Specialist jobs at Johns Hopkins University

Why Upstate Medical University: SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites. Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Innovating Healthcare Through Technology Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare. Upstate was recently named a 2025 Best Places to Work in IT by Foundry's Computerworld. This award recognizes the top organizations that challenge their IT staff while providing great benefits and compensation. Our team of over 400 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes. If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University. Job Summary: Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems. Minimum Qualifications: Bachelor's degree and a minimum of one year of experience to include PC support and customer service or equivalent combination of education and experience, plus excellent interpersonal skills required. Preferred Qualifications: Experience working in a healthcare setting preferred. Apply Online: ***************************************************************************************************************************

NSU Florida - Dr. Kiran C. Patel College Of Osteopathic Medicine #992079) Hourly • Commensurate with Experience • Grant-Funded Nova Southeastern University is seeking a detail-oriented and proactive Service Program Specialist I to support the daily administrative operations of the DOT HMIT grant. If you excel at coordination, communication, and keeping complex projects on track, this role offers a great opportunity to contribute to an impactful, federally funded program. What You'll Do As the Service Program Specialist I, you will: Collaborate with Principal Investigators on grant proposals, certifications, and compliance tasks. Manage hazardous materials training schedules, working closely with instructors, vendors, and marketing staff. Coordinate travel and logistics for EMS instructors. Process financial paperwork, including check requests, purchase orders, and reimbursements. Provide general administrative support, responding to inquiries via email and phone. Review and validate data, resolve discrepancies, and maintain accurate grant records. Support other duties as assigned to keep the program running efficiently. What You Bring Education & Experience: Associate's degree required. Three (3) years of experience in service program support or administrative roles. Bachelor's degree with one year of related experience preferred. Skills & Abilities: Strong written and verbal communication skills. Excellent customer service orientation. Proficient in listening, critical thinking, and decision-making skills. Ability to multitask, manage competing priorities, and solve problems effectively. Comfort reviewing data, tracking details, and ensuring accuracy. Bilingual English/Spanish preferred. Competency in Microsoft Excel and Microsoft Forms is a plus. Join a mission-driven team and support a meaningful program at NSU. Apply today to be part of a collaborative environment committed to excellence.

Digital Media Content Strategist FLSA Classification Exempt Salary Range/Pay Grade Salary Range: $55,000 - $65,000 Reports to Director of Public Relations and Communications Job Description Summary/objective The Southern University at New Orleans (SUNO) Office of Communications works with the University community to advance the SUNO brand and reputation. Through the Office of Communications, we tell the story of the University positively to bring awareness, recruit students and shine a spotlight on the many achievements of the University, and its students, faculty, staff, and alumni. The Office of Communications handles multiple tasks to connect with local and national media outlets, University departments, colleges, and organizations, and the HBCU audience The Digital Content & Social Media Manager is responsible for developing and executing comprehensive digital communication strategies that elevate the visibility, engagement, and brand consistency of Southern University at New Orleans (SUNO). This role leads cross-platform content planning and production, including website updates, social media management, email marketing, and campus-wide digital initiatives. The incumbent manages SUNO's editorial calendar, collaborates closely with faculty, staff, students, and the Director of Communications, and ensures all content aligns with SUNO's marketing priorities, messaging goals, and style standards. Key responsibilities include creating, scheduling, and monitoring content across official university websites and social media channels; overseeing monthly analytics reporting; guiding digital performance optimization; and managing targeted email campaigns through Constant Contact. The position provides strategic oversight for all university-affiliated social media accounts, including those of the Chancellor, academic programs, and student organizations, to ensure quality, accuracy, and brand alignment. The Digital Content & Social Media Manager stays current on emerging trends in digital communications, SEO, and analytics, and supports institutional campaigns related to recruitment, retention, alumni engagement, and fundraising. Grant-Funded Position Statement This position is partially funded by the Title III-B, Strengthening Historically Black Colleges and Universities (HBCUs) federal grant. As such, the Digital Media Content Strategist assists the Director of Pubic Relations & Communications with implementing the objectives established in the Title III Program for this federally-funded activity. Employment in this role is contingent upon the continued availability of Title III-B funds and may be modified or eliminated if grant funding ends. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Develop and manage cross-platform digital content strategies aligned with SUNO's marketing and communications goals. Maintain the university-wide editorial calendar and coordinate content production timelines with academic and administrative units. Create, edit, and schedule digital content for the SUNO website, email newsletters, and social media platforms (Instagram, Facebook, LinkedIn, YouTube). Design and execute comprehensive social media strategies to strengthen SUNO's digital presence and audience engagement. Create, schedule, monitor, and respond to posts across all official university social media channels. Provide strategic oversight for university-affiliated social media accounts, including those managed by the Chancellor, academic programs, student organizations, and clubs, to ensure brand consistency and alignment with SUNO's communication standards. Respond to direct messages, comments, and inquiries in a timely and professional manner. Track, analyze, and report monthly digital performance trends using analytics tools (e.g., Meta Insights, Google Analytics, YouTube Studio). Use data-driven insights to guide strategy, improve engagement, and optimize content effectiveness. Monitor social listening insights to inform strategic adjustments. Manage and grow email marketing campaigns using Constant Contact, including segmentation, content development, list management, and performance reporting. Work closely with the Web Content Producer to maintain accurate, engaging, and brand-consistent content across SUNO's website. Collaborate with faculty, staff, and student groups to support campaigns tied to recruitment, student engagement, alumni relations, fundraising, and campus events. Align visual content with messaging priorities in partnership with the Director of Communications. Ensure all content adheres to SUNO's brand guide, editorial standards, and accessibility guidelines. Stay current on digital communication trends, social media best practices, content strategy, SEO, and analytics. Ensure compliance with university branding policies, digital accessibility standards, and communication protocols. All other duties as assigned. Competencies Working knowledge of website management tools. Resourceful self-starter who can work independently and meet deadlines. Ability to set priorities and achieve goals while managing multiple projects. Ability to communicate effectively and work collaboratively. Ability to learn new technologies as needed. Strong troubleshooting and analytical abilities. Ability to generate creative ideas. Attention to detail and outstanding organizational skills Knowledge of web analytics and SEO. Ability to operate, maintain, troubleshoot, and perform repairs to audio and video equipment. Knowledge of professional audio and/or video tape editing and post-production procedures, techniques, and standards. Possess strong analytical skills. Possess strong time management and project management skills. Must be flexible. Work environment Standard office environment with hybrid/remote flexibility as approved. Occasional evening and weekend work required to support university events, emergencies, and digital engagement needs. Physical demands Ability to sit or stand for extended periods. Ability to lift up to 20 lbs for event or production needs. Continuous use of computer, keyboard, and related digital tools. Travel required 0% Required education and experience Bachelor's degree in Communications, Marketing, Digital Media, Journalism, Public Relations, or a related field. Minimum of two (2) years of experience in digital content creation, social media management, marketing communications, or related work. Demonstrated experience managing social media platforms for an organization or brand. Proficiency in content scheduling and analytics tools (e.g., Meta Business Suite, Hootsuite, Google Analytics). Strong writing, editing, and visual communication skills. Ability to manage multiple projects, deadlines, and cross-departmental collaborations. Preferred education and experience Master's degree in Communications, Marketing, Digital Strategy, Higher Education, or related field. Experience working in higher education, nonprofit institutions, or public sector organizations. Knowledge of SEO best practices and web content management systems (CMS), preferably WordPress or similar platforms. Experience with email marketing platforms such as Constant Contact. Familiarity with Adobe Creative Suite, Canva, or other graphic design/multimedia tools. Experience providing oversight or training for decentralized social media account managers. Experience in digital storytelling, video editing, or multimedia production. Southern University of New Orleans (SUNO) is an Equal Opportunity Employer. Non-Discrimination Statement In compliance with Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws, Southern University at New Orleans (SUNO) forbids discriminating or harassing conduct that is based on an individual's race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in Uniformed Services, and all other categories protected by applicable state and federal laws. This commitment applies but is not limited to decisions made with respect to hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other College-administered programs. Discriminatory acts of any kind are strictly forbidden. American with Disabilities Act (ADA) Statement Southern University of New Orleans (SUNO) complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources.

