Patient Service Coordinator jobs at Johns Hopkins University

Our client is seeking a Workplace Experience Ambassador to join their corporate team in Oak Ridge, Florida. The main function of the Workplace Experience Ambassador is to ensure building spaces of a large corporate setting are appropriately set up and maintained to enhance the experience of all parties. The Workplace Ambassador will interact with a large variety of teams and be responsible for providing excellent customer service and a professional, friendly face to internal team and clients. Company shirt will be provided, professional pants and comfortable shoes will be needed Monday-Thursday with a casual Friday option. This person will be expected onside Monday through Friday 8-5. This is a temp to permanent position which requires a 3 month trial period before coming a permanent employee. Job Responsibilities: Provide excellent customer service to all internal and external visitors. Manage all front of house services and appropriately direct incoming queries. Plan and assist with physical setup of events and meeting spaces including furniture, signage, and equipment. Maintain and update daily records of space and room bookings as well as up-to-date event calendars. Support other facilities team services as required. Provide outstanding customer service skills with the ability and confidence to communicate to customers at all levels, both written and verbal. Self-motivated with a confident and energetic attitude. Ability to work with other team members and act as an ambassador of the team. Detail oriented and organized. PC literate with proven ability to manage daily activities using various platforms. Education/Experience: High school diploma or GED required. 1-2 years experience required. Experience in reception, concierge, or related field. Catering or hospitality experience preferred. Compensation: During trial 20-22hr based on experience up to 24hr when permanent Free parking onsite Desired Skills and Experience Workplace experience Events Facilities Coordinator Office Coordination Reception Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Employer: Sterling Medical Sterling Medical is seeking a qualified Medical Support Assistant to provide administrative and clerical support at the Fort Harrison VA Medical Center in Helena, Montana. This position plays a vital role in supporting veterans by ensuring efficient front-office operations within the VA healthcare system. Responsibilities: Provide administrative support to clinical staff and patients. Schedule, confirm, and manage patient appointments using VA systems. Maintain accurate medical and administrative records. Greet and assist veterans, family members, and visitors in a professional, courteous manner. Coordinate communication between departments to support patient care. Qualifications: High school diploma or equivalent Previous experience in a medical or administrative support role. Excellent communication, organization, and computer skills. Prior VA or federal healthcare experience preferred. U.S. citizenship and ability to pass required background checks. Schedule Full-time, Monday-Friday (daytime hours)

Standardized Patients (SPs) are trained individuals who simulate real patient scenarios to support clinical education across physical and mental health disciplines. They recreate patient histories, personalities, emotional responses, and physical findings to help learners practice and refine clinical and interpersonal skills. SPs may be interviewed and examined by students and health professionals as part of their training. This is a part-time position with intermittent work hours. There are three levels of roles in the program, each requiring specific skills and experience: Standardized Patient (SP): Simulates patient scenarios for educational purposes. Physical Examination Teaching Associate (PETA): Standardized patients who are specifically trained to teach, assess, and provide feedback to learners about physical examination techniques. They can also address the communication skills needed. Sensitive Exam Teaching Associate (SETA): Standardized patient encounters involving sensitive exams. This role requires additional training due to the nature of the exam. Sensitive exams typically include breast, pelvic, rectal, and/or testicular exams. KEY RESPONSIBILITIES Simulate patient cases accurately and consistently, including history of current concern, affect/behavior, and physical findings in a standardized, accurate and reliable manner Teach and assess clinical and communication skills for students in medical, psychology, counseling, and other health-related programs. Duties may involve instruction of appropriate examination techniques for both physical and mental health assessments Provide written and verbal feedback to learners Document learner performance with accuracy and consistently using electronic systems Participate in both in-person and virtual simulations as needed Monitor other SPs for quality assurance Accept ongoing feedback and incorporate supervisor feedback into performance Maintain confidentiality of learner information and assessment data Respond to email messages and electronic communications promptly Demonstrate professional behavior and accountability for actions Work collaboratively as a team member Maintain commitments to the SP Program BASIC QUALIFICATIONS Ability to work effectively with diverse populations and demonstrate cultural sensitivity Ability to communicate clearly and effectively with learners from various medical and mental health educational programs Ability to recall an encounter accurately for the completion of checklists and written materials during practice sessions and assessments which result in learner grades Strong organizational skills in all work aspects Ability to work effectively as part of a team and independently Objective and unbiased approach to healthcare interactions Highly reliable and punctual in attendance for both in-person and virtual sessions Flexible and able to adapt in different work situations and learning environments Comfort with appropriate physical and mental health assessments by healthcare students and professionals Proficient with technology including email communication, video conferencing platforms, electronic documentation systems, and basic computer applications REQUIREMENTS High school diploma or equivalent Previous experience in healthcare, education, or customer service preferred, but not required Completion of Standardized Patient training program upon hire COMPENSATION The hourly rate ($28 - $33) varies depending on the level of SP services being provided. These services include SP, PETA, and SETA. Preparation/training for sessions (typically done at home) is paid at a lower rate. ADDITIONAL INFORMATION Standardized Patients (SPs and PETAs) will be recorded for teaching and assessment purposes only using both video recording equipment and virtual platforms. Due to the nature of the training and the conditions being portrayed, existing health conditions may determine which cases and situations an SP will be recruited to portray. This will be considered on a case-by-case basis. All employees must comply with university policies regarding background checks. Compensation & Benefits This opportunity is budgeted at $28.00 - $33.00 hourly base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below. ****************************************************** The Chicago School is an Equal Opportunity Employer. Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.

