external providers involved in vendor onboarding activities. Ensure that all vendor compliance documentation and contracts (e.g., pack slips, shipping labels, vendor direct contracts) are updated and accurate. Regularly create and provide status reports to key stakeholders. Assist in the training sessions for merchants on the onboarding process and best practices. Maintain and update vendor direct merchant and vendor-facing documentation and best practices. Demonstrate flexibility and a willingness to quickly learn and support additional systems or processes as needed. Ensure accurate maintenance of all data for drop ship suppliers in our systems. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. In addition to the essential duties mentioned above, other duties may be assigned. Skills You Will Need Vendor and Carrier Management: Experience managing relationships with shipping carriers and external providers, and ensuring compliance with documentation and contracts. Cross-Functional Collaboration: Ability to work effectively across functional teams, including merchandising, technology, vendors, and accounts payables. Communication Skills: Excellent facilitation and interpersonal skills, with the ability to present information clearly and maintain open communication with stakeholders. Data Management: Proficiency in maintaining and managing accurate data for drop ship suppliers within systems. EDI Integration Knowledge: Working knowledge of EDI integrations and how they apply to drop ship and marketplace operations. Microsoft Office Proficiency: Knowledge of MS Office programs, including Word, Excel, and PowerPoint. Agility and Adaptability: Ability to drive and manage both existing and new initiatives related to digital fulfillment with agility and a focus on continuous improvement. Organizational & Prioritization Skills: Ability to manage workload by prioritizing impactful and time-sensitive issues while escalating appropriately. Who You Are Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 1-3 years of experience in eCommerce drop ship or marketplace onboarding, with a strong understanding of drop ship strategies and processes. Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision. Able to work a flexible schedule based on department and company needs. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today! This is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. FINANCE00
    $75k-93k yearly est. Auto-Apply 1d ago
  • Supply Chain Executive, Operations and Planning (Onsite)

    Kohls 4.4company rating

    Remote

    This role is based at our Corporate Office in Menomonee Falls, WI. You'll work onsite from Monday through Thursday, with the option to work remotely on Fridays. About the Role As a Supply Chain Executive, you will support the execution of Kohl's logistics projects and supply chain scorecards to improve service, cost, quality and speed. What You'll Do Communicate supply chain issues and opportunities to business partners Conduct project analysis and reporting Support successful project and process execution Resolve remittance and operational issues Additional tasks may be assigned ADDENDUMS Operations Planning Coordinate with partners across the organization to make short term tactical and strategic inventory placement decisions Leverage systems and software to acquire data and conduct complex analysis of business issues and opportunities Identify strategies and coordinate the operational implementation of opportunities that reduce costs or increase revenue Support recurring budgeting, forecasting, reporting and other operational activities that support Omni-channel fulfillment operations Oversee receipt planning, demand forecasting, and production planning for the broader supply chain network What Skills You Have Bachelor's Degree Demonstrated initiative and drive Strong analytical abilities and familiarity with spreadsheets Clear and professional communicator Overnight travel Flexible schedule to support peak business operations Preferred Bachelor's Degree in Supply Chain Management or Industrial Engineering Previous experience in supply chain management Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the “What You'll Do” Section Ability to comply with dress code requirements Basic math and reading skills, legible handwriting, and basic computer operation Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company Ability to learn and comply with all company policies, procedures, standards and guidelines Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel Ability to work as part of a team and interact effectively and appropriately with others Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes Ability to satisfactorily complete company training programs Ability to use a personal computer for tasks such as communicating, preparing reports, etc. Ability to plan, prioritize and monitor activities across business units Ability to complete or oversee the completion of assigned projects in a timely manner
    $126k-205k yearly est. Auto-Apply 60d+ ago
  • Services Project Coordinator (Remote) - MST/PST

