Technical Team Lead jobs at Johnson Controls - 3297 jobs
Product Technical Support Engineer (remote)
Johnson Controls, Inc. 4.4
Technical team lead job at Johnson Controls
Build your best future with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
* Competitive salary
* Paid vacation/holidays/sick time- 15 days of vacation first year
* Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!
* Encouraging and collaborative team environment
* Dedication to safety through our Zero Harm policy
What you will do
Johnson Controls is hiring! Our Product Technical Support Engineer provides technical support to the Field Sales & Service organization, as well as our Data Center Accounts, in a consistent manner across all product offerings based out of our New Freedom, PA, location. This role can be remote for the right person!
How you will do it
* Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
* Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Engineer provides technical support and interacts with quality management and engineering to improve overall life cycle cost. The specialist should be able to create test plans to prove out new and or existing product equipment offerings.
* Maintains effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful.
* Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.
* Places a high priority on the internal or external customer's perspective when making decisions and acting; implementing service practices that meet the customers' and own organization's needs.
* Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance - "the fundamentals"; making our results widely available and easily accessible.
* Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
What we look for
Required
* Up to 10% must be able to travel both domestic and internationally.
* Bachelor's degree in Engineering or a related Technical/Scientific field required and 2+ years' experience or if no degree, 6+ years of technical experience with a knowledge of HVAC&R products.
* Analyze and solve complex product system problems.
* Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
* Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.
HIRING SALARY RANGE: $80,000 - $110,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at *****************************************
$80k-110k yearly 12d ago
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Senior Real Estate Development & Construction Lead
Kinsley Power Systems 4.2
San Francisco, CA jobs
A leading project management firm located in San Francisco seeks an experienced Project Manager to develop budgets, manage schedules, and supervise construction projects. Candidates must have at least 10 years of relevant experience, ideally in the construction or real estate industries. The role involves collaboration with various stakeholders and requires strong project management skills. The expected salary ranges from $190,000 to $225,000 annually, plus a discretionary bonus.
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$190k-225k yearly 4d ago
Strategic IT Portfolio Leader: Roadmaps & Investment
Dolby 4.9
San Francisco, CA jobs
A leading entertainment technology company in San Francisco is seeking an IT Portfolio Manager to spearhead technology strategy and investment alignment. This role demands a strategic thinker with a solid understanding of IT governance and the ability to influence senior stakeholders. Responsibilities include managing the IT initiative portfolio, ensuring alignment with business goals, and leading financial transparency discussions. Competitive salary and flexible work environment offered.
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$138k-178k yearly est. 6d ago
Strategic IT Portfolio Leader: Roadmaps & Investment
Dolby 4.9
Atlanta, GA jobs
A leading entertainment technology company in San Francisco is seeking an IT Portfolio Manager to spearhead technology strategy and investment alignment. This role demands a strategic thinker with a solid understanding of IT governance and the ability to influence senior stakeholders. Responsibilities include managing the IT initiative portfolio, ensuring alignment with business goals, and leading financial transparency discussions. Competitive salary and flexible work environment offered.
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$102k-132k yearly est. 6d ago
Senior RF Filter Design Lead (Hybrid, San Mateo)
Murata Manufacturing Co., Ltd. 3.7
San Mateo, CA jobs
A leading tech company in RF technology is seeking a Senior Staff RF Filter Designer to lead the development of advanced filter solutions. This role involves integrating cutting-edge design methodologies and collaborating across RF design, technology, and software teams. The ideal candidate will have over 10 years of experience in RF or analog design, a master's or PhD in Electrical Engineering, and a strong leadership presence. The position offers a hybrid work schedule and a comprehensive benefits package, including competitive salary, medical insurance, and tuition reimbursement.
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$131k-176k yearly est. 2d ago
Senior Microelectronics Packaging Lead - SiP/MCP Expert
Sanmina-SCI Systems de MÉXico 4.6
Costa Mesa, CA jobs
A leading technology company in Costa Mesa is seeking a candidate to lead the design and development of innovative microelectronics packaging solutions for high density memory products. The successful applicant will have over 10 years of experience and a strong background in semiconductor packaging. Responsibilities include leading a team and interfacing with subcontractors, while also managing projects effectively.
