Delivery Manager jobs at J.P. Morgan

JobID: 210663824 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago, IL $90,250.00-150,000.00 Are you passionate about optimizing workflows and developing content strategies that help drive innovation and revenue? Join our team and make an impact. As a Content Strategist within our Commercial and Investment Bank, you will play a pivotal role in driving content structure and organization using Adobe Experience Manager (AEM) and ensuring the accuracy and quality of product sales materials, proposals and various content across multiple connected platforms. Your efforts will contribute to optimizing and transforming content workflows and structure and enabling better results when connected to an LLM model for more efficient content retrieval. You will help design and maintain workflows that employ a centralized and distributed content management approach, through AEM and connected content platforms. Your efforts will contribute to generating new revenue and retaining existing clients. You will independently manage content projects from inception to completion, ensuring content is easy to use and find while also validated for accuracy, compliance, and proper positioning. Job Responsibilities * Drive content authoring structure, workflows and organization using Adobe Experience Manager (AEM) and maintain a working knowledge of AEM * Analyze existing content structures and workflows to identify opportunities for optimization, ensuring seamless integration with LLM models * Provide strategy and execution for content initiatives, optimizing and transforming content workflows within AEM and other platforms * Maintain and optimize a unified content organization approach that leverages taxonomy and tagging to ensure content is usable and findable by the sales organization * Help define KPIs, design dashboards and analyze content and platform engagement to identify gaps and opportunities * Collaborate with subject matter experts to manage and enhance standard content for client-facing documents, including RFPs and product sales materials, across multiple content management systems * Oversee a small portfolio of content to ensure regular updates and maintain content accuracy * Handle ad hoc updates and corrections to content as needed * Demonstrate advanced knowledge of assigned products and a broad understanding of all treasury services products and processes Required Qualifications, Capabilities and Skills * 5+ years in content strategy, governance, knowledge management or enablement platform administration * 2+ years hands-on experience with AEM * Demonstrated experience working with large language models and understanding their application in content management systems including technical skills that integrate AI and machine learning * Proven track record in developing and executing content strategies that leverage advanced technologies for improved retrieval and user engagement * Strong analytical skills to turn data into actionable recommendations * Proven experience in content management * Excellent business writing, communication, grammar, interpersonal, and organizational skills * Ability to coordinate work across multiple product teams and partners to drive progress * Strong ability to interact, influence, and communicate effectively at all organizational levels * Proficiency in Microsoft Word, PowerPoint and Excel at an intermediate to advanced level * High level of independence, energy, and integrity, with respect for diverse opinions and styles, and accountability Preferred Qualifications, Capabilities and Skills * Understanding of Adobe Workfront administration and reporting features * Project management skills are a plus * In-depth knowledge of treasury services or commercial card products and services

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in the CAMP Customer Acquisitions Experiences team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. Job responsibilities Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Manages cross platform/cross functional collaboration for solution definition and execution Provides metrics tracking and analytics for large scale program progress Supports stakeholder engagement and communication Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, in addition to deployment processes and strategies Technical proficiency in JIRA, Confluence, and Microsoft Office suite. Strong written and verbal communication skills Preferred qualifications, capabilities, and skills Proficient knowledge of the product development life cycle, design, and data analytics Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. As a Product Delivery Manager, you will lead a team at the forefront of innovation, driving efficiencies and successful implementations. This role offers the opportunity to influence how products are delivered, collaborate with diverse stakeholders, and make a meaningful impact on our customers and the firm. Join us to accelerate your career growth and be part of a dynamic, forward-thinking environment. As a Product Delivery Manager in Legal & Regulatory Controls Operations Product, you will enhance and optimize the way products are delivered to customers. You will create solutions and efficiencies that enable successful implementations in an expedient and organized way. Working closely with stakeholders, you will manage dependencies, drive change management, and ensure adherence to regulatory requirements. Your leadership will help shape the team culture and deliver impactful results. You will be empowered to innovate and drive continuous improvement across product delivery processes. Job Responsibilities + Lead end-to-end product delivery processes, including intake, dependency management, release management, and product operationalization + Drive delivery feasibility decision-making and product performance reporting, escalating opportunities for efficiency improvements + Oversee change management activities across functional partners, ensuring compliance with risk, controls, and regulatory requirements + Manage timelines, dependencies, and blockers, ensuring adequate resourcing and effective stakeholder engagement + Collaborate with technology, business, and compliance teams to deliver successful product implementations + Monitor and report on program-level metrics, KPIs, and delivery outcomes + Drive continuous improvement initiatives and implement best practices in product delivery + Support large-scale technology transformation and AI-related programs, including risk identification and mitigation + Influence senior leaders and drive consensus through effective communication and presentation + Ensure transparency and accountability in program management and reporting + Manage vendor relationships and resource allocation for technology programs Required Qualifications, Capabilities, and Skills + 5+ years of experience or equivalent expertise in product delivery or a relevant domain area + Demonstrated ability to execute operational management and change readiness activities + Strong understanding of delivery and a proven track record of implementing continuous improvement processes + Experience in product or platform-wide release management, deployment processes, and strategies + Proven experience in program management, overseeing complex, cross-functional initiatives from inception to completion + Ability to manage multiple workstreams, prioritize competing demands, and deliver results in a fast-paced environment + Strong stakeholder management skills, collaborating across technology, business, and compliance teams + Experience driving large-scale technology transformation or AI-related programs, including risk identification and mitigation + Ability to develop and track program-level metrics, KPIs, and reporting + Excellent communication and presentation skills, with the ability to influence senior leaders and drive consensus + Experience in managing program governance and continuous improvement initiatives Preferred Qualifications, Capabilities, and Skills + Proficient knowledge of the product development life cycle, design, and data analytics + Experience managing AI/ML or advanced technology programs, including agentic or autonomous systems + Advanced knowledge of program management methodologies (Agile, Scrum, Waterfall, or hybrid approaches) + Experience with budget management, resource allocation, and vendor management for large-scale technology programs + Ability to identify and implement best practices for program governance, change management, and continuous improvement in emerging technology domains + Certification in program or project management (PMP, PgMP, Agile Certified Practitioner) is a plus + Experience in leading teams in dynamic, innovative environments JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Migration Product Delivery Manager, Vice President in Deposit 2.0, you will ensure we are ready to activate functionality and convert customers and accounts to new products and technology, coordinate