Job training specialist jobs in Michigan - 324 jobs

Under direction, facilitates, evaluates, and develops clinical training that assists in the Macomb County Community Mental Health (MCCMH) system's workforce development. Oversees the design and delivery of training, competency testing, and live training components. Contributes to the creation of training content, manages the Learning Management System (LMS), and maintains compliance with MDHHS, MCCMH, and provider requirements. Tracks, analyzes, and shares training data while coordinating multiple training initiatives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Identifies multi-level staff training needs and assists in staff development, planning, agency goal setting, and quality improvement. Researches and recommends program training modules and curriculum development for professional staff training. Facilitates the delivery of Michigan Department of Health and Human Services (MDHHS) required assessments including but not limited to: Devereux Early Childhood Assessment (DECA), Michigan Child and Adolescent Needs and Strengths (MichiCANS), Level of Care Utilization System (LOCUS), and other assigned training. Facilitates the delivery of didactic Clinical Person-Centered Planning training that provides case holders with guidance on how to develop Individualized Plans of Services. Collaborates and coordinates with team members to plan and execute the development of future clinical, substance use disorder, integrated health, and care delivery training. Participates and contributes to various work groups and committees. Updates training materials based on current information and published research, including curricula within the Learning Management System (LMS). Completes various administrative functions, including but not limited to registration, recording attendance, creating certificates of completion, monitoring virtual training attendance and maintaining training records. Manages Continuing Education applications and collaborates with topic experts to provide current Evidence-Based Practices. Applies adult learning principles to different education levels. Responsible for the development and implementation of user accounts within the LMS. Develops and establishes LMS hierarchy for directly operated program team members as well as contracted network operation providers within the LMS by executing established coding procedures. Develops and maintains learning paths for LMS users based on Medicaid Provider Qualifications, Accreditation body standards, Requirements within awarded grants, State Training Guidelines, and applicable policies and procedures. Provides support daily LMS users to identify and resolve data entry point errors in a timely manner. Provide training and ongoing assistance to staff as it relates to the Learning Management System. Coordinates and collaborates with LMS vendor to identify available resources offered within the Learning Management System to further MCCMH training plan. Coordinates and assists in generation and sharing of data derived from the LMS for monitoring and auditing of training compliance for directly operated and contracted network team members. Facilitates and assists in the delivery of classroom, virtual and webinar training events to various system service providers, including attendance monitoring. Creates and publishes SCORM, CMI5, xAPI and AICC trainings that work with the LMS and furthers MCCMH's data reporting capabilities. Assist in scheduling and publicizing trainings. Assist in maintaining records of all trainings for compliance and contract adherence, and communicating pertinent information to service providers for credentialing and privileging. Operates an automobile to perform assigned job functions. Performs related duties as assigned. QUALIFICATIONS: Required Education and Experience Master's degree from an accredited college or university in Social Work, Psychology, Counseling, or a directly related mental health field Two (2) years of experience writing Individualized Plans of Services that demonstrate medical necessity Two (2) years of previous behavioral mental health experience Two (2) years of experience in the development and facilitation of training. One (1) year of experience using an Electronic Learning Management Systems or professional staff development tracking Preferred Education and Experience Two (2) years of experience using Michigan Department of Health and Human Services (MDHHS) required assessment tools: Child and Adolescent Functional Assessment Scale (CAFAS), Preschool and Early Childhood Functional Assessment Scale (PECFAS), and Level of Care Utilization System (LOCUS) Five (5) years of previous behavioral mental health experience Two (2) years of experience developing and delivering training content to a variety of audiences utilizing Adult Learning Principles Required Licenses or Certifications Licensed Master Social Worker (LMSW), Limited Licensed Master of Social Work (LLMSW), Licensed Professional Counselor (LPC), Limited Licensed Professional Counselor (LLPC), Temporary Limited Licensed Psychologist (TLLP), Limited Licensed Psychologist (LLP) or Licensed Psychologist (LP) Possession of state licensure appropriate to position and ability to meet privileging and credentialing guidelines Possession of a valid Michigan driver's license and operable, insured automobile for authorized travel Preferred Licenses or Certifications Trainer Certification for MDHHS required assessment tools: Child and Adolescent Functional Assessment Scale (CAFAS), Preschool and Early Childhood Functional Assessment Scale (PECFAS), and Level of Care Utilization System (LOCUS) Trainer Certification in Evidence-Based Practices including but not limited to Motivational Interviewing, Integrated Dual-Diagnosis Treatment and Nonviolent Crisis Intervention. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: Knowledge of: Applicable computer applications, including electronic learning systems and presentation programs Training development activities and curriculum methods Michigan Mental Health Code Mental illness, developmental disabilities, and substance use disorders in adults and adolescent populations Maintain thorough working knowledge of MCCMH and the Michigan Department of Health and Human Services (MDHHS) standards and licensing requirements applicable to training requirements. Skill in: Organization and time management Using good professional judgment for the welfare and safety of consumers Excellent written and oral presentation skills Analyzing information and completing reports Initiative and ability to work independently Ability to: Collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership Work in an environment which embraces the county's Dignity Campaign Effectively speak, write, and understand the English Effectively speak, write, and understand a language other than English is preferred Understand and carry out oral and/or written instructions Accurately organize and maintain paper documents and electronic files Maintain the confidentiality of information Work independently

