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Jackson Walker jobs - 59 jobs

  • HR Compliance Manager

    Jackson Walker 4.8company rating

    Jackson Walker job in Dallas, TX

    Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Compliance Manager Department: Human Resources Reports To: Chief Human Resources Officer Location: This role can sit in any of Jackson Walker's office locations. (Dallas / Austin / Houston / San Antonio / Fort Worth) FLSA: Exempt POSITION SUMMARY: The Compliance Manager is responsible for overseeing Jackson Walker's firmwide leave of absence programs and ensuring compliance with applicable federal, state, and local employment laws and Firm policies. This role serves as the subject-matter expert for leave administration, working closely with employees, managers, and HR leadership to deliver a consistent, compliant, and employee-centered leave experience. Reporting directly to the Chief Human Resources Officer, this position plays a critical role in managing regulatory compliance, mitigating risk, and supporting the Firm's commitment to operational excellence and employee well-being. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leave Administration & Program Management Administer all firmwide leave programs, including but not limited to FMLA, ADA accommodations, short-term disability, parental leave, secondary leaves, military leave, and applicable state and local leave programs. Partner with the Benefits Department on long-term disability administration. Serve as the primary point of contact for employees and managers regarding leave eligibility, processes, timelines, and documentation requirements. Review and assess leave requests, determine eligibility, and ensure appropriate documentation is obtained and maintained. Track leave usage, manage return-to-work processes, and coordinate transitional or accommodation needs as applicable. Ensure compliance with federal, state, and local employment laws related to leave, accommodations, and wage and hour considerations as they intersect with leave administration. Monitor legislative and regulatory changes impacting leave administration and recommend policy or process updates as needed. Maintain accurate records and documentation to support compliance, audits, and internal reviews. Partner with HR leadership to address complex leave situations and mitigate potential exposure. Background Checks Coordinate and manage pre-employment background checks through RAI (vendor). Work with PG Leaders to run client-driven background checks. Ensure compliance with federal, state, and local laws (e.g., FCRA) governing background screening. Maintain accurate records and documentation of all background check processes. Communicate results to HR; escalate to HR leadership if needed. Compliance Management Develop, implement, and maintain HR compliance policies and procedures aligned with federal, state, and local regulations. Monitor legislative and regulatory changes; advise leadership on necessary updates. Conduct regular audits of HR processes (e.g., onboarding, payroll, benefits, employee relations) to ensure compliance. Oversee compliance with EEOC, ADA, FMLA, wage and hour laws, and other employment regulations. Provide training and guidance to HR staff and managers on compliance topics and best practices. Ensure compliance with federal, state, and local employment laws related to leave, accommodations, and wage and hour consideration as they intersect with leave administration. Monitor legislative and regulatory changes impacting leave administration and recommend policy or process updates as needed. Maintain accurate records and documentation to support compliance, audits, and internal reviews. Partner with HR leadership to address complex leave situations and mitigate potential exposure. Answer questionnaires and survey questions related to HR policies. Policy Development & Process Improvement Develop, review, and maintain leave-related policies, procedures, and employee communications. Create standardized tools, templates, and workflows to ensure consistent application of leave practices across the Firm. Identify opportunities to streamline leave administration processes and improve the employee experience through automation or system enhancements. Support HRIS system configuration related to leave tracking and reporting. Advisory Support & Collaboration Advise managers and HR business partners on leave-related matters, accommodations, and compliance considerations. Provide guidance on sensitive or complex employee situations requiring discretion and sound judgment. Deliver training and education to managers and employees on leave policies, compliance requirements, and best practices. Reporting & Data Management Prepare reports and metrics related to leave utilization, trends, and compliance for HR leadership. Analyze data to identify patterns, risks, or opportunities for improvement. QUALIFICATIONS: Bachelor's degree in Human Resources, Business Administration, or a related field preferred. Minimum 3 years of experience administering employee leave programs and ensuring compliance with employment laws. Demonstrated experience managing FMLA and multi-state leave programs required; law firm or professional services experience preferred. Strong working knowledge of federal, state, and local leave laws and employment regulations. Excellent organizational and time-management skills with the ability to manage multiple priorities and sensitive matters. Strong analytical and problem-solving skills with sound judgment and attention to detail. Excellent written and verbal communication skills with the ability to explain complex policies clearly and professionally. High degree of discretion and professionalism when handling confidential information. Proficiency in HRIS platforms, leave administration systems, and Microsoft Office 365. WORK CONDITIONS: This position operates in a typical professional office environment with standard equipment. The role requires professionalism, discretion, and the ability to manage multiple priorities while maintaining attention to detail. Occasional extended hours may be required during peak periods or complex leave situations. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by applicable federal, state, or local law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at *************************************
    $76k-99k yearly est. 3d ago
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  • Office Administrator

    Jackson Walker 4.8company rating

    Jackson Walker job in Houston, TX

    FLSA Status: Exempt Department: Human Resources Reports To: Senior Human Resources Administrator Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for an Office Administrator in our Houston office. The Office Administrator manages the administrative functions of a law firm, ensuring the office runs smoothly, efficiently, and in alignment with firm policies and strategic objectives. This position serves as the local liaison between attorneys, staff, and firm leadership, overseeing staffing, and administrative support services to maintain a high-performing, client-focused environment. KEY RESPONSIBILITIES: Leadership and Management Oversee the daily operations of the office to ensure all administrative and support functions are performed efficiently. Supervise and develop administrative support staff, including reception, and secretarial support. Partner with department leaders to support all firmwide policies and initiatives at the local level. Establish and maintain strong interpersonal relationships with the Office Managing Partner to collaborate on strategic initiatives and implement as directed. Partner with local Practice Group Leaders to align administrative support and teams to ensure seamless integration of new hires. Demonstrate sound judgment, discretion, and professionalism in all interactions, serving as a role model for staff and a trusted advisor to firm leadership. Operational Responsibilities Coordinate office moves in partnership with the Operations department. Staffing and Employee Relations Support hiring, onboarding, training, and development for administrative staff. Manage the evaluation and compensation process for business professionals. Coordinate local onboarding and orientation for new hires, ensuring they are integrated smoothly into the office and firm culture. Serve as a first point of contact for employee questions, concerns, or workplace issues, escalating to HR leadership as appropriate. Partner with HR leadership on employee relations issues, performance management, and policy compliance. Oversee the offboarding process to ensure a smooth and respectful transition for departing employees, including conducting exit interviews of business professionals to gather and identify opportunities for firm improvement. Foster a positive, inclusive, and professional workplace culture aligned with firm values. Compliance and Risk Management Maintain compliance with firm risk management, data privacy, and confidentiality standards. Ensure proper records retention and confidentiality practices are followed in compliance with legal and firm standards. Document and maintain records related to performance, attendance, and employee relations. Financial and Resource Management Manage and monitor the office HR budget, ensuring expenses are controlled and cost-effective decisions are made. Event Planning and Coordination Responsibilities Plan, organize, and execute office events such as Business Professional meetings, holiday celebrations, recognition and community engagement programs. Compensation and Payroll Coordination Ensure timekeeping procedures comply with federal and state wage and hour laws and adherence to Fair Labor Standards Act requirements. Collaborate with Payroll on compensation adjustments, bonus documentation, and administrative staffing changes. QUALIFICATIONS: Proficient skill level in the use of Microsoft 365 especially Word and Excel. Ability to create and type own correspondence; use a computer, keyboard, and other standard office equipment. Demonstrate outstanding judgment, professionalism, and a high degree of confidentiality. Strong customer service attitude required. Exemplary verbal and communication skills. Interpersonal skills necessary to communicate with employees at all levels with courtesy and tact. Ability to communicate effectively in person, over the phone, and through written correspondence. Excellent organizational skills and attention to detail. Strong analytical skills. Must work well under pressure, be a problem-solver and team player. Ability to organize and prioritize numerous tasks and complete them under time constraints. Multi-task oriented, resourceful, and creative. Ability to work independently. Ability to review and interpret documents and data, with or without reasonable accommodation. Education: Bachelor s degree from an accredited college or university preferred. High school diploma or GED required. SHRM certification required. Years of Experience: Minimum of 5 years experience in a law firm or professional services office with experience using HRIS software system(s). Working Conditions: Normal office environment with little exposure to excessive noise and temperature. Work sometimes requires more than 40 hours per week to perform the essential duties of the position. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at *************************************
    $30k-37k yearly est. 60d+ ago
  • Houston - Labor & Employment Associate (Hybrid)

