Jackmont Hospitality jobs in Baltimore, MD

TGI FRIDAYS // Store 1759 6460 Capital Drive Greenbelt, MD 20770 ************ Role Purpose To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience. Key Responsibilities & Accountabilities Responsible for ensuring all trash is disposed of accordingly Cleaning and sanitizing kitchen and cooking equipment Dusting and cleaning windows, counters, tables, and woodwork Maintains cleanliness of restroom, perimeter of building and parking lot Work with a team and individually to complete cleaning tasks in an efficient and timely manner Follow proper food/health safety precautions and processes Perform duties as directed by management Qualification Requirements Previous experience cleaning restaurants and equipment a plus Must be able to work with team members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator

Job Details Entry 3014 | Tony & Benny's - Baltimore, MD Full-Time/Part-Time Any Restaurant - Food ServiceDescription Villa Restaurant Group (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Far East, Asian Chao, Tony + Benny's etc.) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations. Now hiring Team Members AHORA CONTRATANDO EMPLEADOS POR HORAS Opportunity for growth and Advancement! We're hiring Immediately for: Full Time and Part Time! · Line Servers . Pizza Maker . Cashier . Prep/Cook WHY SHOULD YOU APPLY: Competitive salary Medical benefits Meal discounts Excellent training Career growth Fantastic culture and work environment - Fun & Quirky! Who Knew? PROPS Recognition Program Flexible schedules Ideal candidates will have a passion for guest service satisfaction, the restaurant industry, and must be able to work flexible schedules including weekends and holidays and should have a great attitude and take pride in their work! We offer a fun and friendly work environment, superior training, excellent advancement opportunities, benefits and great hours! Can you commit to making eye contact, meeting and greeting each guest with Platinum Guest Service, wearing a smile as part of your uniform? If yes, then we would love to speak with you! Villa Restaurant Group is an Equal Employment Opportunity Employer.

The Food Runner assists servers in delivering food to the proper table at the right time, clearing dirty plates and silverware, responding to other guest needs, and any other tasks that contribute to the smooth flow of the shift. Responsibilities Check food for accuracy, presentation and temperature prior to removing it from the window Communicate with all parts of the kitchen so food ticket is executed correctly Deliver food to tables promptly Answer questions about the food if ask guest asks Pre-bus soiled plates from guest tables Tidy work stations and expo area Understand restaurant layout in order for food to be delivered correctly Working Conditions Stand for the entirety of scheduled shift Walk/move around the restaurant for the majority of scheduled shift Be able to lift up to 20 lbs. Be able to hold warm plates in order to deliver food to guests in a timely fashion Skills Strong verbal skills Strong knowledge of menu items Ability to move quickly to ensure food is delivered promptly and that food in the window doesn't sit for longer than expected Education/Experience High School Diploma or equivalent is preferred 1-2 years of experience in food service/hospitality field High volume restaurant experience is a plus Requirements Barcelona Restaurants, LLC complies with E-Verify regulations to confirm the identity and employment eligibility of all new hires.

Our commitment to quality is unparalleled. Bold flavors define us and fresh food enriches us. We are leading the way in the food lifestyle category and we're looking for smart, dedicated, and outgoing managers to grow with us as we evolve and expand. Our guests come to know and love us for our quality food & drinks and inviting atmosphere. But they come back because of the personal relationships they build with our friendly staff-those who stop at nothing to ensure a memorable guest experience. Responsibilities: Give 110% to our guests Run a successful high-volume restaurant Embody our standards of excellence and inspire your team to do the same Follow all policies and procedures created to help you maximize your venue's potential Find qualified talent for open positions and foster the growth of your restaurant employees Develop business solutions that make operations better (not just easier) Initiate community outreach to boost awareness, sales, and your restaurant's reputation Requirements: Prior high-volume management experience Dependable, detail-obsessed, and open to constructive feedback Ability to juggle multiple competing priorities daily Exceptional communication skills-written and verbal (1:1 and in a group setting) Desire and natural ability to engage guests-exuding an infectious, commitment to guest service each and every day Working Conditions Hours may vary if manager must fill in for his/her colleagues or if emergencies arise Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion Work with hot, cold, and hazardous equipment Operate phones, computers, copiers, and other office equipment Education/Experience: 2-3 years' of practical restaurant experience preferred BA/BS degree in hotel/restaurant management is desirable Salary Description $65,000-$75,000/year

