JCPenney reviews

My grandmother was telling me about how great it used to be. She loved the turkey coupon. JCP let her move from store floor to payroll and then to accounting department at a time when women often weren't given those types of jobs. They also gave her paid time off when my grandfather was sick and dying. She's 100 years old and still gets her hair done at JCP and tells stories about working there. They used to take really good care of their people.

[+caleeksu](https://www.reddit.com/r/IAmA/comments/64ago3/iama_jcpenney_associate_in_a_dying_world_of/dg1bhzt/): Former corporate employee here: he had a ton of amazing ideas, but forgot about the core customer. He should have tested the pricing strategy - most people say they want a straightforward price, but when it comes to shopping, that customer prefers to play the coupon shopping game. He also killed some very successful private label brands like St. John's Bay. He actually had some amazing ideas and the store experience was stronger, but not testing and going after the aspirational customer was killer. After I left corporate the first time and went to work for another retailer, I remember going into a newly remodeled store and thought it was fabulous. And then I remembered I'm not the target customer at all, and realized they were totally effed. Attract the new customer, sure, but don't throw away the existing, especially the ones who are in the target demographic. It's not as many old ladies as many would guess.

Was the Pto but know even that suck.

I love working for jcp I been working at ther for 13 years.Diferent stores and locations different GM all of them .They pleased people that they don’t deserved.People that don’t do any work that’s the ones are recognize.The people that really work hard don’t get recognized and they rated you the way they want not the right way.Copie and paste that what they do.They recognized people based on the store performance and that dosent look right or fare.They do that so they don’t have to give race to people but the people that do less than you or nothing that’s the ones that get race.

All store are the same.Nothing change always the same think and problems.

Been more team worker.Equal for everyone constancy what they said.

Went people opinion metter it will be good other than that waisting time.

Not thank you

Personally the most expecting is a thanks you For your hard work.An appreciation.

I am Hispanic have two languages.Spanish and English.They should pay for that too.Because went Hispanic people go to the store no knowing English it’s nobody to do costumer service on them here we come the Hispanic people that speak English and Spanish and they don’t recognize that.Went Spanish people come to do shopping and nobody understand them tjwy prefer go to another store that know somebody that speak Spanish will help them.

Every were it’s different they should Consider that too.Especially in the pay race they give you.

Not OP, but a former JCP corporate employee. Online stores aren't as large a percentage of total business as you would think, and they're normally not that profitable. Huge revenue, sure, but Amazon makes their money on cloud services. That's what allows them to do crazy things like two day shipping for a $5 item. A lot of the online only retailers, once you dig into their financials, aren't quite in the black. I think it does change the strategy, though, and retailers with brick and mortar and online have to really step up their game to make the shopping experience seamless. Most customers browse online first, even if they intend to buy in person. If they have a bad experience online, they'll only shop the store when desperate. You've also got to have strong logistics, allowing customers to get what they want quicker. If that comes in from fulfilling web orders from stores, or adding warehouses, you've gotta do it. And that takes a huge amount of investment. I think the biggest impact online shopping has had is on the expectation of the customer while shopping brick and mortar. Service is a huge differentiator, so JCP and others need to step that up in store.

Every retailer is investing in online. The tricky part is that online sales aren't profitable - even Amazon doesn't make a profit on their sales. Huge revenue, but their profit comes elsewhere. Brick and mortar stores have to play in that space to compete, but they also have to figure out a way to keep customers coming inside. Apparel is Amazon's fastest growing category, but it's still a minuscule part of their business. Especially in women's apparel, where sizing is so inconsistent, customers still want to buy in store. It's one reason JCP is investing so heavily in special sizes, which is a growing segment and a marginalized customer who had been trained to buy online. But once you get her inside the store, she will also buy stuff in store for her kids, husband and house. Plus make up, accessories, shoes, etc.

Organized work environment. Salary structure

Too many layers ie: managers should be bundled to reduce number of levels in regards to upper level positions.

Bonus possibilities.

Overall sound communicator

Reduce number of management positions and add on store personnel.

History of the company

Average

HR well representation very good.

Seeing a team put together a plan that meets the goals of the mission.

