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Operations Associate jobs at Jackpocket

- 55 jobs
  • Fund Operations Associate

    True Link Financial 3.1company rating

    Remote

    We are a profitable, mission-driven fintech company that provides quality financial services for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it is an honor to wake up in the morning knowing that we have a profound impact on our customers' lives. At True Link, we're building better financial services for people with complex needs - including older adults, people with disabilities, and those recovering from addiction. Our clients rely on us to deliver secure, reliable, and thoughtful support for critical financial functions. As a Fund Operations Associate for our accounting function, you'll play a key role in maintaining the integrity of our trust and investment operations. You'll be part of a team that oversees daily custody and cash operations - including portfolio valuations, reconciliations, NAV maintenance, and participant transactions - ensuring accuracy, timeliness, and seamless coordination across internal teams and external partners. This collaborative role is essential to supporting our mission and improving the financial lives of those who depend on us. What You'll Do Perform daily valuations and reconcile portfolios to custodial and market data Manage custody, cash, and participant transactions within fund accounting systems Maintain accurate NAV and participant records in pooled trust structures Resolve reconciliation issues and support monthly/quarterly reporting and audits Collaborate across teams to support investment and trust accounting workflows Drive process improvements and support system migrations and fund launches Handle ad-hoc reporting and operational support as needed Who You Are Recent college graduate with 1-2 years of experience in fund accounting, investment operations, or financial services, preferably within an investment management firm, trust company, or fund administrator Solid understanding of daily valuation processes, cash management, and transaction processing across multiple asset classes Detail-oriented and methodical, with a strong ability to maintain accurate records and reconcile complex financial data Proficient in Excel and comfortable working with accounting platforms, custodial systems, and financial reporting tools Familiarity with pooled trusts, unitized fund structures, or collective investment vehicles-or a strong interest in learning about them Strong analytical and problem-solving skills, with the ability to think critically and escalate issues appropriately Thrives in a process-driven, deadline-oriented environment and seeks opportunities to improve workflows and increase operational efficiency Excellent communicator and team collaborator, able to work effectively across internal departments and with external partners Proactive, reliable, and adaptable-ready to support a mission-driven organization focused on delivering high-quality service to clients and beneficiaries Why You'll Love Us We've got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve. With fifty million Americans in our addressable market, we are catering to tons of people who need our products and services across the country - and we've got the potential to reach many more. Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back. You can sleep soundly every night knowing you are doing a really wonderful thing by getting our services into more hands. We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities. We offer competitive wages, health, dental and vision coverage, paid parental leave, 12 paid holidays each year, your own professional development budget, and an awesome vacation package. We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We also meet up in-person: we have small offices in San Francisco and in Kingston NY, and we also love our in-person team get-togethers around the country. If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people's lives, we invite you to apply to join our team.
    $84k-138k yearly est. Auto-Apply 60d+ ago
  • Brokerage Operations Associate

    Stash 3.9company rating

    New York, NY jobs

    Want to help everyday Americans invest and build wealth? Financial inequality is increasing, and too many people are getting left behind. At Stash, we are passionate about democratizing wealth creation through education, advice, and products that help customers achieve greater financial freedom. The Brokerage Operations Associate will be a crucial addition to our Operations team and will be responsible for daily brokerage operations functions. If you're an equities trading expert with a desire to join a startup and make a huge impact from day 1 -- Stash is looking for you! What you'll do: Complete daily brokerage operations tasks/ workflows, including cash, position, and trading reconciliations to ensure that all operational procedures and risk controls are followed, documented, and properly maintained Ensuring the timely settlement of all trades and underlying client allocations, including resolving client and street side breaks Review and reconcile house accounts. Process trade bookings and cancel/rebills Process, monitor and troubleshoot ACATs Ensure accuracy of all positions, cash and broker data on firm systems. Provide ongoing user account maintenance and review of new and existing account activity Monitor and manage mandatory and/or voluntary corporate action events including dividends and interest payments Provide support to Legal, Compliance, Product, and Engineering teams to establish, monitor and manage key risk indicators for all functions. Identify opportunities to improve operational processes through automation Participate in project work, including needs assessment, to build out and scale operational and technology platforms, including QA cycles What we're looking for: 1-3 years of brokerage operations/trading experience Knowledge of Equities trading, clearance, ACATS, and settlement. Margin experience a plus Technology-driven with a focus on the application of operational procedures and automation Understanding of FINRA and SEC Regulatory framework FINRA Series 99 required. Series 7, 63 Bachelor's Degree in Finance, Economics, or quantitative field Advanced skills in MS Excel Intermediate skills in SQL and VBA/Macros Gold Stars: Series 57 or ability to obtain within 90 days #LI-Hybrid Our Commitment to Diversity, Equity, and Inclusion We proudly celebrate the unique qualities that make you you, 365 days a year, and not just because it's the right thing to do or good for business. We embed the principles and practices of diversity, equity, and inclusion (DEI) into all that we do to prioritize people, a Stash core value, and to ensure Stashers of all backgrounds and experiences can be their authentic selves. We are also proud to be the first and only venture-backed fintech to join the CEO Action for Diversity & Inclusion™, and as an Equal Opportunity Employer, Stash is committed to building an inclusive environment for people of all backgrounds. If you require any reasonable accommodations to make your application process more accessible, please reach out to ********************. Helping You Invest in Yourself Comprehensive total rewards package, comprising compensation (salary and equity) and health care benefits Complimentary subscription to Stash+ account Flexible work policy - We offer a flexible work environment that blends working from home with in-person collaboration at our NYC office to support productivity and team culture. Flexible PTO Work-from-home equipment stipends; home internet subsidy Paid Parental Leave (offerings for birth giving and non-birth giving parents) Primary & Secondary Enhanced health and wellness benefits through One Medical, Gympass, and Maven Health External Recognition for Stash Benzinga's 2023 Best Brokerage for Beginners and Best Robo-Advisor Awards Qorus-Accenture's 2023 Banking Innovation Awards USA Today and Statista's 2023 Top 500 Best Financial Advisory Firms Comparably's Best Company Awards: Best Places to Work, Best Company Outlook, and Best Engineering Team for Diversity, Women, Culture, and more! (2023) Fintech Breakthrough Award: Best Personal Finance App (2023) BuiltIn's Best Places to Work (2022, 2021, 2020, 2019) Forbes Fintech 50 (2021, 2020, 2019) Best Digital Bank, Finovate Awards (2020) Tearsheet Challenge Awards, Best Banking Card Product - Stock-Back Card, 2020 LendIt Fintech Innovator of the Year (2020, 2019) Salary Range: $90,000- $110,000 The base salary range represents the reasonably anticipated low and high end of the salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate's qualifications, skills, experience and competencies, as well as internal equity and alignment with market data for companies of our size and industry. **No recruiters, please**
    $90k-110k yearly Auto-Apply 27d ago
  • Vendor Operations Associate