The Development Coordinator will be responsible for assisting the Development Managers with project processes and the Director of Development in the daily operations of the Development Department. Roles and Responsibilities Manage weekly department level L10 information including agenda, minutes, scorecard, trackers, and record outcomes. Attends internal and tenant meetings. Take detailed notes, circulate summaries, follow ups, and to dos. Attend pre-budget meetings to gain knowledge of upcoming projects and budget requests. Schedule pre-application meetings with municipalities for projects once budgets are requested. Attends pre-application meetings to aid the Development Manager(s), confirm approval process, submittal requirements, and deadlines. Schedule preliminary and final project budget meetings to ensure timely completion by the Development Manager(s). Attends development pass off meetings in preparation for project release and upcoming project submissions. Coordinate meetings with clients, municipalities, engineers, architects, and other vendors. Aides the Development Manager(s) with governmental submissions. This would include completing applications, picking up plans, delivering or sending plans, check requests, and any other required items related to the entitlement process. Maintain all project plans, comment letters, third party reports, and other required items in SharePoint and Procore. Communicate with consultants and tenants to gather information for upcoming submissions to assist the Development Manager(s). Secure all travel arrangements for the Development team members including flights, rental car, and hotel. Assist Development Manager(s) and Project Manager(s) with bond requests and/or cancellations at the completion or termination of a project. Submit all RFIs to tenant and other departments for projects from lease execution to construction pass off. Collaborate with Process and Infrastructure Manager to maintain all development processes. Maintain project documents and filing system to ensure consistency. Other duties as required. Requirements Strong organizational and time management skills. Self-motivated and dedicated to delivering quality projects. Well-spoken and the ability to effectively communicate with other departments and outside agencies. Computer literacy, record keeping, and strong leadership abilities are also required. Ability to work independently.

Staff Development Coordinator/Infection Preventionist RN Are you a nurse who is passionate about teaching others? The Staff Development Coordinator/Infection Prevention nurse acts as the educator for the facility, conducts orientation and other in-service educational programs for the nursing staff. In addition, this nurse is responsible for designing systems and approving actions to prevent or control infections, based on surveillance reports of infections and infection potential among residents and staff. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities Designs, plans and provides educational programs on all shifts and for all departments. Participates in the staff evaluation process by providing attendance records and observation of employee performance. Provides general facility orientation to all new employees and ongoing in-service education. Plans and provides a monthly and annual schedule of planned education programs. Ensures Certified Nursing Assistants (CNA)/State Tested Nursing Assistants (STNA) meet the annual 12-hour in-service requirement. Actively participates in quality assurance and reports concerns to supervisor. Monitor healthcare-associated infections. Assess infection prevention problems and makes recommendations for corrective action. Initiate, review, and revise infection prevention policies and procedures. Conduct outbreak investigation and initiates control measures. And report communicable diseases to the state as required by law. Qualifications 1-3 years of experience in long-term care setting preferred Current Registered Nurse (RN) licensure in the state CPR certification About Ciena Healthcare

Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace 5 years and counting. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our clients innovate with technology and process, enabling their growth and success. Our client partnership is central to our shared success. Overall, our core purpose is to help great people advance and great companies thrive . At Awecomm, our values are core to our mission to be passionately supporting 25,000 great people: Be Transparent - open and honest is not optional Be Helpful - enthusiastic, flexible, supportive, and team oriented Be Exceptional - together we can go beyond great, and be exceptiona What you will be doing We are seeking an experienced Technology Training Specialist on a contract basis to deliver engaging, instructor-led training sessions. This role will start with foundational AI courses and later expand to cover other technology fundamentals. As a contract instructor, you will primarily deliver virtual and/or on-site training programs for Awecomm clients and internal teams, helping professionals enhance their technical proficiency and productivity. Key Responsibilities Deliver Training: Facilitate interactive, instructor-led sessions focused on AI fundamentals initially, then broaden to other technology topics (e.g., Microsoft 365). Curriculum Development: Customize and update training materials to ensure relevance and engagement for diverse audiences. Adaptability: Adjust teaching methods to suit different learning styles and environments (virtual and in-person). Client Engagement: Represent Awecomm professionally, ensuring a positive learning experience for participants. Feedback & Improvement: Collect participant feedback and recommend enhancements to training content and delivery. Experience & skills that will enable your success Experience: Proven experience in a training or educational role, with a strong track record of developing and delivering professional training programs to diverse audiences. AI Knowledge: Solid understanding of AI fundamentals and practical applications Technical Proficiency: Deep understanding of Microsoft Office 365 suite and a basic to intermediate knowledge of AI concepts and applications. Communication Skills: Exceptional verbal and written communication skills, with the ability to explain complex technical information in an accessible manner to various audiences. Adaptability: Comfortable with a contract role which includes flexible work schedules, including remote and on-site work, and able to adapt training methods to suit different environments and organizational cultures. Contract Details Type: Independent contractor (1099)

