Specialist jobs at Jackmont Hospitality - 2166 jobs
Entertainment Animatronic Specialist
Six Flags Over Texas 4.1
Arlington, TX jobs
Six Flags Over Texas is looking for a qualified Animatronic Specialist. This position works in the Creative Services department, executing projects and maintaining attractions. Part Time Hourly with Benefits.
Responsibilities: Qualifications:
Essental Duties and Responsibilities
Rehab, repair, inspect, and troubleshoot animatronic rides, displays, and exhibits to ensure their safe and efficient operation
Diagnose, repair, maintain and install pneumatic, hydraulic, and servo systems
Fabricate, install, and maintain animatronics
Painting, coating, and repair of animatronics figures
Respond to work orders and conduct mechanical repairs as required to maintain safe park operation
Adhere to park policies and procedures
$25k-34k yearly est. Auto-Apply 3d ago
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Learning Management System Specialist
Hmshost 4.5
Bethesda, MD jobs
With a career at HMSHost, you really benefit! We Offer
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
*401(k) retirement plan with company match
*Company paid life insurance
*Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program - refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.
Purpose: The Learning Management System (LMS) Specialist provides operational support technical expertise for the organization's Learning Management Systems, ensuring reliable training delivery, accurate reporting, and a positive learner experience. This role identifies and resolves system issues, maintains data integrity, and drives continuous improvement of learning operations to support business priorities.
Essential Functions:
Owns the end-to-end LMS content lifecycle, including uploading, testing, publishing, and maintaining eLearning modules, videos, job aids, and instructor-led training materials, ensuring content is functional, accessible, and optimized across user types and devices
Organizes, structures, and maintains learning paths, curricula, and course structures, balancing accuracy, usability, and evolving training requirements; proactively identifies outdated, duplicated, or misaligned content and recommends improvements
Maintains accurate user data (new hires, transfers, terminations, role changes, organizational updates) by partnering with HRIS and People & Culture teams to investigate discrepancies, determine root causes, and resolve data issues related to job codes, locations, reporting structures, and employment status
Evaluates and maintains data integrity standards through consistent naming conventions, tagging, and data hygiene practices, improving searchability, reporting accuracy, and long-term system reliability
Serves as a trusted first point of contact for LMS-related inquiries, independently assessing issues, determining appropriate solutions, and delivering clear, user-friendly support to field managers and People & Culture partners
Troubleshoots complex LMS issues including login challenges, course accessibility, browser/device compatibility, and completion errors; resolves issues independently or escalate appropriately to the LMS vendor, IT, or HRIS
Generates, analyzes, and distributes training reports related to completions, overdue training, compliance requirements, and operational needs; identifies risks, gaps, or inconsistencies and supports leaders with actionable insights
Partners cross-functionally with global Learning and HRIS teams, as well as IT, Instructional Designers, and Field Learning leadership to ensure learning assignments, publishing standards, and system configurations align with LMS standards and real-world operational workflows
Supports system updates, enhancements, and testing by identifying potential impacts, validating functionality, and ensuring continuity of training delivery; exercises sound judgment during audits and training validations to ensure records are accurate, complete, and defensible
Reporting Relationship: The LMS Specialist reports to the Senior Manager of Learning Development & Optimization
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Education and Experience: The combination of education and professional experience must exceed 5 years:
In a technical role: Requires 5 years of experience engaged in delivering LMS programs
A bachelor's degree in a program related to the functional area can count for 3 of the 5-year requirement
In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
Specialized Training:
Training that leads to knowledge of eLearning formats such as SCORM, MP4, and HTML5
Specialized Skillset/Competencies/Traits:
Demonstrated experience working with an LMS (e.g., Axonify, Workday Learning, Cornerstone, Docebo, SuccessFactors, or similar)
Familiarity with HRIS data fields and how HR system information flows into an LMS
Strong independent judgment, problem-solving, and critical thinking to identify issues, resolve data and system challenges, and continuously improve learning operations in support of business priorities
Experience supporting data integrity, system testing, quality control, or process improvement initiatives preferred
Exceptional customer service and communication skills
Strong attention to detail; familiar working with digital systems and data entry
Ability to follow structured processes, maintain consistency, and meet deadlines
Proficient in Microsoft Office; tech-savvy with the ability to learn new systems quickly and teach others
Business acumen with the ability to understand the long-term implications of Learning & Development planning and to advance the organization's goals
Demonstrated ability to understand the needs of the business, stakeholders, the employee population and individual circumstances
Demonstrated history of creating and maintaining positive work environments
Location: This role is based at the North America Support Center in Bethesda, MD
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
$84k-114k yearly est. 1d ago
Air Resolution Specialist
Norwegian Cruise Line Holdings Ltd. 4.5
Miami, FL jobs
BASIC PURPOSE: Responsible for supporting the Revenue Air processes by reviewing and resolving all escalations, service failures, and errors prior to travel. Executing all quality control and service standards to align with the Air promotion Terms and Conditions.
POSITION RESPONSIBILITIES:
Manage Revenue Management Air escalations inbox and maintain a turnaround time of 24-48 business hours.
Each escalation must be reviewed and acted upon, determining the best approach for each individual resolution.
Maintain a tracking system for errors and failures. These should be documented in such a way that they can be tracked and provide insight on the nature of requests/errors.
Maintain a current understanding of other departments operating policies and procedures to make accurate decisions and deliver appropriate problem resolution.
Work with the leadership team and come up with recommendations on ways to reduce errors.
Identify air trends, cost patterns, and key performance metrics to assist with decision making.