    Lowe's Companies, Inc. 4.6company rating

    Albuquerque, NM jobs

    Expand your career possibilities. Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply! Find Your Home to More Possibilities. Innovate Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions Your Impact The primary purpose of the Services Project Coordinator is to facilitate end-to-end oversight and support to customers who purchase installation job(s). The Services Project Coordinator is responsible for tracking progress, documenting all interactions, addressing issues and communicating with customers, service providers, stores and vendors in a timely manner to keep the job going. To accomplish this, the Services Project Coordinator must have excellent customer service and problem-solving skills with the ability to adapt to change. The Services Project Coordinator will collaborate directly with customers, service providers, stores and peers to deliver the desired customer experience. The Serivices Project Coordinator will receive regular feedback and coaching from his/her leader and must be receptive and able to incorporate the feedback to improve skills and enhance performance on a continual basis. This position is in a fast-paced environment and schedules may include night and/or weekend hours. What You Will Do * Answer inbound calls from customers, service providers and stores to provide installation job support. * Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information. * Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment. * Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer. * In coordination with stores and customers, arrange product delivery to ensure work can begin on time. * Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system. * Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs. * Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, my RedVest and Salesforce). * Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration. * Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes. * Drive for results by consistently achieving goals and completing tasks/activities on time. * Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback. * Adapt to a fast-paced environment with evolving process enhancements. * Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc. Minimum Qualifications * High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable * 1- 3 years' experience in a customer facing role Preferred Skills/Education * Bachelor's degree Related field * 1 year Experience in project coordination OR experience in remodeling or construction industry * 1 year Experience working in a Project Management function * Experience in contact center environment Pay Range: $17.73 - $29.61 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
    $17.7-29.6 hourly 4d ago
  • Manager, Specialty Compliance and Ethics - Controlled Substance Compliance (CSC) - Audit & Monitoring (Health & Wellness)

    Walmart 4.6company rating

    Remote

    Join the Walmart Health & Wellness Compliance team to support the growth and development of Walmart Health! Reporting to the Senior Manager of Controlled Substance Compliance (CSC) Specialty Compliance and Ethics Health and Wellness, you will support the development and implementation of an effective compliance program for Walmart Controlled Substance Compliance. You will collaborate with business partners to understand business strategies and identify potential compliance risks associated with them and establishing effective controls and compliance oversight related to those risks. Specific functional responsibilities will include: responding to compliance questions and issues; monitoring laws and regulations for specified area; drafting and updating policies and standard operating procedures; developing effective training and communications strategies for Walmart Controlled Substance Compliance associates and providers; and identifying and implementing effective auditing and monitoring strategies to assess effectiveness of controls; and support the development and implementation of the Walmart CSC compliance program structure and foundation, with specific emphasis on individual proactive pharmacy assessments, site visits with a focus on ensuring regulatory compliance, identifying, correcting, and reporting any non-compliance issues. This position will require 70% travel nationally throughout all fifty (50) states requiring overnight stays and will be assigned the following territory: AZ, CO, CT, DC, DE, MA, MD, ME, NH, NJ, NM, NV, NY, PA, RI, UT, VT, WY.What you'll do... Establish a roadmap for future enhancement - Assist in the identification of short- and long-term compliance program initiatives, demonstrating the ability to prioritize immediate needs and plan for ongoing enhancement and evolution of the program over time. Build effective relationships - Establish relationships with key stakeholders and effectively integrate with the Walmart Health business so as to secure compliance as the most trusted support function. What you'll bring... Subject matter expertise in pharmacy-controlled substance compliance requirements, with interest in applying this expertise around controlled substance compliance and supporting compliance initiatives in our pharmacy service lines Significant experience and familiarity with relevant regulatory requirements, including state board of pharmacy related requirements, and federal controlled substance regulation, etc. A process-oriented mindset looking for opportunities to streamline for improved efficiency and effectiveness Strong communication skills to interact with senior leadership and stakeholders Experience working in cross-functional teams within a corporate environment You're organized, disciplined, and can manage multiple projects simultaneously Excitement with challenges ready to engage at Fortune 1 scale The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The Job Description can be made available as part of the hiring process. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ******************************** Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Bentonville, Arkansas US-10343: The annual salary range for this position is $80,000.00 - $155,000.00 Sunnyvale, California US-08479: The annual salary range for this position is $104,000.00 - $202,000.00 Hoboken, New Jersey US-10649: The annual salary range for this position is $96,000.00 - $186,000.00 Yakima, Washington US-08408: The annual salary range for this position is $80,168.40 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's degree in Business, Human Resources, or related field and 2 years' experience in compliance, ethics, legal, project management, or related area OR 4 years' experience in compliance, ethics, legal, project management, or related area. 2 years' experience using intermediate functionality of Microsoft Office.Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master's degree in Business, Human Resources, or related field, Project Management Certification, Supervisory experience Primary Location...2501 Se J Street Ste B, Bentonville, AR 72712-7761, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
    $104k-202k yearly Auto-Apply 4d ago
  • Sr Manager - Media Network Measurement & Reporting