Presbyterian Villages of Michigan, a faith-based, premier nonprofit organization providing senior living and services in Michigan, has a great opportunity to join our team as a Compliance and Training Specialist. The Compliance & Training Specialist manages, directs, coordinates, and oversees PVM's compliance program for all affordable housing communities. Train all housing staff on resident file recordkeeping, rules and regulations in accordance with the HUD 4350.3 Handbook and Section 42 IRS code and housing software. Compliance & Training Specialist is the lead representative for PVM in all regulatory and compliance matters to ensure compliance with appropriate State and Federal regulations. This position reports to the Vice President of Housing Operaitons. PVM offers a great work environment; competitive compensation; attractive health benefits package; generous Paid Time Off, Paid Holidays, Daily Pay, and a Retirement Savings Plan, with immediate vesting and employer match after one year. For immediate consideration, visit ************ and upload resume, complete application including compensation expectations. Responsibilities Essential Duties: 1. Guide, monitor and assist Village staff on all aspects of compliance with HUD Secure Systems and the Enterprise Income Verification System (EIV) including managing and setting up of new employees with access and training on required monthly reports. 2. Direct the development or implementation of Section 8/Section202/Section 42/MSHDA/IRS/HUD/HOME compliance-related policies and procedures throughout the organization. 3. Coordinate and oversee LIHTC and HUD file and management occupancy review and REAC inspection preparation and monitor corrections if necessary before and after external file audits. 4. Conduct periodic internal resident file reviews or audits at each Village to ensure that records are current and in compliance with regulatory agency requirements. 5. Train Village staff in the use of HUD Secure Systems and EIV, including initial setup and yearly certifications. 6. Train new or current staff on appropriate use of housing software, proper record keeping of resident files, certifications, re-certifications and other areas of third party compliance. 7. Float between Villages as needed during Administrator vacancies, vacations, or other reasons, as requested, and as needed. 8. Collaborate with 2nd Compliance Specialist to work as a cohesive team, in addition to covering portfolio emergencies when on vacation, or as needed. 9. Monitor use of MSHDA online software to ensure ongoing compliance with Section 42. 10. Conduct and submit compliance reports with regulatory agencies and investors/partners 11. Develop and facilitate HUD and MSHDA compliance training updates to Village Staff. 12. Approve in-house files for all HUD Villages to ensure Section 8 and 202 compliance. Approve in-house files for all LIHTC Villages to ensure Section 42 compliance in accordance with PVM policy and HUD/MSHDA regulations. 13. Approve in-house files for all Villages that have funding from HOME funds to ensure HOME compliance. 14. Report violations of compliance or regulatory standards to duly authorized enforcement agencies as appropriate or required. 15. Identify compliance issues that require follow-up or investigation. Conduct or direct the internal investigation of compliance issues. 16. Design or implement improvements in communication, monitoring, or enforcement of compliance standards. 17. Develop, implement, and manage new and current written policies and procedures related to compliance activities as updates with HUD and Section 42 are announced. 18. Supervise, monitor, and assist Village staff on all aspects of compliance during time of increased volume (lease-up, re-certifications, etc.) 19. Setup software for all new facilities (ICAM, TRACs, and EIV [HUD]) 20. Monitor compliance systems to ensure their effectiveness. 21. Prepare management reports regarding compliance operations and progress. 22. Discuss emerging compliance issues with management or employees. 23. Provide technical support to Village and Finance staff on all issues relating to ICAM, Voucher processing, HUD secure system, and MSHDA COL software. 24. Keep informed regarding pending industry changes, trends, software, housing and tax credit compliance, and best practices. 25. Conduct external file services and trainings for organizations affiliated with PVM upon request. 26. Attend and participate in all appropriate meetings and training opportunities in order to keep informed on current information and skill development. 27. Follow established policies and procedures including but not limited to: o Presbyterian Villages policies and procedures. o Safety policies and procedures. o Federal, state and local regulations. 28. All other duties as assigned Qualifications SKILLS & ABILITIES Education : Bachelor's degree in business or related field. Equivalent experience a plus. Experience: Five years' experience/background in HUD/MSHDA regulatory compliance and in senior housing Computer Skills: Advance proficiency in Word, Excel, Outlook and Housing software Certificates & Licenses Valid Driver's License Certified Occupancy Specialist and Tax Credit certification, a plus Other Requirements: The employee will have a flexible work schedule designed to meet PVM's needs. Must have ability to travel and work long hours as needed. Reliable transportation required. For immediate consideration, visit ************ and upload resume, complete application including compensation expectations.

We are looking for a detail-oriented Trainer/Onboarding Specialist to support our rapidly growing client base. This role will help reduce workload for our internal leaders by taking ownership of onboarding and training agents and their staff on our client's systems and processes. The ideal candidate will have strong teaching or training experience (retired educators welcome), excellent communication skills, and the ability to confidently guide agents through technical and process-based learning sessions in a professional, client-facing environment. Key Responsibilities ● Ensure agents and staff understand workflows and can confidently use the system: Onboarding Sessions (Approx. 30 minutes per client) ● Conduct onboarding sessions via Microsoft Teams to set up new B File accounts. ● Collect and input clients' scheduling links (Microsoft Bookings or Calendly) into their B File account. ● Guide clients through updates or changes to their scheduling links as needed. Training Sessions (Approx. 1 hour per client) ● Deliver comprehensive training covering: Overview of B File's platform and features. Step-by-step walkthrough of the Risk Assessment Calculator (screen share). Introduction to calling services. One-Off Training Sessions (Approx. 30 minutes) ● Provide refresher training for agents and their staff. ● Deliver tailored training for individuals or small groups to address specific needs or reinforce skills. ● Adapt delivery style depending on the audience to maintain credibility and engagement. General Responsibilities ● Maintain professionalism and presentability on camera during Teams sessions. ● Establish credibility quickly with experienced, assertive agents by being confident, well-prepared, and fluent with material. ● Track completed onboarding and training sessions, providing feedback and insights to leadership for continuous improvement. ● Work closely with Jamie and the leadership team to ensure training content is accurate, consistent, and effective. Requirements ● Education/Experience: Background in teaching, training, coaching, or adult education strongly preferred. Insurance or call center experience is a big plus. ● Technical Skills: Proficiency with Microsoft Teams and related software tools. Strong computer skills, including the ability to navigate scheduling platforms (Microsoft Bookings, Calendly). Ability to learn and confidently teach B File tools and calculators. ● Soft Skills: Clear, professional verbal and written communication. Strong vocabulary and ability to present confidently to experienced professionals. Highly presentable and professional demeanor in client-facing interactions. Adaptability to different audiences and comfort handling assertive participants. Work Schedule & Environment ● Full-time role; schedule will include both traditional 9-5 shifts and later shifts (e.g., 11-7) to provide coverage for agents in different time zones (West Coast, Alaska). ● Two 15-minute breaks and one paid 1-hour lunch daily. ● Onsite role with consistent presence required.