SUMMARY: Primary responsibilities include portray or simulate a patient as part of a case. Standardized patient learn all aspects of a case portrayal including the patients appearance, demeanor, chief complaint, symptoms, past medical history, family history, and physical findings. Standardized Patients are taught to simulate a variety of abnormal physical findings depending on the case needs. PRINCIPLE DUTIES AND RESPONSIBILITIES: Work in a professional manner when interacting with learners, faculty, and fellow. Portray all aspects of the case as trained including history of current problem, with appropriate affect/behavior and physical findings. Demonstrate improvisational skills when appropriate in case portrayals. Teach knowledge, skills, and behaviors accurately and consistently in a learner centered approach. Complete checklists accurately and consistently. Monitor other standardized patient for quality assurance and communicate with the standardized patient Educator or staff about portrayal inconsistencies. Inform the faculty any of changes in contact information such as name, telephone, home address, and email address. Receive ongoing feedback and modify behaviors accordingly. Provide appropriate feedback to learners and colleagues as needed by the project. Sign up for trainings and portrayals. If encountering issues that hinder ability to request shifts. During teaching or assessment activities, standardized patient should expect that the learner might do one or more of the following: conduct an interview, provide patient counseling, and/or perform physical examinations

Patient Call Center Representative Summary: The Patient Call Center Representative (bilingual in Spanish preferred) supports patients contacting CHOICE Healthcare Service for patient care related inquiries. This includes new patients who would like to establish care or existing patients with specific or general care needs. This position provides best-in-class customer service and communications via multiple channels and platforms and serves as back-up support for clinic calls and other tasks as assigned. Position is 100% remote and we provide equipment and ongoing support. Hours of Operations: Monday-Friday 9:30am - 6:00pm PST Seeking candidates that live in Pacific and Mountain time zones (CO, NV, NM or AZ - no exeptions) Salary - $18.00 - $19.00 hr (Depending on Experience) At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities. What we provide to you as a CHOICE teammate: Care for your wellbeing and work-life balance Professional and personal growth Experienced leadership support Fun and supportive team dynamic with events and celebrations Comprehensive benefit package Responsibilities Essential Duties and Responsibilities: include the following. Other duties may be assigned. Answer high volume of incoming calls and place outbound calls using established service standards, phone/email/chat etiquette, and communications scripts, and respond to patient inquiries as they relate to healthcare services. Act as primary point of contact for patients via phone, email and chat systems demonstrating high levels of comprehensive customer service as a Brand Ambassador to nurture and build long-lasting relationships built on trust and exceptional customer service. Determine how best to handle the phone calls, emails, and chat messages, and take necessary action with the goal to convert calls to scheduled appointments for CHOICE clinics. Review insurance eligibility for applicable callers when scheduling appointments or communicate with the virtual benefits team to verify eligibility as appropriate per protocol. Verify that all information is accurate and updated at each patient contact point. Contact and schedule referral patients with high levels of comprehensive customer service and follow-up with referral partners as appropriate to maintain positive relationships and efficient patient information transfer. Document in patient management system and shared tracking files the results of contact. Maintain strict patient/client confidentiality at all times. Direct contacts (non-patient care-related communications) to the appropriate person or department. Qualifications Education and/or Experience: High School diploma or equivalent Bilingual in Spanish, preferred 1+ years of customer service experience, preferably in a call center environment

Patient Call Center Representative Summary: The Patient Call Center Representative (bilingual in Spanish preferred) supports patients contacting CHOICE Healthcare Service for patient care related inquiries. This includes new patients who would like to establish care or existing patients with specific or general care needs. This position provides best-in-class customer service and communications via multiple channels and platforms and serves as back-up support for clinic calls and other tasks as assigned. Position is 100% remote and we provide equipment and ongoing support. Hours of Operations: Monday-Friday 9:30am - 6:00pm PST Seeking candidates that live in Pacific and Mountain time zones (CO, NV, NM or AZ - no exeptions) Salary - $18.00 - $19.00 hr (Depending on Experience) At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities. What we provide to you as a CHOICE teammate: Care for your wellbeing and work-life balance Professional and personal growth Experienced leadership support Fun and supportive team dynamic with events and celebrations Comprehensive benefit package Responsibilities Essential Duties and Responsibilities: include the following. Other duties may be assigned. Answer high volume of incoming calls and place outbound calls using established service standards, phone/email/chat etiquette, and communications scripts, and respond to patient inquiries as they relate to healthcare services. Act as primary point of contact for patients via phone, email and chat systems demonstrating high levels of comprehensive customer service as a Brand Ambassador to nurture and build long-lasting relationships built on trust and exceptional customer service. Determine how best to handle the phone calls, emails, and chat messages, and take necessary action with the goal to convert calls to scheduled appointments for CHOICE clinics. Review insurance eligibility for applicable callers when scheduling appointments or communicate with the virtual benefits team to verify eligibility as appropriate per protocol. Verify that all information is accurate and updated at each patient contact point. Contact and schedule referral patients with high levels of comprehensive customer service and follow-up with referral partners as appropriate to maintain positive relationships and efficient patient information transfer. Document in patient management system and shared tracking files the results of contact. Maintain strict patient/client confidentiality at all times. Direct contacts (non-patient care-related communications) to the appropriate person or department. Qualifications Education and/or Experience: High School diploma or equivalent Bilingual in Spanish, preferred 1+ years of customer service experience, preferably in a call center environment

