Customer Service Representative jobs at Johnson Truck Bodies - 228 jobs

PITT OHIO, a $900 million, high service, highly profitable, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Grove City, OH area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply. The territory will be Western Columbus/Dayton and surrounding areas. PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people. PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment. We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! Purpose To contribute to the profitable growth of the company's LTL and supply chain solution services. Responsibilities • Manage a portfolio of accounts with a special focus on building shipper relationships. • Leverage PITT OHIO service offerings to create a deeper relationship with existing customers. • Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers. • Secure accurate supply chain maps to support our consultative sales approach. • Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers. • Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory. • Effectively communicate the value of logistic and supply chain solutions to your account base. • Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools. • Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base. • Support PITT OHIO Operations and Administration in reducing cost with your customer base • Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments • Support all Company goals and policies • Able to react to change productively and handle other essential tasks as assigned Other Duties • Interface with Operations, Pricing, Claims, Collections and other internal departments • Able to react to change in response to changes in the Company's go-to-market strategy. • Proficiently use PITT OHIO Sales applications. • Participate in “Huddles” (collaborative sales meetings) to grow business. • Participate in monthly terminal safety meetings and summer driver cookouts. Qualifications • Minimum 3-5 years sales experience • Previous experience or ability to learn the transportation industry preferred. • Previous experience or ability to learn business-to-business selling. • Fluent English language skills required to effectively communicate with internal and external customers • Must possess excellent interpersonal, verbal and written communication skills • Experienced in Microsoft Office programs and the Internet • Skillful typing • Valid Drivers License and clean driving record required • Problem solving, negotiation, and time management skills are essential Working Conditions • Travel is required; must be able to energetically travel by car, plane or public transportation • Weekend and evening entertainment required PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. #POE2

PITT OHIO, a $900 million, high service, highly profitable, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Grove City, OH area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply. The territory will be Western Columbus/Dayton and surrounding areas. PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people. PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment. We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! Purpose To contribute to the profitable growth of the company's LTL and supply chain solution services. Responsibilities * Manage a portfolio of accounts with a special focus on building shipper relationships.• Leverage PITT OHIO service offerings to create a deeper relationship with existing customers.• Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers.• Secure accurate supply chain maps to support our consultative sales approach.• Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers. • Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory. • Effectively communicate the value of logistic and supply chain solutions to your account base.• Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools.• Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base.• Support PITT OHIO Operations and Administration in reducing cost with your customer base• Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments• Support all Company goals and policies• Able to react to change productively and handle other essential tasks as assigned Other Duties * Interface with Operations, Pricing, Claims, Collections and other internal departments• Able to react to change in response to changes in the Company's go-to-market strategy.• Proficiently use PITT OHIO Sales applications.• Participate in "Huddles" (collaborative sales meetings) to grow business.• Participate in monthly terminal safety meetings and summer driver cookouts. Qualifications * Minimum 3-5 years sales experience• Previous experience or ability to learn the transportation industry preferred. • Previous experience or ability to learn business-to-business selling. • Fluent English language skills required to effectively communicate with internal and external customers• Must possess excellent interpersonal, verbal and written communication skills• Experienced in Microsoft Office programs and the Internet• Skillful typing• Valid Drivers License and clean driving record required• Problem solving, negotiation, and time management skills are essential Working Conditions * Travel is required; must be able to energetically travel by car, plane or public transportation• Weekend and evening entertainment required PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. #POE2

