Jackmont Hospitality jobs in Charlotte, NC

TGI Friday's # 2598 6840 Northlake Mall Drive Charlotte, NC 28216 ************ Role Purpose To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience. Key Responsibilities & Accountabilities Responsible for ensuring all trash is disposed of accordingly Cleaning and sanitizing kitchen and cooking equipment Dusting and cleaning windows, counters, tables, and woodwork Maintains cleanliness of restroom, perimeter of building and parking lot Work with a team and individually to complete cleaning tasks in an efficient and timely manner Follow proper food/health safety precautions and processes Perform duties as directed by management Qualification Requirements Previous experience cleaning restaurants and equipment a plus Must be able to work with team members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS , BURGER KING , POPEYES , and FIREHOUSE SUBS . These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS , BURGER KING , POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Job Summary: The Operations Partner is responsible for driving operational excellence and performance across franchise organizations within a designated market. Acting as the primary business consultant and operations expert for franchisees, this role collaborates with franchise leadership teams to optimize operational performance, enhance guest experience, and uphold brand standards. The Operations Partner provides strategic support, ensuring that each restaurant achieves company objectives and meets operational standards. Roles & Responsibilities: Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency. Conduct comprehensive business reviews for franchisees, addressing key areas such as operations, sales, profitability, financial health, and development obligations. Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas like guest satisfaction, speed of service, and operational efficiency. Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed. Execute system-wide initiatives, such as equipment certifications, training programs, and operational protocols to maintain consistency across the brand. Implement and oversee corrective action plans for franchisees to resolve any issues identified in operational assessments. Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements. Provide coaching and targeted training to restaurant teams, focusing on leadership development and operational skills. Onboard new franchisees and assist with expansion site preparation, ensuring alignment with brand expectations and operational readiness. Utilize data to track key performance indicators (KPIs) such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making. Drive continuous improvement by implementing data-driven action plans tailored to each franchise's unique operational needs. Regularly review and discuss performance metrics with franchisees to identify areas for growth and develop strategies to achieve desired results. Skills & Qualifications: Bachelor's degree in Business, Hospitality, or a related field required. 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry. Strong business and financial acumen with a proven ability to analyze, interpret, and improve financial and operational metrics. Skilled in root-cause problem-solving methodologies and able to apply these in a fast-paced, results-driven environment. Exceptional relationship-building and communication skills, with the ability to influence and collaborate effectively with franchisees and internal stakeholders. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data analytics tools is an asset. Willingness to travel within the assigned region and accommodate a flexible schedule to meet operational needs, including occasional evenings and weekends. #burgerking Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Job Details Entry 4308 | Villa IK | Concord Mills - Concord, NC Full-Time/Part-Time Any Restaurant - Food ServiceDescription Now hiring Team Members Opportunity for growth and Advancement! We're hiring Immediately for: Full Time and Part Time $14-$16/hour! · Line Servers . Pizza Maker . Cashier . Prep/Cook WHY SHOULD YOU APPLY: Competitive salary Medical benefits Meal discounts Excellent training Career growth Flexible schedules Ideal candidates will have a passion for guest service satisfaction, the restaurant industry, and must be able to work flexible schedules including weekends and holidays and should have a great attitude and take pride in their work! Villa Restaurant Group is an Equal Employment Opportunity Employer.

TGI Friday's # 2598 6840 Northlake Mall Drive TO GO SPECIALIST Role Purpose To-Go Specialists ensure we deliver convenience without compromising quality or safety. Key Responsibilities & Accountabilities Taking orders over the phone as well as in person. Offer to-go order guest a to‑go beverage if one has not been ordered. Preparing orders and organizing them into bags. Make sure everything is in the bag and checking off items as placed in bags. Review order to ensure 100% completeness, check to make sure drinks are included (if ordered). Greet at all guests or drivers in 30 seconds; cashing out guests and ensuring their satisfaction. Responsible for accurate cash handling. If online or to-go order, cash out guest within 2 minutes of arrival. Packs TOGO and delivery orders and confirm order with guest/driver. Thank the guest for choosing Fridays and invite them back again. Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food. Stocks TOGO area. Qualification Requirements Good Verbal Communication High Energy Level Customer Service Resolving Conflicts Teamwork Professionalism