The Leadership Coaching & Training Specialist will be responsible for developing leadership coaching skills, ensuring proficiency in client processes, and facilitating the onboarding of new leaders. This role will focus on empowering leaders to foster team growth, navigate organizational processes, and create a culture of accountability and performance excellence. The ideal candidate will have strong experience in leadership coaching, a deep understanding of corporate processes, and a passion for mentoring and onboarding new leaders. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - **************************** Responsibilities Leadership Coaching: Develop and implement coaching programs that enhance the leadership capabilities of both new and existing leaders. Provide personalized coaching to help leaders improve their performance, decision-making, and team management skills. Process Proficiency: Ensure leaders are well-versed in client processes, tools, and systems. Conduct regular training and workshops to improve operational efficiency and process adherence within leadership teams. Onboarding: Lead the onboarding process for new leaders, ensuring a smooth transition into their roles. This includes helping them understand company culture, expectations, key performance metrics, and available resources. Mentorship: Serve as a mentor for leaders, providing guidance on career growth, leadership challenges, and strategic thinking. Performance Development: Assess leaders' current performance levels and identify areas for improvement. Work with them to set personal and professional goals and provide actionable feedback to drive success Training Facilitation: Design and facilitate workshops, training sessions, and development programs focused on leadership growth, conflict resolution, and team management. Qualifications Successful completion of client training within 60 days of entry in role. 2 or more years' experience in a call center supervisory role Proven experience in leadership coaching or similar coaching and development capacity Strong understanding of Qualfon and client specific processes Excellent communication and interpersonal skills Ability to inspire and develop leadership talent at all levels of the organization

Buckland is looking for an Operations Training Specialist What you'll be doing This position is responsible for identifying regulatory changes determining impact on the brokerage division. This role will be responsible to educate the operations team, confirm systems readiness, and document any changes in work instructions and/or standard operating procedures. What we can offer you Competitive salary, benefits package, and matching retirement plan A friendly, collaborative work environment Opportunities for professional development & ongoing learning A chance to be part of a growing organization You will be responsible for Identify training needs by evaluating operations employees' strengths and weaknesses, develop and maintain in-house training programs in conjunction with the Quality and Operations Manager. Prepare teaching plans and material and update annually as required for in-house training. Educate new and established operational employees on related regulatory functions of their work along with proper use of software applications from different shifts and locations in conjunction with Supervisors. Direct structured learning experiences and monitor results by reporting employee errors. Assist with special projects and QW UAT when required. Keep abreast of CBP and PGA regulatory changes that impact analyst training or application functionality. Good written and verbal communication skills. Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook. Demonstrate your meticulous attention to detail by ensuring accuracy and decision making. Driven by results working in a fast paced environment. Maintain a well-organized calendar to balance meetings, tasks, and future initiatives. Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively. What we need from you High school diploma or equivalent. Certified Customs Specialist (CCS) Designation (must maintain yearly status). Minimum 3 years of experience in an operations department. Proven ability to master the full training cycle. Ability to present complex information to a variety of audiences. Strong verbal and written communication skills. Excellent problem-solving skills. Advanced knowledge of MS Office. Must be legally eligible to work for the Company at all times. Valid Valid Passport and ability and desire to occasionally travel if required to other offices locations in Canada/USA/MX

":"The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process. In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution. When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. ","job_category":"Customer Service","job_state":"MI","job_title":"Entry Level Customer Training Specialist - Traveling","date":"2026-01-22","zip":"48201","position_type":"Full-Time","salary_max":"52,000. 00","salary_min":"50,000. 00","requirements":"Bachelor's degree or equivalent experience~^~Ability to travel 80% of the time~^~Outgoing, friendly personality~^~Strong written and verbal communication skills~^~Must have reliable transportation as well as a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years~^~Must have reliable home internet with sufficient bandwidth for video conferencing","training":"Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds' solutions 'in action' by visiting car dealerships that already utilize our solutions on a daily basis. ","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Paid vacation and sick days - Eight paid holidays - Referral bonuses - Professional development and training - Promotion from within Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