Quick and easy hire process. Easy to obtain employment.

Clackamas, Oregon location has an incredibly toxic work environment which is fostered and supported by Steve, the store manager and Susan, the HR manager. I told both of them how store supervisors talked rudely, unprofessional and yelled at me in front of employees and customers. Steve and Susan did nothing to address this behavior and told me they act that way because " they're young".

employee discounts

nothing.

Steve and Susan need more training about how to deal with unruly supervisors that are disrespectful and unprofessional towards employees.

nothing. it's a minimum wage paying job.

average. what more can you expect from a retail job

quitting and never returning again

I enjoyed the discounts we partake in. I personally like all of our merchandise!

Working with associates that appreciate their jobs and are very hard working associates!

Good working hours!

their professionalism and willingness to work good working relationshps!

updating my resume and being proud of my achievements!

Associates discount

Having to wear dress clothes everyday.

Making new friends

No comment

Raise salary

Wearing a nice outfit and making direct eye contact.

Basically the same amount of wages and benefits.

Calm work environment and efficient staff

The coworkers

Management being very condescending and some of the management not being inclusive.

Employee discount client base flexibility

Money

Discount on all items Christmas time, the employee shopping at a 50 % discount

Being rewarded for my dedication and time. There are always someone to support management do and be your best self.

Alot of paperwork

My bonuses and pay raises that are available throughout the year

That I get left alone to work on a task. I am more productive this way.

The pay does not match up with the amount of work that I do.

The employee discount is what keeps me here.

The friendly work environment and understanding management

Favoritism among some managers

Employee discount

The people. Co-workers and customers

Working every weekend

Earned vacation time and flexibility

The people. Co-workers and customers

Working every weekend

Earned vacation time and flexibility

I Enjoy helping people in the store and the other associates are nice

It is only a half time job and am looking for a full time job

My favorite thing about the job is the people that trained me were very nice and kind

Customer service, management, talking to customers, problems solving,

NA

Flexible hours

I liked how their point of sale system was so simple to learn. The sales floor departments were easy to know were which was a relief.

The managers were unorganized ,and since I was a cashier sometimes I needed them to put in a code for certain things and they would take a long time to get there and the customers would get very dissatisfied.

The environment

great relationships!

Working Weekends

Manager very friendly and understanding.

I enjoy assisting customers and their needs. I really enjoy the environment that I was in, however, as of recently I have been experiencing discomfort in the environment.

One thing I don't like is poor communication between the employers and the employees. And this scares me because I am afraid to speak up because I might be shut down.

My favorite perk/benefits are the 25% employee discounts, which really help when I am a high school senior.

There are great people and are family oriented.

I do not like working holidays as anywhere in retail.

They have the best dental insurance that I know of. The DMO has no cap for benefits.

Always bean best end have alot of hours End good pay

401k retirement benefits

Family atmosphere. This aura started from the Store Manager to the Assistant Store Manager. It flowed down to Management then to all employees. It was an enjoyable place to work.

Favoritism. This is common in most jobs, however it definitely something that I dislike. Everyone is going to like someone better than another, however it should not be opened to others. It looks bad for the company, and for an individual.

Human Resource Supervisor position. I was scared when I received the position because I had doubt that I would achieve the goals acquired to be achieved. However my Store Manager seen my potential and helped me fight through my fear. It because one of the best moments in my whole entire life.

Great managers, flexible hours, and a positive work environment

Constant reduction of hours

Its usually a pretty easy job to do

Its retail so there isnt much respect for you, and id end up doing other peopes jobs with minimum wage

None

Great people! I actually enjoyed my job and didn't dread going in daily.

Uncertainty of company stability

Associate Discount

I enjoyed the work life balance at J.P. Morgan Chase.

My growth opportunities were limited.

I enjoyed the diversity and the opportunities to work with Leadership.

Great family environment at the store level.

Turnover in top management of the company.

Flexibility and work-life balance afforded to be by my district manager.

Everybody is so open and nice that I had no problem approaching someone whenever I had a problem.

