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Group Supervisor jobs at Jet Propulsion Laboratory

- 62 jobs
  • 1452143 Customer Delivery Technical Leader (Remote)

    Cisco 4.8company rating

    Ashburn, VA jobs

    **The application window is expected to close on: 1/16/26** **Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.** **The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government Secret Clearance.** **Meet the Team** Our Technical Leaders are an integral part of US Public Sector Data Center Technology Delivery team delivering timely and quality results in support of the customer's mission. We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise (that's you) to drive value, innovation, and adoption in our customers' network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are trusted advisors and experts who help our customers better understand their data centers and support critical missions by driving optimization, adoption, and transformation. We work closely with Cisco Engineering to advocate innovation for our customers, sharing what is coming to help them be the groundbreakers of technology. **Your Impact** As a Technical Leader, you will drive the adoption of Cisco products while redefining customer data centers into modern, scalable, and efficient environments. Demonstrating your proficiency in computer technologies, automation, and AI, you will guide customers and peers through sophisticated engagements, delivering high-quality designs and driving workflow efficiency. Through mentoring, coaching, and embracing AI-driven innovation, you will empower your team to grow and adapt to evolving demands. Your creativity, collaborative nature, and openness to both teaching and learning will make you an invaluable asset to our team and customers alike! **Minimum Qualifications:** + Secret clearance + 10 years of relevant experience with Cisco's converged/hyperconverged and compute (UCS, UCS-X, Intersight, FlexPods, etc.) product offerings + 10+ years of experience supporting federal (United States), state, and local governments + Cisco Certified Internetwork Expert (CCIE) or comparable skills + Work remotely with flexibility to travel up to 25% **Preferred Qualifications:** + Be experienced delivering Cisco standard methodologies within our customers' data center infrastructure. + Be experienced with Cisco Data Center networking offerings (Nexus stand-alone, Nexus Dashboard, ACI, etc.), software and automation development, and/or Nutanix + Be able to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of complex data center related issues. + Strong analytical and problem-solving skills with ability to solve technical problems. + Ability to multi-task and self-start in a fast-paced collaborative environment and work independently. *LI-VL1 \#CJ \#PSJF \#PSNSO **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $158.2k-241.7k yearly 30d ago
  • 1452143 Customer Delivery Technical Leader (Remote)

    Cisco 4.8company rating

    Allen, TX jobs

    **The application window is expected to close on: 1/16/26** **Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.** **The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government Secret Clearance.** **Meet the Team** Our Technical Leaders are an integral part of US Public Sector Data Center Technology Delivery team delivering timely and quality results in support of the customer's mission. We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise (that's you) to drive value, innovation, and adoption in our customers' network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are trusted advisors and experts who help our customers better understand their data centers and support critical missions by driving optimization, adoption, and transformation. We work closely with Cisco Engineering to advocate innovation for our customers, sharing what is coming to help them be the groundbreakers of technology. **Your Impact** As a Technical Leader, you will drive the adoption of Cisco products while redefining customer data centers into modern, scalable, and efficient environments. Demonstrating your proficiency in computer technologies, automation, and AI, you will guide customers and peers through sophisticated engagements, delivering high-quality designs and driving workflow efficiency. Through mentoring, coaching, and embracing AI-driven innovation, you will empower your team to grow and adapt to evolving demands. Your creativity, collaborative nature, and openness to both teaching and learning will make you an invaluable asset to our team and customers alike! **Minimum Qualifications:** + Secret clearance + 10 years of relevant experience with Cisco's converged/hyperconverged and compute (UCS, UCS-X, Intersight, FlexPods, etc.) product offerings + 10+ years of experience supporting federal (United States), state, and local governments + Cisco Certified Internetwork Expert (CCIE) or comparable skills + Work remotely with flexibility to travel up to 25% **Preferred Qualifications:** + Be experienced delivering Cisco standard methodologies within our customers' data center infrastructure. + Be experienced with Cisco Data Center networking offerings (Nexus stand-alone, Nexus Dashboard, ACI, etc.), software and automation development, and/or Nutanix + Be able to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of complex data center related issues. + Strong analytical and problem-solving skills with ability to solve technical problems. + Ability to multi-task and self-start in a fast-paced collaborative environment and work independently. *LI-VL1 \#CJ \#PSJF \#PSNSO **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $158.2k-241.7k yearly 30d ago
  • 1452143 Customer Delivery Technical Leader (Remote)

    Cisco 4.8company rating

    New York, NY jobs

    **The application window is expected to close on: 1/16/26** **Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.** **The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government Secret Clearance.** **Meet the Team** Our Technical Leaders are an integral part of US Public Sector Data Center Technology Delivery team delivering timely and quality results in support of the customer's mission. We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise (that's you) to drive value, innovation, and adoption in our customers' network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are trusted advisors and experts who help our customers better understand their data centers and support critical missions by driving optimization, adoption, and transformation. We work closely with Cisco Engineering to advocate innovation for our customers, sharing what is coming to help them be the groundbreakers of technology. **Your Impact** As a Technical Leader, you will drive the adoption of Cisco products while redefining customer data centers into modern, scalable, and efficient environments. Demonstrating your proficiency in computer technologies, automation, and AI, you will guide customers and peers through sophisticated engagements, delivering high-quality designs and driving workflow efficiency. Through mentoring, coaching, and embracing AI-driven innovation, you will empower your team to grow and adapt to evolving demands. Your creativity, collaborative nature, and openness to both teaching and learning will make you an invaluable asset to our team and customers alike! **Minimum Qualifications:** + Secret clearance + 10 years of relevant experience with Cisco's converged/hyperconverged and compute (UCS, UCS-X, Intersight, FlexPods, etc.) product offerings + 10+ years of experience supporting federal (United States), state, and local governments + Cisco Certified Internetwork Expert (CCIE) or comparable skills + Work remotely with flexibility to travel up to 25% **Preferred Qualifications:** + Be experienced delivering Cisco standard methodologies within our customers' data center infrastructure. + Be experienced with Cisco Data Center networking offerings (Nexus stand-alone, Nexus Dashboard, ACI, etc.), software and automation development, and/or Nutanix + Be able to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of complex data center related issues. + Strong analytical and problem-solving skills with ability to solve technical problems. + Ability to multi-task and self-start in a fast-paced collaborative environment and work independently. *LI-VL1 \#CJ \#PSJF \#PSNSO **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $158.2k-241.7k yearly 30d ago
  • Supplier Management Group Leader (Acquisitions Services Manager 4)

