Jackmont Hospitality jobs in Atlanta, GA

Job Description TGIFRIDAYS // Store #1935 Role Purpose To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience. Key Responsibilities & Accountabilities Responsible for ensuring all trash is disposed of accordingly Cleaning and sanitizing kitchen and cooking equipment Dusting and cleaning windows, counters, tables, and woodwork Maintains cleanliness of restroom, perimeter of building and parking lot Work with a team and individually to complete cleaning tasks in an efficient and timely manner Follow proper food/health safety precautions and processes Perform duties as directed by management Stock the restaurant Put the deliveries away. Qualification Requirements Previous experience cleaning restaurants and equipment a plus Must be able to work with team members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator

Key Metrics • All Level 1 accountabilities • Customer Service • Process adherence • Mean time to resolution • Productivity Primary Accountabilities • Serve as an escalation point for issues that can't be resolved by Tier 1. • Investigate system problems and provide solutions. • Executive support to VIP staff. • Facilitate engagement of correct resources to address issues impacting multiple users. • Perform miscellaneous daily or weekly tasks as appointed by the management team. • Receive and maintain proper training. • Create documentation and maintain a knowledge base. • Assist with training Tier I analysts. • Participate in projects, tasks, and responsibilities including emergencies and routine after-hours on-call rotation. • Provide support in person and remotely, including software, hardware, printers, peripherals, CCTV/DVR, and wired/ wireless network troubleshooting, All point-of-sale equipment. • Configure and troubleshoot applications and equipment such as O365, Active Directory, DNS, Management Workstation (MWS), Registers, Printers, Cash Drawers, Site Controllers, Credit Card Terminals, and Remote Desktop Services. • Maintain security technologies. • Identify, analyze, and provide preventative solutions for problematic trends. • Provide creative solutions for difficult, complex, ongoing problems. • Acts as liaison between management and other help desk techs regarding the overall performance of the help desk. • Oversee the daily performance of computer systems in the corporate office and restaurants. • Install or remove software, hardware, and peripheral equipment • Maintain records of daily data communications transactions, problems and remedial actions taken, or installations activities. • Test, install, and perform repairs to software, hardware, or peripheral equipment following design and installation specifications. • Approve shipment of replacement hardware and/or peripheral equipment to the restaurants. • Team with Vendors as needed Core Competencies • Team Player - Develops a positive, respectful, productive, and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity • Talent Coach - Continuously develops the competencies of both self and others; identifies needs for top talent while managing root cause for underperforming employees • Customer Focus - Delivers legendary service that meets and exceeds all customers' expectations and leverages the voice of the customer to consistently improve • Results Driven - Consistently meets and exceeds goals, exhibits professional courage and innovation to drive the business forward • Business Acumen - Creates and communicates a persuasive vision, and competitive winning strategies, and ensures store and individual goals are aligned with company goals Skills and Knowledge • Strong organization and planning skills • Strong analytical and problem-solving skills • Proficiency in Microsoft Office Suite including Excel, Word, and PowerPoint • Ability to communicate clearly and concisely, both orally and in writing • Ability to work with various computer programs and systems • Ability to build relationships at all levels • Ability to handle confidential and sensitive information • Ability to deal with ambiguity and manage to change priorities • Ability to calculate figures, and amounts, and apply concepts from basic algebra Qualifications • Associate Degree in Computer science, Information Systems, Engineering, or related discipline. • 6 years in end-user support with increasing responsibilities and scope. • 3 years experience in firewall management (Sonic Wall and/or Fortinet preferred • 6 years of experience using and troubleshooting end-user systems, hardware & software. (Windows 10, Microsoft Office 365, Printers, laptops/desktops, Point of Sales Systems, Security) • Experience working with Windows servers, including Active Directory. • Par/NCR POS support a strong plush. • Restaurant or retail experience preferred

