HVAC Truck Based Service Manager
Service supervisor job at Johnson Controls
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/holidays/sick time- 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out!: ******************* ZMNrDJviY
What you will do
Responsible for Service customer account Leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability & productivity of the team. Manages customer relationship development and happiness. Responsible for employee development and retention and for safety program compliance.
How you will do it
Sets and monitors goals for customer account gross margin delivery and profitability, including planned Services Agreements and Labor & Materials (L&M) work.
Drives L&M growth through Technicians and Team Leads.
Leads the execution efforts of assigned Service business to include warranty-related customer issues.
Responsible for procuring and mainlining fleet and tools inventory.
Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
Reviews and approves all L&M quotations.
Responsible for budgeting, forecasting, accounts payables/receivables.
Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
Accountable for safety performance and program compliance.
What we look for
Technical school training or equivalent experience in HVAC or building controls industry.
Three or more years of management experience in a similar service deliverable environment.
Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
Strong interpersonal, customer service, negotiating skills.
Demonstrated competence in writing and verbal communication skills.
Basic financial accounting experience.
Demonstrated proficiency in MS office products and basic Windows environment.
Preferred
Diploma in Electronic or Mechanical Systems.
Two years prior experience in the HVAC or building controls industry.
Five plus years in a service management role directing a similar service deliverable team.
HIRING SALARY RANGE: $87,000-100,000 (Salary to be determined by the
education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at *****************************************
#LI-Onsite
#LI-KP1
#LI-NC1
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Auto-ApplyCommercial HVAC Maintenance Team Lead
Nashville, TN jobs
Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our incredible team has built their reputation on trust, honesty, employee safety and excellence since 1944.
Summary of Job:
The HVAC Maintenance Team Lead 3 will perform Maintenance inspections and ensure all maintenances are completed per the contract/filter belt list.
Education and Experience:
Universal EPA Certification
Minimum of 8+ years of Commercial HVAC Service experience preferred
High school diploma or equivalent GED certificate preferred
Skills and Abilities:
Excellent written communications skills
Able to work well with other technicians and tradesman
Company Perks & Benefits:
Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn't just about your physical health; it's about your finances, career, community, and relationships too. We don't just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!
Physical: Comprehensive health, dental, and vision insurance, plus on-site and mobile health clinic services.
Financial: Earned Wage Access (EWA) - access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
Community: Company-supported volunteer opportunities to make a real impact.
Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.
At Lee Company, you will be among the most knowledgeable and experienced trade experts in the country. We offer competitive pay, full benefits, paid training, and opportunities for growth.
If you have a desire to serve and a passion for excellence, apply today!
Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave.
Lee Company is an E-Verify employer. Candidates must be legally authorized to work in the United States. At the time of hire, employees will be required to provide proof of employment eligibility.
Route Service Supervisor- UniFirst
Blacklick Estates, OH jobs
Route Service Supervisor
UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
Some companies say they like to promote from within, we just do…constantly!
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the training and development of a team of Route Service Representatives
Respond to service requests
Negotiate customer contract renewals
Build strong relationships with your customers and team
Work closely with all other leadership and management team members to provide the best customer service and product programs
Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep's performance and their customers' level of satisfaction and loyalty.
Qualifications
What we're looking for:
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles
An individual ready to learn and work to become a customer service and loyalty expert
High school diploma or GED, some college is a plus
21 years of age
Valid non-commercial driver's license in the state of residence
Reliable transportation
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Communication and language skills
Basic computer proficiency
Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
The estimated salary for this position ranges from $53,850 - $74,792 yearly. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may also apply depending on the position's location. There is no application deadline for this role; recruitment will remain open until the position is filled.
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Route Service Manager - UniFirst
Kerrville, TX jobs
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Route Service Manager - UniFirst
Durham, NC jobs
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Operations Supervisor
Gloucester, MA jobs
Compensation: $80,000.00 - $85,000.00 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management
Position Summary:
The Operations Supervisor has overall responsibility for all aspects of facility management services and/or operations including laboratories, controls, fire life safety. The Operations Supervisor is the primary point of contact for day-to-day operations with client facility management team. They will create an unwavering attitude and commitment to safety and reliability within the client environment as they manage the maintenance of outside contractors capable of achieving the goal of 100% availability of mission critical infrastructure. The Operations Supervisor will drive continual improvements to the operation in the following areas: building maintenance, building utility systems, fire life safety equipment, building management systems, and other specialty systems.
