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Jewelry consultant skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Sonya DiPalma Ph.D.

Below we've compiled a list of the most critical jewelry consultant skills. We ranked the top skills for jewelry consultants based on the percentage of resumes they appeared on. For example, 48.1% of jewelry consultant resumes contained customer service as a skill. Continue reading to find out what skills a jewelry consultant needs to be successful in the workplace.

15 jewelry consultant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how jewelry consultants use customer service:

Provided outstanding customer service by answering questions and advising guests accurately of products and warranties.
Recognized by management for excellent customer service including outstanding review scores from secret shoppers.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how jewelry consultants use sales floor:

Worked sales floor, processing daily reports, merchandised departments, trained new associates, planned schedules and worked Plan-O-Grams.
Maintain a clean and attractive store environment including the sales floor, back room, and office area.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how jewelry consultants use product knowledge:

Used product knowledge to properly present and sell the best jewelry piece for guests' needs and within their budgets.
Assist customers in making purchases, provide product knowledge, work with financing and credit, settle tills, etc.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how jewelry consultants use pos:

Maintain POS software and assist with computer related problems as they occur on the network.
Assist register when needed to help out customers and relieved POS on their breaks.

5. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how jewelry consultants use bank deposits:

Create and deposit daily bank deposits after closing.
Tilled cash drawers and made bank deposits.

6. Inventory Control

Here's how jewelry consultants use inventory control:

Inventory control and reconciliation while adhering to security protocol.
Developed and managed my own businesses, inventory control, networking, conducted/ hosted events, product ordering & promotion

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7. Store Performance

Here's how jewelry consultants use store performance:

Identified and exceeded all customer requirements and expectations, as well as maximized personal and store performance.
Identify and fulfill guests' jewelry needs, as well as maximizing store performance.

8. Cash Drawers

Here's how jewelry consultants use cash drawers:

Balance cash drawers for nightly deposits, and Processing credit card payments.
Maintained sales records and cash drawers.

9. Customer Issues

Here's how jewelry consultants use customer issues:

Assist in handling and resolving customer issues.
support by understanding their needs, recommending the right products, services and resolved customer issues as they arose.

10. Customer Relations

Here's how jewelry consultants use customer relations:

Created Consultant/ Customer relationships Greeted and accompanied customers through purchase process Answered incoming phone calls Processed over the phone orders
Developed operations management, customer relations, sales and management skills.

11. Sales Quota

Here's how jewelry consultants use sales quota:

Recognized for ability to consistently achieve and exceed monthly sales quotas and objectives Skills Used
Exceeded monthly sales quotas and opened up various credit accounts to help customers with additional financing options.

12. Computer System

Here's how jewelry consultants use computer system:

Maneuver effectively and efficiently through all computer system
Used a computer system to complete transactions such as sales, repairs, returns, and payments.

13. Customer Complaints

Here's how jewelry consultants use customer complaints:

Resolve customer complaints, using discretion to balance customer satisfaction and within the guidelines established.
Resolved customer complaints accurately and promptly.

14. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how jewelry consultants use loss prevention:

Handle responsibilities of purchasing inventory, diamond weighing and cataloging, loss prevention, and opening/closing store
Communicated all audit discrepancies with loss prevention personnel.

15. Repeat Business

Repeat business refers to customers who repeatedly keep coming back to do business with one specific company. Some ways to receive repeat business involve offering personalised customer service, starting a loyalty program, giving out coupons, and offering freebies. These customers are considered loyal brand ambassadors who are responsible for creating good word of mouth for the business.

Here's how jewelry consultants use repeat business:

Develop repeat business my establishing close and lasting relationships with customers.
Developed relationships with customers in order to build loyalty and repeat business.

5 Jewelry Consultant resume examples

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What skills help Jewelry Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all jewelry consultants possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of jewelry consultant skills to add to your resume

The most important skills for a jewelry consultant resume and required skills for a jewelry consultant to have include:

Customer Service
Sales Floor
Product Knowledge
POS
Bank Deposits
Inventory Control
Store Performance
Cash Drawers
Customer Issues
Customer Relations
Sales Quota
Computer System

Customer Complaints
Loss Prevention
Repeat Business
Offering Suggestions
Store Policies
Store Operations
Gem
Inventory Counts
Display Cases
Security Practices
Visual Standards
Charge Slips

Customer Inquiries
Credit Payment
Security Risks
Store Appearance
Credit Card Applications
Store Merchandise
Cash Registers
Sales Prices
Credit Card Transactions
Store Inventory
Jewelry Items
Merchandise Transfers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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