Jackmont Hospitality jobs in Coral Springs, FL - 82 jobs

Job DescriptionTGI Friday's # 2641 80 SW 84th Street Plantation, FLA 33024 ************ DISHWASHER Role Purpose To provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment Key Responsibilities & Accountabilities Provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment. · Ensure dishes and cookware are sanitized and available as needed. Maintain daily cleanliness and maintenance of dish machine. Clean and sanitize service area and kitchen throughout shift. Complete assigned prep work and beautification duties. Trouble-shoot dishwasher machine malfunctions. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum Team Member morale, productivity, efficiency and effectiveness. At all times provides a favorable image of TGI Friday's to promote its aims and objectives and foster and enhance recognition and acceptance of all of its areas and endeavors. Qualifications Requirements Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities. Must also be able to perform duties that ensure Guest satisfaction. Must follow handling and sanitation procedures and use extreme caution with utensils, plateware, glassware and equipment to avoid breakage. Must be able to frequently lift and carry up to 70 lbs.

JOB SUMMARY: Responsible for all operational aspects of marketing & call campaigns, special events, partnership, and loyalty programs. Oversee the booking process for agents, partners and guests, communication, and execution of campaigns onboard. This role will handle CRM optimization, accounting for revenue and cost, and set up systems to allow for forecasting and reporting. DUTIES & RESPONSIBILITIES: Ensure the optimal execution of marketing campaigns by implementing all system processes that will set up the reservation team with an executable booking process and deliver what is promised to guests on board. Streamline the agent booking process and reduce talk time by enhancing system driven rules and automations. Assess and implement processes, enhancements, and projects with regard to the execution of all campaigns, promotions, and programs. Liaise with key stakeholders, including but not limited to casino marketing, analytics, reservations, onboard, accounting, finance, systems (Seaware, Seaweb) and/or Salesforce to ensure alignment regarding current and future developments. Manage Salesforce and Seaware projects for the creation, issuance, and redemption of casino offers and programs. Manage booking rules for culmination of all casino marketing events and campaigns. Own development and provide vision for new system enhancements, promotions, and corrections with IT. Liaise with the Business Intelligence team to create and/or update existing booking and financial reports. Collaborate with special project teams to ensure casino is accounted for in company-wide initiatives. Manage system testing for upgrades/hot fixes/enhancements (e.g. Versonix, Salesforce, Freestyle). Perform other job-related duties as assigned. QUALIFICATIONS DEGREE TYPE: Bachelor's Degree FIELD(S) OF STUDY: Business Administration, Accounting, Hospitality, or related field of study. EXPERIENCE: Minimum 5 years' experience in call center operations, IT project management, hospitality, marketing or related role. Experience with database systems and developing strategies to engage customer base. 2 years' prior supervisory experience preferred, leading an operations team. Previous cruise and/or casino experience preferred. COMPETENCIES/SKILLS: Strong leadership skills to identify, plan, and execute strategies with excellence. Acute attention to detail and the ability to be proactive. Strong knowledge of products and services in a call center environment. Analytical skills to review reporting, identify booking and/or campaign trends, performance, and opportunities for improvement. Effective interpersonal, written, and verbal communication skills needed to engage all levels within the organization and external customers with diverse personalities. Strong organizational skills and multitasking ability to perform in a fast paced environment. Advanced level working knowledge of Freestyle Connect reservation system and Salesforce, or a strong technological background.

