Director jobs at JLL - 13150 jobs

A leading media and technology firm in Santa Monica seeks a strategic leader to drive DTC content strategy. Responsibilities include developing operational processes, leading data-driven analyses, and collaborating with various stakeholders. Candidates should have 12+ years of experience in analytics/business operations, strong leadership skills, and a passion for entertainment and technology. The salary range is $188,400 to $252,600 annually, along with potential bonuses and benefits. #J-18808-Ljbffr

A leading entertainment company seeks a Director of Content Strategy in Santa Monica, California. This role involves providing a strategic, data-driven perspective on content decisions, leading complex analyses, and collaborating across departments to enhance performance. Candidates should have over 12 years of experience in analytics and business strategy, with a strong emphasis on leadership skills. The position offers a competitive salary ranging from $188,400 to $252,600 annually, alongside a comprehensive benefits package. #J-18808-Ljbffr

Disney's DTC Content Partnerships team is seeking a strategic and analytical leader who will be an exceptional addition to our team. In this role, you will report directly to the VP of Content Partnerships Strategy & Analysis and be an integral part of the group responsible for leading strategic, operational, and analytical projects across the DTC Content organization. You will be responsible for providing a data‑driven perspective on DTC's content portfolio to inform key business decisions, surface opportunities, and develop recommendations to drive content strategy and decision making. You will be blending quantitative output with a strong subjective filter to create meaningful insights, all at a breakneck pace. The right person for this role is a self‑starter with exceptional analytical abilities, a passion for operational rigor, and a demonstrated ability to drive business value through analytics. If you're eager to shape DTC's content strategy in an ever‑evolving streaming space, then this is the job for you! What You'll Do Develop and lead the vision behind operational processes and best practices, leveraging AI and other tooling to drive measured improvements in operational efficiency Partner with Content Leadership and DTC cross‑functional stakeholders (e.g., CP&A, Disney+ Programming, Data) to synthesize and package audience and viewership insights for DTC leadership, guiding the overall development and execution of DTC's content strategy Lead complex analyses across key content metrics and behavioral insights, synthesizing data and insights into materials with actionable recommendations that are suitable for business leads to make informed decisions Drive communications, collaboration, and partnership between DTC and internal content studios, with a focus on translating data into actionable insights for creatives Collaborate with leaders across TWDC (e.g., Marketing, Product, PR, Distribution, Finance, Legal, Operations) to represent the Content perspective and drive cross‑functional initiatives What To Bring Bachelor's Degree in a quantitative or business‑focused field, or equivalent work experience 12+ years of experience in analytics, strategy, and/or business operations, preferably within the media or technology sectors Proven leadership skills across junior and mid‑level teams, with a successful track record of team building and developing talent Operational rigor, with specific focus on prioritization, project management and driving progress forward under pressured timelines; experience with AI tools to drive operational efficiency a plus Exceptional spreadsheet and presentation building skills (Google Slides/Spreadsheets, Excel) Highly proficient in data visualization and utilizing data to drive decision‑making, with ability to connect business requirements to analytics techniques; familiarity with statistical modelling and querying a plus Refined communication skills with an effortless ability to tailor messages for both business and technical audiences; experienced in delivering presentations to executives/external audiences Acute ability to maintain both a meticulous attention to detail as well as a big‑picture strategic mentality Passion for entertainment, TV and technology with a deep knowledge of the evolution of the digital/media industries The hiring range for this position in Santa Monica, CA is $188,400 to $252,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. #J-18808-Ljbffr

A leading hotel chain in Hawaii is seeking a Director of Property Operations to lead and oversee the safety and functionality of the facility. The role demands a strategic leader with substantial experience in managing operations within a large-scale resort environment. Candidates should possess a strong background in safety compliance, budgeting, and team management. The position offers competitive compensation, including a salary range of $175,000 to $190,000, depending on experience, along with comprehensive benefits. #J-18808-Ljbffr

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to Strategy, Operations, Commerce, AI, Product, Business Operations, Technology, Transportation

(Developer Adoption of AI Coding Tools) About the Role We are seeking a visionary Vice President of Agentic Development to lead the integration of next-generation AI methodologies across our engineering organization. This role will drive innovation by implementing AI-assisted coding practices, deploying agentic development tools, and transforming software development processes to achieve greater efficiency, quality, and velocity. Key Responsibilities Champion adoption of agentic development tools and practices across engineering teams. Establish environments and frameworks to leverage AI-driven coding assistance. Collaborate with development leaders to transform processes for AI methodologies. Define and monitor KPIs for efficiency, quality, and velocity improvements. Oversee vendor selection and integration of agentic development tools. Drive organizational change management for AI-enabled workflows. Ensure compliance with U.S. regulations and internal security standards. Qualifications Bachelor's or Master's degree in Computer Science or related field. 15+ years of software engineering leadership experience. 5+ years in AI/ML or agentic development. Skills & Competencies Strategic leadership and change management expertise. Deep understanding of AI-assisted coding tools and agentic frameworks. Strong communication and influence skills across executive and technical teams. Ability to manage complex transformation initiatives. Knowledge of AI practices in SaaS businesses and effective adoption strategies