    Littler Mendelson, P.C 4.8company rating

    Remote or Houston, TX job

    Littler Mendelson P.C. is seeking an attorney with a minimum of 3-8 years of labor and employment law experience to join the Houston office. The candidate should possess excellent academic credentials, and their experience should include significant litigation work. Candidate must be licensed to practice law in Texas. Littler Mendelson P.C. is seeking an attorney with a minimum of 3-8 years of labor and employment law experience to join the Houston office. The candidate should possess excellent academic credentials, and their experience should include significant litigation work. Candidate must be licensed to practice law in Texas. ABOUT LITTLER Littler is the largest global employment and labor law practice in the world exclusively devoted to representing management. With more than 1,800 attorneys in over 100 offices worldwide, Littler serves as the single source solution provider to the global employer community. Consistently recognized in the industry as a leading and innovative law practice, Littler has been litigating, mediating and negotiating some of the most influential employment law cases and labor contracts on record for 75 years. Littler's unparalleled commitment to labor and employment law helps clients navigate a complex business world with nuanced legal issues-building better solutions for clients' toughest challenges. With deep experience and resources that are local, everywhere, Littler is fully focused on its clients. With a diverse team of the brightest minds, Littler fosters a culture that celebrates original thinking. And with powerful proprietary technology, Littler disrupts the status quo-delivering bold, groundbreaking innovation that prepares employers not just for what's happening today, but for what's likely to happen tomorrow. BENEFITS We offer a generous benefits package to full-time and part-time employees working at least a 50% schedule. Benefits include comprehensive health, dental and vision plan for you, your spouse/domestic partner and children. In addition, we provide a superior 401(k) plan, ample time off programs, mental health programs, family building and caregiving, generous paid parental leave, life insurance, disability insurance, a wellness program, flexible spending accounts, and an employee referral bonus program. For more information about our benefits visit:
    $132k-199k yearly est. 12d ago
  • Unified Communications Analyst

    Jackson Walker 4.8company rating

    Jackson Walker job in Dallas, TX

    Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Unified Communications Analyst Department: IT Reports To: Unified Communications Manager FLSA Status: Exempt Position Summary: Responsible for the day-to-day duties involved with Data/Voice/Video Communications, audio/web conferencing, Hot Spots and MDM management. Essential Duties and Responsibilities: Specific duties of this position include, but are not limited to: Responsible for the day-to-day operations of the Firm s Unified Communications equipment moves, adds and changes, HUB, Switch and Router maintenance, Digital/Copper/SIP trunk maintenance. Responsible for maintaining end-to-end QoS on all SIP/VoIP/FCoIP/H.323 systems throughout the enterprise network. Monitors network utilization and optimize to provide appropriate QOS levels for mission critical applications. Monitors network performance and make recommendations on increasing or decreasing bandwidth where needed. Manages the Firm s Internet connection. Monitor and make recommendations when improvements are necessary. Coordinates with vendors on troubleshooting issues and orders for changes on configurations of Voice/Data services. Assist with the management and monitoring of the Firm s VPN, Firewall, IDS and IPS systems. Takes direction from Director of Information Security on network security related tasks and issues as needed. Assists with Day-to-Day Network Security monitoring and mitigation. Assists with the day-to-day maintenance of the Wireless (WLAN) environment. Helps with overall design and allocation of IP based network to include subnetting and masking. Maintains bank of DIDs for all external and Internal voice routing needs including Network Based faxing. Manage and Configure Firm s 802.1x platform and captive portal systems. Assist with Network Based scanning when necessary. Coordinate with Human Resources and Facilities Directors on moves, adds and changes involving all telecom equipment. Responsible for coordinating with internal departments on all major people moves including Summer Clerks and New Fall Associates. Responsible for deployment and maintenance of Phones and iPads using Firm-approved devices and the current Firm MDM system. Responsible for upkeep of MDM system. (Mobile Device Manager) Other duties assigned by the employer. Qualifications: Associates degree preferred with certifications in CCNA, CompTia Network + and/or equivalent experience. Minimum of 3 years experience in an Information Technology related position. Must have experience with unified communications systems such as Zoom, Teams, and Webex. Interpersonal skills necessary to communicate in person, by email and telephone to provide information to clients, attorneys and staff with courtesy and tact. Ability to use a computer, keyboard, and other standard office equipment. Must have proficient keyboard skills. Ability to review and interpret documents and data, with or without reasonable accommodations. Ability to lift and move PC equipment, printers, and other hardware up to 50 pounds, with or without reasonable accommodations. Work Conditions: Normal office environment with little exposure to excessive noise and temperature. Some travel is expected for this position travel to other Firm locations and/or remote training facilities occasionally required. Must carry a Firm-provided mobile communications device and be available after normal working hours. Participate in an on-call rotation and be available 24x7 during designated rotation. Will occasionally be required to work more than 40 hours a week. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at *************************************
    $96k-128k yearly est. 11d ago
  • Event Coordinator

    Haynes and Boone, LLP 4.9company rating

    Dallas, TX job

    At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success. Haynes and Boone is one of the largest law firms in Dallas, and it continues to grow. In 2023, Haynes and Boone moved its headquarters to a new 27-story office tower in the Harwood District of uptown Dallas. Lawyers in our Dallas office serve all the firm's practice and industry areas - including corporate, litigation, banking/finance, insurance law, healthcare law, labor and employment, estate planning, real estate, bankruptcy, intellectual property, white collar crime, and antitrust. Our Dallas lawyers are widely recognized in their practice areas in publications such as The Best Lawyers in America directory (Woodward/White, Inc.) and the Chambers USA legal directory (Chambers & Partners). This office attracts high-energy, technically proficient people who enjoy working in a collegial environment. We are committed to having an inclusive workforce that reflects our communities, and we seek highly motivated lawyers and staff who value our culture of respect and teamwork. The Event Coordinator is responsible for planning, managing, and executing firmwide client‑facing events, onsite, off‑site, and virtual, including seminars, client dinners, receptions, retreats, and conferences. This role partners closely with the Business Development team, firm leadership, attorneys, and administrative staff across all offices to coordinate and deliver high‑quality client events that support the firm's strategic objectives. Essential Duties Serve as the lead project manager for small to mid-sized client events, overseeing all phases from initial concept and pre-planning through on-site execution, and post-event follow up. Support team members with logistics and execution for larger firmwide events, as needed Prepare event proposals and manage event budgets for assigned events, including obtaining quotes, monitoring expenses, and ensuring all costs remain within approved budgets. Compile post‑event reports, including attendance metrics, budget summaries, and key takeaways. Process all related payments, invoices, and expense reconciliations in a timely manner. Liaise with attorneys and Business Development team members regarding invitation lists, mailing lists, and event‑specific communications. Collaborate with the Creative Team to develop email invitations and event collateral; oversee design, content, and branding consistency. Edit, update, and distribute invitations and event communications through Vuture. Provide regular project updates to attorneys, BD team members, and internal stakeholders. Manage the production of event materials, including invitations, confirmations, agendas, seminar materials, slides, handouts, evaluation forms, name badges, and promotional items. Develop and manage event timelines, production schedules, and run‑of‑show documents. Oversee audio‑visual logistics, coordinating with internal IT teams and external vendors to ensure seamless execution. Manage vendor relationships, including venues, caterers, florists, A/V providers, and other event partners, coordinate proposals, timelines, and deliverables. Support negotiation of pricing and deliverables with event partners. Coordinate shipping and tracking of event materials, collateral, and signage. Maintain accurate event records, attendance tracking, and CRM updates in InterAction. Provide on‑site event support, including hospitality, registration, guest management, and troubleshooting logistics. Assist with planning and executing client dinners, receptions, and other in‑office and off‑site events. Ability to work in the evenings and weekends, as needed, with events support. Any other ad hoc duties as reasonably requested. Reporting Relationship The Event Coordinator reports directly to the Senior Manager of Events & Strategic Partnerships. Interacts frequently with attorneys and business services personnel, across all levels and offices. Qualifications Knowledge/Experience 3+ years of event planning or administrative experience, preferably in a law firm or professional‑services environment. Skills Demonstrated ability to plan, manage, and execute multiple events simultaneously with appropriate supervision. Ability to manage multiple projects at once and prioritize competing deadlines effectively. Strong written and verbal communication skills, with the ability to produce clear, concise, and well‑structured content. Knowledge of restaurants, venues, and event resources in Dallas and Houston preferred. Excellent interpersonal skills with a polished, professional, and positive demeanor. Strong organizational, analytical, and project‑management skills, with the ability to manage competing priorities. Ability to build and maintain strong relationships with internal stakeholders, external clients, and vendors. Ability to thrive in a fast‑paced environment and remain calm under pressure. Passion for event production, execution and logistics. Highly detail‑oriented, thorough, and organized. Availability to work evenings and weekends as required for event support. Willingness to travel as needed. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. Familiarity with Zoom, Vuture, and InterAction, as well as other virtual event platforms and event‑management tools, is preferred. Ability to learn new tools, systems, and software as needed. All positions require punctuality and regular attendance. Leadership: A proactive approach, taking initiative and contributing meaningfully to the team and firm. Communication: The ability to communicate clearly, effectively, and professionally with all levels of the organization. Client Service: A commitment to delivering exceptional service and anticipating client needs. Education Bachelor's Degree. Physical Demands Remains stationary and observes information on a computer screen at least 80% of the time. When managing events, might be required to move around up to 100% of the time. This position constantly operates computers, printers and other office systems. Occasionally required to move items weighing up to 20 lbs. This position requires constant communication and exchange of information with the firm lawyer, vendors, clients and staff. Working Conditions Hybrid office environment - 4 days in office. Flexibility to work overtime with short or no notice.
    $45k-49k yearly est. Auto-Apply 5d ago
  • Land Use Planner