Operations Training Specialist Job ID: A25-051 Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay. Your Valued Contributions: The Operations Training Specialist (OTS) works to enhance employee skills, productivity, and overall performance by providing comprehensive and effective training on Alcona Health Center's Electronic Medical Record and integrated systems to all end users. They act as a dedicated system resource and mentor. The OTS models patient service excellence and enforces the mission of AHC during all mentorship opportunities. The OTS serves as a bridge to understanding operational workflows and the configuration of systems through collaboration with the Operations and Health Information teams. 1. Trains staff, in coordination with site and department managers, on Electronic Health Record (EHR) system and Practice Management (PM) procedures. a. Provides initial training on the EMR system primarily to non-clinical staff positions across departments including operations and population health. b. Follows-up with trained staff to ensure proper use of the system and provides ongoing training on the EMR system as needed. c. Enforces use of the established Health Information ticket system and may act as a liaison, providing daily support to EMR application users through troubleshooting, coaching, and consulting in the EMR or general procedures. d. Collaborates with the HI Department on supporting materials for EMR procedures, including but not limited to workflows, presentations, hand-outs, videos, training aids, paper, and web-based systems documentation in conjunction with organization policies and procedures and ensures adherence to the appropriate workflow approval process. e. Develops and implements guidelines and schedules for the training of staff. f. Under the direction of the Operations Coordinator, in collaboration with the HI Department, identifies issues with, will contribute to developing and maintaining workflows and documentation both for the EMR and PM functions according to the workflow approval process. Documentation includes the writing of new and revised procedures to support the workflows. Prepares, plans, and works with the operations team to roll out new workflow and educate end users. g. Assess and troubleshoot user-reported problems in a timely manner; decide which issues need to be elevated to Health Information and/or Information Systems. h. Trains end users on the documentation of key metrics such as Uniform Data System (UDS) measures. i. Maintains all appropriate documentation and reports, competencies, and incident reports. 2. Trains staff in service excellence, service recovery, phone etiquette, communication including de-escalation strategies for the best possible patient experience. 3. Is considered a champion of HIPAA and Privacy ensuring that all training includes a focus on HIPAA, including the Security and Privacy Rules, compliance. a. Ensures that training strategies and content support HIPAA and AHC privacy, security, and confidentiality policy and procedure compliance, and ensures that staff understand how to perform their job duties in a compliant way. b. Can recognize a HIPAA (Security and Privacy Rule) or AHC Privacy/Security/Confidentiality Policy and Procedure concern and escalate as needed according to AHC policy. 4. Assess training needs: Use competency checklists, surveys, interviews, and consultations to determine what training is needed 5. Design and create training materials: Create manuals, online learning modules, and other course materials 6. Deliver training: Use a variety of instructional techniques to teach employees 7. Evaluate training programs: Use assessments, surveys, and feedback to measure the effectiveness of training 8. Perform administrative tasks: Schedule classes, monitor costs, and coordinate enrollment 9. Ensure compliance: Make sure training projects comply with regulations and standards 10. Acts as systems resource for the health center. a. Contributes to daily operations and suggests changes or improvements to department leads as needed. b. Conduct observations of users in their work environment, works with Site Managers to identify areas for improvement and suggestions to help users get back on track. c. Troubleshoots internal EMR issues raised by ACH staff and reports all issues to the Health Information department with supporting documentation of any troubleshooting already conducted. d. Exhibits a high level of demonstrated knowledge in policies and procedures for health center positions. 11. Attends job related in-service, meetings, and training to maintain professional and technical knowledge as directed. 12. Develops and maintains positive relationships with the end user base, management, and training team colleagues. 13. Follow current COVID-19 guidance from applicable agencies as it pertains to the role. 14. Exercise discretion and strict confidentiality with all information including sensitive personal information and medical information, while performing all duties within HIPAA regulations. 15. Consistently adheres to organization rules, regulations, and policies, including the AHC Code of Conduct and Compliance policies. 16. Attendance a. Ensures attendance and hours worked are accurately recorded. b. Effectively manages paid vacation and sick leave. c. Responsible for regular, predictable attendance and working hours as scheduled. 17. Accepts and performs other job-related duties, projects, and responsibilities, as required. Required Training & Experience: Possesses a current Basic Cardiac Life Support (BCLS) CPR (or obtain within six months of starting employment. Possesses the ability to secure transportation to allow for reliable and timely work attendance, including when business is required to be conducted at sites other than your primary worksite. Microsoft Office and Microsoft Word. Ability to use the Electronic Health Records system effectively. We're Here For You: Supporting Balance: As a part of our family, you will work full time (40 hours/week) with a base starting wage dependent on education and experience. Numerous holidays, generous vacation time and sick days are also offered. Supporting Your Health: Low deductible Medical, Rx, Vision & Dental insurance at a minimal cost for employees. Supporting Your Future: Retirement Savings Plan, FSA, Life, AD&D, & Short/Long Term Disability Insurance. Supporting Your Education: Continuing Education Assistance program. Employment with AHC may also qualify you for student loan forgiveness under the Public Service Loan Forgiveness program. Ready To Get Started? Resumes and cover letters are accepted and welcomed in addition to your completed application. Questions can be sent to ********************** Fighting Against Discrimination: Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alcona Health Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alcona Health Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy, sexual orientation, and transgender status), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alcona Health Center will not tolerate discrimination or harassment based on any of these characteristics. Alcona Health Center encourages applicants of all ages. Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” **************. An EOE.

OUR ORGANIZATION: Kinexus, recognized as one of Nonprofit Times 2017, 2018, 2019, 2020, 2021 and 2022 Best Nonprofits to Work For, is a cutting-edge community development organization with growing initiatives to create an economically thriving Michigan. We are change agents who create solutions for business, workforce, and community challenges to promote economic vitality. The Michigan Works Team is made up of dedicated professionals whose role is to develop the local workforce and build a talent pipeline to meet current and future needs of employers in the area. At the same time, we are helping jobseekers in our community find sustainable employment. Customers come to the One Stop with many different skill levels and work with our specialists through coaching, scholarships for classroom training in high demand occupations, and on-the-job training opportunities. We work closely with local businesses to connect jobseekers to multiple types of employment from entry level work to professional careers. OUR DESIRED OUTCOMES: Our long-term outcome is to attract individuals to support economic growth and vitality in Southwest Michigan. The Career Development Specialist will assess and evaluate One-Stop customers in alignment with high-demand industries, identify opportunities for skill upgrades or re-training, and enroll qualified job candidates into appropriate training opportunities. These opportunities will result in assisting job candidates to placement in high-demand sectors resulting in higher wage earnings. WHAT WE EXPECT FROM YOU: The Career Development Specialist is a crucial player within Michigan Works! Team. They are working with a variety of populations seeking employment, including low-income individuals, youth, college students, adults switching careers, single-parents, offenders, long-term unemployed, and ALICE population connecting them to community resources. They ensure the job seeker has a good customer experience while they align key resource for assisting with barriers to employment. The expectation is the Career Development Specialist will strive to dual enroll the job seeker in multiple programs that will help them reach self-sufficiency. Develop a working knowledge of required competencies of workforce programs: WIOA (Workforce Innovation Opportunities Act), FAE&T (Food Assistance Employment & Training), PATH (Partnership Accountability Training and Hope), RESEA (Reemployment Eligibility Service Employment Assessment), TAA (Trade Adjustment Assistance), Wagner-Peyser, and other programs as they are awarded Identify and provide career coaching, including resume assistance, mock interviews, supportive services, training opportunities, and professional development services in line with job seeker needs and regional job growth-employer demand Work to resolve barriers with disadvantaged participants and help establish and connect the participants to training, employment, and scholarship opportunities Perform timely data entry and maintain accurate participant files and perform monthly audits on each participant's file Maintain knowledge of current Michigan Works! services, high-demand sectors, and local employment opportunities Ongoing outreach and recruitment to seek potential customers for established programs Utilize tools to assess skills and abilities, assist with career planning, and provide continuous monitoring of the career development process Works closely with Workshop Facilitator on the development of career coaching workshops both in person and in a virtual setting. Interact daily with internal and external partners to achieve successful outcomes in support of performance metrics and organizational vision, goals, and strategies Performs an array of service duties including: Veterans Affairs Hiring and Special Event Planning Jobseeker Outreach High School Completion and Adult Education Provider Outreach Community Resources and Partner Engagement Workforce Intelligence and Salesforce Compliance and File Retention Strong collaboration skills and ability to work with multiple teams within Kinexus Group to streamline services, and maximize all resources in support of the right service at the right time Model the way for a common purpose and shared consciousness under our Team of Teams approach. Accountability to align with the mission, vision and values of Kinexus Group Live our values - be bold, be inspirational, be entrepreneurial and be inclusive. Continuous quality improvement MINUMUM REQUIREMENTS: Bachelor's Degree or equivalent professional experience in business, human services, workforce development, or a related field Strong interpersonal and communication skills Passionate about serving others and the community Capability to work in a team environment Ability to organize, prioritize, and maintain confidentiality Solid computer skills and ability in Microsoft, Excel, Power Point and virtual meeting platforms (ex: Google Hangout, Zoom) Ability to adapt to change and work in a fast pace environment Strong critical thinking and problem-solving skills PREFERRED EXPERIENCE: Two years of professional experience in business, social services, workforce development, or a related field Prior case management experience Spanish bilingual ability PHYSICAL REQUIREMENTS: Must be able to lift to 25 pounds at times. Must be willing and able to travel approximately 30% of the time between Berrien, Cass, and Van Buren counties. WORK ENVIRONMENT: Flexible and open. Periodic telecommute work. WHAT YOU CAN EXPECT FROM US: A robust onboarding experience to integrate you into our team. Team of Teams training in support of the organizational strategies. Job training and development to ensure you are established and growing in your role. Cross Operational Meetings with your peers. Exceptional benefits. Be a part of transformational change in Michigan. We have unique culture that requires individuals to be BOLD, INSPIRATIONAL, ENTREPRENEURIAL and INCLUSIVE. We spend more waking hours with each other than we do with family or friends, so finding someone that adds to our culture is extremely important. Kinexus Group is an Equal Opportunity Employer/Program. Auxiliary aids, reasonable accommodations and/or services are available upon request for individuals with disabilities. Michigan Relay Center: 711 Voice and TDD. Kinexus is a partner of American Job Centers.

