Technical Team Lead jobs at Johnson Controls - 3319 jobs

A leading project management firm located in San Francisco seeks an experienced Project Manager to develop budgets, manage schedules, and supervise construction projects. Candidates must have at least 10 years of relevant experience, ideally in the construction or real estate industries. The role involves collaboration with various stakeholders and requires strong project management skills. The expected salary ranges from $190,000 to $225,000 annually, plus a discretionary bonus. #J-18808-Ljbffr

A leading entertainment technology company in San Francisco is seeking an IT Portfolio Manager to spearhead technology strategy and investment alignment. This role demands a strategic thinker with a solid understanding of IT governance and the ability to influence senior stakeholders. Responsibilities include managing the IT initiative portfolio, ensuring alignment with business goals, and leading financial transparency discussions. Competitive salary and flexible work environment offered. #J-18808-Ljbffr

A leading entertainment technology company in San Francisco is seeking an IT Portfolio Manager to spearhead technology strategy and investment alignment. This role demands a strategic thinker with a solid understanding of IT governance and the ability to influence senior stakeholders. Responsibilities include managing the IT initiative portfolio, ensuring alignment with business goals, and leading financial transparency discussions. Competitive salary and flexible work environment offered. #J-18808-Ljbffr

A leading tech company in RF technology is seeking a Senior Staff RF Filter Designer to lead the development of advanced filter solutions. This role involves integrating cutting-edge design methodologies and collaborating across RF design, technology, and software teams. The ideal candidate will have over 10 years of experience in RF or analog design, a master's or PhD in Electrical Engineering, and a strong leadership presence. The position offers a hybrid work schedule and a comprehensive benefits package, including competitive salary, medical insurance, and tuition reimbursement. #J-18808-Ljbffr

A leading technology company in Costa Mesa is seeking a candidate to lead the design and development of innovative microelectronics packaging solutions for high density memory products. The successful applicant will have over 10 years of experience and a strong background in semiconductor packaging. Responsibilities include leading a team and interfacing with subcontractors, while also managing projects effectively. #J-18808-Ljbffr

A leading technology company in lighting solutions is seeking a Senior Hardware Engineering Manager for their Boston office. The role involves leading cross-functional teams to develop innovative lighting products. Ideal candidates will have over 10 years of experience, a relevant engineering degree, and a proven track record in team leadership and technical depth. Competitive salary between $192,500 and $215,000, along with comprehensive employee benefits, is offered. #J-18808-Ljbffr

About us Aeva's mission is to bring the next wave of perception to a broad range of applications from automated driving to industrial robotics, consumer electronics, consumer health, security, and beyond. Aeva is transforming autonomy with its groundbreaking sensing and perception technology that integrates all key LiDAR components onto a silicon photonics chip in a compact module. Aeva 4D LiDAR sensors uniquely detect instant velocity in addition to 3D position, allowing autonomous devices like vehicles and robots to make more intelligent and safe decisions. Role Overview We are looking for a Senior Engineer in our CLAMS (calibration, localization, and mapping) team. You will be working on implementing SOTA methods in state estimation, online calibration, optimizing, and deploying Aeva's 4D FMCW LiDAR algorithms to production and push autonomous driving performance. What you will do Contribute to Aeva's 4D state estimation and calibration stack that will be deployed in production Ability to quickly prototype novel algorithms, implement them and iterate fast Ensure code is optimized for performance and scalability Adhere to coding standards and best practices to ensure consistency and quality in all code Take ownership of assigned tasks and ensure timely and accurate completion with documentation and tests What you have Have a MS or PhD in a relevant program such as Robotics, Computer Science, Electrical Engineering, or similar Highly skilled in C++ development with 5+ years experience with the Linux environment 2+ years of experience with extrinsic calibration methods (online or offline) Experience with techniques such as Kalman Filtering, Bayesian Methods, and Sensor Fusion (with LiDAR/IMU/GNSS) Strong fundamentals of linear algebra and 3D geometry Demonstrated ability to create and deploy real-time state estimation or SLAM systems Experience with 3D data / representations (point clouds, meshes, etc.) and algorithms Skilled in scripting languages such as Python and Bash Nice to have Knowledge of working principles for RADARs or LiDARs Experience with robotics or autonomous vehicle software frameworks such as ROS/ROS2 or similar Experience with modern build systems such as Bazel or similar What's in it for you Be part of a fast-paced and dynamic team Very competitive compensation and meaningful stock grants Exceptional benefits: Medical, Dental, Vision, and more Unlimited PTO: We care about results, not punching timecards Salary range: $181,300 - $245,300 a year Salary pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, certifications, qualifications, relevant education or training, and market conditions. These ranges are subject to change in the future. Depending on the position offered, equity, bonus, and other forms of compensation may be provided as part of a total compensation package, in addition to comprehensive medical, dental, and vision coverage, pre-tax commuter and health care/dependent care accounts, 401k plan, life and disability benefits, flexible time off, paid parental leave, and 11 paid holidays annually. #J-18808-Ljbffr