Monitor and update the "Travel With" guarantee program to ensure all reservations are within compliance of terms and conditions.
Adjust reservations by waiving penalties, adjusting, and rebooking flight itineraries as needed.
Assist with creating and actioning quality assurance reports.
Assist with air ticketing and re-shopping as needed.
Perform other job-related functions as assigned.
KNOWLEDGE AND EXPERIENCE:
EDUCATION: High school diploma or equivalent required. Associates Degree preferred; or any equivalent combination of relevant education and work experience.
EXPERIENCE:
Minimum 2 years' experience in customer service handling escalations, preferably at a cruise line, travel agency, or airline. GDS system experience required (Amadeus and/or Sabre experience preferred)
KNOWLEDGE & SKILLS:
Working and process knowledge of GDS systems, preferably Amadeus and/or Sabre, and related air ticketing functionality. Familiarity with airline contract terms and conditions. Proficient knowledge in flight patterns, geographical routing, general ticketing standards, major gateways, and hubs. Must possess excellent decision-making skills and be able to interpret quality assurance standards and procedures. Intermediate level knowledge of Microsoft Office Suite. Strong attention to detail in order to identify and correct discrepancies. Strong interpersonal skills to work effectively with team members. Ability to work in a team environment. Strong prioritization skills. Ability to multi-task and work in a fast-paced environment. Must be available to work weekends, holidays, and flexible shifts as needed.
$26k-40k yearly est. 2d ago
Food Trailer Support Specialist
Chick-Fil-A 4.4
Downingtown, PA jobs
We're looking for our next great Food Trailer Support Specialists!
As a Food Trailer Support Specialist, you will welcome and greet guests, take and prepare customer orders in either the front counter or assisting to prepare food needed to meet the needs of the trailer/store! We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know! Successful Team Members will conduct themselves with professionalism and greet guest with excellent hospitality!
At Chick-fil-A, the Food Trailer Support Specialist role is more than just a job, it's an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A is an opportunity for people of all ages and backgrounds. We are looking for both full-time and part-time team members. Team members must be available a variety of weekdays and on both Friday and Saturday. We are looking for hard-working, team-oriented, friendly and honest people. Perks of being a Chick-fil-A Team Member include flexible hours, competitive pay and a positive atmosphere!
Our Benefits Include:
Paid training
Employee discounts
Flexible scheduling (and closed on Sundays)
Competitive pay
Scholarship opportunities
A fun work environment where you can positively influence others
Learning first-hand from an experienced Operator and Restaurant Leaders
Intentional growth and development to help you reach your professional goals
Requirements:
Drivers license in good standing
Must be at least 18 years of age upon hire date
Must be eligible to work in the United States
Must have a source of reliable transportation
Ability to handle all equipment, pans, pots, navigating shelving both high and low
Reading, writing, and basic math and verbal communication skills required
Works in hot, noisy and fast paced environment
Mobility required during shifts
Must work well under pressure
Must be able to respond to changes or edits to orders quickly and efficiently
Company Information
* Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.
Location: 845 East Lancaster Avenue, Downingtown, Pa. 19335
Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Benefits
Paid training
Employee discount
Flexible schedule
Health insurance
Chick-fil-A - Downingtown
845 E Lancaster Ave, Downingtown, PA, 19335
$24k-30k yearly est. 2d ago
Floor Care Specialist
Chick-Fil-A 4.4
Oldsmar, FL jobs
Pay: $17/hour
Schedule: Monday-Saturday, 9:00 PM - 1:00 AM (up to 24 hours/week)
Type: Part-time
About the Role
We're looking for dependable and detail-oriented Floor Care Specialists to join our team. You'll play a vital role in creating a clean, safe, and welcoming environment for both our team members and guests. This position works overnight in a two-person team, focusing on deep cleaning and maintaining floors throughout the restaurant.
We are searching to hire four team members for this role, with a rotating schedule:
Two team members will work Monday-Wednesday.
Two team members will work Thursday-Saturday.
Flexibility is expected in the event of schedule changes or coverage needs.
What You'll Do
Sweep, scrub, mop, and squeegee floors in the dining room, front of house, and back of house.
Clean under shelves, fridges, and other kitchen equipment.
Maintain and clean floor drains.
Ensure all floors are safe, clean, and well-maintained by the start of each morning.
Work collaboratively with another Floor Care Specialist each night.
Requirements
Ability to bend, stand, walk, and lift up to 50 pounds.
Comfortable working overnight hours in a cleaning-focused environment.
Previous cleaning experience is a plus, but not required.
Must demonstrate strong reliability, integrity, attention to detail, and communication skills.
Must be 18+ due to hour restrictions.
What We Offer
$17/hour starting pay.
Team member discounts on meals.
Scholarship opportunities for eligible team members.
Health insurance options.
Paid training with on-site equipment instruction.
A team-oriented, supportive work environment.
Join Our Team
If you take pride in your work and want to be a part of a supportive team committed to excellence, we'd love to meet you. Apply today to help us create a clean and welcoming environment every night!
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
$17 hourly 8d ago
Slot Service Specialist/Dual Rate Supervisor
Ameristar Casino Resort Spa St. Charles 4.6
Saint Charles, MO jobs
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles.
Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property
Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests' needs at all times.
This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.
Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.
Provide cash handling service to casino patrons in your assigned areas of Casino Floor.
Responsible for assigned casino funds and proper handling of funds exchanges.
Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.
Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.
Perform minor slot machine repairs not requiring a Slot Technician.
Assist casino patrons with general questions concerning the Casino.