United States - California - Foster City, CA - Regular‑time At Gilead, we've tackled diseases such as HIV, viral hepatitis, COVID‑19 and cancer for over 35 years by developing life‑changing therapies and ensuring global access. Our mission requires collaboration, determination, and relentless drive. We are looking for a passionate leader ready to make a direct impact within the U.S. Market Access organization. We believe every employee deserves a great leader. People leaders are the cornerstone of our culture and are responsible for creating an environment where each team feels included, empowered, and empowered to pursue their aspirations. Key Responsibilities Strategic Leadership & Execution Lead short‑term, high‑impact initiatives with urgency and precision, catalyzing strategic transformation within Market Access. Develop and execute cross‑functional strategies in response to evolving healthcare policies, payer dynamics, and corporate priorities. Drive scenario planning and risk mitigation strategies related to pricing, reimbursement, and access. Serve as a central coordination point across Market Access teams and broader corporate functions to ensure strategic alignment and timely execution. Support preparation for earnings calls and Quarterly Business Reviews, developing key U.S. Market Access messages, data synthesis, and response coordination. Cross‑Functional Liaison & Coordination Facilitate communication and alignment across Market Access teams on urgent initiatives, ensuring consistent implementation and awareness. Provide strategic guidance to cross‑functional partners to advance corporate-level strategies and achieve organizational goals. Executive Communication & Influence Represent the Vice President of Market Access in C‑level meetings and strategic planning sessions. Translate complex strategies into clear, actionable insights and executive‑level presentations. Build strong relationships with Market Access leadership and cross‑functional stakeholders, ensuring effective communication and responsiveness to urgent matters. Develop strategic recommendations and responses leveraging deep expertise in Market Access and policy landscapes. Basic Qualifications 14+ years of experience with a BS/BA (or equivalent) OR 12+ years with an MS/MA or MBA. Preferred Qualifications Bachelor's degree required; advanced degree (MBA, MPH, PharmD, or related) preferred. Minimum of 10 years of experience in pharmaceutical market access, pricing, reimbursement, or healthcare policy. Proven track record of leading complex, cross‑functional initiatives and influencing senior stakeholders. Deep understanding of U.S. healthcare policy, payer landscape, and pharmaceutical pricing mechanisms. Exceptional strategic thinking, analytical, and communication skills. Ability to thrive in a fast‑paced, dynamic environment with a high degree of autonomy. People Leader Accountabilities Create inclusion: model inclusive behavior and embed diversity value within team management. Develop talent: understand skills, aspirations, and potential of employees, providing coaching and growth opportunities. Empower teams: align team goals with organizational objectives and hold them to account while removing barriers. Salary range: $243,100.00 - $314,600.00. The position may also be eligible for discretionary annual bonus, stock‑based incentives, paid time off, and a benefits package that includes medical, dental, vision, and life insurance. Gilead Sciences Inc. is an equal employment opportunity employer. We celebrate diversity and are committed to an inclusive workplace. All employment decisions are made without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. #J-18808-Ljbffr

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** **Position Overview:** The Director of Detection Operations is responsible for overseeing the daily operations of internal fraud detections systems, ensuring the effective monitoring of insider threats and internal fraud risks across the enterprise. This role manages the detection infrastructure, alert triage and case referrals. Working closely with the VP of Detection, Reporting, and QA, Investigations and Technology teams, the Director ensures that internal fraud alerts are timely, accurate, and actionable, while minimizing false positives and operational noise. **Key** **Responsibilities:** + Lead the fraud detection operations team, responsible for monitoring and triage of internal fraud alerts + Oversee daily workflows including alert intake, triage, escalation and case referral to investigation teams + Ensure operational coverage, service level adherence and timely escalation of high-risk incidents + Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems + Track and improve detection efficiency (hit rates, false positives, alert to case conversion) + Define and report on detection operations Key Performance Indicators (KPI) + Contribute to reporting on detection effectiveness and operational performance + Partner with investigations on case referrals and feedback loops to refine detection quality + Support audit and regulatory review of detection operations + Build and manage a team of fraud detection analysts and operations specialists + Drive a culture of operational discipline, continuous improvement and risk ownership **Desired Leadership Characteristics:** + Calm and decisive under pressure. + Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues + Initiative and bias for action and for getting things done + Proven ability in extending and maintaining strong relationships in a complex multi-national corporation + Strong problem solver with the ability to use analytical methods to affect change + Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment **Minimum** **Qualifications:** + 10 years of experience in fraud operations, monitoring, or security operations, with at least 3 years in a leadership role + Deep understanding of fraud monitoring tools, insider threat detection and case management systems + Strong knowledge of internal fraud typologies and insider risk behaviors + Proven track record of managing global operations teams + Strong collaborations skills with Technology, CEG, Legal and risk oversight functions + Experience with operational KPIs, back-office case and SLA management, and executive reporting **Qualifications** Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. **Job:** Operations **Primary Location:** US-New York-New York **Other Locations:** US-North Carolina-Charlotte **Schedule** Full-time **Req ID:** 26000431