The Food Runner assists servers in delivering food to the proper table at the right time, clearing dirty plates and silverware, responding to other guest needs, and any other tasks that contribute to the smooth flow of the shift. Responsibilities Check food for accuracy, presentation and temperature prior to removing it from the window Communicate with all parts of the kitchen so food ticket is executed correctly Deliver food to tables promptly Answer questions about the food if ask guest asks Pre-bus soiled plates from guest tables Tidy work stations and expo area Understand restaurant layout in order for food to be delivered correctly Working Conditions Stand for the entirety of scheduled shift Walk/move around the restaurant for the majority of scheduled shift Be able to lift up to 20 lbs. Be able to hold warm plates in order to deliver food to guests in a timely fashion Skills Strong verbal skills Strong knowledge of menu items Ability to move quickly to ensure food is delivered promptly and that food in the window doesn't sit for longer than expected Education/Experience High School Diploma or equivalent is preferred 1-2 years of experience in food service/hospitality field High volume restaurant experience is a plus

TGI Friday's # 2598 6840 Northlake Mall Drive Charlotte, NC 28216 ************ HOURLY MANAGER Role Purpose Responsible for supervising scheduled shifts and ensuring guests receive a Friday's Style dining experience characterized by a fun atmosphere and great tasting food and drinks which, are prepared and served safely. Key Responsibilities & Accountabilities Supervises operations during scheduled shifts that include daily decision-making, and staff support while upholding standards, product quality and cleanliness Ensures that the restaurant and staff are set up for an outstanding shift Observes team member performance in delivering the Friday's guest experience, providing immediate feedback, coaching, development and recognition Ensures all newly hired team members follow and complete their appropriate training plan Frequently interacts with Guests ensuring that their experience is delivered in accordance with Friday's Service Style; and follows up on any issues or complaints they may have Conducts motivational staff meetings ensuring that team members are engaged and informed regarding Friday's food, beverage, promotions, etc. Ensures great food is served to every guest Ensures ambiance of the restaurant is aligned with the Non-Negotiable Brand Standards (NNBS) Conducts food safety and line checks, to ensure food and beverage standards are met and executed safely. Manages cash handling procedures: assigns bartender drawers and performs checkouts of servers and bartenders ensuring all tickets are accounted for, all comps have been signed, the proper amount of cash, gift cards and credit card vouchers is obtained from team members, tip share is collected, and the proper amount of tips have been declared. Approves food and beverage comps or promotions. Checks in deliveries from vendors; ensuring quality and proper billing. Prepares end of shift reports. Ensures a safe working and guest environment to reduce the risk of injury and accidents. Assists with the completion of accident reports if a guest or employee is injured. Ensures proper security procedures are adhered to, in order to protect team members, guests and company assets, including security of beer walk-in, liquor room, store room freezer, back-door, safe alarms and office. Keeps immediate supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action. Conducts pre-screen interviews for team member candidates using applicable interview guides. Performs other duties and responsibilities as required or requested. Qualification Requirements Minimum 6 months experience as a Team Member and a Certified coach (internal) or one year of external restaurant experience with a college degree preferred (external) Must be capable of performing all functions and meeting qualification standards for all hourly positions