and support activation and migration events, and ensure alignment with program delivery and business partners. You will manage progress, maintain documentation, create runbooks, and establish and facilitate command centers to monitor activation and migration events. You will launch successful software products in dynamic, consumer-facing environments, with your passion for enhancing people's financial lives, and the ability to devise and implement innovative solutions to challenging yet exciting problems. **Job responsibilities** + Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination + Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements + Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners + Partner with Deposits 2.0 program delivery and business to track discovery and build progress, maintain documentation and provide regular reporting on activation and migration activities. + Create and maintain activation and migration runbooks, detailing implementation, validation, and backout procedures with all supporting partners. + Coordinate and facilitate go/no-go checkpoints with key decisions makers prior to each activation and migration phase. + Establish and facilitate the activation and migration command center by assembling a cross-functional team, ensuring clear roles and responsibilities, and fostering open communication and shared problem-solving. + Develop incident response plans and playbooks for activation and migration; outlining procedures for identifying, responding to, and recovering from incidents alongside our livesite management partners. + Create and maintain regular reporting on activation and migration statuses leveraging various Deposit 2.0 monitoring, log management, and observability tools to ensure visibility and error tracking for activation and migration performance. + Conduct post-migration reviews, analyze data, and integrate learnings to continuously improve processes and product development. **Required qualifications, skills and capabilities** + 5+ years of proven project management and/or release management experience + Demonstrated ability to execute operational management and change readiness activities + Strong understanding of delivery and a proven track record of implementing continuous improvement processes + Experience in product or platform-wide release management, in addition to deployment processes and strategies + Bachelor of Science or Bachelor of Arts degree or equivalent experience + Experience in managing complex projects or releases, including planning, execution, and monitoring. + Familiarity with project or release management software, such as; MS Project, Asana, Monday or Cutover. + Ability to coordinate multiple cross-functional teams, stakeholders and manage resources effectively. **Preferred qualifications, skills and capabilities** + Proficient knowledge of the product development life cycle, design, and data analytics. + Strong understanding of data migration processes and methodologies, preferably with proven conversion experience. + Project management and/or release management experience preferably in consumer banking, payments, or fintech products + Proficiency in relevant technologies and tools, such as cloud platforms, databases, and data integration tools. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Claims and Disputes, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMorganChase and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. **Job responsibilities** + Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination + Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements + Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in product delivery or a relevant domain area + Demonstrated ability to execute operational management and change readiness activities + Strong understanding of delivery and a proven track record of implementing continuous improvement processes + Experience in product or platform-wide release management, in addition to deployment processes and strategies + Self-starter and have a style that fosters teamwork and collaborations with various stakeholders and partners + Displays technical acumen and critical thinking skills + Synthesize complex information in a strategic and compelling way so that the material is effectively communicated to relevant stakeholders + Ensure senior leadership is engaged around the right topics at the right time and supported by relevant information and reporting + Should be comfortable presenting to senior leadership and present content with an executive audience + Proficient knowledge of the product development life cycle, design, and data analytics Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Claims and Disputes, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMorganChase and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. Job responsibilities Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, in addition to deployment processes and strategies Self-starter and have a style that fosters teamwork and collaborations with various stakeholders and partners Displays technical acumen and critical thinking skills Synthesize complex information in a strategic and compelling way so that the material is effectively communicated to relevant stakeholders Ensure senior leadership is engaged around the right topics at the right time and supported by relevant information and reporting Should be comfortable presenting to senior leadership and present content with an executive audience Proficient knowledge of the product development life cycle, design, and data analytics

JobID: 210675593 JobSchedule: Full time JobShift: : This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development. As a Product Delivery Manager within Claims and Disputes, you will be a key driver in transforming strategic plans into tangible programs and projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy. Job responsibilities * Lead the transformation of strategic plans into impactful programs and projects, driving results across multiple business units. * Oversee end-to-end product delivery processes, including intake, dependency management, release management, operationalization, delivery feasibility, and performance reporting, while escalating opportunities to improve efficiencies and coordination. * Manage execution of product roadmaps to align with budgets and benefits, partnering with Product Owners and technical teams to deliver initiatives. * Utilize data analytics to monitor progress, inform decisions, and adjust plans to ensure successful delivery of initiatives. * Build strong relationships with cross-functional, product, and technical stakeholders, setting clear expectations and communicating effectively. * Develop and manage detailed project plans, including sequencing of work, implementation planning, and ownership of tasks. * Effectively manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners. * Proactively identify, manage, and resolve issues, including dependencies within and outside the product area, and lead completion of change management activities across functional partners. * Ensure project deliverables meet quality standards, success metrics, and comply with organizational policies, risk, controls, compliance, and regulatory requirements. Required qualifications, capabilities, and skills * +5 years of experience (or equivalent expertise) in product delivery, program management, or relevant domain areas. * Proven ability to lead and manage complex programs or projects, delivering results across business units and collaborating with high-performing teams. * Demonstrated expertise in product/platform-wide release management, deployment strategies, and operational management, including change readiness. * Strong understanding of Agile and hybrid methodologies, product development life cycle, and firmwide risk, controls, and business processes. * Advanced technical acumen, data analytics proficiency, and computer literacy, with the ability to interpret models, synthesize insights, and drive strategic decision-making. * Excellent written and verbal communication skills, with a strong leadership presence and the ability to present complex information to senior leadership and executive audiences. * Skilled in stakeholder management, relationship building, and conflict resolution, fostering teamwork and collaboration across diverse groups. * Ability to synthesize and simplify complex information for effective communication, ensuring senior leadership engagement with relevant topics and reporting. * Adaptable self-starter with strong initiative, able to learn new processes quickly, juggle multiple priorities, and meet deadlines in a fast-paced environment. Preferred qualifications, capabilities, and skills * BS/BA degree or equivalent experience * Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies. * Mentor team members to support their professional growth and enhance project management capabilities. * Experience working with global teams across multiple time zones.

