JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves - This role is responsible for best-in-class delivery of facilities/workplace services, maintenance, engineering at the client's global manufacturing and supply chain operations, including GMP (Good Manufacturing Practices). This leader must drive their team to meet or exceed all KPI (Key Performance Indicators) and business metrics across all sites within their portfolio. Candidate must work closely with client stakeholders to ensure that the value delivered in the provision of such services exceeds their expectations. This key role will lead the team to success by driving standardization and best practices including implementation of the JLL/Life Sciences platform practices, standards, procedures and programs that promote a safe and sustainable workplace experience with crucial focus on reliability maintenance and elimination of downtime due to equipment or facility outages. The GMO IFM organization has a significant opportunity to grow the relationship, and the candidate is expected to expand the scope of JLL-managed services in this portfolio through success in delivering value and cultivating relationships with key client stakeholders.
What your day-to-day will look like:
* Provide operational leadership and set technical direction
* Lead and transform technical and operation standards
* Ensure resilient cross training and successions plans are developed and maintained
* Be a trusted advisor to the client by maintaining a continued focus on improving client experience, and developing a positive partnership through timely thoughtful responses, delivering on critical needs and bringing innovation.
* Analyze/trend failures and incidents, determine root cause and implement process improvements
* Must lead by example and set "safety first" and "non-negotiable compliance to quality" work environment and culture
* Comply with all JLL and client policies, including but not limited to ethics and business practices
* Responsible for prompt response to client requests including communication of root cause analysis (RCA) and corrective action plans (CAPAs)
* Responsible for working with the Facility Managers, Warehouse Managers, Engineering, Project Management, HSE, Quality, and Sourcing leadership on the selection and monitoring of subcontractors
* Set direction and work with clients to ensure compliant and efficient operational processes are implemented by the account's Facility Managers, Operations Managers, Warehouse Managers, Engineering and Project Managers and subcontractors
* Ensure site teams have applicable business continuity plans in place and that they are maintained
* Responsible for team adherence to EHS and quality standards expected by JLL and the client
Required Qualifications:
* Minimum 10 years of facilities management, maintenance, engineering and/or operations leadership experience in GxP regulated spaces
* Leader of leaders in a large organization
* Experience delivering customer experience and driving operational & financial performance
* Budget creation and adherence
* 7-10 years of exposure to Pharmaceutical or Life Sciences industry
* Ability to travel up to 60%
Preferred Qualifications:
* Familiarity with computerized maintenance management systems (CMMS) and facility management software
* Experience managing capital projects and facility renovations in operational manufacturing environments
* Background in change management and organizational development within matrix organizations
Location: On-site
Estimated compensation for this position:
174,000.00 - 214,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site -Apex, NC, Cambridge, MA, Louisville, KY, New Albany, OH, West Greenwich, RI
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
* 401(k) plan with matching company contributions
* Comprehensive Medical, Dental & Vision Care
* Paid parental leave at 100% of salary
* Paid Time Off and Company Holidays
* Early access to earned wages through Daily Pay
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ******************. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
$111k-155k yearly est. Auto-Apply 60d+ ago
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Operations Manager
Keurig Dr Pepper 4.5
Williamson, NY jobs
Looking for a fresh start? A company help grow your skillset and advance your career? Apply Today! We are happy to speak with you about your experience and how you may be a fit within our teams. Lots of exciting things are happening at KDP and we'd love for you to be a part of it! Want to see more? Click the link to visit our website to view some awesome, short clips and information to show you what we're all about KDP Company Overview. You may also view all of our current openings on our Careers Page: KDP Careers - Williamson, NY
About the facility: The Williamson, NY operation is a roughly 1 million sq ft production facility with 217 acres of land. The site is the Home of the Brand Motts that has been delighting our consumers for more than 140 yrs. We produce a wide variety of products with diverse packaging capabilities going from Apple sauce, to juices and concentrates . Alongside production, the site includes a raw apple operation that is key for the success of the site. This facility is a Unionized location. We are adding to our facility and have lots opportunity to grow and learn our industry!
Production Operations Manager - Williamson, NY
The Operations Manager will be responsible for all manufacturing personnel, process, materials and equipment from start to end. This individual is accountable for delivering the established site goals, as well as collaborating with site leadership to establish and lead processes that achieve high standards of safety, quality, productivity, cost control, and high employee engagement. Our Williamson facility runs 24/7 creating our famous MOTTS products as well as some of our other delicious brands and flavors of beverages. This role is a Non-union role; however, our production team is Unionized. This individual will be heavily involved in Labor Relations.
