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Jewelry sales representative skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Frederik Beuk,

Joseph Hancock

Below we've compiled a list of the most critical jewelry sales representative skills. We ranked the top skills for jewelry sales representatives based on the percentage of resumes they appeared on. For example, 37.2% of jewelry sales representative resumes contained trade shows as a skill. Continue reading to find out what skills a jewelry sales representative needs to be successful in the workplace.

15 jewelry sales representative skills for your resume and career

1. Trade Shows

Here's how jewelry sales representatives use trade shows:

Serve as jewelry model for company at private showings, trade shows and print media campaigns.
Attended annual New York Trade Shows as exhibitor and attendee.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how jewelry sales representatives use customer service:

Provided customer service in the jewelry department and assisted customers in other departments.
Provide excellent customer service through client development and personal shopping services.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how jewelry sales representatives use product knowledge:

Provided prompt and courteous service to all customers - Utilized product knowledge to promote sales.
Shared product knowledge with customers while making personal recommendations, and forming professional relationships with customers.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how jewelry sales representatives use sales floor:

Mastered technique on the sales floor, selling diamonds, pearls, and other fine jewelry.
Talked with customers on sales floor, and by phone for merchandise.

5. Sales Transactions

Sales transaction is defined as the completed agreement between two or more parties involved in selling and payment of goods or services in exchange for money. The steps or procedure done is called sales transaction, which may include negotiation or bargaining, settlement of agreement including the agreement on the price, discount, and payment method whether this will be on cash basis or installment. The buyer may inquire about the product or services during the sales transaction and making the necessary adjustment with the seller until they come up with a specific agreement.

Here's how jewelry sales representatives use sales transactions:

Completed sales transactions utilizing cash register to receive payments.
Managed and secured inventory, conducted and recorded cash/credit sales transactions.

6. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how jewelry sales representatives use pos:

Implemented a company specified selling practices, completed custom engraving orders and accurately operated POS system.
Analyzed Store POS data in order to validate merchandising strategy effectiveness.

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7. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how jewelry sales representatives use customer relationships:

Manage customer relationships and keep customers satisfied by providing exceptional customer service while looking for additional sales opportunities and referrals.
Negotiated with retail managers by presenting fact-based store presentations to achieve win-win results and forge strong long-term customer relationships.

8. Inventory Control

Here's how jewelry sales representatives use inventory control:

Conducted inventory control demonstrating attention to detail.
Maintained constant computerized inventory control.

9. Custom Orders

Here's how jewelry sales representatives use custom orders:

Provided quotes for repair items and custom orders to customers.

10. Store Policies

Here's how jewelry sales representatives use store policies:

Managed cashiering activities in the areas of purchasing, returns, and exchanges, and enforced store policies.
Worked closely with the management team to maintain store policies and marketing operations.

11. Repeat Business

Repeat business refers to customers who repeatedly keep coming back to do business with one specific company. Some ways to receive repeat business involve offering personalised customer service, starting a loyalty program, giving out coupons, and offering freebies. These customers are considered loyal brand ambassadors who are responsible for creating good word of mouth for the business.

Here's how jewelry sales representatives use repeat business:

Engage clients in professional yet personable manner which resulted in lasting and repeat business Professional Experience Continued
Prioritized helping customers and built relationships with customers to increase likelihood of repeat business.

12. Customer Complaints

Here's how jewelry sales representatives use customer complaints:

Provided excellent customer service by handling service related issues and handling customer complaints with the utmost professionalism.
Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

13. Cash Drawers

Here's how jewelry sales representatives use cash drawers:

Maintain and calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets.
Watch repair, balanced cash drawers, and inventory.

14. Customer Inquiries

Here's how jewelry sales representatives use customer inquiries:

Handled customer inquiries, complaints and resolving problems.
Detail-oriented positions required the preparation of informational packets and responses to customer inquiries as well as administrative support for Sales Counselors.

15. Gem

Here's how jewelry sales representatives use gem:

Handled all sales inquiries regarding all fine jewelry items including gold, diamonds, pearls and other precious and semi-precious gems.
Advised customers on quality, cuts, and value of jewelry and gems and in selecting mountings and settings for gems.

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What skills help Jewelry Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What jewelry sales representative skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for a jewelry sales representative stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all jewelry sales representatives possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of jewelry sales representative skills to add to your resume

The most important skills for a jewelry sales representative resume and required skills for a jewelry sales representative to have include:

Trade Shows
Customer Service
Product Knowledge
Sales Floor
Sales Transactions

POS
Customer Relationships
Inventory Control
Custom Orders
Store Policies

Repeat Business
Customer Complaints
Cash Drawers
Customer Inquiries
Gem

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Jewelry Sales Representative Skills

Updated January 8, 2025

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