    Los Alamos National Laboratory 4.2company rating

    Los Alamos, NM jobs

    **What You Will Do** Come join the best and brightest minds in the world at one of the most innovative and creative multidisciplinary research institutions engaged in strategic science on behalf of national security. The work we do at Los Alamos National Laboratory (LANL) matters to our country and the world. The Acquisition Services Management (ASM) Division is seeking an experienced manager who specializes in supplier third/ party risk to develop and implement a comprehensive supplier management program. This includes taking on a leadership role to drive strategy, roadmap projects and programs, processes, tools, metrics and reporting throughout the lifecycle of the supplier relationship. This role requires someone who is confident driving quick, iterative solutions to achieve significant impact. This leader will collaborate with key stakeholders in Strategic Sourcing, Procurement Operations, Legal, Finance, Quality Performance, as well as lab wide business partners. This position reports directly to the Deputy Division Leader for ASM Operations. **Key responsibilities include but are not limited to:** + Develop and implement a comprehensive supplier relationship management program, including performance metrics, risk assessments and continuous improvement activities. + Build and foster cross-functional relationships. Proactively engage stakeholders to drive adoption of policies, processes and tools. + Demonstrate operational understanding of assigned process area. Constantly problem-solve, innovate and optimize supplier-related processes and reduce risk + Collaborate with cross-functional teams to ensure all project deliverables are met and stakeholders are satisfied with the outcomes. + Obtain practical knowledge of operational constraints/ barriers and adapt within that framework to develop enterprise solutions at a fast pace to gain adoption while mitigating risk. + Identify opportunities for process improvements and cost savings, and develop and implement changes to drive efficiency and effectiveness + Lead performance discussions with suppliers to identify and resolve issues and to promote strong supplier relationships + Provide training and support to internal teams on Supplier Management best practices and procedures + Lead the ASM Supplier Management group in capability and staff development, succession planning, all areas of personnel and performance management, and ensuring a safe and secure workplace. **What You Need** **Minimum Job Requirements:** **Leadership:** Demonstrated experience in managing a team in all aspects of organizational management to include staff development, succession planning, personnel management, and performance management. Demonstrated leadership competencies to effectively manage diverse and complex activities and issues in support of LANL's supplier management functions. **Knowledge and Expertise:** Demonstrated experience in strategic supplier relationship management, supplier performance management, third-party risk management, project/ process management, sourcing or procurement. Demonstrated analytical and problem-solving skills, with experience in evaluating, developing and implementing supplier related performance management solutions. Experience driving change and improving end-to-end processes. **Accountability:** Experience working with confidential or proprietary information, classified documents, or sensitive information. Communication: Demonstrated communication and negotiation skills, with a track record of developing and building relationships with suppliers and internal stakeholders. **Collaboration:** Experience in interacting effectively with all levels of personnel; building trust, gaining consensus, and resolving conflicts. Experience in developing and nurturing effective customer relationships. **Education/Experience:** Position requires a Bachelor's Degree from an accredited institution and eight years of related experience; or, an equivalent combination of education and experience related to the occupation. **Desired Qualifications:** + Experience with full suite of SAP Ariba modules. + Professional certification in Contracting, examples: + National Contact Management Association (NCMA), a Certified Professional Contract Manager (CPCM) or Certified Federal Contract Manager (CFCM); + Institute for Supply Chain Management (ISM), Certified Professional in Supply Management (CPSM). + Experience developing and implementing supplier management business processes at an institutional level. + Trained in process improvement tools (e.g., Lean and Six Sigma principles). + Active DOE Q clearance. **Work Location** **:** The work location for this position is telework and is located in Los Alamos. Telework is defined as working from offsite but within 2hours ground commute of this location. Reporting onsite may be periodically necessary. All work locations are at the discretion of management and can change at any time with appropriate notice. **Position Commitment:** Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year. **Note to Applicants:** For full consideration applicants must submit a comprehensive cover letter and resume that addresses the key requirements of the position. Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory. **Where You Will Work** Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes: + PPO or High Deductible medical insurance with the same large nationwide network + Dental and vision insurance + Free basic life and disability insurance + Paid childbirth and parental leave + Award-winning 401(k) (6% matching plus 3.5% annually) + Learning opportunities and tuition assistance + Flexible schedules and time off (PTO and holidays) + Onsite gyms and wellness programs + Extensive relocation packages (outside a 50 mile radius) **Additional Details** **Directive 206.2** - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 (******************************************************************** . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A. **Clearance:** **Q** (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad. *Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 (********************************************************************************************* for additional information. **New-Employment Drug Test:** The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer. **Regular position:** Term status Laboratory employees applying for regular-status positions are converted to regular status. **Internal Applicants:** Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 (*********************************************** for applicant eligibility requirements. **Incentive Compensation Program:** Position is eligible to participate in the Triad Incentive Compensation Program. You must be in an eligible position for a minimum of 3 months, before July 1st and remain in an eligible position as of the end of the fiscal year, September 30th. The annual distribution is prorated based on the number of months in the eligible position. **Equal Opportunity:** Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to ****************** or call ************** opt. 3.
    $117k-148k yearly est. 60d+ ago
  • Customer Service Supervisor - Treasury Services