    Jackson Walker 4.8company rating

    Jackson Walker job in Austin, TX

    Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Land Use Planner FLSA Status: Exempt Department: Land Use Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for a Land Use Planner in our Austin office. The Land Use Planner handles zoning or entitlement cases, working side-by-side with attorneys and clients on an array of development projects. ESSENTIAL DUTIES & RESPONSIBILITIES: Specific duties of this position include, but are not limited to: Your day will be spent performing a range of duties by supporting efforts between attorneys, clients, co-consultants, developers, and/or City and County staff. Under the supervision of an attorney, you may draft and revise documents related to the acquisition, development, zoning, subdivision, and site planning of real estate and easements. You will prepare applications and supporting documentation related to land use including zoning and entitlements. You may work independently or manage project teams, guiding them through the zoning or entitlement process. Perform other work-related duties as assigned. QUALIFICATIONS: Experience preparing and filing project applications and effectuating permits in local and state jurisdictions Experience drafting or working on local Comprehensive/Master Plans, Zoning Ordinance code sections, and reviewing environmental and engineering documents/plans Experience communicating with clients, co-consultants (engineers, traffic consultants, architecture and planning firms), City or County staff and/or appointed and elected officials Proficient user of Microsoft 365 suite Word, Excel, Outlook and PowerPoint Proficient in public speaking Must be detail-oriented with strong execution and organizational skills in a fast-paced environment Ability to thrive in a team-oriented and collaborative working environment Exemplary verbal and written communication skills Demonstrate the ability to think critically and show initiative Ability to handle confidential documents and information appropriately Contribute to and execute the goals of the team Education: Bachelor s degree from an accredited college or university required. Preferred certifications: AICP (American Institute of Certified Planners) LEED (Leadership in Energy and Environmental Design) LS (Landscape Engineer) PE (Professional Engineer) Years of Experience: Minimum of 3 years experience working for a City or County in Central Texas in the subdivision, planning, zoning or development department(s) or in a law firm setting supporting a Land Use or Real Estate practice group. City of Austin working experience highly preferred. Working Conditions: Normal office environment with little exposure to excessive noise and temperature. Some travel is expected for this position travel to attend external meetings occasionally required. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by applicable federal, state, or local law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at *************************************
    $48k-63k yearly est. 60d+ ago
  • CFRE Team Manager

    Hunton & Williams 4.9company rating

    Dallas, TX job

    Hunton Andrews Kurth LLP, a prominent international law firm, is currently seeking a Capital Finance and Real Estate (CFRE) Team Manager. This role is essential in supporting the strategic goals and business operational objectives of the CFRE team across the firm. The position provides leadership for the financial and administrative functions of the team, with overall responsibility for implementing policies, procedures, processes and systems. Establishes productive, collaborative partnerships with other Team Managers to create and drive firmwide objectives and outcomes. Team Management Represents team leadership in administrative functions, collaborating with team managers and firm leadership to bring together people and resources for the greater good. Responsibilities include supporting leadership by organizing meetings, fostering teambuilding, and driving collaborative decision-making, while also proactively identifying and solving problems for large-scale projects. Additionally, the role supports new client intake procedures, partners with key stakeholders to clear conflicts, leads administrative staff meetings, and assists with business planning and strategic initiatives to help achieve team goals. Talent Management Monitors attorney and staff timekeeper hours and reallocates talent as needed to meet both short-term and long-term work demands, helping to maximize productivity. This role involves assessing staffing models, managing recruitment and integration activities for new attorneys, and coordinating training opportunities for staff. Additionally, the Team Leader works with partners to evaluate performance, conducts financial analysis for staffing decisions, and maintains an inventory of workload and assignments to support skill development and profitability within the team. Financial Management Develops and manages the team's annual budget, monitors expenditures, and provides regular financial analysis and reports to leadership to ensure alignment with strategic objectives. This position oversees expense allocations, supports financial decision-making, and collaborates with attorneys on alternative fee arrangements, billing rates, and client billing matters. The role emphasizes financial oversight, effective communication, and proactive problem-solving to support team and practice group initiatives and maintain optimal financial performance. This role requires a strategic leader who can navigate complex administrative landscapes, foster collaboration, and ensure the team is well-supported in achieving its goals. QUALIFICATIONS * Education: Bachelor's degree required. * Experience: Minimum of 5 years of experience managing projects or processes required, preferably in a law firm, professional services, or other client relationship-based organization. Knowledge of Microsoft Office required. * Other Qualifications: Travel may be required. Availability and willingness to work long hours as needed to meet critical deadlines. Proficiency with Microsoft Office Suite applications. Strong commitment to client service excellence and teamwork. Must possess the highest standards of ethical conduct and professionalism. Must act as catalyst for change, drive and own results. Creative and innovative. Excellent communication skills (oral, written and listening) and ability to collaborate effectively with diverse group of professionals. Sound judgment and flexibility. Ability to work well under pressure, patience, diplomacy, high stress tolerance, excellent interpersonal communication skills, ability to prioritize workload and adapt to changing conditions. Visual acuity needed to process and read extensive written communications. Ability to receive and convey detailed information through oral communication. Essential competency processes include language ability, reasoning and memory. To perform this job successfully, the incumbent must possess the abilities or aptitudes to proficiently perform each of the responsibilities and accountabilities described above, with or without reasonable accommodation. The expected salary range for New York, NY based employees is $149,800 to $238,800 though salaries for employees based outside of New York, NY may differ. Beyond an employment candidate's physical location, salary offers may be based on a number of factors, including, but not limited to, education, training and/or experience. In addition to providing competitive compensation in the form of salaries and bonuses, Hunton Andrews Kurth LLP offers a range of benefits and wellness options based on experience, performance, and location that compare favorably to market standards in every region and across the legal industry. EEO/drug-free workplace/E-Verify participant/Veteran/Disability. Please view the Equal Employment Opportunity Poster here. The information offered on this site does not constitute an express or implied contract, and may be modified or revoked without notice at the discretion of Hunton Andrews Kurth LLP.
    $149.8k-238.8k yearly 12d ago
  • Legal Administrative Support

    Jackson Walker 4.8company rating

    Jackson Walker job in Houston, TX

    Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Legal Administrative Support FLSA Status: Non-Exempt Department: All Practice Groups Reports To: Office Administrator / Office Manager Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for Legal Administrative Support in our Dallas, Austin, Houston, and San Antonio offices. This role provides high-level administrative support to attorneys, Legal Administrative Assistants, and Paralegals. Legal Administrative Support will maintain positive contact with clients, attorneys, and support staff; and observe confidentiality of client, personnel, and firm matters. ESSENTIAL DUTIES & RESPONSIBILITIES: Specific duties of this position include, but are not limited to: Prepare, proofread, and format legal documents such as correspondence, pleadings, and contracts. Scan and profile documents and correspondence in the appropriate iManage folder and email to team members as directed. Submit conflicts of interest to open files. Enter billable time for attorneys and assist with revisions to pre-bills. Coordinate and schedule travel, meetings, and appointments. Submit expense reimbursements. Provide overflow assistance and perform other administrative and secretarial duties as requested. QUALIFICATIONS: Proficient utilization of MS Word (using styles for formatting), Adobe Acrobat Professional, pdf Docs, and familiarity with MS Excel, MS PowerPoint, and Time Entry systems. Proficiency organizing electronic files and documents using a document management system (iManage experience a plus). Basic knowledge of different practice areas within a law firm and their workflow processes in order to provide appropriate support. General familiarity of legal terminology, legal documents, and court systems. Excellent organizational and communication skills; ability to work independently and as a team member; strong prioritization, attention to detail, accuracy, problem solving, detailed proofreading, and editing skills are essential. Strong interpersonal skills to communicate effectively in person, by email, and by telephone; ability to follow instructions effectively from a diverse group of clients, attorneys, and staff with courtesy and tact. Basic understanding of clerical procedures and systems such as recordkeeping and filing. Ability to effectively prioritize and manage competing demands while supporting multiple practice areas. Education: Bachelor s degree from an accredited college or university preferred; high school diploma or GED required. Years of Experience: Minimum of 3 years administrative experience in a law office. Working Conditions: Normal office environment with little exposure to excessive noise or temperature. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by applicable federal, state, or local law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at *************************************
    $51k-68k yearly est. 60d+ ago
  • Transactional Practice Innovation Lead