Patient Call Center Representative Summary: The Patient Call Center Representative (bilingual in Spanish preferred) supports patients contacting CHOICE Healthcare Service for patient care related inquiries. This includes new patients who would like to establish care or existing patients with specific or general care needs. This position provides best-in-class customer service and communications via multiple channels and platforms and serves as back-up support for clinic calls and other tasks as assigned. Position is 100% remote and we provide equipment and ongoing support. Hours of Operations: Monday-Friday 9:30am - 6:00pm PST Seeking candidates that live in Pacific and Mountain time zones (CO, NV, NM or AZ - no exeptions) Salary - $18.00 - $19.00 hr (Depending on Experience) At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities. What we provide to you as a CHOICE teammate: Care for your wellbeing and work-life balance Professional and personal growth Experienced leadership support Fun and supportive team dynamic with events and celebrations Comprehensive benefit package Responsibilities Essential Duties and Responsibilities: include the following. Other duties may be assigned. Answer high volume of incoming calls and place outbound calls using established service standards, phone/email/chat etiquette, and communications scripts, and respond to patient inquiries as they relate to healthcare services. Act as primary point of contact for patients via phone, email and chat systems demonstrating high levels of comprehensive customer service as a Brand Ambassador to nurture and build long-lasting relationships built on trust and exceptional customer service. Determine how best to handle the phone calls, emails, and chat messages, and take necessary action with the goal to convert calls to scheduled appointments for CHOICE clinics. Review insurance eligibility for applicable callers when scheduling appointments or communicate with the virtual benefits team to verify eligibility as appropriate per protocol. Verify that all information is accurate and updated at each patient contact point. Contact and schedule referral patients with high levels of comprehensive customer service and follow-up with referral partners as appropriate to maintain positive relationships and efficient patient information transfer. Document in patient management system and shared tracking files the results of contact. Maintain strict patient/client confidentiality at all times. Direct contacts (non-patient care-related communications) to the appropriate person or department. Qualifications Education and/or Experience: High School diploma or equivalent Bilingual in Spanish, preferred 1+ years of customer service experience, preferably in a call center environment

Patient Call Center Representative Summary: The Patient Call Center Representative (bilingual in Spanish preferred) supports patients contacting CHOICE Healthcare Service for patient care related inquiries. This includes new patients who would like to establish care or existing patients with specific or general care needs. This position provides best-in-class customer service and communications via multiple channels and platforms and serves as back-up support for clinic calls and other tasks as assigned. Position is 100% remote and we provide equipment and ongoing support. Hours of Operations: Monday-Friday 9:30am - 6:00pm PST Seeking candidates that live in Pacific and Mountain time zones (CO, NV, NM or AZ - no exeptions) Salary - $18.00 - $19.00 hr (Depending on Experience) At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities. What we provide to you as a CHOICE teammate: Care for your wellbeing and work-life balance Professional and personal growth Experienced leadership support Fun and supportive team dynamic with events and celebrations Comprehensive benefit package Responsibilities Essential Duties and Responsibilities: include the following. Other duties may be assigned. Answer high volume of incoming calls and place outbound calls using established service standards, phone/email/chat etiquette, and communications scripts, and respond to patient inquiries as they relate to healthcare services. Act as primary point of contact for patients via phone, email and chat systems demonstrating high levels of comprehensive customer service as a Brand Ambassador to nurture and build long-lasting relationships built on trust and exceptional customer service. Determine how best to handle the phone calls, emails, and chat messages, and take necessary action with the goal to convert calls to scheduled appointments for CHOICE clinics. Review insurance eligibility for applicable callers when scheduling appointments or communicate with the virtual benefits team to verify eligibility as appropriate per protocol. Verify that all information is accurate and updated at each patient contact point. Contact and schedule referral patients with high levels of comprehensive customer service and follow-up with referral partners as appropriate to maintain positive relationships and efficient patient information transfer. Document in patient management system and shared tracking files the results of contact. Maintain strict patient/client confidentiality at all times. Direct contacts (non-patient care-related communications) to the appropriate person or department. Qualifications Education and/or Experience: High School diploma or equivalent Bilingual in Spanish, preferred 1+ years of customer service experience, preferably in a call center environment