The Food Runner assists servers in delivering food to the proper table at the right time, clearing dirty plates and silverware, responding to other guest needs, and any other tasks that contribute to the smooth flow of the shift. Responsibilities Check food for accuracy, presentation and temperature prior to removing it from the window Communicate with all parts of the kitchen so food ticket is executed correctly Deliver food to tables promptly Answer questions about the food if ask guest asks Pre-bus soiled plates from guest tables Tidy work stations and expo area Understand restaurant layout in order for food to be delivered correctly Working Conditions Stand for the entirety of scheduled shift Walk/move around the restaurant for the majority of scheduled shift Be able to lift up to 20 lbs. Be able to hold warm plates in order to deliver food to guests in a timely fashion Skills Strong verbal skills Strong knowledge of menu items Ability to move quickly to ensure food is delivered promptly and that food in the window doesn't sit for longer than expected Education/Experience High School Diploma or equivalent is preferred 1-2 years of experience in food service/hospitality field High volume restaurant experience is a plus

CHARLEYS PHILLY STEAK // Store 5102 Hartsfield-Jackson Atlanta International Airport 6000 N Terminal Parkway Concourse C-F7 Atlanta, GA 30320 UTLITY CREW Role Purpose To ensure that Charley's Philly Steak restaurants are clean and presentable to provide a quality guest experience. Key Responsibilities & Accountabilities Responsible for ensuring all trash is disposed of accordingly Cleaning and sanitizing kitchen and cooking equipment Dusting and cleaning windows, counters, tables, and woodwork Maintains cleanliness of restroom, perimeter of building and parking lot Work with a team and individually to complete cleaning tasks in an efficient and timely manner Follow proper food/health safety precautions and processes Perform duties as directed by management Qualification Requirements Previous experience cleaning restaurants and equipment a plus Must be able to work with team members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator Must be able to pass the 10 year federal background check (TSA)

TGI Friday's # 2472 ATL Airport Concourse T - F8 Atlanta, GA 30320 ************ Role Purpose To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience. Key Responsibilities & Accountabilities Responsible for ensuring all trash is disposed of accordingly Cleaning and sanitizing kitchen and cooking equipment Dusting and cleaning windows, counters, tables, and woodwork Maintains cleanliness of restroom, perimeter of building and parking lot Work with a team and individually to complete cleaning tasks in an efficient and timely manner Follow proper food/health safety precautions and processes Perform duties as directed by management Qualification Requirements Previous experience cleaning restaurants and equipment a plus Must be able to work with team members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator

The General Manager is responsible for managing the daily operations of the restaurant, including the selection, development and performance management of employees. In addition, he/she oversees the inventory and ordering of food and supplies, optimization of profits and ensures that guests are satisfied with their dining experience. The General Manager controls all areas of the restaurant and makes final decisions on matters of importance. The General Manager reports to the Regional Director. Responsibilities: Commit to passionately, intensely, uncompromisingly humble hospitality and high-quality guest experience Oversee and manage all areas of the restaurant and make final decisions on matters of importance to the guest experience Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness Maintain an accurate and up-to-date plan of restaurant staffing needs Prepare schedules and ensure that the restaurant is staffed for all shifts Able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to problems Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs Maintain the restaurant image, including restaurant cleanliness, proper uniforms, appearance and atmospheric standards Keeps Regional Director promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary Ensure a safe working and guest environment to reduce the risk of injury and accidents Maintains a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate Complete accident reports promptly in the event that a guest or employee is injured Run successfully high-volume stores Estimate food and beverage costs by working with the corporate office staff for efficient provisioning and purchasing of supplies Help to create the systems, structure, and tools to support growth Has an entrepreneurial spirit-bring ideas and a point of view to the table, not just an ability to execute what are told to do Possess leadership skills- an ability to teach, coach and develop a large team, understanding that their success is your success. Interview hourly employees: direct hiring, supervision, development and termination of employees Ensure positive guest service in all areas Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests Share our love of great food and drinks Skills: Mindful to guest needs, strong sense of urgency that can respond quickly Eager to learn and grow with an expanding concept Self-disciplined, proactive, leadership ability and outgoing Ability to handle interruptions and distractions without losing focus on details Exceptional organizational and time management skills Effective communicator one-on-one or in front of large groups Knowledge of computers (MS Word, Excel Working Conditions Hours may vary if manager must fill in for his/her colleagues or if emergencies arise Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion Work with hot, cold, and hazardous equipment Operate phones, computers, copiers, and other office equipment Education/Experience: 5 years of high volume restaurant experience preferred BA/BS degree in hotel/restaurant management is desirable Salary Description $90,000-$100,000/year