About Rockwood: Welcome to Rockwood Company, LLC - where innovation meets impact in the heart of the DC Metropolitan Area. As a rapidly growing, woman‑owned change management consulting firm, we pride ourselves on delivering unparalleled value to our clients. At Rockwood, we foster a team‑oriented learning environment that encourages our consultants to push boundaries and reach new heights. The work we do is impactful, and our clients are trusted partners. Our consultants take ownership of their success and partner with leadership to achieve their professional development goals. About the Position: Our Senior Consultant mentors, develops, and coaches our team members while shaping and leading projects, developing relationships with clients, and contributing to business development in a fast‑paced, dynamic environment. Specific responsibilities include: Guide project work through creative and diligent project planning, crafting project approaches, assigning roles and responsibilities, monitoring success and managing risks, and discussing needs and options with clients. Efficiently design, develop, and produce high‑quality deliverables using proven methodologies and frameworks. Lead data‑gathering efforts (i.e., interviews, surveys, or other quantitative and qualitative data collection/analysis) and stakeholder engagement activities. Design, facilitate, and manage client strategy sessions and operational review meetings. Conduct outstanding analyses and write reports to synthesize the outputs of major interactions in concise documents. Serve as lead subject matter expert during the development of proposals, which includes writing content and advising on approaches. Develop relationships with clients and stakeholders to support the project outcomes and inform follow‑on work or new work opportunities. Identify future needs of existing clients (beyond current project outcomes) and work with Rockwood leadership to develop and implement approaches for securing work. Required Qualifications: Must be a U.S. citizen and able to obtain and maintain a Top Secret Clearance with SCI throughout employment. 6+ years of relevant work experience, including management consultant experience. Exceptional written and verbal communication skills. Strong meeting design and facilitation skills. Proven experience developing project approaches, designing critical paths, and defining and measuring success criteria. Bachelor's degree. Willingness to commute to client locations full‑time (5 days a week), in and around the Washington Metropolitan area; occasional travel outside of the Washington, D.C. area. Preferred Qualifications: Currently holds an active Department of Defense (DoD) Secret clearance or higher. Master's degree. Additional consulting‑related education/certifications (i.e., PMP, Lean Six Sigma, Prosci). Demonstrated experience working within or in support of the Defense Security Enterprise, with a strong understanding of its policies, frameworks, and operational priorities. Strong relationship management skills and the ability to build, manage, and sustain professional relationships with diverse stakeholders. Business development experience in a consulting environment, including supporting capture efforts, contributing to proposals, and cultivating client relationships to expand engagement opportunities. Our Unique Benefits: Comprehensive Medical, Dental, and Vision insurance. Employee Funded Health Savings Account (HSA). Unlimited Sick Leave. Generous Paid Vacation Time and Eight (8) Federal Holidays. 401(k) Retirement Program, Rockwood provides a 100% match on employees' contributions, up to 4% of their salary deferrals. Employer‑Paid Parental Leave. Employer‑Paid Short‑Term Disability, Long‑Term Disability, and Life Insurance. Continuous Learning and Tuition Reimbursement allowances. Bonuses and incentives for high impact work. Monthly Cell phone, Hotspot, or Internet stipend. Monthly wellness stipend. Company Teambuilding Events (i.e.: Nationals Games, Bowling, and more). Salary Range: The annual salary range for this position is $100,000 - $150,000.00. Your salary may vary within this range depending on a wide range of factors, including (but not limited to) your qualifications, skills, experience, security clearances, certifications, and other business and organizational needs. EOE/Vets/Disabled #J-18808-Ljbffr