Posting Number: 20240577T Position Title: Standardized Patient Position Type: Temp/Intern Location: Villanova, PA Work Schedule: Varies Approximate Number of Hours per Week Varies Department: 937-FCN Simluation & LRC Why work at Villanova? * Join a mission-driven organization. Since Villanova University's founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others. * Villanova has been included among the nation's best colleges and universities. VU's inclusion again in U.S. News & World Report's 2025 "Best Colleges" rankings is another indication of the University's continued prominence and forward momentum. * Villanova's most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more. Standardized patients (SP) are individuals trained to simulate medical and mental health conditions accurately and in a standardized way, to document performance and rate interpersonal communication. Duties and Responsibilities: Following a period of training, SP will have the following general responsibilities: * Portray medical / mental health patients in an accurate, standardized way. * Observe and accurately document student performance on skills checklists and rating scales. * Provide debriefing and / or direct teaching to students regarding interpersonal communication and physical examination skills. * Participate in training for roles to be portrayed. Training can be on site and/or via computer. All SP's will receive training as appropriate for their roles. * SP's are required to dress as patients (i.e. in hospital gowns, etc.) as appropriate to their role. * SP's are required to undergo physical examinations by Nurse Practitioner students as part of the students' training. * All SP sessions are video recorded and SP must give permission for such recording as well as their use in educational and research projects. * All SP's will undergo continuous quality assurance through video review. * Perform additional duties and assist with special projects as assigned. Minimum Qualifications: * High school graduate or equivalent * Ability to read and write in English. * Must have e-mail access and ability to use a PC and internet. Preferred Qualifications: * At least one year of experience as an SP is preferred. Physical Requirements and/or Unusual Work Hours: Special Message to Applicants: This is a pooled position. Applications will be reviewed as the need arises for Standardized Patients. EEO Statement Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values. Posting Date: 10/21/2024 Closing Date (11:59pm ET): Salary Posting Information: $22/hr. Job Classification: non-exempt

re you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey Total Health, we aim to be the first choice in health care for the communities we serve! The Patient Experience Representative II is responsible for: Patient Experience & Front Office Operations Welcome and check in all patients, maintaining a courteous and professional environment. Guide patients through kiosk check-in and navigation of the EMR patient portal (e.g., Healow). Verify demographics and insurance; collect co-pays and outstanding balances. Schedule and manage appointments in alignment with clinic flow and provider preferences. Provide accurate information regarding clinic services, billing policies, and sliding fee programs. Manage incoming calls, messages, and paperwork with a focus on timely resolution. Assist with insurance verification and prior authorizations as needed. Maintain compliance with HIPAA and all privacy/confidentiality protocols. Participate in outreach events or site-based initiatives to support patient access. Monitor scheduling of appointments for special Merakey initiatives and community organization programs, ensuring coordination, tracking, and communication across departments. Billing Coordination & Error Resolution Collaborate with the billing company to address and correct front desk billing errors (e.g., missing authorizations, incorrect insurance entries, inaccurate patient demographics). Track and document recurring front-end errors and escalating systemic issues. Review claim edits and rejections related to front desk data entry. Communicate resolutions and updates to team members to ensure process improvements. Support audit readiness by ensuring documentation completeness. Training & System Support Serve as a peer trainer for onboarding new front desk staff, with emphasis on EHR workflows and front-end billing protocols. Conduct routine refresher sessions to ensure staff adhere to current processes. Function as the front desk point person for troubleshooting minor EHR issues or referring to more complex issues to IT/EHR support. Reporting & Administrative Support Run and distribute daily check-in logs, copay collection summaries, and no-show reports. Support weekly reporting for front office metrics and patient access KPIs. Maintain patient outreach and appointment tracking lists as needed for quality initiatives. Pharmaceutical & Vendor Coordination Schedule and confirm visits with pharmaceutical representatives according to clinic policy. Maintain an updated vendor meeting calendar and ensure visit protocols are followed. Communicate scheduled meetings to providers and support coordination of materials. Other duties as assigned. Earn $24-$28 per hour based on experience. Benefits Merakey Total Health offers Medical, Dental and Vision insurance plans as well as competitive compensation plans. About Merakey Total Health: Merakey Total Health is a new, non-profit community health center, focused on providing whole person care. We believe all people deserve access to high-quality, comprehensive care, and that collaboration is the best way to serve our communities. Merakey Total Health provides comprehensive primary care, preventative care, behavioral health support, and wellness services. At Merakey Total Health, we care about each other and are committed to providing the very best care to those we serve. Learn more about Merakey Total Health! Merakey Total Health strictly follows a zero-tolerance policy for abuse. Merakey Total Health is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.