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$115k-149k yearly est. 6d ago
Senior Hardware Engineering Leader - Lighting Systems
Lutron Electronics Co., Inc. 4.3
Boston, MA jobs
A leading technology company in lighting solutions is seeking a Senior Hardware Engineering Manager for their Boston office. The role involves leading cross-functional teams to develop innovative lighting products. Ideal candidates will have over 10 years of experience, a relevant engineering degree, and a proven track record in teamleadership and technical depth. Competitive salary between $192,500 and $215,000, along with comprehensive employee benefits, is offered.
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$192.5k-215k yearly 4d ago
Senior State Estimation / Calibration Engineer - Mountain View, CA
Aeva, Inc. 4.2
Mountain View, CA jobs
About us
Aeva's mission is to bring the next wave of perception to a broad range of applications from automated driving to industrial robotics, consumer electronics, consumer health, security, and beyond. Aeva is transforming autonomy with its groundbreaking sensing and perception technology that integrates all key LiDAR components onto a silicon photonics chip in a compact module. Aeva 4D LiDAR sensors uniquely detect instant velocity in addition to 3D position, allowing autonomous devices like vehicles and robots to make more intelligent and safe decisions.
Role Overview
We are looking for a Senior Engineer in our CLAMS (calibration, localization, and mapping) team. You will be working on implementing SOTA methods in state estimation, online calibration, optimizing, and deploying Aeva's 4D FMCW LiDAR algorithms to production and push autonomous driving performance.
What you will do
Contribute to Aeva's 4D state estimation and calibration stack that will be deployed in production
Ability to quickly prototype novel algorithms, implement them and iterate fast
Ensure code is optimized for performance and scalability
Adhere to coding standards and best practices to ensure consistency and quality in all code
Take ownership of assigned tasks and ensure timely and accurate completion with documentation and tests
What you have
Have a MS or PhD in a relevant program such as Robotics, Computer Science, Electrical Engineering, or similar
Highly skilled in C++ development with 5+ years experience with the Linux environment
2+ years of experience with extrinsic calibration methods (online or offline)
Experience with techniques such as Kalman Filtering, Bayesian Methods, and Sensor Fusion (with LiDAR/IMU/GNSS)
Strong fundamentals of linear algebra and 3D geometry
Demonstrated ability to create and deploy real-time state estimation or SLAM systems
Experience with 3D data / representations (point clouds, meshes, etc.) and algorithms
Skilled in scripting languages such as Python and Bash
Nice to have
Knowledge of working principles for RADARs or LiDARs
Experience with robotics or autonomous vehicle software frameworks such as ROS/ROS2 or similar
Experience with modern build systems such as Bazel or similar
What's in it for you
Be part of a fast-paced and dynamic team
Very competitive compensation and meaningful stock grants
Exceptional benefits: Medical, Dental, Vision, and more
Unlimited PTO: We care about results, not punching timecards
Salary range: $181,300 - $245,300 a year
Salary pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, certifications, qualifications, relevant education or training, and market conditions. These ranges are subject to change in the future.
Depending on the position offered, equity, bonus, and other forms of compensation may be provided as part of a total compensation package, in addition to comprehensive medical, dental, and vision coverage, pre-tax commuter and health care/dependent care accounts, 401k plan, life and disability benefits, flexible time off, paid parental leave, and 11 paid holidays annually.
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$181.3k-245.3k yearly 4d ago
Senior Consultant - No Clearance Required
Rockwood Company, LLC 4.3
Washington, DC jobs
About Rockwood:
Welcome to Rockwood Company, LLC - where innovation meets impact in the heart of the DC Metropolitan Area. As a rapidly growing, woman‑owned change management consulting firm, we pride ourselves on delivering unparalleled value to our clients.
At Rockwood, we foster a team‑oriented learning environment that encourages our consultants to push boundaries and reach new heights. The work we do is impactful, and our clients are trusted partners. Our consultants take ownership of their success and partner with leadership to achieve their professional development goals.