The busser is responsible for assisting wait staff and bartenders with upkeep of tables and service areas. When a party departs, a busser removes dirty dishes, sanitizes the table, cleans the seats and tidies up the surrounding floor/table area. Responsibilities Remove used/unnecessary plates while guests are still seated at the table Remove extra place settings at the table or provide any additional settings as needed Prepare tables for the next round of service by removing all plates and glasses Sanitize the table and surrounding area for its next turn Reset place settings: complete with silverware, water glasses, and bread plate, etc. Restock and assist with maintenance of expo/servers' stations, glass washing area, etc. Empty trash containers and dirty dish receptacles Assist with refilling ice for bar service station Skills Strong customer service skills and pleasant rapport with dining guests Solid communication skills Good sense of menu items Working Conditions Be able to walk, stand, bend, twist, move around for the entire duration of the scheduled shift Be able to lift or carry up to 15 lbs. Education/Experience High school diploma or equivalent is preferred Prior restaurant experience is a plus but not required

ROLE PURPOSE The Assistant Accounting Manager reports to the Controller and/or Sr. Accounting Manager and Chief Financial Officer. The successful candidate will be responsible for the maintenance of accurate accounting and financial records; managing general Accounting and Restaurant Accounting; preparing period end closing and financial reports; providing analytical accounting support in the completion of Bank Reconciliations, Accounts Receivables, and Corporate / Payroll Accounting. EDUCATION AND EXPERIENCE Bachelors in Accounting; CPA preferred Minimum of 5-7 years of accounting experience with 3 years in supervisory position Knowledge of hospitality industry a plus Must have intermediate Microsoft office skills Experience with Great Plains or comparable enterprise accounting software KEY RESPONSIBILITIES AND ACCOUNTABILITIES Supervise the Restaurant and General Accounting areas. Supervise and review the preparation of balance sheet reconciliations; address reconciling items with staff and follow up through completion. Coordinates and prepares for financial audits. Assist the Controller in the annual budget preparation, annual capital expenditures, and other budget activities as required. Completion of non-unit cash and bank account reconciliations monthly. Ensure that Accounts Receivable billings are completed in a timely manner each month. Review customer schedules/reports with management monthly. Cooperate with appropriate managers to keep accurate financial records for A/R. Ensure that Payroll entries are completed in a timely manner each month. Complete monthly reconciliation of Payroll to G/L. Perform month end close duties in a timely manner and consistent with the schedule of Close and Reporting. Assist as required with fiscal & calendar year end procedures. Assist in the preparation of the monthly budget to actual reports for all departments. Verify all expenditures against line items, and update Controller as needed or requested Ability to communicate effectively via in person, in writing, and by telephone, in a prompt, courteous and service-oriented manner. Handle additional responsibilities and projects as assigned. SKILLS AND COMPETENCIES Monitor and collect data to assess accuracy and integrity; analyze data; ensure compliance with applicable standards, rules, regulations and systems of internal control; interpret and evaluate results, prepare documentation; create financial reports and/or presentations. QUALIFICATION REQUIREMENTS Knowledge of computer operations and software, specifically relating to Microsoft products. Knowledge of general accounting policies and GAAP. Ability to quickly learn and operate general office equipment (copier, fax, calculator, computer). Strong customer service and business etiquette skills. Good communication and telephone skills. Good organizational/follow-up skills and ability to multi-task. Strong initiative with the ability to work independently or as part of a team. Must maintain a high degree of confidentiality at all times. Ability to establish priorities and meet deadlines effectively and efficiently. KEY ATTRIBUTES Must be able to meet deadlines, be highly organized, and able to delegate. Strong written and verbal communication skills are required. Demonstrate a proficient level of professional skill and/or knowledge in accounting and keep current with developments and trends. Ability to work on multiple projects while maintaining high attention to detail is a must.