Comply with all Company and departmental policies, procedures, and internal controls.
All other duties as assigned.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$28k-33k yearly est. 3d ago
Client Engagement Specialist
Carriage Services 4.0
Houston, TX jobs
At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.
The Client Engagement Specialist role is responsible for advancing the customer and family experience through a dual focus on data-driven strategy and meaningful field engagement. One core function of this position is to analyze customer experience data by leveraging analytics, research tools, surveys, and service insights to inform strategic decisions and guide the evolution of Premier Experience Standards and customer experience initiatives.
Equally important, this role serves as a visible and trusted presence in the field, strengthening engagement with team members and leaders. Through training, coaching, and in-person connection, the Client Engagement Specialist helps field teams feel supported, valued, and appreciated, increasing receptivity to change and adoption of new strategies. By bridging insights into relationship building, this role ensures customer experience strategies are not only well-informed but successfully embraced and sustained across the organization.
Compensation: $70,000 - $75,000 per year plus bonus opportunities
Job Type: Full-Time (work from home on Fridays) 8AM - 5PM
Travel: 30% within the year
Location: 3040 Post Oak Blvd. Houston, Tx, 77056
Key Responsibilities:
Leverage analytics, research tools, surveys, shopper calls, and service audits to evaluate customer experience performance.
Identify trends, patterns, and opportunities that impact service quality and family satisfaction.
Translate data into clear, actionable insights for leadership and field teams.
Recommend data-driven strategies to improve service consistency and outcomes
Partner with leadership to ensure Premier Experience Standards are consistently understood and executed across all locations.
Monitor adherence to service expectations and identify opportunities for improvement
Support accountability by aligning service behaviors with measurable performance indicators
Design and deliver training programs aligned with Premier Experience Standards, both in-person and virtually.
Facilitate workshops, team huddles, and learning sessions to reinforce service excellence and skill development.
Customize training approaches based on performance data, field feedback, and observed service behaviors.
Provide hands-on coaching and feedback to managers and frontline team members.
Build strong, trusted relationships with field teams to support engagement and adoption of best practices.
Observe service interactions and reinforce expectations through real-time coaching and follow-up.
Support the rollout and implementation of Premier Experience initiatives, tools, and service-related projects.
Act as a liaison between strategy and execution to ensure initiatives are practical and sustainable.
Gather field feedback during implementations and refine recommendations as needed.
Qualifications:
Bachelor s degree in business, hospitality, communications, analytics, or a related field.
3+ years of experience in customer experience, hospitality, training, analytics, or related roles.
Strong analytical skills with the ability to interpret data and communicate insights effectively.
Willingness to travel and spend time in the field as needed.
Experience in hospitality, service-driven industries, or change management is a plus.
$70k-75k yearly 14d ago
Client Engagement Specialist
Carriage Services Inc. 4.0
Houston, TX jobs
At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.
The Client Engagement Specialist role is responsible for advancing the customer and family experience through a dual focus on data-driven strategy and meaningful field engagement. One core function of this position is to analyze customer experience data by leveraging analytics, research tools, surveys, and service insights to inform strategic decisions and guide the evolution of Premier Experience Standards and customer experience initiatives.
Equally important, this role serves as a visible and trusted presence in the field, strengthening engagement with team members and leaders. Through training, coaching, and in-person connection, the Client Engagement Specialist helps field teams feel supported, valued, and appreciated, increasing receptivity to change and adoption of new strategies. By bridging insights into relationship building, this role ensures customer experience strategies are not only well-informed but successfully embraced and sustained across the organization.
Compensation: $70,000 - $75,000 per year plus bonus opportunities
Job Type: Full-Time (work from home on Fridays) 8AM - 5PM
Travel: 30% within the year
Location: 3040 Post Oak Blvd. Houston, Tx, 77056
Key Responsibilities:
* Leverage analytics, research tools, surveys, shopper calls, and service audits to evaluate customer experience performance.
* Identify trends, patterns, and opportunities that impact service quality and family satisfaction.
* Translate data into clear, actionable insights for leadership and field teams.
* Recommend data-driven strategies to improve service consistency and outcomes
* Partner with leadership to ensure Premier Experience Standards are consistently understood and executed across all locations.
* Monitor adherence to service expectations and identify opportunities for improvement
* Support accountability by aligning service behaviors with measurable performance indicators
* Design and deliver training programs aligned with Premier Experience Standards, both in-person and virtually.
* Facilitate workshops, team huddles, and learning sessions to reinforce service excellence and skill development.
* Customize training approaches based on performance data, field feedback, and observed service behaviors.
* Provide hands-on coaching and feedback to managers and frontline team members.
* Build strong, trusted relationships with field teams to support engagement and adoption of best practices.
* Observe service interactions and reinforce expectations through real-time coaching and follow-up.
* Support the rollout and implementation of Premier Experience initiatives, tools, and service-related projects.
* Act as a liaison between strategy and execution to ensure initiatives are practical and sustainable.
* Gather field feedback during implementations and refine recommendations as needed.
Qualifications:
* Bachelors degree in business, hospitality, communications, analytics, or a related field.
* 3+ years of experience in customer experience, hospitality, training, analytics, or related roles.
* Strong analytical skills with the ability to interpret data and communicate insights effectively.
* Willingness to travel and spend time in the field as needed.
* Experience in hospitality, service-driven industries, or change management is a plus.