    Dollar General Corporation 4.4company rating

    Goodlettsville, TN jobs

    Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details As a Sr. Manager of Insights, you will be a part of an analytical client-facing team in DG Media Network (DGMN) that is responsible for helping clients understand and improve the return on their investments with DGMN's unique digital advertising solutions leveraging Dollar General's 1st party data. You will tell the story of DGMN's performance and results through best-in-class analyses, strategic planning, actionable insights and data visualization in a client-facing consultative capacity. Additionally, you will work closely with DGMN's sales and media buying and execution teams to identify and provide strategic recommendations on digital advertising solutions to drive positive outcomes for DGMN's clients. As a member of the Insights team, you will play a vital role in providing thought leadership elevating and tailoring reporting, analytics and actionable insights for iconic Fortune 500 brands. * Leads all reporting, insights, measurement planning and KPI/objective alignment for set of DGMNclients. * Provides thought leadership and tells the story of return on investment from digital advertisingeffectiveness leveraging various data points and actionable insights in a client-facing role. * Manages all historical performance and serves as the subject matter expert of performance andcampaign best practices for set of DGMN clients. * Leads analysis of large and disparate data sets to transform into actionable insights and * recommendations to improve future campaign performance and ROI. * Leverage DG's unique 1st party data and consumer behavior analytics to identify and quantify incremental investment opportunities to drive mutually beneficial outcomes for DGMN and its clients. * Work closely with sales and media buying and execution teams on day-to-day basis to understand and deliver on client's business objectives. * Develop and manage learning agenda for strategic clients using various analysis and testing best practices such as, but not limited to, A/B testing, hypothesis testing and root cause analysis. * Provide thought leadership and consultation on KPI and objective alignment for both short- and long-term objectives. * Conduct ad-hoc analysis leveraging various datasets including historical performance, sales trends, category sales, benchmarks and/or DG shopper behavior Qualifications * Strong expertise in transforming data from multiple disparate sources into relevant and actionable insights. * Strong interpersonal written and verbal communication skills that translate to storytelling, influence without direct authority and building relationships with clients by turning insights into actions. * Familiarity with digital media / retail media, general marketing principles and knowledge of key digital marketing KPIs (incremental return on ad spend, ROI, etc.). * Working knowledge and know-how of simple querying language and database architecture. * Working knowledge and know-how in Microsoft Excel and data visualization tools (e.g., Tableau). * Exceptionally organized self-starter who can dive into the work and roll up their sleeves to solve business problems. * Is comfortable and thrives in high ambiguity within a start-up environment. * Possess a growth mindset. * Collaborate cross-functionally with decision science, digital, enterprise marketing, IT, agency partners, and martech/adtech vendor partners as necessary. Minimum qualifications: * Bachelor's degree in marketing, advertising, economics, statistics or a similar degree * 5 years of experience in marketing, media, digital advertising, ecommerce and/or adtech/martech * 5 years of experience in measurement, reporting, business analysis and/or analytics * 2 years of experience in basic client management / client consultation, or similar role Preferred qualifications: * Expertise in advanced measurement and attribution analytics such marketing mix modeling, multi-touch attribution and ROI analysis * Expertise with analytics and reporting tools (e.g. Tableau, Power BI) and ad serving platforms (e.g. Google Ad Manager, The Trade Desk) * Expertise with basic query language (e.g. SQL and/or Python) and database architecture This is a full-time remote position. Expected hiring range: $100K-125K.
    $100k-125k yearly 3d ago
  • Staff Software Engineer- Enterprise Data Warehouse (Remote)

