Jackmont Hospitality jobs in Concord, NC - 21 jobs

TGI Friday's # 2598 6840 Northlake Mall Drive Charlotte, NC 28216 ************ SERVER Role Purpose Sets places at dining tables, takes orders, serves food and drinks, answers inquiries about menu and attends to wishes of Guests, as well as suggestively selling food and drinks. Key Responsibilities & Accountabilities Greets Guests, builds rapport, and ensures an enjoyable, quality dining experience Build rapport. Ask questions to identify the experience the Guests wants. Promptly and accurately takes food and beverage requests from Guests Ensures expedient service of food and beverages to the Guest, checks frequently to ensure everything is to the Guests' specifications Learn TGIF menu and beverages, expertly recommends and upsells on items ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger. Following all relevant brand standards for service Accurately rings all orders into the POS system Qualification Requirements Must be able to deliver plates and food and clear tables, which may require lifting up to 30 lbs. Must be able to hear well amongst loud background noise Must be dressed neatly and well groomed in company approved uniform at all times Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately Must be able to calmly respond to angry Guests and notify a Manager Must be able to read and write notes to hearing impaired Guests Must be able to read menus to sight-impaired Guests Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request

Now hiring Team Members Opportunity for growth and Advancement! We're hiring Immediately for: Full Time and Part Time $14-$16/hour! · Line Servers . Pizza Maker . Cashier . Prep/Cook WHY SHOULD YOU APPLY: Competitive salary Medical benefits Meal discounts Excellent training Career growth Flexible schedules Ideal candidates will have a passion for guest service satisfaction, the restaurant industry, and must be able to work flexible schedules including weekends and holidays and should have a great attitude and take pride in their work! Villa Restaurant Group is an Equal Employment Opportunity Employer.

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Responsibilities: * Market Analysis & Planning: Collaborate closely with Market Planning to conduct comprehensive research and analysis of existing and prospective markets to identify high-potential opportunities for new store development, relocations, and to refine market strategies and long-term growth plans. * Site Selection & Negotiation: Develop and maintain strong relationships with landlords, developers, and commercial real estate brokers. Lead site selection for franchisee developments, ensuring alignment with brand standards and financial objectives. Negotiate favorable lease terms and manage due diligence for approved sites. * Franchisee Partnership: Guide franchisees through the site approval process, including packaging and presenting prospective sites to the Real Estate Committee. Support franchisees during lease review and property control hand-off to Design and Construction teams. * Cross-Functional Collaboration: Partner with internal teams to ensure seamless execution of development projects. Assist with special company initiatives requiring real estate expertise. Qualifications: * Education & Experience: Bachelor's degree in real estate, business, finance, or related field. 5-7 years of experience in corporate commercial real estate and market research analysis within the retail, QSR, fast-casual industry or an equivalent combination of education and experience is preferred. Previous experience working with franchisees or client-based relationships is essential to success in the role. * Technical Skills: Proficiency in Microsoft Word, Excel, and PowerPoint. Strong knowledge of GIS/desktop mapping tools and ability to learn new analytic platforms quickly. * Core Competencies: Strategic thinker with strong analytical and problem-solving skills. Excellent communication skills-able to convey ideas clearly in writing and verbally. Ability to build and maintain strong relationships across departments and with external partners. Highly organized with strong attention to detail and data accuracy. * Other Requirements: Willingness to travel extensively (up to 60%) and work flexible hours, including early mornings and late evenings as needed. Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

TGI Friday's # 2598 6840 Northlake Mall Drive TO GO SPECIALIST Role Purpose To-Go Specialists ensure we deliver convenience without compromising quality or safety. Key Responsibilities & Accountabilities Taking orders over the phone as well as in person. Offer to-go order guest a to‑go beverage if one has not been ordered. Preparing orders and organizing them into bags. Make sure everything is in the bag and checking off items as placed in bags. Review order to ensure 100% completeness, check to make sure drinks are included (if ordered). Greet at all guests or drivers in 30 seconds; cashing out guests and ensuring their satisfaction. Responsible for accurate cash handling. If online or to-go order, cash out guest within 2 minutes of arrival. Packs TOGO and delivery orders and confirm order with guest/driver. Thank the guest for choosing Fridays and invite them back again. Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food. Stocks TOGO area. Qualification Requirements Good Verbal Communication High Energy Level Customer Service Resolving Conflicts Teamwork Professionalism

Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Jersey Mikes, Salsaritas, Melt Shop, Dos Toros, Hill Country, Juniors, Far East, Asian Chao, Tony + Benny's, Zaros Bakery, etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub, Town Bar & Kitchen and NOM Mexican Table & Tequila Bar) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations. NOW HIRING: Hourly Assistant Manager at Villa Restaurant Group! Villa Restaurant Group is looking for a dedicated and motivated Hourly Assistant Manager to join our team! If you have strong leadership skills, a passion for hospitality, and experience in a fast-paced restaurant environment, we want to hear from you! Why Join Us? Competitive hourly pay Flexible schedules Opportunities for career growth and advancement Supportive team-oriented work environment Employee discounts and perks What You'll Do: Assist the General Manager in daily restaurant operations Supervise and support team members to ensure high-quality service Train and develop employees to meet company standards Ensure compliance with food safety, sanitation, and company policies Help manage inventory, ordering, and cost controls Maintain a clean, organized, and welcoming restaurant environment Handle guest inquiries and resolve any concerns professionally Lead by example with a hands-on approach and positive attitude What You'll Need: 1+ years of restaurant supervisory or management experience (quick service preferred) Strong leadership and team-building skills Excellent communication and problem-solving abilities Ability to work in a fast-paced environment and multitask effectively Availability to work flexible hours, including evenings, weekends, and holidays ServSafe certification is a plus but not required Villa Restaurant Group is an Equal Employment Opportunity Employer! IND1

The Food Runner assists servers in delivering food to the proper table at the right time, clearing dirty plates and silverware, responding to other guest needs, and any other tasks that contribute to the smooth flow of the shift. Responsibilities Check food for accuracy, presentation and temperature prior to removing it from the window Communicate with all parts of the kitchen so food ticket is executed correctly Deliver food to tables promptly Answer questions about the food if ask guest asks Pre-bus soiled plates from guest tables Tidy work stations and expo area Understand restaurant layout in order for food to be delivered correctly Working Conditions Stand for the entirety of scheduled shift Walk/move around the restaurant for the majority of scheduled shift Be able to lift up to 20 lbs. Be able to hold warm plates in order to deliver food to guests in a timely fashion Skills Strong verbal skills Strong knowledge of menu items Ability to move quickly to ensure food is delivered promptly and that food in the window doesn't sit for longer than expected Education/Experience High School Diploma or equivalent is preferred 1-2 years of experience in food service/hospitality field High volume restaurant experience is a plus

TGI Friday's # 2598 6840 Northlake Mall Drive Charlotte, NC 28216 ************ HOURLY MANAGER Role Purpose Responsible for supervising scheduled shifts and ensuring guests receive a Friday's Style dining experience characterized by a fun atmosphere and great tasting food and drinks which, are prepared and served safely. Key Responsibilities & Accountabilities Supervises operations during scheduled shifts that include daily decision-making, and staff support while upholding standards, product quality and cleanliness Ensures that the restaurant and staff are set up for an outstanding shift Observes team member performance in delivering the Friday's guest experience, providing immediate feedback, coaching, development and recognition Ensures all newly hired team members follow and complete their appropriate training plan Frequently interacts with Guests ensuring that their experience is delivered in accordance with Friday's Service Style; and follows up on any issues or complaints they may have Conducts motivational staff meetings ensuring that team members are engaged and informed regarding Friday's food, beverage, promotions, etc. Ensures great food is served to every guest Ensures ambiance of the restaurant is aligned with the Non-Negotiable Brand Standards (NNBS) Conducts food safety and line checks, to ensure food and beverage standards are met and executed safely. Manages cash handling procedures: assigns bartender drawers and performs checkouts of servers and bartenders ensuring all tickets are accounted for, all comps have been signed, the proper amount of cash, gift cards and credit card vouchers is obtained from team members, tip share is collected, and the proper amount of tips have been declared. Approves food and beverage comps or promotions. Checks in deliveries from vendors; ensuring quality and proper billing. Prepares end of shift reports. Ensures a safe working and guest environment to reduce the risk of injury and accidents. Assists with the completion of accident reports if a guest or employee is injured. Ensures proper security procedures are adhered to, in order to protect team members, guests and company assets, including security of beer walk-in, liquor room, store room freezer, back-door, safe alarms and office. Keeps immediate supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action. Conducts pre-screen interviews for team member candidates using applicable interview guides. Performs other duties and responsibilities as required or requested. Qualification Requirements Minimum 6 months experience as a Team Member and a Certified coach (internal) or one year of external restaurant experience with a college degree preferred (external) Must be capable of performing all functions and meeting qualification standards for all hourly positions