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Position Overview: The Director of Detection Operations is responsible for overseeing the daily operations of internal fraud detections systems, ensuring the effective monitoring of insider threats and internal fraud risks across the enterprise. This role manages the detection infrastructure, alert triage and case referrals. Working closely with the VP of Detection, Reporting, and QA, Investigations and Technology teams, the Director ensures that internal fraud alerts are timely, accurate, and actionable, while minimizing false positives and operational noise. Key Responsibilities: Lead the fraud detection operations team, responsible for monitoring and triage of internal fraud alerts Oversee daily workflows including alert intake, triage, escalation and case referral to investigation teams Ensure operational coverage, service level adherence and timely escalation of high-risk incidents Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems Track and improve detection efficiency (hit rates, false positives, alert to case conversion) Define and report on detection operations Key Performance Indicators (KPI) Contribute to reporting on detection effectiveness and operational performance Partner with investigations on case referrals and feedback loops to refine detection quality Support audit and regulatory review of detection operations Build and manage a team of fraud detection analysts and operations specialists Drive a culture of operational discipline, continuous improvement and risk ownership Desired Leadership Characteristics: Calm and decisive under pressure. Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues Initiative and bias for action and for getting things done Proven ability in extending and maintaining strong relationships in a complex multi-national corporation Strong problem solver with the ability to use analytical methods to affect change Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment Minimum Qualifications: 10+ years of experience in fraud operations, monitoring, or security operations, with at least 3 years in a leadership role Deep understanding of fraud monitoring tools, insider threat detection and case management systems Strong knowledge of internal fraud typologies and insider risk behaviors Proven track record of managing global operations teams Strong collaborations skills with Technology, CEG, Legal and risk oversight functions Experience with operational KPIs, back-office case and SLA management, and executive reporting Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

**Role Number:** 200*********** Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Apple Store Online (ASO) Support Operations is an internally focused organization centered around providing support for Apple Store Online and our Customer Care Centers around the world. This team is responsible broadly for providing production support for internal systems and business processes supporting ASO, providing Apple hardware and services to our teams, and the infrastructure and operations that keeps contacts routing to the right places when customers are reaching out for assistance. This is a deeply technical team, and one that is often working to tackle complex and time critical issues when something unexpected has occurred. **Description** In this role, you will lead multiple global functions that operate in a follow the sun type model to ensure that we always have coverage in place. In addition to maintaining the responsive nature of the role where the team springs into action when things go wrong, you will also be responsible for defining a vision and strategy around how to get ahead of problems before they even occur. You will use your operational prowess to ensure processes and operational metrics are in place to meet business needs across your domain. Key focus areas within this role will involve: Using systems performance and failure data to highlight takeaways and trends to drive activities with upstream product/technical teams that hold the keys to long term solutions that will unlock improved uptime and system adaptability. Implementing data monitoring/anomaly monitoring/alerting solution to identify signatures of trouble events and provide early detection capability. Revisiting operational metrics, and ensuring we have appropriate measuring of factors relevant to the purview of this function. Leading team through transformation where automation should be a focus, to allow our team members the capability to focus on the complex items requiring deep analysis and judgement. **Minimum Qualifications** + 15+ years experience in an e-commerce systems, contact center operations, production support, or major incident management role, with 7+years being in a senior leadership role. + 5+ yrs experience building and leading high performing technical teams with significant experience leading teams through transformation. + Experience leading globally dispersed teams, and willingness to engage off-hours as required. + Bachelor's degree in a related field or equivalent practical experience. **Preferred Qualifications** + People centric leader, intentional about building a diverse and inclusive culture within their organization with a demonstrated ability to lead strategy and vision development across a portfolio of work to achieve desired business objectives. + Builds capacity and capability within their teams through effective employee development, goal-setting, coaching, and communication. + An excellent story-teller who has the ability to convey complex information to both technical and non-technical team members and understands the concept of saying more with less. + Cross-functional leader, that builds trust, credibility, and lasting partnerships across organizations. Is consistently sought out as a trusted business partner and leader with a point of view by team members. + Strong analytical problem-solver who is highly analytical and makes data driven decisions to drive business strategy and informed decision making. + Excellent attention to detail, someone who thrives in an ambiguous, fast-paced environment where time is of the essence. + Builds sound business strategies, and converts strategy to action by setting clear goals, articulating problem and opportunity statements clearly, and using available resources and timelines to deliver quality software and process based solutions. + Has deep familiarity with contact center operations, contact routing infrastructure (Genesys Engage/CloudCX), production support, incident management, etc. + Familiar with COPC/ITIL standard processes, ticketing management solutions, help desk support practices, etc. + Experience implementing AI/GenAI technologies in solutions supporting business operations or customer engagement applications. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (*********************************************************************************************** .