Job Description Are you passionate about supporting early childcare programs and making a difference in the lives of children? Early Learning Ventures (ELV) is seeking a Client Success Specialist - Bilingual (Spanish) to join our Business Services Team. In this role, you will interact with early childcare programs, directors, key staff, and other stakeholders to provide and process information in response to inquiries, concerns, and requests about ELV's shared services products and services. You will train early childcare programs on the use of ELV's web-based software system, online resource platform, and third-party financial services solution. If you are passionate about early childhood education and want to join a dynamic team dedicated to supporting childcare programs, we would love to hear from you. Apply now and help us create long-lasting partnerships with our providers and stakeholders! Duties Serve Early Child Care programs, remotely and in person, by providing product and service information, troubleshooting, and resolving product and service problems. Deliver training on products and services to Early Child Care program directors and staff in a variety of formats, including instructor-led and webinars. Assist in developing and maintaining training content for both in-person and online trainings. Support retention of existing Early Child Care clients and provide onboarding and implementation support for new clients. Maintain accurate records in various reporting databases and prepare product and service reports. Establish and maintain effective relationships with internal and external stakeholders, providing feedback and reinforcement regularly. Follow project objectives, policies, procedures, and performance standards within the boundaries of requirements and project specifications. Maintain thorough follow-up with customers, direct reports, team members, and the entire organization. Assist with technology product updates and quality assurance. Collaborate with cross-team work as needed. Perform other duties as assigned. Assist with occasional translations. Utilize CRM tools to track client support and follow-ups. Requirements Fluent in both English and Spanish, with excellent written and verbal communication skills in both languages. Detail-oriented and results-focused. Ability to learn new software systems quickly. Excellent time-management and prioritization skills. Solid project and product management skills, with demonstrated experience delivering on a deadline. Independent thinker and problem solver. Resourceful with good follow-up skills. Commitment to seeing tasks through to the end. Presence of mind, analytical thinking, and logical thinking. Ability to accept, promote, and lead change within the work environment. Effective influence and communication skills cross-functionally. Desire to work in a fast-paced, ever-changing environment. Experience: 1-3 years' experience in customer service, data entry, product training. Proficient with Microsoft Office Products. Familiarity with multiple operating systems and cloud-based applications. Familiarity with CRM tools. Ability to navigate multiple browsers, tabs, and windows. Remote Office Requirements: Dedicated private workspace on remote workdays. Reliable internet connection with a minimum download speed of 90 Mbps and minimum upload speed of 15 Mbps. Nice To Haves Bachelor's Degree preferred. Benefits Excellent benefits (medical, dental, vision) Company-paid life insurance 401(k) with company match Employee assistance programs Paid vacation days Paid personal days Paid holidays Work Remotely Flexible work from home options available About Us Early Learning Ventures (ELV) is a nonprofit organization dedicated to expanding access to high-quality Early Care and Education (ECE). Through an innovative shared services model, ELV streamlines business functions for child care providers, making it easier to manage financially stable, high-quality businesses. By partnering with various organizations and utilizing an online, cost-effective platform, ELV supports child care providers in strengthening their businesses, saving time and money, and providing quality care to more children. With an Early Head Start-Child Care Partnerships (EHS-CCP) grant, ELV and its collaborators deliver top-tier, comprehensive early childhood services to eligible children in high-need, low-capacity communities across six counties in Colorado. ELV's shared services model enhances the efficiency and effectiveness of service delivery, ultimately supporting the development of infants and toddlers.

Full-time Description Prince George's Community Federal Credit Union is seeking an experience professional with experience processing home equity loan applications to serve as our Home Equity Loan Specialist. This role provides members with information on credit union Home Equity products and services; receives, processes, and closes all Home Equity loan applications in a timely manner; and services the existing Home Equity loan accounts. DUTIES AND RESPONSIBILITIES: Handles all Home Equity Fixed and Lines of Credit requests made by phone, in person, etc., and completes the application process for underwriting Coordinates and prepares pre-closing and closing documentation; performs all system file maintenance and disburses funds; and scans all loan documentations Prepares all closing documents, HUDI sheet, and Deeds of Trust; completes the MD intake sheet; orders flood certifications; calculates all recordation and transfer taxes for each county and each dollar amount issued Closes home equity loans with the member(s) Handles all subordination requirements & agreements & collects fees Completes certificates of satisfaction for land records/Clerk of Court Orders and reviews title report prior to closing to ensure there are no liens, judgments, etc. Orders property appraisals after HELOC and/or 2nd trust processing and preliminary review from underwriter Prepares complete packet for the title company to send to the Clerk of Court Ensures all necessary title and Deed of Trust documents are completed and recorded properly within regulatory timeframe Record all HMDA tracking on all required loans; completes annual HMDA report Reviews HELOC advances to ensure proper rate and payments Handles loan payoffs; reviews loan payoff reports, weekly or bi-weekly, and conduct follow-up calls to members to initiate car/HELOC refinances Maintains loan documentation in members file, ensuring all policies and procedures of the Credit Union are followed; updates loan records as required; audits files to insure that all required documents are present and accounted for; and assists with filing and portfolio review Provides back office loan support, such as filing, etc. When necessary, Operates as back-up Loan Servicing Specialist on an as needed basis; including filing of Gap claims, life and/or disability claims, Debt protection, State National CPI, and death accounts Maintains a high level of knowledge and procedural expertise in all Credit Union loan products and services Assist in underwriting duties for non-home equity loans when needed Perform other lending and administrative duties as assigned by the Chief Lending Officer This is a full-time position (Monday thru Friday) and the ideal candidate will have the flexibility to work occasional community events (once or twice a year), must consistently uphold the mission, vision, and core values of the credit union, and possesses the ability to cope in a team focused, fast-paced sales and service culture. Requirements High School Diploma, required; a Bachelor's degree preferred Minimum of two years' Home Equity and lending experience required Two years' demonstrated sales experience preferred Requires basic knowledge of Microsoft Word and Excel