$70k-75k yearly 15d ago
Operations Specialist - Distribution
Breakthru Beverage Group 4.5
Tampa, FL jobs
Time Type:
Full time
Remote Type:
Job Family Group:
Market Operations The primary purpose of this position is to execute key analysis and provide budget analytics for the Operations function of our business. The ideal candidate must have an expert knowledge of Excel and previous experience with SAP.
The candidate must reside in the Greater Tampa area as this role is Monday - Friday at our office in the Brandon/Riverview area.
Core hours are 8 am to 5 pm but must be flexible depending on the needs of the business.
:
Job Responsibilities:
Perform expense variance analysis across consolidated beverage group including critical analysis of trends, variances, and key metrics with an eye towards improvement.
Analyze various detailed trackers for T&E, headcount, OT, and capital spending.
Assist in monthly forecasting and the annual expense budgeting process.
Develop, analyze, and report key bailment process metrics and monitor adherence to key performance indicators (service, system inventory, open orders, supply risks, forecast accuracy).
Develop and implement recommendations to improve performance and/or compliance
Ensure precise fulfillment, adequate inventory levels and accurate claims or vendor notices.
Review forecast data. Address critical fulfillment, inventory risk, and ensure inventory levels are met. Develop alternate supply plans to maintain contractual timelines and ensure levels are met.
Monitor withdrawals and supplier PO confirmations, adjusting delivery dates as needed. Troubleshoot undelivered orders.
Resolve freight claims, unpaid vendor notices and inventory exceptions.
Manage unlisted and obsolete inventory
Work with suppliers and carriers to return delisted product out of the bailment warehouses.
Actively manage the slow-moving and obsolete inventory at each warehouse to ensure aged inventory levels remain low.
Partner and communicate with various teams.
Finance Planning and Analysis team to provide regular feedback to ensure proper classification of expenses. Including conducting business case and financial modeling.
Develop appropriate meeting cadence and content with Commercial teams to maintain seamless communication regarding priorities, risks and process improvements.
Other duties, as assigned by the jobholder's supervisor, may also be required.
Minimum Qualifications:
Bachelor's degree in Supply Chain, Finance or Accounting and/or equivalent training and work experience
Minimum of 3 year of professional experience in accounting, FP&A function, or Operations
Advanced PC skills using MS Office and other various computer programs including presentation software
Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
Analytic and Reporting skills
Utilize sound judgement and problem-solving skills
Ability to work in fast-paced, high-volume, team environment
Preferred Qualifications:
Experience with an ERP accounting system
Financial modeling experience
Knowledge in advanced financial reporting and budgeting tools such as Hyperion Essbase, and BI360
Physical Requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone
Competencies:
Accountable for results which impact the department.
Selects best option from a set of defined procedures/ solutions using common sense and experience of similar situations.
This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.
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Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call ************** and let us know the nature of your request and your contact information.
$33k-55k yearly est. 7d ago
Commercial Cleaning Specialist
Legacy Concierge Services, LLC 3.3
Jacksonville, FL jobs
Job DescriptionBenefits/Perks:
Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
We are looking for a Commercial Cleaning Specialist to join our team! You will be responsible for providing exceptional customer service by consistently and thoroughly cleaning commercial properties. You will be providing a variety of cleaning services and may work on multiple contracts per day.
You are someone who takes pride in your work, operating with high integrity and efficiency while serving customers. You have an eye for the details and go above & beyond to make an impact on our customers!
Responsibilities:
Effectively use provided equipment -- including vacuums and cleaning solutions -- to clean customer areas of scope
Clean all surfaces, including fans, blinds, light fixtures, baseboards, fixtures, counters, showers, toilets, cabinets, and floor
Ability to clean floors on hands and knees in kitchens and bathrooms
Vacuum all stairs, carpet, hard surface floors, and furniture
Move all reasonably moveable furniture to clean under and behind
Carry all cleaning products and equipment to and from office, vehicle, and customers buildings
Assist in keeping supplies stocked and maintaining equipment
Contribute to a positive work culture with a pleasant attitude and contribute to the overall team effort including being in uniform, dependable, and on time
Qualifications:
Previous housekeeping/janitorial experience preferred
Must be available to work weekends
Valid drivers license and reliable transportation to commute between job sites
Ability to read and follow cleaning instructions
Ability to differentiate between cleaning products and uses
Strong communication and customer service skills
Ability to lift and carry 20 lbs of equipment
Ability to withstand regular physical contact with dog and cat hair, mold, dust, mildew, and cleaning solutions
$41k-66k yearly est. 8d ago
Fan Services Account Specialist (Events & Experiences)
The Cleveland Indians 4.7
Cleveland, OH jobs
Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.
PRIMARY PURPOSE: Sets the precedent for exceptional human interactions with our fans by embodying a positive customer service attitude, collaborating cross-functionally, and being a passionate advocate for our fans. This is a Part-time, year-round role supporting our Events & Experience team.
RESPONSIBILITIES & DUTIES:
General
* Provide exceptional service both internally and externally in a professional and timely manner.
* Answer and appropriately direct high-volume of inbound communication via telephone calls, live chat, and email while providing service excellence during each interaction.
* Continuously evolve knowledge of policies and procedures of Progressive Field and the organization
* Perform necessary fan outreach to solve ongoing customer service issues and follow-ups.
* Responsible for having current game and company information readily available.
* Protect assets through compliance of company standards in-regards to credit cards, tickets, lost and found, etc.
* Assist with miscellaneous ticketing projects, including selling and servicing single game tickets over the phone.
* Maintain and be able to communicate knowledge on Ballpark seating locations and locations of hospitality and services.