    Stripe 4.5company rating

    Remote

    Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Vendor Operations Associate is a critical partner to the Global Sales/Global Sales Vendor team, focused on enabling the effectiveness of our strategic initiatives and maintaining the discipline of our business operations. This role is responsible for executing and managing the internal business rhythm (e.g., Weekly Business Reviews), compiling essential sales performance reports, building Vendor- Go-to-Market standard operating procedures, and providing high-leverage administrative support to the Strategy leadership team. The Analyst ensures the organization has reliable data and standardized processes to make informed decisions about growth and sales execution. What you'll do Responsibilities Business Review Management: Own the preparation, data compilation, and final packaging of materials for key leadership forums, including Weekly Business Reviews (WBRs) and Quarterly Planning sessions. Sales Reporting and Analysis: Compile, analyze, and distribute regular and ad-hoc sales performance reports, growth metrics, and progress updates against sales targets for the Global Sales Vendor leadership team. Go-to-Market Documentation and Optimization: Develop, document, and maintain standard operating procedures (SOPs) and process playbooks that ensure Go-to-Market alignment and optimize vendor operational execution to successfully achieve targets. Vendor Process Auditing: Conduct regular analysis of vendor operational data and processes to identify bottlenecks, ensuring workflows are running optimally to maximize target attainment and process fidelity. Strategic Administrative Support: Provide proactive, high-leverage organizational and administrative support to Sales Strategy and Global Sales Vendor leadership teams for critical initiatives, off-sites, and planning cycles. Identify and implement opportunities to automate manual reporting and administrative tasks to drive increased productivity and focus for the Strategy team. Manage and coordinate internal communication flows regarding strategy shifts, reporting changes, and process updates across global sales teams. Conduct basic Root Cause Analysis (RCA) on reporting discrepancies and vendor process deviations to ensure data integrity and process compliance towards achieving goals. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in a role focused on Sales Operations, Business Analysis, or Sales Enablement Support. Demonstrated experience in compiling business reports and preparing executive-level presentation materials (e.g., WBRs, QBRs). Proficiency with customer relationship management platforms (e.g., Salesforce) and experience extracting data for reporting purposes. Strong documentation skills with experience creating clear, concise standard operating procedures (SOPs) for sales and operational teams. Analytical mindset with the ability to interpret sales performance data and identify trends. Preferred qualifications Experience supporting a global Sales or Go-To-Market Strategy team. Background in managing project timelines and providing administrative support in a fast-paced environment. Certification in project management or business analysis methodologies. Experience with data visualization tools (e.g., Tableau, Looker) or advanced proficiency in spreadsheet software for sales reporting.
    $67k-104k yearly est. Auto-Apply 7d ago
  • Associate, Strategy & Operations

    Filevine 4.3company rating

    Remote

    Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. About the Role We are seeking a motivated operations associate with experience in the tech industry to help optimize our gig economy model for digital reporters. This role focuses on capacity planning, onboarding systems, and creating streamlined processes that ensure a smooth experience for our digital reporters. Your primary goal will be to help DBF deliver top-tier quality for our clients while improving the operational framework that supports the digital reporter workforce. You will have the opportunity to experiment, A/B test, and take ownership of initiatives from concept to implementation, driving improvements that support both our rapid growth and retention strategies. If you're passionate about operational efficiency and making an impact in a fast-paced gig marketplace, this role is for you!Responsibilities Capacity Planning: Model and forecast capacity to ensure our digital reporter workforce is well-prepared to meet growing client demand. Create flexible, scalable processes that enable quick adaptation to business needs. Onboarding Operations: Own the end-to-end operations of of digital reporting onboarding funnel, ensuring engagement during the process, quality throughout, and guided 1:1 support as needed. Process Improvement: Create and A/B test operational guidelines to enhance digital reporter experience and performance. Continuously refine processes to meet evolving business needs. Retention Strategy: Develop and implement strategies to ensure high retention and reduce churn among digital reporters. Address issues proactively, gather and act on feedback, and maintain a culture that supports long-term commitment and satisfaction. Collaboration and Communication: Work closely with internal teams, including product and engineering, to troubleshoot and suggest improvements. Regional Expansion Strategy: Support the expansion of the digital reporter network into new regions by developing and executing strategic plans to ensure workforce readiness in these markets. Qualifications 2-5 years of operations experience, preferably within the tech or gig economy sector. Proven track record of developing scalable systems and processes in fast-growth environments. Skill in leveraging data and analytics to drive informed decision-making and optimize outcomes. Strong ability to think strategically and understand broader business contexts. Creative problem solver who's not afraid of changes and starting new initiatives Outstanding communication and relationship-building skills. Nice to have: Data analysis with SQL or similar, experience working with Independent Contractors and/or gig workers Compensation Information: $80,000 - $105,000 The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package. Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House (onsite employees)- Top-of-the-line company swag Privacy Policy NoticeFilevine will handle your personal information according to what's outlined in our Privacy Policy.
    $80k-105k yearly Auto-Apply 60d+ ago
  • Sr. Operations Associate

    Flock Safety 4.0company rating

    Remote

    Who is Flock? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We're a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It's intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we're scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. The Opportunity We are seeking a data-driven and detail-oriented Operations Associate to own the acceleration of scheduling and delivery quality across a designated set of markets. This role involves solving complex operational ‘puzzles', working closely with cross-functional partners and leaders to drive meaningful impact for the business. The ideal candidate is a self-starter who thrives in ambiguous environments and is very comfortable using data and metrics to inform swift decision-making. The Skillset 3+ years of experience working in a high-growth operational environment Comfortable working in a fast-paced setting focused on meeting and exceeding SLAs to provide a memorable service experience. Analytical, utilizing reports and a suite of tools to assess market trends, identifying challenges, and solutions to achieve desired outcomes. Proven ability to collaborate effectively with cross-functional teams, influence stakeholders, and drive consensus in a dynamic fast-paced environment. Highly adaptable self-starter who embraces change and knows how to pivot when confronted with new challenges Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once Are willing to work some evenings/weekends as needed - to be discussed during the interview process Feeling uneasy that you haven't ticked every box? That's okay; we've felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days You will familiarize yourself with team metrics, reporting, and systems used to maximize efficiency in Field Service. Begin to dive into your assigned territories learning about their unique intricacies Building relationships with internal and external partners The First 60 Days Working with key stakeholders to solve everyday complex problems efficiently and effectively Leveraging tools, resources, and relationships to optimize the companies performance Managing weekly schedule reviews and driving the decision making process 90 Days & Beyond Fully running your assigned territories as the subject matter expert. Demonstrating your ability to solve complex problems effectively Actively striving to exceed team goals Adapting to constantly changing priorities Salary & Equity In this role, you'll receive a starting salary of $70,000-$90,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. Location We're building the impossible, together. To drive innovation through in-person collaboration, we're prioritizing candidates in our key hubs: Atlanta & Boston. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at **************************. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
    $70k-90k yearly Auto-Apply 6d ago
  • Clinical Operations Associate