At Ouster, we create cutting-edge sensors and software solutions for engineers, roboticists, and researchers to help make the world safer and more efficient. Our advanced sensor hardware and vision algorithms are integral to a wide range of applications, including autonomous vehicles, drones, and more. If you're passionate about tackling complex challenges and shaping the future of autonomy, we want you on our team! As a Senior Autonomy Engineer on the Ouster SDK (Software Development Kit) team, you'll play a key role in developing systems and features that power autonomous applications, including robotics and Advanced Driver Assistance Systems (ADAS). You'll also contribute to the evolution of the open-source Ouster SDK-an essential toolset for customers to access, process, and visualize LiDAR data, enabling them to bring their robotic systems to life. This role requires a keen eye for high-performance C++ development and crafting clean, efficient APIs. You'll collaborate closely with internal teams, including Ouster's LiDAR development and perception teams, as well as external stakeholders in the open-source community. Additionally, you will have the opportunity to work directly with key customers to understand their challenges and provide innovative solutions, either by leveraging existing SDK features or creating new ones. This job is a hybrid onsite in San Francisco headquarters. Relocations will be sponsored. Job Responsibilities Develop custom systems for autonomy, robotics and ADAS applications based on Ouster SDK features Translate customer requirements into engineering implementation Design, implement, and test features in C++ and Python for the open-source Ouster Lidar Sensor SDK Develop and maintain clean, high-performance, robust cross-platform code Prototype, design, and implement in-house tools to support internal engineering teams from embedded software to optics and manufacturing in building lidar sensors Enhance internal perception and mapping capabilities Document, plan, and track your work Demonstrate new products to customers and stakeholders Job Requirements 4+ years of experience in high-performance C++ and Python 4+ years of experience developing autonomy systems with localization, obstacle avoidance and path planning algorithms Proven track record of defining, developing and deploying fully autonomous robotic systems. Proven ability to troubleshoot complex systems, particularly in robotics, autonomous driving, and multi-sensor environments. Ability to integrate and process data from multiple sensors (LiDAR, cameras, IMUs) to achieve robust system performance Strong communication, collaboration, and leadership skills Significant Linux experience Some knowledge of Linux networking, networking protocols and Python packaging Experience working with Robotics Processing Platforms such as Nvidia Jetson, RaspberryPi Experience developing and deploying with Docker Ability to travel twice a quarter to customer sites Bonus points Experience with cross-platform development, especially Windows or mac OS Past experience working directly with customers LiDAR-based approaches for precise positioning Network programming experience Pybind11 Experience with Jenkins or other CI/CD systems Experience with CMake, build, packaging Web assembly OpenGL Experience maintaining an open-source codebase Experience designing and implementing APIs for lidar, imaging, or other sensors The base pay will be dependent on your skills, work experience, location, and qualifications. This role may also be eligible for equity & benefits. ($150,000-$200,000) We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role. Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Ouster does not make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Ouster also strides for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr

A leading AI platform company in San Francisco is seeking an Engineering Manager to lead the Agent Orchestration team. In this role, you will drive the technical strategy for the orchestration engine and develop a high-performing engineering team. You should have a strong technical background and experience in distributed systems. The position offers a competitive compensation package and equity options, making it ideal for someone passionate about engineering excellence and team leadership. #J-18808-Ljbffr

A leading conversational AI platform is seeking a Technical Leader to scale analytics products and enhance customer engagement through data-driven insights. You will manage a high-performing engineering team, own the technical roadmap, and collaborate across departments to meet customer needs iteratively. The ideal candidate has strong experience in engineering management, product development, and can effectively guide team growth while ensuring quality and innovation. This role offers competitive compensation with equity incentives. #J-18808-Ljbffr