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager, Vice President in Talent Acquisition, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. Job responsibilities Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements Implement product and portfolio-level progress tracking via roadmap, overseeing risks, controls, feature releases, and resourcing/capacity allocations. Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Work with the Product team to improve delivery metrics and identify improvement opportunities through ongoing Product retrospective. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, in addition to deployment processes and strategies Knowledge in Jira and Jira Align tool for Product and Portfolio Management Preferred qualifications, capabilities, and skills Proficient knowledge of the product development life cycle, design, and data analytics

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Migration Product Delivery Manager, Vice President in Deposit 2.0, you will ensure we are ready to activate functionality and convert customers and accounts to new products and technology, coordinate and support activation and migration events, and ensure alignment with program delivery and business partners. You will manage progress, maintain documentation, create runbooks, and establish and facilitate command centers to monitor activation and migration events. You will launch successful software products in dynamic, consumer-facing environments, with your passion for enhancing people's financial lives, and the ability to devise and implement innovative solutions to challenging yet exciting problems. Job responsibilities Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Partner with Deposits 2.0 program delivery and business to track discovery and build progress, maintain documentation and provide regular reporting on activation and migration activities. Create and maintain activation and migration runbooks, detailing implementation, validation, and backout procedures with all supporting partners. Coordinate and facilitate go/no-go checkpoints with key decisions makers prior to each activation and migration phase. Establish and facilitate the activation and migration command center by assembling a cross-functional team, ensuring clear roles and responsibilities, and fostering open communication and shared problem-solving. Develop incident response plans and playbooks for activation and migration; outlining procedures for identifying, responding to, and recovering from incidents alongside our livesite management partners. Create and maintain regular reporting on activation and migration statuses leveraging various Deposit 2.0 monitoring, log management, and observability tools to ensure visibility and error tracking for activation and migration performance. Conduct post-migration reviews, analyze data, and integrate learnings to continuously improve processes and product development. Required qualifications, skills and capabilities 5+ years of proven project management and/or release management experience Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, in addition to deployment processes and strategies Bachelor of Science or Bachelor of Arts degree or equivalent experience Experience in managing complex projects or releases, including planning, execution, and monitoring. Familiarity with project or release management software, such as; MS Project, Asana, Monday or Cutover. Ability to coordinate multiple cross-functional teams, stakeholders and manage resources effectively. Preferred qualifications, skills and capabilities Proficient knowledge of the product development life cycle, design, and data analytics. Strong understanding of data migration processes and methodologies, preferably with proven conversion experience. Project management and/or release management experience preferably in consumer banking, payments, or fintech products Proficiency in relevant technologies and tools, such as cloud platforms, databases, and data integration tools.

JobID: 210661497 JobSchedule: Full time JobShift: Day : Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Migration Product Delivery Manager, Vice President in Deposit 2.0, you will ensure we are ready to activate functionality and convert customers and accounts to new products and technology, coordinate and support activation and migration events, and ensure alignment with program delivery and business partners. You will manage progress, maintain documentation, create runbooks, and establish and facilitate command centers to monitor activation and migration events. You will launch successful software products in dynamic, consumer-facing environments, with your passion for enhancing people's financial lives, and the ability to devise and implement innovative solutions to challenging yet exciting problems. Job responsibilities * Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination * Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements * Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners * Partner with Deposits 2.0 program delivery and business to track discovery and build progress, maintain documentation and provide regular reporting on activation and migration activities. * Create and maintain activation and migration runbooks, detailing implementation, validation, and backout procedures with all supporting partners. * Coordinate and facilitate go/no-go checkpoints with key decisions makers prior to each activation and migration phase. * Establish and facilitate the activation and migration command center by assembling a cross-functional team, ensuring clear roles and responsibilities, and fostering open communication and shared problem-solving. * Develop incident response plans and playbooks for activation and migration; outlining procedures for identifying, responding to, and recovering from incidents alongside our livesite management partners. * Create and maintain regular reporting on activation and migration statuses leveraging various Deposit 2.0 monitoring, log management, and observability tools to ensure visibility and error tracking for activation and migration performance. * Conduct post-migration reviews, analyze data, and integrate learnings to continuously improve processes and product development. Required qualifications, skills and capabilities * 5+ years of proven project management and/or release management experience * Demonstrated ability to execute operational management and change readiness activities * Strong understanding of delivery and a proven track record of implementing continuous improvement processes * Experience in product or platform-wide release management, in addition to deployment processes and strategies * Bachelor of Science or Bachelor of Arts degree or equivalent experience * Experience in managing complex projects or releases, including planning, execution, and monitoring. * Familiarity with project or release management software, such as; MS Project, Asana, Monday or Cutover. * Ability to coordinate multiple cross-functional teams, stakeholders and manage resources effectively. Preferred qualifications, skills and capabilities * Proficient knowledge of the product development life cycle, design, and data analytics. * Strong understanding of data migration processes and methodologies, preferably with proven conversion experience. * Project management and/or release management experience preferably in consumer banking, payments, or fintech products * Proficiency in relevant technologies and tools, such as cloud platforms, databases, and data integration tools.