The Department of Neurosurgery is seeking a **_Patient Service Coordinator_** who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience. This role will maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. **Specific Duties and Responsibilities** + Schedule patients for laboratory tests and consultations. + Relay information to patients regarding preparation for laboratory tests and examinations. + Coordinate visits either within the department or between several departments. + Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. + Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. + Obtain and/or verify patient's demographic data by phone or in person. + Confirm appointments by telephone and/or mail. + Fill vacancies due to cancellations. + Obtain pre-certifications as required by patients' health care insurers or managed care providers. + Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. + Answer phones and provide routine information to callers. + If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor. Collect time of service payments, issues receipts, and prepare cash settlement records. + Discuss patient charges, if appropriate, with patients and/or patients' families. + Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out. + Medical Assistant Responsibilities + Perform a variety of duties and responsibilities related to patient care in the ambulatory clinic environment. + Display responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. + Function under the direct supervision and authority of the physician when performing clinical tasks during patient care. + Report to the clinic operations manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area's policies and procedures. + Demonstrate competency in all skills related to the performance of patient care. + Maintain an inventory of examination/procedure room supplies, assist in the organization of efficient patient flow, and organize the clinic environment to assure patient safety. + Demonstrate problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area. _Unit Operations_ + In close partnership with health care team, assures smooth and efficient patient flow and clinical operation. + Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs. + Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance. + Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. + Recognizes patient care trends affecting unit supplies and notifies clinic manager. + Operates clinical equipment according to equipment procedures including safety and quality control checks. + Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required. + Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines. + Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands. + Works with healthcare team to assure smooth and efficient patient flow and clinical operation. + Problem solves obstacles to throughput process and notifies manager and patients of wait time. + Assist with front desk duties, including but not limited to: filing, scanning, purging records, clearing the fax machine and distributing documents appropriately and printing AVS. + Other duties as assigned. **Minimum Qualifications** + High school diploma or graduation equivalent + One year of work experience in customer service. + Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. **Preferred Qualifications** + Two years of related work experience. Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8:30-5 FLSA Status: Non-Exempt Location: JH at Bethesda Department name: SOM Neuro Sur Neurosurgical Oncology Personnel area: School of Medicine Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title Degree and Audit Scheduling Specialist Employee Type Regular Office/Department Office of the Registrar Work Environment Loyola University Maryland Main Campus Job Type Full time Benefits at Loyola ********************************************************** Compensation Range $24.29 - $30.36 Anticipated Start Date 12/19/2025 If Temporary or Visiting, Estimated End Date Position Duties Serves as the manager and technical expert for writing syntax and rules, reviewing, updating, and maintaining primarily Graduate program evaluations to support evaluations in the Student Information System (SIS), including the managing, processing, maintaining, and review of manual exceptions and overrides, in compliance with internal and external academic policies and procedures relating to degree and program completion and requirements. Responsible for understanding and translating curriculum requirements and translating those into templates that support student planning and success. Notifies appropriate personnel when program changes in degree audit raise concerns with student progress toward degree. Serves as a member of the degree audit and scheduling teams and collaborates with academic departments, Academic Advising, Dean's, and department chairs. This position also supports the maintenance and management of changes to the master course schedule including entering new courses into the SIS, assigning classrooms, and entering/editing master course schedule information.Essential FunctionsCurriculum Program Evaluations: Participate in the development and implementation of business process improvements to support the University's strategic initiatives as they relate to curriculum articulation between the catalogue and the program evaluation/degree audit, academic advising, and student planning. Responsible for articulating catalogue requirements to program (writing syntax and rules) for program evaluations and maintaining program requirements for students; encoding exceptions to curriculum requirements, creating program codes, and testing. Manage day-to-day operational aspects of projects that impact program evaluations. o Maintain separate program requirements for each program, for each catalogue year, articulating and matching the requirements in effect for the student's catalogue year. o Review and update changes to existing major and minor program requirements, create new requirements for any new programs, core requirements, minors, double majors, and interdisciplinary programs as declared. o Research and resolve system and curricular issues related to student academic progress, monitoring the integration between the student record, degree audit, catalogue, and Student Planning and notifying University personnel of potential risks. o Remain current on curriculum changes and revisions and apply knowledge of other software systems to ensure the accuracy of the program evaluation, catalogue, and Student Planning. o Collaborate with the Director(s) of Program Operations, Academic Advising and Support Center, department chairs, Office of International Programs, and academic advisors to ensure compliance with approval processes for curriculum exceptions of graduate programs. o Create documentation for business process. o Participate in weekly meetings with the Office personnel and Academic Advising to discuss curricular changes and requests for exceptions or substitutions to a student's program. o Train end users on new work practices and ensure understanding of new business rules as they apply to program evaluations. o Work closely with Associate Registrar to ensure catalouge requirements are clearly defined and accurate. Study Abroad (15%) Review transcripts and course equivalency information for consistency and work with the Office of International Programs and the Academic Advising and Support Center to resolve discrepancies. Determine and implement appropriate processes within the University's database system for entering course equivalency data. Monitor and manage Perceptive Content workflow processes between Records, Office of International Programs, and Academic Advising and Support Center for Study Abroad transcripts, Study Abroad Degree Audit Adjustments, and Office of International Programs Transcript Updates. Generate transcript and degree audits and proofread for accuracy. Maintain documentation regarding all study abroad programs and processes. Work collaboratively with the Office of International Programs to review updates and new study abroad programs. Data management and processing (15%) Manage processes for course review and new courses entered into the Student Information System Participate in the course section and classroom