The Dishwasher is responsible for maintaining cleanliness and sanitation of all cutlery, glassware, food machines, etc. Furthermore, it is essential that the dishwasher maintain the dishwashing station in a pristine and safe manner. Responsibilities Organize and clean all dirty dishes, glassware, cooking utensils, etc. into a dishwasher. Ensure that the water in the dishwasher is taken out in an hourly basis Remove trash and garbage from the restaurant and dispose into the dumpster Roll/unroll mats in preparation for floors to be cleaned Working Conditions Be able to: sit, climb, stoop, kneel, constantly move around in one area Be able to stand for the entirety of a scheduled shift Be able to lift up and move heavy objects up to 60 lbs. Be able to safely lift bags, cases and stacks weighing up to 60 lbs. Be able to multitask and adapt to the high volume of the restaurant Be able to work in hot, wet, humid and loud environment for long periods of time Education/Experience Previous experience in a high volume restaurant is a plus

Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Jersey Mikes, Salsaritas, Melt Shop, Dos Toros, Hill Country, Juniors, Far East, Asian Chao, Tony + Benny's, Zaros Bakery, etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub, Town Bar & Kitchen and NOM Mexican Table & Tequila Bar) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations. Now hiring Cooks Opportunity for growth and advancement! We're hiring Immediately for: Full Time and Part Time! WHY SHOULD YOU APPLY: Competitive salary Paid time off Medical benefits Meal discounts Excellent training Career growth Fantastic culture and work environment Fun & Quirky! Who Knew? Flexible schedules Ideal candidates will have a passion for guest service satisfaction, the restaurant industry, and must be able to work flexible schedules including weekends and holidays and should have a great attitude and take pride in their work! We offer a fun and friendly work environment, superior training, excellent advancement opportunities, benefits and great hours! Can you commit to making eye contact, meeting and greeting each guest with Platinum Guest Service, wearing a smile as part of your uniform? If yes, then we would love to speak with you! Villa Restaurant Group is an Equal Employment Opportunity Employer.

The busser is responsible for assisting wait staff and bartenders with upkeep of tables and service areas. When a party departs, a busser removes dirty dishes, sanitizes the table, cleans the seats and tidies up the surrounding floor/table area. Responsibilities Remove used/unnecessary plates while guests are still seated at the table Remove extra place settings at the table or provide any additional settings as needed Prepare tables for the next round of service by removing all plates and glasses Sanitize the table and surrounding area for its next turn Reset place settings: complete with silverware, water glasses, and bread plate, etc. Restock and assist with maintenance of expo/servers' stations, glass washing area, etc. Empty trash containers and dirty dish receptacles Assist with refilling ice for bar service station Skills Strong customer service skills and pleasant rapport with dining guests Solid communication skills Good sense of menu items Working Conditions Be able to walk, stand, bend, twist, move around for the entire duration of the scheduled shift Be able to lift or carry up to 15 lbs. Education/Experience High school diploma or equivalent is preferred Prior restaurant experience is a plus but not required