Key Responsibilities & Accountabilities: Demonstrate a passion and commitment for exceptional service by measuring service standards daily and leading our team to be the best! Have excellent communication skills. Confident in teaching, developing, and guiding others. Ensure that our product quality is outstanding and that our recipes are followed. Able to execute the administrative functions supporting the day-to-day operations, such as: ordering, receiving, inventory, labor management, food safety, and cleanliness. Hire, train, coach and write schedules for all positions on the Team. Ensure company training programs are utilized by Team Members and Supervisors. Develop a thorough understanding of systems used for cost control. Qualification Requirements: Must be able to pass the federal TSA background check to work in the airport Must have Management experience working with union employees. Airport management experience preferred 4+ years' experience in a high quality, restaurant and/or retail food experience. 2+ years' experience in a management or supervisory position - restaurant or retail. Strong business acumen, with a deep understanding of leading in a retail environment. Computer literacy to operate our retail POS system, Word, and Excel. Excellent communication, multitasking, analytical, and organizational skills. Has appropriate state/county alcohol service certification.

TGI Friday's #2443 1881 Mount Zion Road Morrow, GA 30260 ************ DISHWASHER Role Purpose To provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment Key Responsibilities & Accountabilities Provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment. · Ensure dishes and cookware are sanitized and available as needed. Maintain daily cleanliness and maintenance of dish machine. Clean and sanitize service area and kitchen throughout shift. Complete assigned prep work and beautification duties. Trouble-shoot dishwasher machine malfunctions. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum Team Member morale, productivity, efficiency and effectiveness. At all times provides a favorable image of TGI Friday's to promote its aims and objectives and foster and enhance recognition and acceptance of all of its areas and endeavors. Qualifications Requirements Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities. Must also be able to perform duties that ensure Guest satisfaction. Must follow handling and sanitation procedures and use extreme caution with utensils, plateware, glassware and equipment to avoid breakage. Must be able to frequently lift and carry up to 70 lbs.

ROLE PURPOSE To effectively supervise and manage all kitchen operations; optimizing profits by controlling food costs, production, labor and increase sales through food quality, speed of service and accurately prepared food. KEY RESPONSIBILITES & ACCOUNTABILITIES Manages operations during scheduled shifts that include daily decision-making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness. Maintains an accurate and up-to-date manpower plan of staffing needs. Prepares schedules and ensures that areas of responsibility are staffed properly for all shifts. Staffs, trains and develops hourly Team Members through ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis. Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly Identifies operational opportunities to build sales and control costs; develop and implement plans to address opportunities Manages inventory efficiently, accurately, and in a cost-effective manner Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products. Coaches and develops talent Demonstrates responsibility for purchasing, receiving and storing food products, inspection of local suppliers, use of correct products and proper par levels to minimize food waste and optimize food cost. Fosters open communication with kitchen and FOH staff In the absence of the General Manager and as acting Manager on Duty, oversees the entire restaurant operation. QUALIFICATION REQUIREMENTS Must be able to pass the TSA federal background check to work in the airport College coursework with Bachelor's Degree preferred Minimum of 3 years of experience as a Restaurant Manager with extensive knowledge of restaurant operations preferred Prior experience in purchasing and production Previous kitchen experience required

TGI Friday's #2442 1695 Pleasant Hill Road Duluth, GA 30096 ************ SERVER Role Purpose Sets places at dining tables, takes orders, serves food and drinks, answers inquiries about menu and attends to wishes of Guests, as well as suggestively selling food and drinks. Key Responsibilities & Accountabilities Greets Guests, builds rapport, and ensures an enjoyable, quality dining experience Build rapport. Ask questions to identify the experience the Guests wants. Promptly and accurately takes food and beverage requests from Guests Ensures expedient service of food and beverages to the Guest, checks frequently to ensure everything is to the Guests' specifications Learn TGIF menu and beverages, expertly recommends and upsells on items ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger. Following all relevant brand standards for service Accurately rings all orders into the POS system Qualification Requirements Must be able to deliver plates and food and clear tables, which may require lifting up to 30 lbs. Must be able to hear well amongst loud background noise Must be dressed neatly and well groomed in company approved uniform at all times Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately Must be able to calmly respond to angry Guests and notify a Manager Must be able to read and write notes to hearing impaired Guests Must be able to read menus to sight-impaired Guests Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request

About the Role: The Buca Paisano Partner GM will play a pivotal role in ensuring the successful operation and management of our restaurant. This position is responsible for driving sales, enhancing customer satisfaction, and maintaining high standards of food quality and service. The Partner will collaborate closely with the management team to develop and implement strategic initiatives that align with our brand values. Additionally, this role involves overseeing staff training and development to foster a positive work environment and ensure exceptional service delivery. Ultimately, the Partner will be instrumental in creating a memorable dining experience that keeps our guests returning. Minimum Qualifications: Proven experience in restaurant management or a similar role. Strong understanding of food safety and sanitation regulations. Excellent leadership and interpersonal skills. Preferred Qualifications: Bachelor's degree in Hospitality Management or a related field. Experience with budget management and financial analysis. Familiarity with restaurant management software. Responsibilities: Oversee daily restaurant operations, ensuring compliance with health and safety regulations. Manage staff recruitment, training, and performance evaluations to build a strong team. Develop and implement marketing strategies to increase customer engagement and sales. Monitor inventory levels and manage supplier relationships to ensure quality and cost-effectiveness. Analyze financial reports and metrics to drive profitability and operational efficiency. Skills: The required skills for this role include strong leadership abilities, which are essential for guiding the team and fostering a collaborative environment. Excellent communication skills will be utilized daily to interact with staff and customers, ensuring that everyone has a positive experience. Financial acumen is crucial for analyzing reports and making informed decisions that impact the restaurant's profitability. Additionally, problem-solving skills will be employed to address any operational challenges that arise. Preferred skills, such as familiarity with management software, will enhance efficiency in scheduling, inventory management, and overall restaurant operations.

TGI Friday's #2443 1881 Mount Zion Road Morrow, GA 30260 ************ OB TITLE: Cook OPERATING GROUP: TGI Friday's USA FUNCTION: Operations REPORTS TO (TITLE): Kitchen Manager Role Purpose To prepare a wide variety of foods according to recipe requirements and to adhere to product sensitivities and plate presentation. To ensure that all prepared food meets TGI Friday's standard of excellence. Key Responsibilities & Accountabilities Ensures that all prepared food meets TGI Friday's standard of excellence, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines. Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product. Keeps entire kitchen clean; stocks and sets up rotation. Keeps prepared food continuously moving out of the kitchen. Communicates ticket times and potential problems with the service staff, kitchen staff and Managers. Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly every day. Requisitions products on a timely basis. Operates and maintains equipment properly. Cleans and sanitizes throughout the shift. Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all products. Obtains Manager signature on all products. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Prep Cooks perform various food preparation, cooking and cleaning tasks to ensure the kitchen remains efficient in creating and delivering dishes for patrons. Their duties and responsibilities include: Completing all tasks, in order, on the prep list from the Head Chef or other kitchen manager Labeling and stocking all ingredients on easily accessible shelves Washing, chopping and sorting ingredients like fruits, vegetables and meats Measuring quantities of seasonings and other cooking ingredients Parboiling food, reducing sauces and starting first steps in various dishes Cleaning dishes, washing cooking utensils and cookware, taking out the trash and sanitizing kitchen Adhering to all relevant nutrition and sanitary regulations and standards Keeping track of ingredient inventory and collaborating with other kitchen and management staff to order resupply Key Decisions Influences: Guest Experience Following and enforcement of standards of cleanliness and presentation Management of inventory Measures of Success Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores Food quality and cost Cleanliness and sanitation Qualification Requirements Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities. Must also be able to perform duties that ensure Guest satisfaction. Must produce items exactly according to recipe to ensure Guest satisfaction and control food costs. Must follow food handling and sanitation procedures to control food costs and ensure Guest and Team Member safety. Ensures positive Team Member morale. Must be able to read Guest orders Must be able to hear kitchen, window person and/or Manager requests in the midst of loud background noise Must be able to frequently lift and carry up to 70 lbs THE GUEST (Friendliness, Sociability): actively contributes to fun, friendly and engaging service Understands how their role impacts the guest Displays a caring attitude towards guests. Contributes to the guest experience through knowledge of job and products Demonstrates a service attitude by providing support to those who are directly serving the guest Consistently follows recipe directions to provide quality food that meets the guests' expectations Handles special requests in a responsive and positive way Utilizes customer feedback to provide a better guest experience COMMUNICATION (Sociability, Cooperation): keeps the lines of communication positive, open and productive Pays close attention to guests' and coworkers' special requests to ensure accuracy Responds positively to conflict situations and works to find appropriate solutions Keeps interaction positive and productive; avoids conveying negative messages Shares information with others to raise awareness of potential needs and concerns Listens carefully and attentively to others without interrupting Asks thoughtful questions to ensure proper understanding of the message being conveyed Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions PASSION & INITIATIVE (Drive & Energy, Dependatiblity): keeps it fun and keeps up with the pace Shows guests and team members that he/she genuinely enjoys the job Displays passion, energy and pride in doing the job right Exhibits ability to learn the craft and a desire to continue to develop and grow. Works with a strong sense of urgency and drive; pushes for quick, yet accurate results Focuses on the way he/she approaches a task, not just the task itself Takes independent action to improve existing systems and processes Enthusiastically promotes the TGI Friday's brand and menu items RELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity): Works hard and delivers quality results Arrives on time and ready to work dressed in proper uniform Attends all required shift meetings and is prepared to contribute Follows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality standards Minimizes wastes and costs (e.g., maintains proper rotation of inventory) Balances speed of production with accuracy and quality Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability): Knows that anything can and will happen and handles uncertainty in a calm, controlled manner Addresses daily challenges and obstacles with confidence and a positive attitude Handles multiple tasks without becoming visibly overwhelmed or flustered Easily adjusts to meet changing demands and new responsibilities Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift Maintains an even-tempered demeanor even in stressful situations Responds calmly to problems and controls emotional reactions Handles him/herself in a professional manner at all times TEAMWORK & COLLABORATION (Friendliness, Cooperation): Fuels an environment where everyone pitches in and gets along Recognizes the importance of working together to accomplish goals Actively promotes cooperation, respect, and acceptance of all team members Establishes positive and supportive working relationships with all team members to maintain a productive environment Takes on additional responsibilities to ensure proper coverage during rush periods Reaches out to team members when necessary to ensure timely completion of all tasks Takes advantage of opportunities to set an example for new or inexperienced team members

Key Metric Store Support Network support Software and Hardware troubleshooting Hardware imaging and staging Customer Service Productivity Time Resolution Primary Accountabilities • Provide first-level support in-person and remotely, including software, hardware, printers, peripherals, CCTV/DVR, wired/wireless network troubleshooting, and All Point of Sales equipment. • Configure and troubleshoot applications and equipment such as O365, Active Directory, DNS, Management Workstations (MWS), Registers, Printers, Cash Drawers, Site Controllers, Credit Card Terminals, Security Software, and Remote Desktop Services. • Log all calls into the ticketing system. • Monitor ticket queue and work tickets based on priorities. • Monitor logs, dashboards, and reports to identify potential issues. • Communicate with customers regularly regarding the progress of their incident or service request within established SLA guidelines. • Test and perform repairs to software, hardware, or peripheral equipment following design and installation specifications. • Request replacement hardware and peripheral equipment in existing restaurants, new restaurants, remodeled restaurants, or system upgrades • Oversee the daily performance of computer systems in the corporate office and restaurants. • Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues. • Receive and maintain proper training. • Assist with other responsibilities as directed by leadership Competencies Team Player - Develops a positive, respectful, productive, and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity. Talent Coach - Continuously develops the competencies of both self and others. Customer Focus - Delivers legendary service that meets and exceeds all customer expectations and leverages the voice of the customer to consistently improve. Result Driven - Consistently meets and exceeds goals and exhibits professional courage and innovations to drive the business forward. Anticipates and proactively addresses needs. Business Acumen - Creates and communicates a persuasive vision, competitive winning strategies, and ensures store and individual goals are Skills and Knowledge Strong organization and planning skills. Strong analytical and problem-solving skills Proficient in troubleshooting Microsoft Windows 7, 8, and 10 Ability to communicate clearly and concisely, both orally and in writing Experience with restaurant systems preferred, but not required. Experience with modern day ITSM ticketing systems. Experience troubleshooting network issues. Proficiency in Microsoft Office Suite including Excel, Word, and PowerPoint Experience with Microsoft Active Directory Experience with end user security software Experience with call center phone system a plus Ability to work with various computer programs and systems. Ability to build relationships at all levels. Ability to handle confidential and sensitive information. Ability to deal with ambiguity and manage changing priorities. Qualifications Associate degree or equivalent work experience. Previous restaurant and/or retail support experience preferred. 2 years in end-user support with increasing responsibilities and scope. Par/NCR POS support is a strong plus. 2 years' experience troubleshooting end-user systems, hardware & software (Windows 10, Microsoft Office 365, Printers, laptops/desktop, Point of Sales systems, mobile technologies). 2 years of experience working with Windows servers, including Active Directory.