A global leader in industrial solutions is seeking an APC Consultant to implement online control and optimization strategies at customer manufacturing locations. This full-time position requires collaboration on Advanced Process Control projects, with a focus on enhancing operational efficiency across various industries. The ideal candidate will possess extensive experience with Advanced Process Control software and a degree in engineering. The position offers competitive compensation, including commissions, and requires up to 50% travel. #J-18808-Ljbffr

A global leader in industrial solutions is seeking an APC Consultant to implement online control and optimization strategies at customer manufacturing locations. This full-time position requires collaboration on Advanced Process Control projects, with a focus on enhancing operational efficiency across various industries. The ideal candidate will possess extensive experience with Advanced Process Control software and a degree in engineering. The position offers competitive compensation, including commissions, and requires up to 50% travel. #J-18808-Ljbffr

Derby Consulting is seeking a Senior Consultant for our engineering department. You will be responsible for planning, designing, and developing infrastructure projects. You will create designs and analyze the construction process to provide clients with excellent plans. You must comply with the governmental regulations for environmental and ecological problems. You will also give clients surveys and analysis. Job Responsibilities Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle. Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code. Prepares and installs solutions by determining and designing system specifications, standards, and programming. Improves operations by conducting systems analysis and recommending changes in policies and procedures. Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Skills and Qualifications Software design Software documentation Software testing General programming skills Software development fundamentals Software development process Software requirements Software architecture Education/Experience Requirements B.A. or B.S. in computer science, information technology, or related discipline M.S. preferred Four years of job related experience Four years of experience as software engineer Experience with computer programming Salary: $75,000 - $100,000 a year #J-18808-Ljbffr

A cutting-edge perception technology company is seeking a Senior Engineer for its calibration, localization, and mapping team. This role focuses on deploying Aeva's advanced 4D LiDAR algorithms and requires strong C++ skills, with a focus on state estimation and calibration. Candidates should have a MS or PhD in a relevant field and experience with extrinsic calibration and real-time systems. Competitive compensation, significant stock options, and comprehensive benefits are offered. #J-18808-Ljbffr

The Senior Platform Engineer will be energetic and self-driven, and play a critical role in building an ecommerce platform that will enable us to drive growth and innovation. We are a tight-knit, collaborative team, passionate about programming, technologies and developing solutions to delight and inspire Artifact Uprising customers. This is an exciting opportunity to join a cross functional team dedicated to building and maintaining some of Artifact Uprising's most visible and valued projects. You understand the importance of being both a good mentor and teacher with a deep desire to always be learning new skills. You have a proven track record of leading quality solutions from idea to production. Job Responsibilities Develop new features and architectures for the AU platform, including APIs and services Make optimizations to our ecommerce platform to ensure long-term health and best practices Using your knowledge of industry trends to build new product offerings and enhance existing products and tools Mentor engineers through code reviews, training, and design sessions Create and maintain robust automated unit/functional test suites and deployment scripts Continually work to improve engineering tools and processes Qualifications 5+ years experience working on teams with Agile & Lean methodologies Desired Languages/Tools: PHP, Magento/Adobe Commerce or similar ecommerce platform, MariaDB/MySQL, GraphQL, Kubernetes, Docker, New Relic, Serverless Framework, Java, Redis, AWS, Git and experience with OAuth and RESTful APIs Experience with React, Typescript, and Go is a plus Experience with ecommerce is strongly desired Ability to use alerting and monitoring solutions to proactively identify and resolve issues Demonstrated ability to lead projects from start to finish BS in Computer Science, or equivalent experience $130,000 - $165,000 a year The final salary is commensurate with experience, skills, and organizational equity considerations. Artifact Uprising is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the mission to empower people to tell their stories effortlessly, beautifully and often, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames. Artifact Uprising was recently named on the Built In Colorado's 2024 Best Places to Work list. We are a tight-knit team who works with some of the latest technology to delight and inspire our customers. Job Perks Industry leading health, vision and dental insurance for families (Plans cover 100% for employees and up to 95% for dependents), flexible vacation policy, Gym partnership with ClassPass, 401(k) matching plan, Year-End Company Bonus Plan. Why Artifact Uprising? Creative Freedom We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach - regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level. The Working Life We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office. It Won't Be Boring We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently. Interested in this position? Tell us why you want to work at Artifact Uprising and what we should know about you. Artifact Uprising is an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, color, sexual orientation, gender identity, religion, national origin, age, disability, or veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