Job Objective:
This position is responsible for the overall operation of our facility management services to multiple critical facilities, including ensuring the safety and well-being of its employees, safeguarding company funds and property, and representing the company with respect to the client. This Operations Supervisor ensures that established company goals are realized while maintaining client relations that will enhance future business and has total responsibility for managing all aspects of the contract.
Key Responsibilities:
Oversee all aspects of the client's critical physical infrastructure.
Ensure that all work performed within mission critical space is done to high quality and without impact to internal/external customers.
Oversee the development and accuracy of site-level operating procedures and other documentation.
Supervise and escalate as needed ABM's response to after-hours emergencies at assigned facilities.
Effectively and efficiently manage the operations budget and expenditures of assigned contracts.
Manage the complete physical assets pertaining to the Operation and Maintenance of the critical and non-critical infrastructure equipment and systems.
Resolve all electrical, mechanical, BAS (Building Automation System), EPMS (Electrical Power Monitoring System), BMS (Building Management System), and Fire Protection System issues in the client facilities while minimizing risk and business impact and communicate issues to management and customers in a timely manner.
Manage the customer relationship and act as the single point-of-contact for all facility-related issues, including, but not limited to schedules, new business, projects, budgets and expansion and staffing.
Manage oversight from preventive maintenance inspections and provide guidance on how to address issues.
Develops, plans, and implements annual shutdown program for preventive maintenance activities.
Technical knowledge of critical electrical and mechanical systems with the ability to prioritize, assign, track, and trend equipment history.
Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access and user credentials.
Ensure compliance of Customer SLA (Service Level Agreement) parameters and Change Control activities, review and approve all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations.
Ensure that ABM training expectations are met and audit the process monthly.
Identify, vet, and approve all sub-contractors who will perform work on-site.
Develop PM (Preventive Maintenance) contract scopes-of-work, ensure contract terms are fulfilled.
Qualifications:
Associate Degree or higher degree in job related technical training or equivalent work experience.
5+ years Electrical or Mechanical experience, desired.
Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operational experience desired.
Working knowledge of purchasing and/or utilizing and managing subcontracts and vendors.
Experience utilizing a CMMS (Computerized Maintenance Management System).
Knowledge of computer and PLC Programming, AC/DC drives, Motor Controls, Digital Meters, and Recorders.
Demonstrated ability to read/interpret drawings and wire diagrams.
Possesses working knowledge/understanding of Electrical Code (both local and IEEE) as it applies to controls.
Experienced in scope determination of installation materials.
#200
About Us
ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit *******************
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at ******************* ABM does not accept unsolicited resumes.
Route Service Manager - UniFirst
Phoenix, AZ jobs
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Fleet Supervisor- UniFirst
Watervliet, NY jobs
Our Team is Kind of a Big Deal!
UniFirst is seeking a reliable and hardworking Fleet Supervisor to join our UniFirst community. As a Supervisor in the Maintenance Department, you will be ensuring our fleet vehicles are properly functioning and regularly maintained as well as managing and mentoring our Fleet Technicians. At UniFirst we have a standard Monday - Friday work week with periodic night and weekend overtime. We have an immediate opening and provide on the job training.
Pay & Benefits:
On the job training & great hourly pay + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
What's in it for you?
Training:
Our Team Partners receive quality skills training designed to enhance their performance and assist them with their career potential and advancement
Career Growth:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth.
Culture:
Our culture is what makes UniFirst an organization that stands out from the rest.
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds. We believe our diversity makes us who we are, and we strive every day to build a culture where everyone feels welcome.
What you'll be doing:
Manage overall upkeep and maintenance of fleet vehicles.
Verify that the appearance of fleet vehicles meet UniFirst standards.
Ensure vehicle compliance and safety requirements are met.
Implement preventative maintenance programs for vehicles and equipment, and schedule predictive & preventative maintenance.
Mentor, manage, and motivate performance of Fleet Technicians.
Provide ongoing learning and development opportunities for all Team Partners.
Produce reports related to work performance and departmental budget.
Develop and maintain relationships with vendors to ensure best pricing for vehicle parts.
Plow and salt location parking lot as needed.
Utilize a Computerized Maintenance Management System.
Perform other duties as assigned by leadership.
Qualifications
What we're looking for:
High school diploma or GED required.
Must be 21 years of age or older.
5 years of equivalent experience required.
Valid driver's license and a safe driving record are required. A CDL license is preferred.
Must meet DOT requirements.