JOB SUMMARY: Execute strategic sourcing projects for various assigned categories to take advantage of savings opportunities across the Company. DUTIES & RESPONSIBILITIES: Work with stakeholder groups to establish specifications for the assigned category. Perform market analysis, benchmark analysis, and spend analysis for assigned category projects. Support spend activity and purchase requests for assigned categories and determine proper action plan for all purchases that meet the Supply Chain involvement threshold. Assist Managers in developing and executing an assigned sourcing and bid event strategy and analytics. Handle the eRFx submittal requirements from start to finish based on sprint categories requirements and support market events across categories. Create proposal templates, outlines, and compliance matrices within RFx tool. Obtain quotes from suppliers and complete a comparative analysis. Conduct advanced scenario modeling to determine category savings opportunity based on different decision criteria. Assist in the supplier selection and negotiation process. Establish savings tracking methodology, perform savings tracking, and report realized savings on a continual basis. Monitor supplier performance and manage supplier relationships for key suppliers across multiple business divisions. Assist in placing contracts for strategic purchases and large spot buys when no existing contracts exists. Perform other job-related functions as assigned. QUALIFICATIONS DEGREE TYPE: Bachelor's Degree FIELD(S) OF STUDY: Business EXPERIENCE: 2-4 years of strategic sourcing experience or procurement consulting experience. COMPETENCIES/SKILLS: Demonstrated success of leading project teams to achieving quantifiable savings by applying sourcing methods. Highly self-motivated with the ability to drive change in a global decentralized organization with minimal supervision. Strong project management skills and results oriented. Strong analytical, influencing, facilitating, teambuilding, strategic thinking, and process-driven skills. Excellent interpersonal skills and oral and written communication skills. Demonstrated success in gathering data, conducting analyses, and generating high quality outputs. Strong negotiation management experience. Knowledge of eProcurement and eCatalog management systems is a plus. Firsthand working knowledge of strategic sourcing methodology is essential. Technical knowledge and expertise in certain commodity areas is a plus. Proficiency in Microsoft suite (Word, Excel, and PowerPoint), Ariba Sourcing, eRFX and eAuction experience preferred. To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

BASIC PURPOSE: Responsible for supporting business rules and processes required for the deployment of new systems, enhancements of existing systems and support of current systems. Level 1 understanding of business and systems knowledge to understand current state processes and define future rules and processes based on business requirements and objectives. POSITION RESPONSIBILITIES: Analyze projects and review requirements, specifications, test, support, and training plans to ensure requests are in line with business objectives on projects for business rules team. Survey the building, testing, implementation, and administration of business rules in Seaware in order to support new business objectives or improve system effectiveness. Build a strong understanding of the Use Cases and their relationship with business rules. Analyze processes, develop or modify business rules accordingly as well as develop and document test plans. Work with Revenue Management and other business areas to identify potential solutions and assess the feasibility of new business rules when required. Identify business requirements and make appropriate recommendations to leadership in support of business need. Adhere to project and team standards for coding and testing each unit of work. Apply business and IT knowledge as a basis to drive optimal technology and business solutions by using the company's standard change control policy. Work with teammates on daily assignments as needed to ensure the entire team meets its deadlines and objectives. Support production issues: diagnose and determination activities to resolve any technical problems that may occur with business rules. Identify areas of improvement by conducting periodic analysis as instructed by management to gain insight to application and business rules inefficiencies. Support investigation and the correction of application-related issues as necessary by using troubleshooting techniques and other available resources. Gather the documentation and conduct training sessions with teammates as needed to keep users current of changes in application functions, procedures and/or new functionality as it relates to business rules in the areas of dining, entertainment, and spa. Support business rules team during off hours where an issue is found, may need to diagnose, and provide a timely fix to production issues. Flexibility to work different hours including nights to support hours of operations for NCL European and NCL International offices. Perform other job-related functions as required. KNOWLEDGE AND EXPERIENCE: EDUCATION: Associate degree or related field of study or equivalent with relevant background and skills. EXPERIENCE: Minimum 2 years' experience with business systems analysis and rules development within the Information Technology field. Cruise industry experience strongly preferred. KNOWLEDGE & SKILLS: Hands on experience with a business rules engine. Exposure to design, development, coding, and testing with in an IT solution. Exposure or experience in process-based solutions. Requires excellent communication, analytical, facilitation and problem-solving skills. Self-directed, strong team player with ability to establish sound and effective goals. Ability to successfully multi-task and manage workflow priorities. Knowledge or exposure to SQL is a plus. Possess excellent follow-up skills and communication skills. Strong proficiency with MS Office with emphasis on Excel, Word and MS Project required. Ability to expand knowledge of the application and other related tools to maximize potential. Ability to handle on call production support according to business demands.