General Job Description: This position is responsible for independently delivering engineering services, from conceptual design through construction completion. Essential Duties & Responsibilities Complete project planning, coordination, and execution with some oversight Independently complete conceptual design through construction drawing development for multiple small and medium sized standard projects simultaneously Create conceptual designs certified to Building Codes, Energy Codes, and LEED standards Responsible for plumbing calculations, design and layout of equipment, plumbing systems on assigned projects Solid understanding of commercial plumbing applications such as gas piping, waste and vent, domestic water distribution, and kitchen plumbing design Appropriate engagement of engineering applications and/or managers in project decisions Proactively communicate and coordinate project designs with Project Management, Construction and Service departments, Controls, and other trade partners Conduct economic and energy analyses Field engineering: assist with project execution, trade coordination, scheduling, document management and problem solving/troubleshooting, as required Responsible for the quality of design drawings and models Effectively and professionally communicate with colleagues and project team members Manage time to meet project schedules and task deadlines Oversee other design team members to complete project assignments when requested by Manager Strong understanding of ACCO engineering standards and project execution processes Other duties as assigned by Manager Position Requirements: BS in Engineering or Construction Management Professional Engineer license highly desirable, but not required 3+ years of experience with a Design/Build Mechanical Contractor or consultant Excellent understanding of engineering and design fundamentals Thorough understanding of systems and applications Excellent familiarity with Building Codes and industry standards Proficiency in AutoCAD and Revit ACCO Competencies: Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision. Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity. Insight: The ability to gather and make sense of information that suggests new possibilities. Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people. Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner. Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success. Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility, and shows personal humility. Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change. Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives. Physical Requirements: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include Close vision and Distance vision. The auditory/hearing abilities required by the job include the ability to hear customers calling by telephone. While performing the duties of this Job, the employee is regularly required to sit for prolonged periods, stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is regularly required to walk and sit. This individual must be a responsible person and regular attendance is required. Hours: This is a non-exempt position from Monday through Friday. Work hours are established by the local manager and generally begin and end between 7:00 am to 8:00 am start and 4:00 pm to 5:00 pm end, with one-hour break for lunch and two rest breaks. Eight hours per day is required and other occasional overtime may be necessary per business needs. Competitive Wages: $44.83 to $57.87 per hour. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation. #ACCO #LI-AL1