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Job Summary: Marketing Manager, FHS, US is directly responsible for supporting and growing franchisees' sales, traffic, and profitability by planning and executing effective regional marketing plans, adjusting and tailoring the National Marketing Calendar to each of the different DMAs by leveraging local insights and guest preferences, and ensuring Firehouse Subs is meeting their Marketing KPIs. You will report directly to the Sr. Manager, Field Marketing Firehouse Subs, US. Your main clients are franchisees and their operating teams, and you will work closely with the rest of the Marketing Team, Digital, Technology, the Southeast Division field team, including Franchisee Business Partners, General Managers, and Operations Partners. Roles and Responsibilities: * Develops and sets local compelling marketing strategies and oversees impactful regional campaigns to meet the unique needs of each market or region, including specific marketing objectives (Sales, Traffic, New Guests, ROI & Brand Loyalty goals) * Identify designated market area gaps and create strategy to increase market share presence * Partnership & Sponsorship Development: Identify and establish partnerships with local businesses, community organizations, and event sponsors to enhance brand visibility and create community connections. Collaborate on joint marketing efforts and co-branding opportunities that bring mutual value. * Serves as a brand ambassador by identifying and executing brand opportunities around each unit within the assigned territory. * Plans LSM for assigned territory. Ensures marketing activities and sales are in alignment with Corporate Brand strategic goals. * Research media opportunities (outdoor billboards, media-based sponsorships, etc.) and makes recommendations on engagement of such opportunities based on territory needs. * Responsible for an annual budget (amount TBD) for assigned division and fulfillment responsibilities. * Project Manages cross-functional teams when developing those marketing strategies, ensuring flawless and successful deployment, along with a post-mortem analysis * Uses aligned to ROI methodologies to measure the effectiveness of marketing plans and recommend adjustments as needed * Influences franchisee sales and profitability by making data-driven recommendations across all product and sales channel categories, including MO&P and Delivery (both 1P and 3P) * Owns the onboarding and execution of digital sales channels within the South division, including third-party delivery, mobile app ordering, kiosks, and exterior digital menu boards * Provides Execution support for Market Tests (on demand) * Supports the analysis of promotions, marketing programs, and new product introductions and effectively measures their success to help gain greater understanding of local sales, traffic, and profitability. * Provides reporting and business/trend analysis allowing performance analytics team and franchisees to make profit-maximizing decisions * Adds to franchisees', (insert region) team's, and the brand's understanding of regional and individual restaurant sales and traffic-driving tactics Skills & Qualifications: * Bachelor's Degree in Business, Marketing, Sales, or a related field * 3-5 years relevant work experience * Demonstrates excellent organization skills, with ability to prioritize and handle multiple tasks * Demonstrates strong business acumen, interpersonal skills, and influencing ability to maintain and grow productive relationships with franchisees * Demonstrates effective written and verbal communication, to include formal presentations and the ability to prepare and present to franchisees on a regular basis and senior leadership on an occasional basis * Must have the ability to interface and maintain excellent professional relationships with a variety of audiences to include franchise partners, ad agencies, local marketing vendors, internal RBI functions, and senior leadership * Demonstrates high level of problem-solving skills. * Advanced in Microsoft Suite (especially Excel and PowerPoint) * Honesty, high integrity, personal accountability, ownership, and a passion for the success of the brand, the team, and personal career growth #firehouse Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

The busser is responsible for assisting wait staff and bartenders with upkeep of tables and service areas. When a party departs, a busser removes dirty dishes, sanitizes the table, cleans the seats and tidies up the surrounding floor/table area. Responsibilities Remove used/unnecessary plates while guests are still seated at the table Remove extra place settings at the table or provide any additional settings as needed Prepare tables for the next round of service by removing all plates and glasses Sanitize the table and surrounding area for its next turn Reset place settings: complete with silverware, water glasses, and bread plate, etc. Restock and assist with maintenance of expo/servers' stations, glass washing area, etc. Empty trash containers and dirty dish receptacles Assist with refilling ice for bar service station Skills Strong customer service skills and pleasant rapport with dining guests Solid communication skills Good sense of menu items Working Conditions Be able to walk, stand, bend, twist, move around for the entire duration of the scheduled shift Be able to lift or carry up to 15 lbs. Education/Experience High school diploma or equivalent is preferred Prior restaurant experience is a plus but not required