* Participation in trainings pertaining to public health and appropriate public health-related protocols
* Assistance in application and enforcement of public health-related requirements, including (but not limited to) requirements pertaining to the wearing of masks and/or social distancing.
* Other duties, as assigned.
Events & Experiences
* Collaborate cross-functionally with internal departments and teammates to coordinate and execute all logistics of assigned events and experiences.
* Act as on-site contact for designated events and experiences to ensure successful execution and an impactful experience for our fans.
* Communicate events and experiences information to key external clients in a timely, accurate, and proactive manner while providing excellent customer service.
* Maintain organizational service excellence to successfully recommend improvements on client retention, execute assigned events and experiences, and collaborate cross-functionally.
EDUCATION & EXPERIENCE REQUIREMENTS:
* Energized and motivated to service fans utilizing organization's service excellence training.
* Eagerness to communicate both verbally, on the phone as well as in person, and in writing.
* Basic understanding of personal computers (Word, Excel, Internet, etc.).
JOB SKILLS:
* Ability to work professionally with the public, in person, and over the phone.
* Ability to work on several tasks simultaneously.
* Good organizational skills.
* Eagerness to train on systems including ticketing software, lost and found software, Ballpark app, and software utilized when entering all information from fan interactions.
* Ability to learn the policies and procedures of Progressive Field and the Cleveland Guardians.
* Ability to providing the Cleveland Guardians organization with exceptional service both internally and externally in a professional and timely manner.
* Ability to work in a fast-paced environment and provide on-the-spot problem solving.
* Proactive communication with our fans and front office
JOB REQUIREMENTS:
* Flexible schedule to allow for gameday and non-gameday event responsibilities, including weeknights, holidays, and weekends
ORGANIZATIONAL REQUIREMENTS:
* Demonstrates the ability to read, speak, comprehend, and communicate effectively to perform job duties and interact with coworkers.
* Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the public.
* Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
* Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
* Adapt quickly and effectively to a fast-paced, dynamic, and diverse work environment.
* Ability to act according to organizational values and service excellence at all times.
* Willingness to work extended days and hours, including holidays and weekends.
As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent - individuals who share our commitment to excellence, teamwork, and making an impact both on and off the field.
The expected hourly rate for this position is $15.45. This rate serves as a general guideline; actual compensation will be determined based on a candidate's skills, experience, and qualifications, as well as market and business considerations.
At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.
We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We're looking for the best person for the job, and we know that you might bring skills and experiences that aren't exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don't meet every single qualification.
$15.5 hourly 16d ago
Commercialization Specialist II
Lyons Magnus 4.5
Walton, KY jobs
Lyons Magnus leads the food industry with creativity and innovation, crafting top-quality products across all manufacturing phases, from raw materials to marketing. With over 2,000 diverse items for industrial ingredient and food service sectors, Lyons caters to leading restaurant chains nationally and internationally.
At Lyons, our diverse and talented staff is the heart of our organization. We foster a thriving work environment where employees are engaged in shaping both the company's and their own future.
The Commercialization Specialist II is a position in the R&D Dept. for Lyons Magnus, an international food and beverage manufacturer headquartered in Fresno, California. The position supports new product development and scale-up by designing, testing, and refining food processing methods. This role bridges R&D and manufacturing, ensuring that new products transition smoothly from pilot scale to full-scale production. The specialist works closely with product developers, engineers, project managers and operations/plant teams to validate processes, optimize formulations, and introduce innovative technologies to meet business and consumer needs.
Hours: Schedule may vary; hours depend on production needs
Location: Walton, KY
Travel Requirements: Up to 40% - 50%
Work Environment: Laboratory and production settings
Requirements
Essential Duties and Responsibilities
Support scale-up of new food products from laboratory/pilot trials to commercial production.
Partner with R&D and product developers to evaluate ingredient functionality and processing requirements.
Design and execute plant trials to validate new processes and formulations.
Document and refine processing parameters to ensure consistent quality and manufacturability.
Collaborate with cross-functional teams to integrate new equipment or technologies. This role will work closely with Engineering and Operations to finalize process conditions and specific equipment requirements.
Apply strong problem-solving skills and attention to detail to identify root causes, provide recommendations, and implement solutions.
Provide technical expertise on processing feasibility during early product design stages.
Prepare and maintain process documentation and technical reports.
Analyze trial and production data to recommend process improvements and adjustments.
Support R&D team during formulation development and scale-up with raw material needs, shelf-life study preparation/execution, and day after analysis.e
Participate in continuous improvement projects focused on waste reduction, throughput enhancement, and cost savings.
Lead and coordinate large pilot plant production runs for CLT's, market tests and saleable inventory.
Knowledge, Skills and Abilities
Experience running plant trials and pilot-scale experiments.
Strong communication and teamwork abilities.
Troubleshooting and problem solving.
Strong analytical and problem-solving skills for experimental design and data analysis.
Proficiency in data collection and process reporting.
Ability to communicate technical information effectively across R&D and manufacturing teams.
Knowledge of food safety regulations (GMP, HACCP, FSMA, SQF).
Demonstrated project management skills.
Required Qualifications
Bachelor's degree in food science, Food Engineering, Chemical Engineering, or related field.
Minimum 5-10 years of experience in food product development, process development, plant operations or manufacturing support.
Must have strong product development skills in ingredient functionality, material selection, and formulation.
Preferred Qualifications
Experience with processing equipment such as mixers, homogenizers, evaporators, fillers, or packaging machinery.