About the Position:
Our Senior Consultant mentors, develops, and coaches our team members while shaping and leading projects, developing relationships with clients, and contributing to business development in a fast‑paced, dynamic environment. Specific responsibilities include:
Guide project work through creative and diligent project planning, crafting project approaches, assigning roles and responsibilities, monitoring success and managing risks, and discussing needs and options with clients.
Efficiently design, develop, and produce high‑quality deliverables using proven methodologies and frameworks.
Lead data‑gathering efforts (i.e., interviews, surveys, or other quantitative and qualitative data collection/analysis) and stakeholder engagement activities.
Design, facilitate, and manage client strategy sessions and operational review meetings.
Conduct outstanding analyses and write reports to synthesize the outputs of major interactions in concise documents.
Serve as lead subject matter expert during the development of proposals, which includes writing content and advising on approaches.
Develop relationships with clients and stakeholders to support the project outcomes and inform follow‑on work or new work opportunities.
Identify future needs of existing clients (beyond current project outcomes) and work with Rockwood leadership to develop and implement approaches for securing work.
Required Qualifications:
Must be a U.S. citizen and able to obtain and maintain a Top Secret Clearance with SCI throughout employment.
6+ years of relevant work experience, including management consultant experience.
Exceptional written and verbal communication skills.
Strong meeting design and facilitation skills.
Proven experience developing project approaches, designing critical paths, and defining and measuring success criteria.
Bachelor's degree.
Willingness to commute to client locations full‑time (5 days a week), in and around the Washington Metropolitan area; occasional travel outside of the Washington, D.C. area.
Preferred Qualifications:
Currently holds an active Department of Defense (DoD) Secret clearance or higher.
Master's degree.
Additional consulting‑related education/certifications (i.e., PMP, Lean Six Sigma, Prosci).
Demonstrated experience working within or in support of the Defense Security Enterprise, with a strong understanding of its policies, frameworks, and operational priorities.
Strong relationship management skills and the ability to build, manage, and sustain professional relationships with diverse stakeholders.
Business development experience in a consulting environment, including supporting capture efforts, contributing to proposals, and cultivating client relationships to expand engagement opportunities.
Our Unique Benefits:
Comprehensive Medical, Dental, and Vision insurance.
Employee Funded Health Savings Account (HSA).
Unlimited Sick Leave.
Generous Paid Vacation Time and Eight (8) Federal Holidays.
401(k) Retirement Program, Rockwood provides a 100% match on employees' contributions, up to 4% of their salary deferrals.
Employer‑Paid Parental Leave.
Employer‑Paid Short‑Term Disability, Long‑Term Disability, and Life Insurance.
Continuous Learning and Tuition Reimbursement allowances.
Bonuses and incentives for high impact work.
Monthly Cell phone, Hotspot, or Internet stipend.
Monthly wellness stipend.
Company Teambuilding Events (i.e.: Nationals Games, Bowling, and more).
Salary Range:
The annual salary range for this position is $100,000 - $150,000.00. Your salary may vary within this range depending on a wide range of factors, including (but not limited to) your qualifications, skills, experience, security clearances, certifications, and other business and organizational needs.
EOE/Vets/Disabled
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$100k-150k yearly 3d ago
Lead Engineer, Agent Orchestration Platform
Decagon 3.9
San Francisco, CA jobs
A leading AI platform company in San Francisco is seeking an Engineering Manager to lead the Agent Orchestration team. In this role, you will drive the technical strategy for the orchestration engine and develop a high-performing engineering team. You should have a strong technical background and experience in distributed systems. The position offers a competitive compensation package and equity options, making it ideal for someone passionate about engineering excellence and teamleadership.
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$133k-178k yearly est. 6d ago
Lead, Insights Engineering & Analytics
Decagon 3.9
San Francisco, CA jobs
A leading conversational AI platform is seeking a TechnicalLeader to scale analytics products and enhance customer engagement through data-driven insights. You will manage a high-performing engineering team, own the technical roadmap, and collaborate across departments to meet customer needs iteratively. The ideal candidate has strong experience in engineering management, product development, and can effectively guide team growth while ensuring quality and innovation. This role offers competitive compensation with equity incentives.