    EXL 4.5company rating

    Remote

    We are seeking a dedicated and experienced Customer Service Inbound Call Center Supervisor to lead our remote team of customer service representatives in the Treasury Services department. In this fully remote role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards. This position requires strong leadership skills, a deep understanding of Treasury Services and a commitment to fostering a positive work environment. ***Experience mentoring and managing 100% remote financial services inbound call center teams is a plus*** To be successful in this role, we're seeking the following: Minimum of 3 years of experience working in a financial institute's customer service department, with at least 1 year in a supervisory role - preferably as part of the Treasury Services department. Strong understanding of banking operations, particularly in transfer-related services. Excellent communication and interpersonal skills, with the ability to foster a positive team environment. Proficient in call center technologies and software; experience with CRM systems is a plus. Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Ability to work independently and manage multiple priorities in a fast-paced environment. Team Leadership: Supervise, mentor, and motivate a team of Treasury Services customer service representatives, providing guidance and support to enhance their performance and development. Operational Oversight: Monitor inbound call operations, ensuring compliance with departmental policies and procedures, and maintaining high standards of customer service. Performance Management: Conduct regular performance evaluations, provide constructive feedback, and implement training programs to improve team capabilities and service delivery. Quality Assurance: Develop and implement quality assurance processes to assess call quality, ensuring that representatives adhere to best practices and provide accurate information to clients. Customer Experience: Act as an escalation point for complex customer inquiries, resolving issues promptly and ensuring client satisfaction. Reporting and Analysis: Generate reports on team performance metrics, customer feedback, and operational efficiency, utilizing data to identify areas for improvement. Collaboration: Work closely with cross-functional teams, including training, compliance, and product management, to enhance service offerings and address client needs. Continuous Improvement: Identify and recommend process improvements to enhance operational efficiency and client satisfaction within the Treasury Services department.
    $52k-68k yearly est. Auto-Apply 35d ago
  • LIDSS Flight Test Analysis Group Leader- Active Clearance Required

    Lawrence Livermore National Laboratory 4.4company rating

    Livermore, CA jobs

    Join us and make YOUR mark on the World! Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place. We are dedicated to fostering a culture that values individuals, talents, partnerships, ideas, experiences, and different perspectives, recognizing their importance to the continued success of the Laboratory's mission. Pay Range $182,310 - $277,344 Annually $182,310 - $231,180 Annually for the SEL.3 level $218,700 - $277,344 Annually for the SEL.4 level This is the lowest to highest salary in good faith we would pay for this role at the time of this posting. Pay will not be below any applicable local minimum wage. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. Job Description We have an opening for a Flight Test Analysis Group Leader supporting the LLNL Independent Diagnostic Scoring System (LIDSS) program. LIDSS provides unique diagnostic, data analysis and scoring capabilities for NNSA and DoD weapons sustainment, modernization, and development programs through advanced analysis of flight test data. The Analysis Group provides timely, accurate, and actionable analytic products to program sponsors and stakeholders. These deliverables include scoring reports, memos, comprehensive written analyses, and materials that support mission planning and follow-up activities. The successful candidate will lead a team of analysts in developing new methodologies, maintaining high-quality deliverables, and advancing the state-of-the-art in data analysis and processing. This position has both programmatic and line responsibilities in the Weapon Technologies and Engineering (WTE) Program and the Defense Technologies Engineering Division (DTED), respectively. Depending on your assignment, this position may offer a hybrid schedule, blending in-person and virtual presence. You may have the flexibility to work from home one or more days per week. This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level. You will * Provide technical leadership, supervision, and strategic and administrative direction, guidance, and support in the planning and execution of multiple simultaneous projects to a multidisciplinary team of scientists and engineers. * Monitor and direct project performance to ensure milestones and deliverables are met, exercising independent judgment and latitude in establishing project objectives and allocating resources, guiding and balancing workload, assigning work, managing project scope and schedule, and obtaining ongoing performance feedback. * Serve as the primary LIDSS point of contact for all analytic deliverables, ensuring timely and accurate delivery of reports, slide decks, data reviews, and analyses to sponsors. * Support the professional growth of analytic staff by assigning meaningful work, conducting career development discussions, and helping team members set and achieve attainable goals. * Prioritize and delegate mission tasks to junior analysts, assigning lead roles, balancing workloads, and ensuring consistency through cross-validation of scoring efforts. * Mentor and train new analysts in software tools, analytic methodologies, and best practices to maintain high-quality deliverables. * Lead development initiatives to improve LIDSS software tools, maintain configuration management archives, and enhance data processing capabilities. * Advance complex sensor data quality by developing methods to capture additional valuable data not currently collected. * Deliver technical briefings to sponsors and customers, providing advanced technical analysis and recommendations, while creating opportunities for junior staff to co-present and build confidence in external communications. * Drive innovation in data processing by developing new methodologies, evaluating emerging algorithms, and proactively adapting to evolving program needs. * Represent the interests of group members during organizational alignment activities, provide career guidance tailored to individual strengths and aspirations, and foster a growth mindset by delivering constructive feedback and supporting professional development. * Identify and address staffing and capability gaps by participating in recruitment, interviewing, and onboarding of new analysts. * Perform other duties as assigned. Additional job responsibilities, at the SEL.4 level * Influence strategic decisions made by senior management and external sponsors/customers through expert recommendations and analysis, contributing to strategic planning efforts for long range goals, and identifying new opportunities. * Lead and develop advancements in cutting-edge analytic methodologies, software tools, and data processing capabilities that may impact the Laboratory and broader national security community. * Function as a Subject Matter Expert (SME) for LIDSS analysis, providing highly advanced technical leadership and guidance on analytic deliverables and methodologies, and solutions to highly complex or unusual problems. * Collaborate with LIDSS senior leadership and sponsors and participate in efforts to identify areas for continued technology development, and assist in submitting proposals or presentations to secure necessary funding for proposed initiatives. * Advise on the most highly complex and sensitive analytic issues, performing in-depth analysis, using innovative methods, modifying approaches, and leading the development and implementation efforts of new programs and/or policies that impact major portions of the Laboratory. Qualifications * This position requires an active Department of Energy (DOE) Q-level clearance or active Top-Secret clearance issued by another U.S. government agency at the time of hire. * Bachelor's degree in Engineering or a related technical field, or the equivalent combination of education and related experience. * Advanced analytical skills and knowledge of, and significant experience with physical system modeling, software development, and imaging techniques. * Advanced knowledge and significant experience with Java, MATLAB, Python, and C/C++. * Significant experience and demonstrated ability in effectively leading small technical teams and working collaboratively to solve complex, multidisciplinary problems. * Demonstrated ability to translate, explain, and present complex technical concepts to both technical and non-technical audiences. * Significant experience in project leadership and working effectively in cross-disciplinary environments utilizing adaptability and detail-oriented skills. * Willingness and ability to travel frequently as required. Additional qualifications at the SEL.4 level * Extensive experience developing and monitoring performance required to meet programmatic milestones and deliverables. * Expert level written and verbal communication, facilitation, collaboration, and negotiation skills necessary to effectively present, explain, advise, and influence senior management and stakeholders, and to interact with people at all levels. * Extensive experience making independent decisions regarding highly variable technical problems and demonstrated ability to develop strategies and actions to generate solutions in response to diverse, significant, and unique analytical challenges. Qualifications We Desire * Master's Degree in Engineering or a related field. * Experience with advanced data analysis, modeling, and simulation for flight test diagnostics. * Experience developing and fielding diagnostic scoring systems for national security applications. * Advanced experience in software development, configuration management, and sensor data processing. * Experience mentoring and developing technical staff in analytic roles. Additional Information #LI-Hybrid Position Information This is a Career Indefinite position, open to Lab employees and external candidates. Why Lawrence Livermore National Laboratory? * Included in 2025 Best Places to Work by Glassdoor! * Flexible Benefits Package * 401(k) * Relocation Assistance * Education Reimbursement Program * Flexible schedules (*depending on project needs) * Our values - visit ***************************************** Security Clearance This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at time of hire. Pre-Employment Drug Test External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor. Wireless and Medical Devices Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices. If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings. Pre-Placement Medical Exam A job related pre-placement medical examination may be required. How to identify fake job advertisements Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under "Find Your Job" of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond. To learn more about recruitment scams: ***************************************************************************************** Equal Employment Opportunity We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws. Reasonable Accommodation Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request. California Privacy Notice The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here. Videos To Watch
    $218.7k-277.3k yearly 12d ago
  • Customer Service Supervisor - Treasury Services