Strong leadership and communication skills; ability to train potential techs.
Must have experience in the use of diagnostic software and fleet management systems.
Ability to work overtime as needed is required.
Ability to lift up to 80lbs.
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.
The estimated salary for this position ranges from $51,613 to $61,812 yearly. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may also apply depending on the position's location. There is no application deadline for this role; recruitment will remain open until the position is filled.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
2nd Processing Team Lead Day Shift
Goldsboro, NC jobs
At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day.We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily.
Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed.At Butterball, we believe in fostering a culture where every team member is valued, could grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!
Why work for Butterball?
This is not just a job, it's a career! We take pride in our employees and our employees take pride in being a valued team member at Butterball!
Join us Today and enjoy these great perks!
· Academic Tuition Reimbursement
· Medical, Dental, & Vision Benefits
· Employee Assistance Program
· 401K
Description: 2nd Processing Team Lead
Responsibilities:
To help the Supervisor guide associates in 2nd Processing/Cut Up area toward production goals and quality standards. Aid Supervisor by working on production line, organizing materials and supplies, directing production line associates, training new associates and recording production data.
Knowledge, Skills and Abilities:
* Must possess high standards and goals for self and be abloe to lead other team members to obtain the same
* Must be able to delegate and empower effectively and responsibly
* Ability to work with minimum supervision
* Must display adequate energy and stress tolerance
* Must be able to train new associates
* Must be able to perform 50% of the jobs in the department at line speed
Education and Experience:
* Ability to speak both English and Spanish preferred
* Work experience in the food industry preferred
We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.
We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.
This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.
2nd Processing Team Lead Day Shift
Mount Olive, NC jobs
At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day.We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily.
Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed.At Butterball, we believe in fostering a culture where every team member is valued, could grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!
Why work for Butterball?
This is not just a job, it's a career! We take pride in our employees and our employees take pride in being a valued team member at Butterball!
Join us Today and enjoy these great perks!
· Academic Tuition Reimbursement
· Medical, Dental, & Vision Benefits
· Employee Assistance Program
· 401K
Description: 2nd Processing Team Lead
Responsibilities:
To help the Supervisor guide associates in 2nd Processing/Cut Up area toward production goals and quality standards. Aid Supervisor by working on production line, organizing materials and supplies, directing production line associates, training new associates and recording production data.
Knowledge, Skills and Abilities:
* Must possess high standards and goals for self and be abloe to lead other team members to obtain the same
* Must be able to delegate and empower effectively and responsibly
* Ability to work with minimum supervision
* Must display adequate energy and stress tolerance
* Must be able to train new associates
* Must be able to perform 50% of the jobs in the department at line speed
Education and Experience:
* Ability to speak both English and Spanish preferred
* Work experience in the food industry preferred
We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.
We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.
This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.
Call Center Supervisor
Pottstown, PA jobs
Call Center Supervisor - Pacer Call Center Practice
Employment Type: Full-Time
Experience Required: 3-5 years in call center leadership
Industry Preferred: Healthcare, Health Plans, PBM, Customer Service Operations
About Pacer
Pacer Staffing supports enterprise clients with large-scale, performance-driven contact center talent. Our Call Center Practice provides Customer Service Advocates (CSAs) to our clients and we are expanding our leadership team to support this growing line of business.
We are looking for a Call Center Supervisor who can coach, develop, and support our remote CSA workforce while partnering closely with Account Management, HR, Delivery, and client-side leadership to drive high performance and retention.
Position Summary
The Call Center Supervisor will oversee a team of remote Customer Service Advocates assigned to healthcare contact center programs. This leader is responsible for monitoring performance, coaching associates, reinforcing expectations, driving quality, and ensuring alignment with client standards-including HIPAA, attendance compliance, professionalism, and performance metrics.
This role plays a critical part in our success and will directly shape the growth, consistency, and quality of the Call Center Practice.
Key Responsibilities
People Leadership & Coaching
Supervise a team of remote Customer Service Advocates (CSAs) supporting health plan members.
Conduct regular 1:1s, performance discussions, and coaching sessions.
Monitor attendance, quality, documentation, and adherence to client expectations.
Reinforce Pacer and client standards: punctuality, schedule compliance, professionalism, HIPAA, and WFH requirements.
Identify performance gaps early and implement corrective action or coaching plans.
Performance Management
Track KPIs including call quality, one-call resolution, audit scores, attendance points, and productivity.