    Home Depot 4.6company rating

    Atlanta, GA jobs

    The Staff Data Engineer is a senior technical leader responsible for designing, building, and operating enterprise-scale data platforms and data products within the Enterprise Data Warehouse (EDW). This includes foundational data domains, semantic layers and downstream analytics consumers. This engineer will help define architectural standards, drive platform modernization, and mentor other engineers while remaining hands-on in complex backend data engineering efforts. The role emphasizes scalability, performance, cost efficiency, and analytical correctness across the EDW ecosystem. **Key Responsibilities:** + Design, build, and support large-scale backend data pipelines on cloud data platforms (GCP/BigQuery) + Lead development and evolution of semantic layers, including universal / reusable semantic models that support multiple business domains and analytics tools + Design and maintain Analytical Data Store (ADS) data structures optimized for analytics, reporting, and advanced modeling. + Partner with multiple EDW product teams to ensure consistent data modeling, metric definitions, and access patterns + Drive platform reliability, scalability, and operational excellence across data products + Lead query performance tuning and cost optimization efforts (slot usage, partitioning, clustering, aggregates, workload management) + Support and modernize data orchestration frameworks + Implement and enforce data quality, validation, and monitoring frameworks + Perform deep root-cause analysis of data issues, pipeline failures, and performance regressions + Contribute to technical roadmaps, refactoring strategies, and platform modernization initiatives + Mentor and grow other engineers through design reviews, code reviews, and technical guidance + Create and maintain architecture diagrams, standards, and technical documentation + **Direct Manager/Direct Reports:** + This position typically reports to Software Engineer Manager or Sr. Manager + This position typically has 0 Direct Reports **Travel Requirements:** + No travel required. **Physical Requirements:** + Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. **Working Conditions:** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications:** + Must be eighteen years of age or older. + Must be legally permitted to work in the United States. **Preferred Qualifications:** + 5+ years of experience in backend data engineering or analytics platform engineering + Strong hands-on experience with cloud data warehouses (BigQuery strongly preferred) + Advanced SQL expertise and strong working knowledge of Python + Proven experience designing enterprise-grade data models, including curated/ADS datasets + Experience building and supporting semantic layers (AtScale preferred, but not required) + Experience with universal or shared semantic modeling across multiple domains or products + Experience with CI/CD and orchestration frameworks, including Jenkins and Airflow + Strong understanding of performance tuning and cost optimization techniques in large data environments + Experience designing systems for high availability, resilience, and scalability + Ability to work across teams and influence architectural decisions without direct authority **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Preferred Education:** + No additional education **Minimum Years of Work Experience:** + 3 **Preferred Years of Work Experience:** + No additional years of experience **Minimum Leadership Experience:** + None **Preferred Leadership Experience:** + None **Certifications:** + None **Competencies:** + Global Perspective + Manages Ambiguity + Nimble Learning + Self-Development + Collaborates + Cultivates Innovation + Situational Adaptability + Communicates Effectively + Drives Results + Interpersonal Savvy We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply End Date: 02/16/2026 - $120,000.00 - $190,000.00
    $120k-190k yearly 18d ago
  • Assistant Manager, Marketing Capabilities & Process Improvement

    Kohls 4.4company rating

    Remote

    This role is based at our Corporate Office in Menomonee Falls, WI. You'll work onsite from Monday through Thursday, with the option to work remotely on Fridays. About the Role In this role, you will lead the execution and prioritization of cross-functional initiatives that increase marketing agility and efficiency. Initiatives include marketing technology capabilities, operational improvements, and supporting partners through change in support of dynamic, targeted marketing marketing growth strategies. What You'll Do Leverage expertise in marketing to identify opportunities and create related business cases for ideas that improve alignment of marketing business goals and modern marketing processes. Work with marketing partners and IT to recommend standardization and/or other improvements for scalability and efficiency; garner buy-in and identify champions to help drive progress Support the evaluation of existing processes, roles and technologies. May include analyzing current processes for redundancies or automation opportunities, completing time studies, framing problem statements and recommendations, etc. Partner with Creative teams to assess and improve creative workflows and tooling, including identifying handoff gaps, automation opportunities, and integration needs within the broader marketing ecosystem. Assist in the development of a best-in-class marketing capability ecosystem to best support efficient delivery. Evaluate existing and market tools, support procurement process when necessary Identify success metrics and gauge results, such as stakeholder satisfaction and adoption, ROI, time reduction, etc Own and drive independent initiatives, inclusive of people, process, and technology components. Support broad adoption, change, and drive innovation Ensure process changes and technology solutions meet multi-team marketing needs via stakeholder involvement and adoption. Drive change management ; meet with stakeholders, understand processes, tee up discussion, and support rollout communications and training Research, synthesize, and share out competitive landscape and emerging trends, providing insights to support marketing recommendations. Surface prioritization concerns across marketing teams and work streams; drive towards resolution and/or impacts and tradeoffs Additional tasks may be assigned as necessary What Skills You Have Bachelor's degree or equivalent experience 3-5+ years relevant experience, including hands-on experience working within and administrating a Marketing Technology platform and/or related processes Familiarity of IT development processes Preferred Experience utilizing standards to drive process improvement Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the “What You'll Do” Section Ability to maintain prompt and regular attendance as set by the company Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week Ability to comply with dress code requirements Ability to learn and comply with all company policies, procedures, standards and guidelines Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel Ability to work as part of a team and interact effectively and appropriately with others Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes Ability to satisfactorily complete company training programs Perform work in accordance with the Physical/Cognitive Requirements section Physical/Cognitive Requirements Ability to use a personal computer for tasks such as communicating, preparing reports, etc. Ability to plan, prioritize and monitor activities across business units Ability to complete or oversee the completion of assigned projects in a timely manner Ability to comply with health and safety standards
    $78k-111k yearly est. Auto-Apply 29d ago
  • Sales & Customer Service Call Center Specialist - Remote