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Apple Store Online (ASO) Support Operations is an internally focused organization centered around providing support for Apple Store Online and our Customer Care Centers around the world. This team is responsible broadly for providing production support for internal systems and business processes supporting ASO, providing Apple hardware and services to our teams, and the infrastructure and operations that keeps contacts routing to the right places when customers are reaching out for assistance. This is a deeply technical team, and one that is often working to tackle complex and time critical issues when something unexpected has occurred. In this role, you will lead multiple global functions that operate in a follow the sun type model to ensure that we always have coverage in place. In addition to maintaining the responsive nature of the role where the team springs into action when things go wrong, you will also be responsible for defining a vision and strategy around how to get ahead of problems before they even occur. You will use your operational prowess to ensure processes and operational metrics are in place to meet business needs across your domain. Key focus areas within this role will involve: Using systems performance and failure data to highlight takeaways and trends to drive activities with upstream product/technical teams that hold the keys to long term solutions that will unlock improved uptime and system adaptability. Implementing data monitoring/anomaly monitoring/alerting solution to identify signatures of trouble events and provide early detection capability. Revisiting operational metrics, and ensuring we have appropriate measuring of factors relevant to the purview of this function. Leading team through transformation where automation should be a focus, to allow our team members the capability to focus on the complex items requiring deep analysis and judgement. People centric leader, intentional about building a diverse and inclusive culture within their organization with a demonstrated ability to lead strategy and vision development across a portfolio of work to achieve desired business objectives. Builds capacity and capability within their teams through effective employee development, goal-setting, coaching, and communication. An excellent story-teller who has the ability to convey complex information to both technical and non-technical team members and understands the concept of saying more with less. Cross-functional leader, that builds trust, credibility, and lasting partnerships across organizations. Is consistently sought out as a trusted business partner and leader with a point of view by team members. Strong analytical problem-solver who is highly analytical and makes data driven decisions to drive business strategy and informed decision making. Excellent attention to detail, someone who thrives in an ambiguous, fast-paced environment where time is of the essence. Builds sound business strategies, and converts strategy to action by setting clear goals, articulating problem and opportunity statements clearly, and using available resources and timelines to deliver quality software and process based solutions. Has deep familiarity with contact center operations, contact routing infrastructure (Genesys Engage/CloudCX), production support, incident management, etc. Familiar with COPC/ITIL standard processes, ticketing management solutions, help desk support practices, etc. Experience implementing AI/GenAI technologies in solutions supporting business operations or customer engagement applications. 15+ years experience in an e-commerce systems, contact center operations, production support, or major incident management role, with 7+years being in a senior leadership role. 5+ yrs experience building and leading high performing technical teams with significant experience leading teams through transformation. Experience leading globally dispersed teams, and willingness to engage off-hours as required. Bachelor's degree in a related field or equivalent practical experience.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Director of Finance - Global Commercial Services partners with Lending Product Team to drive financial performance and the organization's growth agenda. This role blends strategic planning with hands-on analytics, spanning monthly forecasting, reporting, and ownership of analytical and technical workstreams that deliver clear, actionable insights. Success in this role requires strong technical skills, sound judgment, and the ability to communicate complex analyses to senior stakeholders. Key Responsibilities: Serve as the central finance partner for GCS Lending, providing proactive, consultative support to the organization. Own the month-end reporting process for card lending, including maintenance and ongoing enhancement of reporting dashboards. Partner with Product and Risk Management teams to quantify business transformation opportunities and ensure alignment with DS&A forecasting processes. Explore potential benefits of agentic AI to enhance processes and analytics Develop clear performance narratives and support preparation of senior management presentations. Drive lending analytics to identify underlying trends, risks, and growth opportunities. Deliver high-quality stakeholder support by responding to inquiries and resolving issues efficiently. Minimum Qualifications: 5+ years of experience Experience with end-to-end reporting and planning for the Business Line of Credit, including month-end close, outlooks, and Plan/LRP. Demonstrated ability to operate effectively in ambiguous environments and translate broad business questions into actionable analyses Strong capability to connect analytical insights to financial outcomes and influence business decisions Lead and develop a team of two managers and one analyst, fostering collaboration, accountability, and professional growth. Excellent communication skills, with experience engaging and presenting to senior leaders Learning agility, flexibility, and comfort adapting to changing priorities Proven ability to manage multiple priorities and meet deadlines Strong organizational and time-management skills Ability to work independently while collaborating effectively within a team Bachelor's degree in Finance, Economics, or a related field Preferred qualifications: * Strong understanding of lending economics * Familiarity with TM1, SQL, and other programming languages Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** The Director of Finance - Global Commercial Services partners with Lending Product Team to drive financial performance and the organization's growth agenda. This role blends strategic planning with hands-on analytics, spanning monthly forecasting, reporting, and ownership of analytical and technical workstreams that deliver clear, actionable insights. Success in this role requires strong technical skills, sound judgment, and the ability to communicate complex analyses to senior stakeholders. **Key Responsibilities:** + Serve as the central finance partner for GCS Lending, providing proactive, consultative support to the organization. + Own the month-end reporting process for card lending, including maintenance and ongoing enhancement of reporting dashboards. + Partner with Product and Risk Management teams to quantify business transformation opportunities and ensure alignment with DS&A forecasting processes. + Explore potential benefits of agentic AI to enhance processes and analytics + Develop clear performance narratives and support preparation of senior management presentations. + Drive lending analytics to identify underlying trends, risks, and growth opportunities. + Deliver high-quality stakeholder support by responding to inquiries and resolving issues efficiently. **Minimum Qualifications:** + 5 years of experience + Experience with end-to-end reporting and planning for the Business Line of Credit, including month-end close, outlooks, and Plan/LRP. + Demonstrated ability to operate effectively in ambiguous environments and translate broad business questions into actionable analyses + Strong capability to connect analytical insights to financial outcomes and influence business decisions + Lead and develop a team of two managers and one analyst, fostering collaboration, accountability, and professional growth. + Excellent communication skills, with experience engaging and presenting to senior leaders + Learning agility, flexibility, and comfort adapting to changing priorities + Proven ability to manage multiple priorities and meet deadlines + Strong organizational and time-management skills + Ability to work independently while collaborating effectively within a team + Bachelor's degree in Finance, Economics, or a related field **Preferred qualifications:** + Strong understanding of lending economics + Familiarity with TM1, SQL, and other programming languages **Qualifications** Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Finance **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 26000786