Review feedback from client supervisors and translate it into actionable coaching.
Partner with HR for monthly contractor check-in meetings, addressing risks and providing support.
Reduce attrition by maintaining strong communication and support structures.
Training & Onboarding
Partner with HR and Delivery to run New Hire Orientation, reinforcing expectations and work from home compliance.
Support new hires while they ramp up in training and production.
Validate equipment setup, internet requirements, and workspace compliance for new employees.
Operational Excellence
Ensure associates follow all HIPAA and confidentiality requirements.
Coordinate with Account Manager and Delivery on performance trends and escalation needs.
Maintain accurate documentation for attendance, coaching, warnings, and performance milestones.
Implement standardized processes that scale as the practice grows.
Client Partnership
Collaborate with call center supervisors to understand expectations, performance trends, and class outcomes.
Communicate insights back to Pacer leadership to enhance training, recruiting, and support processes.
Participate in calibration sessions, performance reviews, and quality alignment meetings.
Qualifications
3-5 years of call center leadership experience (Supervisor, Team Lead, Quality Coach, or equivalent).
Experience in healthcare call centers strongly preferred (health plans, PBM, Medicare/Medicaid, provider/member services).
Strong coaching, communication, and performance management skills.
Prior experience supporting remote or hybrid customer service teams.
Understanding of HIPAA, PHI, and healthcare compliance requirements (preferred).
Proficiency with call center tools, QA frameworks, KPI reporting, and performance documentation.
Ability to multitask across multiple systems and manage priorities in a fast-paced environment.
High emotional intelligence and ability to build trust with remote associates.
What We Offer
Competitive compensation package
Medical, dental, vision, 401(k)
Opportunity to shape and grow a rapidly expanding call center practice
High visibility with internal leadership and enterprise clients
Remote work environment
The chance to make a meaningful impact on associates supporting vulnerable member populations
Ideal Candidate Profile
You're a coach-first leader who thrives in fast-paced customer service environments. You build engaged, high-performing teams through communication, accountability, empathy, and structure. You're confident partnering with clients, enforcing standards, and supporting associates every step of the way.
You are passionate about helping people succeed-and understand how to elevate performance in a healthcare call center environment.
Scheduling Supervisor
Piscataway, NJ jobs
Create, maintain and communicate production schedules and work orders to support the Demand plan and Customer orders to meet customer service fill rates of 98%. Ensure all aspects of planning activities are performed effectively and meeting required results. Ensure capacity and plant resources are utilized effectively. Interface closely with the manufacturing operations (shop floor), Sales leaders; Demand planning, Product management, Finance and Logistics groups.
Essential Functions
Maintain and oversee schedule and plan production needs using INFOR and other planning systems. Take into account the customer order's need date so that product is produced on time, shipped on time and in full.
Must maintain correct and valid ATP (available to promise) data to sales organization to guard against over-committing company resources, parts and materials.
Manage team of Schedulers, providing guidance and support.
Create WOs for sub-assemblies in a MTO (make-to-order) assembly operation with correct priorities by reviewing open orders report and customer required ship dates.
Communicate schedule changes both internally and externally as required.
Collaborate with sales and support teams to address escalated orders and resolve scheduling conflicts.
Analyze production data to identify trends, bottlenecks, and opportunities for process improvements.
Review, analyze and prepare Supply meeting reports and/or data. Prepare issue statements in response to supply issues, document assumptions.
Planning of NPI (new product introduction) is critical for resource planning (valid number of personnel on the shop floor) and customer service.
Maintain ERP data integrity for scheduling to ensure valid outputs for shop flooring exceptions.
Any other duties as assigned.
Qualifications
College degree is required, preferably in business/supply chain management. Equivalent experience may be considered.
4-6 years of solid understanding and hands on experience of scheduling and capacity planning, MRP with good understanding of principles and techniques
Experience in a formal Planning system required
Must be organized and have strong time management skills to maintain daily to do list, understanding production priorities and deadlines as directed by manager
Ability to work under pressure and become a self-starter
Experience with dealing with multiple departments and tight deadlines are critical
Minimum of 4 days in the office is required
APICS-CPIM a plus
COMPUTER SKILLS
Proficient with Microsoft Office
Excel experience is required
Experience with Infor or other ERP software a plus
PHYSICAL REQUIREMENTS
Ability to sit for extended periods of time while concentrating on tasks
Ability to use keyboards, phones and other office equipment
Some standing, walking and reaching are required
Sufficient vision for reading computer screens and other documents, and normal hearing for telephone and in-person communication
Benefits
Competitive salary
Medical Benefits (Medical, Dental, Vision)
HSA, FSA, Commuter Benefits
Medical Discounts
Ancillary Benefits
Accident, Critical Illness, Hospital Insurance
Voluntary, Spouse, and Child Life Insurance
Pet Insurance
Employee Discount Programs
401k matching
Paid time off (including 15 PTO days and 10 holidays)
Salary Range: $77,251-$112,679
Please note that the salary information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer.