**Title:** Test Development Specialist **Salary:** $91K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Development Specialist is responsible for the full cycle of development for Licensure Examinations which adhere to the requirements detailed in each client's contract and industry practices. This position is client facing and includes content development and psychometric analysis responsibilities. This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, with occasional travel (up to 25%) required for meetings, events and workshops. **Role Responsibilities** - Performs assignments related to the construction, maintenance and validation of licensure and certification tests. - Designs and conducts job analysis studies, including surveys and focus groups. - Develops and updates test content specifications. - Develops and reviews test items for written and/or performance exams. - Facilitates item and exam development committee meetings and training sessions being conducted on-site or virtually. - Conducts statistical analyses of items, constructs examinations, and evaluates exams post-launch. - Facilitates standard setting workshops and studies. - Conducts pre-equating or post-equating analyses as needed. - Writes technical reports related to examination development, performance, and maintenance. - Manages portfolio of client projects to ensure deliverables are completed according to quality standards and project timelines. - Consults with clients regarding test development methods and best practices. - Provides client-facing documentation to report activities related to test development and psychometric evaluation. - Performs operational projects and research studies. - Proposes and presents at professional conferences and conducts research for publications. **Knowledge, Skills and Experience Requirements** - Education to Master's degree level (Ph.D. desirable) in I/O psychology, measurement, education or other assessment related area. - 3 or more years' experience in professional test development is ideal. - Testing experience in Certification and/or Licensure industry preferred. - Training and experience in the use of psychometrics preferred. - Experience in managing multiple project assignments, timelines and deliverables desirable. - Proficiency with Microsoft Office applications. - Knowledge of SAS, SPSS and/or SQL preferred. **Benefits** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Community Learning & Development Coordinator: Microsoft Stack Qualifications: 5+ years of professional experience in Learning & Development and/or Instructional Design Skilled in creating different forms of effective training content - competency in Articulate 360 a plus. Strong familiarity with Learn365/LMS365 High proficiency in Microsoft 365 suite. Some experience with using SharePoint - LMS is a plus (SCORM, data and metrics performance tracking etc.) A PLUS Excellent communicator with astute project management skills. Collaborative, flexible, and motivated individual with a commitment to excellence. Keywords: Education: BA/BS Skills and Experience: INSTRUCTIONAL DESIGN ARTICULATE LOGISTICS METRICS PROJECT MANAGEMENT CRM --- Extended ------ Extended Job Description --- Examination and Evaluation Specialist to join our post-graduate higher education team. The successful candidate will be responsible for designing, developing, and implementing assessment tools, including quizzes, assignments, and forms, using Microsoft Teams. This role is crucial in ensuring the effective evaluation of learners' progress and performance. Key Responsibilities: Assessment Design: Develop and design quizzes, assignments, and evaluation forms tailored to course objectives and learning outcomes. Implementation: Utilize Microsoft Teams to create and distribute assessment tools, ensuring seamless integration with course materials. Evaluation: Monitor and assess learners' performance, providing timely feedback and support to enhance their academic progress. Collaboration: Work closely with faculty members to align assessment strategies with curriculum goals and standards. Data Analysis: Collect and analyze assessment data to identify trends, strengths, and areas for improvement. Generate detailed reports on learners' performance and progress. Use data insights to inform and enhance teaching strategies and curriculum development. Present findings to relevant stakeholders, including faculty and administrative staff. Continuous Improvement: Stay updated with the latest educational technologies and assessment methodologies to continuously improve the evaluation process. Support: Provide technical support and training to faculty and students on using Microsoft Teams for assessments. Qualifications: Education: Master's degree in Education, Educational Technology, or a related field. Experience: Proven experience in designing and implementing assessments in higher education settings. Technical Skills: Proficiency in Microsoft Teams and other educational technologies. Analytical Skills: Strong ability to analyze data and generate actionable insights. Communication Skills: Excellent written and verbal communication skills. Interpersonal Skills: Ability to work collaboratively with faculty, staff, and students. Preferred Qualifications: Experience with online learning platforms and digital assessment tools. Familiarity with post-graduate education standards and practices.