TGI FRIDAYS // Store 1759 6460 Capital Drive Greenbelt, MD 20770 ************ DISHWASHER Role Purpose To provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment Key Responsibilities & Accountabilities Provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment. · Ensure dishes and cookware are sanitized and available as needed. Maintain daily cleanliness and maintenance of dish machine. Clean and sanitize service area and kitchen throughout shift. Complete assigned prep work and beautification duties. Trouble-shoot dishwasher machine malfunctions. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum Team Member morale, productivity, efficiency and effectiveness. At all times provides a favorable image of TGI Friday's to promote its aims and objectives and foster and enhance recognition and acceptance of all of its areas and endeavors. Qualifications Requirements Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities. Must also be able to perform duties that ensure Guest satisfaction. Must follow handling and sanitation procedures and use extreme caution with utensils, plateware, glassware and equipment to avoid breakage. Must be able to frequently lift and carry up to 70 lbs.

TGIFRIDAYS // Store #2036 Role Purpose To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience. Key Responsibilities & Accountabilities Responsible for ensuring all trash is disposed of accordingly Cleaning and sanitizing kitchen and cooking equipment Dusting and cleaning windows, counters, tables, and woodwork Maintains cleanliness of restroom, perimeter of building and parking lot Work with a team and individually to complete cleaning tasks in an efficient and timely manner Follow proper food/health safety precautions and processes Perform duties as directed by management Stock the restaurant Put the deliveries away. Qualification Requirements Previous experience cleaning restaurants and equipment a plus Must be able to work with team members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator

The busser is responsible for assisting wait staff and bartenders with upkeep of tables and service areas. When a party departs, a busser removes dirty dishes, sanitizes the table, cleans the seats and tidies up the surrounding floor/table area. Responsibilities Remove used/unnecessary plates while guests are still seated at the table Remove extra place settings at the table or provide any additional settings as needed Prepare tables for the next round of service by removing all plates and glasses Sanitize the table and surrounding area for its next turn Reset place settings: complete with silverware, water glasses, and bread plate, etc. Restock and assist with maintenance of expo/servers' stations, glass washing area, etc. Empty trash containers and dirty dish receptacles Assist with refilling ice for bar service station Skills Strong customer service skills and pleasant rapport with dining guests Solid communication skills Good sense of menu items Working Conditions Be able to walk, stand, bend, twist, move around for the entire duration of the scheduled shift Be able to lift or carry up to 15 lbs. Education/Experience High school diploma or equivalent is preferred Prior restaurant experience is a plus but not required Requirements Barcelona Restaurants, LLC complies with E-Verify regulations to confirm the identity and employment eligibility of all new hires.

Job Description Cashier Timber Pizza //Store # 5310 Ronald Reagan Washington National Airport (DCA) 2401 Ronald Reagan Washington National Airport Access Rd Arlington, VA 22202 ROLE PURPOSE As the first point of contact for guests entering the restaurant, the Cashier plays a critical role in delivering the Timber experience! The Cashier is responsible for making sure every Timber guest feels welcomed, comfortable, and well taken care of. This is accomplished by warmly greeting all guests, explaining how things work to first-timers, welcoming back repeat guests, and taking orders and payment with accuracy and efficiency. KEY RESPONSIBLITIES & ACCOUNTABILITIES Arrives for shift on time and in proper work attire. Completes Opening Checklist to ensure FOH is properly stocked, organized, and clean for service. Greets guests in a timely and friendly manner, and provides menus. Identifies new guests, and explains how seating and ordering works in a clear and helpful manner. Takes steps to build rapport with repeat guests, such as calling guest by name, remembering his/her usual order, etc. Answers guest questions in a caring, helpful manner. Makes recommendations (when appropriate) to assist the guest. Takes guests' orders with accuracy, and enters orders into the system. Processes both cash and credit card payments. Always thanks the guest. Answers phone. Takes and rings to go orders. Keeps counter organized and menus stocked throughout the shift. Actively communicates with team members throughout the shift to ensure a seamless guest experience. Actively assists team members when required. Follows Timber protocol for handling service breakdowns/guest complaints. Rings alcohol responsibly, adhering to legal requirements and Timber standards. Adheres to Timber food safety & sanitation standards throughout the shift. Completes Closing Checklist to ensure FOH is properly shut down at end of service. Completes side work duties as assigned. May complete deep cleaning tasks, per schedule May complete other duties as assigned. QUALIFICATION REQUIREMENTS Must be able to pass 10 year federal background check in the airport Enjoys hospitality and serving others. High energy and stamina. Able to work in a fast-paced environment and within a small working space. Excellent interpersonal skills. Able to perform basic mathematical calculations. Able to use technology to enter guest orders and process payment. Able to work calmly and effectively under pressure. Able to lift and carry up to 30 pounds. Able to stand and walk for up to 10 hours per day. Able to work flexible shifts and schedules, inclusive of weekends, and some holidays. Able to perform essential functions to company standards with reasonable accommodation. Able to communicate effectively in the primary language of the work location.