Company Overview
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products - seating, sit/stand desks, technology support and lighting - have led the industry in performance and simplicity for over 40 years.
Humanscale is an Equal Opportunity Employer (Disabled/Veteran)
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.
Service Supervisor
Phoenixville, PA jobs
Summary Statement:
Service Repair Supervisor /ASC Coordinator responsible for daily supervision of Service Repair Technicians and providing external service support to Customers and Authorized Service Centers. Ensures that the fulfillment of service repair requirements, delivery requirements, warranty repairs and day to day support activities are processed effectively. Essential Job Responsibilities:
Generate, coordinate, and supervise service repair technician daily job assignments, both in house and remote field service.
Provide, coordinate, and supervise provision of service support for domestic and international inquiries associated with Megger Valley Forge products.
Qualify instrument hardware or software problems reported by customers, service repair technicians, and sales representatives that have escalated beyond normal support levels.
Interface with Quality, Design Engineering, Manufacturing, and Sales as required to ensure a complete evaluation and resolution of the customer's product issues.
Interface with Customer Service regarding issues that may arise during product service and/or repair.
Evaluate service repair technician performance and identify areas of improvement and development as well as product training needs required to effectively accomplish assigned tasks.
Contribute in the establishment and implementation of technical support strategies and methodologies for Megger Valley Forge and global ASCs.
Lead the initial and ongoing review and approval of Megger Valley Forge Product ASCs around the world ensuring ASCs have the required capabilities, technical information, equipment, training, and materials to achieve success.
Coordinate and maintain records of all Megger Valley Forge Product ASC approval documentation.
Coordinate the evaluation and processing of instruments returned to the factory via credit return.
Review and identify ongoing service material requirements and identify ongoing material shortage trends to necessitate safety stock opportunities and adjustments.
Provide support in the coordination of product deviation and engineering change implementation and instrument upgrade programs, including hardware and firmware, both internally and with ASCs.
Provide support to the Manager, Quality Assurance/ Service Repair/Production Test regarding departmental budgetary analysis and planning.
Schedule and coordinate training at Valley Forge for and ASC and other Megger site personnel servicing and repairing Valley Forge products.
Perform other duties as assigned.
Minimum Skill Sets and Competencies:
Bachelor degree and 5 plus years working as a service supervisor with an electronics product manufacturer. Alternate formalized education may suffice given directly applicable work experience.
Demonstrated technical competence with repair, test and calibration of electronic products.
Demonstrated experience with product service and support process improvement/engineering.
Experience coordinating the work of others and performing performance evaluations of personnel.
Possess good leadership, oral and written communication, and professional phone communication skills.
Additional Knowledge/Skills/Abilities:
Experience with repair, test and calibration of electronic test equipment seen as a major differentiator.
Demonstrated aptitude for attention to detail and thorough follow through.
Possess a good understanding of current software tools and applications (MS Office Suite, SAP)
Experience working in an ISO 9001 environment is preferred.
External Contacts: Extensive • Customers / Global Authorized Service Centers / Other Megger Site Service Repair Personnel / Regional Sales Managers / Sales Representatives
Travel Requirements:
Up to 20% (some international travel required)
Field Service Manager
Libertyville, IL jobs
Commercial & Industrial Field Service Manager
Company Overview: Culligan is a global leader in water treatment solutions, committed to providing innovative, high-quality products and services to meet the water needs of commercial and industrial customers. With a focus on sustainability, Culligan offers comprehensive water treatment solutions that help businesses improve efficiency, reduce costs, and ensure compliance with industry standards.
Description: The Field Service Manager is a hands-on leader responsible for building, coaching, and motivating a high-performing team of Field Service Technicians to deliver exceptional customer experiences while meeting financial and operational goals. This involves technical expertise with strong leadership and business acumen to ensure that service operations run efficiently, customers remain satisfied, and the department achieves its budgeted performance. This is a player/coach role -the successful candidate will both lead and participate in field activities (system startups, troubleshooting, repairs, training). The position requires close collaboration with Commercial, Engineering, Operations, and Finance teams.