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Job Profile Summary The Director, People Business Partner, Burger King, Company Operations will provide HR support for all Burger King Company owned restaurants in the US to develop consistent practices that leverage economies of scale and ensure our team members are engaged, well-trained and productive so that they provide excellent service to guests. This role will be the "voice" of Burger King Company Restaurants and will work across all areas of HR to create, implement, and evolve practices, programs, and policies to maximize the attraction and retention of talent so that our restaurants are well staffed and labor is used efficiently. The Director will leverage data and reporting tools to evaluate the state of business, keep Leadership informed, evaluate the progress of initiatives, and drive the creation of future initiatives. Job Description Responsibilities * Partner with the Burger King Operations Leadership * Work with the VPs of Company Restaurants to determine Enterprise and Brand goals/objectives for Company Restaurant Human Resources on an annual basis that aligns with and supports the needs of the Business * Develop and drive the annual objectives for Company Restaurants * Work across regions to ensure consistency, identify shared challenges and opportunities and develop best practices * Liaise with Legal to address employee relations issues * Respond to and investigate all EEOC complaints, DOL charges, etc. * Develop Key Performance Indicators for Company Restaurants across all areas of the employee life cycle and establish a regular cadence of reviewing and providing updates to all applicable members of Leadership * Participate in any RFP's that would impact the experience and success of company restaurants * Support positive employee relations strategy * Engage HR COE's to perform annual analysis of all programs, policies, and tools to ensure alignment of objectives across all of HR including but not limited to; * Wage scales, comp philosophy, HR technology, undergraduate hiring programs, workforce planning, recruiting, training & development initiatives etc * Provide support to the HR COE's and Business Leadership to ensure all programs, policies and tools are implemented and successful and provide ongoing feedback * Annual review of existing HR policies and procedures for US Company Restaurants and assist with updates when applicable * Seek out and explore innovations that can be piloted and potentially leveraged across all Burger King locations, both Franchisee and Company Owned, to improve the team member experience and drive profitability * Provide ad hoc reports as requested * Develop and maintain processes for the sale and purchase of new stores along with the integration of new markets into our RBI practices * Manage team of 10+ HR business partners and Recruitment Coordinators Qualifications * Bachelor's degree with a concentration in Human Resources, Business or related field * PHR/SPHR Certified is a nice to have * 7+ years HR experience, preferably supporting hourly team member environment in the QSR or Retail industry * Well versed in variables impacting the restaurant industry and labor markets * Polished presentation skills. * Ability to build relationships and influence senior leaders * Demonstrated project management skills * Superb communication skills. * Self-starter capable with solid time management skills * Ability to travel to different markets and to restaurants based on an ad-hoc need (35-50%) Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

TGI FRIDAYS // Store 1742 409 West W.T. Harris Boulevard Charlotte, NC 28262 SERVER Role Purpose Sets places at dining tables, takes orders, serves food and drinks, answers inquiries about menu and attends to wishes of Guests, as well as suggestively selling food and drinks. Key Responsibilities & Accountabilities Greets Guests, builds rapport, and ensures an enjoyable, quality dining experience Build rapport. Ask questions to identify the experience the Guests wants. Promptly and accurately takes food and beverage requests from Guests Ensures expedient service of food and beverages to the Guest, checks frequently to ensure everything is to the Guests' specifications Learn TGIF menu and beverages, expertly recommends and upsells on items ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger. Following all relevant brand standards for service Accurately rings all orders into the POS system Qualification Requirements Must be able to deliver plates and food and clear tables, which may require lifting up to 30 lbs. Must be able to hear well amongst loud background noise Must be dressed neatly and well groomed in company approved uniform at all times Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately Must be able to calmly respond to angry Guests and notify a Manager Must be able to read and write notes to hearing impaired Guests Must be able to read menus to sight-impaired Guests Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request