    Victoria's Secret 4.1company rating

    Cleveland, OH jobs

    We are seeking enthusiastic, sales-driven, work-from-home Sales & Customer Service Call Center Specialists with expertise in exceptional customer service and sales skills to join our high-performing team. In this virtual phone role, you will create Customers for Life by recommending and selling our products, providing information, and prioritizing a one-call resolution for customers and store associate concerns. Check out this Realistic Job Preview Video we have provided to get to know us a bit better The base pay is $15.00/hour, with an additional pay of 10%/hour shift differential during evening hours and all day on Saturdays and Sundays. Click here for details on the benefits related to this position. Your Impact * Utilize sales skills to make multiple product recommendations with customers on every call. * Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing. * Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures. * Achieve excellent customer satisfaction scores on every call. * Consistently enter accurate data into the company database. * Follow work schedule as assigned. Your Experience * Ability to balance continuous incoming phone calls in a quiet, distraction-free environment * Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information * Professional communication skills * Intermediate computer skills online and within the Microsoft Office suite (including Teams). * Ability to perform basic mathematical computations * Previous call center experience recommended * Regular and reliable attendance is required * Must pass a background check Technical Requirements * Desktop or Laptop computer with the most current version of Microsoft Windows or mac OS * *Chromebooks, tablets, smartphones, ThinkPads, and all other app-based devices are not compatible * Hardwired Ethernet connection from router to computer *Wi-Fi internet is not compatible * At least two monitors, a built-in or wired web camera (1080p or 720p), and a wired USB headset with a microphone * High speed Internet of 100+ Mbps or higher * Dedicated workspace free from distractions Schedules * Afternoon and evening shifts ending as late as Midnight Eastern Time * Must work at least one weekend day per week (Saturday or Sunday) along with required overtime * Training schedule will vary from the accepted work schedule * The schedule that you accept at the time of the offer cannot be changed An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $15 hourly 26d ago
  • Contact Center Business Intelligence Analyst

    Lowe's Companies, Inc. 4.6company rating

    Mooresville, NC jobs

    Expand your career possibilities. Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply! Find Your Home to More Possibilities. Innovate Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions Your Impact The Contact Center Business Intelligence Analyst is primarily responsible for support and execution of analytics of business problems with an aim to improve the customer experience. The position will conduct analysis, supply insights through data visualization and presentations on aspects of the Customer's Experience related to Contact Center process, execution, and support to improve the Customer's Experience when interacting with the Contact Center and Lowe's. The Customer Experience Analyst is also responsible for collaboration and support of ad hoc reporting requests, along with providing data, reporting, and analytical analysis in support of resource management for the Quality Support and Training Facilitation Teams. The Customer Experience Analyst works closely with other Business Intelligence team members to create and provide operational reporting, deep dives, and recommendations to guide the direction and success of customer-related initiatives. The Analyst will also provide guidance to Associate Analysts working to complete shared business analysis projects. In addition, the Customer Experience Analyst participates in complex departmental and cross-departmental projects supporting customer experience and performance improvement initiatives. This position works to identify and quantify emerging customer experience trends affecting the business, creates insights and recommendations that influence business decisions and drive business performance. To accomplish this, the Customer Experience Analyst must demonstrate knowledge of Quantitative and Qualitative Analytical methods, extensive background and knowledge of the Contact Center industry, and Knowledge of Relational Databases and Data Objects. What You Will Do * Uses Contact Center tools, knowledge, systems, and databases to analyze trends or patterns affecting customer experience and interaction quality. * Supports business problems by understanding business challenges; collecting, cleaning, transforming, and restructuring data for statistical analysis; performing statistical summaries and test for relevant business questions. * Communicates analyses and insights to leaders by summarizing conclusions and solutions; translating findings into clear, understandable themes for business leaders, identifying specific analytic results that drive actionable insights. * Collaborates with cross functional teams to identify process and performance gaps impacting customer experiences acting on these findings to streamline and implement process improvements that enhance people execution and the customer experience. * Collaborates with members of the Business Intelligence Leadership team to provide recommendations for continuous improvement of survey programming, sampling, questionnaire development, analysis data distribution, and vendor management. * Pursues self-development and effective relationships with others by organizing resources and information; openly sharing information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; seeking performance feedback; adapting to and learning from change, difficulties, and feedback. * Completes work assignments by applying up-to-date expertise in subject area; leveraging an understanding of policies, data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities. Minimum Qualifications * Bachelor's degree Analytics, Computer Science, or related field or equivalent years of experience in lieu of education requirement, if applicable * 3 Years Experience performing data mining, data analysis, and data modeling using large data sets * 1 Year Experience in data analytics, visualization and customer experience * 1 Year Experience in data analysis, and data modeling using large data sets * 1 Year Experience working with Contact Center practices, systems, and tools * 1 Year Experience interacting with individuals up to and including director on a regular basis, Advanced capability with Office applications (e.g., Excel, PowerPoint, and Access) * 1 Year Experience using sentiment analysis tools to analyze customer feedback Experience writing SQL queries and working with large data sets Preferred Skills/Education * 1 Year Experience with feedback management and data analytics platforms * 1 Year Experience with advanced predictive modeling practices and tools Pay Range: $59,800.00 - $99,900.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
    $59.8k-99.9k yearly 4d ago
  • Senior Manager, KMN Analytics (Remote)