Prince George's Community Federal Credit Union is seeking an experience professional with experience processing home equity loan applications to serve as our Home Equity Loan Specialist. This role provides members with information on credit union Home Equity products and services; receives, processes, and closes all Home Equity loan applications in a timely manner; and services the existing Home Equity loan accounts. DUTIES AND RESPONSIBILITIES: * Handles all Home Equity Fixed and Lines of Credit requests made by phone, in person, etc., and completes the application process for underwriting * Coordinates and prepares pre-closing and closing documentation; performs all system file maintenance and disburses funds; and scans all loan documentations * Prepares all closing documents, HUDI sheet, and Deeds of Trust; completes the MD intake sheet; orders flood certifications; calculates all recordation and transfer taxes for each county and each dollar amount issued * Closes home equity loans with the member(s) * Handles all subordination requirements & agreements & collects fees * Completes certificates of satisfaction for land records/Clerk of Court * Orders and reviews title report prior to closing to ensure there are no liens, judgments, etc. * Orders property appraisals after HELOC and/or 2nd trust processing and preliminary review from underwriter * Prepares complete packet for the title company to send to the Clerk of Court * Ensures all necessary title and Deed of Trust documents are completed and recorded properly within regulatory timeframe * Record all HMDA tracking on all required loans; completes annual HMDA report * Reviews HELOC advances to ensure proper rate and payments * Handles loan payoffs; reviews loan payoff reports, weekly or bi-weekly, and conduct follow-up calls to members to initiate car/HELOC refinances * Maintains loan documentation in members file, ensuring all policies and procedures of the Credit Union are followed; updates loan records as required; audits files to insure that all required documents are present and accounted for; and assists with filing and portfolio review * Provides back office loan support, such as filing, etc. * When necessary, Operates as back-up Loan Servicing Specialist on an as needed basis; including filing of Gap claims, life and/or disability claims, Debt protection, State National CPI, and death accounts * Maintains a high level of knowledge and procedural expertise in all Credit Union loan products and services * Assist in underwriting duties for non-home equity loans when needed * Perform other lending and administrative duties as assigned by the Chief Lending Officer This is a full-time position (Monday thru Friday) and the ideal candidate will have the flexibility to work occasional community events (once or twice a year), must consistently uphold the mission, vision, and core values of the credit union, and possesses the ability to cope in a team focused, fast-paced sales and service culture. Requirements * High School Diploma, required; a Bachelor's degree preferred * Minimum of two years' Home Equity and lending experience required * Two years' demonstrated sales experience preferred * Requires basic knowledge of Microsoft Word and Excel

As an Associate Specialist - Sales, you will be responsible for coordinating activities and resources to support the Sales organization and business objectives. You will work with assigned Outside Sales Representatives, Inside Sales and support functions, suppliers, centers of excellence (COE) and Marketing to ensure the workload balance of the outside sales team. **Responsibilities:** + Supports the sales process by working with various internal departments to coordinate selling opportunities for assigned Outside Sales Representatives. + Schedules sales calls and deploys Field Technical Specialists (i.e. lighting, gear, automation, MRO specialists). + Follows-up with sales representatives and technical specialists after customer visits, updating the Customer Relationship Management (CRM) database and providing follow-up communication to internal and external customers. + Provides sales team with data reports as needed. + Provides pricing support to management and outside sales. + Interacts with Inside Sales, suppliers, centers of excellence, and customers to ensure timely and accurate execution of projects. + Participates in regularly scheduled meetings to measure progress of set objectives. + Provides general administrative support to outside sales team. **Qualifications:** + High School Degree or Equivalent required; Bachelor's degree - Marketing, Business or relevant field preferred. + 0-2 years of inside or outside sales, project, business development or operations support experience. + Experience in customer service and/or manufacturing highly preferred. + Strong written and verbal communication and presentation skills. + Ability to multi-task. + Research skills. + Self-motivated and customer service oriented with ability to perform in a fast-paced, team environment. + Computers skills, including Microsoft Office. + Understanding of vertical market conditions. + Knowledge/understanding of inventory concepts and sales processes. + Ability to drive results-oriented activity. + Experience with CRM systems. \#LI-BW1 At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

As an Associate Specialist - Sales, you will be responsible for coordinating activities and resources to support the Sales organization and business objectives. You will work with assigned Outside Sales Representatives, Inside Sales and support functions, suppliers, centers of excellence (COE) and Marketing to ensure the workload balance of the outside sales team. Responsibilities: Supports the sales process by working with various internal departments to coordinate selling opportunities for assigned Outside Sales Representatives. Schedules sales calls and deploys Field Technical Specialists (i.e. lighting, gear, automation, MRO specialists). Follows-up with sales representatives and technical specialists after customer visits, updating the Customer Relationship Management (CRM) database and providing follow-up communication to internal and external customers. Provides sales team with data reports as needed. Provides pricing support to management and outside sales. Interacts with Inside Sales, suppliers, centers of excellence, and customers to ensure timely and accurate execution of projects. Participates in regularly scheduled meetings to measure progress of set objectives. Provides general administrative support to outside sales team. Qualifications: High School Degree or Equivalent required; Bachelor's degree - Marketing, Business or relevant field preferred. 0-2 years of inside or outside sales, project, business development or operations support experience. Experience in customer service and/or manufacturing highly preferred. Strong written and verbal communication and presentation skills. Ability to multi-task. Research skills. Self-motivated and customer service oriented with ability to perform in a fast-paced, team environment. Computers skills, including Microsoft Office. Understanding of vertical market conditions. Knowledge/understanding of inventory concepts and sales processes. Ability to drive results-oriented activity. Experience with CRM systems. #LI-BW1

Full-Time Position (36+ Hours Per Week) We are looking for people who are passionate about serving others. Benefits 100% Free College Tuition Health insurance Dental insurance Vision insurance Flexible and Consistent schedule 401(k) matching Employee discount Life insurance Tuition Reimbursement/Scholarships Total Potential Compensation $56.9k-$59.5k / year Annual wage compensation $31.7k-$34.3k/year, up to $40.7K/year with overtime 100% Free College Tuition - Estimated $16,000 Annually *Bachelor's Degree* Access to college scholarship opportunities of up to $2500 per year Free meals - Estimated $2,080 Annually 401K - Estimated $1,320 Annually Employer's contribution towards Medical Insurance Premiums - $3,300 Total compensation package- $56.9k-$59.5k/year, up to $65.9k with overtime Requirements Show Honor, Dignity and Respect to all members of the Chick-fil-A Ellisville team. Show up on time, have a great attitude and work hard for your entire shift. Be willing to learn. Prior experience is not necessary. Job Description At Chick-fil-A, the Hospitality Professional role is more than just a job, it's an opportunity for learning, growth, and advancement. In addition to working directly with an independent Operator and a team of Directors, Hospitality Professionals gain life experiences that go far beyond just serving a great product in a friendly environment. Job Expectations (Your Impact) Always have a “Food Safety First” mindset. Be positive and display a servant hearted attitude with a warm personality. Engage with our guests by anticipating and responding to their needs through clear and pleasant communication. Execute hospitality by ensuring all guests receive prompt & continual care. Maintain a calm demeanor, especially during periods of high volume, to preserve a hospitable experience for our guests. Become knowledgeable of all menu items. Prepare all food with accuracy, speed, and quality. Look for opportunities to serve your team when not serving a guest. Work-Life Balance We get it. You have a life. We work with you to develop a work schedule that works with you and for you. After lots of feedback from our Chick-fil-A family, we have found our biggest strength. It is our “Team Member Work-Life Formula”: consistency + flexibility = great work-life balance. We know you have a life and we work with you to create the best work-life balance, including spending every Sunday with loved ones.

