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Jewelry sales associate skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Joseph Hancock,

Sonya DiPalma Ph.D.

Below we've compiled a list of the most critical jewelry sales associate skills. We ranked the top skills for jewelry sales associates based on the percentage of resumes they appeared on. For example, 32.3% of jewelry sales associate resumes contained strong customer service as a skill. Continue reading to find out what skills a jewelry sales associate needs to be successful in the workplace.

15 jewelry sales associate skills for your resume and career

1. Strong Customer Service

Here's how jewelry sales associates use strong customer service:

Position requires strong customer service skills, cash handling ability, and strong knowledge of product.
Display high energy level and strong customer service skills.

2. Sales Associates

Here's how jewelry sales associates use sales associates:

Trained new sales associates in the fields of customer service, proper closing procedures, and register configuration.
Trained sales associates on selling processes, product knowledge, and our technology used for our programs.

3. Customer Satisfaction

Here's how jewelry sales associates use customer satisfaction:

Addressed customer issues including returns or any other customer service related matters ensuring the highest level of customer satisfaction.
Dedicated to customer satisfaction; quickly resolved customer complaints, fulfilled special orders and lauded by repeat customers.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how jewelry sales associates use product knowledge:

Demonstrated exceptional customer service and continually developed product knowledge to educate customers.
Utilize product knowledge to promote sales and enter register transactions accurately.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how jewelry sales associates use customer service:

Provide superior customer service to ensure satisfaction and maintain excellent reputation of products and service Consistently meet and exceed goals.
Focus on the utmost customer service and practice diligence and respect particularly in one-on-one interactions within the case-line.

6. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how jewelry sales associates use retail sales:

Handle all aspects of retail sales of company products by answering questions on product applications or use.
Worked in a retail sales environment assisting customers in picking out the perfect piece of jewelry.

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7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how jewelry sales associates use pos:

Operated the cash register, printed out end of day sales reports, and also operated the company's POS system.
Operated a POS system to itemize and complete an average of number c Customer Service Representative

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how jewelry sales associates use sales floor:

Cash Count/sales floor/ cashier/ customer service/data entry
Maintained sales floor inventory and cleanliness

9. Sales Transactions

Sales transaction is defined as the completed agreement between two or more parties involved in selling and payment of goods or services in exchange for money. The steps or procedure done is called sales transaction, which may include negotiation or bargaining, settlement of agreement including the agreement on the price, discount, and payment method whether this will be on cash basis or installment. The buyer may inquire about the product or services during the sales transaction and making the necessary adjustment with the seller until they come up with a specific agreement.

Here's how jewelry sales associates use sales transactions:

Performed jewelry and other sales transactions within the jewelry/beauty department.
Performed register sales transactions quickly and accurately.

10. Inventory Control

Here's how jewelry sales associates use inventory control:

Managed inventory control and performed weekly inventory checks to maintain accurate data.
Performed duties pertaining to inventory control and, general departmental operations.

11. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how jewelry sales associates use loss prevention:

Maintained product inventory, monitored loss prevention and greeting customers.
Followed loss prevention procedures and maintained pricing and inventory integrity.

12. Display Cases

Display cases are an essential feature of product-centric businesses and organizations. They are usually made of plastic, glass, or other acrylic materials and put specific items on display. Display cases are typical in stores, museums, exhibitions, surfaces, homes, and inventories.

Here's how jewelry sales associates use display cases:

Managed jewelry display cases and assisted in jewelry purchasing and inventorying.
Handle responsibilities of cleaning, maintaining and organizing the display cases to make it appear in appealing way to customers.

13. Customer Complaints

Here's how jewelry sales associates use customer complaints:

Resolved customer complaints regarding sales/service and up channel to senior management when issues were beyond scope and span of control.
Handled daily customers care services such as: jewelry repair, refunds and exchanges, customer complaints.

14. Cash Drawers

Here's how jewelry sales associates use cash drawers:

Performed tasks such as counting money, separating charge slips, coupons and vouchers, balanced cash drawers, made deposits.
Closed and balanced cash drawers at end of night.

15. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how jewelry sales associates use stock shelves:

Stock shelves, price products, and update shelves for new products.
Assist customers with their jewelry or apparel purchaes, stock shelves, answer questions in person or on the phone.

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What skills help Jewelry Sales Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a jewelry sales associate stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all jewelry sales associates possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of jewelry sales associate skills to add to your resume

The most important skills for a jewelry sales associate resume and required skills for a jewelry sales associate to have include:

Strong Customer Service
Sales Associates
Customer Satisfaction
Product Knowledge
Customer Service
Retail Sales
POS
Sales Floor
Sales Transactions
Inventory Control
Loss Prevention
Display Cases
Customer Complaints

Cash Drawers
Stock Shelves
Store Appearance
Quality Customer Service
Customer Assistance
Customer Issues
Customer Inquiries
Security Practices
Layaway
Repeat Business
Store Policies
Charge Slips
Offering Suggestions

Security Risks
Sales Contracts
Cash Registers
Stock Merchandise
Credit Payment
Credit Card Transactions
Merchandise Displays
Jewelry Sales
Jewelry Items
Sales Prices
Merchandise Transfers
Credit Card Applications

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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