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring a Senior Delivery Manager to help grow our company and ensure our mission is achieved! This role is work from home position and can be performed remotely anywhere in the continental US or in our corporate office in Utah. Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: Prog Tech is the driving force behind our company's technological evolution. We are passionate problem solvers and technical experts, working together to deliver impactful solutions. We pride ourselves on craftsmanship, continuous improvement, and collaboration. Our culture encourages experimentation, learning from failures, and delivering meaningful outcomes. We are seeking a Delivery Manager to drive the successful execution of technology initiatives across multiple software development teams within our organization. This role is responsible for coordinating project execution, tracking progress, managing dependencies, and ensuring the efficient delivery of software solutions. The Delivery Manager will work closely with Product, Engineering, Enterprise Technology, and Business stakeholders to support teams in structured planning, execution, and continuous improvement. While we do not operate in a traditional Agile-only environment, we leverage two-week sprint cycles and a Scrum team structure. The ideal candidate will be able to facilitate key team ceremonies while ensuring overall delivery excellence. YOUR KEY RESPONSIBILITIES: Delivery Management Oversee end-to-end delivery of technology initiatives, ensuring successful execution across multiple teams. Work with Product Managers and Engineering Leaders to define roadmaps, set expectations, and track progress. Create and maintain delivery plans, capturing dependencies, risks, and blockers. Support teams in managing work within Jira and other project tracking tools. Facilitation of Key Team Ceremonies Daily Stand-ups - Ensure visibility into work-in-progress and unblock teams as needed. Sprint Planning - Help teams scope and prioritize upcoming work for the next sprint. Backlog Refinement - Collaborate with Product Managers and Engineering to ensure work is well-defined and estimated. Sprint Retrospectives - Guide teams in reviewing and improving delivery processes over time. Process Optimization & Continuous Improvement Ensure that teams follow structured planning, execution, and tracking processes, adjusting approaches as needed. Leverage a mix of iterative (Agile) and structured (Waterfall) methodologies, tailoring processes to fit project complexity. Help teams break down work into manageable increments and track deliverables against business objectives. Identify and drive opportunities for efficiency improvements across teams and functions. Stakeholder Communication & Reporting Provide weekly status updates to leadership on key initiatives, highlighting progress, risks, and mitigation plans. Act as the point of contact between technical teams and business stakeholders, ensuring alignment and expectation-setting. Manage cross-team dependencies and proactively remove blockers that could impact delivery timelines. Performance & Metrics Tracking Track and report on key performance indicators (KPIs) to measure delivery success, including: Completion vs Commitment % (Target: ≥80%) Cycle Time Average (Target: Sprint Backlog Horizon (Target: ≥3 sprints of ready work) On-Time Vulnerability Remediation (Target: 100%) Use data and insights to identify trends, gaps, and areas for improvement. QUALIFICATIONS: 3+ years of experience in project delivery, program management, or related roles in a technology-driven organization. Experience working with both cloud and on-prem infrastructure management teams. Experience managing multiple teams and cross-functional projects using a mix of Agile, iterative, and structured delivery approaches. Strong ability to facilitate key team ceremonies, track dependencies, and mitigate risks in complex technology initiatives. Hands-on experience with Jira, Confluence, or other project management tools. Excellent stakeholder management, problem-solving, and communication skills. Preferred: PMP, PMI-ACP, or Certified Scrum Master (CSM) certification, but not required. WHY JOIN US? Work on high-impact technology initiatives in a growing fintech organization. Opportunities for career growth within a publicly traded company. Flexible work options, including remote/hybrid work. Influence key projects and drive meaningful change. WE OFFER: Competitive Compensation Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave Company Matched 401k Paid Time Off + Paid Holidays + Paid Volunteer Hours Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) Employee Stock Purchase Program Tuition Reimbursement Charitable Gift Matching Job required equipment and services Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

As part of the Annual Giving team within the National Park Foundation Philanthropy department, the Digital Giving team is responsible for helping to raise $31+ million in unrestricted revenue annually. Reporting to the Associate Director of Digital Giving, the Manager of Sustainer Engagement and Retention is a new opportunity to grow NPF's recurring gift program. The Manager is responsible for developing and managing strategies to increase sustainer retention and grow the organization's sustainer giving program. This position will play a crucial role in deepening relationships with individual donors by cultivating ongoing support through monthly, quarterly, annual, and other recurring giving mechanisms. The Manager will work cross-functionally with the Annual Giving team and Donor Engagement teams to create and execute campaigns that acquire, engage, retain, and upgrade recurring gift donors. The ideal candidate will be data-driven, able to collaborate across teams, donor-centric, and focused on developing tailored communication streams for