Jackmont Hospitality 100 Peachtree Street NW #2200 Atlanta, GA 30303 JOB TITLE: People Solutions Generalist FUNCTION: People Solutions REPORTS TO: Director of People Solutions Role Purpose The People Solutions Generalist performs HR-related duties on a professional level and works closely with the Director of People Solutions. This position carries out responsibilities in the following functional areas: HRIS, onboarding, benefits, and leave, and enforcing company policies and practices. Key Responsibilities & Accountabilities: Serves as subject matter expert and provide ongoing maintenance and administration for the HRIS database (ADP Work Force Now). Conducts HR audits to ensure stores are in Federal and State compliance regarding HR processes, regulations and other general guidelines. Assist in the hiring of qualified job applicants for open positions. Coordinate or acquires background checks and employee eligibility verifications. Coordinates new hire orientation and employee recognition programs. Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development. Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff. Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Performs other duties as assigned. Qualification Requirements Frequent travel may be required to conduct on-site investigations. Excellent communication and organizational skills. Proficient in Microsoft Excel; including V look-up, and pivot tables Excellent relationship management skills (effective communication, listening conflict resolution). The successful individual will be positive, proactive and flexible, and must possess a strong attention to detail. Must be able to work with minimal supervision and manage multiple assignments/tasks simultaneously. Must have a high level of confidentiality. A degree in Human Resources or Business is preferred. Adept at working in a very high paced environment with taut timelines. Competencies Human Resources Capacity Customer/Client Focus Ethical Conduct Personal Effectiveness/Credibility Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms, with the ability to lift up to 10 lbs. Also may require bending and lifting while maintaining files. Educational Requirements A bachelor's degree in human resource management is preferred; OR one to two years' experience in the HR field, or any similar combination of education and experience. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TGIFRIDAYS // Store #2037 Role Purpose To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience. Key Responsibilities & Accountabilities Responsible for ensuring all trash is disposed of accordingly Cleaning and sanitizing kitchen and cooking equipment Dusting and cleaning windows, counters, tables, and woodwork Maintains cleanliness of restroom, perimeter of building and parking lot Work with a team and individually to complete cleaning tasks in an efficient and timely manner Follow proper food/health safety precautions and processes Perform duties as directed by management Stock the restaurant Put the deliveries away. Qualification Requirements Previous experience cleaning restaurants and equipment a plus Must be able to work with team members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator

TGI Friday's #2442 1695 Pleasant Hill Road Duluth, GA 30096 ************ Role Purpose To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience. Key Responsibilities & Accountabilities Responsible for ensuring all trash is disposed of accordingly Cleaning and sanitizing kitchen and cooking equipment Dusting and cleaning windows, counters, tables, and woodwork Maintains cleanliness of restroom, perimeter of building and parking lot Work with a team and individually to complete cleaning tasks in an efficient and timely manner Follow proper food/health safety precautions and processes Perform duties as directed by management Qualification Requirements Previous experience cleaning restaurants and equipment a plus Must be able to work with team members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator

TGI Friday's #2112 3670 Camp Creek Parkway Atlanta, GA 30331 ************ Busser/ Bar Back A Busser/ bar back is a restaurant professional who is responsible for making sure that tables are set, silverware is placed correctly and trash stays empty are set and cleared in a timely manner .A Busser works primarily in the dining area of a restaurant or eatery. They move back and forth between these areas attending to diners and assisting wait staff with their duties. A Busser's duties and responsibilities include: Removing used plates, glasses, cutlery and napkins from tables after diners are done eating. Wiping up water spills, food stains and dirt from tables. Straightening out the tablecloth or replacing stained ones. Replacing cutlery and glassware in anticipation of new diners. Refilling paper napkins, salt and pepper shakers and any other depleted condiments on the dining table. Refilling drinking glasses with water. Bringing out meal orders if wait staff are busy. Handling cleaning of the dining area at the close of day.