BASIC PURPOSE: Responsible for supporting the Revenue Air processes by reviewing and resolving all escalations, service failures, and errors prior to travel. Executing all quality control and service standards to align with the Air promotion Terms and Conditions. POSITION RESPONSIBILITIES: Manage Revenue Management Air escalations inbox and maintain a turnaround time of 24-48 business hours. Each escalation must be reviewed and acted upon, determining the best approach for each individual resolution. Maintain a tracking system for errors and failures. These should be documented in such a way that they can be tracked and provide insight on the nature of requests/errors. Maintain a current understanding of other departments operating policies and procedures to make accurate decisions and deliver appropriate problem resolution. Work with the leadership team and come up with recommendations on ways to reduce errors. Identify air trends, cost patterns, and key performance metrics to assist with decision making. Monitor and update the "Travel With" guarantee program to ensure all reservations are within compliance of terms and conditions. Adjust reservations by waiving penalties, adjusting, and rebooking flight itineraries as needed. Assist with creating and actioning quality assurance reports. Assist with air ticketing and re-shopping as needed. Perform other job-related functions as assigned. KNOWLEDGE AND EXPERIENCE: EDUCATION: High school diploma or equivalent required. Associates Degree preferred; or any equivalent combination of relevant education and work experience. EXPERIENCE: Minimum 2 years' experience in customer service handling escalations, preferably at a cruise line, travel agency, or airline. GDS system experience required (Amadeus and/or Sabre experience preferred) KNOWLEDGE & SKILLS: Working and process knowledge of GDS systems, preferably Amadeus and/or Sabre, and related air ticketing functionality. Familiarity with airline contract terms and conditions. Proficient knowledge in flight patterns, geographical routing, general ticketing standards, major gateways, and hubs. Must possess excellent decision-making skills and be able to interpret quality assurance standards and procedures. Intermediate level knowledge of Microsoft Office Suite. Strong attention to detail in order to identify and correct discrepancies. Strong interpersonal skills to work effectively with team members. Ability to work in a team environment. Strong prioritization skills. Ability to multi-task and work in a fast-paced environment. Must be available to work weekends, holidays, and flexible shifts as needed.

JOB SUMMARY: The Senior Analyst, Marketing Analytics will partner closely with senior marketing leadership to deliver strategic dashboards, ad-hoc analyses, and performance insights that drive data-informed decision-making. This role is responsible for measuring and optimizing marketing effectiveness across campaigns, including promotions, email, direct mail, and paid media. Leveraging cruise consumer behavior data and key performance metrics, the analyst will develop and manage analytics solutions to maximize marketing ROI. This position plays a critical role in supporting growth initiatives across North America and international markets, providing actionable insights to strengthen brand awareness, enhance customer loyalty, and accelerate revenue growth. DUTIES & RESPONSIBILITIES: Own and continuously enhance end-to-end reporting across leads, customer profiles, bookings, web traffic, and multi-channel campaigns to drive performance for Marketing, Sales, Revenue, Executives, and Partners. Leverage advanced database skills to structure, query, and analyze large, complex datasets, delivering actionable insights that fuel data-driven marketing strategies. Navigate ambiguity with confidence, connecting disparate data sources and uncovering meaningful patterns to guide strategic decisions. Ensure data quality, consistency, and accessibility across all measurement platforms to support robust, real-time decision-making. Design and optimize executive-level Tableau dashboards using calculated fields, LOD expressions, and parameters-delivering dynamic, interactive reporting at scale. Deliver audience segmentation and cross-channel performance analysis to refine targeting and maximize marketing ROI. Partner cross-functionally to evolve reporting frameworks and pioneer scalable analytics solutions for complex business challenges. Support quarterly and annual planning through scenario modeling, demand forecasting, and strategic recommendations on marketing investment. Champion analytics best practices-building clear, insight-driven presentations, automating KPI tracking, leading performance readouts, and aligning stakeholders across functions. Perform other job-related functions as assigned. QUALIFICATIONS DEGREE TYPE: Bachelor's Degree FIELD(S) OF STUDY: Data Analytics/Business Intelligence, Marketing, Economics, Computer Science, Business Administration, Finance, Mathematics, or related field. EXPERIENCE: Minimum 3 years of experience in analytical or quantitative roles involving business analysis or marketing analytics. Proven experience designing data visualizations and reporting solutions using Tableau or comparable BI tools. Familiarity with ETL processes and handling complex datasets is preferred but not required. Prior experience in the travel and hospitality industry is a plus but not mandatory. COMPETENCIES/SKILLS: Advanced proficiency in SQL, Tableau, and Excel. Experience with Adobe Analytics is preferred. Knowledge of R and/or Python is a plus but not required. Skilled in developing automated tools and analytics solutions. Excellent written and verbal communication skills, enabling effective collaboration with stakeholders across Marketing Analytics and other teams. Strong ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment. Self-motivated, quality-focused, delivery-oriented, with excellent self-prioritization skills. Passionate about leveraging data to solve complex business problems and drive impactful solutions, with a strong commitment to building a career in analytics.