sustainer cohorts, ensuring a growing, stable, and sustainable revenue stream to support the organization's mission. Essential Functions/Duties/Tasks : Lead the sustainer giving strategy, and in partnership with the Annual Giving team, ensure the implementation and optimization of the sustainer giving program to enhance donor retention, grow and retain recurring donors, and manage a growing revenue stream. Assist in developing and implementing innovative strategies to acquire new sustainers through multi-channel Annual Giving campaigns, including digital ads, email, SMS, direct mail, canvassing, and telemarketing outreach. Collaborate with the Annual Giving team to identify opportunities for growth. Track and ensure progress against program goals and KPIs as set forth by the Associate Director, Digital, Senior Director, Annual Fund and Director, Champions Society. Create and manage personalized donor journeys for sustaining donors, ensuring consistent and meaningful communication to foster loyalty and long-term revenue and engagement. Develop and manage retention strategies, including stewardship touchpoints, upgrades, lapsed donor reactivation, and milestone acknowledgments. Partner with the Donor Engagement team to strategize and develop a donor recognition program tailored specifically for recurring donors, ensuring they feel valued and connected to the organization's mission. In coordination with the digital and offline teams, develop engaging content and help launch sustainer giving acquisition, upgrade and recapture appeals, crafting messaging that highlights the ongoing impact of donors' contributions. Manage development or usage of premium giveaways in acquisition strategies, including design, purchasing, and coordinating fulfilment with Annual Giving team. Optimize campaigns using data insights and A/B testing to improve conversion rates, upgrade rates, recapture rate, and donor retention. Analyze donor data to monitor trends in donor retention, engagement, and lifetime value, making data-driven decisions to improve sustained giving outcomes. Prepare regular reports on program performance, including retention rates, churn rates, failed payments, recaptures, and revenue generated from sustained giving. Collaborate with data and operations teams to ensure accurate donor records and reporting, and recommend adjustments based on insights. Work with Constituent Services to ensure a seamless donor experience, including prompt acknowledgment, resolution of donor inquiries, and rescue strategies. Support the overall fundraising team by providing insights on sustained giving trends and best practices to help inform broader development strategies. Identify new opportunities for donor acquisition and retention through emerging platforms, tools and trends in the nonprofit sector. Test new messaging, gift structures, and donor journeys to increase conversion and upgrade rates for sustained donors. Ensure compliance with all relevant federal, state, and local regulations in all aspects of the sustainer donor program. Other duties as assigned. Required knowledge, skills, and abilities : Hands-on experience with monthly giving or subscription programs preferred. Project management experience in mid- to large-sized fundraising programs. Minimum 4 years of experience in fundraising, direct marketing, digital marketing, or donor relations, with at least 2 years focused on annual, sustained giving, or donor retention. Bachelor's degree in marketing, communications, nonprofit management, or a related field. Exceptional communication skills, both written and verbal. Ability to draft, proofread, and edit well-written emails, donation pages, and other communications for donors. Will need keen attention to detail and timelines. Exceptional organizational skills, including the ability to work successfully in a fast-paced environment. Ability to work effectively and adaptively in a highly collaborative, interdependent team environment. The most successful candidate will have: Proven success in managing donor programs, including acquiring, retaining, and upgrading recurring donors. Strong data and analytical skills, using insights to improve fundraising campaigns. Experience with donor management systems (e.g., Blackbaud Luminate Online, Salesforce, Engaging Networks) to track and optimize giving programs. Ability to create engaging donor experiences that build long-term commitment and support. Demonstrated success in growing sustained giving programs and improving retention rates. Strong understanding of direct response fundraising, donor lifecycle management, and multichannel marketing. Experience analyzing donor data and implementing data-driven strategies to optimize. Excellent written and verbal communication skills, ability to craft compelling donor messages. Familiarity with national parks, or education, civic, or museum sectors a plus. Deep understanding of the motivations and expectations of sustained donors, with a focus on delivering personalized, impactful experiences. Adept at cultivating strong relationships with individual donors, teams, and partners. Strong organizational and time-management skills. Innovative and resourceful, and able to develop new ideas to engage and retain donors. Location: Applicants residing in the DC Metro Area (DC, MD, VA) are eligible for a hybrid work schedule. A remote work schedule may be considered for this position in the following states: AL, AZ, CA, CO, FL, IL, MA, MN, NC, NH, NM, NJ, NY, OH, PA, SC, TN, TX, WA, WI To Apply: For consideration, please include a resume and cover letter in your application. Salary Range: The salary range for this position is $85,000 - $90,000, commensurate with experience. Benefits: NPF offers a highly competitive benefits package including medical, dental, vision, 403(b) savings plan, professional development and tuition assistance, primary caregiver leave, and generous paid time-off.