TGI FRIDAYS // Store 1742 409 West W.T. Harris Boulevard Charlotte, NC 28262 OB TITLE: Cook OPERATING GROUP: TGI Friday's USA FUNCTION: Operations REPORTS TO (TITLE): Kitchen Manager Role Purpose To prepare a wide variety of foods according to recipe requirements and to adhere to product sensitivities and plate presentation. To ensure that all prepared food meets TGI Friday's standard of excellence. Key Responsibilities & Accountabilities Prep Cooks perform various food preparation, cooking and cleaning tasks to ensure the kitchen remains efficient in creating and delivering dishes for patrons. Their duties and responsibilities include: Copy this section Completing all tasks, in order, on the prep list from the Head Chef or other kitchen manager Labeling and stocking all ingredients on easily accessible shelves Washing, chopping and sorting ingredients like fruits, vegetables and meats Measuring quantities of seasonings and other cooking ingredients Parboiling food, reducing sauces and starting first steps in various dishes Cleaning dishes, washing cooking utensils and cookware, taking out the trash and sanitizing kitchen Adhering to all relevant nutrition and sanitary regulations and standards Keeping track of ingredient inventory and collaborating with other kitchen and management staff to order resupply Ensures that all prepared food meets TGI Friday's standard of excellence, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines. Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product. Keeps entire kitchen clean; stocks and sets up rotation. Keeps prepared food continuously moving out of the kitchen. Communicates ticket times and potential problems with the service staff, kitchen staff and Managers. Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly every day. Requisitions products on a timely basis. Operates and maintains equipment properly. Cleans and sanitizes throughout the shift. Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all products. Obtains Manager signature on all products. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Key Decisions Influences: Guest Experience Following and enforcement of standards of cleanliness and presentation Management of inventory Measures of Success Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores Food quality and cost Cleanliness and sanitation Qualification Requirements Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities. Must also be able to perform duties that ensure Guest satisfaction. Must produce items exactly according to recipe to ensure Guest satisfaction and control food costs. Must follow food handling and sanitation procedures to control food costs and ensure Guest and Team Member safety. Ensures positive Team Member morale. Must be able to read Guest orders Must be able to hear kitchen, window person and/or Manager requests in the midst of loud background noise Must be able to frequently lift and carry up to 70 lbs THE GUEST (Friendliness, Sociability): actively contributes to fun, friendly and engaging service Understands how their role impacts the guest Displays a caring attitude towards guests. Contributes to the guest experience through knowledge of job and products Demonstrates a service attitude by providing support to those who are directly serving the guest Consistently follows recipe directions to provide quality food that meets the guests' expectations Handles special requests in a responsive and positive way Utilizes customer feedback to provide a better guest experience COMMUNICATION (Sociability, Cooperation): keeps the lines of communication positive, open and productive Pays close attention to guests' and coworkers' special requests to ensure accuracy Responds positively to conflict situations and works to find appropriate solutions Keeps interaction positive and productive; avoids conveying negative messages Shares information with others to raise awareness of potential needs and concerns Listens carefully and attentively to others without interrupting Asks thoughtful questions to ensure proper understanding of the message being conveyed Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions PASSION & INITIATIVE (Drive & Energy, Dependatiblity): keeps it fun and keeps up with the pace Shows guests and team members that he/she genuinely enjoys the job Displays passion, energy and pride in doing the job right Exhibits ability to learn the craft and a desire to continue to develop and grow. Works with a strong sense of urgency and drive; pushes for quick, yet accurate results Focuses on the way he/she approaches a task, not just the task itself Takes independent action to improve existing systems and processes Enthusiastically promotes the TGI Friday's brand and menu items RELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity): Works hard and delivers quality results Arrives on time and ready to work dressed in proper uniform Attends all required shift meetings and is prepared to contribute Follows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality standards Minimizes wastes and costs (e.g., maintains proper rotation of inventory) Balances speed of production with accuracy and quality Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability): Knows that anything can and will happen and handles uncertainty in a calm, controlled manner Addresses daily challenges and obstacles with confidence and a positive attitude Handles multiple tasks without becoming visibly overwhelmed or flustered Easily adjusts to meet changing demands and new responsibilities Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift Maintains an even-tempered demeanor even in stressful situations Responds calmly to problems and controls emotional reactions Handles him/herself in a professional manner at all times TEAMWORK & COLLABORATION (Friendliness, Cooperation): Fuels an environment where everyone pitches in and gets along Recognizes the importance of working together to accomplish goals Actively promotes cooperation, respect, and acceptance of all team members Establishes positive and supportive working relationships with all team members to maintain a productive environment Takes on additional responsibilities to ensure proper coverage during rush periods Reaches out to team members when necessary to ensure timely completion of all tasks Takes advantage of opportunities to set an example for new or inexperienced team members