    Kohls 4.4company rating

    Remote

    This position can be remote; however, if you reside near our offices in Menomonee Falls, WI, or New York City, NY, we request that you work onsite from Monday through Thursday, with the option to work remotely on Fridays. About the Role In this role, you will develop and lead the analytics, reporting, and insights for Kohl's retail media network (KMN). You develop an analytics strategy that helps advertisers and brand partners understand campaign performance, ROI, and customer impact. You will transform complex data into actionable insights that strengthen advertiser relationships, drive incremental revenue and optimize the customer experience. What You'll Do Develop and own the analytics framework for measuring retail media network performance across channels (onsite media, offsite digital media, traditional media) Design and productionize custom vendor performance reports Own and develop the product, including evaluating media performance, providing strategic recommendations, building and maintaining dashboards and integrating vendor and category insights beyond media performance Lead the design and delivery of campaign performance dashboards, reports, and post-campaign analyses for brand partners Define data requirements, partnering with engineering and analytics to structure scalable reporting pipelines, and developing frameworks to measure media performance Establish KPIs and benchmarks for media effectiveness, ROI and customer engagement Partner with Sales and Marketing to translate analytics into compelling narratives that support advertiser renewals and upsell opportunities Collaborate with Data Engineering and IT to ensure data accuracy, accessibility and scalability of reporting systems Implement advanced measurement methodologies (incrementality testing, attribution models, media mix modeling) to prove business impact Provide insights and recommendations to optimize targeting, creative and channel mix Influence media network strategy by connecting insights to broader company objectives and customer experience initiatives Analyze customer buying and digital behaviors to inform brand partner business strategies and marketing plans Additional tasks may be assigned What Skills You Have 7+ years of experience in marketing analytics, media measurement or data insights 3+ years in retail media, digital advertising or e-commerce Proven ability to design and implement measurement frameworks for media effectiveness and ROI Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the “What You'll Do” Section Ability to maintain prompt and regular attendance as set by the company Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week Ability to comply with dress code requirements Ability to learn and comply with all company policies, procedures, standards and guidelines Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel Ability to work as part of a team and interact effectively and appropriately with others Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes Ability to satisfactorily complete company training programs Perform work in accordance with the Physical/Cognitive Requirements section Physical/Cognitive Requirements Ability to use a personal computer for tasks such as communicating, preparing reports, etc. Ability to plan, prioritize and monitor activities across business units Ability to complete or oversee the completion of assigned projects in a timely manner Ability to comply with health and safety standards
    $116k-159k yearly est. Auto-Apply 25d ago
  • Key Account Executive - Facility Solutions (greater Houston area)

    Staples 4.4company rating

    Houston, TX jobs

    Staples is business to business. You're what binds us together. Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. As a Key Account Executive (KAE) - Facility Solutions, you will be an integral part of our Facilities team, driving business growth and fostering relationships with key/enterprise clients. You'll be joining a dynamic environment where collaboration and innovation are expected and celebrated. This is a remote position with a focus on supporting customers in the greater Houston market. While the role is fully remote, candidates located within or near Houston, where the majority of our customers are based, are strongly preferred to support collaboration, travel, and local market engagement. What you'll be doing: Grow and manage complex Facility (Jan/San) opportunities with existing enterprise/major clients in an assigned territory. Strategize and close high-value sales deals, leveraging your communication and persuasion skills. Interface at senior levels within customer sites to build lasting partnerships. Adapt and thrive in a fast-paced, change-driven environment. Deliver impactful presentations to clients and internal stakeholders. Manage your time and priorities with strong organizational skills. Demonstrate follow-up and follow-through on administrative tasks and client needs. Utilize analytical, negotiating, and problem-solving skills to overcome challenges and deliver business targets. Collaborate with cross-functional teams to ensure seamless execution of solutions. Drive revenue accountability across assigned accounts. What you bring to the table: Highly driven, competitive, and results-oriented approach. Exceptional communication and persuasion abilities. Proven capability to interface with senior-level executives and stakeholders. Ability to succeed in environments that require adaptability to change. Strong presentation skills for varied audiences. Self-starter mentality with a relentless focus on results. Time management and organizational excellence. Outstanding interpersonal skills for relationship building. Attention to detail and robust administrative follow-up. Strong analytical, negotiating, and problem-solving capabilities. What's needed- Basic Qualifications: High School Diploma or GED required. 4+ years of outside sales or related experience - ideally managing a book of business with larger/enterprise accounts. Experience in janitorial/sanitation, cleaning supply, breakroom, safety, and related product categories. What's needed - Preferred Qualifications: Bachelor's degree. Successful experience with training and demonstration, both internally and for end-users. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
    $119k-154k yearly est. Auto-Apply 60d+ ago
  • Software Engineer - Remote (Military/Military Spouse)

    Kohls 4.4company rating

    Remote

    JOB RESPONSIBILITIES Develops, tests, deploys, and iteratively improves product capabilities and features in collaboration with designers, product managers, and other engineers on the product team Leverages critical thinking, experimentation, data, and industry best practices to achieve desired business outcomes Develops high quality applications that are secure, easy to operate, difficult to break, and extremely observable with measurable results. Responsible for all technical aspects of the product application lifecycle including, code, infrastructure, data, security, and CICD Contributes to product engineering and software standards Continuously develops self and supports the development of others QUALIFICATIONS PREFERRED Bachelor's Degree or equivalent in MIS, Computer Science or related field 2+ years of experience in software development Knowledge of application design patterns, event-driven architecture, database schemas, and testing strategies Experience with large scale application troubleshooting and performance tuning Experience working with major cloud platforms (GCP, AWS, or Azure) Knowledge and experience with continuous integration, continuous deployment, and test driven development ADDENDUM BACKEND SOFTWARE ENGINEER Experience in Java and JEE development, Spring Boot, Spring MVC, Spring Batch, Spring Security Knowledge of build management tools such as Gradle or Maven Demonstrated understanding of source control systems such as GIT Database design and implementation experience in either SQL or NoSQL databases Experience working with distributed caching technologies such as Redis Knowledge of full SDLC requirements gathering, planning, estimation, development, testing, and deployment BIG DATA SOFTWARE ENGINEER Knowledge of build management tools such as Jenkins or Maven Demonstrated understanding of source control systems such as GIT Database Design experience including either SQL, PL/SQL Implementing ETL process with Big Data Technologies Required: Spark, Python, Scala and Airflow Preferred: MapReduce, Pig, Hive, Kafka, Sqoop, and Flume Experience in designing and creating automation workflows and execution Knowledge of Apache Airflow Developing DAG, Performance tuning of the DAGs and task implementation Experience working with distributed caching technologies such as REDIS Good understanding of MPP databases such as Teradata and Netezza UI SOFTWARE ENGINEER A passion for stellar user experience and design Proficient in NodeJS and ECMAScript standards Deep understanding of CSS patterns and HTML Understanding of responsive design Proficient in one or more modern UI frameworks like React, Angular, Ember, or Vue.js Consume reusable component libraries Can compose CSS on the fly SOFTWARE ENGINEER (ANDROID) Knowledge of Java and Kotlin for Android Experience working with notifications and background tasks in apps Collaborate with iOS, Android, and Server engineers to ship features Experience with making REST calls over the network Experience with JavaScript, either in a browser or server side environment such as NodeJS Have designed and developed a complete Android app from top to bottom SOFTWARE ENGINEER (iOS) Experience building UI/UX with the use of Storyboards and Nibs/Xibs Experience with making REST calls over the network Comfortable working with Xcode, Interface Builder, Objective-C/C++ and Swift Collaborate with iOS, Android, and Server engineers to ship features Experience with JavaScript, either in a browser or server side environment such as NodeJS, React Knowledge of the roles that tools such as clang, swiftc, ld, actool, ibtool, codesign play in the process of generating build/test artifacts SaaS SOFTWARE ENGINEER Hybrid Cloud Architecture Experience Experience with integration platforms or frameworks Experience integrating with large SaaS systems Experience migrating on-prem systems to cloud solutions Experience developing integration frameworks Experience executing integration testing strategies
    $106k-140k yearly est. Auto-Apply 60d+ ago
  • Tech Business Development Director Sales - Remote - East Coast Region Tech

    Staples 4.4company rating

    Raleigh, NC jobs

    The Director of Staples Technology Solutions Business (STS) Development - Remote - East Coast leads a team of STS Business Development Managers solely focused on prospecting and closing large, strategic and complex accounts in the Enterprise and Commercial Markets. This role will report to the AVP, STS Sales and is responsible for driving accelerated growth and delivering annual STS new business budget through effective leadership, talent management and the execution of strategic sales initiatives. Location is flexible. Targeting East Coast Based Candidates. Duties & Responsibilities * In coordination with the AVP, Sales STS & Executive Leadership, the STS Sales Director will create and execute our STS acquisition strategy to win large, high value Commercial & Enterprise prospects in the Technology industry. * Lead Business Development Managers efforts focused on the pursuit of large/complex opportunities ($100K + prospective customers with more than 500 + employees - highly complex sale requiring the highest caliber strategic sales professional). * Extensive experience in selling deal sizes over $1M annually with contracts for 3+ years. * Ability to negotiate with C-Level Executives of Fortune 1000 prospective clients. * Adept at navigating complex sales/business development cycles that factor in numerous influencers and decision-makers. * Ability to design and negotiate intricate contracts that avoid potential risks for company but are value based for customer. * Eye toward reducing costs and increasing profits, while ensuring any legal requirements. * Proven experience managing large, complex prospects in a fast-paced environment and ability to adapt quickly to changing client needs and market constraints. * Collaborate with finance, sales leaders and functional partners on strategy for large & complex financial deals. * Lead highly complex deals that are of large scope that require high financial acumen, negotiation tactics, while understanding the intricacies of the bid process which often includes understanding of the RFP and how to respond as well as working to build a pricing/financial model that is both in the customer and the company's best interests. * Develop and ensure the execution of tactical and operational sales plan segments for all products, services and solutions relevant to national technology business development scope. * Partner effectively with sales and non-sales organizations to increase win rates, sales velocity, and profitability. * Stay up-to-date on all Technology industry trends, solutions and best practices. * Evangelize STS Business Development leadership culture based in open communication, collaboration, goal achievement, and accountability. * Monitor emerging marketplace trends and available data to drive decision making and ensure evolution of sales strategy and execution. * Develop creative/effective business proposals/approaches that position Staples as a value-added provider with differentiated products, solutions, and services. * Ability to achieve set targets and growth plans. * Ability to advocate internally for customer's best interest while at the same time balance financial long-term benefits/risks and interests. * Manage client needs to meet internal constraints using sound judgment around capacity, capabilities, and resource constraints. * Effectively execute and improve sales driving programs including sales compensation, performance management, sales forecasting and professional development. * Build collaboration with internal cross-functional teams. * Develop senior relationships with key targets and top accounts across diverse personas, influencers, and strategic partners. * Lead complex sales negotiations utilizing acute skills in information exploration and persuasion to emphasize our value proposition, maximize margin, overcome objections, and close business. * Maintain a high degree of transparency in pipeline management, pricing negotiations and contract governance. Basic Qualifications * Minimum 10+ years successful sales experience. * Minimum 5 years of sales leadership experience in a business-to-business focus environment or consultative sales experience, combined with five or more years' experience in sales management. * Demonstrated experience in securing large-scale, complex deals. * Proven track record to negotiate at C-Suite level for Fortune 1000 companies. * Experience in collaborating with deal teams such as Client Services, Legal, Order Management, Finance, etc. * Proven ability to identify enterprise-wide opportunities and structure innovative, integrated solutions that provide decision support to a global organization in achieving their business objectives. * Excellent communication skills and demonstrated ability to lead, mentor and motivate STS Business Development Managers. * Proven consistent over achievement of sales quotas and financial commitments. * Strong business acumen, forecasting skills, influencing skills and communication skills (to share knowledge with a team to support the growth strategy within sales). * Strong demonstration of intellect, drive, executive presence, and sales acumen. * Bachelor's degree required OR Equivalent work experience; Masters or advanced degree preferred.
    $100k yearly Auto-Apply 9d ago
  • Services Project Coordinator (Remote) EST

    Lowe's Home Centers 4.6company rating

    Wilkesboro, NC jobs

    Key Responsibilities Answer inbound calls from customers, service providers and stores to provide installation job support. Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information. Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment. Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer. In coordination with stores and customers, arrange product delivery to ensure work can begin on time. Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system. Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs. Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, my RedVest and Salesforce). Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration. Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes. Drive for results by consistently achieving goals and completing tasks/activities on time. Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback. Adapt to a fast-paced environment with evolving process enhancements. Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc. Required Qualifications High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable 1- 3 years' experience in a customer facing role Preferred Qualifications Bachelor's degree Related field 1 year Experience in project coordination OR experience in remodeling or construction industry 1 year Experience working in a Project Management function Experience in contact center environment Pay Range: $17.73 - $29.61 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $17.7-29.6 hourly Auto-Apply 45d ago

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