    Jackson Walker 4.8company rating

    Jackson Walker job in Austin, TX

    Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Transactional Practice Innovation Lead Department: Innovation Austin-Dallas-Houston Reports To: Chief Innovation Officer Location: This role can sit out of the following Jackson Walker office locations: Austin / Dallas / Houston FLSA: Exempt POSITION SUMMARY: The Transactional Practice Innovation Lead is responsible for advancing workflow innovation across transactional practices, from intake to signature. This role partners with practice leadership and cross-functional teams to standardize high-volume document families, create clause and playbook systems, and implement measurable pilots that enhance drafting speed, accuracy, and consistency. The position bridges legal expertise and process design to build scalable, technology-enabled workflows that improve client value and operational efficiency across Corporate and Securities, Finance, Healthcare, Immigration, and related practice areas. KEY RESPONSIBILITIES: Workflow Design & Innovation Lead the design, testing, and implementation of workflow innovations for transactional matters from intake through execution. Map and analyze high-volume document families, including NDAs, purchase agreements, credit and security documents, disclosure schedules, and common regulatory forms. Build and maintain clause libraries, playbooks, and standardized review systems that support drafting and negotiation efficiency. Develop playbook-guided drafting and redline workflows that promote consistency and faster approvals. Pilot Development & Evaluation Identify opportunities for process automation and data-enabled drafting within key document types. Design pilots with measurable objectives such as hours per document, variance from playbooks, and partner acceptance rates. Track pilot performance and document results, publishing success metrics and lessons learned. Oversee version control, audit notes, and risk documentation for all transactional workflows. Training, Adoption & Change Management Deliver training, quick-reference guides, and office hours to support adoption across practice groups. Build and maintain a network of practice champions to reinforce change management and sustain adoption. Develop communication plans tied to pilot launches, workflow rollouts, and user feedback. Collaborate with KM, LPM, and Pricing teams to ensure seamless integration into matter management and client reporting. Technology Integration & Collaboration Partner with IT and Security to ensure integration with CLM and document management systems, including access controls and compliance protocols. Work with Research and KM to maintain aligned data models and templates across matter types. Provide client-facing summaries and materials demonstrating efficiency and value improvements when requested. QUALIFICATIONS: Juris Doctor (J.D.) from an accredited law school preferred. Active license and good standing with a U.S. state bar. 8+ years of experience as a transactional attorney or knowledge management professional in Corporate, Finance, or Healthcare practices. Proven experience building clause libraries, playbooks, and process-improvement initiatives leveraging legal technology. Licensed deal lawyer or transactional knowledge management professional with extensive clause library and playbook experience. Demonstrated success implementing process or technology-based improvements for drafting and review efficiency. Strong familiarity with redline workflows, CLM platforms, and data models for core agreement families. Excellent analytical, project management, and communication skills. Proven ability to define and track measurable workflow outcomes and adoption metrics. Experience coaching or training attorneys on standardized drafting and review approaches preferred. Exposure to regulatory requirements in healthcare, finance, or immigration matters a plus. WORK CONDITIONS: Hybrid position within Jackson Walker offices with limited travel for trainings and client showcases. The role collaborates daily with the Chief Innovation Officer, Knowledge Management, Research, Legal Project Management, Pricing, IT, Security, and practice leadership. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by applicable federal, state, or local law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at *************************************
    $134k-182k yearly est. 3d ago
  • Business Intake Analyst

    Haynes and Boone, LLP 4.9company rating

    Dallas, TX job

    At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success. Haynes and Boone is one of the largest law firms in Dallas, and it continues to grow. In 2023, Haynes and Boone moved its headquarters to a new 27-story office tower in the Harwood District of uptown Dallas. Lawyers in our Dallas office serve all the firm's practice and industry areas - including corporate, litigation, banking/finance, insurance law, healthcare law, labor and employment, estate planning, real estate, bankruptcy, intellectual property, white collar crime, and antitrust. Our Dallas lawyers are widely recognized in their practice areas in publications such as The Best Lawyers in America directory (Woodward/White, Inc.) and the Chambers USA legal directory (Chambers & Partners). This office attracts high-energy, technically proficient people who enjoy working in a collegial environment. We are committed to having an inclusive workforce that reflects our communities, and we seek highly motivated lawyers and staff who value our culture of respect and teamwork. This exempt position is part of the team that supports the Firm's financial business systems. The Business Intake Analyst supports efforts to improve processes within the department and analyzes business data to support Firm management. The Business Intake Analyst assumes ownership for the handling of needed service requests; and supports related functions of the new business intake and matter lifecycle business management processes. The ideal individual will have a collaborative mindset, acute attention to detail, the ability to work well under pressure, and a commitment to service excellence. This position will require critical thinking, strong problem solving, judgment, and decision-making that will be used to identify and resolve the business processing needs by leveraging various business process management technologies available to the firm. The role will serve a critical role within the firm's New Business Intake workflow system, ensuring the accuracy and completeness of new matter submissions and supporting the intake review process. Essential Duties Review submitted intake forms for completeness, accuracy, and compliance with firm policies and ethical standards. Validate matter details, client information, and required documentation submitted by attorneys and legal assistants. Track and follow up on outstanding items to facilitate timely intake decisions. Conduct due diligence reviews of prospective clients using online databases (such as Pacer, Lexis Nexis, etc.), business intelligence databases (D&B, Hoovers), Government Watch Lists (World-Check) and the public domain searches (Google etc.). Collaborate with attorneys, secretaries, and risk management to ensure smooth intake processing. Manage data associated with clients and matters for departing attorneys. Maintain client and matter data information in firm's financial system, in compliance with firm policies. Perform database research and analyze data and metrices to facilitate processing of open, closed, or change requests. Other Duties Assist with firm technology projects involving new business intake and accounting. Recommend to the New Business Intake Manager changes to the process and/or system based on observations and interactions with users. Provide user assistance related both to the intake process and the matter management process. Assist with the development and maintenance of intake processes and standards to ensure overall client and matter data quality. Act as liaison between accounting and other teams or departments as needed. Create and update related process documentation and assist with the development, maintenance, and execution of related end user training programs. Perform related duties and other projects assigned. Reporting Relationship This Business Intake Analyst position reports directly to the New Business Intake Manager. Subordinate staff: None Qualifications Knowledge/Experience This individual should possess at least 2 years of experience with business systems and a technical knowledge of databases. This position requires a general understanding of business organizations and processes. Prior experience utilizing automated business process workflow systems is preferred and prior relevant experience in a law firm environment is helpful. Skills The Business Intake Analyst will possess strong interpersonal and organizational skills, the ability to communicate well with all Haynes and Boone team members, keen attention to detail, strong client service skills, time management and organizational skills, and a willingness to learn. This person will also possess strong intermediate computer skills (Microsoft Excel, Word & Outlook). A broad range of technical ability, with a demonstrated aptitude and willingness to learn, at an expert level, new software/application is needed for this position. Incumbents must have the ability to answer questions while maintaining confidentiality. Additionally, the ideal candidate must possess strong research, problem-solving, decision-making, and analytical skills and be able to effectively multi-task and prioritize work to meet deadlines. The individual must possess strong client focus, as well as strong written and verbal communication skills, with the ability to work both individually and as a member of a team. The ability to work with many different types of personalities at all levels of organization is a must. This individual must have the ability to answer questions while maintaining confidentiality. The individual must be flexible and able to adapt to changes in business needs. Education Bachelor's degree from an accredited institution preferred and/or advanced certifications in business process management, such as, PMP or Six Sigma. Physical Demands Must be able to move around the office up to 15% of the time to make copies, fax, file, etc. Remains stationary at least 85% of the time. This position operates computers and other office productivity machines (e.g., fax machine, copier, printer, etc.) on a regular basis.), Occasionally required to move documents or files weighing up to 15 lbs. This position requires constant communication and exchange of information with the Firm attorneys, clients and staff. This position must be able to inspect and observe information on a computer screen at least 80% of the time. Working Conditions Office environment.
    $81k-98k yearly est. Auto-Apply 7d ago
  • Attorney Development Specialist

    Haynes and Boone, LLP 4.9company rating

    Dallas, TX job

    At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success. Haynes and Boone is one of the largest law firms in Dallas, and it continues to grow. In 2023, Haynes and Boone moved its headquarters to a new 27-story office tower in the Harwood District of uptown Dallas. Lawyers in our Dallas office serve all the firm's practice and industry areas - including corporate, litigation, banking/finance, insurance law, healthcare law, labor and employment, estate planning, real estate, bankruptcy, intellectual property, white collar crime, and antitrust. Our Dallas lawyers are widely recognized in their practice areas in publications such as The Best Lawyers in America directory (Woodward/White, Inc.) and the Chambers USA legal directory (Chambers & Partners). This office attracts high-energy, technically proficient people who enjoy working in a collegial environment. We are committed to having an inclusive workforce that reflects our communities, and we seek highly motivated lawyers and staff who value our culture of respect and teamwork. The Attorney Development Specialist (AD Specialist) is an exempt position responsible for managing certain specialized aspects of the Attorney Integration program as well as assisting the Attorney Development department with all training programs and the associate evaluation process. This position reports to the Senior Manager of Attorney Integration and works closely with other attorneys engaged in training efforts, various committees of the firm, and the heads of the other administrative departments. Essential Duties Lateral Onboarding and Orientation Organize lateral attorney onboarding for all offices including: communicating with laterals regarding start date, status of background/conflicts checks and onboarding details as well as communicating status of lateral hires within the firm to Section Chairs/Department Administrative Partners, Office Administrators and all administrative departments. Work closely with the Attorney Development Coordinator to provide guidance in the scheduling of lateral orientation sessions, preparation of orientation schedules/materials and greeting local candidates. Responsible for tracking lateral hires in the integration software, portal page and internal documents. Attorney Integration Program Help organize and implement ideas for the integration of new attorneys, including first year associates and lateral attorneys. Coordinate and plan events for attorneys including integration dinners, lunches, and socials, as well as integration trips, integration retreats and programs and initiatives related to the Attorney Integration Committee. Perform as a key member of the Attorney Integration team. Training & Processes Preparation for and execution of new associate orientation, associate training, practice group lunches, and other programming. Assist with semi-annual Attorney Review Processes. Other Duties Liaise with Recruiting on licensing questions related to lateral hires, bar exams, etc. Liaise with lawyers and staff at all levels about all Attorney Development-related matters. Follow-up with speakers (internal and external, as necessary) to procure materials, provide editing support, and confirm program details in advance of training presentation. Manage logistics, including Outlook invitations, room reservations, A/V and technology requests, meals, and travel when needed, etc. for integration meetings and training programs. Perform other related duties as assigned. Reporting Relationship The AD Specialist reports directly to the Senior Manager of Integration. This position has no direct reports, but will work closely with the Attorney Development Coordinator. Qualifications Education and Knowledge Candidate must have a Bachelor's Degree and at least two years' experience with similar responsibilities in a law / professional services firm. High level of proficiency in Microsoft Office software applications is required. Experience with Micron, Workday, vi Integrate or integration platforms is preferred. Skills Candidate must be highly organized and possess excellent attention to detail skills. Candidate should be comfortable communicating effectively with all levels of individuals in the Firm. This individual has a vital role in promoting and coordinating the attorney integration and training programs and must be able to work independently with minimal supervision. Physical Demands Position remains stationary at least 85% of the time. This position requires constant communication and exchange of information with the AD department as well as Firm attorneys. This position must be able to inspect and observe information on a computer screen at least 80% of the time. Working Conditions Office environment. Occasional overtime required.
    $79k-95k yearly est. Auto-Apply 6d ago
  • Professional Assistant