Job Details 4308 | Villa IK | Concord Mills - Concord, NC 4310 | South Philly Steaks & Fries | Con - Concord, NCDescription Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Jersey Mikes, Salsaritas, Melt Shop, Dos Toros, Hill Country, Juniors, Far East, Asian Chao, Tony + Benny's, Zaros Bakery, etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub, Town Bar & Kitchen and NOM Mexican Table & Tequila Bar) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations. NOW HIRING: Hourly Assistant Manager at Villa Restaurant Group! Villa Restaurant Group is looking for a dedicated and motivated Hourly Assistant Manager to join our team! If you have strong leadership skills, a passion for hospitality, and experience in a fast-paced restaurant environment, we want to hear from you! Why Join Us? Competitive hourly pay Flexible schedules Opportunities for career growth and advancement Supportive team-oriented work environment Employee discounts and perks What You'll Do: Assist the General Manager in daily restaurant operations Supervise and support team members to ensure high-quality service Train and develop employees to meet company standards Ensure compliance with food safety, sanitation, and company policies Help manage inventory, ordering, and cost controls Maintain a clean, organized, and welcoming restaurant environment Handle guest inquiries and resolve any concerns professionally Lead by example with a hands-on approach and positive attitude What You'll Need: 1+ years of restaurant supervisory or management experience (quick service preferred) Strong leadership and team-building skills Excellent communication and problem-solving abilities Ability to work in a fast-paced environment and multitask effectively Availability to work flexible hours, including evenings, weekends, and holidays ServSafe certification is a plus but not required Villa Restaurant Group is an Equal Employment Opportunity Employer! IND1

Job DescriptionTGI Friday's # 2598 6840 Northlake Mall Drive Charlotte, NC 28216 ************ Role Purpose To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience. Key Responsibilities & Accountabilities Responsible for ensuring all trash is disposed of accordingly Cleaning and sanitizing kitchen and cooking equipment Dusting and cleaning windows, counters, tables, and woodwork Maintains cleanliness of restroom, perimeter of building and parking lot Work with a team and individually to complete cleaning tasks in an efficient and timely manner Follow proper food/health safety precautions and processes Perform duties as directed by management Qualification Requirements Previous experience cleaning restaurants and equipment a plus Must be able to work with team members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator

TGI FRIDAYS // Store 2598 Role Purpose Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's alcoholic beverage policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times. Key Responsibilities and Accountabilities ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger. Maintains a warm, welcoming, “Corner Bar” atmosphere Properly and promptly prepare, garnish, and serve drinks to Guests Provides a personal touch to repeat guests such as learning names and favorite drinks Coordinate food orders from Guests seated in the bar area with the kitchen Learn the menu and make recommendations when appropriate Upsells Guests on food or drink items where appropriate Keeps a clean, organized bar area Accurately rings up all orders in the POS system Following all relevant brand standards for service Qualification Requirements Must be dressed neatly and well groomed in company approved uniform at all times Must be able to operate P.O.S. system , make change correctly and make credit card transactions Must be able to calmly respond to angry Guests and notify a Manager Must be able to pass bar validation Must be able to respond clearly to Guests' requests Must be able to hear well amongst loud background noise Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs

Job DescriptionTGI Friday's # 2598 6840 Northlake Mall Drive Charlotte, NC 28216 ************ HOURLY MANAGER Role Purpose Responsible for supervising scheduled shifts and ensuring guests receive a Friday's Style dining experience characterized by a fun atmosphere and great tasting food and drinks which, are prepared and served safely. Key Responsibilities & Accountabilities Supervises operations during scheduled shifts that include daily decision-making, and staff support while upholding standards, product quality and cleanliness Ensures that the restaurant and staff are set up for an outstanding shift Observes team member performance in delivering the Friday's guest experience, providing immediate feedback, coaching, development and recognition Ensures all newly hired team members follow and complete their appropriate training plan Frequently interacts with Guests ensuring that their experience is delivered in accordance with Friday's Service Style; and follows up on any issues or complaints they may have Conducts motivational staff meetings ensuring that team members are engaged and informed regarding Friday's food, beverage, promotions, etc. Ensures great food is served to every guest Ensures ambiance of the restaurant is aligned with the Non-Negotiable Brand Standards (NNBS) Conducts food safety and line checks, to ensure food and beverage standards are met and executed safely. Manages cash handling procedures: assigns bartender drawers and performs checkouts of servers and bartenders ensuring all tickets are accounted for, all comps have been signed, the proper amount of cash, gift cards and credit card vouchers is obtained from team members, tip share is collected, and the proper amount of tips have been declared. Approves food and beverage comps or promotions. Checks in deliveries from vendors; ensuring quality and proper billing. Prepares end of shift reports. Ensures a safe working and guest environment to reduce the risk of injury and accidents. Assists with the completion of accident reports if a guest or employee is injured. Ensures proper security procedures are adhered to, in order to protect team members, guests and company assets, including security of beer walk-in, liquor room, store room freezer, back-door, safe alarms and office. Keeps immediate supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action. Conducts pre-screen interviews for team member candidates using applicable interview guides. Performs other duties and responsibilities as required or requested. Qualification Requirements Minimum 6 months experience as a Team Member and a Certified coach (internal) or one year of external restaurant experience with a college degree preferred (external) Must be capable of performing all functions and meeting qualification standards for all hourly positions