JobID: 210685992 JobSchedule: Full time JobShift: Day : Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. As a Product Delivery Manager, you will lead a team at the forefront of innovation, driving efficiencies and successful implementations. This role offers the opportunity to influence how products are delivered, collaborate with diverse stakeholders, and make a meaningful impact on our customers and the firm. Join us to accelerate your career growth and be part of a dynamic, forward-thinking environment. As a Product Delivery Manager in Legal & Regulatory Controls Operations Product, you will enhance and optimize the way products are delivered to customers. You will create solutions and efficiencies that enable successful implementations in an expedient and organized way. Working closely with stakeholders, you will manage dependencies, drive change management, and ensure adherence to regulatory requirements. Your leadership will help shape the team culture and deliver impactful results. You will be empowered to innovate and drive continuous improvement across product delivery processes. Job Responsibilities * Lead end-to-end product delivery processes, including intake, dependency management, release management, and product operationalization * Drive delivery feasibility decision-making and product performance reporting, escalating opportunities for efficiency improvements * Oversee change management activities across functional partners, ensuring compliance with risk, controls, and regulatory requirements * Manage timelines, dependencies, and blockers, ensuring adequate resourcing and effective stakeholder engagement * Collaborate with technology, business, and compliance teams to deliver successful product implementations * Monitor and report on program-level metrics, KPIs, and delivery outcomes * Drive continuous improvement initiatives and implement best practices in product delivery * Support large-scale technology transformation and AI-related programs, including risk identification and mitigation * Influence senior leaders and drive consensus through effective communication and presentation * Ensure transparency and accountability in program management and reporting * Manage vendor relationships and resource allocation for technology programs Required Qualifications, Capabilities, and Skills * 5+ years of experience or equivalent expertise in product delivery or a relevant domain area * Demonstrated ability to execute operational management and change readiness activities * Strong understanding of delivery and a proven track record of implementing continuous improvement processes * Experience in product or platform-wide release management, deployment processes, and strategies * Proven experience in program management, overseeing complex, cross-functional initiatives from inception to completion * Ability to manage multiple workstreams, prioritize competing demands, and deliver results in a fast-paced environment * Strong stakeholder management skills, collaborating across technology, business, and compliance teams * Experience driving large-scale technology transformation or AI-related programs, including risk identification and mitigation * Ability to develop and track program-level metrics, KPIs, and reporting * Excellent communication and presentation skills, with the ability to influence senior leaders and drive consensus * Experience in managing program governance and continuous improvement initiatives Preferred Qualifications, Capabilities, and Skills * Proficient knowledge of the product development life cycle, design, and data analytics * Experience managing AI/ML or advanced technology programs, including agentic or autonomous systems * Advanced knowledge of program management methodologies (Agile, Scrum, Waterfall, or hybrid approaches) * Experience with budget management, resource allocation, and vendor management for large-scale technology programs * Ability to identify and implement best practices for program governance, change management, and continuous improvement in emerging technology domains * Certification in program or project management (PMP, PgMP, Agile Certified Practitioner) is a plus * Experience in leading teams in dynamic, innovative environments

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. As a Product Delivery Manager, you will lead a team at the forefront of innovation, driving efficiencies and successful implementations. This role offers the opportunity to influence how products are delivered, collaborate with diverse stakeholders, and make a meaningful impact on our customers and the firm. Join us to accelerate your career growth and be part of a dynamic, forward-thinking environment. As a Product Delivery Manager in Legal & Regulatory Controls Operations Product, you will enhance and optimize the way products are delivered to customers. You will create solutions and efficiencies that enable successful implementations in an expedient and organized way. Working closely with stakeholders, you will manage dependencies, drive change management, and ensure adherence to regulatory requirements. Your leadership will help shape the team culture and deliver impactful results. You will be empowered to innovate and drive continuous improvement across product delivery processes. Job Responsibilities Lead end-to-end product delivery processes, including intake, dependency management, release management, and product operationalization Drive delivery feasibility decision-making and product performance reporting, escalating opportunities for efficiency improvements Oversee change management activities across functional partners, ensuring compliance with risk, controls, and regulatory requirements Manage timelines, dependencies, and blockers, ensuring adequate resourcing and effective stakeholder engagement Collaborate with technology, business, and compliance teams to deliver successful product implementations Monitor and report on program-level metrics, KPIs, and delivery outcomes Drive continuous improvement initiatives and implement best practices in product delivery Support large-scale technology transformation and AI-related programs, including risk identification and mitigation Influence senior leaders and drive consensus through effective communication and presentation Ensure transparency and accountability in program management and reporting Manage vendor relationships and resource allocation for technology programs Required Qualifications, Capabilities, and Skills 5+ years of experience or equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, deployment processes, and strategies Proven experience in program management, overseeing complex, cross-functional initiatives from inception to completion Ability to manage multiple workstreams, prioritize competing demands, and deliver results in a fast-paced environment Strong stakeholder management skills, collaborating across technology, business, and compliance teams Experience driving large-scale technology transformation or AI-related programs, including risk identification and mitigation Ability to develop and track program-level metrics, KPIs, and reporting Excellent communication and presentation skills, with the ability to influence senior leaders and drive consensus Experience in managing program governance and continuous improvement initiatives Preferred Qualifications, Capabilities, and Skills Proficient knowledge of the product development life cycle, design, and data analytics Experience managing AI/ML or advanced technology programs, including agentic or autonomous systems Advanced knowledge of program management methodologies (Agile, Scrum, Waterfall, or hybrid approaches) Experience with budget management, resource allocation, and vendor management for large-scale technology programs Ability to identify and implement best practices for program governance, change management, and continuous improvement in emerging technology domains Certification in program or project management (PMP, PgMP, Agile Certified Practitioner) is a plus Experience in leading teams in dynamic, innovative environments