Travel may reach up to 50% for short durations, including occasional international assignments.
Responsibilities:
Lead, mentor, and develop a team of Field Service Technicians/Engineers to achieve excellence in performance, professionalism, and customer service to commercial and industrial businesses.
Drive accountability through goal setting, coaching, performance reviews, and training programs.
Maintain an organized log of open service issues (email, phone, and field) to ensure timely resolution and proactive customer communication.
Track and report KPI metrics on responsiveness, resolution time, and customer satisfaction.
Ensure service reports are completed with accuracy, detail, and timeliness for every site visit.
Oversee service trip quoting, billing, and cost allocation to ensure accuracy and profitability.
Monitor and manage the department budget, including forecasting, cost control and revenue.
Partner with the Commercial team to expand revenue streams through spare parts, proactive maintenance, and customer training programs.
Develop and enforce service policies, safety procedures, and standard operating practices.
Promote a culture of continuous improvement, focusing on process efficiency, cost reduction, and customer value enhancement.
Provide direct (or phone/e-mail) technical support to clients and service technicians in the field for start-ups, troubleshooting and repairs.
Maintain professional, courteous communication with customers-especially in high-pressure or urgent situations.
Respond to emergency service calls, including after-hours or weekend support when necessary.
Ensure adherence to all company and customer safety policies during field activities.
Perform other projects and duties as assigned to support organizational goals.
Requirements:
Bachelor's degree in a technical discipline (Engineering preferred); equivalent technical and managerial experience may be considered.
Minimum 5 years of management experience in a technically complex, B2B environment.
Prior water treatment industry experience strongly preferred.
Strong mechanical and electrical troubleshooting skills, with proven ability to diagnose and resolve equipment issues both on-site and remotely.
Ability to read and interpret technical drawings, blueprints, electrical schematics, and P&IDs.
Excellent communication, organization, and customer relationship management skills.
Physical capability to lift up to 50 lbs unassisted and work in varying site conditions.
Willingness to travel up to 50%, including international travel as required.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position:
Integrity, Resourcefulness, Customer Focus, Team Player, Adaptability, Commitment to Excellence
Target Salary Range: $110,000 - $150,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).
Benefits:
Competitive salary and bonus.
Comprehensive benefits package, including health, dental, and vision insurance.
Professional development and training opportunities.
Opportunity to work with a market leader in water treatment solutions.
Service Director
Villa Park, IL jobs
Primary Function:
Has overall responsibility for the strategic leadership and operational excellence of the service department.
Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.
Primary Responsibilities:
Strategic Service Leadership
Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
Establish and monitor service performance metrics, driving accountability and operational excellence.
Service Operations Management
Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
Ensures compliance with warranty policies, service agreements, and industry regulations.
Customer Experience & Satisfaction
Champions a customer-centric approach across all service functions.
Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
Serves as a senior escalation point for complex service issues and high-value customer relationships.
Secondary Responsibilities:
Process & Infrastructure Development
Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
Leads digital transformation efforts within the service department, including CRM and service management platforms.
Team Development & Leadership
Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
Conducts performance evaluations, succession planning, and professional development initiatives.
Reporting & Analytics
Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
Uses data-driven insights to inform strategic decisions and continuous improvement efforts.
Cross-Functional Collaboration
Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
Represents the service function in leadership meetings and strategic planning sessions.
Position Requirements:
Education & Experience
Bachelor's degree in Engineering, Business Administration, or related field desired.
Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
Proven experience managing technical service teams and developing service infrastructure.
Skills & Competencies
Strategic thinker with strong operational execution capabilities.
Exceptional leadership, communication, and interpersonal skills.
Proficiency in CRM, ERP, and service management platforms.
Strong analytical skills and ability to interpret complex data sets.
Deep understanding of machinery, industrial equipment, or technical service environments.
Other Requirements
Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
Demonstrated resilience and adaptability in navigating change and leading through uncertainty.
HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.