Company Cox Communications, Inc. Job Family Group Sales Job Profile Inside Relationship Rep - CCI Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 5% of the time Work Shift Day Compensation Hourly pay rate is $20.87 - $31.35/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $34,008.00. Job Description Client Solutions Retention Representative Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies. We're on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career. Ready to work with a team that's as invested in your success as you are? Let's talk! What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. A pro-sales culture that honors what salespeople (like you!) contribute to our success. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. A true team environment, with 3 days of real-life collaboration in the office. Comprehensive healthcare benefits, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness/planning resources. Check out all our benefits. What You'll Do You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing: Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers. Answering customer billing calls creating a best in class experience while assisting with billing related needs. Driving additional revenue with a focus on customer needs and exploring upsell opportunities. Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services. Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell. Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons. Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported. Working with sales support to find the best solutions and resolve installation or service challenges. Educating customers on how to maximize their Cox Business products and services, including features, billing and charges. Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies. Who You Are You're an empathetic listener with a knack for solving problems. Here's what sets you apart: Minimum: 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field. Proficiency with computers and common business software. Preferred: An associate degree or technical certification in a related discipline. B2B sales experience with a proven track record of meeting quotas. Background in revenue generation or customer retention roles. Experience in the communications industry or with a major communications equipment vendor. Your next big opportunity starts here. Apply to Cox today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Customer Service Job Description Power Distributors, LLC is the Sales and Distribution arm for Briggs and Stratton, the leading manufacturer of air-cooled gasoline engines and parts for outdoor power equipment. Briggs and Stratton engines are incorporated into products for both the consumer market and industrial/commercial applications. We are also responsible for the sales and marketing of Briggs and Stratton Power Products including consumer and commercial generators, consumer and commercial pressure washers. Power Distributors also distributes Oregon Equipment Parts, Oregon Forestry products and several other allied parts lines. We are currently seeking qualified individuals to join our customer service team. Job Summary Power Distributors L.L.C. customer service team handles a high volume of inbound customer calls and is responsible for providing high quality customer service while contributing to individual and team goals. We provide our customers help with order entry, parts lookup, billing and shipping resolutions while holding ourselves accountable for each call and ensuring a one call resolution. #ZR Requirements Essential Duties and Responsibilities Handles inbound and outbound calls to I from consumers, dealers, and vendors. Does part look-ups, price quoting, answers order status concerns, and researches the tracking of orders. Processes orders received via phone, fax and I or email. Adjusts complaints concerning billing or service rendered, and handles or refers complaints of service failures to designated departments for investigation. Other duties as assigned by Management. Qualifications · Minimum of 6 months Customer Service experience. · Strong problem solving and decision making skills. · Ability to multi-task while maintaining focus on the customer. · Strong verbal and interpersonal skills. · High school diploma or G.E.D. required. · Ability to pass a background check and drug screen. Education and/or Experience High school diploma or G.E.D. and six months related experience and/or training is required. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Other Qualifications Limited travel required. Less than 10%. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee Benefits · On the job training · Medical/Dental/Vision insurance with low co-pays · 401K plan with company match · Employee Discounts · Annual incentive bonus · Company paid STD, LTD and life insurance. · Pet insurance All position requirements are subject to reasonable modification to accommodate qualified individuals with disabilities. Some position requirements may exclude qualified individuals who pose a direct threat of significant risk to the health and safety of themselves or other employees. This description does not state or imply that these are the only duties to be performed by the person in this position. Employees will be required to follow and perform any other job related instruction and duties by their supervisor. This document is not intended to create an employment contract, implied or otherwise; rather employment is on an at-will basis.