    Solace 4.1company rating

    Remote

    Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Clinical Operations Associate at Solace, you will be instrumental in bridging clinical excellence with operational execution. Reporting directly to our Chief Medical Officer, you will ensure that our clinical programs deliver exceptional value to patients while maintaining the highest standards of quality and compliance. This is a unique opportunity to help shape how healthcare advocacy operates at scale. You'll work on high-visibility initiatives that directly impact patient outcomes and have direct exposure to senior leadership. About Solace 🔥 Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare-and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We're intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You'll Do Be autonomous. You'll take full ownership of your work, and you take responsibility for every last detail, every step of the way Work with small multi-disciplinary teams. You'll partner closely with engineering, product, and business folks to find elegant solutions to clinical challenges Design and implement processes that allow our clinical services to grow without sacrificing the personalized care that defines Solace Actively contribute to maintaining and elevating our clinical standards, serving as a guardian of quality in everything we deliver Convert high-level clinical strategies into executable plans with clear metrics and accountability What You Bring 2+ years in healthcare settings (hospitals, clinics, health tech startups, or consulting) An intuitive understanding of what it takes to bring a plan to life Highly adept with various software including CRM systems A bias toward action and execution Familiarity with healthcare operations, including patient flow, quality metrics, and regulatory requirements Ability to see both the big picture and granular details, understanding how individual processes impact overall patient experience Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.
    $44k-84k yearly est. Auto-Apply 60d+ ago
  • Operations Associate

    Solace 4.1company rating

    Remote

    Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As the Operations Associate at Solace, you are responsible for bringing value to our users by doing whatever Solace needs. You will be expected to take general tasks and simply execute at the highest level. This is a rare opportunity where you will report to our Head of Operations and work on projects with direct visibility to our Chief Executive Officer. Who are you? You are a talented operator who consistently delivers the highest quality work on timelines that would be unrealistic for most others. You get a rush from seeing your plans live in the real world. You take pride in your vision, execution and communication skills, and you absorb feedback exceptionally well. You enjoy taking ownership and are stifled by large organizations. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare-and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We're intense, and we like it that way. Read more in our Wall Street Journal funding announcement here . What You'll Do Analyze task requirements and produce high-quality plans and output. Be autonomous. You'll take full ownership of your work, and you take responsibility for every last detail, every step of the way. Work with small multi-disciplinary teams. You'll partner closely with engineering, product, and business folks to find elegant solutions to challenges. Rapidly produce multiple ideas. You're not attached to a particular tactic, only around solving the problem. Actively contribute to testing and ensuring the quality of our product Plan and Do. You create a plan and execute it. You're equally comfortable managing a large project team as well as executing entirely yourself. Learn and become a guardian of our standards to bring Solace to life. What You Bring to the Table Experience working in a chaotic environment. 2+ years of relevant experience working in consumer startups, banking, consulting, or any demanding job in a high pressure environment that required organization and performance. An intuitive understanding of what it takes to bring a plan to life. Exceptional skills in planning skills and using Notion. A bias toward action and execution. You get antsy if you're not getting something done. Great communication skills that help you work with executive teams to make visions come to life. Bonus You've worked in healthcare and understand credentialing or billing codes Who We Are We are a team of ambitious individuals who are passionate about putting healthcare back into the hands of patients. At Solace, you will have a steep learning curve and an unparalleled opportunity to contribute to one of the fastest-growing healthcare startups in the U.S. The work you do here will have a noticeable and direct impact on the development of the company. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.
    $44k-84k yearly est. Auto-Apply 60d+ ago
  • FinOps/AWS Cost Operations Associate

    Peraton 3.2company rating

    Remote

    Responsibilities The Department of Interior (DOI) Cloud Hosting Services (CHS) III program will be leading the way for Cloud Hosting and Applications Modernization across DOI and its subordinate bureaus. CHS III will facilitate migration of legacy on-premises applications to a modern, secure and scalable multi-cloud platform. From sensors in active volcanic regions to earthquake detection data, CHS III will be DOI's central cloud processing and data solution. Support the CHS FinOps practice delivering cloud financial management support. Candidate will bring strong analytical and problem-solving skills with a keen eye for detail along with a strong desire to learn and adapt to new technologies and FinOps practices. Cloud Cost Analysis & Reporting Monitor and analyze AWS cost and usage data using tools like AWS Cost Explorer and AWS Cost & Usage Reports (CUR) to identify trends, anomalies, and cost-saving opportunities. Assist in creating and maintaining reports that provide clear, actionable insights into cloud spend for various stakeholders. Support development of monthly customer invoices Support showback and chargeback processes for users and stakeholders. Cost Optimization Support: Collaborate with program management, the FinOps Manager and engineering teams to identify and recommend cost optimization strategies, including right-sizing instances, optimizing storage, and identifying unused resources. Assist in evaluating and implementing cost-saving mechanisms such as AWS Savings Plans and Reserved Instances. Utilize AWS tools to identify and propose resource optimization recommendations. Billing & Allocation Support the accurate allocation of AWS costs to departments, projects, and products using AWS cloud native tools and cost allocation tags. Assist in reconciling billing discrepancies and ensuring data accuracy within our cloud financial management systems. Anomaly Detection & Resolution Monitor for unusual patterns or spikes in AWS spending using AWS Cost Anomaly Detection and other alerting mechanisms. Assist in investigating root causes of cost anomalies and collaborate with relevant teams to recommend corrective actions. FinOps Best Practices Contribute to the promotion and adoption of FinOps best practices within the organization. Assist in documenting processes, policies, and guidelines related to cloud financial management. Participate in cross-functional discussions to promote cost awareness and accountability. Stakeholder Communication Support the preparation of presentations and communicate findings and recommendations to both technical and non-technical stakeholders. Qualifications Basic Qualifications 5 Years with BS/BA, 3 Years with MS/MA, or 9 years of relevant experience with High School Diploma/equivalent . Degree in Finance, Information Technology or a related field. Must be a US Citizen Candidate must have an Active Public Trust or the ability to obtain one is required Must have at least one of the following certifications or be able to attain within 90 Days of Hire: AWS Certified Cloud Practitioner FinOps Certified Practitioner (FinOps Foundation) Proficiency in data analysis, including advanced Excel skills (e.g., pivot tables, advanced formulas) and the ability to extract meaningful insights from large datasets. Excellent written and verbal communication skills, with the ability to articulate complex financial and technical concepts. Preferred Qualifications 8 Years with BS/BA, 5 Years with MS/MA, PhD 3+ or 12 years of relevant experience with HS Diploma/equivalent . Degree in Finance, Information Technology or a related field. AWS Cloud Financial Management Tools: Hands-on experience with at least one of the below native AWS cloud financial management tools: AWS Organizations AWS Cost Explorer AWS Compute Optimizer AWS Billing Conductor AWS Trusted Advisor Experience with at least one 3 rd party cloud financial management tool such as CloudCheckr, Cloudability, Aquila Cloud, Kion, CloudHealth or others. Familiarity with Agile methodologies (e.g., Scrum, Kanban) and experience working within an Agile framework. Experience with Azure, Google Cloud Platform or other Cloud Service Providers. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
    $51k-82k yearly Auto-Apply 15d ago
  • Deposition Events Operations Associate