Infra Service Delivery Manager Service Delivery & Operations: * Own end-to-end service delivery for assigned infrastructure projects. * Ensure SLAs, KPIs, and contractual obligations are met or exceeded. * Monitor and manage service performance, incident resolution, and change management. * Drive operational excellence through continuous improvement initiatives. Client & Stakeholder Management: * Act as the primary point of contact for client stakeholders. * Conduct regular service reviews, governance meetings, and performance reporting. * Build strong relationships with clients to understand business needs and align services accordingly. Communication & Collaboration: * Maintain clear and consistent communication with internal teams, clients, and leadership. * Prepare and present dashboards, reports, and executive summaries. * Facilitate cross-functional collaboration between technical, support, and business teams. * Promote transparency and proactive communication culture Team Leadership & Coordination: * Lead cross-functional teams including technical leads, support engineers, and project managers. * Mentor and guide team members to ensure high performance and engagement. * Coordinate with offshore/onshore teams for seamless service delivery. Risk & Compliance: * Ensure compliance with BFSI regulatory standards and internal policies. * Identify and mitigate risks related to service delivery and infrastructure operations. * Support audits and ensure documentation is up to date. Resource & Contract management: * Track and report on financial performance of service delivery. * Support contract renewals, scope changes, and service expansions. * Plan, allocate, and manage resources across multiple projects and service lines. * Monitor resource utilization and optimize staffing to meet delivery goals. * Identify skill gaps and coordinate training or hiring needs. Salary Range- $90,000-$110,000 a year #LI-SP3 #LI-VX1

The Senior Enterprise Project Manager provides project leadership, management and oversight for assigned projects within Northwest Bank that are typically large-scale strategic initiatives, requiring coordination of resources from multiple Northwest's business lines, technology resources, and third parties. This role ensures successful delivery of multiple projects across departments, managing scope, timelines, budgets, and stakeholder expectations. The expectations for a senior project management professional include strong adherence to project management methodologies and best practices and providing support to other project managers, as needed. Essential Functions * Support enterprise initiatives through project management best practices, operational due diligence and creation of a holistic project plan for integration, documentation and critical milestones * Establish a work plan for project activities, iterations or phases, and coordinate assignment of project personnel in a holistic project schedule * Manage / drive the project schedule(s) progress to ensure timely delivery of projects * Manage / drive the project management plan to include tracking risks, issues, action items, decisions, dependencies and change management items * Provide strong project leadership that identifies risks/issues early and provides recommendations. Escalate early, communicate often * Communicate effectively * Ensure adherence to project governance and documentation standards * Schedule and organize project team meetings, stakeholder engagement and executive sponsor alignment * Ensure timely follow up and team engagement * Prepare necessary presentation materials for meetings * Provide detailed analysis and reports, when requested * Coordinate departmental involvement, updating, and testing * Act as liaison for project related requirements * Use project management tools to facilitate team alignment, tracking and monitoring * Work cross-functionally to solve problems and implement changes Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree in finance, business administration, computer science or related degree Work Experience 6 - 8 years Project Management, software implementation, or related experience 3 - 5 years Experience managing projects with Information Technology integrations, migrations and/or conversions Additional Knowledge, Skills and Abilities Outstanding organizational, communication and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment Deep knowledge of principles, practices and theories in project management discipline Excellent interpersonal and communication skills Ability to interpret department needs and requirements Licenses and Certifications PMP Project Management Professional certification Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Senior Enterprise Project Manager provides project leadership, management and oversight for assigned projects within Northwest Bank that are typically large-scale strategic initiatives, requiring coordination of resources from multiple Northwest's business lines, technology resources, and third parties. This role ensures successful delivery of multiple projects across departments, managing scope, timelines, budgets, and stakeholder expectations. The expectations for a senior project management professional include strong adherence to project management methodologies and best practices and providing support to other project managers, as needed. Essential Functions • Support enterprise initiatives through project management best practices, operational due diligence and creation of a holistic project plan for integration, documentation and critical milestones • Establish a work plan for project activities, iterations or phases, and coordinate assignment of project personnel in a holistic project schedule • Manage / drive the project schedule(s) progress to ensure timely delivery of projects • Manage / drive the project management plan to include tracking risks, issues, action items, decisions, dependencies and change management items • Provide strong project leadership that identifies risks/issues early and provides recommendations. Escalate early, communicate often • Communicate effectively • Ensure adherence to project governance and documentation standards • Schedule and organize project team meetings, stakeholder engagement and executive sponsor alignment • Ensure timely follow up and team engagement • Prepare necessary presentation materials for meetings • Provide detailed analysis and reports, when requested • Coordinate departmental involvement, updating, and testing • Act as liaison for project related requirements • Use project management tools to facilitate team alignment, tracking and monitoring • Work cross-functionally to solve problems and implement changes Additional Essential Functions • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree in finance, business administration, computer science or related degree Work Experience 6 - 8 years Project Management, software implementation, or related experience 3 - 5 years Experience managing projects with Information Technology integrations, migrations and/or conversions Additional Knowledge, Skills and Abilities Outstanding organizational, communication and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment Deep knowledge of principles, practices and theories in project management discipline Excellent interpersonal and communication skills Ability to interpret department needs and requirements Licenses and Certifications PMP Project Management Professional certification Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Manager, Enterprise Project Analysis is a strategic leadership role within the Enterprise Project Management Office (PMO), responsible for guiding and evolving the enterprise-wide requirements elicitation and analysis function. This role ensures the consistency, quality, and strategic alignment of business, stakeholder, regulatory, and technical requirements across all domains of the organization. As the leader of the Enterprise Project Analyst I and II team, the Manager sets and enforces standards for requirements documentation and analytical deliverables that support informed decision-making and project success. The Manager plays a critical role in translating complex business needs into actionable insights, enabling cross-functional teams to deliver solutions that meet organizational goals, compliance obligations, and stakeholder expectations. This role serves as a strategic partner to PMO leadership and collaborates closely with key business units including IT, Compliance, Legal, and executive stakeholders. The Manager fosters a culture of analytical excellence, continuous improvement, and enterprise alignment, ensuring that requirements practices are scalable, auditable, and responsive to evolving business priorities. 