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$133k-178k yearly est. 5d ago
Senior APC Consultant: Maximize Plant Performance
Schneider Electric 4.2
Boston, MA jobs
A global leader in industrial solutions is seeking an APC Consultant to implement online control and optimization strategies at customer manufacturing locations. This full-time position requires collaboration on Advanced Process Control projects, with a focus on enhancing operational efficiency across various industries. The ideal candidate will possess extensive experience with Advanced Process Control software and a degree in engineering. The position offers competitive compensation, including commissions, and requires up to 50% travel.
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$92k-112k yearly est. 3d ago
Senior APC Consultant: Maximize Plant Performance
Schneider Electric 4.2
Chicago, IL jobs
A global leader in industrial solutions is seeking an APC Consultant to implement online control and optimization strategies at customer manufacturing locations. This full-time position requires collaboration on Advanced Process Control projects, with a focus on enhancing operational efficiency across various industries. The ideal candidate will possess extensive experience with Advanced Process Control software and a degree in engineering. The position offers competitive compensation, including commissions, and requires up to 50% travel.
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$88k-110k yearly est. 3d ago
Senior Consultant
Demo Site 4.4
Washington, DC jobs
Derby Consulting is seeking a Senior Consultant for our engineering department. You will be responsible for planning, designing, and developing infrastructure projects. You will create designs and analyze the construction process to provide clients with excellent plans. You must comply with the governmental regulations for environmental and ecological problems. You will also give clients surveys and analysis.
Job Responsibilities
Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle.
Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
Prepares and installs solutions by determining and designing system specifications, standards, and programming.
Improves operations by conducting systems analysis and recommending changes in policies and procedures.
Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Skills and Qualifications
Software design
Software documentation
Software testing
General programming skills
Software development fundamentals
Software development process
Software requirements
Software architecture
Education/Experience Requirements
B.A. or B.S. in computer science, information technology, or related discipline
M.S. preferred
Four years of job related experience
Four years of experience as software engineer
Experience with computer programming
Salary: $75,000 - $100,000 a year
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$75k-100k yearly 4d ago
Senior APC Consultant: Maximize Plant Performance
Schneider Electric 4.2
Texas, WI jobs
A global leader in industrial solutions is seeking an APC Consultant to implement online control and optimization strategies at customer manufacturing locations. This full-time position requires collaboration on Advanced Process Control projects, with a focus on enhancing operational efficiency across various industries. The ideal candidate will possess extensive experience with Advanced Process Control software and a degree in engineering. The position offers competitive compensation, including commissions, and requires up to 50% travel.
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$85k-105k yearly est. 3d ago
Senior APC Consultant: Maximize Plant Performance
Schneider Electric 4.2
Andover, MN jobs
A global leader in industrial solutions is seeking an APC Consultant to implement online control and optimization strategies at customer manufacturing locations. This full-time position requires collaboration on Advanced Process Control projects, with a focus on enhancing operational efficiency across various industries. The ideal candidate will possess extensive experience with Advanced Process Control software and a degree in engineering. The position offers competitive compensation, including commissions, and requires up to 50% travel.
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$86k-107k yearly est. 3d ago
Senior 4D LiDAR Estimation & Calibration Engineer
Aeva, Inc. 4.2
Mountain View, CA jobs
A cutting-edge perception technology company is seeking a Senior Engineer for its calibration, localization, and mapping team. This role focuses on deploying Aeva's advanced 4D LiDAR algorithms and requires strong C++ skills, with a focus on state estimation and calibration. Candidates should have a MS or PhD in a relevant field and experience with extrinsic calibration and real-time systems. Competitive compensation, significant stock options, and comprehensive benefits are offered.
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$131k-182k yearly est. 4d ago
Lead Plumbing Engineer
ACCO Engineered Systems 4.1
Pasadena, CA jobs
General Job Description:
This position is responsible for independently delivering engineering services, from conceptual design through construction completion.