    Filevine 4.3company rating

    Remote

    Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. About the RoleAs a Deposition Events Operations Associate, you'll play a critical role in ensuring the seamless execution of live Digital legal proceedings. You'll manage time-sensitive logistics, troubleshoot in real time, and oversee critical operational details across the event lifecycle. This role is ideal for someone who thrives in fast-paced, high-pressure environments, enjoys complex logistical challenges, and has a sharp eye for detail. This role will be covering our Hawaii/Alaska/Pacific Time hours of operation. Working hours would be from 12 noon - 9pm PT What You'll Own Event Logistics: Coordinate with interpreters and reporters to ensure full coverage of upcoming and last-minute events. Event Operations: Create and maintain processes and documentation, and work cross-functionally to improve the products and policy that impact live event quality. Live Event Monitoring: Monitor high-risk proceedings in real time, support Digital Reporters during live issues, and escalate or debrief as needed. Post-Event Quality Assurance: Review event recordings and data for accuracy, compliance, and performance. Handle trimming, redactions, and speaker corrections to ensure high-quality transcripts. Vendor Payments: Verify and process event vendor invoices to ensure timely and accurate payment. Who You Are 2+ years in client or technical support in a fast-paced environment Detail-oriented and highly organized, with strong time management skills Comfortable multitasking and prioritizing in a fast-paced, high-volume environment Excellent communicator with a calm, professional demeanor-even under pressure, legal tech, live-event coordination, and back-office operations experience is a plus Front, OpenPhone, and Zoom experience is a plus Compensation Information: $70,000-80,000 The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package. Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House (onsite employees)- Top-of-the-line company swag Privacy Policy NoticeFilevine will handle your personal information according to what's outlined in our Privacy Policy.
    $70k-80k yearly Auto-Apply 60d+ ago
  • Operations Associate

    Nutrafol 3.8company rating

    Remote

    Keep Growing with Nutrafol We're a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation. Keep growing. It's our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow. About You: The ideal candidate is ready to join a rapidly growing team. We are looking for an Operations Associate, who is technically savvy and ready to wear multiple hats. We value strategic thinkers, motivated self-starters with positive attitudes and strong work ethic. You should have superlative organizational and communication skills and a strong eye for quality and detail. We are looking for someone who is very flexible and is willing to work during the weekend. The Operations Associate will work with third-party fulfillment centers, shipping carrier relationships, customer experience, supply chain team and offshore team. This is a full-time role with a Tuesday-Saturday schedule (8:30am to 5:30pm ET) to ensure team coverage and support during peak business needs. Role Responsibilities: DTC: Perform daily fraud-screening on orders flag for secondary verification before releasing. To handle and maintain E-commerce, Fraud, Payment Gateway, and 3PL Systems. (Magento, Kount, Authorize.net and PayPal preferred) Handle all Fulfillment/Shipping issues and work closely with 3PL vendors. Assist and troubleshoot any system issues raised by the customer experience team. Triage any new projects and issues internally before escalating it to the development team. Ensuring that all orders are being fulfilled and tracking is reported to the system in a timely manner. Handle all order errors and returns. Liaising directly with the Card Processing Team for account specifics. Process and submit documentation for chargebacks. Ability to learn and handle the tasks needed for B2B and Retail channels. Responsible for ensuring all orders are fulfilled in a timely manner. Investigate any potential order and system errors General knowledge of handling data Ensuring that all orders are being fulfilled and tracking is reported to the system in a timely manner. B2B: Handle all Fulfillment/Shipping issues and work closely with the fulfillment center. Responsible for ensuring all orders are fulfilled in a timely manner. Review and release orders that are verified orders. Work closely with the Business Services Executive Team for any shipping related issues that the Business Development Manager escalated. Triage any new projects and issues internally before escalating. Investigate any potential order errors, returns and chargebacks. Requirements: Bachelor's degree or equivalent combination of education and experience 2- 5 years experience in operations and hands-on technical experience Knowledge on ecommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, business processes, etc.) Experience with Kount, Magento, Shopify, Skubana, or Salesforce is a plus Strong organizational, time management, communication, process orientation and problem-solving skills Some experience in analysis and documentation of functional requirements for ecommerce projects Ability to multi-task that can manage several projects under a tight deadline and accommodate any changes An entrepreneurial spirit with operational skills to ensure self-directed projects and ideas are seen through to execution Ability to interact effectively with internal business teams (Sales, Customer Experience and Marketing, Supply Chain), at different levels of the organization In-state and out-of-state traveling required for on-site audits and 3PL visits A flexible mindset willing to accommodate the potential need for after hours coverage Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.Salary Range:$60,000-$65,000 USDPerks & Benefits Fully remote work experience Comprehensive medical, dental, and vision package, including FSA program 401K with employer match Quarterly Bonus Program Flexible PTO Two company-wide wellness breaks every day Free lunch on us every Tuesday and Thursday via Seamless/Grubhub Monthly wellness stipend Monthly internet stipend Monthly cell phone stipend Annual learning & development stipend Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays Free meditation app membership (Headspace) Free Nutrafol subscription Pet insurance discounts and benefits California residents may review our CCPA notice here.
    $60k-65k yearly Auto-Apply 1d ago
  • Recordkeeping Operations Associate