The Bartender must be friendly and outgoing and possess excellent communication skills in order to provide a spectacular experience for the bar guest. The individual personality of the Bartender should shine through in order to thrill restaurant guests. He/she must be able to mix and match ingredients in order to create innovative drinks in accordance with both the menu and needs/expectations of guests. Responsibilities Prepare alcohol or non-alcohol beverages Interact with customers, take orders and serve food and drinks Assess guests' needs and preferences and make recommendations Restock and replenish bar inventory and supplies Keep the bar organized, stocked and clean Check guests' identification and confirm it meets legal drinking age Monitor and control alcohol consumption from our guests to ensure guest safety Communicate and attend to our guests in a timely manner Work with others in order to keep all areas cleaned and stocked to company standards Stay guest focused and nurture an excellent guest experience Comply with all food and beverage regulations Skills Basic mathematical skills- handle money and give proper change Basic reading skills Basic computer skills- POS handling Solid knowledge of beer, wine, and familiarization with cocktail recipes Strong communication skills Understanding of Barcelona's food and beverage specifications Comprehension of workplace safety procedures Working Conditions Be able to walk and stand for the entirety of a scheduled shift Be able to continuously reach, bend, lift, and carry Be able to remain stationary for parts of a scheduled shift Must be of legal age to serve liquor per state law Education/Experience High school diploma or equivalent (preferred) Prior restaurant experience is a plus but not required Pass TIPs/ABC Alcohol test with a score of 70% or better

The Line Cook prepares food exactly to the Executive Chef's specifications and manages all food stations for menu execution. Responsibilities Set up and stock all food stations with necessary supplies Prep all needed food items for service Execute menu items according to specifications and standards Cook menu items in cooperation with the rest of the kitchen staff Ensure that all food is made in a timely fashion and always in high quality Clean up station and take care of any leftover or “bad” food according to the chef Stock inventory of stations Certify that all nutrition and sanitation regulations are kept Skills Cooking experience Clear understanding of menu items Understand and responsible for prepping ingredients Strong grasp on various cooking methods, food items, equipment, etc. Multitask in a high volume kitchen Basic math and written communication skills Working Conditions Handle hot and cold work conditions during food preparation Continuous reaching, bending, lifting, carrying items up to 30 lbs. Stand and move around for the entirety of the scheduled shift Education/Experience Have a high school diploma, or equivalent (preferred). 2 or 4 year culinary degree preferred, but not required. Minimum of 1-2 years experience in food service/hospitality field Food handler's card may be required according to local and or state regulations

TGI FRIDAYS - Store 1742 409 West W.T. Harris Boulevard Charlotte, NC 28262 HOST/ HOSTESS Role Purpose To present a positive first impression of TGI Friday's friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. Key Responsibilities & Accountabilities Greet incoming and departing Guests warmly Seat Guests in the bar or dining area and ensure a smooth handoff to the service staff. Promptly answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate Entertain the wait with Fun, Food and Beverage. Tend to special Guest needs and requests. Following all relevant brand standards for service Food, Beverage and Experience.

TGI FRIDAYS // Store # 1742 409 West W.T. Harris Boulevard Charlotte, NC 28262 DISHWASHER Role Purpose To provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment Key Responsibilities & Accountabilities Provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment. · Ensure dishes and cookware are sanitized and available as needed. Maintain daily cleanliness and maintenance of dish machine. Clean and sanitize service area and kitchen throughout shift. Complete assigned prep work and beautification duties. Trouble-shoot dishwasher machine malfunctions. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum Team Member morale, productivity, efficiency and effectiveness. At all times provides a favorable image of TGI Friday's to promote its aims and objectives and foster and enhance recognition and acceptance of all of its areas and endeavors. Qualifications Requirements Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities. Must also be able to perform duties that ensure Guest satisfaction. Must follow handling and sanitation procedures and use extreme caution with utensils, plateware, glassware and equipment to avoid breakage. Must be able to frequently lift and carry up to 70 lbs.