Essential Duties & Responsibilities
Complete project planning, coordination, and execution with some oversight
Independently complete conceptual design through construction drawing development for multiple small and medium sized standard projects simultaneously
Create conceptual designs certified to Building Codes, Energy Codes, and LEED standards
Responsible for plumbing calculations, design and layout of equipment, plumbing systems on assigned projects
Solid understanding of commercial plumbing applications such as gas piping, waste and vent, domestic water distribution, and kitchen plumbing design
Appropriate engagement of engineering applications and/or managers in project decisions
Proactively communicate and coordinate project designs with Project Management, Construction and Service departments, Controls, and other trade partners
Conduct economic and energy analyses
Field engineering: assist with project execution, trade coordination, scheduling, document management and problem solving/troubleshooting, as required
Responsible for the quality of design drawings and models
Effectively and professionally communicate with colleagues and project team members
Manage time to meet project schedules and task deadlines
Oversee other design team members to complete project assignments when requested by Manager
Strong understanding of ACCO engineering standards and project execution processes
Other duties as assigned by Manager
Position Requirements:
BS in Engineering or Construction Management
Professional Engineer license highly desirable, but not required
3+ years of experience with a Design/Build Mechanical Contractor or consultant
Excellent understanding of engineering and design fundamentals
Thorough understanding of systems and applications
Excellent familiarity with Building Codes and industry standards
Proficiency in AutoCAD and Revit
ACCO Competencies:
Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
Insight: The ability to gather and make sense of information that suggests new possibilities.
Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility, and shows personal humility.
Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.
Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
Physical Requirements:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include Close vision and Distance vision.
The auditory/hearing abilities required by the job include the ability to hear customers calling by telephone.
While performing the duties of this Job, the employee is regularly required to sit for prolonged periods, stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is regularly required to walk and sit.
This individual must be a responsible person and regular attendance is required.
Hours:
This is a non-exempt position from Monday through Friday. Work hours are established by the local manager and generally begin and end between 7:00 am to 8:00 am start and 4:00 pm to 5:00 pm end, with one-hour break for lunch and two rest breaks. Eight hours per day is required and other occasional overtime may be necessary per business needs.
Competitive Wages:
$44.83 to $57.87 per hour. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.
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$44.8-57.9 hourly 8d ago
Senior Engineer, MEMS Characterization
Knowles Corporation 4.7
Itasca, IL jobs
Title: Senior Engineer, MEMS Characterization
Department: MEMS Engineering
SUMMARY DESCRIPTION:
MEMS Characterization Senior Engineer will work with design, process, and failure analysis engineer on assisting characterization and failure analysis of the MEMS device, while supporting technology development, product qualifications and quality monitoring. Employee will maintain and develop new test solutions, recommend hardware requirements based on existing trends in characterization.
Responsibilities
Developing and maintain MEMS test solutions for production failure analysis, collaborating with design and process engineering to further characterization efforts and drive yield improvement
Ensuring hardware and software installations are maintained.
Continuous improvement of characterization capabilities collaborating with MEMS development team
Perform microphone, MEMS, assembly failure analysis
Work with design and process engineer to define characterization requirements and support execution of the characterization, including submitting work order requests and writing characterization reports.
Qualifications
Master of Science/Engineering in Electrical/Mechanical/Material/Physics (or related field) with 2-5 years' experience. PhD is a plus
Experience in troubleshooting, debugging and with failure analysis of MEMS sensors is desired
Familiar with material/device characterization using optical, electrical, mechanical methods
Basic knowledge of acoustics and mechanics is an asset.
Must be a team player with good communication skill.