The department of Administration & Finance provides financial support to the institution, including monitoring and reconciliation of all central source accounts, expenditure oversight, and reconciliation of revenue. This position is the primary contact and first recipient of requests for all purchasing, travel, foundation requests, reconciliations and other ad-hoc finance work. This person is often the 'preparer' in the approval process, with the Manager approving followed by the accountable officer. Responsibilities Purchasing Reviews purchase requests and processes with adherence to USF Policies Services as a liaison between the academic departments, colleges and vendors regarding contracts, quotes, billing statements & payment terms. Verifies available budget and determines the proper purchasing mechanism. Reviews vendor invoices for completeness, accuracy and approvals. Processes changes to purchase orders as needed. Ensures all documents are transmitted to Accounts Payable for payment. Coordinates with USF St. Petersburg Campus Computing regarding technical purchases and UTSB approvals. Processes orders and departmental P-card (credit cards), reconciles transactions to supporting documentation and ensures accuracy of coding in the finance system. Travel Arranges and coordinates travel for college staff, students, employee candidates, consultants, and guests using the Archivum system. Ensures compliance to University policies and procedures. Verifies available budget and determines which transactions are acceptable for p-card use or traveler reimbursement. Responsible for timely processing of the travel authorization requests, cash advances, and travel expenses reports. Miscellaneous Run budget reports on a monthly basis, reconcile departmental accounts and submit with supporting documentation for review and approval by the Fiscal & Business Manager. Manage payments from Foundation Funds and ensure compliance with guidance. Maintains departmental asses logs and manages inventory. Prepares or certifies payroll as needed. Other fiscal tasks as required. Qualifications Minimum This position requires a High School diploma or equivalent with three years of work experience in positions with fiscal support duties. College of other relevant post-secondary coursework may substitute for the experience requirement on a year for year basis. Preferred Bachelor's degree preferred or appropriate other work-based experience. Knowledge of USF Travel and Purchasing processes/procedures along with knowledge of Business Systems., Understanding of budgets and financial processing. Degree Equivalency Clause: Four years of direct experience for a bachelor's degree. • Senate Bill 1310- The Florida Senate (************************************************ is conditional upon meeting all employment eligibility requirements in the U.S. • SB 1310: Substitution of Work Experience for Postsecondary Education Requirements • A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed: • (a) Two years of direct experience for an associate degree; • (b) Four years of direct experience for a bachelor's degree; • (c) Six years of direct experience for a master's degree; • (d) Seven years of direct experience for a professional degree; or • (e) Nine years of direct experience for a doctoral degree • Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. • Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Primary Function: The Box Office and Call Center Specialist is responsible for serving as the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center Specialist is responsible for consistently providing superior customer service to guests: selling tickets, tours, memberships, classes, and other Barnes programs. The Specialist ensures an efficient and welcoming entry through our ticketing process and a best-in-class experience to every person who interacts with our institution. The Specialist makes the “customer centered” concept a daily reality in all interactions, decisions, and exchanges with guests. The Specialist works both on the phone and in-person, stationed in a call center, at the box office, member desk, or other locations depending on the needs of the day. Specialists use a digital point-of-sale system to process financial transactions and are responsible for accuracy. Job Qualifications: Education: High school diploma and 3-4 years of experience OR Associates degree or higher college completion, with 1-3 years of experience. Experience: One (1) to four (4) years of any combination of training or experience in customer/visitor services, hospitality, call center, or events. Must have a good phone manner, pleasant demeanor, and a genuine interest in communication with members of the public and providing assistance to guests. Completion of Barnes Foundation Associate training coursework. Ability to maintain a calm exterior presence during periods of high volume, high stress, or unusual events Demonstrate strong attention to detail. Highly organized. Demonstrated customer service/relations experience with a true passion for working with the public. Sales experience with demonstrated sales ability in ticketing, retail, food service or other industry. Flexible schedule with the ability to work weekends, some evenings and holidays, as needed. Ability to operate a digital point of sale system with accuracy and reliability. Proficiency in digital tools including Microsoft products and modern communication tools. Possess good conflict resolution skills, communication skills (in person and by telephone), and ability to multitask independently and collaboratively in a busy setting. Knowledge or interest in history, fine art and/or language skills beyond English are a plus. Reliable, high level of personal integrity, outgoing personality and excellent interpersonal skills. Licenses, Certifications: N/A Clearances: Criminal Background-National Physical Activities to Perform Essential Functions: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Moving: Ability to stand and walk for 8-hour shifts with minimal rest breaks. Ability to occasionally transport up to 25 lbs. of files, equipment or supplies. Ability to move to access files, equipment or supplies. Vision Requirements: This position requires extended time on the computer. Communication Requirements: Clearly communicate in person, by phone, and by video conference. Communicate with others in conversational and written English. Working Conditions: Position operates in the foundation's buildings and on the foundation's grounds at the Philadelphia campus. Job Responsibilities: Greets visitors, answers questions about the Barnes, its collections, ticketing, tours, exhibitions, programs and public accessibility. Treats all callers and visitors with respect and courtesy; works collaboratively with staff and volunteers to ensure the guest experience is positive. Handles challenging situations with the public quickly and effectively, with skill and professionalism. Identifies and capitalizes on opportunities to promote and sell memberships to visitors and upsell existing members to higher levels of engagement. Actively up-sells additional offers such as membership, seminars, lectures, and parking. Continuously expands personal and required knowledge of Barnes services, collection, exhibitions, and actively participates in required trainings. Disseminates information regarding various education and membership events. Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, process exchanges, refunds and provides information. Provides timely response to guest requests for information received by mail, phone, and email. Follow-up on customer calls and emails. Creates Customer Service Issue records for all compliments, complaints or comments. Assist callers with any technical issues experiences with the website and escalate any issues to management appropriately. Provides assistance with visitors' special needs, including mobility accommodations, adaptive devices. Operates a digital Point of Sale system, including transacting sales (cash, check, and credit card payments), counts money, provides change and receipts, and balances drawers. Works with various technology platforms to sell tickets and communicate effectively. Accurately enters data and processes payments. Adheres to foundation policies, including those regarding attendance, punctuality and dress code. Attends departmental meetings as an active contributor to the analysis of operations, suggesting improvements and solutions. Assists in preparation of mailings and other communications with customers. Performs other duties as assigned. Organization-Wide Competencies: 1. Accountability: a. Prepares for work assignments and meetings, b. Conducts thorough fact-finding, decision-making and/or follow through, c. Admits mistakes and errors and informs others when one is not able to meet a commitment. 2. Job Quality: a. Dependably demonstrates job knowledge necessary for the position, b. Produces timely, accurate, high quality work output, c. Prioritizes work responsibilities effectively and produces work quantity expected for the role. 3. Service: a. Identifies problems and collaborate with others to devise and create effective solutions. b. Interacts and communicates with fellow employees in a manner that promotes a harmonious and cooperative working environment in accordance with our Core Values. c. Facilitates open communication and keeps an open mind about new ideas. 4. Leadership: a. Sets a good example for others, b. Demonstrates ethical decision-making and communication, c. Makes decisions. Uses a solution-oriented, collaborative approach. 5. Collaboration: a. Seeks win-win outcomes in decision-making, b. Shows a proactive, inclusive, helpful, and respectful attitude to colleagues, guests and others, c. Takes initiative to contribute to diversity, equity, inclusion, and accessibility initiatives. 6. Empowerment (Supervisors): a. Directs others' work effectively with adequate goalsetting, accountability, delegation, supervision, conflict resolution, accessibility to support and resources, b. Motivates team to meet short- and long-term goals: individual, department and strategic plan, c. Creates environment for staff development. 7. Administration (Supervisors): a. Meets goals related to revenue targets, expense control, program fees, etc., b. Develops/manages budget in keeping with organizational priorities, c. Follows protocols and reporting requirements set by other departments (HR, IT, Facilities, etc.), d. Collects and analyzes data effectively, e. Documents work accurately and consistently, shares information appropriately.