    Human Interest 4.0company rating

    Remote

    Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it's because they are employed by a company that doesn't offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We're a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more. About the role As a Recordkeeping Operations Associate at Human Interest, you'll play a vital role in our mission to make retirement savings accessible to all working Americans. You'll support the day-to-day administration of our clients' 401(k) plans, ensuring transactions are completed accurately and on time. This position sits at the intersection of operational excellence and financial empowerment, requiring both meticulous attention to detail and a passion for helping small and medium-sized businesses provide retirement benefits to their employees. By managing retirement account data, reconciling transactions, and serving as a knowledge expert for internal stakeholders, you'll directly contribute to making retirement plans more accessible and manageable for businesses across the United States. About the team The Recordkeeping Operations team ensures accurate and timely processing of all 401(k) plan transactions at Human Interest. We manage daily operations across multiple retirement platforms, handle complex account reconciliations, and work closely with Operations teams to maintain data integrity. Our team members are process-driven problem solvers who take ownership of their work while supporting broader operational initiatives. As we continue to scale, we focus on maintaining high service standards, improving efficiency, and developing expertise across multiple operational areas. What you get to do every day Review and reconcile account data within both retirement accounts and HI operating accounts Become an expert in 3-4 operational processes and serve as an advanced source of knowledge for HI stakeholders Provide transactional assistance to Ops teams across the organization when necessary to support scenarios of high volume, interim product development, or prioritized business needs Trace transaction information through the recordkeeping lifecycle Identify, analyze, and propose practical solutions for operational challenges while collaborating with team members to implement improvements Assist triaging incoming assignments to teammates Contribute to team improvement initiatives and projects Handle varied workload composition of 5-7 types of team tasks including complex assignments and highly escalations issues What you bring to the role Meticulous attention to detail Capacity to plan ahead and meet performance goals Effective communication skills, both written and verbal Ability to perform at high efficiency in a fast-paced environment Strong sense of task ownership Determination to overcome challenges Ability to identify and communicate process improvements Ability to trace various types of 401(k) transactions through the recordkeeping lifecycle to identify root cause of reconciliation or recordkeeping errors. Desire to actively participate on a highly engaged team Consistently Exceeds Expectations in your current role 2-3 years' experience within operations of 401(k), banking, or related financial field preferred Nice to have Strong understanding of Portfolio Management concepts (Positions, Trades, Securities) Prior experience with institutional trading or custodial operations Prior experience processing corporate actions, fund swaps, or trade settlement reconciliation ASPPA RPF certificate or QKA credentials How you can grow your career at Human Interest As you master core operational processes and demonstrate consistent high performance, you may have the opportunity to advance to a Recordkeeping Operations Analyst role, tackling more complex challenges and helping shape operational strategy. Why you will love working at Human Interest Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We've made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success. Join Human Interest and make a lasting impact by shaping the future of retirement. Our operating principles define how we work together as a team. They reflect Human Interest's unique view on what's important and what's right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile. Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future. Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self! An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement. Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness. Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $23.61 - $28 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment. Benefits - A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees Top-of-the-line health plans, as well as dental and vision insurance Competitive time off and parental leave Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness Lyra: Enhanced Mental Health Support for Employees and dependents Carrot: Fertility healthcare and family forming benefits Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt Monthly work-from-home stipend; quarterly lifestyle stipend Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie. We're a great place to work (but don't take our word for it) Here's a list of our awards and accolades: Certified as a Great Place To Work (2023-2025) Fortune Best Place to Work in the Bay Area (2024) Best Places to Work by Built In (2023-2024) America's Best Startup Employers by Forbes (2020-2022, 2024) A Top Company by Y Combinator (2020-2023) Inc. Fastest Growing Companies (2021) Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement. We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com. Protect yourself against fraud and identity theft. Apply to our open positions directly via our careers page on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at ************************* Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: *************************************
    $23.6-28 hourly Auto-Apply 1d ago
  • Account Management Operations Associate

    Resortpass 4.5company rating

    Remote

    About the company: ResortPass is redefining what it means to be a hotel guest. We're building a new category in hospitality: day access to luxury hotel experiences from breathtaking pools and private beaches to deluxe spas and wellness recharges so people can escape without an overnight stay. Our marketplace now connects guests with 2,300+ partner hotels and resorts, including Ritz-Carlton, Four Seasons, Marriott Hilton, and more. We've helped millions of people enjoy premium hospitality close to home, making rest more mindful, togetherness more meaningful, and escape more accessible. The result: unforgettable experiences for guests and new revenue streams for partners. Backed by some of the best consumer and growth investors, including CRV, Declaration, Brian Kelly (The Points Guy), WME, FJ Labs, and more, ResortPass is scaling a product people love and creating an entirely new way to experience hospitality. About the role We are currently hiring a new member on our Account Management team! This person will handle many of the manual updates for our team due to system limitations. You will assist the AM team during the busy season and allow them to focus on inventory, pricing and hotel product conversion. This person will not be interacting with the hotels much but assisting with data entry tasks. This is a wonderful opportunity for someone looking for seasonal remote work. Compensation for this May-September contract position will be $25 per hour and your shift will be Monday - Friday. What you'll do Assist in managing hotel accounts, including updating information and resolving issues Perform data entry tasks accurately and efficiently to maintain and update partner records Handle reactive tasks such as responding to client inquiries, providing support, and escalating concerns Collaborate with the account management team to ensure a seamless and high-quality partner experience Assist with ad-hoc projects as assigned to support the overall goals of the account management team Who you are We encourage candidates to apply even if they don't have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn't quite right, we want to meet you! You have at least 1 year of experience in a customer-facing/data entry role and are driven to find the best solutions and build great relationships An organized multitasker. You have experience efficiently managing multiple online platforms and juggling different tasks in a fast-paced environment while staying detail-oriented An empathetic partner. You're able to adapt and respond to different personalities and corresponding requests with a friendly, positive, and patient personality Communicative. You're clear and concise in your written and verbal communications A problem solver. You're excited by a complex problem and take pride in finding unique and timely solutions A good human being. While building a startup is hard, being a good human being is not. We are creating a culture of people you want to work with. We create incredible experiences for our guests, and want to do the same for our employees This contract position requires use of personal equipment including a computer and internet connection.
    $25 hourly Auto-Apply 26d ago
  • Care Operations Associate

