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Become A Job Service Consultant

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Working As A Job Service Consultant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

Example Of What A Job Service Consultant does

  • Interpreted and applied State and Federal regulations and policies and explained them to others.
  • place clients on available jobs that fit their experience
  • Job Expeditor/Customer Service Tasks included answering phone calls, scheduling, and handling all questions or concerns.
  • Organized personal computer with extensive knowledge of Outlook, Word, Excel, and PowerPoint.
  • Click here to View Local Job Openings.
  • Worked jointly between employer and job seekers to find best possible match for long-term success.
  • Provide world class customer service while obtaining first call resolution.
  • Assisted emotional and difficult or even confrontational individuals, (parolees) form varying socio/economic/cultural backgrounds.

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How To Become A Job Service Consultant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Job Service Consultant jobs

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Top Skills for A Job Service Consultant

CustomerServiceDataEntryJobOpeningsPayrollWorkforceJobPlacementJobSeekersConfrontationalIndividualsCommunicationSkillsUnemploymentInsuranceClaimsResearchDatabasesPhoneCallsExtensiveKnowledgeAssessEmploymentBarriersFederalRegulationsPowerpointAvailableJobsJobWorkshopsSocio/Economic/CulturalBackgroundsMulti-LinePhone

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Top Job Service Consultant Skills

  1. Customer Service
  2. Data Entry
  3. Job Openings
You can check out examples of real life uses of top skills on resumes here:
  • Organize team huddles and share ideas on what works on calls to better provide world class customer service
  • Click here to View Local Job Openings.
  • Worked jointly between employer and job seekers to find best possible match for long-term success.
  • Managed the receptionist area, including greeting visitors and responding to high volume phone calls and in-person requests for information.
  • Interpreted and applied State and Federal regulations and policies and explained them to others.

Top Job Service Consultant Employers

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