The Line Cook prepares food exactly to the Executive Chef's specifications and manages all food stations for menu execution. Responsibilities Set up and stock all food stations with necessary supplies Prep all needed food items for service Execute menu items according to specifications and standards Cook menu items in cooperation with the rest of the kitchen staff Ensure that all food is made in a timely fashion and always in high quality Clean up station and take care of any leftover or “bad” food according to the chef Stock inventory of stations Certify that all nutrition and sanitation regulations are kept Skills Cooking experience Clear understanding of menu items Understand and responsible for prepping ingredients Strong grasp on various cooking methods, food items, equipment, etc. Multitask in a high volume kitchen Basic math and written communication skills Working Conditions Handle hot and cold work conditions during food preparation Continuous reaching, bending, lifting, carrying items up to 30 lbs. Stand and move around for the entirety of the scheduled shift Education/Experience Have a high school diploma, or equivalent (preferred). 2 or 4 year culinary degree preferred, but not required. Minimum of 1-2 years experience in food service/hospitality field Food handler's card may be required according to local and or state regulations Requirements Barcelona Restaurants, LLC complies with E-Verify regulations to confirm the identity and employment eligibility of all new hires.

PASSPORTS // Store 5300 Baltimore/Washington International Thurgood Marshall Airport Concourse E, Space E-1 Baltimore, MD 21240 .Bartender ROLE PURPOSE The Bartender is responsible for mixing and serving alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's alcoholic beverage policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times. KEY RESPONSIBILITIES AND ACCOUNTABILITES ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger. Maintains a warm, welcoming, “Upscale Bar” atmosphere Properly and promptly prepare, garnish, and serve drinks to Guests Provides a personal touch to repeat guests such as learning names and favorite drinks Coordinate food orders from Guests seated in the bar area with the kitchen Learn the menu and make recommendations when appropriate Upsells Guests on food or drink items where appropriate Keeps a clean, organized bar area Accurately rings up all orders in the POS system Following all relevant brand standards for service QUALIFICATION REQUIREMENTS Must be able to pass standard TSA badging requirements to work in the airport Must have reliable transportation Must be dressed neatly and well-groomed in company approved uniform at all times Must be able to operate P.O.S. system , make change correctly and make credit card transactions Must be able to respond clearly to Guests' requests

TGI FRIDAYS // Store #2036 12281 Tech Road Silver Spring, MD 20904 ************ Role Purpose To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience. Key Responsibilities & Accountabilities Responsible for ensuring all trash is disposed of accordingly Cleaning and sanitizing kitchen and cooking equipment Dusting and cleaning windows, counters, tables, and woodwork Maintains cleanliness of restroom, perimeter of building and parking lot Work with a team and individually to complete cleaning tasks in an efficient and timely manner Follow proper food/health safety precautions and processes Perform duties as directed by management Qualification Requirements Previous experience cleaning restaurants and equipment a plus Must be able to work with team members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator

Key Responsibilities & Accountabilities: Demonstrate a passion and commitment for exceptional service by measuring service standards daily and leading our team to be the best! Have excellent communication skills. Confident in teaching, developing, and guiding others. Ensure that our product quality is outstanding and that our recipes are followed. Able to execute the administrative functions supporting the day-to-day operations, such as: ordering, receiving, inventory, labor management, food safety, and cleanliness. Hire, train, coach and write schedules for all positions on the Team. Ensure company training programs are utilized by Team Members and Supervisors. Develop a thorough understanding of systems used for cost control. Qualification Requirements: Must be able to pass the federal TSA background check to work in the airport Must have Management experience working with union employees. Airport management experience preferred 4+ years' experience in a high quality, restaurant and/or retail food experience. 2+ years' experience in a management or supervisory position - restaurant or retail. Strong business acumen, with a deep understanding of leading in a retail environment. Computer literacy to operate our retail POS system, Word, and Excel. Excellent communication, multitasking, analytical, and organizational skills. Has appropriate state/county alcohol service certification.

Timber Pizza //Store # 5310 Ronald Reagan Washington National Airport (DCA) 2401 Ronald Reagan Washington National Airport Access Rd Arlington, VA 22202 Prep Cook Job Description ROLE PURPOSE The Prep Cook plays an important role in delivering the Timber experience to our guests! The Prep Cook is responsible for setting up the kitchen for success throughout service and ensuring all prepped food items are properly labeled and organized. This is accomplished by completing the prep list with speed and accuracy and maintaining strict adherence to Timber recipes, quality standards, and food labeling & storage protocol. KEY RESPONSIBILITIES & ACCOUNTABILITIES Arrives for shift on time and in proper work attire. Ensures work area is properly organized and clean to begin prep. Completes prep list for the day with accuracy and according to Timber recipes and spec. Cleans up and washes dishes used during prep. Dates and labels prepped items. Organizes walk in to ensure FIFO, and maintains cleanliness of walk in. Keeps work area organized and clean throughout the shift. Actively communicates with team members throughout the shift Actively assists team members when required. Adheres to Timber food safety & sanitation standards. Ensures work area is clean, clear, and organized in time for service. May complete deep cleaning tasks, per schedule May complete other duties as assigned. QUALIFICATION REQUIREMENTS Must be able to pass the 10 year federal background check in the airport Enjoys hospitality and serving others. High energy and stamina. Able to work in a small working space. Able to work quickly and efficiently. Attention to detail. Able to lift and carry up to 30 pounds. Able to stand and walk for up to 10 hours per day. Able to work flexible shifts and schedules, inclusive of weekends, and some holidays. Able to perform essential functions to company standards with reasonable accommodation. Able to communicate effectively in the primary language of the work location.

About the Role: As a Barista at Starbucks, you will play a crucial role in creating a welcoming and enjoyable experience for our customers. Your primary responsibility will be to prepare and serve high-quality beverages and food items while maintaining the highest standards of cleanliness and organization. You will engage with customers, taking their orders and providing recommendations, ensuring that each interaction is positive and memorable. Additionally, you will work collaboratively with your team to manage the flow of service during peak hours, demonstrating flexibility and adaptability. Ultimately, your efforts will contribute to the overall success of the store and the satisfaction of our guests. Minimum Qualifications: Must be at least 18 years old. Ability to work flexible hours, including weekends and holidays. Strong customer service skills and a friendly demeanor. Preferred Qualifications: Previous experience in a food service or retail environment. Knowledge of coffee preparation and beverage crafting techniques. Basic understanding of food safety and sanitation practices. Responsibilities: Prepare and serve a variety of coffee and tea beverages according to Starbucks standards. Engage with customers to take orders, provide recommendations, and ensure a positive experience. Maintain cleanliness and organization of the workspace, including equipment and seating areas. Collaborate with team members to manage service flow and meet customer demands during busy periods. Handle cash and process transactions accurately while adhering to company policies. Skills: The required skills of multitasking and patience are essential as you will often be managing multiple orders while ensuring each customer feels valued. Your creativity will shine through as you craft unique beverage presentations and suggest personalized options to guests. Professionalism is key in maintaining a positive atmosphere and upholding the Starbucks brand image. Repetitive motions will be a part of your daily routine as you prepare drinks and food items efficiently. Lastly, your ability to adapt to a flexible schedule will allow you to thrive in a dynamic work environment, accommodating the needs of both the business and your team.