    Mantra Health 4.0company rating

    Remote

    Mantra Health is an award-winning digital mental health provider on a mission to make evidence-based care more accessible to students. We partner with colleges and universities to offer comprehensive virtual mental health services, including therapy, psychiatry, 24/7 crisis care, emotional wellness coaching, and self-care content. Our technology solutions seamlessly integrate with campus health systems to enhance student well-being and improve graduation rates. Recognized as a leader in digital mental health, Mantra Health was named a Rising Star by the UCSF Digital Health Awards and won Juniper Research's Gold Star for Best Digital Therapeutic Solution. Today, our programs support over 900,000 students across 125+ campuses, including Penn State, MIT, and Miami Dade College. We've raised over $34m from leading investors. We're looking for ambitious, talented, action-oriented individuals to join us in shaping the future of student mental healthcare. About the Role We are seeking a Care Operations Associate to play a critical role in ensuring smooth and efficient student care journeys by providing exceptional support to students and our clinic providers as we grow. This role requires a high attention to detail, strong understanding of healthcare operations, excellent communication skills, and a commitment to customer satisfaction. The associate will be responsible for resolving inquiries, troubleshooting issues, and guiding stakeholders through various healthcare processes. What You'll Do Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat, providing accurate, policy-aligned responses and ensuring compliance with all privacy and documentation standards. Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process. Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care. Document all interactions and resolutions thoroughly and accurately in the customer relationship management (CRM) system and electronic health record (EHR). Identify and escalate urgent or sensitive issues to appropriate personnel for immediate resolution. Contribute to the development and continuous improvement of care operations workflows, standard operating procedures (SOPs), and training resources. Handle complaints and concerns with sensitivity and professionalism, striving for positive outcomes. Participate in training sessions and team meetings to enhance knowledge and skills. Who You Are: High school diploma or equivalent; Associate's or Bachelor's degree in healthcare administration, business, or a related field preferred. 1-3 years of experience in a customer service role, preferably within a healthcare setting. Strong understanding of healthcare operations, terminology, and common practices. Strong problem-solving skills and precise attention to detail. Excellent verbal and written communication skills with the ability to explain complex information clearly and concisely. Comfort on the phone as an external representative of Mantra. Demonstrated experience with owning a process end-to-end, troubleshooting issues beyond simple scripted solutions, and proactively suggesting process improvements based on observed pain points. Compassion, patience, and a genuine desire to help others. Proven ability to work within operational metrics and has familiarity with KPIs in healthcare or operations settings. Ability to maintain confidentiality and adhere to all HIPAA guidelines. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Metrics-driven mindset with demonstrated ability to meet or exceed operational KPIs while maintaining quality and accuracy standards. Foster a collaborative team environment, particularly during high-pressure situations, by communicating complex information clearly and concisely, ensuring timely resolution and understanding across stakeholders. Proficiency in Zendesk, Slack, Google Workspace, and experience working within CRM and EHR systems preferred. Bilingual proficiency (English and Spanish) is a plus. Hiring for the Following Shifts: Monday to Friday 9am to 6pm Eastern Monday to Friday 11am to 8pm Eastern Saturday to Wednesday 11am to 8pm Eastern Thursday to Monday 8:30am to 5:30pm Eastern Why Choose Mantra A chance to collaborate with a passionate, dedicated, and innovative team focused on elevating the student experience through mental healthcare. Opportunities for professional growth through mentorship, cross-functional collaboration and skill development. Competitive salary and benefits, including PTO, equity, health insurance, etc. Compensation & Benefits Compensation: $45,000-$48,000 / year At Mantra, our distributed team is our secret sauce that allows us to support our mission everyday. We're collaborative, empathetic, and curious. We take time to celebrate our wins and learn from our mistakes. Each full-time employee at Mantra enjoys: Medical, vision, and dental coverage for employees, spouses, and dependents 401(k) Flexible work location Generous PTO, sick days, jury duty days, and bereavement. Three week sabbatical and $3,000 stipend after five years of continuous full-time employment Inclusive parental leave, equal for all parents $1,000 new-parent mental wellness benefit Commuter card, if you commute Access to One Medical Healthcare & Dependent Care FSA Mantra health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $45k-48k yearly Auto-Apply 17d ago
  • Contribution Trade Operations Associate