Shifts & Schedule: This full-time position will be supporting our DayShift. Additional flexibility to work overtime.
Position Responsibilities
Assumes a shared role as a safety champion that inspires team members to embrace and be accountable for personal safety. Ensure a safe and orderly working environment, free of slip/trip hazards; maintain compliance to meet/exceed all site and regulatory requirements.
Will be a culture champion and, in a position to support and mentor our leaders.
Direct all departmental related activities to ensure the timely execution of the production schedule to meet production and service goals. Ensure a high level of customer service while meeting inventory management goals, including raw materials, packaging materials, and finished goods.
Deliver cost and performance, complete projects & assignments on time, and according to plan. Partners with site leadership to develop and execute a capital plan for the site.
Ensures adherence to food safety, regulatory and quality guidelines.
Leverages Lean, 5S, and TPM principles to drive process improvement across all aspects of manufacturing including safety, quality and productivity. Identify, recommend and execute continuous improvement initiatives in the production operation including process, machinery, method and material changes, in support of plant goals. Develop and streamline procedures for coordination of supply chain management with other functional areas.
Proactively engages maintenance and technical functions to work in unison with operations team members to maintain equipment in OEM conditions safely, efficiently, and cost effectively with minimal disruption to customer service.
Drives employee engagement using HPT principles; Sets goals, assesses performance, ensures open communication, provides coaching, and establishes a team atmosphere.
Develops procedures, protocols, and standardized work; Ensures/Provides training to develop/grow direct reports.
Manage all employee related issues within the department. Effectively manage departmental staffing requirements in accordance to the operating budget.
Guide and support technicians in trouble-shooting production equipment when necessary.
Well organized, high energy, data driven, and results oriented.
Ensure high performance results of your team by:
Fostering a culture of trust and wellbeing that prioritizes the team and values employee contributions
Driving a shared vision with clear goals and accountability, supported by regular conversations to maximize talent
Embracing diverse perspectives to foster innovation, learning from both successes and failures
Establishing a safe environment where team members are motivated, heard, and aligned with clear expectations
Total Rewards:
Salary Range:$95,000 - $125,000
Actual placement within the compensation range may vary depending on experience, skills, and other factors
Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
Annual bonus based on performance and eligibility
Benefits eligible Day 1!
Requirements:
Qualifications
Bachelor's degree preferred; STEM Focused, Operations Management, Supply Chain, etc.
2 years of experience in an Operations Management role within a manufacturing environment
5 years of experience in a dynamic, fast-paced manufacturing environment required
5 years of supervisory experience required
2 years of experience with lean, kaizen/six sigma events and driving lean transformation with proven results and in a manufacturing environment (5S, Autonomous Maintenance, Planned Maintenance, visual management, and leading Kaizen events)
Experience in SAP preferred
Experience with Labor Relations and Union teams preferred
Relationships/Interpersonal
Be able to interact with all levels of the organization.
Be a strong team player with other critical cross functional groups
A collaborative management style/ servant leader with the ability to build partnerships and lead teams to drive for shared goals
Have a passion to drive continuous improvement
Company Overview:
Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us?
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
A.I. Disclosure:
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to **************** in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line.
$95k-125k yearly 5d ago
Operations Manager
Edison Smart 4.5
Austin, TX jobs
Operations Manager - Building Automation Systems (BAS)
Austin, TX (On-site)
$135,000 - $150,000 base + performance bonus
An established building automation systems integrator in Austin is seeking an experienced Operations Manager to lead and scale project delivery, service operations, and internal processes. This role offers a key leadership position within a growing, technology-driven organization.
The Opportunity
This is a senior operational role with responsibility for ensuring projects are delivered on time, on budget, and to a high technical standard. You'll work closely with executive leadership, engineering, project management, and service teams to drive efficiency, accountability, and continuous improvement across the business.