    Hunton & Williams 4.9company rating

    Houston, TX job

    Hunton Andrews Kurth LLP, an international law firm, is actively recruiting a Professional Assistant for the Public Finance team in our Houston office. This position performs specialized and secretarial/administrative duties for the practice area, clients and the firm; ensures client services and satisfaction are attained in all areas. Provides staff leadership in supporting firm, office and team initiatives and in support of management directives. Responsibilities and Accountabilities * Maintains a leadership role in both team and firm related projects and activities; assists with lawyer committee work, community service projects and other public relations activities. * Provides general administrative support including, but not limited to, managing attorney's Inbox, updating calendars and contacts, utilizing Foundation where appropriate, reviewing and routing internal and external mail and managing client matter files and folders; monitors and determines action items and appropriate distribution for incoming electronic files received from outside sources (e.g., faxes, client documents, and court filings). * Complies with the firm's Client File Maintenance policy for managing the client file for both electronic and hardcopy files. Ensures a central file is maintained for each client matter and (a) all hardcopy files are barcoded and labeled appropriately at the inception of and throughout the life of each client matter and (b) all electronic files are stored in iManage in the appropriate client matter folders. Ensures timely closing of files. Maintains and monitors workrooms to ensure files are in compliance with our Records policy. * Coordinates with assigned attorneys to ensure client/matter electronic materials (emails, documents, etc.) are stored in iManage and not to Outlook folders, drives, etc. Communicates directly with assigned attorneys to determine if assistance is needed to file electronic material appropriately. As needed, provides appropriate level of administrative support to assigned attorneys to manage electronic files (e.g. managing attorney's Inbox, moving emails from Outlook folders to iManage, separating attachments and filing in appropriate files). Works with attorneys and team members to utilize technology to promote less paper in the workplace. * Creates, proofreads and edits letters and complex legal documents from various electronic versions, handwritten drafts, rough notes or tape dictation; drafts transmittal letters and standard memoranda; reviews and proofreads all outgoing materials; performs document cleanup for all external documents, applying document styles as needed, in accordance with firm standards. * Arranges conference calls with clients and other outside parties; has working knowledge of fax, photocopy, videoconferencing and scanning equipment; keeps coverage group abreast of attorneys' and assistants' schedules (i.e., daily calendar or otherwise); may provide telephone coverage for team and work group; responds to client inquiries. * Arranges appointments, coordinates meetings, reserves conference rooms, arranges for teleconferencing and equipment set-up and coordinates menu needs through caterers; coordinates travel arrangements; prepares and submits timely manual and electronic expense reimbursement and other payment requests; understands and follows firm policies and procedures, coding and approval requirements related to firm and client charges; anticipates needs and proactively seeks to avoid rush and emergency payment requests. * Performs special projects as assigned. QUALIFICATIONS * Education: High school diploma or equivalent required. College degree preferred. * Experience: Minimum three years' overall legal secretarial experience (or work equivalent) required. Prior law firm experience preferred. Has an in-depth and comprehensive knowledge of firm and team-specific software used in the execution of professional assistant responsibilities including, but not limited to, word processing, document management, file management, spreadsheets, calendaring, and time management. Proficiency in Microsoft Office and PDF required. Proficiency in iManage and other firm software applications preferred. Fundamental accounting aptitude, proficiency with accounting software and experience in interpreting and analyzing client accounting reports preferred. * Other Qualifications: Accurate typing, strong word processing skills, familiarity with legal terminology and procedures, ability to generate a large volume of work and pay strict attention to detail. Excellent communication skills. Spelling, punctuation and use of grammar must be of high quality. Must exercise initiative in problem solving and be capable of making sound decisions in the absence of clear instructions and be multiple task oriented. Ability to work under pressure and maintain flexibility regarding work assignments. Ability to work well under pressure, patience, diplomacy, high stress tolerance, excellent interpersonal communication skills, ability to prioritize workload and adapt to changing conditions. Visual acuity needed for transcription, extensive reading and moderate or advanced keyboard usage. Ability to sit or stand for extended periods of time. Ability to receive and convey detailed information through both written and oral communications. Ability to lift, carry, reach, stoop or bend, at times repetitively, for tasks involving filing or movement of files/supplies weighing up to 5-10 pounds. Essential competency processes include language ability, reasoning and memory. This role requires in-office attendance in accordance with the policies set by your local office, team, and/or Firm. Ability to maintain flexibility regarding work assignments to work overtime on short notice required. Ability to work in a cooperative manner as a member of a team. To perform this job successfully, the incumbent must possess the abilities or aptitudes to proficiently perform each of the responsibilities and accountabilities described above, with or without reasonable accommodation. EEO/drug-free workplace/E-Verify participant/Veteran/Disability. Please view the Equal Employment Opportunity Poster here. The information offered on this site does not constitute an express or implied contract, and may be modified or revoked without notice at the discretion of Hunton Andrews Kurth LLP.
    $35k-50k yearly est. 60d+ ago
  • Executive Assistant - Intellectual Property

    Haynes and Boone, LLP 4.9company rating

    Dallas, TX job

    At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success. Haynes and Boone is one of the largest law firms in Dallas, and it continues to grow. In 2023, Haynes and Boone moved its headquarters to a new 27-story office tower in the Harwood District of uptown Dallas. Lawyers in our Dallas office serve all the firm's practice and industry areas - including corporate, litigation, banking/finance, insurance law, healthcare law, labor and employment, estate planning, real estate, bankruptcy, intellectual property, white collar crime, and antitrust. Our Dallas lawyers are widely recognized in their practice areas in publications such as The Best Lawyers in America directory (Woodward/White, Inc.) and the Chambers USA legal directory (Chambers & Partners). This office attracts high-energy, technically proficient people who enjoy working in a collegial environment. We are committed to having an inclusive workforce that reflects our communities, and we seek highly motivated lawyers and staff who value our culture of respect and teamwork. This non-exempt position provides administrative support at an executive level to certain Intellectual Property Partners of the firm. Essential Duties Handle confidential and non-routine information. Proactively develop relationships with key internal/external client contacts, gaining recognition as a team resource. Work independently and within a team on special, nonrecurring and ongoing projects. Type and design general correspondences, memos, charts, tables, graphs, presentations, business plans, etc. Take messages or field/answers for all routine and non-routine questions. Organize and prioritize large volumes of information and calls. Act as a liaison with other departments and outside contacts. Manage calendars and schedule meetings, events, and travel. Use appropriate judgment and knowledge of firm policies, when sharing sensitive information. Handle administrative details and routine issues independently and take responsibility for completing them on time. Proactively notify the appropriate individual on issues of quality, confidentiality, or risk. Effectively manage conflicting priorities. Develop and demonstrate a solid working knowledge of the firm's structure, key personnel, client billing arrangements, and policies and procedures. Other Duties Works with the Business Development team to support key client relationships and events. Performs other related duties as needed or assigned. Reporting Relationship The Executive Assistant reports to certain Intellectual Property Partners and the Dallas Office Administrator of the firm. Subordinate staff: None. Qualifications Knowledge/Experience: This position requires a minimum of 5 years of related experience. Experience working with leadership within a law firm, professional services environment, C-Suite Executives, or Family Office Executives preferred. A broad range of technical ability, with a demonstrated aptitude and willingness to learn new software/applications is preferred for this position. Must have effective interpersonal skills, with an ability to interface with personnel at all levels. Skills: The Executive Assistant must be very comfortable with Microsoft Office Applications and be detail oriented. The Executive Assistant must have the ability to take initiative, and be self-directed and results oriented. The individual must possess strong client focus, as well as strong written and verbal communication skills, with the ability to work both individually and as a member of a team of high-performing Partners. The ability to work with many different types of personalities at all levels of organization is a must. This individual must have the ability to answer questions while maintaining confidentiality. A sense of “urgency” is of an utmost importance. Must be flexible, able to multi-task, and adapt to change quickly. Strong organizational skills are required to plan, prioritize, and organize diversified workload. Education College degree required. Physical Demands: Must be able to move around the office up to 15% of the time to make copies, fax, file, etc.; Remains stationary at least 85% of the time. This position operates computers and other office productivity machines (e.g., fax machine, copier, printer, etc.) on a regular basis; Occasionally required to move documents or files weighing up to 15 lbs.; This position requires constant communication and exchange of information with the Firm attorneys, clients and staff; This position must be able to inspect and observe information on a computer screen at least 80% of the time. Working Conditions Office environment (full-time, 5 days/week).
    $52k-60k yearly est. Auto-Apply 11d ago
  • Director of Conflicts Analysis and Resolution