Familiar with material/device characterization using optical, electrical, mechanical methods
Knowledge of calibration methodologies and best practices
Basic knowledge of statistical analysis (JMP, MiniTab, R) is an asset
Reliability testing experience is an asset
Experience with electrical test equipment such as parameter analyzer, oscilloscope, probe station, and data acquisition system are desired
Experience with advanced surface science methodologies (SEM, Raman, Auger, FIB, FTIR) an asset
Hands on experience on developing environmental testing setup and fixtures for sensors under thermal, vibration, and electrical tests is a plus
Solid foundation in MEMS microphone acoustics theory, including capacitive transduction principles (Experience analyzing thin-film residual stress, mechanical-electrical sensitivity optimization, damping resistance (Skvor's formula), and high-frequency response/SNR enhancement mechanisms) is a plus
Proficient in finite element analysis (FEA) tools such as COMSOL Multiphysics or ANSYS for 3D MEMS microphone simulations is a plus
Understand the principle of dynamic system modeling and proficient in Matlab Simulink and LTSpice is a plus
COMPANY DESCRIPTION:
Knowles is a market leader and global provider of advanced micro-acoustic microphones and balanced armature speakers, audio solutions, and high performance capacitors and radio frequency ("RF") filtering products, serving the MedTech, defense, consumer electronics, electric vehicle, industrial, and communications markets. Our focus on the customer, combined with unique technology, proprietary manufacturing techniques, and global operational expertise, enables us to deliver innovative solutions across multiple applications. Knowles, founded in 1946 and headquartered in Itasca, Illinois, has approximately 7,000 employees at facilities located in 13 countries around the world. At Knowles, we are committed to engineering a better tomorrow through the actions we take on a daily basis. We believe that our focus on ethical, socially responsible, and environmentally sustainable behavior guides our decision-making processes and helps keep us accountable. Visit us at knowles.com
EEO-M/F/D/V
$93k-116k yearly est. 1d ago
Fire Detection Technical Product Support Specialist (Remote)
Johnson Controls, Inc. 4.4
Technical team lead job at Johnson Controls
What you will do We are seeking a Technical Support Specialist to provide exceptional customer service and technical assistance to our North American clients. This role is responsible for troubleshooting, resolving technical issues, and ensuring customer satisfaction through timely and effective support. The Johnson controls global products fire detection systems portfolio includes Simplex, Autocall and also various types of systems such as addressable, conventional fire detection and associated products.
You will be in direct contact with system partners, commissioning field technicians. As a member of the technical support, you will collaborate closely with other departments including sales, customer service, inside sales, marketing, training and R&D.
Remote or On-site within North America
How you will do it
As technical support specialist, you will provide product support to customers and sales teams. You will support the full product range from JCI Global fire detection products, using Company produced software tools to provide solution on site or to assist customer requirement.
* Respond to customer inquiries via phone, email, and chat in a professional manner.
* Diagnose and resolve hardware, software, and network-related issues.
* Escalate complex problems to higher-level support or engineering teams when necessary.
* Document issues, solutions, and customer interactions in the support system (Salesforce).
* Provide guidance on product usage, updates, and best practices.
* Collaborate with cross-functional teams to improve support processes and customer experience.
Create and maintain the Articles in Salesforce.
Site visits to new or existing installations when required.
* Participate in training sessions to stay current with product updates and industry trends.
Product specific training will be provided to support constant personal professional development. You will communicate with field technicians and colleagues from within JCI global products and our associated dealers.
What we look for
Required
* Associate or Bachelor's degree in electrical/electronics or relevant experience in the Fire Detection industry.
* Minimum 5+ years of technical support or helpdesk experience in the Fire Detection industry..
* Strong knowledge of operating systems (Windows, mac OS, Linux) and networking fundamentals.
* Familiarity with ticketing systems (e.g., Salesforce, Jira).
* Excellent communication and problem-solving skills.
* Ability to work independently and manage multiple priorities.
* Bilingual (English + French or Spanish) is a plus.
Desired Skills
* Experience with cloud platforms (Azure, AWS, Google Cloud).
* Knowledge of cybersecurity basics and data protection practices.
* Customer-first mindset with patience and empathy.
* Ability to explain technical concepts to non-technical users.
* Well-versed in MS Office, Salesforce, in company own or 3rd party diagnostics tools
* Willingness to travel
HIRING SALARY RANGE: $91,000 - 114,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at *****************************************