1) Leadership & Team Development: Lead, coach, and manage various levels of Enterprise Project Analyst staff. Conduct performance reviews, facilitate skill development planning, and lead team-building initiatives. Foster a culture of high performance by setting clear goals, providing continuous feedback, and empowering team members to take ownership of their work. Champion professional growth and role clarity to support career progression and retention. (30%) 2) Enterprise Requirements Management Oversight: Own the day-to-day leadership of the end-to-end enterprise requirements elicitation and analysis process. Audit and approve requirements deliverables across projects to ensure quality, traceability, and compliance with regulatory and organizational standards. Oversee the production of high-quality business, compliance, regulatory, technical, and stakeholder requirements artifacts that support strategic decision-making. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (25%) 3) Stakeholder Engagement & Facilitation Leadership: Design and lead stakeholder engagement strategies to support effective requirements elicitation and validation. Facilitate workshops, interviews, and working sessions to ensure stakeholder needs are accurately captured and reflected in project deliverables. Build strong relationships across business units to promote collaboration and shared ownership. (15%) 4) Strategic Alignment Leadership: Partner with PMO leadership, executives, and cross-functional teams to ensure requirements and analysis deliverables align with enterprise strategic objectives, member-centric outcomes, and compliance obligations. Act as a strategic advisor in translating business needs into actionable project requirements. (15%) 5) Reporting and Insight Leadership: Provide portfolio-level reporting and insights to executives and senior leaders using tools such as Planview, Jira, Power BI, and ServiceNow. Leverage data to identify trends, risks, and opportunities, and support strategic planning and prioritization across the enterprise. (10%) 6) Agile and Hybrid Leadership Integration: Promote by leadership Agile-aligned project practices where appropriate and ensure Enterprise Project Analysts are equipped to support both Agile and Waterfall project methodologies. Advocate for flexible, scalable approaches to requirements management that align with project delivery models and stakeholder needs. (5%) Required Skills 1) Bachelor's degree in Business Administration, Project Management, Information Systems, or a related field or relevant demonstrated industry certifications and experience are required. Advanced degrees are a plus. 2) Minimum of 7 years of progressive experience in enterprise analysis, business analysis, or project management, including at least 2 years in a leadership or supervisory role within a PMO or similar environment. 3) A Project Management Professional (PMP) or PMI Professional in Business Analysis (PMI-PBA) certification is strongly preferred; a Certified Business Analysis Professional (CBAP) or equivalent certification is considered a plus. A plan to obtain certification if selected is required. 4) Demonstrate expertise in PMI's PMBOK Guide and Requirements Management Practice Guide, with familiarity in IIBA's BABOK Guide and Agile frameworks. 5) Experience supporting both Agile and Waterfall project delivery models is required, with the ability to adapt requirements practices to fit the methodology. 6) Proficiency in enterprise project and requirements management tools such as Planview, Jira, Confluence, ServiceNow, and Power BI is expected, along with strong skills in Microsoft Office Suite and process mapping tools like Visio or Lucidchart. 7) The Manager must have a proven ability to lead and develop high-performing teams, with exceptional communication, facilitation, and stakeholder engagement skills. 8) Strong analytical and strategic thinking skills are required, with the ability to translate complex business needs into actionable requirements and align project deliverables with enterprise strategy, compliance obligations, and member-centric outcomes. 9) The Manager should demonstrate experience partnering with Change Management teams to support organizational readiness, stakeholder adoption, and communication strategies that align with project requirements and enterprise transformation goals. 10) Experience applying user experience (UX) principles to requirements development and stakeholder engagement is preferred, with the ability to advocate for intuitive, member-centric solutions that enhance usability and satisfaction.

The Senior Enterprise Project Manager provides project leadership, management and oversight for assigned projects within Northwest Bank that are typically large-scale strategic initiatives, requiring coordination of resources from multiple Northwest's business lines, technology resources, and third parties. This role ensures successful delivery of multiple projects across departments, managing scope, timelines, budgets, and stakeholder expectations. The expectations for a senior project management professional include strong adherence to project management methodologies and best practices and providing support to other project managers, as needed. Essential Functions * Support enterprise initiatives through project management best practices, operational due diligence and creation of a holistic project plan for integration, documentation and critical milestones * Establish a work plan for project activities, iterations or phases, and coordinate assignment of project personnel in a holistic project schedule * Manage / drive the project schedule(s) progress to ensure timely delivery of projects * Manage / drive the project management plan to include tracking risks, issues, action items, decisions, dependencies and change management items * Provide strong project leadership that identifies risks/issues early and provides recommendations. Escalate early, communicate often * Communicate effectively * Ensure adherence to project governance and documentation standards * Schedule and organize project team meetings, stakeholder engagement and executive sponsor alignment * Ensure timely follow up and team engagement * Prepare necessary presentation materials for meetings * Provide detailed analysis and reports, when requested * Coordinate departmental involvement, updating, and testing * Act as liaison for project related requirements * Use project management tools to facilitate team alignment, tracking and monitoring * Work cross-functionally to solve problems and implement changes Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree in finance, business administration, computer science or related degree Work Experience 6 - 8 years Project Management, software implementation, or related experience 3 - 5 years Experience managing projects with Information Technology integrations, migrations and/or conversions Additional Knowledge, Skills and Abilities Outstanding organizational, communication and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment Deep knowledge of principles, practices and theories in project management discipline Excellent interpersonal and communication skills Ability to interpret department needs and requirements Licenses and Certifications PMP Project Management Professional certification Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.