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Jewelry associate skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Joseph Hancock

Below we've compiled a list of the most critical jewelry associate skills. We ranked the top skills for jewelry associates based on the percentage of resumes they appeared on. For example, 41.3% of jewelry associate resumes contained customer service as a skill. Continue reading to find out what skills a jewelry associate needs to be successful in the workplace.

15 jewelry associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how jewelry associates use customer service:

Managed appearance of department Counted drawers and managed cash Remained flexible and helped in other departments Delivered friendly customer service
Delivered exceptional customer service, assisted customers with jewelry selections, handled cash/credit card transactions.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how jewelry associates use sales floor:

Sell jewelry items to customers, keep the sales floor clean and appealing to shoppers.
Maintain the sales floor and assist any customers with anything they might need help with.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how jewelry associates use pos:

Provided excellent retail customer service; managed stock and inventory; operated POS cash register
Maintain POS software and assist with computer related problems as they occur on the network.

4. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how jewelry associates use loss prevention:

Handled inventory and assisted in jewelry counts, received and tagged incoming merchandise, loss prevention.
Handled multiple priorities and adhered to Loss Prevention control and compliance procedures.

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how jewelry associates use product knowledge:

Developed excellent relationships with customers by sharing product knowledge and making personal recommendations.
Obtained product knowledge to ensure the best service was given to customers.

6. Sales Transactions

Sales transaction is defined as the completed agreement between two or more parties involved in selling and payment of goods or services in exchange for money. The steps or procedure done is called sales transaction, which may include negotiation or bargaining, settlement of agreement including the agreement on the price, discount, and payment method whether this will be on cash basis or installment. The buyer may inquire about the product or services during the sales transaction and making the necessary adjustment with the seller until they come up with a specific agreement.

Here's how jewelry associates use sales transactions:

Organize and setup jewelry displays, manage cash register responsibilities, track sales transactions, and performs jewelry care services.
Assisted customers with selections and completed sales transactions to customers.

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7. Gem

Here's how jewelry associates use gem:

Advised customers on quality, cuts, and value of jewelry and gems and in selecting mountings and setting for gems.
Tracked special orders and managed inventory and displays Educated customers and new staff on products and gem quality designations

8. Inventory Control

Here's how jewelry associates use inventory control:

Maintained proper inventory control of each jewelry item or material located on-site to ensure prompt just-in-time delivery to local customers.
Trained new hires in Inventory Control procedures and other general responsibilities.

9. Front End

Here's how jewelry associates use front end:

Work jewelry register and also help front end with cashiering when needed.
Run register in department as well as front end checkout.

10. Customer Complaints

Here's how jewelry associates use customer complaints:

Responded to inquiries, questions and requests and effectively resolved complex customer complaints.
Handled customer complaints and obtained feedback on the available goods.

11. Credit Card Transactions

Here's how jewelry associates use credit card transactions:

Handled cash and credit card transactions, as well as assisting with making schedules and inventory.
Processed all cash and credit card transactions with a 100% accuracy rate.

12. Inventory Management

Here's how jewelry associates use inventory management:

Inventory Management - Responsible for maintenance, shrinkage, and stocking of beauty- and jewelry-related inventory.
Inventory management of precious metals Assisted in weekly, quarterly and year-end inventory processes

13. Computer System

Here's how jewelry associates use computer system:

Memorized stock, learned computer system and assisted customer with ordering items that were difficult to find.
Logged incoming jewelry repairs into the computer system.

14. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how jewelry associates use stock shelves:

Assisted customers with purchases, cashier, stock shelves, clean jewelry cases.
Change watch batteries Adjust watch bands Stock Shelves Cashier Zone areas

15. Cash Drawers

Here's how jewelry associates use cash drawers:

Open and close cash registers, balancing cash drawers, and securing high-priced jewelry at closing.
Performed store opening and closing duties including cash drawers and checking.

5 Jewelry Associate resume examples

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What skills help Jewelry Associates find jobs?

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What technical skills for a jewelry associate stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

Do you want to know more?

List of jewelry associate skills to add to your resume

The most important skills for a jewelry associate resume and required skills for a jewelry associate to have include:

Customer Service
Sales Floor
POS
Loss Prevention
Product Knowledge
Sales Transactions
Gem
Inventory Control
Front End
Customer Complaints
Credit Card Transactions

Inventory Management
Computer System
Stock Shelves
Cash Drawers
Quality Customer Service
Display Cases
Customer Inquiries
Customer Calls
Customer Orders
Layaway
Customer Assistance

Charge Slips
Stock Merchandise
Security Practices
Store Policies
Cash Registers
Security Risks
Sales Events
Credit Payment
Store Merchandise
Sales Prices
Jewelry Items

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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