    Jackson Walker 4.8company rating

    Jackson Walker job in Fort Worth, TX

    Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Director of Conflicts Analysis and Resolution Department: Office of the General Counsel Reports To: General Counsel Location: This role can sit in any of Jackson Walker's office locations. (Dallas / Austin / Houston / San Antonio / Fort Worth) FLSA: Exempt POSITION SUMMARY: The Director of Conflicts Analysis and Resolution leads Jackson Walker s firmwide conflicts program, ensuring the timely identification, analysis, and resolution of conflicts of interest across all client matters, lateral hires, and internal operations. This role plays a critical part in safeguarding the firm s ethical compliance, mitigating risk, and supporting efficient business intake processes. The Director manages the conflicts team, collaborates closely with attorneys, Recruiting, Business Intake, and firm leadership, and develops policies and practices that strengthen the firm s overall risk-management framework. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conflicts Analysis & Clearance Oversee the end-to-end conflicts review workflow for new clients, new matters, and firmwide business intake. Evaluate conflict reports, perform legal and factual analysis, and provide clear recommendations to attorneys and leadership regarding potential conflicts and resolution paths. Analyze complex conflict scenarios requiring interpretation of ethical rules, case law, waivers, and screening requirements. Facilitate discussions between attorneys when conflict issues arise and support timely, practical resolution. Draft or support drafting of conflict waivers and screening notices as needed. Lateral Hiring Lead conflicts analysis for all lateral attorney candidates and groups. Review conflict reports prepared by analysts and ensure accurate, thorough evaluation of incoming matters and prior representations. In consultation with the General Counsel, determine whether waivers, consents, ethical walls, or withdrawals are needed. Advise Recruiting and Practice Group Leaders on conflict-related onboarding considerations. Risk & Compliance Ensure compliance with professional responsibility rules, firm policies, applicable laws, and regulatory requirements related to conflicts of interest and ethical screens. Partner with the General Counsel to design, refine, and implement conflicts policies, procedures, and best practices. Monitor changes in ethics rules and industry standards and update internal protocols accordingly. Maintain expert-level knowledge of the applicable Rules of Professional Conduct, including multijurisdictional considerations. Team Leadership & Collaboration Lead, coach, and develop the conflicts team, promoting accuracy, responsiveness, risk awareness, and continuous improvement. Collaborate with Business Intake, Recruiting, Practice Group Leaders, IT, and other operational teams to ensure seamless conflict clearance processes. Develop and deliver training to attorneys and staff on conflicts awareness, ethical compliance, and best practices. Build and maintain strong working relationships across offices to support a consistent and efficient conflicts program. Systems & Reporting Oversee conflicts software platforms, ensuring data integrity, functionality, and optimal use of technology. Partner with IT and vendors to evaluate enhancements, implement system upgrades, streamline workflows, and adopt emerging tools. Generate reports and dashboards that provide insights into conflicts trends, clearance times, risk indicators, and team performance. Support the firm in strategic planning by identifying conflict-related risks and opportunities for process improvement. QUALIFICATIONS: Bachelor s degree required; J.D. preferred with license to practice law in the United States and in good standing with the Texas Bar. Minimum of 8 years experience in conflicts, risk management, professional responsibility, or compliance within a law firm or professional services environment. Deep understanding of conflicts of interest rules, legal ethics, and professional responsibility frameworks. Proven leadership experience in managing teams and driving decisions in high-pressure, time-sensitive environments. Strong analytical and communication skills with the ability to synthesize complex information and advise senior leadership. Experience with conflicts software systems, legal research tools, and business intake processes. Demonstrated ability to collaborate effectively across departments and offices. WORK CONDITIONS: This position operates in a typical professional office environment with standard equipment. The role requires professionalism, discretion, and the ability to manage multiple priorities while maintaining attention to detail. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at *************************************
    $128k-185k yearly est. 43d ago
  • IT Support Center Coordinator

    Hunton & Williams 4.9company rating

    Dallas, TX job

    Hunton Andrews Kurth LLP, an international law firm, is actively recruiting an IT Support Center Coordinator. This position provides first tier support for firm technology requests, questions, and problem resolutions. Responsible for positive user experience through timely and accurate resolution and documentation of issues and requests. Acts as intradepartmental coordinator for IT Support Center and other IT groups. Helps maintain organizational security and assist users with best practices related to security. RESPONSIBILITIES AND ACCOUNTABILITIES * Provides IT support services to attorneys and staff, including the delivery and advancement of the firm's technologies, application systems, best practices, knowledge bases, and educational opportunities. * Maintains a high-level of competency utilizing the firm's applications (Microsoft Office, iManage DMS, etc.), technologies (workstations, remote access, mobile devices, printers, phones, etc.), policies, procedures, best practices, and knowledge bases. * Responds to and documents all direct contacts from internal and external users received via phone, email, or other means, utilizing the firm's incident management system. * Ensures effective and timely flow of information with IT teams so that end-users are properly and timely informed of all computer, telecommunications, and other IT service concerns which may impact users' ability to work. * Provides first tier support and maintenance for various firm, third-party, and client systems remotely or at end user's location, including hardware, software, and mobile services. QUALIFICATIONS Education: High school diploma or equivalent required. College degree preferred. Experience: Minimum of three years' job related experience required, including internships, preferably in a law firm, professional services, or other client relationship-based organization. Proficiency in Microsoft Office required. Other Qualifications: Ability to generate a large volume of work and be capable of making sound decisions in the absence of clear instructions. Exceptional written and verbal communication and listening skills. Accurate typing, word processing skills and ability to pay strict attention to detail. Spelling, punctuation and use of grammar must be of high quality. Must have strong organizational skills. Ability to work well under pressure, patience, diplomacy, high stress tolerance, ability to prioritize workload and adapt to changing conditions. Visual acuity needed for transcription, extensive reading and moderate or advanced keyboard usage. Ability to sit or stand for extended periods of time. Ability to receive and convey detailed information through both written and oral communications. Ability to lift, carry, reach, stoop or bend, at times repetitively, for tasks involving filing or movement of files/supplies weighing up to 5-10 pounds. Essential competency processes include language ability, reasoning and memory. Ability to maintain flexibility regarding work assignments to work overtime on short notice required. Ability to work in a cooperative manner as a member of a team. To perform this job successfully, the incumbent must possess the abilities or aptitudes to proficiently perform each of the responsibilities and accountabilities described above, with or without reasonable accommodation. EEO/drug-free workplace/E-Verify participant/Veteran/Disability. Please view the Equal Employment Opportunity Poster here. The information offered on this site does not constitute an express or implied contract, and may be modified or revoked without notice at the discretion of Hunton Andrews Kurth LLP.
    $33k-42k yearly est. 12d ago
  • Business Development Assistant