TGI FRIDAYS // Store #2098 5740 Silver Hill Road District Heights, MD 20747 ************ Role Purpose To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience. Key Responsibilities & Accountabilities Responsible for ensuring all trash is disposed of accordingly Cleaning and sanitizing kitchen and cooking equipment Dusting and cleaning windows, counters, tables, and woodwork Maintains cleanliness of restroom, perimeter of building and parking lot Work with a team and individually to complete cleaning tasks in an efficient and timely manner Follow proper food/health safety precautions and processes Perform duties as directed by management Qualification Requirements Previous experience cleaning restaurants and equipment a plus Must be able to work with team members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator

Key Responsibilities & Accountabilities: Demonstrate a passion and commitment for exceptional service by measuring service standards daily and leading our team to be the best! Have excellent communication skills. Confident in teaching, developing, and guiding others. Ensure that our product quality is outstanding and that our recipes are followed. Able to execute the administrative functions supporting the day-to-day operations, such as: ordering, receiving, inventory, labor management, food safety, and cleanliness. Hire, train, coach and write schedules for all positions on the Team. Ensure company training programs are utilized by Team Members and Supervisors. Develop a thorough understanding of systems used for cost control. Qualification Requirements: Must be able to pass the federal TSA background check to work in the airport Must have Management experience working with union employees. Airport management experience preferred 4+ years' experience in a high quality, restaurant and/or retail food experience. 2+ years' experience in a management or supervisory position - restaurant or retail. Strong business acumen, with a deep understanding of leading in a retail environment. Computer literacy to operate our retail POS system, Word, and Excel. Excellent communication, multitasking, analytical, and organizational skills. Has appropriate state/county alcohol service certification.

TGI Friday's # 2151 1101 Shoppers Way Upper Marlboro, MD 20774 ************ DISHWASHER Role Purpose To provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment Key Responsibilities & Accountabilities Provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment. · Ensure dishes and cookware are sanitized and available as needed. Maintain daily cleanliness and maintenance of dish machine. Clean and sanitize service area and kitchen throughout shift. Complete assigned prep work and beautification duties. Trouble-shoot dishwasher machine malfunctions. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum Team Member morale, productivity, efficiency and effectiveness. At all times provides a favorable image of TGI Friday's to promote its aims and objectives and foster and enhance recognition and acceptance of all of its areas and endeavors. Qualifications Requirements Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities. Must also be able to perform duties that ensure Guest satisfaction. Must follow handling and sanitation procedures and use extreme caution with utensils, plateware, glassware and equipment to avoid breakage. Must be able to frequently lift and carry up to 70 lbs.