Hands-on troubleshooting skills for process and equipment
Additional Information
Our compensation program is designed to attract, motivate, and retain the very best people. Lyons Magnus offers a comprehensive benefits plan that include: Health, Dental Insurance, Life Insurance, Long Term Disability, Sec. 125, 401(k) plan, and more. If you meet these requirements and are eager to join a dynamic company poised for further growth, please respond with your cover letter, and salary requirements.
To learn more about Lyons Magnus, LLC its products and core values, visit ******************* or follow us on Instagram or LinkedIn
Lyons Magnus is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
*This organization participates in E-Verify.
$50k-69k yearly est. 22d ago
Commercial Cleaning Specialists
Legacy Concierge Services, LLC 3.3
Orange Park, FL jobs
Job DescriptionBenefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
Benefits/Perks
Flexible Schedule
Competitive Pay
Career Advancement Opportunities
Job Summary
Were looking to hire a hard-working cleaning specialistwho can maintain the cleanliness and safety of our building. Youll be responsible for all cleaning duties including vacuuming, mopping, scrubbing restrooms, dusting, emptying trash, and ensuring the cleaning schedule is completed per scope of work. The ideal candidate has a great work ethic, experience with cleaning tools and supplies, and takes pride in a job well done.
Responsibilities
Maintain the cleanliness and safety of the building
Vacuum carpets, mop floors, scrub restrooms, dust furniture, and empty trash cans daily
Clean windows, spot clean carpets, and supply restrooms
Wipe up spills and other hazards with sponges and squeegees
Secure the building by locking doors once cleaning is complete
Write reports of areas cleaned and notify the manager of repairs needed
Qualifications
Educational requirements include a high school diploma or equivalent
At least 1 year of experience in janitorial services
Drivers license or reliable transportation to and from the worksite
Experience with a variety of cleaning supplies and cleaning equipment
Excellent stamina and physical health
Must be a hard worker with high attention to detail and have a strong work ethic
$41k-66k yearly est. 12d ago
Kennywood - Workforce Scheduling Specialist
Herschend 4.3
West Mifflin, PA jobs
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating
. Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality -the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
Kennywood is a National Historic Landmark with over 125 years of experience in fun! Kennywood has an unmatched mix of more than 40 modern attractions and one-of-a-kind classic rides, including eight roller coasters, a Kiddieland with pint-sized thrills for the little ones, and more. Kennywood's rich history spans generations of good times and extends beyond the traditional summer season with popular Halloween and Holiday events.
We are currently looking for a:
Kennywood - Workforce Scheduling Specialist
Roles & Responsibilities:
Workforce Planning
Collaborate with all departments to assess staffing needs and recommend strategies for optimal workforce deployment.
Contribute to the development and refinement of workforce planning models, forecasting tools, and scenario analyses.
Monitor staffing levels against forecasts and adjust plans to address real‑time and anticipated coverage needs.
Scheduling
Execute scheduling processes for all departments using the park's workforce management (WFM) system, Quinyx.
Manage daily scheduling tasks, including call‑outs, no‑shows, shift changes, and conflict resolution.
Monitor schedule adherence and make real‑time adjustments to maintain operational continuity.
Administer time‑off requests, shift swaps, and schedule exceptions in accordance with departmental guidelines.
Process Improvement
Identify opportunities to enhance workforce‑related processes across departments.
Leverage tools such as time‑in‑motion studies, demand‑versus‑staffing analysis, and workflow evaluations to drive operational efficiency and support data‑driven decision‑making.
Qualifications
Strong analytical and quantitative skills with exceptional attention to detail.
Proficiency in Microsoft Excel and other data analysis tools.
Excellent communication and interpersonal skills.
Ability to work both independently and collaboratively in a fast‑paced environment.
Interest in workforce planning, theme park operations, operational efficiency, and analytics.
Team member benefits:
Working at Kennywood is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Kennywood employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Perks & Benefits:
Flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Kennywood and other parks on your days off
Invitations to exclusive company-sponsored employee events throughout the season
We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Kennywood. Apply today!
Do not miss the chance to spark your career now!
$28k-33k yearly est. Auto-Apply 2d ago
Commercial Cleaning Specialist
Legacy Concierge Services, LLC 3.3
Lake City, FL jobs
Job DescriptionBenefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
Benefits/Perks
Flexible Schedule
Competitive Pay
Career Advancement Opportunities
Job Summary
Were looking to hire a hard-working Janitor who can maintain the cleanliness and safety of our building. Youll be responsible for all cleaning duties including vacuuming, mopping, scrubbing restrooms with soapy water, and shampooing carpets, emptying trash, replenishing paper products, and other consumables. The ideal candidate has a great work ethic, experience with cleaning equipment and supplies, and takes pride in a job well done.
Responsibilities
Maintain the cleanliness and safety of the building
Vacuum carpets, mop floors, scrub restrooms, dust furniture, and empty trash cans daily
Clean windows, shampoo carpets, and supply restrooms
Wipe up spills and other hazards with sponges and squeegees
Secure the building by locking doors once cleaning is complete
Track supplies and report to manager when order is needed before running out
Write reports of areas cleaned and notify the manager of major issues repairs
Qualifications
Educational requirements include a high school diploma or equivalent
At least 1 year of experience in janitorial services
Drivers license or reliable transportation to and from the worksite
Experience with a variety of cleaning supplies and cleaning equipment
Excellent stamina and physical health
Must be a hard worker with high attention to detail and have a strong work ethic
$42k-67k yearly est. 19d ago
Mortgage Collections Specialist
Vacatia 3.9
Fort Lauderdale, FL jobs
Job Description
Job Title: Mortgage Collection Specialist Department: Collections FLSA Status: Non-Exempt
The Mortgage Collection Specialist plays a key role in supporting Vacatia's financial stability by managing and resolving delinquent mortgage accounts while maintaining strong, professional relationships with owners. This position is responsible for proactive outreach, account monitoring, and negotiating payment solutions that align with company guidelines and customer circumstances.
