The Manager Customer Support Oversight reports to the Senior Manager, Workforce Management, and is responsible for supporting and maintaining Customer Support's strategy covering all Customer Support external relationships. The Manager is a key member of the Customer Support Leadership team who owns Customer Support business partner relationships and oversight (service level agreements and manages programs that capture quantitative and qualitative data on business partner performance from various reporting sources). The Manager has oversight of contract development and enforcement and partners closely with Strategic Sourcing and Legal throughout the sourcing and contracting lifecycle to continuously drive improvement in business partner performance to exceed contractual, business, and customer expectations. As a result, the Manager is results oriented, possesses highly developed quantitative analysis skills, able to establish strong, long-lasting relationships with internal and external stakeholders. The Manager is also detailed oriented and very organized to maintain comprehensive contract oversight mechanisms, ensuring real-time feedback and accountability with ongoing maintenance of existing Service Level Agreements. The Manager has primary responsibility for performance reporting and will both establish and maintain closed-loop oversight processes with clear metrics to maintain business partner accountability, contract accuracy, and gauge overall effectiveness. The Manager is resilient and enjoys interacting daily with colleagues at various levels within and outside the organization, while influencing others and is an effective leader whose personal values align with JetBlue's. Essential Responsibilities: *
Contribute to and oversee the execution of the comprehensive Customer Support business partner transformational strategy to dramatically improve individual business partner performance, customer satisfaction metrics, financial metrics, and leader oversight * Provide business management of Customer Support contracts; work with Strategic Sourcing to ensure executable performance measures across all contracts; work with Finance and Customer Support Workforce Planning to develop and maintain staffing plans; regular reporting to Customer Support leadership on overall contract and business partner effectiveness * Ensure Customer Support Senior Manager's complete understanding and enforcement of existing contracts through regular outreach and reporting * Identify continuous improvement opportunities for all business partners to drive compliance of contractual obligations * Develop regular JetBlue Customer Support Business Review meetings to review overall JetBlue performance, share business partner effectiveness, and share best practices throughout the JetBlue network * Prepare and manage a budget including plan variance research and reporting * Maintain engagement of the operation and provide support to business partners, Supervisors, and crewmembers when needed * Collaborate with other Customer Support and JetBlue teams to build effective relationships of alignment and unity * Take ownership of business partner key performance indicators (KPI's) and drive improved performance * Partner with Strategic Sourcing to negotiate existing and new business partner contracts based on adherence to performance expectations, competitive landscape, and budgetary circumstances; define business requirements, including "Plain English" service level agreement contract language * Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards * Take a significant role in the development of crewmembers to support their engagement, growth, goal achievement by establishing clear performance expectations and accountability for crewmembers * Manage and develop a small team of Customer Support Oversight Supervisors * Other duties, including potentially other department oversight, as assigned Minimum Experience and Qualifications: *
High School Diploma or General Education Development (GED) Diploma * Five (5) years of Contact Center industry, contract management, finance, and/or airline experience * Three (3) years in a leadership role managing a team or overseeing business partners * Available for international overnight travel (50%) * Currently in possession of a valid passport or equivalent travel documents with the ability to travel in and out of the United States * Able to work flexible hours and be available for emergency response and on short notice * Must pass a ten (10) year background check and pre-employment drug test * Must be legally eligible to work in the country in which the position is located * Authorization to work in the US is required. This position is not eligible for visa sponsorship Preferred Experience and Qualifications: *
Bachelor's degree in Business or a related area * Working knowledge of all the areas within Customer Support (Operational and Support Services) * Three (3) years of Project management experience * Three (3) years of Quality management experience * Three (3) years of Quantitative analysis experience * Three (3) years of business partner contract management and negotiation experience * Three (3) years of customer service experience, preferably in the airline industry Crewmember Expectations: *
Regular attendance and punctuality * Potential need to work flexible hours and be available to respond on short-notice * Able to maintain a professional appearance * When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft * Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun * Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System * Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards * Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) * Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls * Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities * The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. Equipment: * Computer and other office equipment Work Environment * Traditional office environment Physical Effort: * Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary) JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.
$30k-61k yearly est. 14d ago
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Entry Level Recruiter-$2500 Sign-on Bonus
Total Quality Logistics 4.0
Tampa, FL job
About the role:
As a recruiter for TQL, you will own the entire candidate search process while managing the needs of your dedicated on-site hiring manager. Our Recruiting team is responsible for finding sales talent nationwide. We pride ourselves on our sense of urgency and our ability to drive results.
What's in it for you:
$45,000 base salary + uncapped quarterly bonuses
$2,500 Sign-On Bonus
Average Year 2 - 3 earnings: $77,300
Want to know what the top 20% earn? Ask your recruiter
Advancement opportunities with structured career paths and mentoring
Exposure to executive leadership
Direct access to all hiring managers
We win wherever we go - Voted a Fortune 100 Best Companies to Work for (2023) and Forbes America's Best Employers (2022)
What you'll be doing:
Become an expert in recruiting top sales talent in your region
Be a head-hunter - source candidates on job boards, through referrals, social media, and campus recruiting events
Manage the entire recruiting life cycle, from initial conversation through onboarding
Develop and maintain strong relationships with your hiring managers, peers and recruiting leadership
What you need:
Recruiting experience preferred, but no experience required - we provide paid training and an elite mentoring program
Thrive in a metrics-driven environment
Experience sourcing talent and driving applications through phone calls
Highly motivated with a hall of fame work ethic
The desire to be a part of TQL while contributing to our continued growth
Where you'll be: 601 South Harbour Island Blvd Tampa, FL 33602
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
$45k-77.3k yearly 1d ago
Consumer Educator
The Hart Agency 3.8
Melville, NY job
Job Description
is responsible for promoting clients products as defined by client and management.
If you want to know about the requirements for this role, read on for all the relevant information.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Display product and direct customers to specified products.
Answer customer's questions about product.
Explain qualities of product to persuade customers to buy product.
Perform other duties and responsibilities as assigned.
The duties and responsibilities listed above are representative of the nature and levels of work assigned and are not necessarily all-inclusive.
REQUIREMENTS:
Must be 21 years or older
Must be able to work evening & weekends
Valid NYS Drivers License
Reliable transportation required
SKILLS / COMPETENCIES:
Assertive xevrcyc and positive attitude
Ethical and positive approach
Possess drive; goal-oriented
Enjoy meeting and interacting with customers, demonstrates an energetic attitude
Ability to communicate effectively with customers, peers and management
$57k-85k yearly est. 1d ago
HAA Pilot-AirLife B407
Air Methods Corporation 4.7
Live Oak, FL job
And Responsibilities include the following: - Operates Air Methods' aircraft in a safe and legal manner. - Completes pre-flight before every flight verifying the aircraft is in an airworthy condition by sign off of Daily Flight Log. Pilots will perfo Pilot, Flight, Aircraft, Operations, Airline, Transportation
$94k-110k yearly est. 2d ago
Materials Planning & Systems Specialist
Klein Marine Systems, Inc. 3.9
Newburyport, MA job
Who we are
Klein Marine Systems is the world's leading side scan sonar manufacturer, and we are immensely proud of where we are and how we got here. We are currently undergoing a remarkable period of transformation, making now an incredibly exciting time to join our team. We are searching for dynamic, technically skilled individuals who are passionate about their work to join us in Newburyport, MA. In return, you will have the opportunity to be part of the world's leading side scan sonar enterprise: contributing to significant advancements in our technologies and operations.
Unleash your potential with a rewarding career
If you possess a visionary mindset, a knack for solving complex challenges, and a burning desire to make a genuine impact on the world, explore our job opportunities. Seize the opportunity to unleash your courage and contribute to a more connected, smarter, and brighter future.
We are seeking a highly motivated Materials Planning & Systems Specialist to support and improve the company's Material Requirements Planning (MRP), production floor scheduling, and product data management processes. This role will also coordinate the implementation of a new Product Lifecycle Management (PLM) system, ensuring accurate data flow between Engineering, Supply Chain, and Manufacturing systems. The ideal candidate is detail-oriented, highly organized, and experienced with manufacturing planning systems. This role will help bridge operations and engineering to ensure materials, schedules, and data are aligned for efficient production. The Materials Planning & Systems Specialist position will be located in our Newburyport, MA location and will report to our Director of Operations.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Key Responsibilities:
Material Planning & MRP Execution
Execute and monitor MRP runs in Microsoft Business Central, ensuring accurate material availability and production planning.
Analyze MRP outputs to identify shortages, expedite needs, and recommend planning parameter adjustments.
Maintain accurate BOMs, routings, and item data to ensure effective material planning.
Work cross-functionally with Procurement, Engineering, and Production to resolve material and scheduling conflicts.
Track and report on key metrics such as material shortages, schedule adherence, and inventory accuracy.
Production Planning
Assist in developing and maintaining production schedules that align materials and capacity.
Support manufacturing leads in load balancing and prioritizing work orders.
Improve data accuracy for work order reporting and WIP tracking.
Help identify and address bottlenecks or inefficiencies in the scheduling process.
PLM Implementation & Systems Integration
Serve as the primary coordinator for the new PLM system implementation, replacing Omnify.
Work with Engineering and IT to define workflows for change management, revision control, and document release.
Support data migration of part records, BOMs, and associated documents.
Ensure synchronization between PLM and Microsoft Business Central to maintain consistency across systems.
Train and support users on new PLM tools and processes after deployment.
Continuous Improvement
Identify and implement process improvements for MRP accuracy, data integrity, and planning efficiency.
Support initiatives to improve communication between Engineering and Operations through better system integration.
Document and maintain standard operating procedures related to planning and change control.
Qualifications and Essential Skills:
Bachelor's degree in Supply Chain Management, Industrial Engineering, Operations, or related field (or equivalent experience).
3+ years of experience in materials planning, MRP execution, or production control in a manufacturing environment.
Hands-on experience with ERP systems (Microsoft Business Central preferred).
Familiarity with PLM tools (Omnify or similar) and basic understanding of change management processes.
Strong analytical skills and attention to detail.
Excellent communication and organizational abilities; comfortable working across departments.
Preferred Qualifications
Experience in electro-mechanical product manufacturing.
Experience participating in or supporting a system implementation project (PLM, ERP, or MES).
Familiarity with ISO 9001 or AS9100 environments.
Lean or Six Sigma certification a plus.
Klein Marine Systems offers a generous compensation package; benefits begin on date of hire.
Comprehensive Health, Dental and Vision Plans
Elective deductions for Flexible Spending Accounts
Company Paid Life Insurance, Short and Long-Term Disability
Supplemental Life Insurance
Supplemental Critical Illness and Accident coverage
401(k) Retirement Savings Plan with employer contribution; Roth IRA option
Employee referral program
14 Paid Holidays
Flexible work arrangements
Generous Flex Paid Time Off account
Are you ready to join our exceptional team?
We are constantly seeking top talent in the fields of Engineering, Sales, Manufacturing Operations, Finance and Accounting, Technology, R&D, Marketing, and Field Operations. At Klein, we take pride in creating a supportive, fair, and inclusive working environment that empowers you to thrive and advance in your career. Rest assured that all qualified applicants will be considered for employment without any discrimination based on race, religion, sex, national origin, age, disability, genetic information, veteran status, or any other factors prohibited by law.
$86k-127k yearly est. 3d ago
Product Development Manager
Capital Technology Alliance 4.1
Tallahassee, FL job
No current or future sponsorship is offered for this role.
Primary Responsibilities
Oversee research and development activities related to software and hardware product design, qualification, and re-qualification.
Collaborate with cross-functional teams to ensure product requirements are met, performance is evaluated, and products transition successfully from development to commercialization.
Determine delivery and deployment schedules for new product releases, feature updates, maintenance releases, and service packs.
Serve as a technical consultant, leading research and prototyping of innovative technologies and products.
Align engineering's technology and architectural roadmap with business and product strategies.
Act as a liaison with customers on technical issues related to product integration, custom development, and requirements.
Lead major product releases, manage feature enhancements, and respond to customer feedback.
Manage schedules and tasks across all aspects of product development.
Ensure all work complies with Department policies, procedures, and technical standards.
Provide weekly status reports, monthly time reports, and technical documentation to support knowledge transfer and performance tracking.
Mandatory Qualifications
Dynamics 365 in a case management setting (must)
Experience with managing storyboards in Azure DevOps (must)
Bachelor's degree in computer science, Information Systems, Engineering, or a related field; or equivalent work experience.
Minimum of 7 years of experience in the high-tech industry, product engineering, or IT, including team management in software/hardware design and development.
Demonstrated experience in managing R&D activities for software/hardware products.
Experience working with cross-functional teams to fulfill product requirements and transition to commercialization.
Experience determining product delivery timelines for various release types.
Experience acting as a technical consultant and leading technology research/prototyping.
Experience aligning engineering roadmaps with business/product strategies.
Experience serving as a customer liaison for technical integration and development.
Experience leading major releases and responding to customer requests.
Experience managing product delivery schedules and development tasks.
Experience with Microsoft Dynamics 365.
Highly proficient in both spoken and written English.
Education
A bachelor's degree in a relevant field from an accredited institution, or four (4) years of equivalent work experience. Applicable experience may be substituted for education on a year-for-year basis.
$70k-97k yearly est. 4d ago
Carman Journeyman - 90009800 - Miami
Amtrak 4.8
Miami, FL job
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Carman Journeyman - 90009800 - Miami
Company: Amtrak
Your success is a train ride away!
As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
Responsible for inspection, testing and maintenance of wheels sets, brakes, brake pads, repairing suspension and pneumatic systems on rolling stock equipment and components in accordance with FRA and Amtrak standards and guidelines.
Essential Functions
Performs inspection, testing and maintenance in accordance with 49CFR regulations and Amtrak standards and guidelines
Troubleshoots equipment to determine corrective actions and causes of equipment failures
Repairs doors, windows, interior equipment, access panels, hand brakes, brake shoes, outside car body components, fire extinguishers, emergency tools and first aid kits
Uses a variety of test equipment to diagnose malfunctions, troubleshoot and repair components and circuits
Maintains proper care and use of materials, test equipment, machines and hand tools normally associated with assigned job
May perform welding and burning
Minimum Qualifications
High school diploma or GED
Experience in troubleshooting, repair, replacement and rebuilding of mechanic equipment and systems
Must successfully complete training and attain/retain certifications applicable to assigned job
Knowledge of mechanical, hydraulic and pneumatic systems
Ability to read mechanical drawings
Knowledge and skill in the use of electronic tools, equipment and the measurements necessary to meet established standards
Some computer skills
Must be able to lift items weighing up to 50lbs
Preferred Qualifications
Communications and Interpersonal Skills
* Must have excellent oral and written communication skills.
Physical Requirements/Environmental Conditions
The hourly range is $29.90 - $39.86 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.
Requisition ID:165827
Posting Location(s):Florida
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
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$29.9-39.9 hourly 4d ago
Dispatcher
Amerijet International 4.5
Miami, FL job
Delegated by the Senior Director of Operations, the Flight Dispatcher plays a critical role in the safe and efficient operation of the airline. In joint responsibility with the Pilot in Command, the Dispatcher is accountable for ensuring operational control, safety, and compliance with all regulatory requirements. The Flight Dispatcher has the authority to cancel, delay, or divert flights when operational safety cannot be assured.
This role is also responsible for continuously monitoring flights from departure to arrival-including all scheduled stops and diversions-and for tracking mechanical delays and other conditions that could impact flight safety. The Dispatcher must maintain real-time situational awareness and make timely decisions to uphold the highest standards of safety and operational quality.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time to time.
Exercises operational control, not limited to the timely execution of flight releases, providing the PIC with all the information necessary for the safety of the flight (registering every "Amendment"), demonstrating proficiency and compliance by navigating through GOM, AOM, FAA SPECS, OCC-SOP, MEL, NRFO and any other manuals required for the ongoing operation.
Maintains operational control, not limited to continuously monitoring enroute, destination and alternate weather reports and forecasts, navigation and airport facilities, fuel requirements, airworthiness, and full utilization of available communication systems.
Executes notifications for arrivals and/or departures (Customs, PQ, MDAD, APIS), coordination with Load Control and Maintenance Control to maximize fleet utilization and payloads in compliance with operational control communications and support
Reports operational issues to the OCC Duty Managers and timely provides fuel schedule, amounts and tankering (when possible) to maximize cost efficiency.
Supports Charter Sales with timely maximum payloads, enroute times, fuel requirements and overfly/landing permits.
Completes Fuel Tankering Control, Daily Recap, Process Trip Envelopes, and Completion of any other assignment from the OCC Managers.
Responds within 3 rings along with backing up scheduling and maintenance control lines
Processes all the duties to use downtime for processing Amerijet manuals, Jeppesen revisions, trip envelopes, fuel reconciliations and statistical reports, timely.
Schedules flight crews and monitor crew times when necessary
Assists flight crews with load movements and weight and balance, arrange ground handling and ground support of Amerijet aircraft.
Consistently maintains a rating of 98% or better on flight releasing reliability and all other operational control duties.
Consistently maintains 98% or better on payload maximization and fuel tankerage efficiencies to meet or exceed company objectives.
Consistently maintains efficient utilization of the daily downtime for processing the Tankering Control, special permits, statistical reports, revision of manuals, Jeppesen revisions, and trip envelops.
Receives rating of good or better on performance evaluations.
Maintains satisfactory on-time attendance record within acceptable guidelines as outlined in Company Employee Manual.
Other duties may be assigned.
Minimum Qualifications, Skills, Education and Experience:
Minimum high school diploma or GED. College degree a plus.
Must hold a FAA Part121 Dispatch certificate.
Aviation industry knowledge, FAR Part 121 experience strongly preferred
GOM, AOM, FAA SPECS, OCC-SOP, MEL, NRFO manual interpretation
Proficient use of office software such as Word, Excel, Lotus Notes,
Experience using AIMS , Navblue, and/or Jeppensen highly desired.
Understanding of navigation, weather, routing and altitudes
Experience in making quick decisions regarding safety, flight regulations and costs
Must be willing to have a flexible schedule to include working nights and weekends
Ability to cover scheduling needs in the event of staffing shortage, sick time, vacation, recurrent training etc.
Ability to analyze complex situations, problem solve and precise time management
Excellent verbal and written communication skills necessary
Preferred Qualifications and Skills:
Strong decision-making and situational awareness under time-sensitive conditions
Collaborative mindset with the ability to work cross-functionally (e.g., with Maintenance, Crew Scheduling, Ground Ops)
Supervisory Responsibilities:
This position will not have direct reports but may be required to provide training for new/existing team members.
Travel:
Negligible.
Language Skills:
The employee must possess strong interpersonal communications skills, be able to effectively present information, respond to questions, and proficiently write reports and business correspondence.
Physical Activities and Requirements of the Position:
Sedentary work; sitting most of the time. While performing the duties of this job, the employee frequently works in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Exerts up to 30 lbs. of force occasionally for office supplies and equipment.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms; move about the facility. Some light physical effort required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Acknowledgment:
The above statements are intended to describe the general nature of work performed in this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks, and skills required of an employee in this position. Amerijet International Airlines, Inc. reserves the right to request that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development). Amerijet International Airlines, Inc. also reserves the right to revise this job description.
AAP/EEO Statement:
Amerijet International Airlines, Inc. is an equal opportunity employer and will consider all qualified applicants without regards to race, color religion, national origin, sex, sexual orientation, age, disability, veteran status or any other protected factors under federal, state or local law. Any applicant requiring assistance with our online application process or who needs accommodation for the application process due to a disability, should send an e-mail to ********************.
Legal Notices to All Applicants:
EEO is the Law
Employee Rights Under The Family and Medical Leave Act
Employee Polygraph Protection Act
E-verify Participation
DOJ Right to Work
Florida Law Prohibits Discrimination
$28k-36k yearly est. 1d ago
AI Agent Delivery Lead for Enterprise Impact
Zoomcar 4.2
Redwood City, CA job
A pioneering AI company headquartered in Redwood City is seeking an Engagement Manager for AI Agent deployments. In this role, you will oversee the implementation of AI solutions for enterprise customers, ensuring smooth execution and long-term success. Responsibilities include leading cross-functional teams, managing complex projects, and driving customer outcomes. Candidates should have over 5 years in customer delivery roles and a strong grasp of contact center KPIs. This position offers competitive compensation and a hybrid work model.
#J-18808-Ljbffr
$49k-72k yearly est. 4d ago
Lead Program Support Pilot
M1 Support Services 3.9
McClellan Park, CA job
M1 Support Services, LP 300 N. Elm Street, Suite 101 Denton, TX 76201 m1services.com Lead Program Support Pilot " button. Start Date 04/15/2026 Contract CALFIRE Salary Range $81.73/hour Posting 01/20/2026
Union Yes FLSA Non - Exempt
Shift Work Possible FT/PT Full-time
Relocation No
Travel Yes Job Summary: This position is for certificated Airline Transport Pilots acting as pilot in command (PIC) for pilot operations in Company or State owned and operated aircraft in support of the CALFIRE aviation program. This is a Lead level position. Primary responsibilities include but are not limited to the following: * Staff and operate Company support aircraft transporting parts, mechanics, pilots, administrative/company personnel, and CALFIRE personnel as required in support of the CALFIRE aviation program. All flights are conducted under FAR Part 135 and Part 91 rules. * Act in a similar capacity as a "Chief Pilot" but is not part of management. * If qualified under program Part 135 certificate: develop, execute, and manage the pilot training program to include initial, upgrade, and recurrent training. * Assign company pilots as needed to the monthly flight schedule to meet CALFIRE staffing requirements. * Ensure compliance with aviation regulations, safety protocols, and company policies. * Provide leadership and guidance to company pilots; monitor performance, conduct training and evaluations to maintain high standards of competence and professionalism. * Ensure all flights are conducted safely, in accordance with relevant aviation regulations and guidelines. * Act as a point of contact between the flight department and various stakeholders, such as M1 Management, CALFIRE AMU, and Lead Mechanics. * Strive for continuous improvement in flight operations; analyze data, identify areas for enhancement, and implement best practices to stay abreast of advancement and emerging trends Qualifications and Experience: * High school diploma or equivalent * Meet the requirements for Support Pilot Multi-Engine Jet Pilot and Turboprop Single Engine Pilot * Possess a valid and current FAA Flight Instructor Certificate with the following rating: o FAA Multi-Engine Airplane Transport Pilot Certificate or ability to obtain post hire. * Five years performing pilot duties as a designated Maintenance Support Pilot in support of CAL FIRE operations. * First Class Medical Certificate with EKG endorsement if over forty (40) years of age. Page 2 of 2 * Pilot currency and proficiency shall be maintained by each pilot in company aircraft as necessary. Additionally, annual training shall be accomplished before fire season begins, to consist of ground school and flight proficiency. Working Conditions: * Must be able to work days, nights, weekends, or overtime shifts as required. * May be exposed to contaminants. * Will be required to utilize Personal Protective Equipment (PPE). * Will be required to use safety equipment as directed by the company in accordance with applicable Federal and State Occupational Safety and Health Codes * Must be physically able to perform duties and responsibilities of the classification. M1 Support Services, headquartered in Denton, Texas provides a variety of professional, technical, and maintenance services to the Department of Defense and government agencies. M1 Support Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, or veteran status. M1 Support Services offers a comprehensive benefits package including several options for Medical, Dental, Vision, Life and Dependent Life, AD&D, Short-and Long-term Disability. We also offer Flexible Spending Accounts for qualified health and dependent care expenses, as well as a free Employee Assistance Program.
$81.7 hourly 1d ago
Customer Service Manager, Airport Workforce Management
American Airlines Group, Inc. 4.5
New York, NY job
Customer Service Manager, Service Manager, Customer Service, Management, Workforce, Manager, Retail, Airline
$56k-82k yearly est. 1d ago
Operations Coordinator, Inflight - JFK (New York City, NY, US)
American Airlines 4.5
New York, NY job
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Inflight Team, within the Customer Experience Division. Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
Notifies rescheduled and reassigned Flight Attendants' traveling through the base.
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
Implements selected policies, as well as ensuring established guidelines are followed and enforced.
Coordinate and host base activities to support engagement initiatives
May conduct coaching and counseling as appropriate
Assists with Flight Attendant reasonable cause drug and alcohol testing.
Provides Flight Attendant EFB (Electronic Flight Bag) support.
Salary Range: $50,000.00-65,000.00
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High School diploma or GED equivalency
PC, Sabre, DECS, and RES experience
Must be able to work shift work, including weekends and holidays.
Must be able to work on-site at assigned base/location.
Preferred Qualifications- Education & Prior Job Experience
Bachelors degree preferred/or equivalent work experience.
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
Current Passenger Service, Passenger Sales or Crew Scheduling experience.
Knowledge of company on-time performance goals and dependability metrics.
An understanding of working with a contract labor group is desirable.
Skills, Licenses & Certifications
Sound judgement and strong decision making skills
Ability to work independently as well as collaboratively
Ability to prioritize, multi-task and manage several events and situations simultaneously
Ability to work under demanding operational conditions
Excellent interpersonal, oral and written communication skills
Ability to work all shifts, holidays, and overtime as required
Requires rotation of shifts and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA) and secure US Customs security badge if applicable
* Must Pass U.S. Department of Transportation (DOT) mandated drug test
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$50k-65k yearly 1d ago
Lead Technician (Registered Veterinary Technician)
Animal Dermatology Clinic 4.7
San Diego, CA job
Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 locations nationwide. With over 90 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In additional to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials. ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists.
Animal Dermatology Clinic - San Diego is seeking a Lead Technician (RVT). We are looking for someone with the following qualities:
Energetic
Positive
Upbeat personality
Takes initiative
Commitment to the needs of the clinic
Punctual
Willingness to teach others and share ideas
Openness to diversity
Adaptability to change
Accountable
Able to see big picture
Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude
Requirements
Knowledge, Skills & Abilities:
Excellent client service skills.
Excellent communication skills, both written and oral.
Ability to navigate telephone, computer and software systems.
Ability to take information obtained from a variety of sources, discern that which is credible and assess the clinic and its operation objectively. Possesses sound decision-making skills.
Ability to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities. Possesses strong time-management skills.
Ability to plan, organize, and effectively present ideas and concepts.
Must be friendly, outgoing, and "people-oriented."
Ability to work in a team-oriented environment.
Well groomed, organized, and detail oriented.
Ability to take direction.
Ability to handle money accurately and honestly.
Education and Experience:
High School Diploma.
Certified/Registered Technician status or equivalent practice experience of at least 5 years.
Thorough knowledge of the veterinary and/or dermatology profession.
Authority:
Authority to set and adjust daily staff assignments and duties within established guidelines.
Authority to resolve client service issues within established guidelines.
Authority to delay disputed charges until further reviewed by management.
Effective determination and scheduling of emergencies.
Physical Requirements:
Dependable attendance is required.
Any allergies to animals must be controllable through medication.
Must be able to lift forty (40) pounds.
Must be willing to work long or irregular hours under pressure conditions.
This position requires the ability to walk, bend, stand and reach constantly during a minimum eight (8) hour day.
Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.
Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
Fine motor skills adequate for utilizing clinic equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc.
Duties: The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job Responsibilities include overseeing that the following occur within the clinic:
Staff Management - Technical Staff:
Lead and act as subject matter resource for the training, education and development of our veterinary staff in clinical and technical knowledge and skills.
Lead and train staff in accordance with our core values, mission statement, and vision.
Assign daily responsibilities/roles to technical staff to ensure smooth patient care workflow and leverage doctor and staff time (i.e. assigned techs, procedure prep, message boards, opening/closing duties, satellite preparations).
Ensure that technical staff follow the published schedules so the practice operates efficiently and with minimal overtime.
Support employee relations, morale building, and communications. Participate and help organize team building events.
Provide support to management with related tasks as necessary such as staff scheduling, policy enforcement, hiring, performance evaluation and disciplinary actions of employees.
Patient Management:
Coordinate the daily workflow of patient admitting, hospitalization and discharging.
Responsible for administration, delegation and completion of veterinarian's medical orders.
Mentor technical staff in nursing care, anesthesia, skin tests, surgery, laboratory and pharmacy, ensuring that staff is trained and following our standards of quality medical care.
Ensure that all patient medical and surgical records, prescription refill requests and messages are completed in a timely manner.
Perform all duties of a technician with excellence, and work alongside staff to promote a team approach.
Client Management:
Coordinate client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
Mentor technical staff in how to communicate effectively with clients in person, by telephone and in writing, ensuring that staff is trained and following our high standards of customer service and professionalism.
Assist Practice Manager and/or Management Team with review and handling of client complaints as needed.
Oversee compliance with call back system including overdue reminder calls.
Research, Education and Community Relations:
Serve as the lead, designated technician in clinical research studies to support our mission to pursue the advancement of knowledge in veterinary dermatology.
Serve as the lead, designated technician in training and educating residents, students and doctor visitors on the science and art of veterinary dermatology.
Support and participate in planned marketing and community service events and programs. These may include off-site activities such as dog walks, brownie deliveries to our referring veterinarians or annual events such as Halloween pet costume contests.
Office Management:
Facilitate orders and receipt of inventory and supplies, invoices and packing slips. This may range from adjusting workflow and/or arranging coverage to allow time for assigned personnel to complete inventory tasks, to performing actual duties on an occasional or regular basis depending upon the needs of the practice to ensure accurate and timely inventory management.
Monitor usage of hospital supplies and inventory so the practice operates efficiently and communicate needs to Practice Manager or appropriate personnel as directed.
Train technical staff on billing and invoicing to reduce transaction errors and opportunity for missed charges, payment processing, discounts, daily financial closing procedures and troubleshooting to ensure accurate and timely financial reporting.
Assist Practice Manager and/or management team with periodic hospital audits and monthly vendor statement reviews.
Facility & Equipment Maintenance:
Be knowledgeable, train technical staff and help maintain system of routine servicing needed for medical equipment used for patient care.
Maintain system of sanitation and disinfection responsibilities of technical staff. This includes keeping the treatment areas and exam rooms neat and free of feces, urine, hair, and debris. The areas should be kept free of clutter and hygienic.
Periodically check the outside of the clinic for feces, urine, smells, etc. and keep clean and neat. Also examine glass doors and windows for smudges and clean when necessary.
Meetings:
Meet with the Practice Manager and/or management team regularly to discuss, evaluate and plan workflow, training and staffing support items.
Lead frequent, brief tech meetings to coordinate the technical team on daily workflow, patient care items and assignments with the goal of supporting the smooth operation of the practice and providing exceptional patient care.
Assist the Practice Manager or Supervisor with the planning of monthly clinic meetings for doctors and staff to ensure that all team members are updated on important events, news, and major protocol changes as needed for the success and development of the practice.
Read and respond to all communication in a timely manner.
Benefits:
No weekends
Paid vacation ( full-time employees only )
Paid holidays ( full-time employees only )
Competitive wages
Monthly bonuses based on clinic dietary sales ( full-time employees only )
Medical, dental, vision, dependent care FSA, and short-term disability benefit options ( full-time employees only )
Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
401K with employer match
CE opportunities
Uniforms
Discounts on services and medications for employee pets
*Some traveling may be required
For more information about Animal Dermatology Clinic, please visit our website animaldermatology.com!
Salary Description
$28 - $36 / hour depending on experience
$28-36 hourly 1d ago
Part-Time Freight Broker
Allen Lund Company, LLC 3.8
La Caada Flintridge, CA job
Our Story
With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow!
We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years!
Why we're Awesome!!
Inclusive company culture
Training and Development
Competitive Compensation
Unparalleled Benefits & Wellness (we mean really good)!
401k with a generous match
Career Growth Opportunities
Transfer Opportunities
Share in Company ownership
Employee Recognition program
Your Role: Transportation Broker
We are looking for Transportation Freight Brokers to join our team! Transportation Freight Brokers assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate would be responsible for performing daily "check calls" on loads in transit, handling customer related issues and inquiries, and originating the necessary documentation for freight bills. If this is you, or you like a challenge- let's talk.
What You'll Do (Your Superpowers in Action!)
Customer Acquisition & Problem Solving (The Closer)
Sales & Acquisition: Contact new customers and be responsible for customer acquisitions.
Relationship Building: Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts.
Consultation: Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems.
Service Excellence: Deliver exceptional customer service.
Carrier Management & Pricing (The Negotiator)
Capacity Growth: Contact and build relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company.
Pricing Strategy: Gain up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers.
Rate Negotiation: Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands.
Solutions: Recommend solutions for customers to Senior Transportation Brokers and/or management.
Logistics & Compliance (The Executor)
Daily Management: Perform daily "check calls" on loads in transit and originate necessary documentation for freight bills.
Core Logistics: Handle Freight Brokerage and booking loads.
Standards: Uphold the company standard following the company principles of Customer, Company, Office.
Skills & Experience (Your Arsenal of Awesome!)
Experience: Minimum of 2 year's experience in Freight Brokerage. College degree highly desired or equivalent experience.
Mindset: Competitive, Self-motivated, enthusiastic team player who excels in a fast-paced environment.
Service & Ethics: Strong customer service orientation and excellent work ethic.
Problem Solving: Effective negotiation and problem-solving skills, and ability to handle conflict.
Efficiency: Excellent time-management skills with the ability to multitask.
Execution: Highly organized and detail-oriented.
Aptitude: Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment.
Communication: Excellent and effective communication skills.
Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.
Schedule
Part-Time
20 Hours: Friday, Saturday, Sunday, Monday (5 hour morning shifts)
25 Hours: Thursday, Friday, Saturday, Sunday, Monday (5 hour morning shifts).
24 Hours: Friday, Saturday, Mon (8 Hour shifts) No Sunday
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$46k-71k yearly est. 3d ago
Aircraft Mechanic I (Line)
M1 Support Services 3.9
Lemoore, CA job
M1 Support Services, LP 300 N. Elm Street, Suite 101 Denton, TX 76201 m1services.com Aircraft Mechanic I (Line) Job Posting No 113811 outside bar) to the bottom of the page and click on the "Apply for this position" button. Start Date 01/31/2026
Contract NAS Lemoore
Salary Range $49.27/Hour
Posting Date 01/16/2026
Union Yes
FLSA Status Non-Exempt
Shift Work Possible FT/PT Full-time
Relocation No
Travel Possible Job Summary: M1 is looking for a(n) Aircraft Mechanic I - Line who will make repairs to aircraft following orders of higher- grade workers. Primary responsibilities include but are not limited to the following: * Assists in troubleshooting malfunctions in aircraft structure, landing gear, flight surfaces and controls, anti- icing, pneudraulic, engines, auxiliary power unit, and ventilation and heating systems. * Removes, cleans, reinstalls, or replaces defective parts, accessories, and components, such as worn gaskets, couplings and fittings, bad actuators, accumulators, gauges, and sections of corroded fuel and oil lines. * May supervise the jacking and towing of aircraft. Adjust settings such as cable tension and seat movement settings and adjustments. * Obtains standard parts such as fuel and oil line connections and fittings, cable linkage, and spark plug cables and harnesses by referring to parts manuals and by making comparisons with samples. * May perform pre-flight, and post-flight maintenance inspections. * Enter in the maintenance records description of the work performed. * Services aircraft performing any combination of the following tasks: directs incoming/outgoing aircraft near terminal or flight line parking area to assist pilot's maneuvering of the aircraft on the ground using hand or light signals, secures aircraft in parking position with chocks and tie downs. * Operates service vehicles to replenish fuel and oil. * Checks for fuel contamination by draining sumps and fuel drains, operates ground support equipment such as electrical power supply, tow tractors, and engine starting units, examines tires for specified air pressure and condition, cleans exterior and interior of aircraft, hangar deck periodic housekeeping and fluid spills using portable platform ladders, brushes, rags, water hose, cleaning compound applicator and mobile vacuum. * Service engines and aircraft components at line station making repairs, short of overhaul required to keep aircraft in safe operating condition. * Work could be performed up to 7 days and 40 hours a week and overtime depending on the operational tempo. Qualifications and Experience: * High School diploma or GED is mandatory. * Must be incumbent workforce from VFA-122 * Thorough understanding of DOD aircraft maintenance processes preferred. * Must have a working knowledge of computers (input/extract data). * Must speak, read, write, and understand English. * Obtain/maintain security clearance, DOD CAC privileges, and Special Access Badge requirements. Page 2 of 2 * Must be able to work days, nights, and weekends as required. * Current valid U.S. Driver's License. * Ability to travel * Must be willing and able to deal with the customer and company employees in a courteous and professional manner. * Must be able to meet any Government/Company licensing/qualification requirements for the position. * Must participate in the training and qualification of new personnel. * Must have the ability to inspect and maintain all customer and company assets, including all assigned Personal Protective Equipment (PPE), I/A/W applicable directives, and ensure that hose assets are utilized in a safe, effective, and efficient manner. * Must have ability to participate in the investigation of any injury, and/or the resolution of any problems in quality or performance that may hinder production or be detrimental to the program. * Must participate in required daily, weekly, month, quarterly, and annual training and ensure that it is documented in a timely manner. * Eligible for Common Access Card (CAC) Working Conditions: * Must be physically able to perform all assigned duties and able to lift 50lbs. M1 Support Services, headquartered in Denton, Texas provides a variety of professional, technical, and maintenance services to the Department of Defense and government agencies. M1 Support Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, or veteran status. M1 Support Services offers a comprehensive benefits package including several options for Medical, Dental, Vision, Life and Dependent Life, AD&D, Short-and Long-term Disability. We also offer Flexible Spending Accounts for qualified health and dependent care expenses, as well as a free Employee Assistance Program.
$49.3 hourly 1d ago
Engagement Manager - AI Agents
Zoomcar 4.2
Redwood City, CA job
About Us
Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.
Observe.AI combines advanced speech understanding, workflow automation, and enterprise‑grade governance to execute end‑to‑end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.
Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.
Why Join Us
As an Engagement Manager for AI Agent deployments, you'll own how we implement VoiceAI and ChatAI for our enterprise customers - from strategy through execution. Your job is to make every deployment smooth, high‑impact, and set up for long‑term success.
This role blends program leadership, customer strategy, and value realization. You'll guide complex rollouts, coordinate across multiple teams, manage risks, and ensure every launch delivers clear, measurable outcomes.
What you'll be doing
Lead End-to-End AI Agent Delivery:
Own AI Agent deployments from kickoff → design → build → testing → go‑live → hypercare → optimization.
Conduct business and technical discovery to deeply understand customer workflows, KPIs, and success criteria.
Orchestrate a Cross-Functional Delivery Pod:
Lead a matrixed delivery team including Experience Designers, AI Agent Engineers, and Telephony Engineers.
Coordinate with Engineering on feature gaps, technical escalations, and roadmap alignment.
Drive Customer Outcomes & Long-Term Success:
Own the success of multi‑phase AI transformation programs.
Post-go live, act as the customer's primary AI Agent program lead - running QBRs, tracking KPIs, and driving continuous value.
Establish Scalable Processes & Governance:
Create and refine playbooks, delivery templates, evaluation frameworks, UAT processes, hypercare models, and best practices
Ensure compliance with testing, evaluation frameworks, UAT processes, and deployment checklists.
Manage timelines, deliverables, documentation, and cross‑functional dependencies for multiple concurrent customer programs.
Customer Enablement & Training:
Guide customers through operational readiness, change management, and best practices for scaling AI within their contact centers.
Be the Face of AI Strategy for Enterprise Customers:
Present confidently to frontline leaders, IT executives, and C‑suite stakeholders.
Translate complex AI/technical concepts into business outcomes and guide customers through AI maturity and transformation journeys.
What you'll bring to the role
5+ years in enterprise customer delivery, professional services, program management, or consulting (SaaS, AI, CX, digital transformation, or contact center domains preferred)
Proven success leading complex enterprise implementations with cross‑functional and executive stakeholders.
Strong understanding of contact center KPIs like containment, AHT, CSAT, NPS, and how they influence AI Agent projects.
Comfort leading customer‑facing discussions - from deep technical troubleshooting to weekly project demos.
Demonstrated ability to manage multiple projects simultaneously in fast‑paced, evolving environments.
Excellent communication, training, documentation, and relationship‑building skills.
Bonus points for:
Experience with Conversational AI, VoiceAI, RAG systems, or NLU/NLP platforms.
Hands‑on experience to CCaaS platforms (Genesys, NICE, Amazon Connect, Five9, Talkdesk, Zoom Contact Center).
Perks & Benefits
Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
10 Company holidays + Winter Break and up to 16‑weeks of parental leave
401K plan
Quarterly Lifestyle Spend
Monthly Mobile + Internet Stipend
Pre‑tax Commuter Benefits
Salary Range
The base salary compensation range targeted for this full‑time position is $133,000-$149,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non‑traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit ***************
#LI- Redwood City, CA (Hybrid)
#J-18808-Ljbffr
$133k-149k yearly 4d ago
HAA Pilot-Jacksonville
Air Methods Corporation 4.7
Jacksonville, FL job
Include the following: - Operates Air Methods' aircraft in a safe and legal manner. - Completes pre-flight before every flight verifying the aircraft is in an airworthy condition by sign off of Daily Flight Log. Pilots will perform a complete walk ar Pilot, Flight, Aircraft, Operations, Airline, Transportation
$91k-109k yearly est. 2d ago
Airlines Ramp Agent
Alliance Ground International, LLC 4.3
San Diego, CA job
Guide inbound/outbound airplanes to and from the gate. Transport, lift, load/unload, sort and transfer passenger baggage, cargo, and mail material in and out of aircraft bins, belt loader, or baggage carts in a safe manner. Safeguards customer baggag Ramp Agent, Ramp Agent, Airline, Security, Equipment, Agent
$25k-34k yearly est. 1d ago
Fire Alarm Project Manager
Level Up Partners 3.9
San Francisco, CA job
With a commitment to innovation and excellence, we are seeking a highly skilled and motivated Commercial Fire Alarm Project Manager or Project Executive to join our dynamic team.
What We Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
Job Overview:
As a Commercial Fire Alarm Project Manager/Project Executive, you will be responsible for overseeing the planning, execution, and completion of fire alarm projects within the construction industry. Your role will involve managing project timelines, budgets, and resources while ensuring compliance with local codes and regulations. You will collaborate with a diverse team of engineers, contractors, and stakeholders to deliver high-quality fire alarm systems that meet our clients' needs.
Key Responsibilities:
- Lead the planning and execution of fire alarm projects from inception to completion, ensuring adherence to project timelines and budgets.
- Coordinate with architects, contractors, and clients to define project requirements and specifications.
- Conduct site visits to assess project progress, manage on-site teams, and ensure compliance with safety standards.
- Develop and maintain project documentation, including schedules, budgets, and progress reports.
- Identify potential risks and implement mitigation strategies to ensure project success.
- Collaborate with engineering teams to review designs and ensure compliance with industry standards and regulations.
- Manage procurement of materials and subcontractors, ensuring quality and timely delivery.
- Foster strong relationships with clients, providing exceptional customer service and addressing any concerns or issues that arise.
- Stay current with industry trends, technologies, and regulations to ensure best practices are followed.
Skills:
Qualifications:
- Bachelor's degree in Construction Management, Engineering, or a related field preferred.
- 5+ years of experience in project management within the fire alarm or construction industry.
- Strong knowledge of fire alarm systems, codes, and regulations (NFPA, local fire codes).
- Proven track record of successfully managing complex projects, including budgeting and scheduling.
- Excellent communication, leadership, and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
- Proficiency in project management software and Microsoft Office Suite.
- PMP certification or equivalent is a plus.
$83k-127k yearly est. 3d ago
Project Manager Tech Standards
Jetblue Airways Corp 4.7
Jetblue Airways Corp job in Orlando, FL
The Tech Standards Project Manager manages and actively leads Technical Operations specific projects through all phases of the project lifecycle (initiate, plan, execute, monitor, control, and close). Reporting to the Manager, Tech Standards and Continuous Improvement, the Tech Standards Project Manager drives the successful execution of prioritized projects.
Essential Responsibilities
* Responsible for the successful implementation of assigned project plans, specifically pertaining to the opening or expansion of Tech Ops maintenance stations
* Optimize existing business processes in order to improve Technical Operations processes and programs
* Identify, analyze, and improve workflows within the Technical Operations organization
* Collaborate and interface with product owners, key stakeholders, and others
* Identify risks, document mitigation strategies, and implement change management plans
* Identify projects core dependencies and critical paths
* Provide project status, timelines, resources, and financials for weekly updates and Steering Committees, as required
* Schedule and coordinate tasks for deliverables, resources, and projects
* Proactively communicate and collaborate with external business partners and internal subject matter experts to produce quality deliverables
* Coordinate business case development and submissions and execute
* Stay knowledgeable of JetBlue's Safety Management System (SMS), Safety Policy, Security Policy, and behavioral standards
* Other duties as assigned
Minimum Experience and Qualifications
* High School Diploma or General Education Development (GED) Diploma
* Three (3) years of continuous improvement, process engineering, or project management experience
* Proficient with Microsoft Project, Visio, and Office Suite (Excel, Word, PowerPoint, Outlook)
* Knowledge of and ability to apply project management techniques, tools, and documents
* Sound decision-making ability, analytical reasoning, and organizational skills with the ability to complete multiple projects simultaneously
* Strong verbal and written communication skills to effectively manage project communications and stakeholder expectations at all levels of the organization
* Possesses highly effective analytical thinking ability to gather, understand, integrate, and synthesize complex information in order to develop solutions, make recommendations, or propose action plans
* Financial acumen, moderate return on investment analysis, and ability to structure a business case (or ability to learn said skills quickly)
* Possess the ability to quickly adapt to last-minute changes, changing priorities, or project changes
* Strong teamwork skills
* Strong presentation skills
* Available for overnight travel (50%)
* Must be in possession of valid travel documents with the ability to travel in and out of the United States
* Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
* Must pass a ten (10) year background check and pre-employment drug test
* Must be legally eligible to work in the country in which the position is located
* Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
* Bachelor's degree
* Project Management Certification (PMP)
* Lean/Six Sigma Certification
* Knowledge of Information Systems and Technical Operations
* Ability to manage multiple projects simultaneously
* Experience in change management and process improvement
Crewmember Expectations:
* Regular attendance and punctuality
* Potential need to work flexible hours and be available to respond on short-notice
* Able to maintain a professional appearance
* When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
* Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
* Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standard
* Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
* The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment:
* Computer and other office equipment
Work Environment:
* Traditional office environment
Physical Effort:
* Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.