Service Manager
Oskaloosa, IA jobs
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Essential Duties and Responsibilities
-Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
-Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
-Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
-Coordinates customer clinics, field days, and related promotional events
-Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit
-Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
-Reviews work orders for completeness and accuracy prior to customer billing
-Ensures all departmental tools, equipment, and vehicles are in good working order
-Manages recruiting, staffing and employee development activities for employees reporting to this position
Position Qualifications
-3+ years of experience in Service Department operations
-2+ years of previous management experience
-Ability to use standard desktop load applications such as Microsoft Office and internet functions
-Ability to write and speak effectively to individuals and groups
-Familiar with John Deere and other similar product lines
-Basic understanding of financial principles relative to Service Department operations
-Ability to analyze and interpret internal reports
-Ability to work extended hours and weekends
-Excellent customer service skills
-High School Diploma or equivalent experience
Territory Service Manager
Minneapolis, MN jobs
Who we are. What we do.
We are Bystronic - a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell:
The Territory Service Manager drives service operations within a geographical territory, drives customer satisfaction through NPS and global indicators, and leads a field-based team by setting objectives, providing feedback, and driving business results across multiple measures.
What you will be doing:
Responsible for the execution of all service operation activities in their defined region and manage the team
Responsible to prioritize customer needs with input from the team using CRM's systems
Lead and manage a field-based team including the life cycle of equipment from installation to repeat purchase, setting clear objectives aligned with global strategy, providing performance feedback, coaching, and development opportunities, and delivering business results across various measures including customer satisfaction and employee engagement
Responsible for technician planning including dispatching,
Promote and uphold the company culture and values, fostering a positive and inclusive work environment for all team members
Ensure customer satisfaction by focusing on Net Promoter Score (NPS) and customer loyalty with repeat equipment sales utilizing global leading and lagging indicators to achieve targets
Aligns all strategies, priorities, work guidance, budgets & KPIs with centrally defined guidelines (e.g. Financial Planning, Training, Resource Planning, Goal Setting & Appraisal)
Provides input for centrally enacted target setting, performance reviews and hiring/firing decisions as well as training requirements for service employees
Aligns critical day-to-day decisions with the regional team including CSR's, account managers, and sales team
Manages and appropriately identifies centrally defined escalation processes within the stated governance
Key tasks and Responsibilities:
Leadership: Lead and promote Bystronic culture and values, creating a positive and inclusive working environment. Manage a team of 6 to 10 direct reports, ensuring adherence to corporate guidelines and aligning individual objectives with global strategy.
Customer Satisfaction: Ensure customer satisfaction through continuous focus on NPS and achievement of global indicators. Execute service activities with the team to meet targets aligned with strategic goals. Responsible to foster good will with our customers and conflict resolution.
Team & Talent Development: Develop the team through performance feedback, coaching, and motivation. Manage employee performance by assigning tasks, evaluating performance against goals, and providing constructive feedback.
Operations and Maintenance Planning: Expedite resolution through dispatching of reactive and pro-active service events. Facilitate preventive maintenance visits by planning and arranging appointments with customers and technicians.
KPI's:
Customer Satisfaction (NPS)
Employee Engagement
Service Efficiency Metrics: Demonstrating efficiency backed through KPIs such as FTFR, RFR, OTIF, and MTTR
Talent Development and Retention
Business Results: Delivering strong business results across various measures including repeat machine and aftermarket sales.
Key Skillset:
Business and Technical Skills: Demonstrate understanding of customer satisfaction and financial drivers. Possess basic PC skills including customer relationship management software, Excel, and PowerPoint. Display strong management skills and behaviors, including customer orientation and comms.
Communication Skills: Dedicated to meeting customer expectations and improving products and services based on customer feedback. Exhibit good communication, presentation, negotiation, coaching, and training skills.
Performance Consistency and Experience: Consistently meet goals and deliver high performance, especially in challenging times.
Your education & experience:
Minimum of 7+ years' experience in a business-to-business field service environment with a proven track record.