Title: Senior Engineer, MEMS Characterization Department: MEMS Engineering SUMMARY DESCRIPTION: MEMS Characterization Senior Engineer will work with design, process, and failure analysis engineer on assisting characterization and failure analysis of the MEMS device, while supporting technology development, product qualifications and quality monitoring. Employee will maintain and develop new test solutions, recommend hardware requirements based on existing trends in characterization. Responsibilities Developing and maintain MEMS test solutions for production failure analysis, collaborating with design and process engineering to further characterization efforts and drive yield improvement Ensuring hardware and software installations are maintained. Continuous improvement of characterization capabilities collaborating with MEMS development team Perform microphone, MEMS, assembly failure analysis Work with design and process engineer to define characterization requirements and support execution of the characterization, including submitting work order requests and writing characterization reports. Qualifications Master of Science/Engineering in Electrical/Mechanical/Material/Physics (or related field) with 2-5 years' experience. PhD is a plus Experience in troubleshooting, debugging and with failure analysis of MEMS sensors is desired Familiar with material/device characterization using optical, electrical, mechanical methods Basic knowledge of acoustics and mechanics is an asset. Must be a team player with good communication skill. Familiar with material/device characterization using optical, electrical, mechanical methods Knowledge of calibration methodologies and best practices Basic knowledge of statistical analysis (JMP, MiniTab, R) is an asset Reliability testing experience is an asset Experience with electrical test equipment such as parameter analyzer, oscilloscope, probe station, and data acquisition system are desired Experience with advanced surface science methodologies (SEM, Raman, Auger, FIB, FTIR) an asset Hands on experience on developing environmental testing setup and fixtures for sensors under thermal, vibration, and electrical tests is a plus Solid foundation in MEMS microphone acoustics theory, including capacitive transduction principles (Experience analyzing thin-film residual stress, mechanical-electrical sensitivity optimization, damping resistance (Skvor's formula), and high-frequency response/SNR enhancement mechanisms) is a plus Proficient in finite element analysis (FEA) tools such as COMSOL Multiphysics or ANSYS for 3D MEMS microphone simulations is a plus Understand the principle of dynamic system modeling and proficient in Matlab Simulink and LTSpice is a plus COMPANY DESCRIPTION: Knowles is a market leader and global provider of advanced micro-acoustic microphones and balanced armature speakers, audio solutions, and high performance capacitors and radio frequency ("RF") filtering products, serving the MedTech, defense, consumer electronics, electric vehicle, industrial, and communications markets. Our focus on the customer, combined with unique technology, proprietary manufacturing techniques, and global operational expertise, enables us to deliver innovative solutions across multiple applications. Knowles, founded in 1946 and headquartered in Itasca, Illinois, has approximately 7,000 employees at facilities located in 13 countries around the world. At Knowles, we are committed to engineering a better tomorrow through the actions we take on a daily basis. We believe that our focus on ethical, socially responsible, and environmentally sustainable behavior guides our decision-making processes and helps keep us accountable. Visit us at knowles.com EEO-M/F/D/V

What you will do We are seeking a Technical Support Specialist to provide exceptional customer service and technical assistance to our North American clients. This role is responsible for troubleshooting, resolving technical issues, and ensuring customer satisfaction through timely and effective support. The Johnson controls global products fire detection systems portfolio includes Simplex, Autocall and also various types of systems such as addressable, conventional fire detection and associated products. You will be in direct contact with system partners, commissioning field technicians. As a member of the technical support, you will collaborate closely with other departments including sales, customer service, inside sales, marketing, training and R&D. Remote or On-site within North America How you will do it As technical support specialist, you will provide product support to customers and sales teams. You will support the full product range from JCI Global fire detection products, using Company produced software tools to provide solution on site or to assist customer requirement. * Respond to customer inquiries via phone, email, and chat in a professional manner. * Diagnose and resolve hardware, software, and network-related issues. * Escalate complex problems to higher-level support or engineering teams when necessary. * Document issues, solutions, and customer interactions in the support system (Salesforce). * Provide guidance on product usage, updates, and best practices. * Collaborate with cross-functional teams to improve support processes and customer experience. Create and maintain the Articles in Salesforce. Site visits to new or existing installations when required. * Participate in training sessions to stay current with product updates and industry trends. Product specific training will be provided to support constant personal professional development. You will communicate with field technicians and colleagues from within JCI global products and our associated dealers. What we look for Required * Associate or Bachelor's degree in electrical/electronics or relevant experience in the Fire Detection industry. * Minimum 5+ years of technical support or helpdesk experience in the Fire Detection industry.. * Strong knowledge of operating systems (Windows, mac OS, Linux) and networking fundamentals. * Familiarity with ticketing systems (e.g., Salesforce, Jira). * Excellent communication and problem-solving skills. * Ability to work independently and manage multiple priorities. * Bilingual (English + French or Spanish) is a plus. Desired Skills * Experience with cloud platforms (Azure, AWS, Google Cloud). * Knowledge of cybersecurity basics and data protection practices. * Customer-first mindset with patience and empathy. * Ability to explain technical concepts to non-technical users. * Well-versed in MS Office, Salesforce, in company own or 3rd party diagnostics tools * Willingness to travel HIRING SALARY RANGE: $91,000 - 114,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at *****************************************