Primary Function: The Box Office and Call Center Specialist is responsible for serving as the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center Specialist is responsible for consistently providing superior customer service to guests: selling tickets, tours, memberships, classes, and other Barnes programs. The Specialist ensures an efficient and welcoming entry through our ticketing process and a best-in-class experience to every person who interacts with our institution. The Specialist makes the “customer centered” concept a daily reality in all interactions, decisions, and exchanges with guests. The Specialist works both on the phone and in-person, stationed in a call center, at the box office, member desk, or other locations depending on the needs of the day. Specialists use a digital point-of-sale system to process financial transactions and are responsible for accuracy. Job Qualifications: Education: High school diploma and 3-4 years of experience OR Associates degree or higher college completion, with 1-3 years of experience. Experience: One (1) to four (4) years of any combination of training or experience in customer/visitor services, hospitality, call center, or events. Must have a good phone manner, pleasant demeanor, and a genuine interest in communication with members of the public and providing assistance to guests. Completion of Barnes Foundation Associate training coursework. Ability to maintain a calm exterior presence during periods of high volume, high stress, or unusual events Demonstrate strong attention to detail. Highly organized. Demonstrated customer service/relations experience with a true passion for working with the public. Sales experience with demonstrated sales ability in ticketing, retail, food service or other industry. Flexible schedule with the ability to work weekends, some evenings and holidays, as needed. Ability to operate a digital point of sale system with accuracy and reliability. Proficiency in digital tools including Microsoft products and modern communication tools. Possess good conflict resolution skills, communication skills (in person and by telephone), and ability to multitask independently and collaboratively in a busy setting. Knowledge or interest in history, fine art and/or language skills beyond English are a plus. Reliable, high level of personal integrity, outgoing personality and excellent interpersonal skills. Licenses, Certifications: N/A Clearances: Criminal Background-National Physical A ctivities to Perform Essential Functions: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Moving: Ability to stand and walk for 8-hour shifts with minimal rest breaks. Ability to occasionally transport up to 25 lbs. of files, equipment or supplies. Ability to move to access files, equipment or supplies. Vision Requirements: This position requires extended time on the computer. Communication Requirements: Clearly communicate in person, by phone, and by video conference. Communicate with others in conversational and written English. Working Conditions: Position operates in the foundation's buildings and on the foundation's grounds at the Philadelphia campus. Job Responsibilities: Greets visitors, answers questions about the Barnes, its collections, ticketing, tours, exhibitions, programs and public accessibility. Treats all callers and visitors with respect and courtesy; works collaboratively with staff and volunteers to ensure the guest experience is positive. Handles challenging situations with the public quickly and effectively, with skill and professionalism. Identifies and capitalizes on opportunities to promote and sell memberships to visitors and upsell existing members to higher levels of engagement. Actively up-sells additional offers such as membership, seminars, lectures, and parking. Continuously expands personal and required knowledge of Barnes services, collection, exhibitions, and actively participates in required trainings. Disseminates information regarding various education and membership events. Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, process exchanges, refunds and provides information. Provides timely response to guest requests for information received by mail, phone, and email. Follow-up on customer calls and emails. Creates Customer Service Issue records for all compliments, complaints or comments. Assist callers with any technical issues experiences with the website and escalate any issues to management appropriately. Provides assistance with visitors' special needs, including mobility accommodations, adaptive devices. Operates a digital Point of Sale system, including transacting sales (cash, check, and credit card payments), counts money, provides change and receipts, and balances drawers. Works with various technology platforms to sell tickets and communicate effectively. Accurately enters data and processes payments. Adheres to foundation policies, including those regarding attendance, punctuality and dress code. Attends departmental meetings as an active contributor to the analysis of operations, suggesting improvements and solutions. Assists in preparation of mailings and other communications with customers. Performs other duties as assigned. Organization-Wide Competencies: 1. Accountability: a. Prepares for work assignments and meetings, b. Conducts thorough fact-finding, decision-making and/or follow through, c. Admits mistakes and errors and informs others when one is not able to meet a commitment. 2. Job Quality: a. Dependably demonstrates job knowledge necessary for the position, b. Produces timely, accurate, high quality work output, c. Prioritizes work responsibilities effectively and produces work quantity expected for the role. 3. Service: a. Identifies problems and collaborate with others to devise and create effective solutions. b. Interacts and communicates with fellow employees in a manner that promotes a harmonious and cooperative working environment in accordance with our Core Values. c. Facilitates open communication and keeps an open mind about new ideas. 4. Leadership: a. Sets a good example for others, b. Demonstrates ethical decision-making and communication, c. Makes decisions. Uses a solution-oriented, collaborative approach. 5. Collaboration: a. Seeks win-win outcomes in decision-making, b. Shows a proactive, inclusive, helpful, and respectful attitude to colleagues, guests and others, c. Takes initiative to contribute to diversity, equity, inclusion, and accessibility initiatives. 6. Empowerment (Supervisors): a. Directs others' work effectively with adequate goalsetting, accountability, delegation, supervision, conflict resolution, accessibility to support and resources, b. Motivates team to meet short- and long-term goals: individual, department and strategic plan, c. Creates environment for staff development. 7. Administration (Supervisors): a. Meets goals related to revenue targets, expense control, program fees, etc., b. Develops/manages budget in keeping with organizational priorities, c. Follows protocols and reporting requirements set by other departments (HR, IT, Facilities, etc.), d. Collects and analyzes data effectively, e. Documents work accurately and consistently, shares information appropriately.

Position Type: Full Time Training Schedule: MON - FRI 8:00 AM - 5:00 PM Regular Schedule Options: * Monday, Tuesday, Wednesday: 10:00 AM - 8:00 PM, Friday: 10:00 AM - 7:00 PM, Saturday: 8:00 AM - 1:00 PM, Thursday: Off * Monday, Wednesday, Thursday: 10:00 AM - 8:00 PM, Friday: 10:00 AM - 7:00 PM, Saturday: 8:00 AM - 1:00 PM, Tuesday: Off * Monday, Wednesday, Thursday: 9:30 AM - 7:30 PM, Friday: 9:30 AM - 6:30 PM, Saturday: 8:00 AM - 1:00 PM, Tuesday: Off * Monday, Tuesday, Wednesday: 9:30 AM - 7:30 PM, Friday: 9:30 AM - 6:30 PM, Saturday: 8:00 AM - 1:00 PM, Thursday: Off * Hybrid option available after 3-6 months of satisfactory performance* This position provides the opportunity to grow into a career in lending. The Call Center Lending Relationship Specialist assists credit union members with their long-term financial goals and planning for their future by providing financial solutions and counseling. This individual engages current and prospective members through telephone support interactions. This role plays a key part in improving the financial lives of Suncoast Credit Union members. Responsibilities * Identify ways to improve members' financial life * Present and explain lending products and services provided by the credit union and its affiliates * Initiate and underwrite consumer loans according to credit union lending policies and procedures * Answer calls in a courteous, professional, and timely manner * Provide a prompt, accurate, and excellent member experience * Interview members to gather information necessary to complete loan applications * Input and process loan requests * Meet minimum monthly goals determined by management * Assess loan applications * Process system approvals and suggest decision recommendations * Serve the community and actively participate in area events representing the credit union Qualifications * High school diploma or equivalent * 1+ years of call center or customer service experience * Bilingual in Spanish preferred * Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines * Accurate, detail-oriented, and organized with task management * Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff * Must be able to maintain a high level of confidentiality Skills * Customer Service * Sales Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at **************************************** Responsibilities * Identify ways to improve members' financial life * Present and explain lending products and services provided by the credit union and its affiliates * Initiate and underwrite consumer loans according to credit union lending policies and procedures * Answer calls in a courteous, professional, and timely manner * Provide a prompt, accurate, and excellent member experience * Interview members to gather information necessary to complete loan applications * Input and process loan requests * Meet minimum monthly goals determined by management * Assess loan applications * Process system approvals and suggest decision recommendations * Serve the community and actively participate in area events representing the credit union Qualifications * High school diploma or equivalent * 1+ years of call center or customer service experience * Bilingual in Spanish preferred * Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines * Accurate, detail-oriented, and organized with task management * Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff * Must be able to maintain a high level of confidentiality Skills * Customer Service * Sales Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at ****************************************

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate arrangements to cure the delinquency and return the member's account to good standing. The majority of the communication will be done over the telephone, Effective communication and negotiation skills are a necessity. It is important to be accurate and thorough. Duties and Responsibilities Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current Gather and analyze financial information (including, but not limited to, income, expenses, Credit Bureau Reports) from members to propose and implement solutions for delinquent loans Analyze member data to assist management in making decisions regarding recovered assets (vehicles and real estate) Make decisions regarding enforcement of Citadel's offset policies for delinquent member loans Make decisions, using collection techniques and financial analysis, that mitigate Citadel's Risk of Loss while preserving member retention, when appropriate Utilize communication and conflict resolution skills to resolve disputes and craft solutions with frustrated or angry members in a calm and professional manner Document activities on delinquent accounts, ensuring accuracy and expediency Maintain current member information across all utilized platforms (Collection software, Episys Products) Counsel members in debt management Handle member disputes, complaints and inquiries Perform assigned administrative tasks Perform such other duties as may be assigned commensurate with the position The department operates M-F from 8-6, and Sat from 9-1. The eligible candidate must be available for a minimum of two evening shifts (10:00am - 6:00pm) per week, and 2 Saturday shifts per month (hours are subject to change). Qualifications and Education Requirements Work Experience 6 months or more of collection and/or banking experience. Mortgage collections experience is preferred Demonstrate a thorough understanding of the impact that the collection of delinquent accounts has on the strength and growth of the Credit Union Demonstrate effective oral and written communication skills Demonstrate effective negotiation skills Maintain confidentiality, promote integrity, and support the corporate mission. Represent Citadel as a professional Bilingual "Spanish/English" Education High School Education

Responsible for scheduling surgical and medical procedures as well as diagnostic testing, within both the in-patient and out-patient settings. This involves coordinating with hospital and practice personnel, obtaining pre-authorizations, writing and communicating surgery orders, and providing information and education to patients regarding pre and post op instructions and the procedure and/or test. Ensure all appropriate clinical, insurance coding and patient information is gathered prior to the patient's visit and schedule post op visits/testing as needed. Actively participates as a member of the healthcare team to engage patients, families and caregivers in the coordination of patient care. Perform various administrative duties such as patient registration, scheduling, answering telephones, making copies and maintaining supplies. MINIMUM REQUIREMENTS Education: High School diploma or equivalent required. Associate's Degree or completion of a Medical Office Professional program required. Experience: Two years of experience in a medical practice or clinical setting may be accepted in place of the required Associate's degree or completion of a Medical Office Program. (Experience in a medical practice or clinical setting must be 24 out of the past 36 months) Knowledge, Skills, Abilities: Excellent interpersonal skills are essential. Knowledge of physician office procedures, medical terminology, ICD-10 and CPT coding guidelines, Electronic Health Records (EHR). Understands insurance guidelines and requirements for referrals and authorizations. Familiar with all applicable medical laws and regulations regarding dissemination of patient information. Demonstrated problem solving ability, strong organizational skills and attention to detail. Working knowledge of office equipment such as copiers, fax machines, telephones and computers. Ability to sort and file materials by alphabetic and numeric systems. Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions. Ability to record messages and patient data accurately, including use of appropriate grammar and spelling. Ability to prioritize work and multi-task. License/Certification/Registration: None SUPERVISION RECEIVED Receives general supervision from the Practice Manager. SUPERVISION GIVEN None ESSENTIAL FUNCTIONS Coordinates and schedules surgeries and diagnostic studies, both in-patient and out-patient, as well as office procedures. Coordinates the preparation of all necessary patient records and documentation needed prior to the service and forward to the appropriate procedure location. Prints, organizes and/or gathers results from outside labs, procedures and other necessary documentation (such as medical device reports) for review prior to service by the providers. Obtains authorizations via on-line systems from third party payers for scheduled procedures, devices and medications. Maintains a strong understanding of insurance requirements for a wide variety of procedures. Schedules and obtains necessary clearances for patients including follow up to ensure that the patient has been cleared for the scheduled procedure. Provides instructions to patients on the preparation requirements for office and hospital procedures and testing. Communicates and ensures adherence to all medical protocols that are required, both pre- and post- procedures/testing. For example, monitor Glucophage both pre and post IV treatment or testing, informing provider and patient of levels. Assists with office administered medication authorization including determining where the medication must be ordered, following through with the order and ensuring the patient has the appointment in the correct time frame. Assists with billing related activities as needed such as researching missed charges and obtaining information to process claims or resolve denials. Answers telephone calls, registers patients, schedules office visits, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures. Receives and routes messages and medical documents such as laboratory results, radiologic results, cardiology testing results and new patient information to the appropriate staff. Coordinates with hospital personnel and participates, as needed, in monthly meetings regarding patient care. Enters orders to be approved by providers for labs and other testing for pre- and post- procedures. Processes reporting to ensure that patients have had their prescribed therapy including follow up with the patient or other offices and documenting this in the Electronic Health Record. Coordinating schedules between doctors and facilities, as well as with office to accommodate any changes. Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals Transmits correspondence and medical records by mail, e-mail or fax as directed. Enters information questionnaires completed by patient. Manages task Lists, including all necessary follow up. Maintains adequate scheduling supplies as necessary. NON-ESSENTIAL FUNCTIONS Performs related and miscellaneous duties as assigned.

Responsible for scheduling surgical and medical procedures as well as diagnostic testing, within both the in-patient and out-patient settings. This involves coordinating with hospital and practice personnel, obtaining pre-authorizations, writing and communicating surgery orders, and providing information and education to patients regarding pre and post op instructions and the procedure and/or test. Ensure all appropriate clinical, insurance coding and patient information is gathered prior to the patient's visit and schedule post op visits/testing as needed. Actively participates as a member of the healthcare team to engage patients, families and caregivers in the coordination of patient care. Perform various administrative duties such as patient registration, scheduling, answering telephones, making copies and maintaining supplies. MINIMUM REQUIREMENTS Education: High School diploma or equivalent required. Associate's Degree or completion of a Medical Office Professional program required. Experience: Two years of experience in a medical practice or clinical setting may be accepted in place of the required Associate's degree or completion of a Medical Office Program. (Experience in a medical practice or clinical setting must be 24 out of the past 36 months) Knowledge, Skills, Abilities: Excellent interpersonal skills are essential. Knowledge of physician office procedures, medical terminology, ICD-10 and CPT coding guidelines, Electronic Health Records (EHR). Understands insurance guidelines and requirements for referrals and authorizations. Familiar with all applicable medical laws and regulations regarding dissemination of patient information. Demonstrated problem solving ability, strong organizational skills and attention to detail. Working knowledge of office equipment such as copiers, fax machines, telephones and computers. Ability to sort and file materials by alphabetic and numeric systems. Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions. Ability to record messages and patient data accurately, including use of appropriate grammar and spelling. Ability to prioritize work and multi-task. License/Certification/Registration: None SUPERVISION RECEIVED Receives general supervision from the Practice Manager. SUPERVISION GIVEN None ESSENTIAL FUNCTIONS Coordinates and schedules surgeries and diagnostic studies, both in-patient and out-patient, as well as office procedures. Coordinates the preparation of all necessary patient records and documentation needed prior to the service and forward to the appropriate procedure location. Prints, organizes and/or gathers results from outside labs, procedures and other necessary documentation (such as medical device reports) for review prior to service by the providers. Obtains authorizations via on-line systems from third party payers for scheduled procedures, devices and medications. Maintains a strong understanding of insurance requirements for a wide variety of procedures. Schedules and obtains necessary clearances for patients including follow up to ensure that the patient has been cleared for the scheduled procedure. Provides instructions to patients on the preparation requirements for office and hospital procedures and testing. Communicates and ensures adherence to all medical protocols that are required, both pre- and post- procedures/testing. For example, monitor Glucophage both pre and post IV treatment or testing, informing provider and patient of levels. Assists with office administered medication authorization including determining where the medication must be ordered, following through with the order and ensuring the patient has the appointment in the correct time frame. Assists with billing related activities as needed such as researching missed charges and obtaining information to process claims or resolve denials. Answers telephone calls, registers patients, schedules office visits, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures. Receives and routes messages and medical documents such as laboratory results, radiologic results, cardiology testing results and new patient information to the appropriate staff. Coordinates with hospital personnel and participates, as needed, in monthly meetings regarding patient care. Enters orders to be approved by providers for labs and other testing for pre- and post- procedures. Processes reporting to ensure that patients have had their prescribed therapy including follow up with the patient or other offices and documenting this in the Electronic Health Record. Coordinating schedules between doctors and facilities, as well as with office to accommodate any changes. Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals Transmits correspondence and medical records by mail, e-mail or fax as directed. Enters information questionnaires completed by patient. Manages task Lists, including all necessary follow up. Maintains adequate scheduling supplies as necessary. NON-ESSENTIAL FUNCTIONS Performs related and miscellaneous duties as assigned.

We are seeking a dedicated and detail-oriented Collections Specialist to join our credit union. This role involves managing delinquent accounts, working directly with members to resolve overdue balances, and ensuring the credit union maintains strong relationships while protecting its financial health. The ideal candidate has excellent communication skills, a problem-solving mindset, and a compassionate approach to helping members fulfill their financial obligations. Key Responsibilities: 1. Account Monitoring and Delinquency Management: - Monitor member accounts to identify past-due loans, mortgages, and other obligations. - Contact members to address overdue accounts through phone calls, emails, and written correspondence. - Document all collection activities, including member interactions and payment arrangements, in the credit union's system. 2. Member Communication and Resolution: - Work collaboratively with members to understand their financial situations and develop repayment plans. - Provide guidance on financial assistance options and strategies for resolving delinquencies. - Ensure interactions are respectful, professional, and compliant with regulations. 3. Payment Processing and Recovery: - Negotiate repayment schedules and settlements in accordance with credit union policies. - Process payments received from members and apply them to the appropriate accounts. - Initiate financial or legal actions such as charge-offs, repossessions, foreclosures, and small claims court proceedings. 4. Reporting and Analysis: - Prepare delinquency and recovery reports for management. - Monitor trends in delinquency rates and recommend strategies to reduce future risks. - Assist in analyzing the effectiveness of collection efforts and improving processes. 5. Compliance and Regulation Adherence: - Ensure all collection activities comply with applicable federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA). - Maintain confidentiality of member information at all times. 6. Collaboration and Team Support: - Work closely with lending and other departments to resolve issues related to delinquent accounts. - Provide insights and recommendations to improve the credit union's credit and collection policies. Qualifications and Skills: - Education: High school diploma or equivalent required; Associate's degree in Business, Finance, or related field preferred. - Experience: - Minimum of 1-2 years of experience in collections, credit, or a related role, preferably within a financial institution or credit union. - Familiarity with loan servicing systems is a plus. - Technical Skills: - Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with financial or collection software. - Knowledge of FDCPA and other relevant debt collection laws. - Soft Skills: - Strong communication and negotiation skills, with the ability to balance firmness and empathy. - Excellent organizational skills and attention to detail. - Problem-solving mindset with the ability to handle difficult conversations professionally. Physical Requirements: Must be able to lift and carry items weighing up to 20 pounds, such as files or office supplies. Work Environment: - This position is primarily office-based, with occasional flexibility to accommodate member needs. - Occasional overtime may be required during peak periods or to meet deadlines. Compensation and Benefits: - Competitive salary based on experience. - Benefits include health insurance, retirement plan options, paid time off, and opportunities for professional development.

Job Description We are seeking a dedicated and detail-oriented Collections Specialist to join our credit union. This role involves managing delinquent accounts, working directly with members to resolve overdue balances, and ensuring the credit union maintains strong relationships while protecting its financial health. The ideal candidate has excellent communication skills, a problem-solving mindset, and a compassionate approach to helping members fulfill their financial obligations. Key Responsibilities: 1. Account Monitoring and Delinquency Management: - Monitor member accounts to identify past-due loans, mortgages, and other obligations. - Contact members to address overdue accounts through phone calls, emails, and written correspondence. - Document all collection activities, including member interactions and payment arrangements, in the credit union's system. 2. Member Communication and Resolution: - Work collaboratively with members to understand their financial situations and develop repayment plans. - Provide guidance on financial assistance options and strategies for resolving delinquencies. - Ensure interactions are respectful, professional, and compliant with regulations. 3. Payment Processing and Recovery: - Negotiate repayment schedules and settlements in accordance with credit union policies. - Process payments received from members and apply them to the appropriate accounts. - Initiate financial or legal actions such as charge-offs, repossessions, foreclosures, and small claims court proceedings. 4. Reporting and Analysis: - Prepare delinquency and recovery reports for management. - Monitor trends in delinquency rates and recommend strategies to reduce future risks. - Assist in analyzing the effectiveness of collection efforts and improving processes. 5. Compliance and Regulation Adherence: - Ensure all collection activities comply with applicable federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA). - Maintain confidentiality of member information at all times. 6. Collaboration and Team Support: - Work closely with lending and other departments to resolve issues related to delinquent accounts. - Provide insights and recommendations to improve the credit union's credit and collection policies. Qualifications and Skills: - Education: High school diploma or equivalent required; Associate's degree in Business, Finance, or related field preferred. - Experience: - Minimum of 1-2 years of experience in collections, credit, or a related role, preferably within a financial institution or credit union. - Familiarity with loan servicing systems is a plus. - Technical Skills: - Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with financial or collection software. - Knowledge of FDCPA and other relevant debt collection laws. - Soft Skills: - Strong communication and negotiation skills, with the ability to balance firmness and empathy. - Excellent organizational skills and attention to detail. - Problem-solving mindset with the ability to handle difficult conversations professionally. Physical Requirements: Must be able to lift and carry items weighing up to 20 pounds, such as files or office supplies. Work Environment: - This position is primarily office-based, with occasional flexibility to accommodate member needs. - Occasional overtime may be required during peak periods or to meet deadlines. Compensation and Benefits: - Competitive salary based on experience. - Benefits include health insurance, retirement plan options, paid time off, and opportunities for professional development.

Careers at SUSLA Southern University at Shreveport, Louisiana (SUSLA) is accepting applications for the Loan/FWS Specialist position within the Office of Financial Aid & Scholarship. SUSLA is a comprehensive community college serving Shreveport, Bossier City, and surrounding areas in Northwest Louisiana. It is one of five campuses constituting the Historically Black Southern University System. The University serves approximately 3,000 undergraduate students and offers 32 undergraduate degrees and certificate programs in a variety of fields including Allied Health, Nursing, Aerospace Technology, Business Studies, Behavioral Science/Education and Science & Technology. PRIMARY RESPONSIBILITIES * The Financial Aid Office is seeking a detail-oriented Financial Aid Loan/FWS Specialist to provide comprehensive financial aid support and guidance to new and continuing students. Reporting to the Director of Financial Aid & Scholarships, this position serves as the primary coordinator and point of contact for the Federal Work-Study and Federal Direct Loan programs, ensuring full compliance with federal, state, and institutional regulations. Key responsibilities include awarding and administering work-study and loan funds, delivering financial aid counseling to students and families, managing communications with students and parents, and supporting Banner system processes to ensure accurate and timely aid delivery. Specific Duties are: * Serve as the primary federal work study and federal direct loan point of contact for current and prospective students, determining eligibility for work-study, awarding work-study, and monitoring earnings for all student work-study employees on campus. * Administer assigned programs in accordance with federal, state, and institutional policies and procedures * Knowledge of Federal Title IV, state program awards and regulations, and FERPA * Counsel and advise students about financial aid eligibility, application procedures, aid programs, program costs, and indebtedness * Complete error reports to ensure that federal work study and federal direct loans are issued in a timely manner and in accordance with federal, state, and institutional policies and regulations * Notify students of changes in the eligibility of aid offers and alternatives to amend the situation, if any * Use enhanced internal and external communication systems to inform students and parents about aid offers and departmental, institutional, and system-wide policies and procedures * Provide financial literacy presentations and informational sessions on campus and within the community * Conduct audit file reviews each semester * Monitor Common Origination Disbursement for incoming Direct Parent PLUS loan requests and award applicable loans as needed, following up with parents if credit decisions are approved * Provide ongoing training, guidance, and supervision to financial aid student employees for accurate dissemination of financial aid information to other students and parents. * Collaborate with other departments for campus outreach and registration events to ensure that recruitment, enrollment, and retention goals are met * Perform other duties as assigned. REQUIRED EDUCATION AND EXPERIENCE * Bachelor's degree * Excellent customer service and interpersonal skills * Demonstrated service aptitude and ability to work independently as well as with students, parents, and colleagues * Exceptional oral and written communication skills. Must be able to communicate sensitive and/or complex information in a confidential and straightforward manner * Excellent organizational skills with the ability to organize and prioritize multiple complex projects and tasks simultaneously * Proficient user of Microsoft Office Suite and experience in financial aid database systems * Must be dependable and able to maintain confidentiality in data collection. * Must possess a high level of accuracy, self-motivation, strong attention to detail, and the ability to handle a heavy workload in a fast-paced environment * Familiarity with academic environment, policies, and procedures PREFERRED QUALIFICATIONS * Prior knowledge or experience in postsecondary educational assistance processes such as advising, financial aid, registration, and admissions * Specific knowledge or experience in financial aid and Banner Financial Aid module TYPE: Full-time COMPENSATION: $43,888 annually APPLICATION DEADLINE: Review of applications begins November 24, 2025 and continues until position is filled. * The application can be filled out online at SUSLA's Application for Employment * Please attach cover letter, resume, transcript(s), and three references to application. * Reasonable accommodations may be made to enable individuals with disabilities to perform the duties. Application Portal Reasonable accommodations may be made to enable individuals with disabilities to perform the duties. Criminal background check and reference verification is required. Southern University at Shreveport, an institution within the Southern University and A & M System, seeks to provide quality education for its students, while being committed to the total community. This institution prepares students for careers in technical and occupational fields; awards certificates, diplomas and associate degrees; and offers courses and programs that are transferable to other colleges and universities. Dedicated to excellence in instruction and community service, this open enrollment institution promotes cultural diversity, provides developmental and continuing education, and seeks partnerships with business and industry. Title IX is a federal law that prohibits discrimination on the basis of sex in any federally funded education program or activity. Title IX prohibits use of federal money to support sex discrimination in education programs and provides individuals protection against such practices. In compliance with federal law and USDOE federal guidance, including provisions of Title VII of the Civil Rights Act of 1964 (Title VII), Title IX of the Education Amendments of 1972 (Title IX), Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments Act of 2008, the Age Discrimination in Employment Act of 1967 (ADEA), Executive Order 11246, Executive Order 13988, the Vietnam Era Veterans Readjustment Assistance Act of 1974 as mended by the Jobs for Veterans Act, the Uniformed Services Employment and Reemployment Rights Act, as amended, and the Genetic Information Nondiscrimination Act of 2008, an institution of the Southern University System shall not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, gender expression, religion, color, nation or ethnic origin, age, disability, military service, covered veteran's status, or genetic information in its administration of education policies, programs, or activities; admission policies; scholarship and loan programs; athletic or other institution-administered programs; or employment. As part of their commitment to maintaining a community free of discrimination, and in compliance with Title IX's mandate, institutions of the Southern University System shall address allegations of power-based violence and sexual misconduct, including sexual harassment and sexual assault, in a timely and effective manner. Further, institutions of the Southern University System will provide resources as needed for affected persons (Reporters, Complainants, Respondents, and third parties within the institution's community) and will not tolerate retaliation against any person who reports or participates in the investigation of alleged power-based violence or sex/gender discrimination. In accordance with the requirement of Title II of the Americans with Disabilities Act of 1990 and its Amending Act of 2008 (collectively "ADA"), the Southern University System (System) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. The System does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. The System will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the System's programs, services, and activities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. The System will make reasonable modifications to policies, procedures, and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the System, should contact the ADA Coordinator. The ADA does not require the System to take any action that would fundamentally alter the natures of its programs or services or impose an undue financial or administrative burden. Complaints that a program, service, or activity of the System is not accessible to persons with disabilities should be directed to the ADA Coordinator.