    Human Interest 4.0company rating

    Remote

    Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it's because they are employed by a company that doesn't offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We're a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more. About the role As a member of the Contribution Trade Operations team, you will play a key role in supporting day-to-day operations at a rapidly scaling startup. Organized, detail-oriented, and adaptable, you will ensure accurate and timely payroll processing while helping to build and refine processes from the ground up. You will gain in-depth knowledge of various payroll systems and integrations to ensure contributions are processed correctly and on time. Your role will also involve troubleshooting integration issues, maintaining accurate records, and collaborating with internal teams to optimize processes and communicate trends and metrics. About the team This team reviews and verifies customer and account data to ensure accuracy, minimize errors, and maintain compliance with industry regulations and company standards. They improve contribution processing workflows, increasing speed and accuracy while identifying automation opportunities to reduce manual tasks. The team resolves issues through detailed analysis and validation, ensuring accurate reports and enhancing operational efficiency and data integrity. By collaborating with cross-functional teams, they address customer needs, improve processes, and contribute to product enhancements. They also support internal teams by sharing operational insights to guide decision-making and ensure successful project execution, while managing key projects to align resources and timelines with business goals for timely delivery. What you get to do every day Ensure that all data is reviewed for accuracy and discrepancies are identified and escalated, contributing to accurate and compliant customer accounts. Achieve consistent, timely processing of contributions, meeting deadlines and ensuring customers' contributions are correctly applied without delays. Proactively identify discrepancies and correct errors, ensuring high-quality, consistent data for reporting and operational purposes. Support a smooth flow of information between teams to resolve customer inquiries quickly and contribute ideas to streamline workflows, improving overall operational efficiency. Gain proficiency in the company's operational processes, becoming a trusted point of contact for day-to-day support and offering insights on how to enhance these processes. Assist in the successful completion of key projects by contributing to tasks on time, supporting project leads, and ensuring high standards of quality in project deliverables. What you bring to the role 1-2 years of experience in Accounting or 401(k) Recordkeeping (preferred) Strong attention to detail Good organizational skills Clear communication skills, both verbal and written Ability to work efficiently in a fast-paced environment Comfortable working both independently and as part of a team Strong aptitude for working with numbers Time management skills to prioritize tasks effectively Basic problem-solving abilities Interest in research and learning Willingness to identify and suggest process improvements Nice to have Bachelor's Degree Basic reconciliation skills How you can grow your career here at Human Interest As you excel in your core role, you'll have the opportunity to advance to a Senior Contribution Trade Operations Associate position, where you'll handle similar responsibilities with a higher level of complexity and increased responsibility. Why you will love working at Human Interest Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We've made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success. Join Human Interest and make a lasting impact by shaping the future of retirement. Our operating principles define how we work together as a team. They reflect Human Interest's unique view on what's important and what's right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile. Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future. Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self! An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement. Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness. Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans $20.67 - $22 per hour. The salary that we offer to a new employee within this range is based on their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall Total Rewards package. All of our employees are offered a robust suite of physical, financial and mental wellness benefits. Benefits - A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees Top-of-the-line health plans, as well as dental and vision insurance Competitive time off and parental leave Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness Lyra: Enhanced Mental Health Support for Employees and dependents Carrot: Fertility healthcare and family forming benefits Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt Monthly work-from-home stipend; quarterly lifestyle stipend Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie. We're a great place to work (but don't take our word for it) Here's a list of our awards and accolades: Certified as a Great Place To Work (2023-2025) Fortune Best Place to Work in the Bay Area (2024) Best Places to Work by Built In (2023-2024) America's Best Startup Employers by Forbes (2020-2022, 2024) A Top Company by Y Combinator (2020-2023) Inc. Fastest Growing Companies (2021) Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement. We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com. Protect yourself against fraud and identity theft. Apply to our open positions directly via our careers page on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at ************************* Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: *************************************
    $20.7-22 hourly Auto-Apply 8d ago
  • Product Operations Associate

    Marine Layer Inc. 3.5company rating

    San Francisco, CA jobs

    Job Description This is a 6 month contract position, for maternity coverage. Full-time, remote work is an option. Since our humble beginnings of selling absurdly soft t-shirts from a VW bus, we've been pretty busy- building a great brand, opening 39 (and counting!) stores, and, most importantly, continuing to make awesome, super soft clothing. Turns out, all of this requires a good amount of work on the backend, and our HQ team is expanding to keep up… that's where you come in. We're looking for a Product Operations Associate to join our small but mighty Planning Team- someone who can help us manage our product manufacturing process, encompassing purchase order placement and vendor management. We need someone with a mind for numbers and a passion for making them work towards building a better business. A successful candidate will thrive in a collaborative, cross-functional, and highly dynamic start-up environment, and is excited to take on new challenges as the business continues to grow, even while we are mostly working from home. We have ambitious plans for 2021 and beyond, and need someone who can jump in and start making an impact immediately. Job Responsibilities Purchase Order Management: Issue and maintain Purchase Orders across ML Mainline and ML Wholesale Update Purchase Orders based on production shifts or changes Manage On time PO Reporting Manage PO Flow Forecasting Coordinate with Logistics around shipment consolidation opportunities based on production flow/timing Production/Vendor Management: Work closely with vendors, product management and logistics team to ensure timely delivery Establish and maintain effective working relationships with vendors Proactively flag production issues that will affect ETAs so cross-functional teams can plan accordingly Track photo sample orders to ensure on-time delivery to marketing Communicate with vendor and execute on chase or reflow needs set by planning team QUALIFICATIONS: (it bodes well if you have the below) Detail Oriented. Many jobs say you need to be detail-oriented; for this one, we really mean it. We're looking for someone who loves to solve problems through detailed data analysis and making said analysis extremely accurate. Having a penchant for sorting out all the specifics is vital. A Strong Team Player. The successful candidate for this position brings a positive approach to new and challenging projects. You are organized, self-motivated and accountable with an enthusiasm for getting stuff done. You will also have to work very closely with a number of other teams, including our Merchants, Production team, and Retail Ops. Communication skills are critical. Driven to Build Something Great. Hmmm, how to say this politely, we ain't Levis or the Gap. We're on the precipice of something really special, but we're not there yet. The road ahead is going to be challenging and we're looking for someone who embraces that and is eager to play a key part in getting us to the next level. An Authentic Brand Advocate. You should know the brand, like the brand, and understand what it takes to build the brand and represent the company in an authentic way. Fine Print: we ask that you have the following qualifications: Bachelor's Degree, or equivalent work experience 1 year previous experience in production Bonus points for experience with Netsuite/ERP systems, Lightspeed POS, or Shopify Excellent communication skills Strong organizational and time management skills Ability to multitask and work in a fast-paced environment Look for opportunities for improvement and take initiative Understand sense of urgency to meet deadlines and the needs of the business Coordinate with cross-functional partners and various teammates
    $116k-196k yearly est. 29d ago
  • Operations Associate, Jackpocket

    Draftkings 4.0company rating

    Reynoldsburg, OH jobs

    At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As an Operations Associate, you'll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You'll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team's success while enhancing the lottery experience for our customers. What you'll do as an Operations Associate Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish. Keep our systems updated with real-time customer order statuses and tracking information. Streamline and organize workflows to meet daily objectives and hit deadlines. Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly. Step in to support various operational projects as they arise, contributing to the team's overall success. What you'll bring Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance. Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel. Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently. Exceptional customer service, communication, and time management skills. Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting. The US base salary range for this full-time position is $15.00 - $19.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
    $15-19 hourly Auto-Apply 60d+ ago
  • Trading Operations Specialist - Remote

    Labelbox 4.3company rating

    Atlanta, GA jobs

    About Alignerr Alignerr works with leading AI labs and financial organizations to source specialists who understand trading operations, market mechanics, and structured workflows. Role Overview The Trading Operations Specialist supports tasks related to trade processing, market structure analysis, operational flows, and evaluation of trading-related content. What You'll Do - Review operational workflows or trading-related datasets - Validate transaction sequences or operational steps - Summarize market or trade-flow mechanics in structured form - Identify operational inconsistencies or errors - Maintain accuracy across recurring evaluation tasks What You Bring Must-Have:- Experience in trading operations, brokerage ops, or financial operations - Strong attention to detail - Ability to follow structured, rule-based workflows Nice-to-Have:- Exposure to market structure or execution systems
    $44k-76k yearly est. Auto-Apply 2d ago
  • Payment Operations Specialist