The Director, Strategic Projects owns design, build, and execution of strategic initiatives and partnerships that enhance competitiveness, growth, and operational efficiency across NCLH. The leader is charged with delivery of strategic project(s), cross-functional coordination, and long-term performance optimization across multi-year strategic initiative(s). POSITION RESPONSIBILITIES Lead strategic projects and partnerships in alignment with the enterprise strategy and goals Manage integration of new venture(s) by developing comprehensive execution plans, driving cross-workstream and key stakeholder alignment, identifying and mitigating potential risks, and managing delivery of integrated project plans Create high-impact materials and communications, including deliverables for the board of directors and executive leadership team Own working level relationships with strategic partner(s) and third-party execution support (e.g., management consultants, design consultants, and contractors) Foster a culture of excellence, continuous improvement, and accountability across the project team(s) Mentor cross-functional teams, fostering talent development and influencing executive alignment Perform other job-related functions as assigned COMPETENCIES & SKILLS Proven track record of project management, delivery of enterprise-level transformation, and executive communications Strong executive presence and ability to engage credibly with senior stakeholders and cross-functional leaders Excellent communication, problem-solving, and collaboration skills across multidisciplinary teams Distinctive organizational, analytical, and project coordination skills with a high level of attention to detail Advanced analytical and financial modelling skills, including scenario planning and KPI development Passion for enabling operational excellence through strategic foresight, influence, and innovation Ability to thrive in a fast-paced environment while maintaining accuracy, consistency, and professionalism FIELD(S) OF STUDY: Bachelor's Degree with a concentration in Business, Finance, Project Management or related field or related field with demonstrated project management experience EXPERIENCE: Minimum 5 years of experience in management consulting, PE operations, mergers and integration, and / or complex program management of capital-intensive physical assets - including at least 3 years in strategic planning, consulting, or operational leadership roles CERTIFICATIONS/LICENSES: MBA or Masters degree strongly preferred

Responsible for building and maintaining internal Enterprise Analytics solutions which include but is not limited to database design/modeling, database creation, performance optimization, data loads, reporting and dashboards. Provide senior level technical expertise in overseeing the design, implementation and maintenance of the data architecture function as well as serve as the in-house expert that leads and promotes innovative data designs and data quality improvements. DUTIES & RESPONSIBILITIES Lead and support the analytical content for data related to onboard systems which includes (Fleet) HR data, Hotel/Property Management data, Point of Sale data and Dining System data amongst others. Lead and provide technical guidance for design and implementation of data storage and governance systems. Design and develop highly visual, interactive, and layered Enterprise Analytics solutions using Tableau, Business Objects (utilizing Information Design Tool, Web Intelligence, & Crystal Reports). Triage requests, gather user requirements, and ultimately facilitate ad hoc report/data requests with a quick turn-around time and/or develop production reports originating from the Data Warehouse (Snowflake) to be used by the business for ongoing analytical and operational needs. Responsible for the construction of basic to advanced SQL (Oracle / SQL Server) and basic PLSQL that provide the necessary data to support the business and feed our Enterprise Analytics platforms. Responsible for data preparation, data blending, the creation of data models /sets. Provide application support to internal users of the Enterprise Analytics applications including fleet and shore-side departments. Define and document processes, best practices, and strategies for existing and future Enterprise Analytics solutions, optimizing business efficiencies as it relates to process improvement. Responsible for the education of users on available Enterprise Analytics platform. Design test plans, including definition of test cases and the creation of detailed solution test scripts. Work with other teams and vendors to explore methods for automation of testing. Audit and analyze application data, when requested by management. Act as a liaison between business users, management and application system IT support. Maintain documentation of database workflows, requirements, policies, and procedures as they relate to Enterprise Analytics reporting. Prepare, assist, and conduct presentations to management and team members related to analytical findings across various areas of the business that will be utilizing the data. Support the creation, implementation, communication and ongoing support of data standards and processes to ensure standardized data naming, establishing consistent data definitions and monitoring overall data quality. Assist business and IT areas in developing relevant exception reporting and addressing existing exceptions reports to ensure that mistakes, inaccuracies and discrepancies are highlighted, addressed and ultimately resolved. Interface with Data Warehouse and Architectural staff to provide data requirements to support ongoing Enterprise Analytics initiative. Perform other job-related functions as assigned. QUALIFICATIONS DEGREE TYPE: Bachelor's Degree FIELD(S) OF STUDY: Computer Engineer Science, Statistics, Industry Engineering, Business Administration or related field of study; or any equivalent combination of experience and training. EXPERIENCE Minimum 4 years' experience in Information Technology, Enterprise Analytics and Database, developing data visualizations, end user reports and performing data analysis, using Enterprise Analytics platforms including Tableau, Business Objects (Information Design Tool, Web Intelligence & Crystal Reports). COMPETENCIES/SKILLS Strong ability to use SQL for analyzing data. In-depth Knowledge of Software Development Lifecycle and methodologies. Project management and data warehouse technologies experience, preferred. Strong background developing data visualizations, end user reports and performing data analysis. Strong understanding of design strategies around information display. End to end knowledge of Enterprise Analytics and data warehousing architectures. Fundamental understanding of data management systems and processes within the ecosystem (source systems, data feeds, reference data management, ETL, Data Warehouses and Marts, data cube design, etc.). Strong RDBMS background, have excellent SQL skills. Excellent analytical skills and organizational skills to gather and document business requirements. Strong verbal and written communication skills to thoroughly prepare specifications, make recommendations and effectively work with internal and external members. Self-motivated, quality-oriented, and delivery-oriented.