scheduling process, including classroom assignments and data entry into the Student Information System for courses, sections, and classrooms. Receive, review, and enter evaluated transcripts into the University SIS for current students, incoming first year, and transfer students, including dual enrollment, transfer, winter and summer transfer credits. Collaborate with the Academic Advising and Support Center to resolve discrepancies. Generate transcripts and transfer equivalency report and proof for accuracy. Save equivalencies entered in Colleague to populate the course articulation database. Process Advanced Placement Credits, language placement and discipline-specific competency exam results. Reporting and Data Management Generate reports and data downloads using various reporting tools. Maintain documentation for existing as well as new business processes applying documentation standards. Non essential: Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.Physical/Environmental DemandsOffice environment/no specific or unusual physical or environmental demands.Physical/Environmental ExampleN/AAdditional InformationN/A Education Required Bachelor's degree Education Preferred Field of Study N/A Other Professional Licensures N/A Work Experience 1-3 years Describe Required Experience Minimum of one year related experience. Experience in a service-oriented, technology-driven environment. Required Knowledge, Skills and Abilities Familiarity with degree audit and classroom scheduling systems Ability to communicate (orally and written) with a wide range of individuals and constituencies in a diverse community Excellent time management, organizational, and project planning skills to meet critical deadlines and accurately complete assignments Well-developed research and analytical skills Demonstrated ability to work independently and on a team Ability to perform repetitive tasks and maintain attention to detail Excellent proofreading skills Ability to maintain a high level of data input accuracy Excellent interpersonal skills Possess strong customer orientation Ability to work in a changing, fast-paced environment and produce a high volume of work within established deadlines Ability to work with constant interruptions Ability to handle confidential information in a professional manner Knowledge of department and university policies, procedures, and practices and the ability to apply these policies in various situations Understanding and commitment to the mission and values of Loyola, a catholic Jesuit institution, as well as University goals of inclusion and diversity Experience in programming degree audit templates and data entry of course and catalogue information preferred. Experience with and knowledge of University curriculum/ degree requirements and scheduling parameters preferred. Experience in higher education is preferred. Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements. University Description Loyola University Maryland, located in the vibrant city of Baltimore, is a prestigious, selective, comprehensive university with a strong residential liberal-arts-based undergraduate program and professional graduate programs at the master's and doctoral levels. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus. Deeply committed to the Ignatian principles upon which it was founded, Loyola focuses on the care and education of the whole person - mind, body, and spirit - and its mission centers on preparing its students to learn, lead, and serve in a diverse and changing world. The Wall Street Journal ranked Loyola No. 19 overall in the nation in its 2026 “Best Colleges” list. Loyola was also ranked No. 51 for impact on graduate salaries and No. 81 in the nation for student experience. U.S. News & World Report has ranked Loyola among the top 10 universities in the North Region for the past decade. Princeton Review named it one of the nation's top institutions for undergraduate higher education and one of the best Mid-Atlantic colleges for 2026. Loyola is one of 75 colleges and universities included on a list of the “new” dream schools in Jeffrey Selingo's book, Dream School, Finding the College That's Right for You. The list of “new” dream schools highlights institutions with strong outcomes, accessible admissions, and dynamic student experiences. Loyola was also listed among the “best value” private colleges in Kiplinger's Personal Finance . Loyola University Maryland is proud to be recognized among the nation's top institutions. From national rankings to regional accolades, our commitment to academic excellence, student success, and Jesuit values continues to earn praise from respected organizations and publications. Learn more about our prestigious rankings and notable accolades and university profile by clicking on the hyperlinks. Diversity Statement Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.

A.T. Still University's School of Osteopathic Medicine in Arizona (ATSU-SOMA) seeks applications for non-exempt Standardized Patients (SPs) to work at the Mesa, Arizona campus. A Standardized Patient is an individual who accurately and consistently portrays a medical patient with various affects and complaints and will participate in simulated office visits where medical students ask medical history questions and/or conduct basic, non-invasive physical exams. They will work closely with various Patient Proctors who will mentor and evaluate their performance and progress. Memorization of patient scripts and participation in Zoom trainings may be required prior to the scheduled encounter events. **There is no guarantee of work or hours. Please note that Standardized Patient positions are only filled on an as-needed basis.** **Physical Requirements:** Ability to repeatedly bend, twist and stretch as well as freely and quickly move on and off an exam table without assistance and the ability to occasionally lift up to 40 pounds. **Other Requirements:** + Access to and ability to use reliable technology is required. + Must be highly dependable, punctual and flexible with scheduling. + Must work well with others and display a professional attitude and appearance at all times. + Must be willing to wear a patient gown with only undergarments underneath, and at times the gown will be removed to allow for the physical exam. + Must be willing to be videotaped during simulations. + Must have access to reliable transportation and will report to the ATSU Community Health Center where hired for their SP encounters. A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities. In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another's functions and each person's importance as an individual.

A.T. Still University's School of Osteopathic Medicine in Arizona (ATSU-SOMA) seeks applications for non-exempt Standardized Patients (SPs) to work at the Mesa, Arizona campus. A Standardized Patient is an individual who accurately and consistently portrays a medical patient with various affects and complaints and will participate in simulated office visits where medical students ask medical history questions and/or conduct basic, non-invasive physical exams. They will work closely with various Patient Proctors who will mentor and evaluate their performance and progress. Memorization of patient scripts and participation in Zoom trainings may be required prior to the scheduled encounter events. There is no guarantee of work or hours. Please note that Standardized Patient positions are only filled on an as-needed basis. Physical Requirements: Ability to repeatedly bend, twist and stretch as well as freely and quickly move on and off an exam table without assistance and the ability to occasionally lift up to 40 pounds. Other Requirements: * Access to and ability to use reliable technology is required. * Must be highly dependable, punctual and flexible with scheduling. * Must work well with others and display a professional attitude and appearance at all times. * Must be willing to wear a patient gown with only undergarments underneath, and at times the gown will be removed to allow for the physical exam. * Must be willing to be videotaped during simulations. * Must have access to reliable transportation and will report to the ATSU Community Health Center where hired for their SP encounters. A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.