Employment Training Program (ETP) Specialist- Full-time Working in our Employment Training Program, you will be serving youth who live in one of Wedgwood's 10 residential homes, as well as youth in the community. You'll mentor youth ages 15-18, while helping them develop various hands-on and vocational skills in preparation for joining the workforce. Some of these skills include, but are not limited to: resume building/interview skills, customer service, lawn care/landscaping, wood working, car detailing, small engine repair, janitorial skills, sewing, etc. Hours: Shift times vary between 9am-8pm Monday-Friday, and every other Saturday. Compensation + Collaboration We re starting team members $18-20 per hour with a generous benefits package. You ll join a passionate, purposeful, and collaborative team who is committed to doing what it takes to give youth a brighter future. Qualifications: High School diploma is required Prior experience working with adolescents and or prior supervisory or teaching experience is preferred Must have a valid driver s license Lawn care experience preferred Woodshop/carpentry experience is preferred The ability to lift at least 50 lbs. of stationary weight is required The ability to bend, twist, stoop and bear weight of materials is required Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goals, purposes, and objectives of the agency. Benefits: 403(b) retirement plan with employer match Medical plans with great coverage options Free supplemental virtual PCP care with medical plan Flexible Spending Accounts Health Savings Accounts Dental and vision plans Pet insurance Legal insurance Flexible Spending Accounts A Locally Partnered Employee Assistance Program Competitive time off Direct deposit Federal Student Loan Forgiveness through PSLF Paid Holidays We also offer a variety of employer paid benefits for full time staff Short term disability Long term disability Life insurance up to 2x your annual salary No-cost, employer paid training and re-certification provided to staff Wedgwood has full gymnasium and state-of-the art 24-hour wellness center filled with a wide variety of workout equipment, available to staff at no cost. Walking trail that leads around the beautiful campus. Through community partnerships, Wedgwood employees and in some cases family members, are eligible for application and tuition fee discounts for several local colleges and universities. Wedgwood Christian Services Since 1960, Wedgwood Christian Services has been dedicated to boldly taking on the toughest problems facing children and families through residential care, counseling services and community programs. Leaning on our faith and core values of integrity, compassion, excellence, and diversity, we tackle the crucial work of supporting and restoring the wellbeing of all those who call West Michigan home. Mission: Wedgwood Christian Services extends God's love to youth, adults, and families through professional counseling and educational services. Core Values: Integrity, Compassion, Excellence, and Diversity

Who we are Welcome to MiSide, a Community Impact Network dedicated to providing expert support and guidance with every side of life. One trusted full-service partner people of all ages and backgrounds can go to for help with everything from early childhood development to mental health and wellness to employment and wealth management even finding a place to call home. There's always an upside to working together, especially when you're working with the best to make the world a better place for everyone. Get ready to see it first hand with MiSide. Position Summary The Early Childhood Workforce Development Specialist supports the education, credentialing, and career pathways of the Brightmoor Quality Initiative (BQI) workforce. This role works closely with childcare providers, consultants, and partners to strengthen onboarding, guide staff through credentialing and apprenticeship opportunities, and track workforce progress across multiple systems. The Specialist uses data, reporting, and coordinated support to improve staff retention, ensure compliance with grant requirements, and advance quality outcomes for early childhood programs. Duties and Responsibilities Serve as the primary workforce development liaison for Brightmoor Quality Initiative (BQI) providers, supporting staff onboarding, orientation, and long-term career pathway planning. Collaborate with childcare owners and providers to assess workforce challenges, particularly for staff new to early childhood education, and identify targeted solutions including apprenticeships, credentialing pathways, and professional development opportunities. Support the implementation of individualized workforce goals and action plans developed in partnership with Early Childhood Consultants, ensuring alignment with program quality standards and business sustainability goals. Guide and monitor staff progress toward Child Development Associate (CDA) credentials and other certifications, including enrollment, coursework completion, documentation, and renewal requirements. Manage and maintain accurate workforce records across multiple platforms including MiRegistry, ProSolutions, COR, Great Start to Quality, and other relevant systems. Collect, analyze, and produce regular monitoring reports related to staff credentials, training completion, COR and ProSolutions data, provider enrollment, staffing rosters, and grant-required performance indicators. Ensure 100% of participating providers have explored and, where applicable, accessed local, state, and federal funding sources to support workforce education, training, and career advancement. Track provider quality ratings and assist with operational improvements, including development and updating of staff handbooks, policies, procedures, training plans, and professional development systems. Coordinate communication between providers, consultants, training partners, and apprenticeship programs to ensure seamless workforce support and follow-through. Maintain organized, compliant data management and file systems to support audits, reporting requirements, and continuous quality improvement efforts. Provide concise written and verbal updates to leadership, funders, and stakeholders regarding workforce progress, outcomes, challenges, and recommendations. Support additional workforce development, education, and quality initiatives as assigned to advance the goals of the Brightmoor Quality Initiative. Qualifications Education Bachelor's degree in business required. Early Childhood or small business sector experience preferred. Experience Previous experience tracking, maintaining, and providing reports in regard to pertinent grant funded programming on a regular basis. Proficiency in using Great Start to Quality platform, MiRegistry, Prosolutions, and other relevant software. Excellent communication, organizational, and documentation skills. Ability to travel for onsite visits and trainings as needed. Additional Skills Ability to build strong relationships with childcare providers and team members. Strong problem-solving and technical assistance skills. Commitment to ongoing professional development and learning.