What's in it for you:
PTO
Benefits (Medical, Dental, Vision, STD LTD)
Life Insurance
Paid Holidays
401k with 100% match up to 5%
People power our purpose:
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application
Calibration Supervisor
Pontiac, IL jobs
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
To Live and Lead Safety
· Manages the Site Safety Program and ensures all policies are being followed by employees
· Drives housekeeping standards, including 5S
· Demonstrates leadership for employee safety and/wellness through Beyond Zero initiatives
To Inspire and Provide Clarity on Vision and Strategy
· Develops and displays a thorough understanding of site-level and company-wide strategic initiatives
· Actively supports positive change, working with the site staff to ensure understanding and effective implementation of new processes and procedures
· Communicates with the team to promote an understanding of the relationship between site actions and results and overall strategic objectives
To Own Our ATS Culture
· Drives day-to-day execution of team-related responsibilities/team priorities using the leadership competencies that support our ATS culture
· Displays behaviors that align with being self-motivated and emotionally intelligent
To Support Our Employees' Learning and Growth
· Manages employee performance and provides development opportunities
· Mentors/coaches employees regarding career planning, training, skills development using ongoing one-on-one communication
To Ensure and Drive our Business Results
· Leads and ensures the Operating System is understood, reinforced, and embedded
· Assists Site Manager in measuring and reporting key maintenance performance indicators including root cause analyses. Delivers on related action items, removes barriers, and addresses issues in order to promote continuous improvement
· Communicates and escalates priorities, issues, and equipment status to the customer as needed, playing a key role in developing and sustaining a positive and profitable relationship with the customer
· Assists Site Manager in managing expenses, such as labor, overtime, and material consumption. Approves any overtime worked by the team.
· Reviews work orders and ensures adherence to work schedules. Identifies and rectifies any gaps.
· Conducts and participates in team meetings as an influential leader.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
· Associate's degree or equivalent from a two-year college with a minimum of 3 years of experience in a related field or an equivalent combination of education and experience
· Strong communication skills - verbal and written
· Strong computer skills, including Microsoft applications, web-based applications, and CMMS software
Desirable KSAs:
· Foundational business acumen (understanding contracts and the customer's business, negotiation, billing models, financial experience, relationship building)
· Planner/scheduler experience ideal
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.
Pay Range$75,134.23-$100,179 USD
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
Auto-ApplyMachining Team Lead
Fond du Lac, WI jobs
Join RB Royal and help shape the future of our machining team!
RB Royal, a company known for its outstanding culture, teamwork, and commitment to employee growth, is seeking a driven and skilled machinist who is ready to step into a leadership-focused role. This is a rare opportunity for someone who wants to elevate their machining experience while helping shape, guide, and transform a key area of our manufacturing operation. This role will provide the opportunity for you to coach, mentor, and influence the future of the department.
This is an exciting opportunity to take the next step in your career; leveraging your machining background while developing as a leader.
If you're passionate about teaching, improving processes, and helping a good department become a great one, we'd love to talk with you.
OVERVIEW
As the Machining Team Lead, you will play a pivotal role in developing people, strengthening processes, and supporting the long-term vision of the machining department. You will help train operators, guide continuous improvement, support programming, and step in to run parts when needed. This role is ideal for someone early enough in their career to grow into leadership yet experienced enough to confidently teach others.
CORE RESPONSIBILITIES
Train, mentor, and coach machinists to build skill and confidence.
Assist in developing department vision, workflow improvements, and daily organization.
Write, modify, and troubleshoot CNC programs (FANUC experience strongly preferred).
Support horizontal machining operations and provide technical expertise.
Run parts when necessary, supporting both production needs and operator development.
Help lead positive changes in the department with patience, clarity, and encouragement.
Promote a strong team culture focused on communication, growth, and accountability.
KEY EQUIPMENT EXPOSURE
Brown and Sharpe
Servo Cam
Chiron
HAAS
HWACHEON
Miyano
Tsugami
T-Drill
QUALIFICATION REQUIREMENTS
High school diploma or equivalent; technical training or certification preferred.
Minimum of 5 years of CNC machine setup and operation experience; programming experience strongly preferred.
A strong background in CNC machining.
Experience with FANUC controllers and CNC program writing.
Ability to teach, guide, and communicate clearly with team members.
Organized, reliable, and team-oriented with a positive attitude.
Comfortable working with older equipment and helping others learn it.
Open to change and able to help lead change in a constructive way.
Desire to grow into a leadership role while supporting the development of others.
Commercial Construction Services Manager
Matthews, NC jobs
Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships.
Responsibilities
Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses.
Manage and develop client relationships to increase repeat business and long-term partnerships.
Oversee commercial plumbing service agreements, including renewals, proposals, and contract management.
Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations.
Coordinate scheduling, budgeting, and resource allocation for plumbing services.
Conduct site visits, attend client meetings, and provide technical support as needed.
Track and report on client satisfaction, project progress, and service performance.
Identify opportunities for additional services and support sales efforts to grow the plumbing division.
Ensure compliance with company safety standards, local codes, and industry best practices.
Qualifications
Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience).
2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry.
Strong knowledge of plumbing systems, codes, and service operations.
Excellent communication, negotiation, and relationship management skills.