    EXL 4.5company rating

    Remote

    * Job Title: Remote Customer Service Inbound Call Center Supervisor - Treasury Services Department * Location & Duration: Remote, Full Time, Temporary 6+ months. * Hours: 8 hour shifts varying (this is a 24/7 operation) * Hourly pay rate - $25/hr - $29/hr depending upon experience and location * For more information on benefits and what we offer please visit us at ************************************************** We are seeking a dedicated and experienced Customer Service Inbound Call Center Supervisorto lead our remote team of customer service representatives in the Treasury Services department. In this fully remote role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards. This position requires strong leadership skills, a deep understanding of Treasury Services and a commitment to fostering a positive work environment. * Experience mentoring and managing 100% remote financial services inbound call center teams is a plus*
    $25-29 hourly 35d ago
  • Lead Mixed Age Group Teacher

    Avid Management Resources 4.7company rating

    Columbus, OH jobs

    Job Description We are seeking a dedicated and passionate Teacher to join our team. The ideal candidate will have experience in early childhood education, curriculum development, and classroom management. This job does require a CDA *Responsibilities* - Develop and implement engaging lesson plans that adhere to the school's curriculum - Provide a nurturing and safe learning environment for students - Conduct assessments to monitor student progress and adjust teaching strategies accordingly - Collaborate with colleagues and parents to support student learning and development - Utilize effective classroom management techniques to create a positive learning atmosphere - Incorporate literacy education and standardized testing preparation into daily lessons *Qualifications* - Degree or Certification (CDA) in Education or related field - Previous experience working with children in a preschool or daycare setting - Familiarity with early childhood education principles - Strong communication and interpersonal skills - Ability to adapt teaching methods to meet the needs of individual students - Experience working with students from diverse backgrounds is a plus Join our team and make a difference in the lives of young learners!
    $50k-74k yearly est. 16d ago
  • Mixed Age Group Teacher

    Avid Management Resources 4.7company rating

    Columbus, OH jobs

    Job Description We believe children learn best through play, curiosity and connection - and our mixed age classrooms bring those moments to life every day. We proudly serve Central Ohio families with a structured yet nurturing environment that encourages older children to lead and younger children to learn through observation and exploration. Our teachers are professionals who bring energy, creativity, and heart to the classroom - and we can't wait to welcome you to our team. What You'll Do Lead a mixed age classroom (typically ages 6 weeks-3 years old) that promotes cooperation, leadership and independence across developmental levels. Design and implement creative, hands-on lesson plans that meet each child where they are while aligning with Ohio Early Learning Standards. Foster a safe, inclusive environment where younger children feel supported and older children are encouraged to model and mentor. Observe and document children's progress; share milestones and daily updates with families through communication apps or written reports. Collaborate with teaching assistants, directors, and support staff to ensure a smooth, high-quality classroom experience. Maintain compliance with licensing regulations, center policies and health & safety standards. What We're Looking For No credentials are required but an Associate's degree in Early Childhood Education (ECE) or related field, or CDA with strong classroom experience. At least 2 years of experience teaching in a preschool or childcare setting. Deep understanding of developmental milestones for toddlers and preschoolers, and the ability to differentiate instruction for mixed ages. A positive attitude, flexibility, and a true love for supporting young learners. Excellent communication skills and the ability to build strong relationships with families and co-workers. Current CPR/First Aid certification (or willingness to obtain) and ability to meet state background requirements. What You'll Gain Competitive pay and comprehensive benefits (health, PTO, retirement plan, and childcare discounts). Ongoing training and professional development - we invest in your growth. Supportive leadership and a collaborative team culture you'll be proud to be a part of. Opportunities for career advancement - grow into lead teacher, curriculum coach, or administrative roles. A rewarding environment where you see your impact daily - helping children develop confidence, empathy, and a love for learning. ???????
    $50k-74k yearly est. 1d ago
  • Customer Success Lead

    Rockstar 4.5company rating

    Remote

    Rockstar is recruiting on behalf of a leading healthcare technology company dedicated to making it easier for anyone to start and scale new healthcare businesses. Their customers currently serve over 2 million patient lives and manage an annual $10+ billion in medical spend. Their mission is to help more people innovate in healthcare and enable more patients to receive affordable care. About the Company They are making it easier for anyone to start and scale new healthcare businesses. Their customers currently serve over 2 million patient lives and manage an annual $10+ billion in medical spend. Their mission helps more people innovate in healthcare-and more patients receive affordable care. About the Team The leadership previously founded and led a national digital health company (>$15M raised), with a team of 100+ employees across the US that sold to a 1,000+-person incumbent. They are a tight-knit team that's driven to move fast and take on some of the biggest problems in healthcare and ultimately improve patient lives. About the Role The business continues to grow, with leading national healthcare companies as customers. With this growth, they are looking for a Customer Success Lead to work closely with the CEO and members of the leadership team to help manage the next level of scale. Specifically, this role will manage and lead the growing Customer Success team (and potentially others, depending on seniority). The Customer Success team focuses on helping new healthcare groups onboard and scale with their product and operations. What You'll Own: - Help lead key aspects of operations, overseeing workflows and people managing teammates across the Customer Success team (currently ~8 teammates), with potential scope that also includes Partnerships (GTM) and Compliance Operations teams. - Own important cross-functional projects that are leadership's top priority. Work closely with the CEO and other members of the leadership team to scale the business. - Potentially, if interest-aligned, own the relationship with some of the largest enterprise clients, serving as a main point of contact throughout their onboarding and taking responsibility for their overall experience. - Help build rigorous systems to increase productivity and work more effectively to reach the next 10x of scale. - Proactively remove process roadblocks that stand in the way of the Customer Success team's progress and momentum. - Serve as a leader who takes ultimate responsibility and handles the most complicated and thorny issues when nobody else can. - Support in the hiring and onboarding of new teammates across Customer Success and Ops as the company rapidly grows, including mentoring, coaching, and developing leaders from the strong existing Ops organization (20+ folks). - Inspire the team with the example of leadership, drive, grit, empathy, and high-velocity execution. What You Bring - Operational excellence: extremely high volume of what gets done on any given day. - Excellent leadership skills and demonstrated ability to inspire a team. - Talent magnetism: exceptional people want to work with you. - Strong attention to detail and track record for getting the details right. - Self-motivated, resourceful and quick to take initiative in ambiguous situations. - Interest in working in healthcare and helping healthcare innovation flourish. - Leadership and drive; a hunger for self-improvement and desire to be around the most talented teammates who push you toward it. - Excited by a fast-paced, startup culture where you'll navigate ambiguity and solve big problems, with very high autonomy. - An eye for identifying process improvement opportunities and creative ways to better structure operations. - 3-5+ years of experience in customer success or related roles. What is Offered - Highly competitive salary and stock options (to share in the company's growth). - Compassionate, fun, and mission-driven culture of excellence and innovation (helping companies bring new life-changing care models into the world). - Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up). - Work from home, remote job, with flexibility. - Paid Time Off: US/Canadian holidays, vacation days. - Comprehensive health plans so employees feel their best. - Culture of mentorship, learning, independence, and critical-thinking. - This role has a preference for Eastern Time (EST) hours (but there can be some flexibility). (CID 2405)
    $89k-132k yearly est. Auto-Apply 27d ago
  • Remote Call Center Supervisor

    Techop Solutions International 3.9company rating

    Norfolk, VA jobs

    TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. Remote position, but candidate must reside in the Hampton Roads area Duties : Participate in efforts to improve overall performance Supervise and manage overall contact center operations: Workforce Management and schedule management Quality assurance Performance management Reinforce training and coaching contact center agents Direct customer support, when needed Engage with client and respond to Government requests Other duties, as assigned Requirements HS diploma (or equivalent) is required. 4 years of contact center experience 2 years of contact center supervisor experience Must be able to obtain and maintain government agency suitability requirements as a condition of employment A reliable, hard-wired internet connection is required
    $29k-40k yearly est. Auto-Apply 60d+ ago
  • Senior Outsource Supervisor, 3D Character - Overwatch 2

    Blizzard Entertainment, Inc. 4.6company rating

    Irvine, CA jobs

    Soldiers, scientists, adventurers, oddities…artists? We are the Overwatch team, passionate gamers at heart, and we're looking for a new hero to help us make Overwatch 2 - the globe-spanning sequel to Blizzard Entertainment's acclaimed team-based game. As a Senior Outsource Supervisor for 3D Character Art, you will play a pivotal role in shaping the expanding Overwatch universe by collaborating with our concept, character modeling, and game design teams. Your primary responsibility will be to oversee the creation and direction of character art that is both visually stunning and consistent with the signature handcrafted styles that define Blizzard's games. This is a full-time position that blends hands-on art direction with some direct content creation. We are seeking an artist with a keen eye for detail, capable of providing precise and constructive visual feedback, as well as implementing directions to guide external character artists toward high-quality results. As a part of our close-knit, collaborative team of artists, engineers, and designers, your goal will be to help deliver a truly epic and immersive character experience for players. Remote eligible This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Irvine, CA. However, we understand each person's circumstances may be unique and will work with you to explore other possible options, including remote work arrangements. Responsibilities * Manage communications and provide feedback to character artists, fostering and maintaining a strong creative partnership between external and internal character art teams. * Ensure all outsourced character assets meet Blizzard's quality standards and remain consistent with the Overwatch art style. * Review, critique, and guide external character art deliverables, ensuring iterative improvements throughout the production process. Minimum Requirements Experience * 8+ years of experience in game development as an artist specializing in character modeling. * 4+ years of outsourcing management or equivalent experience in game development. * 4+ years of professional experience in Maya, Photoshop, Substance Painter and Zbrush. Knowledge & Skills * Exceptional understanding of form, shape, structure, and silhouette as they relate to character art. * Strong grasp of the Overwatch character style and ability to maintain visual consistency across outsourced assets. Extra Points * Clear and concise communication, leadership, and interpersonal skills. * Experience managing outsourced character art pipelines in a team-based game development environment. * Proficiency in asset implementation, basic skinning, and troubleshooting technical issues. Submission / Portfolio requirements * Resume * Portfolio showcasing relevant character art skills (online submissions only, e.g., website, blog, or album). Your Platform Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, Blizzard Entertainment, Inc. (****************** a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry's most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net, Xbox, PlayStation, Nintendo Switch, iOS, and Android. Our World Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty, World of Warcraft, Overwatch, Diablo, Candy Crush and Bubble Witch. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet! Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners. We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics. Rewards We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including: * Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance; * 401(k) with Company match, tuition reimbursement, charitable donation matching; * Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave; * Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others; * If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance. Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting *************************************** In the U.S., the standard base pay range for this role is $80,800.00 - $149,400.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role's range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.
    $80.8k-149.4k yearly Auto-Apply 60d+ ago
  • Remote Call Center Supervisor

    Techop Solutions International 3.9company rating

    Columbia, SC jobs

    TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. Remote position, but candidate must reside in the Columbia, SC metropolitan area Duties : Participate in efforts to improve overall performance Supervise and manage overall contact center operations: Workforce Management and schedule management Quality assurance Performance management Reinforce training and coaching contact center agents Direct customer support, when needed Engage with client and respond to Government requests Other duties, as assigned Requirements HS diploma (or equivalent) is required. 4 years of contact center experience 2 years of contact center supervisor experience Must be able to obtain and maintain government agency suitability requirements as a condition of employment A reliable, hard-wired internet connection is required
    $25k-33k yearly est. Auto-Apply 60d+ ago
  • Seasonal Customer Service Supervisor

    ASM Research 4.2company rating

    Remote

    Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. Responsible for setting priorities and coordinating activities that align with set objectives and goals. Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. Monitors issues and ensures that Service Level Agreements are met. Identifies key issues and areas for improvement to streamline or implement new recommended procedures. Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. Communicates and collaborates with management effectively to provide and analyze metrics and reports. Minimum Qualifications Bachelor's Degree preferred or equivalent relevant experience. 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. Other Job Specific Skills Excellent written and verbal communication skills. Strong leadership and customer service skills. Ability to organize and supervise staff for maximum efficiency. Advanced problem solving and interpersonal skills. Strong customer service approach. Ability to build, coach and mentor effective teams. Ability to maintain consistent progress towards set priorities. Dedicated focus on accuracy and attention to detail. Ability to remain calm and courteous towards customers, staff, and management in periods of stress. Ability to develop and maintain good working relationships with all customers and co-workers.
    $39k-54k yearly est. 11h ago
  • Contact Center Supervisor - SME

    ASM Research 4.2company rating

    Remote

    Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families. Hires, trains, coaches, counsels, and evaluates the performance of direct reports Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures Facilitates and participates in staff training Participates in staff meetings and clinical conferences Supports quality and risk management to meet call center target metrics Ensures complete and accurate documentation in case management system (CMS) Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained Minimum Qualifications Master's degree in social work and Family Therapy, Counseling, or other human services field Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred. Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable Other Job Specific Skills Must be a U.S. Citizen Knowledge of mandated procedures for child and elder abuse situations Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults Exceptional written and verbal communication skills Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm Excellent organization and time management skills Comply with all HIPAA regulations Ability to obtain a Public Trust clearance
    $37k-58k yearly est. 11h ago
  • Group Leader

    LSI Industries 4.7company rating

    Columbus, OH jobs

    Build your Career with an Industry Leader LSI's heritage spans more than 40 years, beginning in 1976 when the company was founded. We employ 1,400 people at 11 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is a publicly held company traded on the NASDAQ Stock Exchange under the symbol LYTS. We manufacture commercial lighting solutions, advanced graphic and image solutions, digital and retail display solutions. LSI ADL is looking for a Group Leader to add to our team at our Columbus, Ohio location. LSI ADL Technology is an Electronics Manufacturing Services company based in Columbus, Ohio producing Circuit Board Assemblies, Box Build and Cable Assemblies in the Industrial OEM and Lighting markets. We services customers in the Columbus, OH region. Our production work ranges from running Surface Mount Technology Lines, Wave Solder Machines, Potting Machines and Wire Processing equipment in addition to Soldering, Manual Assembly, Conformal Coating & Testing of products. We also incorporate an Inventory Control team responsible for Receiving, Shipping & Materials management throughout the facility. SUMMARY: Responsible for supervising all department associates. This position plans and assigns work, implements policies and procedure, and recommends improvements in production methods, equipment, operating procedures and safe working conditions. Organizes and monitors department associates, safety, product quality, and process efficiency to ensure consistent department operation and continuous improvement to provide on time delivery of quality products to internal and external customers. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Ensure effective employee relations. Provide employee coaching and development. Resolve employee issues through conflict resolution. * Make employment decisions; maintain a personnel structure and staffing level to accomplish the departmental mission in an effective and efficient manner; Interview and recommend applicants for hire. * Plan and coordinate work, train and motivate, monitor and evaluate performance of departmental associates; ensure employee ability to safely operate required tools and equipment as necessary. * Maintain an equipment structure and level to accomplish department (s) mission in a safe, effective manner. * Balance quality, productivity, cost, safety and morale to achieve positive results in all areas. Work to continuously improve in all areas. * Provide leadership through a 30-day planning cycle. * Perform accident investigations. * Maintain proper inventory levels. * Manage department priorities. * Track absenteeism and timekeeping. * Represent LSI Industries in the most positive manner with prospective, current and former employees, clients, suppliers, and the community we serve * Interact professionally and effectively with a diverse group of employees and customers * Learn and practices standard operating procedures * Maintain prompt and regular attendance based on the work hours established by management * Handle confidential information with tact and discretion * Other duties as assigned SUPERVISORY RESPONSIBILITIES: This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department. EDUCATION AND/OR EXPERIENCE: Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience. BENEFITS: * 401(k) * Health insurance * Dental insurance * Vision insurance * Paid time off EEOC: LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
    $81k-118k yearly est. 16d ago
  • Global Security Operations Center Supervisor (Remote)

    Crowdstrike 3.8company rating

    Remote

    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Global Security Operations Center (GSOC) Specialist is a member of CrowdStrike's Global Security team and will play a key role in the development and maturation of CrowdStrike's GSOC. The successful candidate will report to the Manager, Global Security. This is a foundational role and the expectation is that the successful candidate takes the GSOC from strategic vision to operational execution. Global Security is seeking a security professional who thrives in ambiguity, takes initiative, and has proven GSOC experience. The position will partner cross-functionally across the Global Security, IT, and Global Real Estate and Workplace Services teams as well as executive leadership. The position will collaborate closely with members of the Digital Operations Center (DOC) team and DOC leadership to build a world-class capability that enhances the Global Security team's ability to detect, respond to, and manage physical security and life safety threats and incidents 24/7. What You'll Do: Lead the stand-up of a GSOC, including eventual staffing, technology stack, and operational procedures. Develop and execute a roadmap for a scalable, globally integrated security operations capability. Establish monitoring, escalation, and response protocols for physical security threats, executive protection, travel security, workplace violence, and crisis events. Define performance metrics, KPIs, and reporting mechanisms for GSOC performance and incident response. Serve as a key resource to Global Security leadership, the DOC, and crisis response teams during critical events and security incidents. Foster a proactive, risk-aware culture that supports security awareness and employee safety across all locations. What You'll Need: Five years of experience in corporate security, including two or more years within a GSOC environment.. Demonstrated success in building or significantly scaling a GSOC operation, ideally for a global organization. Deep understanding of global threat monitoring, incident management, and security operations best practices. Strong familiarity with physical security systems, threat intelligence platforms, and workflow automation tools. Exceptional project management skills and comfort working in a high-growth, fast-paced environment. Excellent communication, stakeholder management, and leadership presence. Bachelor's degree in Criminal Justice, Security Management, International Relations, Global Affairs, Emergency Management, Homeland Security or experience in a related field. Certifications such as PSP, CPP, or GSOC-specific training (e.g., ASIS, DHS, or FEMA ICS) are a strong plus. Passion about safety, resilience, and enabling a secure environment for a globally dispersed workforce. #LI-AO1 #LI-Remote Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at ************************** for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $86,000 - $135,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here. Expected Close Date of Job Posting is:11-23-2025
    $86k-135k yearly Auto-Apply 60d+ ago
  • Lead Teacher/Head start - Degree Required

    Avid Management Resources 4.7company rating

    Reynoldsburg, OH jobs

    Job Description Empower Young Learners as Our Next Lead Teacher Inspire Early Childhood Education Excellence Are you passionate about laying the foundation for lifelong learning? Join our team as a Lead Teacher, where your creativity and expertise in early childhood education will ignite curiosity and foster growth in young learners. This is your opportunity to create a safe, inclusive, and engaging classroom environment that nurtures every child's development. Shape a Nurturing Preschool Classroom As a Lead Teacher, you will design and implement dynamic lesson plans aligned with curriculum standards. Guide and support both children and assistant teachers through hands-on, play-based learning experiences. Model patience, empathy, and strong communication to cultivate an atmosphere where every family and student feels valued and heard. Key Responsibilities: Inspire, Guide, Lead Plan and deliver age-appropriate, engaging activities that foster intellectual, social, emotional, and physical growth. Build strong relationships with children and families through ongoing communication and support. Supervise, mentor, and collaborate with assistant teachers, promoting best practices in early childhood education. Observe and document each child's progress, sharing insights with families and adapting strategies as needed. Maintain a safe, inclusive, and clean classroom environment in compliance with licensing regulations and organizational policies. Partner with specialists and administrators to ensure a holistic approach to each child's development. Foster a sense of community and respect by embracing cultural diversity within the classroom. Qualifications: Early Childhood Teacher Leadership Education: Associate degree or higher in Early Childhood Education or a related field. Experience: Minimum 2 years teaching in a preschool or early childhood setting, with experience leading a classroom strongly preferred. Skills: Expertise in classroom management and child-centered, inquiry-based curriculum design. Compassionate communication and relationship-building skills with children, families, and colleagues. Commitment to professional growth, reflective practice, and ongoing learning. Ability to adapt teaching methods to meet the diverse needs of all learners. Certifications: Current CPR/First Aid certification and ability to comply with all state and local licensing requirements. Why Join Our Early Childhood Education Team? Make a meaningful impact in the lives of young children and their families every day. Work alongside a collaborative, mission-driven team dedicated to excellence in preschool education. Grow professionally with access to training, mentorship, and advancement opportunities. Competitive salary and comprehensive benefits package that supports work-life balance. Are you ready to lead, inspire, and help every child thrive? Apply today to become our next Lead Preschool Teacher and start making a difference in early childhood education!
    $40k-61k yearly est. 2d ago
  • Senior Supervisor, Quality Management (FOS)

    L3Harris 4.4company rating

    Cincinnati, OH jobs

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Supervisor, Quality Management Job Code: 30887 Job Location: Cincinnati, OH Schedule: 4/10 About L3Harris Technologies: L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries. Job Description: L3Harris Fuzing & Ordnance Systems (L3Harris FOS) is the largest fuze manufacturer in the United States and is one of the most advanced manufacturers of Fuzing and Ordnance products in the world. L3Harris FOS specializes in the development and production of fuzing and safe, arming devices as well as the manufacture and integration of ordnance systems for air-dropped, tube-launched, missile and rocket-driven devices, and infantry-employed ordnance products for the U.S. military and our international allies. Headquartered in Amelia, OH (greater Cincinnati area), L3Harris FOS' primary manufacturing facility was specifically designed and constructed for the manufacture of fuzing and ordnance systems and precision electronic components. L3Harris is a partner you can count on to deliver quality products and solve your toughest technical challenges. The Batavia location has flexible manufacturing - capable of manufacturing a broad range of products from purely mechanical to solely electronic devices from rates of 40,000/month down to individual production units for development efforts, dual identical modern Surface Mount Technology (SMT) assembly lines for automated electronic manufacture and on-site inspection and test capabilities to perform all required environmental conditioning test procedures. We offer competitive benefits, an alternative 4/10 work schedule and the opportunity to work with a talented and diverse group of professionals. The primary focus of the Senior Supervisor, Quality Management will be to provide team leadership to a customer-focused team of Quality Production Inspectors, that support groups of teams committed to increased quality and productivity. In accordance with organization goals, provide direction on activities and behaviors. Motivates team members and facilitates team meetings. Cultivates and reinforces appropriate group values, norms, and behaviors. Identifies and analyzes problems, plans, tasks, and solutions. Provides guidance to team on development, performance, and productivity issues. Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals. Reports to functional and/or organization management on team accomplishments, achievements, and productivity. Manages a shift and multidepartment area. + Hands on leader with responsibility for resolving challenges, ensuring successful tactical execution, as well as creating and implementing the strategic vision for the Production Quality Inspection Team. + Supports production, business, and other processes in a team-based manufacturing environment. Communicates with parties inside and outside of their own team to explain and interpret policies, practices, and procedures. + Performs activities in a variety of cross-functional areas including production, total quality management, manufacturing, equipment, and material management. + Schedules work, assists with employee selection, review employee performance, administers work rules and disciplinary action, and recommends compensation. + Ensure personnel are qualified for assigned duties. Implement cross training on production line. + Validates product and documentation for compliance to applicable requirements through inspection and GD& T measurements. Prepares Product and Product Articles for presentation to the customer for acceptance and delivery. + Assist in training employees in all aspects of the inspection role, Inspection Technique, tool use, Training requirements and compliance to AS9100, customer requirements and company practices. + Must interface successfully with internal customers by discussing inspection related requirements, issues, and resolutions. + Present schedule and production data at daily production and weekly program meetings. + Responsible for departmental planning, staffing, and production priorities. Contribute data to annual budget forecasts. + Plans and establish operational objectives for their team that result in positive impact on department. + Provides day-to-day direction for direct report(s), focuses on maintaining steady workflow and productivity and resolving operational decisions. + Aid in the work of standardizing inspection processes across multiple programs. + Aid in the development, creation and implementation of inspection initiatives related to cost and efficiency. + Take a lead role in building a culture that reinforces compliance with all requirements, instructions, drawings, and training. + Responsible for compliance with L3Harris/FOS policies, procedures, standard, and training. Qualifications: + Bachelor's Degree with a minimum of 4 years prior relevant Quality experience. In lieu of a degree, 2 years post-secondary/Associates Degree with a minimum of 8 years of prior related experience. + Have an understanding of basic management approaches such as work scheduling, prioritizing, coaching and process execution. Requires broad job knowledge of technical or operational practicies with the Quality discipline. Preferred Additional Skills: + Experience with Military/Space workmanship specifications and IPC-A-610 / J-STD-001 soldering specifications or work and experience in a similar field. + Previous GD & T - background, working with various hand tools (micrometer, dial indicator and plug gauges). + Experience reading drawings, inspection instructions, Work Instructions, and engineering specification documents. + Experience reviewing manufacturing documentation for accuracy. + Soft skills (I.E. Proficient in MS Office, Strong communication...). + Knowledge of AS9100. + Process Improvement, and SPC desired. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English (******************************************************************************************** or Spanish (******************************************************************************************** . For information regarding your Right To Work, please click here for English (****************************************************************************************** or Spanish (******************************************************************************************** .
    $57k-87k yearly est. 33d ago
  • Account Services Supervisor - Insurance and Underwriting (Remote)

    Palmetto GBA 4.5company rating

    Columbia, SC jobs

    Builds and maintains effective long-term relationships with internal and external partners. Ensuring high levels of satisfaction and increase revenues through profitable new case pricing and drive renewal add issue sales. Supports reporting evaluation and additional development. Assess knowledge base and supports training/mentoring of the team. Collects and analyzes internal and external feedback to guide continuous improvement of deliverables. Strong customer advocate. *Strongly preferred: Background in group underwriting associated with Life, Disability, Dental, Vision, Worksite, Absence Management. Profit planning. Process flow evaluation and advancement. Prior experience with formalized training initiatives. Experienced in renewal delivery and driving new products. Description Logistics: This is a full-time position working (40-hours/week) Monday-Friday 8:00am - 5:00pm working remotely. What You Wiil Do: Responsible for establishing/maintaining strong service relationships with clients and agents. Researches/compiles presentations and sales materials as needed. Coordinates client and agent input into renewal process. Obtains client signoff on administrative service agreements. Respond to customer issues in a way to provide issue resolution and attention Responsible for helping establish reporting packages. Gathers and analyzes data from client and/or agent to compile, approve and deliver marketing packages. Manages related communications relating to existing account renewals. Provides ongoing account management. Creates demand for ancillary products and services by raising their profile with customers. Enhances business relationships by being attentive to market place needs and changes. Directs/manages office service and administrative staff. Encourages personnel to be proficient in job assignments. Manages and assists in large enrollments or informational meetings. To Qualify for This Position, You Will Need Required Education: Bachelor's in a job related field Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience Required Work Experience: 5 years- account management in insurance industry. Experience to include 1 year of team lead or leadership experience or equivalent in grade E4 or above (may be concurrent with the 5 years) Required Skills and Abilities: Good judgment skills. Effective customer service skills. Demonstrated verbal and written communication skills. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion. Ability to direct, motivate, and assess performance of others. Analytical and critical thinking skills. Required Software and Tools: Microsoft Office What We Prefer You to Have: Background in group underwriting associated with Life, Disability, Dental, Vision, Worksite, Absence Management. Profit planning. Process flow evaluation and advancement. Prior experience with formalized training initiatives. Experienced in renewal delivery and driving new products. What We can Do for You: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401K retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Wellness program and healthy lifestyle premium discount Tuition assistance Service recognition Employee Assistance Discounts to movies, theaters, zoos, theme parks and more What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications required proof of semester hours, please attach your transcript to your application. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. 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    $29k-45k yearly est. Auto-Apply 3d ago

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