Patient Services Coordinator - Dietary (PRN | As Needed | Every Other Weekend) - (250001SW) Description The Patient Services Coordinator will coordinate the daily flow of meal and formula delivery systems (MyDining), to expedite trays, cart transport, and retrieval of trays . Will perform quality control audits of meal service as assigned. Will respond to patient and nursing issues as appropriate. Will perform the duties of any patient service position as needed and assist with directing department functions as needed. May assist in call center as needed. Qualifications Minimum EducationHigh School Diploma or GED (Required) A. A. Post High School certification or AA degree (Preferred) Minimum Work Experience3 years Related healthcare food service experience with knowledge of diets and infant formula (Required) Required Skills/KnowledgeBasic calculations (addition, subtraction, division, multiplication. Ability to lift/push weights up to 50 pounds. Ability to translate written instructions and numeric formula into special diet products and / or infant formula. Ability to comprehend verbal and written instructions with minimal explanation. Ability to perform basic information technology data entry and print functions. Ability to independently solve problem and communicate solution or action to team members. Able to perform duties independently with minimal supervision Functional AccountabilitiesAccountability and Job KnowledgeAble to perform the duties of all Patient Service department positions in accordance with the specification of each job description. Coordinate activities of patient meal system to ensure patients are fed and or receive the appropriate nourishment or formula according to defined schedules; communicate with patients on meal requests in call center; monitor information in MyDining system. Work closely with Patient Hospitality Associates and Nutrition Technicians to meet patient and nursing unit's needs including delivery of formula, floor stock , nourishments and off schedule meals. Able to operate, maintain, and in-service employees on all patient service department equipment and operational procedures; show leadership and accountability working in any area of the patient services department. Maintain temperature, cost and portion control of all products. Perform safety checks in accordance with diet order and tray accuracy. CommunicationCommunicate pertinent department, employee, and food information to Supervisor/Manager or Director. First responder for patient issues. Operate the wireless communication system between the Patient Hospitality associates and the department. Communicate to facilities on meal delivery system equipment issues and follow-up on preventive maintenance. Complete and document quality control indicators. Safety and SanitationComply with maintenance of safety and sanitation standards of the department, institution and regulatory agencies. ProfessionalismAdhere to all policies and procedures of the department and institution. Maintain a professional image by adhering to department uniform guidelines. Regularly adhere to department work schedules Organizational AccountabilitiesOrganizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: District of Columbia-WashingtonWork Locations: CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job: DietaryOrganization: Patient ServicesPosition Status: R (Regular) - O - PRNShift: VariableWork Schedule: Every other weekend variable shifts Job Posting: Dec 16, 2025, 6:43:11 PMFull-Time Salary Range: 39062. 4 - 76502. 4

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: The Standardized Patient reports directly to the Simulation Lab Manager and or Medical Director. The Standardized Patient portrays characteristics of a real patient, simulating signs and symptoms thereby affording the student an opportunity to learn and to be evaluated on learned skills in a simulated clinical environment. Standardized Patients will undergo physical examinations by students as part of the medical students learning experience. Job Category: Non-Exempt Hiring Range: $25.00 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1) Be highly dependable and punctual 2) Demonstrate flexibility and reliability with scheduling and assignments 3) Follow written and verbal instruction 4) Provide constructive feedback to medical students and fellow SPs 5) Work in a professional manner when interacting with learners, faculty, supervisors and peers 6) Be comfortable having repeated physical examinations 7) Be willing to wear a hospital gown with only undergarments underneath, while on camera and/or observed live through an observation monitor 8) Simulate all aspects of scenarios, including history of current problem, behavior and physical findings, in a standardized, accurate, and reliable manner 9) Accurately and consistently complete checklists 10) Accept ongoing feedback from facilitators and incorporate into case simulation 11) Other duties as assigned. Job Requirements: Required Knowledge, Skills, & Abilities: 1) Must be flexible regarding scheduling and assignments 2) Must have the ability to understand and follow instructions 3) Must demonstrate the ability to be instructed by a Standardized Patient Manager and consistently simulate a case scenario in an accurate, reliable, and professional manner Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: Preferred Qualifications: Is this a safety sensitive position? No Background Screening Required? No Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: The Standardized Patient (SP) reports directly to Chair of the Clinical & School Psychology Department. The Standardized Patient portrays characteristics of a real patient, simulating signs and symptoms thereby affording the student an opportunity to learn and to be evaluated on learned skills in a simulated clinical environment. Standardized Patients will undergo psychological interviews by students as part of the psychology students learning experience. Job Category: Non-Exempt Hiring Range: $25 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1) Be highly dependable and punctual 2) Demonstrate flexibility and reliability with scheduling and assignments 3) Follow written and verbal instruction 4) Provide constructive feedback to psychology students and fellow SPs 5) Work in a professional manner when interacting with learners, faculty, supervisors and peers 6) Be comfortable having repeated psychological interviews 7) Be willing to be on camera and/or be observed live through an observation monitor 8) Simulate all aspects of scenarios, including history of current problem, behavior and physical findings, in a standardized, accurate, and reliable manner 9) Accurately and consistently complete checklists 10) Accept ongoing feedback from facilitators and incorporate into case simulation 11) Other duties as assigned. Job Requirements: Required Knowledge, Skills, & Abilities: 1) Must be flexible regarding scheduling and assignments 2) Must have the ability to understand and follow instructions 3) Must demonstrate the ability to be instructed by a Standardized Patient Manager and consistently simulate a case scenario in an accurate, reliable, and professional manner Required Certifications/Licensures: Required Education: Major (if required: Required Experience: Preferred Qualifications: Is this a safety sensitive position? No Background Screening Required? No Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: The Standardized Patient reports directly to the Simulation Lab Manager and or Medical Director. The Standardized Patient portrays characteristics of a real patient, simulating signs and symptoms thereby affording the student an opportunity to learn and to be evaluated on learned skills in a simulated clinical environment. Standardized Patients will undergo physical examinations by students as part of the medical students learning experience. Job Category: Non-Exempt Hiring Range: $25.00 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1) Be highly dependable and punctual 2) Demonstrate flexibility and reliability with scheduling and assignments 3) Follow written and verbal instruction 4) Provide constructive feedback to medical students and fellow SPs 5) Work in a professional manner when interacting with learners, faculty, supervisors and peers 6) Be comfortable having repeated physical examinations 7) Be willing to wear a hospital gown with only undergarments underneath, while on camera and/or observed live through an observation monitor 8) Simulate all aspects of scenarios, including history of current problem, behavior and physical findings, in a standardized, accurate, and reliable manner 9) Accurately and consistently complete checklists 10) Accept ongoing feedback from facilitators and incorporate into case simulation 11) Other duties as assigned. Job Requirements: Required Knowledge, Skills, & Abilities: 1) Must be flexible regarding scheduling and assignments 2) Must have the ability to understand and follow instructions 3) Must demonstrate the ability to be instructed by a Standardized Patient Manager and consistently simulate a case scenario in an accurate, reliable, and professional manner Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: Preferred Qualifications: Is this a safety sensitive position? No Background Screening Required? No Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Responsible for scheduling surgical and medical procedures as well as diagnostic testing, within both the in-patient and out-patient settings. This involves coordinating with hospital and practice personnel, obtaining pre-authorizations, writing and communicating surgery orders, and providing information and education to patients regarding pre and post op instructions and the procedure and/or test. Ensure all appropriate clinical, insurance coding and patient information is gathered prior to the patient's visit and schedule post op visits/testing as needed. Actively participates as a member of the healthcare team to engage patients, families and caregivers in the coordination of patient care. Perform various administrative duties such as patient registration, scheduling, answering telephones, making copies and maintaining supplies. MINIMUM REQUIREMENTS Education: High School diploma or equivalent required. Associate's Degree or completion of a Medical Office Professional program required. Experience: Two years of experience in a medical practice or clinical setting may be accepted in place of the required Associate's degree or completion of a Medical Office Program. (Experience in a medical practice or clinical setting must be 24 out of the past 36 months) Knowledge, Skills, Abilities: Excellent interpersonal skills are essential. Knowledge of physician office procedures, medical terminology, ICD-10 and CPT coding guidelines, Electronic Health Records (EHR). Understands insurance guidelines and requirements for referrals and authorizations. Familiar with all applicable medical laws and regulations regarding dissemination of patient information. Demonstrated problem solving ability, strong organizational skills and attention to detail. Working knowledge of office equipment such as copiers, fax machines, telephones and computers. Ability to sort and file materials by alphabetic and numeric systems. Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions. Ability to record messages and patient data accurately, including use of appropriate grammar and spelling. Ability to prioritize work and multi-task. License/Certification/Registration: None SUPERVISION RECEIVED Receives general supervision from the Practice Manager. SUPERVISION GIVEN None ESSENTIAL FUNCTIONS Coordinates and schedules surgeries and diagnostic studies, both in-patient and out-patient, as well as office procedures. Coordinates the preparation of all necessary patient records and documentation needed prior to the service and forward to the appropriate procedure location. Prints, organizes and/or gathers results from outside labs, procedures and other necessary documentation (such as medical device reports) for review prior to service by the providers. Obtains authorizations via on-line systems from third party payers for scheduled procedures, devices and medications. Maintains a strong understanding of insurance requirements for a wide variety of procedures. Schedules and obtains necessary clearances for patients including follow up to ensure that the patient has been cleared for the scheduled procedure. Provides instructions to patients on the preparation requirements for office and hospital procedures and testing. Communicates and ensures adherence to all medical protocols that are required, both pre- and post- procedures/testing. For example, monitor Glucophage both pre and post IV treatment or testing, informing provider and patient of levels. Assists with office administered medication authorization including determining where the medication must be ordered, following through with the order and ensuring the patient has the appointment in the correct time frame. Assists with billing related activities as needed such as researching missed charges and obtaining information to process claims or resolve denials. Answers telephone calls, registers patients, schedules office visits, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures. Receives and routes messages and medical documents such as laboratory results, radiologic results, cardiology testing results and new patient information to the appropriate staff. Coordinates with hospital personnel and participates, as needed, in monthly meetings regarding patient care. Enters orders to be approved by providers for labs and other testing for pre- and post- procedures. Processes reporting to ensure that patients have had their prescribed therapy including follow up with the patient or other offices and documenting this in the Electronic Health Record. Coordinating schedules between doctors and facilities, as well as with office to accommodate any changes. Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals Transmits correspondence and medical records by mail, e-mail or fax as directed. Enters information questionnaires completed by patient. Manages task Lists, including all necessary follow up. Maintains adequate scheduling supplies as necessary. NON-ESSENTIAL FUNCTIONS Performs related and miscellaneous duties as assigned.