    Haynes and Boone, LLP 4.9company rating

    Dallas, TX job

    At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success. Haynes and Boone is one of the largest law firms in Dallas, and it continues to grow. In 2023, Haynes and Boone moved its headquarters to a new 27-story office tower in the Harwood District of uptown Dallas. Lawyers in our Dallas office serve all the firm's practice and industry areas - including corporate, litigation, banking/finance, insurance law, healthcare law, labor and employment, estate planning, real estate, bankruptcy, intellectual property, white collar crime, and antitrust. Our Dallas lawyers are widely recognized in their practice areas in publications such as The Best Lawyers in America directory (Woodward/White, Inc.) and the Chambers USA legal directory (Chambers & Partners). This office attracts high-energy, technically proficient people who enjoy working in a collegial environment. We are committed to having an inclusive workforce that reflects our communities, and we seek highly motivated lawyers and staff who value our culture of respect and teamwork. This non-exempt position supports and works directly with the business development team (BD) that supports multiple departments to execute and deliver on internal initiatives. This role requires a detail-oriented and organized individual who can handle marketing projects efficiently to help the team achieve its goals. Essential Duties: Pitch Books, Presentations and Proposals: Assists the BD team in responding to internal requests for practice group marketing materials, attorney bios and photos, and other marketing and business development-related assistance. Helps draft, proof, and assemble pitch books, presentations, and proposals. Maintains and updates information in the firm's pitch book and proposal databases. Content Administration: Coordinates regular updates to lawyer bios, practice group overviews, deal and case charts, representative client lists, practice group web page content, and other materials. Assists the BD team with preparation of submissions for key directory rankings (including Chambers and Legal 500). Assist in content creation, editing, and proofreading. Ensure marketing and related materials are tracked and saved in appropriate locations and manage department's electronic files. Support the implementation of internal communications. Events: Works with the BD Manager (BDM), BD Specialists and BD Coordinators on various events and sponsorships and drives follow-up efforts to achieve positive results. Assists the BDMs and Event Specialist during events. Updates firm's CRM system to track post-event follow-up and return on investment. Practice Group Coordination: Prepares materials for, maintains overall schedules, and participates in practice group meetings. Creates business presentations with various software tools, especially PowerPoint. Research and Data Management: Collaborates with the BD team and Competitive Intelligence Group on research projects. Coordinate the development of forms to collect, organize, and analyze data. Assist with the maintenance of client relationship management database and contact lists. Support ongoing matter maintenance, including matter narrative updates. Project Management and Operational Support: Assist in ad hoc production of various marketing-related projects, including Word documents and PowerPoint presentations. Provide support for various BD Department needs, including scheduling department meetings and maintain department calendars and ensure content is up to date. Ensure paid sponsorship / charitable initiative components are executed as contracted. Budget Tracking and Vendor Management: Provide support for various BD Department needs, including scheduling department meetings, filing expenses, and filing check requests / invoice processing. Assist in tracking marketing budgets and expenses. Collaborate with teams on budget management. Administrative: Handle scheduling and logistics for a variety of team and committee meetings as well as the attorney training program. Other Duties: Performs related duties as assigned. Reporting Relationship: The Business Development Assistant reports directly to the Director of Business Development. Subordinate staff: None Qualifications: Knowledge/Experience: One or more years of work experience in professional services, marketing/business development or corporate communications preferred. Strong computer proficiency is a must, with knowledge of Smartsheet, Microsoft Word, Excel, and PowerPoint. Skills: Excellent communication skills, including listening, asking clarifying questions when needed, writing, and a superior attention to detail. Strong work ethic and positive client service orientation. Responsible, dependable, and takes pride in work product. Able to operate with a sense of urgency when necessary and juggle multiple projects with competing deadlines. Enthusiasm and dedication to the development of a professional services business development career. Ability to learn new software such as InterAction, Vuture and Foundation. Smartsheet is required. Must be able to handle multiple projects in a fast-paced environment with tight deadlines. Must be poised and able to exhibit professional diplomacy amid sometimes high stress situations. Strong teamwork skills and ability to take ownership of numerous assigned tasks. Education: Bachelor's degree. Physical Demands: Must be able to move around the office up to 15% of the time to make copies, fax, file, etc. Remains stationary at least 85% of the time. When coordinating/attending special events, might be required to move around up to 100% of the time. This position constantly operates computers, printers and other office productivity machines (e.g., fax machine, copier, etc.) Occasionally required to move documents or files weighing up to 15 lbs. This position requires constant communication and exchange of information with the firm attorneys, vendors, clients and staff. This position must be able to inspect and observe information on a computer screen at least 80% of the time. Working Conditions: Office environment. Must be flexible to work overtime with short or no notice.
    $66k-80k yearly est. Auto-Apply 4d ago
  • Director of Conflicts Analysis and Resolution

    Jackson Walker 4.8company rating

    Jackson Walker job in San Antonio, TX

    Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Director of Conflicts Analysis and Resolution Department: Office of the General Counsel Reports To: General Counsel Location: This role can sit in any of Jackson Walker's office locations. (Dallas / Austin / Houston / San Antonio / Fort Worth) FLSA: Exempt POSITION SUMMARY: The Director of Conflicts Analysis and Resolution leads Jackson Walker s firmwide conflicts program, ensuring the timely identification, analysis, and resolution of conflicts of interest across all client matters, lateral hires, and internal operations. This role plays a critical part in safeguarding the firm s ethical compliance, mitigating risk, and supporting efficient business intake processes. The Director manages the conflicts team, collaborates closely with attorneys, Recruiting, Business Intake, and firm leadership, and develops policies and practices that strengthen the firm s overall risk-management framework. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conflicts Analysis & Clearance Oversee the end-to-end conflicts review workflow for new clients, new matters, and firmwide business intake. Evaluate conflict reports, perform legal and factual analysis, and provide clear recommendations to attorneys and leadership regarding potential conflicts and resolution paths. Analyze complex conflict scenarios requiring interpretation of ethical rules, case law, waivers, and screening requirements. Facilitate discussions between attorneys when conflict issues arise and support timely, practical resolution. Draft or support drafting of conflict waivers and screening notices as needed. Lateral Hiring Lead conflicts analysis for all lateral attorney candidates and groups. Review conflict reports prepared by analysts and ensure accurate, thorough evaluation of incoming matters and prior representations. In consultation with the General Counsel, determine whether waivers, consents, ethical walls, or withdrawals are needed. Advise Recruiting and Practice Group Leaders on conflict-related onboarding considerations. Risk & Compliance Ensure compliance with professional responsibility rules, firm policies, applicable laws, and regulatory requirements related to conflicts of interest and ethical screens. Partner with the General Counsel to design, refine, and implement conflicts policies, procedures, and best practices. Monitor changes in ethics rules and industry standards and update internal protocols accordingly. Maintain expert-level knowledge of the applicable Rules of Professional Conduct, including multijurisdictional considerations. Team Leadership & Collaboration Lead, coach, and develop the conflicts team, promoting accuracy, responsiveness, risk awareness, and continuous improvement. Collaborate with Business Intake, Recruiting, Practice Group Leaders, IT, and other operational teams to ensure seamless conflict clearance processes. Develop and deliver training to attorneys and staff on conflicts awareness, ethical compliance, and best practices. Build and maintain strong working relationships across offices to support a consistent and efficient conflicts program. Systems & Reporting Oversee conflicts software platforms, ensuring data integrity, functionality, and optimal use of technology. Partner with IT and vendors to evaluate enhancements, implement system upgrades, streamline workflows, and adopt emerging tools. Generate reports and dashboards that provide insights into conflicts trends, clearance times, risk indicators, and team performance. Support the firm in strategic planning by identifying conflict-related risks and opportunities for process improvement. QUALIFICATIONS: Bachelor s degree required; J.D. preferred with license to practice law in the United States and in good standing with the Texas Bar. Minimum of 8 years experience in conflicts, risk management, professional responsibility, or compliance within a law firm or professional services environment. Deep understanding of conflicts of interest rules, legal ethics, and professional responsibility frameworks. Proven leadership experience in managing teams and driving decisions in high-pressure, time-sensitive environments. Strong analytical and communication skills with the ability to synthesize complex information and advise senior leadership. Experience with conflicts software systems, legal research tools, and business intake processes. Demonstrated ability to collaborate effectively across departments and offices. WORK CONDITIONS: This position operates in a typical professional office environment with standard equipment. The role requires professionalism, discretion, and the ability to manage multiple priorities while maintaining attention to detail. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at *************************************
    $82k-107k yearly est. 42d ago
  • Billing Coordinator

    Haynes and Boone, LLP 4.9company rating

    Houston, TX job

    At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success. This non-exempt position is responsible for compiling, managing, and executing attorney billing. This includes gathering all billing information, creating, and obtaining approval on several hundred proformas, and creating and distributing final invoices. This individual will support and interface with multiple billing attorneys in different practice areas across all of our Haynes and Boone office locations. This person will also communicate with secretaries, staff and Firm clients while maintaining confidentiality of client and firm matters. Essential Duties Create, review, and edit proformas in response to attorney and secretary requests. Execute complex bills in a timely manner (e.g., multiple discounts by matter, split‐party billing, preparation of electronic bills). Compile supporting back-up documentation as required. Submit invoices by mail, email, and e-billing via eBillingHub and other e‐billing sites as required. Configure and maintain information on e‐billing sites including setting up new clients, new matters, new timekeepers, and new rates, and communicate with clients in regard to setup efforts. Address and resolve e-billing disputes, rejections, and short pays timely. Ensure compliance with existing Firm billing policies and procedures, recommending changes when necessary. Ensure compliance with meeting all client, firm, and attorney deadlines (e.g. accruals, budgets, invoicing, status reports). Review, assess and ensure compliance with Outside Counsel Policies and Procedures. Review, assess and provide feedback, when requested, on the billing requirements within new client engagement letters. Create and maintain desktop procedures including any attorney, client or matter special handling requirements. Review and approve all new client and matter intake forms to ensure accurate setup in 3E including billing arrangements, rates, and discounts. Assist with verifying any new application changes or enhancements. Create and ensure compliance with any client-specific reporting requirements (e.g., accruals, budgets, timekeepers, rates). Communicate professionally and courteously with clients, attorneys, paralegals, and other staff. Create billing schedules and various other billing analyses as needed. Other Duties Assist with special projects as needed. Perform other related duties as assigned. Reporting Relationship The Billing Coordinator reports directly to the Manager or Supervisor of Billing and works closely with various partners in leadership positions. This position does not supervise staff. Qualifications Knowledge/Experience One to three years of relevant experience is required. This individual must have proficient knowledge in accounting processes and Microsoft Office applications, primarily Excel, Word and Outlook. A solid understanding of the billing processes in the professional services industry (ideally within a law firm environment) is preferred. A broad range of technical ability, with a demonstrated aptitude and willingness to learn new software/applications is needed for this position. Skills The Billing Coordinator must have superior attention to detail, time management and organizational skills. Additionally, the ideal candidate must possess strong analytical skills and be able to effectively multi-task and prioritize work to meet aggressive deadlines. The individual must possess strong client focus, as well as strong written and verbal communication skills, with the ability to work both individually and as a member of a team. The ability to work with many different types of personalities at all levels of organization is a must. Education An associate degree in accounting or related field is required; a bachelor's degree is preferred. Equivalent experience will be considered. Physical Demands Must be able to move around the office up to 15% of the time to make copies, fax, file, etc.; Remains stationary at least 85% of the time. This position operates computers and other office productivity machines (e.g., fax machine, copier, printer, etc.) on a regular basis. Occasionally required to move documents or files weighing up to 15 lbs.; This position requires constant communication and exchange of information with the Firm attorneys, clients, and staff; This position must be able to inspect and observe information on a computer screen at least 80% of the time. Working Conditions Office Environment. Occasionally working additional hours beyond the normal schedule will be required to meet firm or client demands.
    $44k-50k yearly est. Auto-Apply 11d ago
  • Litigation Legal Administrative Assistant