The main responsibility of a host/hostess is to greet guests pleasantly, in a timely manner upon their arrival to the restaurant. The ultimate goal of a host/hostess is to welcome guests to their dining experience in a warm and friendly manner. The host/hostess will seat guests, present menus to guests, inform guests of their server, and answer any intermediary questions prior to the arrival of the server. Responsibilities Greet and seat guests Present menus to guests Create and organize wait lists Manage floor plan Answer phone and answer any questions regarding the menu and restaurant Manage the call-ahead/reservation list in tandem with a manager Interact with guests as they leave the restaurant in order to ensure positive dining experience Skills Strong verbal communication skills towards guests and coworkers Superb reading and writing skills in order to create wait list and decipher wait time Excellent organizational skills Multitask in a high volume setting Working Conditions Be able to stand for the entirety of a scheduled shift Be able to reach, bend, and stoop frequently Be able to carry up to 15 lbs. Education/Experience High school diploma or equivalent is preferred Prior restaurant experience is not required

TGI FRIDAYS // Store 1742 409 West W.T. Harris Boulevard Charlotte, NC 28262 OB TITLE: Cook OPERATING GROUP: TGI Friday's USA FUNCTION: Operations REPORTS TO (TITLE): Kitchen Manager Role Purpose To prepare a wide variety of foods according to recipe requirements and to adhere to product sensitivities and plate presentation. To ensure that all prepared food meets TGI Friday's standard of excellence. Key Responsibilities & Accountabilities Ensures that all prepared food meets TGI Friday's standard of excellence, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines. Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product. Keeps entire kitchen clean; stocks and sets up rotation. Keeps prepared food continuously moving out of the kitchen. Communicates ticket times and potential problems with the service staff, kitchen staff and Managers. Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly every day. Requisitions products on a timely basis. Operates and maintains equipment properly. Cleans and sanitizes throughout the shift. Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all products. Obtains Manager signature on all products. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Key Decisions Influences: Guest Experience Following and enforcement of standards of cleanliness and presentation Management of inventory Measures of Success Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores Food quality and cost Cleanliness and sanitation Qualification Requirements Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities. Must also be able to perform duties that ensure Guest satisfaction. Must produce items exactly according to recipe to ensure Guest satisfaction and control food costs. Must follow food handling and sanitation procedures to control food costs and ensure Guest and Team Member safety. Ensures positive Team Member morale. Must be able to read Guest orders Must be able to hear kitchen, window person and/or Manager requests in the midst of loud background noise Must be able to frequently lift and carry up to 70 lbs THE GUEST (Friendliness, Sociability): actively contributes to fun, friendly and engaging service Understands how their role impacts the guest Displays a caring attitude towards guests. Contributes to the guest experience through knowledge of job and products Demonstrates a service attitude by providing support to those who are directly serving the guest Consistently follows recipe directions to provide quality food that meets the guests' expectations Handles special requests in a responsive and positive way Utilizes customer feedback to provide a better guest experience COMMUNICATION (Sociability, Cooperation): keeps the lines of communication positive, open and productive Pays close attention to guests' and coworkers' special requests to ensure accuracy Responds positively to conflict situations and works to find appropriate solutions Keeps interaction positive and productive; avoids conveying negative messages Shares information with others to raise awareness of potential needs and concerns Listens carefully and attentively to others without interrupting Asks thoughtful questions to ensure proper understanding of the message being conveyed Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions PASSION & INITIATIVE (Drive & Energy, Dependatiblity): keeps it fun and keeps up with the pace Shows guests and team members that he/she genuinely enjoys the job Displays passion, energy and pride in doing the job right Exhibits ability to learn the craft and a desire to continue to develop and grow. Works with a strong sense of urgency and drive; pushes for quick, yet accurate results Focuses on the way he/she approaches a task, not just the task itself Takes independent action to improve existing systems and processes Enthusiastically promotes the TGI Friday's brand and menu items RELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity): Works hard and delivers quality results Arrives on time and ready to work dressed in proper uniform Attends all required shift meetings and is prepared to contribute Follows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality standards Minimizes wastes and costs (e.g., maintains proper rotation of inventory) Balances speed of production with accuracy and quality Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability): Knows that anything can and will happen and handles uncertainty in a calm, controlled manner Addresses daily challenges and obstacles with confidence and a positive attitude Handles multiple tasks without becoming visibly overwhelmed or flustered Easily adjusts to meet changing demands and new responsibilities Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift Maintains an even-tempered demeanor even in stressful situations Responds calmly to problems and controls emotional reactions Handles him/herself in a professional manner at all times TEAMWORK & COLLABORATION (Friendliness, Cooperation): Fuels an environment where everyone pitches in and gets along Recognizes the importance of working together to accomplish goals Actively promotes cooperation, respect, and acceptance of all team members Establishes positive and supportive working relationships with all team members to maintain a productive environment Takes on additional responsibilities to ensure proper coverage during rush periods Reaches out to team members when necessary to ensure timely completion of all tasks Takes advantage of opportunities to set an example for new or inexperienced team members