TGI FRIDAYS // Store #2036 12281 Tech Road Silver Spring, MD 20904 ************ OB TITLE: Cook OPERATING GROUP: TGI Friday's USA FUNCTION: Operations REPORTS TO (TITLE): Kitchen Manager Role Purpose To prepare a wide variety of foods according to recipe requirements and to adhere to product sensitivities and plate presentation. To ensure that all prepared food meets TGI Friday's standard of excellence. Key Responsibilities & Accountabilities Prep Cooks perform various food preparation, cooking and cleaning tasks to ensure the kitchen remains efficient in creating and delivering dishes for patrons. Their duties and responsibilities include: Completing all tasks, in order, on the prep list from the Head Chef or other kitchen manager Labeling and stocking all ingredients on easily accessible shelves Washing, chopping and sorting ingredients like fruits, vegetables and meats Measuring quantities of seasonings and other cooking ingredients Parboiling food, reducing sauces and starting first steps in various dishes Cleaning dishes, washing cooking utensils and cookware, taking out the trash and sanitizing kitchen Adhering to all relevant nutrition and sanitary regulations and standards Keeping track of ingredient inventory and collaborating with other kitchen and management staff to order resupply Ensures that all prepared food meets TGI Friday's standard of excellence, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines. Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product. Keeps entire kitchen clean; stocks and sets up rotation. Keeps prepared food continuously moving out of the kitchen. Communicates ticket times and potential problems with the service staff, kitchen staff and Managers. Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly every day. Requisitions products on a timely basis. Operates and maintains equipment properly. Cleans and sanitizes throughout the shift. Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all products. Obtains Manager signature on all products. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Key Decisions Influences: Guest Experience Following and enforcement of standards of cleanliness and presentation Management of inventory Measures of Success Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores Food quality and cost Cleanliness and sanitation Qualification Requirements Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities. Must also be able to perform duties that ensure Guest satisfaction. Must produce items exactly according to recipe to ensure Guest satisfaction and control food costs. Must follow food handling and sanitation procedures to control food costs and ensure Guest and Team Member safety. Ensures positive Team Member morale. Must be able to read Guest orders Must be able to hear kitchen, window person and/or Manager requests in the midst of loud background noise Must be able to frequently lift and carry up to 70 lbs THE GUEST (Friendliness, Sociability): actively contributes to fun, friendly and engaging service Understands how their role impacts the guest Displays a caring attitude towards guests. Contributes to the guest experience through knowledge of job and products Demonstrates a service attitude by providing support to those who are directly serving the guest Consistently follows recipe directions to provide quality food that meets the guests' expectations Handles special requests in a responsive and positive way Utilizes customer feedback to provide a better guest experience COMMUNICATION (Sociability, Cooperation): keeps the lines of communication positive, open and productive Pays close attention to guests' and coworkers' special requests to ensure accuracy Responds positively to conflict situations and works to find appropriate solutions Keeps interaction positive and productive; avoids conveying negative messages Shares information with others to raise awareness of potential needs and concerns Listens carefully and attentively to others without interrupting Asks thoughtful questions to ensure proper understanding of the message being conveyed Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions PASSION & INITIATIVE (Drive & Energy, Dependatiblity): keeps it fun and keeps up with the pace Shows guests and team members that he/she genuinely enjoys the job Displays passion, energy and pride in doing the job right Exhibits ability to learn the craft and a desire to continue to develop and grow. Works with a strong sense of urgency and drive; pushes for quick, yet accurate results Focuses on the way he/she approaches a task, not just the task itself Takes independent action to improve existing systems and processes Enthusiastically promotes the TGI Friday's brand and menu items RELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity): Works hard and delivers quality results Arrives on time and ready to work dressed in proper uniform Attends all required shift meetings and is prepared to contribute Follows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality standards Minimizes wastes and costs (e.g., maintains proper rotation of inventory) Balances speed of production with accuracy and quality Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability): Knows that anything can and will happen and handles uncertainty in a calm, controlled manner Addresses daily challenges and obstacles with confidence and a positive attitude Handles multiple tasks without becoming visibly overwhelmed or flustered Easily adjusts to meet changing demands and new responsibilities Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift Maintains an even-tempered demeanor even in stressful situations Responds calmly to problems and controls emotional reactions Handles him/herself in a professional manner at all times TEAMWORK & COLLABORATION (Friendliness, Cooperation): Fuels an environment where everyone pitches in and gets along Recognizes the importance of working together to accomplish goals Actively promotes cooperation, respect, and acceptance of all team members Establishes positive and supportive working relationships with all team members to maintain a productive environment Takes on additional responsibilities to ensure proper coverage during rush periods Reaches out to team members when necessary to ensure timely completion of all tasks Takes advantage of opportunities to set an example for new or inexperienced team members

TGI FRIDAYS // Store 1759 Role Purpose Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's alcoholic beverage policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times. Key Responsibilities and Accountabilities ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger. Maintains a warm, welcoming, “Corner Bar” atmosphere Properly and promptly prepare, garnish, and serve drinks to Guests Provides a personal touch to repeat guests such as learning names and favorite drinks Coordinate food orders from Guests seated in the bar area with the kitchen Learn the menu and make recommendations when appropriate Upsells Guests on food or drink items where appropriate Keeps a clean, organized bar area Accurately rings up all orders in the POS system Following all relevant brand standards for service Qualification Requirements Must be dressed neatly and well groomed in company approved uniform at all times Must be able to operate P.O.S. system , make change correctly and make credit card transactions Must be able to calmly respond to angry Guests and notify a Manager Must be able to pass bar validation Must be able to respond clearly to Guests' requests Must be able to hear well amongst loud background noise Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs