Remote Mechanical Claims Analyst

JM Family Enterprises
Remote or Phoenix, AZ
JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Group's competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice. Job Description JM&A Group (JM&A) is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. We also offer training and consulting to various automotive clients. Fidelity Warranty Services, Inc. (FWS) , a subsidiary of JM&A, is a major provider of extended service contracts and pre-paid maintenance contracts for virtually all vehicle makes and models. It is the largest provider of service contracts in Florida and one of the largest in the nation. Its popular Toyota Certified program covers Southeast Toyota Distributors dealerships' Toyota cars, trucks and vans. In addition, the company's Gold Check Certified program, available to dealerships throughout the U.S., offers a complete used vehicle-marketing system. FWS is currently hiring a Remote Mechanical Claims Analyst . The ideal candidate will have experience providing exceptional customer service and as an automobile technician at a dealership or repair facility. Responsibilities will include but not limited to: Reviewing, analyzing, investigating and authorizing mechanical claims pertaining to a wide range of established contract guidelines. Determining the appropriate authorization amount based on contract guidelines via the use of good judgment combined with mechanical knowledge in each situation. Utilize AllData, Mitchell and other Labor Guides to obtain labor times for specific mechanical repairs Must be able to communicate effectively by telephone and computer with retail and wholesale customers, repair facilities, and non-related parties using required customer service skills. Use multiple computer programs to process claims, review policies and procedures, labor times, and retrieve documents #LI-DR1 #LI-REMOTE Job Requirements About You: This is a 100% remote position High school diploma or GED preferred. Technical training or Bachelor's Degree a plus Must have 3 or more years of hands-on automotive repair or equivalent automotive technical experience Comprehensive understanding of standard automotive diagnostic and repair procedures Understanding of automotive technology, ASE or equivalent Manufacturer certification preferred Superior verbal and written communication skills Proficient use of computers and strong familiarity with Microsoft applications Customer behavior understanding and problem resolution skills Set up and maintain a home office Time and priority management Understanding of JM&A Products and Services a plus

Intern, Software Development

JM Family Enterprises
Remote
JM Family Enterprises, Inc. is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work For for 20 consecutive years. What started with Jim Moran's passion for selling cars continues today with the dedication and hard work of every JM Family associate. Our principal businesses focus on vehicle distribution and processing, finance and insurance, retail vehicle sales, and dealer technology services. At JM Family, our mission is to be the premier provider of quality products and services. We accomplish this mission by adhering to our core values, the three C's, the I and the A: Consideration, Cooperation, Communication, Innovation, and Accountability.

The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. The program is a 10 week paid internship. Students must be available to intern from June 6 - August 12, 2022. Internship opportunities will be available either in person or remotely depending on the position. Students in the program will actively contribute to their team's success, learn about JM Family's company and culture and obtain new skills through learning opportunities and networking events. The individual selected for this internship will be responsible for supporting their department in a variety of functions and will have exposure to activities related to the department's initiatives. The intern will also gain access to professional development opportunities through the internship program. Some of these opportunities include business presentation skills classes, lunch and learns and career readiness workshops.
Job Description

DataScan is a provider of wholesale and audit intelligence in the automotive industry. DataScan's solutions are the most comprehensive in the industry, providing banks, independent finance companies, and captive financial institutions with clarity critical to their success - helping them manage risk while increasing productivity and profits. All our solutions are web-based and delivered from our state-of-the-art DataScan-managed data centers.

To learn more about our products: https://vimeo.com/251178810

What you'll be doing:

You will be working directly with our engineers, data analysts, and product teams - you'll be one of us! You will have the opportunity to work on new features, investigating security issues, or assisting in modernizing our stack using industry standard tools and frameworks. You will be working in a collaborative environment to understand requirements, design, code, and test features in all parts of our applications. (This position will begin as a remote opportunity, but may have the opportunity to work in person by Summer 2022.)

What you need:

* To be actively working toward an Engineering, Computer Science, or related degree.
* Genuine curiosity and enthusiasm for software development and problem solving.
* Basic understanding of software development and programming languages
* The ability to work collaboratively with one or more mentors daily

#LI-JD1 #LI-REMOTE

Job Requirements

* Must be a minimum of 18 years old
* Must have a high school diploma or equivalent
* Required to be actively pursuing an undergraduate or graduate degree at an accredited college or university
* Preferred majors are Information Technology or Computer Science
* Completed at least one semester of study at an accredited college or university

Intern, Software Development

JM Family Enterprises
Remote or Alpharetta, GA
JM Family Enterprises, Inc. is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work For for 20 consecutive years. What started with Jim Moran's passion for selling cars continues today with the dedication and hard work of every JM Family associate. Our principal businesses focus on vehicle distribution and processing, finance and insurance, retail vehicle sales, and dealer technology services. At JM Family, our mission is to be the premier provider of quality products and services. We accomplish this mission by adhering to our core values, the three C's, the I and the A: Consideration, Cooperation, Communication, Innovation, and Accountability.

The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. The program is a 10 week paid internship. Students must be available to intern from June 6 - August 12, 2022. Internship opportunities will be available either in person or remotely depending on the position. Students in the program will actively contribute to their team's success, learn about JM Family's company and culture and obtain new skills through learning opportunities and networking events. The individual selected for this internship will be responsible for supporting their department in a variety of functions and will have exposure to activities related to the department's initiatives. The intern will also gain access to professional development opportunities through the internship program. Some of these opportunities include business presentation skills classes, lunch and learns and career readiness workshops.
Job Description

DataScan is a provider of wholesale and audit intelligence in the automotive industry. DataScan's solutions are the most comprehensive in the industry, providing banks, independent finance companies, and captive financial institutions with clarity critical to their success - helping them manage risk while increasing productivity and profits. All our solutions are web-based and delivered from our state-of-the-art DataScan-managed data centers.

To learn more about our products: https://vimeo.com/251178810

What you'll be doing:

You will be working directly with our engineers, data analysts, and product teams - you'll be one of us! You will have the opportunity to work on new features, investigating security issues, or assisting in modernizing our stack using industry standard tools and frameworks. You will be working in a collaborative environment to understand requirements, design, code, and test features in all parts of our applications. (This position will begin as a remote opportunity, but may have the opportunity to work in person by Summer 2022.)

What you need:

* To be actively working toward an Engineering, Computer Science, or related degree.
* Genuine curiosity and enthusiasm for software development and problem solving.
* Basic understanding of software development and programming languages
* The ability to work collaboratively with one or more mentors daily

#LI-JD1 #LI-REMOTE

Job Requirements

* Must be a minimum of 18 years old
* Must have a high school diploma or equivalent
* Required to be actively pursuing an undergraduate or graduate degree at an accredited college or university
* Preferred majors are Information Technology or Computer Science
* Completed at least one semester of study at an accredited college or university

Remote Mechanical Claims Analyst

JM Family Enterprises
Remote or Phoenix, AZ
JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Group's competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice.
Job Description

JM&A Group (JM&A) is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. We also offer training and consulting to various automotive clients.

Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A, is a major provider of extended service contracts and pre-paid maintenance contracts for virtually all vehicle makes and models. It is the largest provider of service contracts in Florida and one of the largest in the nation. Its popular Toyota Certified program covers Southeast Toyota Distributors dealerships' Toyota cars, trucks and vans. In addition, the company's Gold Check Certified program, available to dealerships throughout the U.S., offers a complete used vehicle-marketing system.

FWS is currently hiring a Remote Mechanical Claims Analyst. The ideal candidate will have experience providing exceptional customer service and as an automobile technician at a dealership or repair facility.

Responsibilities will include but not limited to:

* Reviewing, analyzing, investigating and authorizing mechanical claims pertaining to a wide range of established contract guidelines.
* Determining the appropriate authorization amount based on contract guidelines via the use of good judgment combined with mechanical knowledge in each situation.
* Utilize AllData, Mitchell and other Labor Guides to obtain labor times for specific mechanical repairs
* Must be able to communicate effectively by telephone and computer with retail and wholesale customers, repair facilities, and non-related parties using required customer service skills.
* Use multiple computer programs to process claims, review policies and procedures, labor times, and retrieve documents

#LI-DR1 #LI-REMOTE

Job Requirements

About You:

* This is a 100% remote position
* High school diploma or GED preferred. Technical training or Bachelor's Degree a plus
* Must have 3 or more years of hands-on automotive repair or equivalent automotive technical experience
* Comprehensive understanding of standard automotive diagnostic and repair procedures
* Understanding of automotive technology, ASE or equivalent Manufacturer certification preferred
* Superior verbal and written communication skills
* Proficient use of computers and strong familiarity with Microsoft applications
* Customer behavior understanding and problem resolution skills
* Set up and maintain a home office
* Time and priority management
* Understanding of JM&A Products and Services a plus
* Bilingual (Spanish & English) candidates preferred
* Positions may vary in working hours: Must be able to be flexible and accommodate any shift.

Customer Experience Support Associate

JM Family Enterprises
Mobile, AL
Southeast Toyota Finance is the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers a broad range of products and services to automotive dealers and consumers. Southeast Toyota Finance's parent company, JM Family, has been ranked by Fortune Magazine as one of the 100 Best Companies to Work for in the U.S. for 23 consecutive years.
Job Description

The Customer Experience Support Associate performs diverse administrative tasks in support of Call Center activities. Job functions to include a variety of routine and some non-routine clerical and phone related job functions. Duties include but not limited to:

* Handling mail items
* Data entry
* Creation or completion of reporting
* Title work processing
* Extension/due date change processing
* Calling customers and dealers
* Identifying funds received and paid in full processing

#LI-MW1

Job Requirements

* Excellent organizational and follow-up skills
* Ability to excel in fast-paced, constantly changing environment
* Ability to multi-task
* Assertive, clear and concise oral and written communication skills
* Must be detailed oriented
* Ability to work independently as well as operate as part of a team
* Competent PC and keyboard skills
* Accurate typing skills of 40 wpm
* Proficient in Excel
* Ability to stand, bend and squat for lengthy periods of time to file documents
* Ability to work weekends, evenings and overtime as needed

Lease End Experience Representative

JM Family Enterprises
Mobile, AL
Southeast Toyota Finance is the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers a broad range of products and services to automotive dealers and consumers. Southeast Toyota Finance's parent company, JM Family, has been ranked by Fortune Magazine as one of the 100 Best Companies to Work for in the U.S. for 23 consecutive years.
Job Description

Southeast Toyota Finance is hiring for a Lease End Experience Representative. This position is a phone-based customer service position.

How You'd Spend Your Day:

* Professionally and accurately assisting customers with the lease end process.
* Utilizing a combination of customer service and sales skills to discuss lease end options and obligations.
* Maintaining records on accounts and update account information.
* Following-up to ensure the account is closed by lease maturity date.

We offer our full time associates:

* Amazing Health & Wellness benefits.
* 4 weeks paid time off.
* Annual Merit increases and year-end Bonuses as well as Pension and Profit Sharing benefits!
* Amazing associate deals and discounts with our sister company,Toyota.
* The opportunity for growth and development (Education assistance program) as well as career advancement.

#LI-JD1

Job Requirements

About You:

* Ability to handle heavy call volume, while also delivering exceptional customer service and meeting set departmental objectives.
* Previous telephone and customer service experience preferred.
* Excellent verbal and written communication skills.
* Good computer and data entry skills required.
* Must be available to work overtime and flexible schedule (evening and weekend hours, if required).
* Proactive or Lease End Experience is a plus

Collections Representative

JM Family Enterprises
Mobile, AL
Southeast Toyota Finance is the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers a broad range of products and services to automotive dealers and consumers. Southeast Toyota Finance's parent company, JM Family, has been ranked by Fortune Magazine as one of the 100 Best Companies to Work for in the U.S. for 20 consecutive years.
Job Description

Southeast Toyota Finance is hiring for a Collections Representative, Spanish speaking preferred.

How You'd Spend Your Day:

* Contacting customers who are delinquent in the repayment of their auto loans to obtain payments, commitments/agreements or establishes a repayment plan.
* Achieving a heavy call volume via an auto dialer for inbound and outbound calls, while wearing a headset.
* Following set policies and procedures when determining suitable collection solutions and adheres to established UDAAP and FDCPA guidelines.
* Maintaining accurate documentation on delinquent accounts.
* Updating account information, sends follow-up letters and set up payments on accounts.
* Operating with minimal supervision to bring customer accounts current and accurately documents conversations electronically in a timely manner.

We offer our full time associates:

* Amazing Health & Wellness benefits.
* 4 weeks paid time off.
* Hourly Rate for this position is $18.00
* Annual Merit increases and year-end Bonuses as well as Pension and Profit Sharing benefit$!
* Amazing associate deals and discounts with our sister company,Toyota.
* The opportunity for growth and development (Education assistance program) as well as career advancement.

Job Requirements

About You:

* Candidate must be competent at PC and keyboard skills.
* Assertive, clear, and concise written/oral communication skills required.
* Ability to accurately document and report customer account activity within electronic system(s).
* Maintain excellent customer service while making every effort to collect past due payments to reduce delinquency.
* Ability to work a flexible schedule including evenings, weekends and holidays.

NIXCCAPP

#LI-KN1

Senior Salesforce Developer

JM Family Enterprises
Deerfield Beach, FL
JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Group's competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice. Job Description We are seeking an energetic, responsible software engineer with a background in distributed technologies and a strong focus on SalesForce development. The candidate would join the JM&A Service Delivery team which is responsible for all aspects of application development for the JM&A business unit. This position would serve as the technical lead for our SalesForce development team, largely focused on ongoing Sales Cloud and Communities releases. The successful candidate will produce detailed designs, develop software solutions, and oversee and guide technical staff activities. The successful candidate will be able to communicate clearly and confidently. They will be able to document requirements clearly and concisely, author technical documents, and develop successfully on the platform. Candidates will be able to manage client expectations and scope effectively, and will understand both Agile (SCRUM) and Waterfall project delivery models. Work You'll Do / Responsibilities: Build SalesForce solutions leveraging Sales Cloud and Community Cloud Conduct data loads to Salesforce and data extracts from Salesforce Data Loader Maintain complex Apex and other custom components within the SalesForce environment Build integrations between Salesforce and external applications using REST, Rest APIs, and oData Create and manage custom objects, custom fields, page layouts, dashboards, and validation rules Configure, manage and maintain custom sharing rules to ensure data security. Implement solutions using declarative and custom features Create elegant and rich custom Lightning Components, VF Pages quickly Deploy API and WSDL solutions to enable real-time and batch data exchange for 3rd party systems and SFDC Adhere to defined coding standards and develop well-structured, maintainable, and easy to understand code Perform independent code reviews and write unit/integration test cases Ability to effectively debug and resolve issues and/or defects that may be reported as a result of faults in the production system Assist in writing technical approach and design documentation as required Licenses / Certifications: SFDC Platform Developer I (Required) SFDC Platform Developer II (Preferred) Sales or Service Cloud Consultant (Preferred) Job Requirements 10+ years of total IT experience with at least 3 - 5 years of Salesforce project development experience Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline Strong Salesforce customization and configuration experience with Sales Cloud, Salesforce Communities, and Lightning Experience with a front-end single-page application framework such as Angular, React, or Ember Hands-on development experience using Salesforce configuration and customizations using Apex, Visualforce, Triggers, Scheduled and Batch classes, etc. Development experience in UI technologies like Bootstrap, Lightning Design System (LDS), Lightning Components Development, AngularJS, jQuery, JavaScript Proven integration experience using integration techniques - REST, SOAP APIs, oAuth, and Single Sign-On Knowledge of Product Development Lifecycle and DevOps Tools like GIT, JIRA, etc. A thorough understanding of Salesforce Deployment Process and tools like ANT, Change Sets, and Force.com IDE Experience with integration tools like MuleSoft or Informatica Cloud would be a plus #LI-DL1