TGI FRIDAYS // Store 2598 Role Purpose Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's alcoholic beverage policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times. Key Responsibilities and Accountabilities ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger. Maintains a warm, welcoming, “Corner Bar” atmosphere Properly and promptly prepare, garnish, and serve drinks to Guests Provides a personal touch to repeat guests such as learning names and favorite drinks Coordinate food orders from Guests seated in the bar area with the kitchen Learn the menu and make recommendations when appropriate Upsells Guests on food or drink items where appropriate Keeps a clean, organized bar area Accurately rings up all orders in the POS system Following all relevant brand standards for service Qualification Requirements Must be dressed neatly and well groomed in company approved uniform at all times Must be able to operate P.O.S. system , make change correctly and make credit card transactions Must be able to calmly respond to angry Guests and notify a Manager Must be able to pass bar validation Must be able to respond clearly to Guests' requests Must be able to hear well amongst loud background noise Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs

The Server is responsible for providing exceptional service, taking orders, and delivering food to restaurant guests. Servers are expected to answer questions regarding the menu, and they work closely with other wait staff and kitchen staff to ensure that the shift is running smoothly. Servers offer suggestions and recommendations to guests, making for a unique and enjoyable dining experience. Servers never say no to guests, and are expected to go above and beyond for all guests. Responsibilities Direct guests to their seats and present the menu Present the guest with recommendations, including wine pairings Work with the back server to ensure all of the guest's needs are met Ring in all orders into Micros and process payments Check identification to ensure that guests meet minimum age requirements for consumption of alcoholic beverages Maintain tables through pre-bussing, marking and clearing with correct procedure Check with guests regularly to ensure that they are enjoying their meals and take action to correct any problems Attend to every need of the guest Reset tables with plates, napkins, glasses and silverware prior to service/seating Set up food stations to prepare for the next shift or for large parties Assist host by answering phones to take call-aheads or to-go orders, and by greeting, seating, and thanking guests Work diligently in order to achieve outstanding service quality Adapt to a fast-paced work environment Skills Solid knowledge of the menu and culture of the restaurant Basic English reading and communication skills Strong attention to detail Understanding of Micros POS system-entering orders, processing payments Identification and prioritization of tasks to maintain tables Avid team player Working Conditions Be able to stand on your feet for the entirety of a scheduled shift Have strong customer-service skills with an “above and beyond” attitude Must be able to work quickly in a confined area and stand for extended periods of time Education/Experience High school diploma or equivalent is required Willingness to learn a new craft and acclimate to a fun culture Prior restaurant experience is not required TIPs Certification- CT/NY/MA/VA/FL Markets ABC Certification- TN Market

TGI FRIDAYS 2598 Role Purpose: The purpose of the Prep Cook role at TGI Fridays is to support the kitchen team by efficiently preparing ingredients and ensuring all food items are ready for cooking. This role plays a key part in maintaining food quality, cleanliness, and a smooth workflow, contributing to the overall guest experience by delivering delicious, consistent meals in a timely manner. Key Responsibilities: Prepare ingredients and assemble dishes according to recipes and specifications Maintain cleanliness and organization of the kitchen and workstations Follow food safety and sanitation guidelines at all times Assist in daily food preparation, including chopping, portioning, and cooking Ensure ingredients are stocked and ready for use Collaborate with kitchen staff to meet customer demand in a fast-paced environment Maintain a high standard of quality and consistency in food preparation