The ideal candidate brings a customer-centric mindset, strong communication and negotiation skills, and experience working in collections, mortgage servicing, or related financial roles. This role partners closely with internal mortgage professionals and customer service teams to ensure accurate account and delinquency resolution, positive cash flow, and a respectful owner experience consistent with Vacatia's brand values.
Key Responsibilities
Mortgage Collections & Owner Outreach
Contact borrowers regarding past-due mortgage payments via phone, auto-dialer, email, and written correspondence.
Monitor mortgage accounts and take appropriate action to resolve delinquencies in a timely manner.
Negotiate payment plans and repayment terms within established company guidelines.
Educate owners on account status, payment options, and next steps.
Account Management & Documentation
Maintain accurate and detailed records of all collection activity and owner communications.
Reconcile customer accounts and resolve discrepancies in partnership with the mortgage team.
Ensure system updates are completed accurately and within required timelines.
Escalation
Escalate unresolved or high-risk accounts to appropriate internal or external resources as needed.
Process Improvement & Collaboration
Collaborate with internal teams to improve mortgage collection processes and performance.
Participate in team meetings and training initiatives to ensure alignment with policies and procedures.
Customer Experience & Professionalism
Deliver exceptional customer service while navigating sensitive financial discussions.
Communicate with professionalism, empathy, and clarity to reduce conflict and build trust.
Uphold Vacatia's standards for integrity, confidentiality, and compliance.
Qualifications
High school diploma or equivalent required.
Minimum of 2 years of experience in customer service, collections, mortgage servicing, or a related role.
Bilingual proficiency in English and Spanish required; Portuguese strongly preferred.
Strong communication, negotiation, and interpersonal skills with a customer-focused approach.
Auto-dialer experience preferred.
Excellent organizational skills with strong attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Experience in collections, hospitality, real estate, or vacation ownership environments preferred.
Working Conditions
This position offers flexibility to work remotely, in a hybrid arrangement, or on-site, depending on business needs, with a requirement for a reliable high-speed internet connection for remote work and private workspace.
Monday through Thursday 11:00am - 7:00pm, Friday 9:00am - 5:00pm, with occasional weekend work as needed. The role requires the ability to work independently and collaboratively while handling sensitive financial information with discretion and professionalism.
Physical Requirements
Perform primarily sedentary work within an office environment, with occasional standing or walking required. Must be able to work at a computer for extended periods, typically 8 hours per day. Regular use of standard office equipment such as computers, phones is required. Must be able to occasionally lift or move items up to 15 pounds. Regular, reliable, and timely attendance is an essential function of this position.
$26k-31k yearly est. 13d ago
Loan Specialist
Hilton Grand Vacations 4.8
Pigeon Forge, TN jobs
The Quality Assurance Specialist is a multi-task-oriented position requiring excellent customer service and organizational skills, computer literacy, and attention to detail. After ensuring the documentation is prepared efficiently and accurately, the QAS must review the documents with our owners and ensure the product the company will deliver is the product that was presented properly to the buyers.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Specific Duties and Responsibilities
* Efficient and accurate preparation of contact documents for all product types including sales, samplers, equity trades, owner reloads, downgrades and conversions.
* Review documents with owners / new owners and ensure signatures are obtained and consistent on all required lines.
* Reinforce the sale with a positive, enthusiastic presentation of the closing.
* Answer questions in confident, competent manner; provide accurate information to owners.
* Ensure every owner confirmation interview is properly recorded.
* Confirm owners leave with all legally required documents and ownership materials and with an understanding and a realistic expectation of ownership.
* Prepare contract package and submit timely to sales accounting.
* Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service-related issues.
Requirements
* 1-year general office experience
* Clerical administrative support, standard office equipment, screening calls, corporate policies and procedures.
* Professional and friendly demeanor.
* Excellent verbal and written communication skills.
* Ability to deal effectively with all levels of the organization.
* Outstanding phone etiquette with the ability to multi-task.
$39k-54k yearly est. 22d ago
Business Specialist
Abercrombie & Kent USA DMC 3.9
Downers Grove, IL jobs
The Business Specialist plays a strategic role in developing and supporting key initiatives within the Akorn/Abercrombie & Kent MICE Department. This position works closely with the Director of Sales, A&K's global DMC offices, and North America accounts with a focus on Tour Operators & MICE Companies.
The role encompasses relationship management, reporting, ROI analysis, and administrative support to ensure the successful execution of sales and marketing initiatives aligned with A&K's brand standards
Responsibilities and Accountabilities:
Akorn/A&K MICE Performance: Achieve and exceed targeted sales goals by proactively identifying potential clients, building strong relationships, and promoting the unique value proposition of Akorn and A&K MICE through new and existing relationships.
Maintaining contact with existing accounts: Approach prospective and existing MICE agencies to expand the distribution network across North America.
Reactivating One-and-Done Accounts: Identify past clients who have engaged in only one transaction with Abercrombie & Kent Travel Group and devise strategies to reactivate and nurture these accounts, turning them into long-term partners.
Revenue Opportunities: Conduct market research and competitor analysis to identify new revenue streams and business opportunities. Collaborate with the marketing, C&I Team, and Crystal MICE teams to develop innovative offerings that resonate with the Akorn and A&K MICE department.