Department: Employment & Training Wage Grade: Rye-6 FLSA Status: Non-Exempt Affiliation: TPOAM Gen Under the supervision of the Programs Manager, oversees the Employment Services System within the Monroe Service Center. Monitors unemployment claimants registering for the labor market exchange between job seekers and employers. Acts as a support person for all Workforce Development Programs. Employment Qualifications: Education: High school graduation or equivalent with advanced coursework in computers/word processing, and public relations. Experience: Two years workforce development and/or customer service required. Less experienced will be considered with an Associate's degree with emphasis on human services, socials services, or workforce development. Licenses and Certifications: Valid Driver's License. View the job description here:

Department: Employment & Training Wage Grade: Rye-6 FLSA Status: Non-Exempt Affiliation: TPOAM Gen Under the supervision of the Programs Manager, oversees the Employment Services System within the Monroe Service Center. Monitors unemployment claimants registering for the labor market exchange between job seekers and employers. Acts as a support person for all Workforce Development Programs. Employment Qualifications: Education: High school graduation or equivalent with advanced coursework in computers/word processing, and public relations. Experience: Two years workforce development and/or customer service required. Less experienced will be considered with an Associate's degree with emphasis on human services, socials services, or workforce development. Licenses and Certifications: Valid Driver's License. View the job description here:

Goodwill Industries of Northern Wisconsin and Upper Michigan is seeking a Full-Time Workforce Development Training Specialist to join our team in Houghton, MI. Responsible for delivery and oversight of client programming as assigned by Manager. Responsible for determining suitable training/employment consistent with clients desires, aptitudes, and physical, mental and emotional limitations; promoting and developing job openings and placing qualified applicants in employment settings; coaching and training persons with disabilities in organizational and community job sites. Essential Functions: Establish and develop contacts with local businesses/service organizations in order to promote and develop job openings. Communicate incentives for employers and services for the client. Responsible for obtaining referrals. Assist clients in placement efforts including aiding in skill building, application completion, developing interview skills, teaching job retention skills, promoting safe work habits and promoting client awareness of appropriate work attire and hygiene. Responsible for creating accurate and timely case files in MITC, including case notes, intakes, annual report, six-month review, and/or AbilityOne documentation, and reporting such to funders. Responsible for incident reporting within caseload. Assist in obtaining assessment information and conducting intake interviews to determine suitable training/employment consistent with the clients' desires, aptitudes, and physical, mental, and emotional limitations. Responsible for supervision and coordination of program clients. Assist with the facilitation and development of community-based worksites. Teach WFD approved training modules. Market, coordinate, and supervise the vocational training programs. Responsible for tracking clients' hours. Responsible for maintaining appropriate records throughout job development consistent with the monitoring of the clients rehabilitation goals. Maintain an open line of communication with funders. Coordinate and monitor ongoing operations at community worksites. Facilitate movement of clients into competitive employment upon completion of vocational training, as appropriate. General Duties: Promote appropriate personal work ethics, attire and hygiene when working with clients, local businesses/service organizations and referring agencies. Responsible for overseeing job coaching clients in community-based sites. Assist in job modifications for clients as necessary. Communicate with the employer on the work performed. Other duties as assigned by supervisor. Responsible for maintaining a clean work area. Responsible for implementing safety practices. Aid customer in maintaining government benefits during employment. Being able to work and function as an effective team member. Knowledge, Abilities & Skills: Ability to communicate clearly and effectively with program participants, referral sources, businesses and community organizations. Understanding of vocational rehabilitation techniques and methods. Ability to act as liaison between rehabilitation program participants and businesses to meet the expectations and needs of the program. Leadership and supervisory skills to promote community cooperation and collaboration. Organizational skills as needed to develop the framework and implement the start up of community-based work sites. Ability to professionally represent to the community the mission, goals and objectives of Goodwill Industries. Qualifications: High School Diploma or equivalent required At least on year experience in a human service program required Must have a valid driver's license and proof of insurance

The Leadership Coaching & Training Specialist will be responsible for developing leadership coaching skills, ensuring proficiency in client processes, and facilitating the onboarding of new leaders. This role will focus on empowering leaders to foster team growth, navigate organizational processes, and create a culture of accountability and performance excellence. The ideal candidate will have strong experience in leadership coaching, a deep understanding of corporate processes, and a passion for mentoring and onboarding new leaders. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - **************************** RESPONSIBILITIES * Leadership Coaching: Develop and implement coaching programs that enhance the leadership capabilities of both new and existing leaders. Provide personalized coaching to help leaders improve their performance, decision-making, and team management skills. * Process Proficiency: Ensure leaders are well-versed in client processes, tools, and systems. Conduct regular training and workshops to improve operational efficiency and process adherence within leadership teams. * Onboarding: Lead the onboarding process for new leaders, ensuring a smooth transition into their roles. This includes helping them understand company culture, expectations, key performance metrics, and available resources. * Mentorship: Serve as a mentor for leaders, providing guidance on career growth, leadership challenges, and strategic thinking. * Performance Development: Assess leaders' current performance levels and identify areas for improvement. Work with them to set personal and professional goals and provide actionable feedback to drive success * Training Facilitation: Design and facilitate workshops, training sessions, and development programs focused on leadership growth, conflict resolution, and team management. QUALIFICATIONS * Successful completion of client training within 60 days of entry in role. * 2 or more years' experience in a call center supervisory role * Proven experience in leadership coaching or similar coaching and development capacity * Strong understanding of Qualfon and client specific processes * Excellent communication and interpersonal skills * Ability to inspire and develop leadership talent at all levels of the organization Apply