Job DescriptionTGI Friday's # 2641 80 SW 84th Street Plantation, FLA 33024 ************ HOURLY MANAGER Role Purpose Responsible for supervising scheduled shifts and ensuring guests receive a Friday's Style dining experience characterized by a fun atmosphere and great tasting food and drinks which, are prepared and served safely. Key Responsibilities & Accountabilities Supervises operations during scheduled shifts that include daily decision-making, and staff support while upholding standards, product quality and cleanliness Ensures that the restaurant and staff are set up for an outstanding shift Observes team member performance in delivering the Friday's guest experience, providing immediate feedback, coaching, development and recognition Ensures all newly hired team members follow and complete their appropriate training plan Frequently interacts with Guests ensuring that their experience is delivered in accordance with Friday's Service Style; and follows up on any issues or complaints they may have Conducts motivational staff meetings ensuring that team members are engaged and informed regarding Friday's food, beverage, promotions, etc. Ensures great food is served to every guest Ensures ambiance of the restaurant is aligned with the Non-Negotiable Brand Standards (NNBS) Conducts food safety and line checks, to ensure food and beverage standards are met and executed safely. Manages cash handling procedures: assigns bartender drawers and performs checkouts of servers and bartenders ensuring all tickets are accounted for, all comps have been signed, the proper amount of cash, gift cards and credit card vouchers is obtained from team members, tip share is collected, and the proper amount of tips have been declared. Approves food and beverage comps or promotions. Checks in deliveries from vendors; ensuring quality and proper billing. Prepares end of shift reports. Ensures a safe working and guest environment to reduce the risk of injury and accidents. Assists with the completion of accident reports if a guest or employee is injured. Ensures proper security procedures are adhered to, in order to protect team members, guests and company assets, including security of beer walk-in, liquor room, store room freezer, back-door, safe alarms and office. Keeps immediate supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action. Conducts pre-screen interviews for team member candidates using applicable interview guides. Performs other duties and responsibilities as required or requested. Qualification Requirements Minimum 6 months experience as a Team Member and a Certified coach (internal) or one year of external restaurant experience with a college degree preferred (external) Must be capable of performing all functions and meeting qualification standards for all hourly positions

BASIC PURPOSE: Responsible for turning the reservation system strategy roadmap into specific scope / features and for organizing those items into a backlog for their team. Analyze available data, experiment as required, and determine which capabilities are most likely to achieve the business objectives defined in the product strategy. Work in heavy collaboration with stakeholders and with an understanding of our business model. POSITION RESPONSIBILITIES: Serve as the Owner and primary author to document improvement themes in confluence, epics in Jira, and stories / tasks in Jira with complete description, business rules and acceptance criteria to make sure objectives and vision are clear. Collaborate with the cross-functional delivery team during team ceremonies and represent the product management viewpoint. Lead design thinking sessions with the delivery team and relevant stakeholders to clarify problem statements and objectives, identify potential solutions, and paths for investigation / experimentation / execution. Emphasize "fast feedback" within the team by being available to answer questions. Work closely with stakeholders to understand business needs and how users interact with reservation system product to incorporate into the product backlog. Utilize data and experimental evidence to generate and prioritize high-value backlog items using a value vs effort analysis. Collaborate with portfolio and business relationship management teams to size and prioritize requests for new deliverables. Collaborate with architect owner and delivery coach to ensure that all team members are aware of the team's approach, progress, upcoming activities, and potential blockers. Facilitate demos to senior stakeholders as needed to serve as an "information radiator". Lead the execution of UAT testing by facilitating end-to-end testing as required. Perform other job-related functions as assigned. KNOWLEDGE AND EXPERIENCE: EDUCATION: Bachelor's Degree in Business Management, Computer Science, Industrial Engineering, or other related field of study; or any combination of relevant work experience and education. EXPERIENCE: Minimum 3 years' of experience in the product management space in the role of Agile Product Owner, Experience with cruise, and travel industry a plus KNOWLEDGE & SKILLS: Excellent written and oral communication skills. Knowledge of modern product delivery practices (agile, lean, etc.) where product design and delivery are parallel activities. Knowledge of value canvasing and business case development. Ability to form essential links/partnerships between product owners and the team. Ability to adapt to a dynamic environment. Able to prioritize and execute tasks in a high-pressure, fast-paced environment. Keen attention to detail. Strong initiative, priority setting, and collaboration skills. Knowledge of product discovery approaches and conducting end-user research. Knowledge of Microsoft Office Products, Jira, Confluence, and SQL querying a plus. Ability to effectively persuade, influence and motivate in order to achieve objectives. Knowledge of design thinking and ability to facilitate design thinking workshops. Knowledge of hypothesis driven development and product experimentations

Job DescriptionTGI Friday's # 2598 80 SW 84th Street Plantation, FLA 33024 ************ **** 1 year experience is required. SERVER Role Purpose Sets places at dining tables, takes orders, serves food and drinks, answers inquiries about menu and attends to wishes of Guests, as well as suggestively selling food and drinks. Key Responsibilities & Accountabilities Greets Guests, builds rapport, and ensures an enjoyable, quality dining experience Build rapport. Ask questions to identify the experience the Guests wants. Promptly and accurately takes food and beverage requests from Guests Ensures expedient service of food and beverages to the Guest, checks frequently to ensure everything is to the Guests' specifications Learn TGIF menu and beverages, expertly recommends and upsells on items ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger. Following all relevant brand standards for service Accurately rings all orders into the POS system Qualification Requirements Must be able to deliver plates and food and clear tables, which may require lifting up to 30 lbs. Must be able to hear well amongst loud background noise Must be dressed neatly and well groomed in company approved uniform at all times Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately Must be able to calmly respond to angry Guests and notify a Manager Must be able to read and write notes to hearing impaired Guests Must be able to read menus to sight-impaired Guests Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request

The busser is responsible for assisting wait staff and bartenders with upkeep of tables and service areas. When a party departs, a busser removes dirty dishes, sanitizes the table, cleans the seats and tidies up the surrounding floor/table area. Responsibilities Remove used/unnecessary plates while guests are still seated at the table Remove extra place settings at the table or provide any additional settings as needed Prepare tables for the next round of service by removing all plates and glasses Sanitize the table and surrounding area for its next turn Reset place settings: complete with silverware, water glasses, and bread plate, etc. Restock and assist with maintenance of expo/servers' stations, glass washing area, etc. Empty trash containers and dirty dish receptacles Assist with refilling ice for bar service station Skills Strong customer service skills and pleasant rapport with dining guests Solid communication skills Good sense of menu items Working Conditions Be able to walk, stand, bend, twist, move around for the entire duration of the scheduled shift Be able to lift or carry up to 15 lbs. Education/Experience High school diploma or equivalent is preferred Prior restaurant experience is a plus but not required

Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to “Feel Free” on one of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named “Europe's Leading Cruise Line” for the sixth consecutive year, as well as “Caribbean's Leading Cruise Line” and “World's Leading Large Ship Cruise Line” by the World Travel Awards. Norwegian Cruise Line is also listed as one of America's Best Employers on Forbes List. Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall. Job Description DUTIES AND RESPONSIBILITIES: Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations. Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals. Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history. Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities. Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers. Participates in department approved mass e-mail campaigns targeting specific guests' profiles. Perform other job related functions as assigned. Qualifications EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred. EXPERIENCE: Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus. Additional Information KNOWLEDGE & SKILLS: Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries. Proven record of excellent customer service and retention skills. Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Problem solving, research and resolution skills. Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines. Customer service skills. Adherence to dress code is strictly enforced. *Please Apply Online At *******************************************************

Our commitment to quality is unparalleled. Bold flavors define us and fresh food enriches us. We are leading the way in the food lifestyle category and we're looking for smart, dedicated, and outgoing managers to grow with us as we evolve and expand. Our guests come to know and love us for our quality food & drinks and inviting atmosphere. But they come back because of the personal relationships they build with our friendly staff-those who stop at nothing to ensure a memorable guest experience. Responsibilities: Give 110% to our guests Run a successful high-volume restaurant Embody our standards of excellence and inspire your team to do the same Follow all policies and procedures created to help you maximize your venue's potential Find qualified talent for open positions and foster the growth of your restaurant employees Develop business solutions that make operations better (not just easier) Initiate community outreach to boost awareness, sales, and your restaurant's reputation Requirements: Prior high-volume management experience Dependable, detail-obsessed, and open to constructive feedback Ability to juggle multiple competing priorities daily Exceptional communication skills-written and verbal (1:1 and in a group setting) Desire and natural ability to engage guests-exuding an infectious, commitment to guest service each and every day Working Conditions Hours may vary if manager must fill in for his/her colleagues or if emergencies arise Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion Work with hot, cold, and hazardous equipment Operate phones, computers, copiers, and other office equipment Education/Experience: 2-3 years' of practical restaurant experience preferred BA/BS degree in hotel/restaurant management is desirable Salary Description $65,000 - $70,000/yr

About the Role: The Buca Prep Cook plays a crucial role in the kitchen by ensuring that all ingredients are prepped and ready for the cooking staff, contributing to the overall efficiency and quality of the dining experience. This position requires a keen attention to detail and a commitment to maintaining high standards of food safety and cleanliness. The Prep Cook will work closely with chefs and other kitchen staff to prepare ingredients for various dishes, ensuring that all items are fresh and properly stored. By effectively managing time and resources, the Prep Cook helps to streamline kitchen operations and support the culinary team in delivering exceptional meals to our guests. Ultimately, this role is essential in creating a positive dining experience and upholding the reputation of Buca Kansas City Plaza. Minimum Qualifications: High school diploma or equivalent. Previous experience in a kitchen or food preparation role preferred. Basic knowledge of food safety and sanitation practices. Preferred Qualifications: Culinary school training or certification. Experience with Italian cuisine or familiarity with Buca's menu offerings. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Responsibilities: Prepare and chop vegetables, meats, and other ingredients according to recipes and chef specifications. Maintain cleanliness and organization of the kitchen and prep areas, adhering to food safety standards. Assist in inventory management by tracking ingredient levels and notifying supervisors of shortages. Collaborate with chefs and kitchen staff to ensure timely and efficient meal preparation. Participate in daily kitchen operations, including cleaning, stocking, and maintaining equipment. Skills: The required skills for this position include strong knife skills and the ability to prepare ingredients efficiently, which are essential for maintaining the flow of kitchen operations. Attention to detail is crucial, as the Prep Cook must ensure that all ingredients are prepared to the chef's specifications. Time management skills are also important, as the Prep Cook will need to prioritize tasks to meet the demands of the kitchen. Preferred skills, such as knowledge of Italian cuisine, will enhance the Prep Cook's ability to contribute to menu preparation and creativity. Overall, a combination of these skills will enable the Prep Cook to support the culinary team effectively and help deliver a memorable dining experience.