    Restaurant365 3.9company rating

    Remote

    Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Payment Operations Specialist is responsible for supporting the day-to-day operations of R365's AP Payments platform, ensuring timely and accurate payment processing for customers. This role focuses on resolving payment-related issues, managing funding processes, assisting with positive pay checks, and supporting client onboarding efforts. The Specialist collaborates closely with internal teams, partners, and customers to ensure a smooth and compliant payment experience. How you'll add value: Customer Payment Support: Resolve customer tickets related to AP Payments funding and settlement issues; guide customers through resolution steps for payment and funding concerns; support clients in managing positive pay checks through R365's AP Payments accounts. Payment Operations: Coordinate client funding activities, including the creation of manual ACH credit and debit files; collaborate on weekly stale check credit tasks to meet SLA requirements for client checks. Client Onboarding Support: Verify and confirm client-provided documentation via designated onboarding tools; coordinate with Fulfillment Team to ensure onboarding readiness and compliance with requirements. Process & Documentation: Maintain accurate records of payment activities and onboarding processes; contribute to the development and upkeep of departmental procedures and documentation. Cross Functional Collaboration: Work closely with AP Payments Fulfillment, Vendor Enrollment, and Customer Support teams to ensure consistent and effective payment operations; support continuous improvement efforts to enhance payment workflows and customer experience. What you'll need to be successful in this role: 2+ years of experience in payment operations, customer support, or related financial services roles. Familiarity with ACH processing, positive pay systems, and payment onboarding procedures. Strong organizational skills with attention to detail and a high degree of accuracy. Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation. Ability to collaborate effectively with internal teams and external partners. Proficiency with systems such as Salesforce, Monday.com, or similar platforms preferred. R365 Team Member Benefits & Compensation This position has a salary range of $28.05-$39.26/hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. Comprehensive medical benefits, 100% paid for employee 401k + matching Equity Option Grant Unlimited PTO + Company holidays Wellness initiatives #BI-RemoteDYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
    $28.1-39.3 hourly Auto-Apply 5d ago
  • Trading Operations Specialist - Remote

    Labelbox 4.3company rating

    Los Angeles, CA jobs

    About Alignerr Alignerr works with leading AI labs and financial organizations to source specialists who understand trading operations, market mechanics, and structured workflows. Role Overview The Trading Operations Specialist supports tasks related to trade processing, market structure analysis, operational flows, and evaluation of trading-related content. What You'll Do - Review operational workflows or trading-related datasets - Validate transaction sequences or operational steps - Summarize market or trade-flow mechanics in structured form - Identify operational inconsistencies or errors - Maintain accuracy across recurring evaluation tasks What You Bring Must-Have:- Experience in trading operations, brokerage ops, or financial operations - Strong attention to detail - Ability to follow structured, rule-based workflows Nice-to-Have:- Exposure to market structure or execution systems
    $48k-77k yearly est. Auto-Apply 2d ago
  • Operations Specialist - Notary Connect

    Snapdocs 4.1company rating

    Remote

    Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime. We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That's where you come in… About the Role As an Operations Specialist on our Notary Connect team, you'll play a critical role in ensuring smooth, accurate, and timely closings for our customers. You'll be the go-to expert for managing notary scheduling, coordinating signing appointments, and safeguarding the accuracy of closing documents. This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and is motivated by delivering exceptional customer experiences. What You'll Do Coordinate notary scheduling for signing appointments, ensuring every order detail is correct and every signing runs smoothly. Serve as the primary point of communication between notaries, clients, and internal teams. Troubleshoot and resolve transaction issues, escalating when necessary to prevent delays. Apply sound judgment to anticipate potential issues and proactively resolve them. Make timely outbound calls to resolve urgent, time-sensitive matters. Conduct quality control checks to ensure all signings meet expected milestones and prevent downstream issues. Review scanned documents for accuracy, confirming all required signatures, initials, and dates are complete. Report and resolve discrepancies in collaboration with other team members. Share feedback on processes, tools, and workflows to help improve efficiency and customer satisfaction. Contribute to special projects and initiatives as assigned by leadership. Who You Are Detail-Oriented & Organized - You can juggle multiple tasks while maintaining accuracy and focus. Customer-Obsessed - You're empathetic, patient, and always striving to deliver exceptional service. Adaptable & Curious - You embrace change, seek feedback, and are eager to learn. Collaborative - You thrive in a team environment, but also know how to self-manage in a remote setting. Communicative - You have excellent written and verbal skills and can keep stakeholders informed with ease. Qualifications High school diploma (required). Mortgage, Title, or Notary industry experience is required - candidates must be familiar with mortgage documents and closing processes. 1-2 years of related customer service experience. Strong written and verbal communication skills. Ability to learn and navigate new computer applications quickly. Reliable high-speed internet and a quiet remote work environment. Success Behaviors Reliable and punctual, with consistent attendance. Ready to flex with occasional overtime when needed. Proactively manages your schedule and communicates conflicts in advance. Actively participates in meetings and collaborates with teammates. Complies with all company policies and procedures. Why You'll Love This Role This is a chance to make a direct impact on one of the most important parts of the homeownership journey. You'll work with a supportive team, build deep expertise in mortgage and notary processes, and play a vital role in helping customers achieve stress-free closings. If you love solving problems, bringing order to complex processes, and delighting customers, this role is for you. Compensation If you are located in the SF Bay Area, NYC, or Seattle Metro area, the hourly range for this role is $25.00. For all other locations, the hourly range is $22.00 We currently have two openings with two shifts: Monday-Friday, 12:30-9:00 PM PST Monday-Friday, 8:30-5:00 PM PST At Snapdocs, we believe our differences make us stronger. We're building a team of curious, driven people from all backgrounds who are united by a shared desire to solve meaningful problems and build something that matters. We value trust, autonomy, and the kind of collaboration that brings out the best ideas-and the best in each other. To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes: Excellent medical, dental, and vision coverage 401(k) with up to 4% company match 16 weeks of paid parental leave Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles Summer & Winter Break (~1-week each) + 9 Holidays per year Healthcare and Dependent Care FSA HSA Employer Contribution ($75-150 for individuals, $150-$250 for families) $15K Family Building Benefit (lifetime limit) Life and Disability Insurance $1,500 Annual Lifestyle Stipend to support your well-being Please note: Part-time employees are not eligible for benefits at this time Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (**********************************************
    $22-25 hourly Auto-Apply 60d+ ago

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