Facilities Maintenance Technician

JM Family Enterprises
Deerfield Beach, FL
JM Family Enterprises, Inc. is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work For for 23 consecutive years. What started with Jim Moran's passion for selling cars continues today with the dedication and hard work of every JM Family associate. Our principal businesses focus on vehicle distribution and processing, finance and insurance, retail vehicle sales, and dealer technology services. At JM Family, our mission is to be the premier provider of quality products and services. We accomplish this mission by adhering to our core values, the three C's, the I and the A: Consideration, Cooperation, Communication, Innovation, and Accountability.
Job Description

This position will provide general facilities maintenance and repair services, as well as respond to a range of facilities-related customer requests, to support the interior and exterior needs of corporate headquarters facilities.

Responsiblities:

* Utilize desktop and mobile technology to monitor daily work assignments and due dates.• Assist with general maintenance and upkeep of the facilities and grounds.• Perform preventative maintenance work as assigned.• Complete repair and maintenance tasks with a high degree of quality and accuracy.• Practice excellent customer service, including timely follow up and resolution.• Assist with meeting setups and special projects as assigned.• Work closely with outside vendors to ensure work is completed according to specifications. • Comply with all laws and regulations pertaining to workplace safety protocols.• Effectively communicate verbally and in writing. Must be able to document accomplishments and complete necessary reports or records.• Be available for on-call rotation for after hour emergencies. • Accurately record all work and associated labor time in the work management system.

Job Requirements

* Minimum of 3 years prior experience in a facilities or maintenance role in a corporate environment.• Knowledge or skills in carpentry, plumbing, painting, and landscaping.• Proficient and experienced with proper use of hand/power tools and appropriate safety protocols.• Must be able to work from ladders or personal lifts at various heights.• Experience with irrigation systems preferred - controller, valves, pipe repair• Experience with pool pump operations and maintenance of pools/ponds preferred.• Must be able to work independently with minimal supervision.• Must be able to work effectively within a team structure.• Must be willing and able to work overtime as needed, including weekends and evenings • Trade certificate preferred• Must have a valid Florida Driver's License. • Must be proficient with - email, Outlook calendar, Microsoft Office 365. • Experience with a CMMS/IWMS is preferred. • Must be able to lift a minimum of 50 lbs. and maneuver 100 lbs.

#LI-KJ1

Sales Support Analyst

JM Family Enterprises
Deerfield Beach, FL
JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Group's competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice.
Job Description Become a subject matter expert in all Dealer account management related activities Be a subject matter expert on established business rules, requiring regular communication via email, attendance of cross functional group meetings (i.e. Sales Operations, Marketing, Dealer Assistance Team etc.) Support and become an advocate of established policies and procedures supporting business rules Be a subject matter expert on Customer Leads and Prospects building the pipeline of future business acquisition Provides insight to Marketing and Field Sales Associates involved in the new business acquisition process Increases productivity by coordinating information requirements and communicating to Team members Develop and maintain data visualization dashboards and reporting solutions Responsible for the vetting process of Dealer-Client Leads and Prospects Responsible for daily upkeep generated from Field Sales territory hierarchy changes such as Associate relocations, promotions, and terminations Support Dealer Group creation and administration Maintaining a clean environment within the Dealer-Client system of record (i.e. salesforce.com) Maintain and develop FAQ documentation for support to cross functional team partners Job Requirements 2+ years of experience in an administrative support function with emphasis on customer relationship management (CRM) Ability to collaborate effectively with cross-functional teams Intermediate Excel skills required Experience with Tableau, Power BI, salesforce.com desired #LI-KJ1

Sr. Data Engineer

JM Family Enterprises
Deerfield Beach, FL

Sr. Events Specialist

JM Family Enterprises
Deerfield Beach, FL

Senior Facilities Manager (Engineering)

JM Family Enterprises
Deerfield Beach, FL

Sr. Associate Relations Advisor / HR Generalist

JM Family Enterprises
Deerfield Beach, FL

Mainframe Architect

JM Family Enterprises
Deerfield Beach, FL

Sr. Events Specialist

JM Family Enterprises
Deerfield Beach, FL

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