The home office provides a lot of amenities to their employees from daycare to a gym to even getting a massage. I was impressed by how much they had to offer.

talking to other and making new friends. it also helped with my time and i liked how my schedule was

none

lots of discounts

I enjoyed Customer Service as my everyday job. I made sure the customer was able to find whatever he/she needed whenever and however I had a chance

Rude, unperfessionalism

Coworkers

Customer service and courtesy to customers to fulfill their desires

Working holidays

Overtime and holiday bonus

Nothing

Get treated like an idiot when asking a question

No longer working there

My coworkers and I have become quite the team and enjoy their effort

The leadership, toxic negativity. Zero trust. Micromanage everything

None

Great benefits

Great benefitsEnvironment

401K plan Commission an all star benefits

I love all my associates

Pay is Low

Health Care and Working for a great company

We are in the process of getting them. They are doing the remodel soon for them and they will be here next month at the latest. I imagine its going to be rough lol.

They have not been raising employees pay with the minimum wage increases. The performance evaluations did result in a raise as of a couple years ago but it was small, like 2 to 3%

Not all too many really but old lady customers will come up and ask you to help them find the bra style theyre looking for and straight up start stripping.

Old lady couponers and crazy Black Friday customers that boycott our store for opening at 3pm on Thanksgiving but yet still show up at the doors at 2:30pm waiting.

If you want to get into retail angry customers can be annoying but the easiest way is just dont let it get to you. If you have a bad customer then if it's a problem you cant fix within your jurisdiction then call for a manager and let them handle the person and as soon as they leave forget their exist.

I think JCP will make it through the 2010s but i dont see it being around till 2030.

Its been coming a while probably about 2 years ago this time it became super noticeable. Fun people to work with, but scary company to work for.

Currently, our Associate discount is 20% off and if we use our JCP Credit Card its 25% off. When I first started it was 25% off everything credit card or not credit card.

As a retail worker, believe me: it's not hilarious. Or at least it was the first time we heard it the first day we started working. People make the exact same jokes to us every single day, to the point where we can anticipate them based off the situation. Another extremely common one is when a customer notices an item doesn't have a price tag on it and jokes "oh I guess it's free then, right?" Also stores take fraud very seriously, and employees have been fired for missing large counterfeit bills before.

We try to pass it along but it's how the company makes money and the companies religion is making money. Trust me associates hate that they have to harass every customer about it but if we dont get one person a day to sign up then we get scolded about it. Only so many people are gonna want to sign up for a credit card and they only keep raising the goal for the day all the time.

Management tries to keep that stuff quiet so it can be hard to find out. I know our store is down in sales for the year but Im not sure by how much. Honestly, we dont normally find out until its publicly released.

Every retailer is investing in online. The tricky part is that online sales aren't profitable - even Amazon doesn't make a profit on their sales. Huge revenue, but their profit comes elsewhere. Brick and mortar stores have to play in that space to compete, but they also have to figure out a way to keep customers coming inside. Apparel is Amazon's fastest growing category, but it's still a minuscule part of their business. Especially in women's apparel, where sizing is so inconsistent, customers still want to buy in store. It's one reason JCP is investing so heavily in special sizes, which is a growing segment and a marginalized customer who had been trained to buy online. But once you get her inside the store, she will also buy stuff in store for her kids, husband and house. Plus make up, accessories, shoes, etc.

Not OP, but a former JCP corporate employee. Online stores aren't as large a percentage of total business as you would think, and they're normally not that profitable. Huge revenue, sure, but Amazon makes their money on cloud services. That's what allows them to do crazy things like two day shipping for a $5 item. A lot of the online only retailers, once you dig into their financials, aren't quite in the black. I think it does change the strategy, though, and retailers with brick and mortar and online have to really step up their game to make the shopping experience seamless. Most customers browse online first, even if they intend to buy in person. If they have a bad experience online, they'll only shop the store when desperate. You've also got to have strong logistics, allowing customers to get what they want quicker. If that comes in from fulfilling web orders from stores, or adding warehouses, you've gotta do it. And that takes a huge amount of investment. I think the biggest impact online shopping has had is on the expectation of the customer while shopping brick and mortar. Service is a huge differentiator, so JCP and others need to step that up in store.