Role Purpose To lead the BOH Team in the execution of food service, food safety and ensure an excellent guest experience. Responsible for the consistent preparation of innovative and creative southern inspired cuisine to be served at the highest quality, presentation, and flavor for Chicken + Beer resulting in outstanding guest satisfaction. Additionally, responsible for the smooth running of the kitchen and manage areas of profit, labor, stock, waste control, hygiene practices and training within the kitchen. Duties and Responsibilities: The Kitchen Manager will be an expert in all areas of the back of the house and be able to perform in the absence of an hourly staff member Trains, develops and motivates supervisors and culinary staff to meet and exceed established Chicken + Beer food preparation standards on a consistent basis Display exceptional leadership by providing a positive work environment. Coaching employees as appropriate while demonstrating a dedicated and professional approach to management Will provide direction for all day-to-day operations in the kitchen Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Utilizes interpersonal and communication skills to lead, influence, and kitchen staff Teaches preparation according to well defined recipes and follows up and discusses ways of constantly improving the cuisine at the property Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Delegates appropriately to develop supervisors and subordinates to accept responsibility and meet clearly defined goals and objectives Must complete periodic line checks for quality, efficiency, and standards They should advocate sound financial/business decision making, demonstrates honesty, integrity and also leads by example Oversees all BOH purchasing Ensure proper purchasing, receiving and food storage standards in the kitchen Reviews staffing levels to ensure that service, operational needs, and financial objectives are met. Coordinates with General Manager, Director of Operations, and Culinary Director in menu development and maintaining updated and accurate costing of all dishes prepared and sold within the operation. Ensures compliance with all food handling and sanitation standards including proper Ensures all equipment in the kitchen is properly maintained and in working order in accordance with local Health department and Chicken + Beer standards. Reviews guest comments and other data to identify areas of improvement. Ensure proper grooming and hygiene standards for all kitchen staffs. Review and discuss daily food cost reports with key kitchen and management team members. Review weekly and monthly schedules to meet forecast and budget. Run daily BOH line-ups to ensure that the team is ready for the day Able to perform additional duties as requested by management as and when required. Qualification Requirements 4-year college degree preferred. Minimum of 2 years of experience as a Kitchen Manager with extensive knowledge of recipes, policies, standards, theories and successful results with past responsibilities. Must be capable of performing all functions and meeting all qualification standards for all hourly positions. Knowledge of P.O.S. system and the back-office systems to fulfill management functions. Is quickly and decisively when needed based on the need and urgency of situation

TGI Friday's # 2644 2940 Oakwood Blvd Hollywood, FLA 33020 ************ TO GO SPECIALIST Role Purpose To-Go Specialists ensure we deliver convenience without compromising quality or safety. Key Responsibilities & Accountabilities Taking orders over the phone as well as in person. Offer to-go order guest a to‑go beverage if one has not been ordered. Preparing orders and organizing them into bags. Make sure everything is in the bag and checking off items as placed in bags. Review order to ensure 100% completeness, check to make sure drinks are included (if ordered). Greet at all guests or drivers in 30 seconds; cashing out guests and ensuring their satisfaction. Responsible for accurate cash handling. If online or to-go order, cash out guest within 2 minutes of arrival. Packs TOGO and delivery orders and confirm order with guest/driver. Thank the guest for choosing Fridays and invite them back again. Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food. Stocks TOGO area. Qualification Requirements Good Verbal Communication High Energy Level Customer Service Resolving Conflicts Teamwork Professionalism

TGI FRIDAYS // Store 2643 Role Purpose Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's alcoholic beverage policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times. Key Responsibilities and Accountabilities ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger. Maintains a warm, welcoming, “Corner Bar” atmosphere Properly and promptly prepare, garnish, and serve drinks to Guests Provides a personal touch to repeat guests such as learning names and favorite drinks Coordinate food orders from Guests seated in the bar area with the kitchen Learn the menu and make recommendations when appropriate Upsells Guests on food or drink items where appropriate Keeps a clean, organized bar area Accurately rings up all orders in the POS system Following all relevant brand standards for service Qualification Requirements Must be dressed neatly and well groomed in company approved uniform at all times Must be able to operate P.O.S. system , make change correctly and make credit card transactions Must be able to calmly respond to angry Guests and notify a Manager Must be able to pass bar validation Must be able to respond clearly to Guests' requests Must be able to hear well amongst loud background noise Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs

TGI Friday's # 2644 2940 Oakwood Blvd Hollywood, FLA 33020 ************ DISHWASHER Role Purpose To provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment Key Responsibilities & Accountabilities Provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment. · Ensure dishes and cookware are sanitized and available as needed. Maintain daily cleanliness and maintenance of dish machine. Clean and sanitize service area and kitchen throughout shift. Complete assigned prep work and beautification duties. Trouble-shoot dishwasher machine malfunctions. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum Team Member morale, productivity, efficiency and effectiveness. At all times provides a favorable image of TGI Friday's to promote its aims and objectives and foster and enhance recognition and acceptance of all of its areas and endeavors. Qualifications Requirements Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities. Must also be able to perform duties that ensure Guest satisfaction. Must follow handling and sanitation procedures and use extreme caution with utensils, plateware, glassware and equipment to avoid breakage. Must be able to frequently lift and carry up to 70 lbs.