Job Details 4310 | South Philly Steaks & Fries | Con - Concord, NCDescription Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Jersey Mikes, Salsaritas, Melt Shop, Dos Toros, Hill Country, Juniors, Far East, Asian Chao, Tony + Benny's, Zaros Bakery, etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub, Town Bar & Kitchen and NOM Mexican Table & Tequila Bar) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations. Now hiring Cooks Opportunity for growth and advancement! We're hiring Immediately for: Full Time and Part Time! WHY SHOULD YOU APPLY: Competitive salary Paid time off Medical benefits Meal discounts Excellent training Career growth Fantastic culture and work environment Fun & Quirky! Who Knew? Flexible schedules Ideal candidates will have a passion for guest service satisfaction, the restaurant industry, and must be able to work flexible schedules including weekends and holidays and should have a great attitude and take pride in their work! We offer a fun and friendly work environment, superior training, excellent advancement opportunities, benefits and great hours! Can you commit to making eye contact, meeting and greeting each guest with Platinum Guest Service, wearing a smile as part of your uniform? If yes, then we would love to speak with you! Villa Restaurant Group is an Equal Employment Opportunity Employer.

Job Description TGI FRIDAYS // Store 1742 409 West W.T. Harris Boulevard Charlotte, NC 28262 CLEANING CREW Role Purpose To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience. Key Responsibilities & Accountabilities Responsible for ensuring all trash is disposed of accordingly Cleaning and sanitizing kitchen and cooking equipment Dusting and cleaning windows, counters, tables, and woodwork Maintains cleanliness of restroom, perimeter of building and parking lot Work with a team and individually to complete cleaning tasks in an efficient and timely manner Follow proper food/health safety precautions and processes Perform duties as directed by management Qualification Requirements Previous experience cleaning restaurants and equipment a plus Must be able to work with team members Must have professional appearance and conduct Must be thorough and detail oriented Ability to adapt and take direction Must be able to work individually and as a part of a team Must have strong work ethic and initiative Must be a team player and good communicator

TGI FRIDAYS - Store 1742 409 West W.T. Harris Boulevard Charlotte, NC 28262 HOST/ HOSTESS Role Purpose To present a positive first impression of TGI Friday's friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. Key Responsibilities & Accountabilities Greet incoming and departing Guests warmly Seat Guests in the bar or dining area and ensure a smooth handoff to the service staff. Promptly answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate Entertain the wait with Fun, Food and Beverage. Tend to special Guest needs and requests. Following all relevant brand standards for service Food, Beverage and Experience.

Job Description TGI FRIDAYS // Store # 1742 409 West W.T. Harris Boulevard Charlotte, NC 28262 DISHWASHER Role Purpose To provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment Key Responsibilities & Accountabilities Provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment. · Ensure dishes and cookware are sanitized and available as needed. Maintain daily cleanliness and maintenance of dish machine. Clean and sanitize service area and kitchen throughout shift. Complete assigned prep work and beautification duties. Trouble-shoot dishwasher machine malfunctions. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum Team Member morale, productivity, efficiency and effectiveness. At all times provides a favorable image of TGI Friday's to promote its aims and objectives and foster and enhance recognition and acceptance of all of its areas and endeavors. Qualifications Requirements Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities. Must also be able to perform duties that ensure Guest satisfaction. Must follow handling and sanitation procedures and use extreme caution with utensils, plateware, glassware and equipment to avoid breakage. Must be able to frequently lift and carry up to 70 lbs.