Director of Dedicated Planning & Investment Operations - Auburn, WA page is loaded## Director of Dedicated Planning & Investment Operations - Auburn, WAlocations: WA - Auburn: Remote-Washingtontime type: Full timeposted on: Posted Todayjob requisition id: REQ-44451Organization/Business Overview: Approach Path Financial Advisors is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Approach Path Financial Advisors helps our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy. Thrivent Financial is a faith-based, not-for-profit financial services organization with approximately 2.6 million clients. As the nation's largest fraternal benefit society, we're here solely to help others. We help every day through the financial solutions we offer, the client activities we support, and the resources we provide to the Christian community and nonprofit organizations. Thrivent Investment Management Inc. is a FINRA and SIPC member and a wholly owned subsidiary of Thrivent Financial. The Director of Dedicated Planning & Investment Operations position will oversee the planning department including all team members, procedures and processes for the practice. Key responsibilities include management of team members, oversight of processes, preparation of financial plans, investment research and analysis, and coordination of client service needs with team members. The Director of Dedicated Planning & Investment Operations reports to and is employed by Approach Path Financial Advisors.**Position Roles/Responsibilities/Accountabilities*** Oversee workflow and job responsibilities of planning department team members* Lead training and development for department, and work with leadership to build out infrastructure* Enter client information into various systems* Prepare and update financial plans and presentation material for client meetings* Enter information into financial planning software and prepare draft financial plans* Deepen existing client relationships through processing of client requests, resolving client questions, and making sure client information and documentation are up to date* Research and respond to client inquiries* Finalize, submit, and track all client account and application paperwork* Gather and maintain customer suitability information* Research and analyze investment and portfolio allocations* Assist in generating performance reports* Maintain information in CRM (Salesforce) system* Fill out necessary forms for opening and maintaining accounts* Handle request for transfers of funds in and out of accounts* Identify and offer recommendations on how to optimize workflows* Other duties as assigned**Position Qualifications*** Previous administrative/secretarial experience desired* 3+ years industry experience required* Certified Financial Planner or Chartered Financial Analyst designation required or Chartered Financial Consultant or Certified Public Accountant or equivalent.* Securities ( 7/66, or 7/63 & 65) and Life, Health, and Annuity registration required* Bachelor's degree in Financial Planning, Finance, Accounting or Economics preferred* Extremely strong organizational skills* Strong communication and interpersonal skills* Technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint, Salesforce) or ability to learn* Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions* Ability to maintain integrity of sensitive/confidential information**Competencies*** Planning/Organizing* Client Focus* Communication* Interpersonal Skills* Teamwork and Collaboration* Adaptability/Flexibility**External/Internal Dependencies*** Must be able to work with all roles of the Approach Path Financial Advisors* Must be able to represent the organization in work with external clients* Must be able to cultivate and maintain relationships with outside organizations**Compensation**Compensation varies based on the specific qualifications and experience of the individual with a target range of $85,000 to $ 130,000 - inclusive of bonus compensation. Those candidates at higher range of compensation should have passed CFP exam, have extensive experience, and have plan writing experience.This position is eligible for team and individual bonuses ranging from 0-10% of annual salary and a monthly stipend toward health and retirement benefits for full time candidates.**Compliance and Regulatory** As part of Approach Path Financial Advisors recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.*All persons with access to Wealthscape are deemed Access Persons and are subject to Compliance with the firm's Code of Ethics which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.*Pay Transparency*Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color,* *sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.**Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to **************************** or call ************ and request Human Resources.*At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they've been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today-and tomorrow.For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it's a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you're intrigued about our work and the possibility of becoming part of it, we invite you to visit to learn more. You won't just build a career; you'll be part of an organization focused on growing, innovating, and serving. #J-18808-Ljbffr

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Merchant & Network Services (GMNS) Business Unit acquires and maintains relationships with millions of merchants who welcome American Express-branded cards. The Global Client Group (GCG) in Global Merchant & Network Services serves American Express' largest and most complex global merchants across retail, online and travel-related industries representing over $300B of charge volume. Our vision is to be the partner of choice to drive global commerce. Our mission is to drive revenue growth through premium value, service excellence, and high-touch customer engagement. **How will you make an impact in this role?** This newly created Director of Business Operations role is responsible for strengthening how the Global Client Group (GCG) delivers for its customers by driving operational discipline, effective risk management, and strong control execution across our global organization. This leader will partner closely with Client Managers (CLMs), GCG leadership, and enterprise stakeholders to ensure processes and controls are well designed, clearly understood, and consistently executed - supporting reliable, high-quality outcomes for American Express and our merchant customers. This role is critical to improving our risk and control function and offers meaningful visibility, closer partnership with senior leadership, and the opportunity to materially improve how the business operates. The Director will be successful by leveraging a strong risk skillset, superior stakeholder engagement abilities, and a passion for supporting a global organization through critical changes. **Key Responsibilities Include:** + Manage day to day business operations and risk execution for GCG, serving as a central point of accountability for how operational risk, controls, and core processes are managed and delivered. + Embed operational and control rigor into how GCG serves its customers, ensuring risks are identified early, issues are addressed decisively, and customer experience is protected. + Partner closely with Client Managers to understand business and customer needs, translating those insights into practical process and control enhancements, and working with CLMs to implement changes. + Drive consistency and uplift across GCG processes and controls, leading the design, implementation, and adoption of improved standards, procedures, and operating practices. + Monitor, analyze, and drive resolution of Operational Risk Events (OREs), finding, and issues, identifying root causes, surfacing trends, removing roadblocks, and ensuring timely closure. + Represent GCG in Guardian and enterprise risk initiatives, orchestrating inputs, managing follow-ups, and ensuring outcomes are delivered. + Analyze risk performance and operational data to surface emerging risks, highlight areas of concern, and provide clear, actionable insights to senior leaders. + Support governance forums and risk committees by raising key issues, informing discussions, and tracking actions through to completion + Contribute to longer -term operational and automation solutions by defining business requirements for product roadmaps and ensuring new capabilities improve control effectiveness and execution quality. + Own and lead execution across multiple, cross-functional initiatives, holding team accountable for delivery and ensuring operational and control changes move from design through implementation across GCG. **Minimum Qualifications:** + 5-7 years of experience in business operations, operational risk, control management, audit, or related roles. + Strong understanding of the operational risk management lifecycle. + Experience in designing and implementing processes and controls in partnership with business teams. + Proven ability to influence stakeholders across business, technology, and risk functions. + Track record of driving delivery across multiple initiatives in complex environments. + Strong analytical and problem-solving skills, with sound judgement. + Clear, concise communicator - comfortable operating with senior stakeholders. + Hands-on leadership style with high accountability and follow through. + Bachelor's Degree required. **Qualifications** Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions **Job:** Risk **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 26000525

A leading biopharmaceutical company is seeking an Associate Director, Incentive Compensation who will oversee the complete incentive compensation process for sales teams. The role involves collaborating with cross-functional teams, designing compensation plans, and ensuring accurate payouts. Candidates should have over 10 years of experience in relevant fields and strong analytical, communication, and project management skills. Experience in virology and oncology is preferred, alongside a solid educational background in finance or business. #J-18808-Ljbffr

Job Title: Complex Director of Leisure Waldorf Astoria Riviera Maya, Carretera Federal Cancun - Tulum, Cancun 77569 A Complex Director of Leisure manages the hotel sales plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing? As Complex Director of Leisure, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Complex Director of Leisure will work to develop the sales group and groom a high‑performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage hotel sales plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support Prepare company contracts for the hotel in accordance with current business and pricing conditions Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports Actively participate and complete the preparation of the annual Sales Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests Produce accurate and timely reports that meet the needs of the hotel and the management company What are we looking for? A Complex Director of Leisure serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Strong leadership skills, wherein it is evident that you can effectively manage and motivate a team to perform beyond expectations Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organizational and planning skills Flexibility to respond to a range of different work situations Ability to work well under time pressure and/or demanding travel schedules Demonstrated previous experience in a Sales role with the proven ability to close a sale Additional capabilities and distinctions that would be advantageous: Knowledge of the local market Knowledge of hospitality industry A passion for sales and target-based performance Relevant degree, in sales, business development or other relevant business field, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! #J-18808-Ljbffr

Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Director Execution Excellence What you will do Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Director Business Performance Project Management What you will do Let's do this. Let's change the world. In this vital role you will join the Results Delivery Office (RDO) that drives transformation and builds critical capabilities that enable Amgen to respond to rapid advancements in science and technology within a rapidly changing business environment. We are looking for a Director Business Performance Project Management to join our team of leaders and liaisons, working on these high-priority initiatives that drive value through changes to our operating model and through simplification of Amgen's largest, cross-functional, end-to-end processes. The Director Business Performance Project Management will report into a member of the RDO leadership team and will be assigned to the development and execution of one or more transformation initiatives related to Amgen's core functions, e.g., Operations, R&D, Commercial, Medical Affairs, and/or Corporate Functions. This role requires a bold, dedicated leader with the ability to set enterprise priorities, apply advanced project management rigor, influence senior executives directly, and ensure speed to impact across Amgen's most critical initiatives Lead transformation programs or workstreams to deliver business solutions from problem-solving through implementation, incl: Conduct qualitative and quantitative analyses to elucidate opportunities. Define KPIs and outcome measures (e.g., cost, quality, NPS) to monitor process health and set continuous improvement targets. Facilitate alignment on case for change, vision, ambition targets and realization measures and boldly frame trade-offs with senior leaders to accelerate decisions. Problem solve, ideate solutions, build business cases; ensure operational plans are in place to realize value: governance, measurements, resources, continuous improvement. Embed closed feedback loops and outcome metrics in the plan to verify impact and inform iteration. Design and lead working sessions/workshops. Structure sessions to prioritize improvement opportunities and sequence implementation for maximum enterprise impact. Design, develop and deliver key deliverables and presentation materials that facilitate decision-making with senior leaders. Provide clear decision paths and project management transparency (risks, dependencies, timelines). Lead a team to support transformation programs and/or lead workstreams. Set direction, coach for modernized approaches, and hold teams accountable to outcome measures. Drive execution excellence on transformation programs by leading the development and management of the workstream roadmap, project schedule, and status reporting (either directly or by member of your team). Ensure consistent application of project management practices across workstreams and rapid issue resolution. Lead development and facilitation of phase-appropriate change management strategies, plans and execution activities. Link change activities to measurable adoption and business outcomes. Liaise and coordinate across transformation and business teams and manage escalation of issues as needed. Proactively surface risks and bold, insightful recommendations directly to senior executives when escalation is warranted. Partner with RDO capability leads to apply process mapping, realization metrics, workshop facilitation, and change management as relevant to workstream needs. Emphasize defining and tracking outcome measures and integrating data needs for technology builds (especially automation). Coach and provide experiences that enable career development for RDO talent supporting your program. Foster a culture of iteration, speed to decision, and modernized toolkits. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications. Basic Qualifications: Doctorate degree and 4 years of business performance experience Or Master's degree and 8 years of business performance experience Or Bachelor's degree and 10 years of business performance experience In addition to meeting at least one of the above requirements, you must have at least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources. Your managerial experience may run concurrently with the required technical experience referenced above. Preferred Qualifications: Proven track record leading enterprise-wide, tech-enabled transformation initiatives with measurable outcomes. Experience defining and managing outcome measures and KPIs for large-scale change programs. Demonstrated ability to influence senior executives with bold, insightful recommendations. Experience prioritizing and sequencing cross-functional improvements to maximize enterprise impact. Familiarity with automation, data integration, and advanced business performance tools. Strong leadership presence with the ability to set direction and inspire cross-functional alignment. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans Flexible work models, including remote and hybrid work arrangements, where possible Apply now and make a lasting impact with the Amgen team. careers.amgen.com In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Sponsorship Sponsorship for this role is not guaranteed. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. . Salary Range 197,814.00 USD - 232,452.00 USD

Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. **Associate Director, Congress Operations - US Remote** **What you will do** The Associate Director, Congress Operations is responsible for leading the operational center of excellence within the Amgen Congress Team (ACT). This role ensures the delivery of consistent, complaint, and cost-efficient execution of Tier 1 and Tier 2 congresses globally, overseeing vendor performance, budget governance, logistics, HCP engagement services, and operational standards. This leader partners closely with the Associate Director of Congress Planning & Execution to align operational support with TA needs and business priorities while delivering a One Amgen experience to internal and external stakeholders. **Operational Strategy & Oversight** + Define and oversee operational models for booth build and design, OL engagement, logistics management, and vendor partnership for all ACT-led congresses. + Develop and enhance standardized operating procedures, documentation, and reporting tools/dashboards across the ACT function (e.g., CCDs, CAF reporting, post-congress metrics, SLAs). + Ensure global consistency and regional adaptability in vendor engagement models, compliance workflows, and attendee services. **Vendor Management & Quality Assurance** + Lead the performance management of key vendor partners across booth builds (Access TCA, Ignition), OL engagement (Proske), and logistics (Maritz, BCD). + Govern all scopes of work (SOWs), budget forecasting, invoice, and service-level agreements (SLAs) related to congress operations. + Oversee executional quality across vendor deliverables, including booth design, setup, compliance submissions, and onsite support. **HCP Logistics & OL Engagement** + Direct the end-to-end logistics processes including housing, registration, badge coordination, ancillary meetings, and pre-congress attendee communications. + Manage the operational support of OL engagement scheduling, rooming, and metrics tracking for all ACT-supported congresses, partnering with the Engagement team leads. **Budget & Compliance Governance** + Serve as operational budget steward for all congress activities led by ACT, maintaining controls across all logistics, OL, and booth spend categories. + Ensure compliance with internal processes (CAF, C3, Veeva) and external regulations (PhRMA, EFPIA, local country requirements) across operational workflows. **Team Leadership & Development** + Lead a team of Senior Managers and Senior Associates supporting functional operations across US and OUS congress execution. + Foster a high-performance culture focused on operational excellence, team development, cross-functional collaboration, and innovation. + Partner with the ACT Leadership Team to build scalable systems, tools, and training that enhance team capability and future-readiness. **What we expect of you** We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications. **Basic Qualifications:** Doctorate degree and 3 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector. **Or** Master's degree and 5 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector. **Or** Bachelor's degree and 7 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector. **Or** Associate's degree and 12 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector. **Or** High school diploma / GED and 14 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector. experience **Preferred Qualifications:** + Advanced degree (MBA, CMP, PMP, or CEM). + Proven experience managing congress or event operations at a global scale. + Expertise in booth production, HCP engagement logistics, and pharmaceutical compliance requirements. + Familiarity with Amgen's therapeutic areas and internal systems (Smartsheet, SharePoint, SAP, Veeva). **What you can expect of us** As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: + A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts + A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan + Stock-based long-term incentives + Award-winning time-off plans + Flexible work models, including remote and hybrid work arrangements, where possible **Apply now and make a lasting impact with the Amgen team.** **careers.amgen.com** In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. **Application deadline** Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.