Relationship Management: Cultivate strong, lasting relationships with existing agencies and brokers to enhance their loyalty to Abercrombie & Kent Travel Group's brands. Serve as a primary point of contact for inquiries, concerns, and support needs under the guidance of the Director of Sales.
Sales Support: Provide exceptional sales support, including product training, promotional materials, and educational resources to agencies, ensuring they have the tools necessary to sell effectively within the MICE market.
Territory Analysis: Regularly analyze market trends, travel industry developments, and customer preferences in the region to identify potential growth areas and inform strategic decision-making.
Reporting and Forecasting: Maintain accurate and up-to-date records of sales activities, account details, and performance metrics. Prepare regular reports and forecasts for the Director of Sales.
Collaborative Teamwork: Work closely with the A&K Director of Sales, Crystal MICE Sr. Director, marketing, product development, and other cross-functional teams to align strategies, share insights, and drive overall company objectives.
Skills and Abilities
Deep understanding of global business and travel industry practices
Proven leadership, organizational, and team development capabilities
Strong analytical thinking, commercial acumen, and strategic decision-making
Exceptional communication skills (oral, written, and interpersonal)
Advanced negotiation and problem-solving abilities
Proficiency in Microsoft Office and core business software tools
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Education and Additional Experience
Bachelor's degree in business, marketing, hospitality, or a related field preferred.
Minimum of 2 years of experience in the travel industry sales, preferably in the luxury travel segment.
Special Requirements
Proven track record of achieving and exceeding sales targets and building successful business relationships.
Familiarity with the MICE and non-retail travel market, including knowledge of key players, agency networks, and industry dynamics.
Excellent communication and presentation skills, both verbal and written, with fluency in English and Spanish (additional languages are a plus).
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Ability to work independently, take initiative, and be self-motivated while also contributing to a collaborative team environment.
Willingness to travel within the North American region as required.
Located near Aventura, FL, or Downers Grove, IL.
Salary Range
$50k; position is bonus eligible
Benefits
A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$50k yearly Auto-Apply 46d ago
Collections Specialist
Diamond Resorts 4.4
Orlando, FL jobs
DIAMOND RESORTS™ OFFERS:
Medical, dental, vision, 401K and life insurance
Resort discounts for team members, family, and friends
Career growth opportunities
A healthy work-life balance with paid time off
Fun work environment
Job Description
JOB SUMMARY
Under general direction, the Collections Specialist works with all collections accounts including mortgage, vacation, sampler and/or maintenance fees via a systematic assignment, a manual list as assigned by management, or an inbound and outbound dialer campaign.
ESSENTIAL JOB FUNCTIONS
Provides customer service regarding collection issues, questions and processing payments and/or refunds.
Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally.
Responsible for reducing delinquency for assigned accounts.
Monitors and maintains account adjustments, small balance write offs, customer reconciliation and processes credit memos.
Reviews open accounts for collection efforts.
Makes outbound calls, maintaining professional communication at all times via phone and in person.
Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process.
Utilizes computer systems to handle skip tracing.
Reviews terms of sales and/or loan documents and attempts to collect customer payments.
Provides timely follow-up on payment arrangements and documentation required per account.
Locates customers using credit bureau information, background checks, loan documents, and other paperwork and/or databases.
Ensures customer information is correct and updates information as necessary.
Identifies issues attributing to account delinquency and discusses with management for best practices and process resolution.
Responsible for exceeding departmental performance standards and quality assurance expectations.
Completes all required company trainings and compliance courses as assigned.
Adheres to company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
Qualifications
EDUCATION
High School Diploma or equivalent.
EXPERIENCE
No prior experience or training required.
No supervisory experience required.
SUPERVISORY RESPONSIBILITIES
This position does not include any supervisory responsibilities.
LICENSE & CERTIFICATIONS
This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Competent in public speaking.
Performs well with frequent interruptions and/or distractions.
Additional Information
Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding, but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.
At Diamond Resorts, we have nearly 8,000+ team members who deliver unforgettable vacation experiences to members, owners and guests around the globe each and every day. Our teams have a passion for hospitality, customer service, and consistently go above and beyond expectations.
Our relentless leaders ensure that our teams stay motivated and engaged, and deliver on our mission, while growing their careers. Plus, because we're a leader in the vacation ownership industry, Diamond is constantly growing and creating new, innovative ways for our members to vacation.
Diamond Resorts is an Equal Opportunity Employer
Apply Today! Link Below!
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$32k-39k yearly est. 60d+ ago
Collections Specialist
Dev 4.2
Tempe, AZ jobs
Company DescriptionJobs for Humanity is partnering with OneMain Financial to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: OneMain Financial
Job Description
Collections Specialist
At OneMain, Collections Specialists contact customers to help them fulfill their financial obligations by arranging for repayment or settlement of account balances and offering appropriate products or services. Our work focuses on our existing customers with long-term relationships with us. This role will span servicing and collections of personal loans and credit cards. Collection Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
In the Role:
Help customers with all financial servicing needs through inbound and outbound contact.
Work with our clients in a consultative manner, following all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters
Maintain and note all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing accounts
Investigate, research, and track consumer information using online skip-tracing tools
Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets
Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Requirements
High School Diploma or GED
Preferred
Sales, customer service or collections experience in retail, call center, or business-to-business environments is highly preferred
Active listening and communication
Skilled at achieving and exceeding goals
Ability to thrive in a fast-paced team environment
Bilingual: Spanish
Work Schedule:
The average work week has three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee