Customer Support Representative - Omaha / Lincoln, NE area ONLY
Homer, NE jobs
Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered "yes" and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including Lincoln, NE.
In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. You do not need a finance background to succeed in this role.
What to expect…
As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.
* Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
* In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
* Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
* This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.
The Skills You Bring
* Ability to establish rapport and relationships through effective communication
* Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
* Proficiency in navigating and troubleshooting basic technology issues or systems.
* Handle a variety of situations and conversations driving towards a resolution suitable for all
* Self-motivated teammate with strong social skills who brings energy and passion to the team
* Minimum 1 year of customer service experience
* High School diploma or GED required
The Value You Deliver
* A passion for helping people
* Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
* Provide outstanding customer service and communication via voice or digital channels
Note: Fidelity is not providing immigration sponsorship for this position
Our Investments in You
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)
Shifts and Hours: Monday - Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods
Certifications:
Category:
Customer Service
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Client Onboarding Approvals Specialist - Global Banking
Raleigh, NC jobs
Your role Are you a detail-driven KYC professional who can balance quality, accuracy, and timely execution in a fast-paced environment? As a Client Onboarding Approvals Specialist, you will serve as the critical quality checkpoint within the Global Banking Client Onboarding process. You will review completed onboarding cases submitted by the Client Onboarding Specialists to ensure all KYC, regulatory, and tax requirements have been met in accordance with internal policies and procedures. Your work acts as the final safeguard before approval, ensuring that no gaps remain, regulatory obligations are satisfied, and the onboarding is completed with the highest standard of quality.
In this role, you will apply your KYC/AML knowledge, assess the completeness and accuracy of onboarding files, identify issues or missing information, and communicate required remediation clearly and professionally to analysts. You will be responsible for upholding quality standards while being mindful of transaction timelines, partnering closely with analysts and stakeholders to ensure cases progress efficiently and remain compliant.
Your day-to-day responsibilities will include:
* Performing detailed quality assurance reviews on onboarding files submitted by analysts, ensuring all KYC, regulatory, and tax requirements are fully satisfied
* Assessing onboarding documentation, screenings, risk factors, and data capture to confirm adherence to internal policies and procedures
* Identifying gaps, inconsistencies, or missing information and communicating clear, precise remediation instructions to analysts via the case workflow tool
* Ensuring that any required escalations to the Second Line of Defense or other control partners are completed appropriately and that all necessary sign-offs and approvals are obtained when needed
* Upholding high quality standards while managing reviews efficiently in alignment with transaction timelines
* Partnering closely with analysts to provide guidance on KYC requirements, documentation expectations, and policy application
* Maintaining accurate case records and ensuring all review notes, decisions, and QA findings are documented
Continuously developing subject-matter expertise by reviewing internal policies, procedures, and regulatory standards, and applying them consistently across all cases
Detailed salary information:
* Raleigh: the salary range for this role is $66250 to $88750
The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #team UBS and make an impact?
Your expertise
We are looking for someone with:
* Bachelor's degree, preferably in Finance, Business, Economics, or a related field
* Ideally 3+ years of experience in KYC/AML, client onboarding, or financial crime compliance, preferably within an investment bank or financial institution
* Strong understanding of KYC principles, regulatory expectations, and AML frameworks
* Proven ability to review complex onboarding files with accuracy and attention to detail
* Strong critical-thinking skills, sound judgement, and the ability to identify risk, gaps, and inconsistencies in documentation
* Ability to communicate clearly and constructively through written QA feedback and verbal guidance as needed
* Ability to manage multiple case reviews in a fast-paced environment while maintaining high quality standards
* Proactive, resourceful mindset with the ability to quickly learn, interpret, and consistently apply internal policies and procedures quickly
* Strong interpersonal and stakeholder-management skills
About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
We have a presence in all major financial centers in more than 50 countries.
ICLS - Client Onboarding - GB Onboarding Specialist
Nashville, TN jobs
Your role Are you a problem solver with strong communication skills, eager to excel in a client-facing environment? As a Global Banking Onboarding Specialist, you'll play a hands-on role in strengthening our U.S. growth strategy by directly engaging with clients, their counsel, and internal stakeholders to collect and analyze client KYC information. In this role, you'll build relationships, ensure compliance with AML/KYC requirements, and facilitate a seamless onboarding journey to support the Global Banking business - an integral part our Investment Bank. Your ability to foster collaboration and drive efficient onboarding will directly contribute to our expanding global footprint, offering you unparalleled exposure to investment banking, client relationship management, and AML/KYC compliance.
Responsibilities:
* Liaise with internal personnel on the application of KYC policy
* Understanding of the 5 pillars of an AML program
* Maintaining knowledge of appropriate BSA and OFAC laws and regulations with a view to review / challenge internal teams where required
* Liaise with internal teams to discuss UBS KYC/AML requirements, policy and document client information
* Interact with clients and internal teams to obtain KYC and other compliance information and documentation;
* Liaise with internal teams to ascertain information on the purpose of client accounts, transaction volumes etc.;
* Review incoming documents for clients according to UBS KYC /Anti-Money Laundering Program (AML) policies
* Retain records of all information relied upon to complete KYC
* Perform basic, additional and enhanced due diligence KYC reviews for new and existing customers
* Escalate any unusual activity / transaction activity changes to compliance and the business
* Review and evaluate recent negative news related to clients;
* Ensure UBS has a clear understanding of the clients KYC risks
* Understanding of how risk factors impact client risk rating
* Understanding on how sanctions, ABC, terrorist financing impact the risk profile of the client
* Act as a subject matter expert in the execution and implementation of KYC rules and polices
* Understanding of how an Investment Bank works
* Understanding of Investment Bank products and services
* Escalate issues to management as appropriate
* Handle sensitive and confidential information in accordance to UBS firm policy
* Contribute to continuous improvement of processes and services
* Understanding impact of technology and how it can aid in improving quality of a process
Detailed salary information:
* Nashville: the salary range for this role is $57500 to $72500
The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #team UBS and make an impact?
Your expertise
* Experience in conducting KYC for institutional clients
* Ability to analyze client information and documentation to facilitate account opening
* Organizational skills, detailed oriented, motivated, and ability to work independently
* Have strong written and verbal communication skills
* Work well under pressure and ability to handle deadlines
* Time management skills and ability multitask
* PC proficient (MS Office) and extensive knowledge in online research
* Dedicated team player with a can-do attitude
* Troubleshoot and resolve issues in a timely manner
* Attention to detail with strong follow-up and good judgment
About us
UBS is the world's largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?
Client Onboarding Specialist - Global Banking
Raleigh, NC jobs
Your role Are you a detail-oriented problem solver who thrives in a fast-paced, client-focused environment? As a Client Onboarding Specialist, you will support Global Banking by executing the client onboarding process for clients involved in capital markets and corporate financing transactions. This includes completing the required Know Your Customer (KYC), regulatory, and tax onboarding requirements, and working with clients and internal stakeholders to gather, review, and validate the necessary information. Your work ensures clients are fully onboarded into our platform ahead of deal execution, and that all AML and regulatory obligations are satisfied in a timely and compliant manner.
Your day-to-day responsibilities will include:
* Reviewing onboarding requests assigned by the pipeline manager and entering key transaction and client details into the case workflow tool
* Conducting preliminary research to understand the client, using internal systems and publicly available information
* Determining onboarding requirements and preparing accurate client outreach requests
* Coordinating with clients, their counsel, and internal Global Banking deal teams to obtain required documentation and information ahead of a transaction
* Keeping the workflow tool updated throughout the onboarding process to reflect the accurate stage of the case, including outreach status and any changes to deal timelines
* Proactively communicating with deal teams to align on changes to transaction timelines or scope, and providing clear updates on onboarding progress to ensure transparency throughout the process
* Performing screening on clients and related parties, reviewing adverse media, and escalating matters to Financial Crime Prevention when required
* Preparing complete onboarding files, addressing approver feedback, and ensuring all documentation and data capture meet internal standards
* Acting as a single point of contact for the deal teams to ensure the client onboarding process is completed ahead of transaction timelines
Detailed salary information:
* Raleigh: the salary range for this role is $57500 to $72500
The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #team UBS and make an impact?
Your expertise
We are looking for someone with:
* Bachelor's degree, preferably in Finance, Business, Economics, or a related field.
* Ideally 1-3 years of prior experience in client onboarding, KYC/AML, or financial services operations (preferred)
* Strong interpersonal and communication skills
* Ability to manage multiple priorities in a fast-paced, deadline-driven environment
* Client-centric mindset with strong attention to detail
* Ability to analyze documentation and problem-solve effectively
* Proficiency in Microsoft Office and willingness to learn internal systems and tools
About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
We have a presence in all major financial centers in more than 50 countries.
Client Support Specialist - Greater Phoenix, AZ Area (REMOTE)
Tucson, AZ jobs
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Scottsdale, Chandler, Glendale, Biltmore Client Support Specialist As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
* Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client
* Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client
* Collaborate with internal business partners to research and resolve complex client requests
* Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Client Support Specialist - Greater Sacramento, CA Area (REMOTE)
Sacramento, CA jobs
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Sacramento, Folsom, Roseville Client Support Specialist As a Client Support Specialist, you will be an integral part of a fast-paced, tem oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
* Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client
* Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client
* Collaborate with internal business partners to research and resolve complex client requests
* Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request
The base salary range for this position is $50,000 - $76,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Client Support Specialist - Greater Baltimore, MD Area (REMOTE)
Bethesda, MD jobs
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Bethesda, Annapolis, Baltimore, Columbia, Towson As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
The base salary range for this position is $50,000 - $76,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Series 07 - FINRA, Series 63 - FINRA, Series 65 - FINRA
Category:
Customer Service
Customer Support Representative - Omaha / Lincoln, NE area ONLY
Papillion, NE jobs
Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered "yes" and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including Lincoln, NE.
In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. You do not need a finance background to succeed in this role.
What to expect…
As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.
* Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
* In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
* Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
* This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.
The Skills You Bring
* Ability to establish rapport and relationships through effective communication
* Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
* Proficiency in navigating and troubleshooting basic technology issues or systems.
* Handle a variety of situations and conversations driving towards a resolution suitable for all
* Self-motivated teammate with strong social skills who brings energy and passion to the team
* Minimum 1 year of customer service experience
* High School diploma or GED required
The Value You Deliver
* A passion for helping people
* Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
* Provide outstanding customer service and communication via voice or digital channels
Note: Fidelity is not providing immigration sponsorship for this position
Our Investments in You
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)
Shifts and Hours: Monday - Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods
Certifications:
Category:
Customer Service
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Client Support Specialist - Greater San Francisco, CA area (REMOTE)
San Francisco, CA jobs
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Walnut Creek, Dublin, San Francisco, Marin/Larkspur, Berkeley, Burlingame
Client Support Specialist
As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
* Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client
* Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client
* Collaborate with internal business partners to research and resolve complex client requests
* Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request
The base salary range for this position is $50,000 - $76,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Client Support Specialist - Greater Los Angeles, CA Area (REMOTE)
Brea, CA jobs
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: LA Century City, Pasadena, Burbank South Bay/ Torrance, Santa Monica, Seal Beach, Brea, Rancho Cucamonga, Woodland Hills, Thousand Oaks
As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
* Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client
* Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client
* Collaborate with internal business partners to research and resolve complex client requests
* Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request
The base salary range for this position is $50,000 - $76,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Client Support Specialist - Greater Los Angeles, CA Area (REMOTE)
Burbank, CA jobs
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: LA Century City, Pasadena, Burbank South Bay/ Torrance, Santa Monica, Seal Beach, Brea, Rancho Cucamonga, Woodland Hills, Thousand Oaks
As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
* Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client
* Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client
* Collaborate with internal business partners to research and resolve complex client requests
* Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request
The base salary range for this position is $50,000 - $76,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Registered Client Associate
Upper Arlington, OH jobs
Your role Are you detail-oriented? Do you enjoy going above and beyond to ensure tasks are met and exceeded? We're looking for a Registered Client Service Associate to: * provide best-in-class client experience through active communication, anticipation and fulfillment of needs, attention to detail, and quick inquiry resolution
* onboard and maintain client accounts, optimize operational efficiencies, process incoming/outgoing wires and charitable gifts, cash management, and key information documentation
* perform administrative duties that support daily business practices, such as telephone coverage, business travel arrangements, meeting coordination, expense reports, and team calendar management
* support team's business development efforts by maintaining marketing materials, including digital and social media platforms, and planning client events
Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.
We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
Your expertise
- bachelor's degree or equivalent, focusing on finance, communication, or business.
- series 7 and 66 licenses or willingness to obtain after hire.
- Ideally 5 years of experience in client service, within the finance sector.
About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
We have a presence in all major financial centers in more than 50 countries.
Regulatory Client Classification - Associate - Associate
Jacksonville, FL jobs
Job Title Reg Client Classification - Associate
Corporate Title Associate
As part of the Operations Reference Data Services (ORDS) Regulatory team, you will be responsible for understanding and monitoring various US Regulations as well as tactical and strategic analysis and remediation of Regulatory accounts impacting clients eligible for specific US Regulations. You'll support and contribute to daily monitoring and control reporting for various US Regulations along with being part of a team that works in close partnership with various stakeholders such as Compliance, Legal and the Client Lifecycle Management (CLM) on-boarding teams. By engaging with many colleagues in various divisions of Deutsche Bank in the US and across the globe you will make a positive impact on the Bank's regulatory reporting performance.
What We Offer You
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift, and volunteer programs
What You'll Do
Fully understand and be able to provide knowledge ownership of US regulations, such as, Commodity Futures Trading Commission Dodd Frank, Securities and Exchange Commission Swap Based Securities Dodd Frank, Volcker, Reg W, FINRA 2111, FINRA 4210, Reg D/QIBs, Foreign Bank Certificates, 15a6 and Reg O Business Management etc
Work with Compliance and Legal on exception and/or escalations cases and see them through to completion
Review and Quality Assurance sample of Run-the-Bank (RTB) cases to ensure regulations are being implemented correctly
Management of daily control reports which includes working with offshore teams to investigate and analyse the exceptions, identify remediation steps, and follow up with internal or external stakeholders until exceptions are resolved
Responsible for creating and/or updating Key Operating Procedures (KOP) and incorporating new regulatory changes as needed
Work with Client Onboarding (COB) team members when exceptions are identified to see through resolution and training of COB team members for any new regulatory changes
Skills You'll Need
Motivated and self-starter is a must
Ability to think not only in black and white but also be able to think analytically in grey areas by utilizing resources at hand (i.e., KOP, reading through regulations etc.)
Ability to work in a non-structured environment, knowing what task the next priority is without being told
Knowledge/exposure of US regulations within an operational or control department within a banking environment, or within a similar operational regulatory function
Knowledge and/or experience in a financial institution. Understanding of the workings of an investment bank and the lifecycle of a trade is a plus. Knowledge of Client Onboarding and Regulators is a plus
Skills That Will Help You Excel
Knowledge of MS suite of products, including the ability to use basic Excel functions such as pivot tables, VLOOKUPs, etc
Competent business user of MS products and Outlook. Internet liberate to enable online searches. Must know MS Excel. Knowledge of Markit ISDA Amend is a plus
Knowledge of Reference Data Systems and Regulations along with product and end-to-end system knowledge is a plus
Expectations
It is the Bank's expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Jacksonville is $48,000 to $68,800. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authenti cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees: ***************************
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice please email ****************.
#LI-HYBRID
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank's Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.
Auto-ApplyClient Support Specialist - Greater Houston, TX Area (REMOTE)
Houston, TX jobs
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Houston Memorial, Friendswood, Highland Village, Houston (Fannin), Katy
Champion Forest
As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Client Support Specialist - Greater San Francisco, CA area (REMOTE)
Berkeley, CA jobs
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Walnut Creek, Dublin, San Francisco, Marin/Larkspur, Berkeley, Burlingame
Client Support Specialist
As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
* Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client
* Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client
* Collaborate with internal business partners to research and resolve complex client requests
* Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request
The base salary range for this position is $50,000 - $76,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Client Support Specialist - Greater Los Angeles, CA Area (REMOTE)
Los Angeles, CA jobs
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: LA Century City, Pasadena, Burbank South Bay/ Torrance, Santa Monica, Seal Beach, Brea, Rancho Cucamonga, Woodland Hills, Thousand Oaks
As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
* Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client
* Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client
* Collaborate with internal business partners to research and resolve complex client requests
* Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request
The base salary range for this position is $50,000 - $76,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Client Support Specialist - Greater Phoenix, AZ Area (REMOTE)
Phoenix, AZ jobs
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Scottsdale, Chandler, Glendale, Biltmore Client Support Specialist As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
* Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client
* Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client
* Collaborate with internal business partners to research and resolve complex client requests
* Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Client Support Specialist - Greater Baltimore, MD Area (REMOTE)
Maryland jobs
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Bethesda, Annapolis, Baltimore, Columbia, Towson As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
The base salary range for this position is $50,000 - $76,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Series 07 - FINRA, Series 63 - FINRA, Series 65 - FINRA
Category:
Customer Service
Client Support Specialist - Greater San Francisco, CA area (REMOTE)
Larkspur, CA jobs
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Walnut Creek, Dublin, San Francisco, Marin/Larkspur, Berkeley, Burlingame
Client Support Specialist
As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
* Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client
* Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client
* Collaborate with internal business partners to research and resolve complex client requests
* Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request
The base salary range for this position is $50,000 - $76,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Client Associate
Johnson City, TN jobs
Your role Are you truly service oriented? Do you know how to take care of people? We're looking for a Client Associate to: * keep management systems up-to-date with client information * educate clients on account services and capabilities * help with the preparation of reports and other materials for client meetings
* collect the right documentation for opening new accounts and service requests
* plan team marketing events and maintain marketing materials
* provide the team with a detailed calendar of activities
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #team UBS and make an impact?
Your expertise
* series 7 and 66 licenses (for registered CSAs only)
* ideally 3-5 years of experience in client service, within the finance sector
* [bachelor degree preferred], focusing on finance
* excellent communicator, with solid interpersonal skills
* detail oriented (nothing gets past you)
* proficient in Microsoft Office Suite
About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
We have a presence in all major financial centers in more than 50 countries.