Key Responsibilities
Lead day-to-day operations across project delivery, service, and field teams
Oversee scheduling, resource planning, and workload management
Ensure consistent execution of BAS projects from kickoff through closeout
Improve operational processes, KPIs, and reporting to support growth
Manage budgets, margins, and cost controls across projects and service contracts
Support hiring, training, and development of project managers and technicians
Partner with sales and engineering to support forecasting and capacity planning
Maintain high standards for safety, quality, and customer satisfaction
Required Experience & Background
Proven operations or senior project leadership experience within building automation systems, controls, or related MEP/technology integration environments
Strong understanding of BAS platforms (e.g., HVAC controls, BMS, energy management systems)
Experience managing multi-project portfolios and cross-functional teams
Financial acumen with project costing, forecasting, and margin control
Excellent leadership, communication, and process-improvement skills
What's on Offer
Competitive base salary of $135k - $150k, depending on experience
Quarterly performance bonus
Opportunity to play a key leadership role in a growing Austin-based integrator
Collaborative culture with long-term career progression
If you are a results-driven operations leader with a background in building automation and systems integration, this is a rare opportunity to step into a high-impact role.
$135k-150k yearly 3d ago
Director of Property Operations - Luxury Resort Leadership
Hilton Worldwide, Inc. 4.5
Hawaii jobs
A leading hotel chain in Hawaii is seeking a Director of Property Operations to lead and oversee the safety and functionality of the facility. The role demands a strategic leader with substantial experience in managing operations within a large-scale resort environment. Candidates should possess a strong background in safety compliance, budgeting, and team management. The position offers competitive compensation, including a salary range of $175,000 to $190,000, depending on experience, along with comprehensive benefits.
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$175k-190k yearly 6d ago
Director, Detection Operations, Internal Fraud
American Express 4.8
New York, NY jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
**Position Overview:**
The Director of Detection Operations is responsible for overseeing the daily operations of internal fraud detections systems, ensuring the effective monitoring of insider threats and internal fraud risks across the enterprise. This role manages the detection infrastructure, alert triage and case referrals. Working closely with the VP of Detection, Reporting, and QA, Investigations and Technology teams, the Director ensures that internal fraud alerts are timely, accurate, and actionable, while minimizing false positives and operational noise.
**Key** **Responsibilities:**
+ Lead the fraud detection operations team, responsible for monitoring and triage of internal fraud alerts
+ Oversee daily workflows including alert intake, triage, escalation and case referral to investigation teams
+ Ensure operational coverage, service level adherence and timely escalation of high-risk incidents
+ Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems
+ Track and improve detection efficiency (hit rates, false positives, alert to case conversion)
+ Define and report on detection operations Key Performance Indicators (KPI)
+ Contribute to reporting on detection effectiveness and operational performance
+ Partner with investigations on case referrals and feedback loops to refine detection quality
+ Support audit and regulatory review of detection operations
+ Build and manage a team of fraud detection analysts and operations specialists
+ Drive a culture of operational discipline, continuous improvement and risk ownership
**Desired Leadership Characteristics:**
+ Calm and decisive under pressure.
+ Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues
+ Initiative and bias for action and for getting things done
+ Proven ability in extending and maintaining strong relationships in a complex multi-national corporation
+ Strong problem solver with the ability to use analytical methods to affect change
+ Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment
**Minimum** **Qualifications:**
+ 10 years of experience in fraud operations, monitoring, or security operations, with at least 3 years in a leadership role
+ Deep understanding of fraud monitoring tools, insider threat detection and case management systems
+ Strong knowledge of internal fraud typologies and insider risk behaviors
+ Proven track record of managing global operations teams
+ Strong collaborations skills with Technology, CEG, Legal and risk oversight functions
+ Experience with operational KPIs, back-office case and SLA management, and executive reporting
**Qualifications**
Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
**Job:** Operations
**Primary Location:** US-New York-New York
**Other Locations:** US-North Carolina-Charlotte
**Schedule** Full-time
**Req ID:** 26000431
$123k-215.3k yearly 2d ago
Director, Detection Operations, Internal Fraud
American Express 4.8
New York, NY jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Position Overview:
The Director of Detection Operations is responsible for overseeing the daily operations of internal fraud detections systems, ensuring the effective monitoring of insider threats and internal fraud risks across the enterprise. This role manages the detection infrastructure, alert triage and case referrals. Working closely with the VP of Detection, Reporting, and QA, Investigations and Technology teams, the Director ensures that internal fraud alerts are timely, accurate, and actionable, while minimizing false positives and operational noise.
Key Responsibilities:
Lead the fraud detection operations team, responsible for monitoring and triage of internal fraud alerts
Oversee daily workflows including alert intake, triage, escalation and case referral to investigation teams
Ensure operational coverage, service level adherence and timely escalation of high-risk incidents
Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems
Track and improve detection efficiency (hit rates, false positives, alert to case conversion)
Define and report on detection operations Key Performance Indicators (KPI)
Contribute to reporting on detection effectiveness and operational performance
Partner with investigations on case referrals and feedback loops to refine detection quality
Support audit and regulatory review of detection operations
Build and manage a team of fraud detection analysts and operations specialists
Drive a culture of operational discipline, continuous improvement and risk ownership
Desired Leadership Characteristics:
Calm and decisive under pressure.
Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues
Initiative and bias for action and for getting things done
Proven ability in extending and maintaining strong relationships in a complex multi-national corporation
Strong problem solver with the ability to use analytical methods to affect change
Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment
Minimum Qualifications:
10+ years of experience in fraud operations, monitoring, or security operations, with at least 3 years in a leadership role
Deep understanding of fraud monitoring tools, insider threat detection and case management systems
Strong knowledge of internal fraud typologies and insider risk behaviors
Proven track record of managing global operations teams
Strong collaborations skills with Technology, CEG, Legal and risk oversight functions
Experience with operational KPIs, back-office case and SLA management, and executive reporting
Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
$123k-215.3k yearly 2d ago
Strategic Talent Lead Director - Customer Success
Salesforce, Inc. 4.8
San Francisco, CA jobs
A leading technology company is seeking a Talent Lead Director for the Customer Success Group, who will partner with business leaders to develop talent strategies and drive organizational effectiveness. The ideal candidate will have a minimum of 10 years' experience in Talent Management or HR within large organizations, strong analytical skills, and expert-level change management capabilities. This role offers a competitive salary and a range of benefits that promote work-life balance and well-being.
#J-18808-Ljbffr
$156k-226k yearly est. 6d ago
Director of Dedicated Planning & Investment Operations - Auburn, WA
Thrivent Financial 4.4
Washington jobs
Director of Dedicated Planning & Investment Operations - Auburn, WA page is loaded## Director of Dedicated Planning & Investment Operations - Auburn, WAlocations: WA - Auburn: Remote-Washingtontime type: Full timeposted on: Posted Todayjob requisition id: REQ-44451Organization/Business Overview: Approach Path Financial Advisors is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Approach Path Financial Advisors helps our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy. Thrivent Financial is a faith-based, not-for-profit financial services organization with approximately 2.6 million clients. As the nation's largest fraternal benefit society, we're here solely to help others. We help every day through the financial solutions we offer, the client activities we support, and the resources we provide to the Christian community and nonprofit organizations. Thrivent Investment Management Inc. is a FINRA and SIPC member and a wholly owned subsidiary of Thrivent Financial. The Director of Dedicated Planning & Investment Operations position will oversee the planning department including all team members, procedures and processes for the practice. Key responsibilities include management of team members, oversight of processes, preparation of financial plans, investment research and analysis, and coordination of client service needs with team members. The Director of Dedicated Planning & Investment Operations reports to and is employed by Approach Path Financial Advisors.**Position Roles/Responsibilities/Accountabilities*** Oversee workflow and job responsibilities of planning department team members* Lead training and development for department, and work with leadership to build out infrastructure* Enter client information into various systems* Prepare and update financial plans and presentation material for client meetings* Enter information into financial planning software and prepare draft financial plans* Deepen existing client relationships through processing of client requests, resolving client questions, and making sure client information and documentation are up to date* Research and respond to client inquiries* Finalize, submit, and track all client account and application paperwork* Gather and maintain customer suitability information* Research and analyze investment and portfolio allocations* Assist in generating performance reports* Maintain information in CRM (Salesforce) system* Fill out necessary forms for opening and maintaining accounts* Handle request for transfers of funds in and out of accounts* Identify and offer recommendations on how to optimize workflows* Other duties as assigned**Position Qualifications*** Previous administrative/secretarial experience desired* 3+ years industry experience required* Certified Financial Planner or Chartered Financial Analyst designation required or Chartered Financial Consultant or Certified Public Accountant or equivalent.* Securities ( 7/66, or 7/63 & 65) and Life, Health, and Annuity registration required* Bachelor's degree in Financial Planning, Finance, Accounting or Economics preferred* Extremely strong organizational skills* Strong communication and interpersonal skills* Technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint, Salesforce) or ability to learn* Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions* Ability to maintain integrity of sensitive/confidential information**Competencies*** Planning/Organizing* Client Focus* Communication* Interpersonal Skills* Teamwork and Collaboration* Adaptability/Flexibility**External/Internal Dependencies*** Must be able to work with all roles of the Approach Path Financial Advisors* Must be able to represent the organization in work with external clients* Must be able to cultivate and maintain relationships with outside organizations**Compensation**Compensation varies based on the specific qualifications and experience of the individual with a target range of $85,000 to $ 130,000 - inclusive of bonus compensation. Those candidates at higher range of compensation should have passed CFP exam, have extensive experience, and have plan writing experience.This position is eligible for team and individual bonuses ranging from 0-10% of annual salary and a monthly stipend toward health and retirement benefits for full time candidates.**Compliance and Regulatory** As part of Approach Path Financial Advisors recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.*All persons with access to Wealthscape are deemed Access Persons and are subject to Compliance with the firm's Code of Ethics which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.*Pay Transparency*Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color,* *sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.**Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to **************************** or call ************ and request Human Resources.*At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they've been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today-and tomorrow.For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it's a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you're intrigued about our work and the possibility of becoming part of it, we invite you to visit to learn more. You won't just build a career; you'll be part of an organization focused on growing, innovating, and serving.
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$114k-148k yearly est. 3d ago
Director of Automation & Operational Excellence (Remote)
Unitedhealth Group 4.6
Wausau, WI jobs
A leading healthcare company is seeking a Director - Automations & Efficiencies to lead innovative projects aimed at enhancing operational effectiveness. This role involves overseeing automation initiatives in a healthcare environment, managing strategic partnerships, and improving processes through advanced technologies. The ideal candidate has significant experience in healthcare payer operations, RPA technologies, and cross-functional leadership. This position offers flexibility to work remotely from anywhere within the U.S.
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$97k-116k yearly est. 5d ago
Director of Operations, Aviation
ABM 4.2
Charlotte, NC jobs
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at ******************** ABM does not accept unsolicited resumes.
For more information, visit ***********
The Director, Operations provides leadership to assigned accounts, districts, branches, and or/region leading facility services including Janitorial operations for a large international airport, and Cabin Appearance for the second largest U.S. hub of an international airline, all within the aviation/airport environment. This high-level executive position reports directly to the Regional Vice President, directs and oversees staff and is responsible for analyzing procedures, as well as identifying areas where process redesign will enhance accuracy, effectiveness, and efficiency. The Director is a critical liaison to senior leadership of ABM clients, and is responsible for reporting performance, identifying and communicating operational opportunities, addressing client concerns, and becoming a trusted advisor to our clients.
$74k-129k yearly est. 7d ago
Director of Operations, Aviation
ABM Industries 4.2
Charlotte, NC jobs
The Director, Operations provides leadership to assigned accounts, districts, branches, and or/region leading facility services including Janitorial operations for a large international airport, and Cabin Appearance for the second largest U.S. hub of an international airline, all within the aviation/airport environment. This high-level executive position reports directly to the Regional Vice President, directs and oversees staff and is responsible for analyzing procedures, as well as identifying areas where process redesign will enhance accuracy, effectiveness, and efficiency. The Director is a critical liaison to senior leadership of ABM clients, and is responsible for reporting performance, identifying and communicating operational opportunities, addressing client concerns, and becoming a trusted advisor to our clients.
**Essential Functions:**
+ Direct oversight of multiple P&Ls.
+ Direct interaction with internal and external executive leaders.
+ Ensure a safe and secure environment to meet customer needs and comply with regulatory requirements.
+ Recruit, manage, and lead teams with a focus on continuous improvement. Select and develop teams of professionals, as well as leaders. Influence and support functional strategy; determine, evaluate, and modify goals and the allocation of resources to ensure departmental and organizational goals are met.
+ Support, motivate, and promote the team by building a positive and thriving team environment.
+ Direct overall department processes for integration of services and systems.
+ Direct initiatives to improve quality, performance, and customer service.
+ Maintain daily and weekly labor management control.
+ Identify, analyze, and review issues; document and report any issues.
+ Prepare plans for long range improvement projects to maintain infrastructure.
+ Maintain accountability for area budgeting, including selection, installation, and replacement of materials and equipment.
+ Special projects and other duties as assigned.
**_Requirements:_**
+ Bachelor's degree or equivalent experience.
+ 7 to 10 years of experience in janitorial and aircraft cabin appearance, including management.
+ Ability to effectively lead a staff of direct reports. Proven track record as an effective manager in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results orientation.
+ Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
+ Self-starter and works well independently and as part of a team.
+ Understanding of all facets of facilities roles.
+ Ability to develop and conduct effective health, safety and environmental training programs and meetings.
+ Skilled in project management, problem-solving techniques and communicating ideas and instructions clearly.
+ Skilled in directing activities and operations of others, including activities involving hazardous situations.
+ Can quickly dive deep on business challenges and formulate then as data and analytics problems that can be solved by standard approaching using descriptive, predictive, and prescriptive analytics.
+ Skills in relationship-building, teamwork, and collaboration.
+ Positive attitude with a strong desire to learn and a continuous improvement mindset.
+ Strong working knowledge of Excel and other Microsoft Office products.
+ Comfortable with routinely shifting demands.
+ Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines.
+ Ability to work independently in a fast-paced, dynamic, results-oriented environment.
+ Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.
**Benefit Information:**
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management (******************************************************************************************************************************
REQNUMBER: 133330
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
$74k-129k yearly est. 7d ago
Director of Operations, Aviation
ABM Industries, Inc. 4.2
Charlotte, NC jobs
The Director, Operations provides leadership to assigned accounts, districts, branches, and or/region leading facility services including Janitorial operations for a large international airport, and Cabin Appearance for the second largest U.S. hub of Operations, Director, Continuous Improvement, Aviation, Operation, Project Management, Manufacturing, Property Management
$74k-129k yearly est. 5d ago
Pharmacy Operations Manager
Walgreens 4.4
Bloomington, IL jobs
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 1d ago
Director-Business Operations
American Express 4.8
New York, NY jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Global Merchant & Network Services (GMNS) Business Unit acquires and maintains relationships with millions of merchants who welcome American Express-branded cards. The Global Client Group (GCG) in Global Merchant & Network Services serves American Express' largest and most complex global merchants across retail, online and travel-related industries representing over $300B of charge volume. Our vision is to be the partner of choice to drive global commerce. Our mission is to drive revenue growth through premium value, service excellence, and high-touch customer engagement.
**How will you make an impact in this role?**
This newly created Director of Business Operations role is responsible for strengthening how the Global Client Group (GCG) delivers for its customers by driving operational discipline, effective risk management, and strong control execution across our global organization.
This leader will partner closely with Client Managers (CLMs), GCG leadership, and enterprise stakeholders to ensure processes and controls are well designed, clearly understood, and consistently executed - supporting reliable, high-quality outcomes for American Express and our merchant customers.
This role is critical to improving our risk and control function and offers meaningful visibility, closer partnership with senior leadership, and the opportunity to materially improve how the business operates. The Director will be successful by leveraging a strong risk skillset, superior stakeholder engagement abilities, and a passion for supporting a global organization through critical changes.
**Key Responsibilities Include:**
+ Manage day to day business operations and risk execution for GCG, serving as a central point of accountability for how operational risk, controls, and core processes are managed and delivered.
+ Embed operational and control rigor into how GCG serves its customers, ensuring risks are identified early, issues are addressed decisively, and customer experience is protected.
+ Partner closely with Client Managers to understand business and customer needs, translating those insights into practical process and control enhancements, and working with CLMs to implement changes.
+ Drive consistency and uplift across GCG processes and controls, leading the design, implementation, and adoption of improved standards, procedures, and operating practices.
+ Monitor, analyze, and drive resolution of Operational Risk Events (OREs), finding, and issues, identifying root causes, surfacing trends, removing roadblocks, and ensuring timely closure.
+ Represent GCG in Guardian and enterprise risk initiatives, orchestrating inputs, managing follow-ups, and ensuring outcomes are delivered.
+ Analyze risk performance and operational data to surface emerging risks, highlight areas of concern, and provide clear, actionable insights to senior leaders.
+ Support governance forums and risk committees by raising key issues, informing discussions, and tracking actions through to completion
+ Contribute to longer -term operational and automation solutions by defining business requirements for product roadmaps and ensuring new capabilities improve control effectiveness and execution quality.
+ Own and lead execution across multiple, cross-functional initiatives, holding team accountable for delivery and ensuring operational and control changes move from design through implementation across GCG.
**Minimum Qualifications:**
+ 5-7 years of experience in business operations, operational risk, control management, audit, or related roles.
+ Strong understanding of the operational risk management lifecycle.
+ Experience in designing and implementing processes and controls in partnership with business teams.
+ Proven ability to influence stakeholders across business, technology, and risk functions.
+ Track record of driving delivery across multiple initiatives in complex environments.
+ Strong analytical and problem-solving skills, with sound judgement.
+ Clear, concise communicator - comfortable operating with senior stakeholders.
+ Hands-on leadership style with high accountability and follow through.
+ Bachelor's Degree required.
**Qualifications**
Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
**Job:** Risk
**Primary Location:** US-New York-New York
**Schedule** Full-time
**Req ID:** 26000525
$123k-215.3k yearly 2d ago
Pharmacy Operations Manager
Walgreens 4.4
Sun Prairie, WI jobs
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 1d ago
Pharmacy Operations Manager
Walgreens 4.4
Portland, OR jobs
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 1d ago
Pharmacy Operations Manager
Walgreens 4.4
Apache Junction, AZ jobs
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 1d ago
Pharmacy Operations Manager
Walgreens 4.4
Spokane Valley, WA jobs
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 1d ago
Director of Operations - Southern Methodist University
Aramark Corp 4.3
Dallas, TX jobs
The Director of Operations will be responsible for planning and managing a high volume, complex, multi-location dining service operation in conjunction with the Resident District Manager. This position will oversee all programming, scheduling, and planning for daily success according to company quality food standards, operating efficiency levels, financial performance standards, and timetables.
Job Responsibilities
The successful Director of Operations:
Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.
Qualifications
In order to be prepared for this leadership role, qualified candidates will possess:
Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
Meaningful experience in service industry, contract services, or hospitality environment.
Proven ability leading through other managers.
Experience in creating and managing a department budget, financial controls and analysis.
Experience crafting product sales strategies and implementing operational programs and initiatives.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
About Collegiate Hospitality
When it comes to on-campus dining, facilities services, sport arenas and conference center services, Aramark is the real head of the class. Partnering with close to 600 colleges and universities throughout the United States, we strive to provide the best residential, retail, and catering options, service and facilities for students, faculty and administrator. Our programs are second to none in their innovation, excellence and results. As part of our commitment, we are determined to build and develop the best team of professionals in the industry - people who aren't afraid of spearheading change, who know how to lead and who appreciate endless opportunity.
Education
Bachelors preferred
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
$92k-150k yearly est. 2d ago
Director of Custodial Operations
Aramark Corp 4.3
Philadelphia, PA jobs
The Director of Operations reports to the General Manager or District Manager. Plans, coordinates and directs all custodial activities, including Aramark and client financial accountability, and compliance with the standards established by Aramark, regulatory agencies and clients. Establishes and maintains effective working relationships with other departments to provide a unified approach to facilities management.
Job Responsibilities
* Leads all aspects of custodial operations while maintaining the established quality standards, safe operation and complete regulatory compliance by training, supervising, evaluating, and motivating assigned personnel in their work
* Develop and be accountable for a safety culture that creates a work environment where no one gets hurt
* Analyze all financial reports for facility operations, as well as reviewing all financial measurements with managers and directors to ensure achievement of financial goals
* Actively foster a positive relationship between Aramark and the client and responsible for ensuring the highest level of customer satisfaction is provided
* Ensure administration of HR Policies and interprets and ensure compliance with company policies such as safety, sanitation and purchasing.
* Responsible for staffing, development of personnel, training and education
* Participate in development of operational component forecasts and can explain variances
* Proficient in and ensures consistent and regular use of the Computerized Management Maintenance System (CMMS) to properly manage the operation
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
* At least 3-5 years of progressive management in custodial services
* Management experience in a diverse environment
* Custodial experience in a related industry is strongly preferred
* Bachelor's degree or equivalent experience preferred
* Ability to coordinate and lead capital projects, maintenance plans, and funding requests from conception to completion is required
* Requires strong financial analysis, interpretation, budgeting and computer skills
* Profit and Loss accountability and/or contract-managed service experience is highly desirable
* Must demonstrate strong leadership, customer service, communication and team building skills
* Must be very organized and be able to work well under pressure, while handling multiple priorities simultaneously
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Philadelphia