    Jackson Walker 4.8company rating

    Jackson Walker job in Dallas, TX

    Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Litigation Legal Administrative Assistant FLSA Status: Non-Exempt Reports To: Office Manager Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for a Litigation Legal Administrative Assistant in our Dallas office. The Litigation Legal Administrative Assistant supports the delivery of quality legal services to clients by providing complex and specialized secretarial and administrative assistance to attorneys. ESSENTIAL DUTIES & RESPONSIBILITIES: Specific duties of this position include, but are not limited to: Provide excellent customer service: answer phone lines and communicate with clients. Draft standard correspondence, memoranda, and other documents. Perform e-filings, prepare pleadings notebooks, update indexes, and prepare exhibits. Maintain and organize digital files. Participate in the timely review and submission of prebills and/or client bills. Prepare client requested estimates monthly Open new matters Check rates for client-specific agreements Supplementing new matters Processing significant monthly vendor invoices Coordinate closely with billing managers and accounts payable personnel. Coordinate and make arrangements for travel and meetings. Accurately prepare and submit client intake forms. Regularly update client files, notebooks, and pleading indices. Enter, review, and revise timesheets accurately. Proofread all documents to ensure accuracy and completeness. Understand and comply with office policies concerning file management, case lists, filing, and recordkeeping. Effectively manage and monitor calendaring of deadlines and key dates. QUALIFICATIONS: Bachelor s degree from an accredited college or university preferred; high school diploma or GED required. Prior experience in a law firm environment required, with minimum 6+ years experience providing support to Litigation attorneys. Proficient knowledge of legal documents, formatting, table of contents and table of authorities, styles, track changes, inserting and labeling pdf documents, and converting pdf documents to Word. Strong computer proficiency in the use of MS Office (Word, Excel, PowerPoint, and Outlook). Experience working with a Document Management System (iManage experience a plus). Experience with time entry, e-Filing, and database software. Experience opening files and running conflict checks. Excellent communication skills, both written and verbal; demonstrated understanding of correct grammar, spelling, and punctuation. Ability to work effectively and proactively within a team environment. Strong time management skills and the ability to work under pressure in a fast-paced environment. Ability to coordinate multiple tasks concurrently and to meet deadlines. Strong organizational skills, interpersonal skills, and attention to detail. Ability to handle confidential documents and information appropriately. Working Conditions: Normal office environment with little exposure to excessive noise and temperature. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at *************************************
    $43k-52k yearly est. 60d+ ago
  • Desktop Engineer

    Jackson Walker 4.8company rating

    Jackson Walker job in Houston, TX

    Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Desktop Engineer FLSA Status: Non-Exempt Department: IT Reports To: Manager of End User Experience Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for a Desktop Engineer in our Houston office. The incoming Desktop Engineer will provide outstanding end-user technology support in a fast-paced professional environment. This role is responsible for: imaging, configuration, management and maintenance of approved equipment, peripherals and software; maintaining asset life-cycle management through accurate, complete and up-to-date inventory records detailing all technology equipment owned by the firm; managing, maintaining, documenting and implementing assigned software applications; issue resolution, trend identification, customer and departmental technology advocacy, and maintenance of firm assets. ESSENTIAL DUTIES & RESPONSIBILITIES: Specific duties of this position include, but are not limited to: End-User Support & Customer Service: Provide onsite and remote support for attorneys, legal assistants, and administrative staff across multiple firm offices. Deliver high-touch, professional support for time-sensitive legal tasks, client meetings, and executive technology needs, ensuring unparalleled customer service and clear communication. Coordinate with local office administrators to schedule support visits, equipment replacements, and user outreach. Create a consistent end-user experience across all locations, reinforcing the firm s commitment to service excellence. Asset & Inventory Management: Maintain and reconcile asset inventories across assigned firm locations, ensuring devices are properly tagged, tracked, and maintained. Coordinate shipments and deployments of hardware to remote offices and users, ensuring consistency in equipment standards. Perform periodic site visits to verify physical inventory and update asset records in the firm s asset management system. Support firmwide hardware refresh cycles, ensuring smooth rollout and collection across all sites. Collaborate with procurement and Finance to support hardware lifecycle planning and cross-office cost allocation. Technical Troubleshooting: Diagnose and resolve hardware, software, peripheral, and connectivity issues across different office environments. Support and troubleshoot firm-standard applications including Windows OS, Microsoft 365, iManage, VPN, and legal tools. Serve as a Tier 2/3 escalation point for the Service Desk and regional support teams for complex or high-impact issues. Use remote tools and diagnostic scripts to resolve incidents efficiently for users in satellite or home offices. Document all work and resolutions clearly in the firm s ticketing system, ensuring transparency and shared visibility. System Deployment & Maintenance: Image, configure, and deploy desktop and laptop systems according to firm standards at multiple office locations. Perform onsite and remote setup of AV and conferencing technology, including Zoom/Teams rooms and meeting support. Support and maintain peripheral devices such as printers, scanners, docking stations, and video equipment in each office. Apply updates, patches, and OS upgrades through both hands-on and automated methods. Assist with office buildouts, relocations, and closures, ensuring seamless technology transitions. Team Collaboration: Collaborate with IT peers across infrastructure, security, and applications to deliver unified support across offices. Share best practices and regional feedback with leadership to inform service improvements and deployment strategies. Representing IT during onsite visits to local offices, acting as the face of technology support for that location. Support major firmwide rollouts and upgrades, providing field-level feedback, testing, and end-user training. Serve as a liaison between local offices and centralized support teams to escalate issues and resolve bottlenecks. Professional Development: Commitment to staying updated with the latest technological trends and certifications. Provide technical coaching and training to end-users and team members. Participate in firm-sponsored security, compliance, and legal technology training programs. Demonstrate flexibility in handling diverse technical problems and adjusting to new tools and technologies. Reporting & Documentation: Produce regular reporting on ticket trends, issue resolution times, and asset status across firm offices. Update and refine internal documentation, knowledge base articles, and process guides. Track and analyze escalated issues to identify patterns and recommend systemic fixes. QUALIFICATIONS: Associate or bachelor s degree in information technology or related field, or equivalent experience. 3+ years of experience in desktop support or engineering experience, ideally within a multi-office law firm or professional services setting. Proficiency in Windows OS, Microsoft 365, remote access tools (Citrix, VPN). Familiarity with legal applications (iManage, Litera, etc.), and hardware components. Excellent interpersonal skills and ability to work collaboratively in a team environment. Accuracy in documenting issues, solutions, and user interactions. Ability to review and interpret documents and data, with or without reasonable accommodations. Ability to communicate effectively in person, over the phone and through written correspondence. Ability to use a computer, keyboard, and other standard office equipment. Ability to lift light weights such as PC equipment, printers, and other hardware, with or without reasonable accommodations. TECHNICAL SKILLS: SCCM proficiency Intune knowledge Active Directory experience PowerShell experience a plus MDM experience VPN experience Image Deployment Ticketing systems Service Now a plus Litera Suite experience a plus A/V support Printer and printer vendor support PREFERRED CERTIFICATIONS: CompTIA A+, CompTIA Network +, CompTIA Security + MD-102 (Endpoint Administrator) AZ-900 (Microsoft Azure Fundamentals) WORKING CONDITIONS: Normal office environment with little exposure to excessive noise and temperature. Some travel is expected for this position travel to other JW offices and/or remote training facilities occasionally required. Will occasionally be required to work more than 37.5 hours per week. Must carry a Firm-provided mobile communications device. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at *************************************
    $75k-98k yearly est. 11d ago

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