Description: Customer Service Job Description Power Distributors, LLC is the Sales and Distribution arm for Briggs and Stratton, the leading manufacturer of air-cooled gasoline engines and parts for outdoor power equipment. Briggs and Stratton engines are incorporated into products for both the consumer market and industrial/commercial applications. We are also responsible for the sales and marketing of Briggs and Stratton Power Products including consumer and commercial generators, consumer and commercial pressure washers. Power Distributors also distributes Oregon Equipment Parts, Oregon Forestry products and several other allied parts lines. We are currently seeking qualified individuals to join our customer service team. Job Summary Power Distributors L.L.C. customer service team handles a high volume of inbound customer calls and is responsible for providing high quality customer service while contributing to individual and team goals. We provide our customers help with order entry, parts lookup, billing and shipping resolutions while holding ourselves accountable for each call and ensuring a one call resolution. #ZR Requirements: Essential Duties and Responsibilities Handles inbound and outbound calls to I from consumers, dealers, and vendors. Does part look-ups, price quoting, answers order status concerns, and researches the tracking of orders. Processes orders received via phone, fax and I or email. Adjusts complaints concerning billing or service rendered, and handles or refers complaints of service failures to designated departments for investigation. Other duties as assigned by Management. Qualifications · Minimum of 6 months Customer Service experience. · Strong problem solving and decision making skills. · Ability to multi-task while maintaining focus on the customer. · Strong verbal and interpersonal skills. · High school diploma or G.E.D. required. · Ability to pass a background check and drug screen. Education and/or Experience High school diploma or G.E.D. and six months related experience and/or training is required. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Other Qualifications Limited travel required. Less than 10%. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee Benefits · On the job training · Medical/Dental/Vision insurance with low co-pays · 401K plan with company match · Employee Discounts · Annual incentive bonus · Company paid STD, LTD and life insurance. · Pet insurance All position requirements are subject to reasonable modification to accommodate qualified individuals with disabilities. Some position requirements may exclude qualified individuals who pose a direct threat of significant risk to the health and safety of themselves or other employees. This description does not state or imply that these are the only duties to be performed by the person in this position. Employees will be required to follow and perform any other job related instruction and duties by their supervisor. This document is not intended to create an employment contract, implied or otherwise; rather employment is on an at-will basis.

Schedule: Full Time; fully remote requires a Public Trust Clearance. Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. Qualified candidates will possess excellent written and verbal communication skills with a proven ability to deliver comprehensive customer service and updates regarding sensitive information. The candidate should be able to communicate with stakeholders at all levels, have a strong knowledge of "Study In The States", DHS.GOV, and other resources developed to support stakeholders. Proven accuracy and attention to detail as it relates to ticket detail and providing stakeholders with accurate and useful guidance. The ideal candidate must be dependable, have a positive attitude, be a “team player”, be able to multitask, work independently, maintain good records, work well under pressure, and have solid critical thinking skills with the ability to interpret, evaluate, and analyze facts and information that are available, to form a judgment or decision while processing tickets and correction requests. Job Responsibilities: Receive initial requests for service via telephone, email, social and digital media platforms, including instant messenger (chat). Document user and stakeholder issues, research and provide correct guidance. Resolve approved requests using Government-provided procedures, including transferring to the Department of State as needed. Create and submit Service Change Requests (SCR), when the data can be corrected only by a direct database change. Provide reports, conduct complex analysis and written summaries in response to official request. Collect and provide internal feedback to drive SEVIS improvements that will prevent errors, facilitate data corrections, or improve the correction and data fix process. Identify and communicate system improvements based on knowledge of system issues. Fully resolve all requests, which may include phone calls to initiating school officials. Document in the work log all steps recommended to resolve the issues. Resolve all Correct Requests and Data Fix tickets within the established SLA's. Utilize Customer Relationship Management (CRM) software for recording and tracking all issues. Proven accuracy and attention to detail as it relates to ticket documentation and providing the correct guidance. The ability to understand and resolve complex issues. Thorough knowledge of SEVP Education and Experience Requirements: Education: High school diploma required, Bachelor's degree highly preferred. Experience: Minimum of five (5) years of specialized experience supporting a Call Center or Help Desk environment. Certification: HDI Certification is highly preferred but not required. Proven accuracy, attention to detail, and strong organizational abilities. Ability to multitask and maintain productivity under pressure. Strong critical-thinking and problem-solving skills. Positive attitude, dependability, and strong teamwork skills. Experience interacting with a wide range of stakeholders is preferred. Insight Technology Solutions is an Equal Opportunity Employer

Schedule: Full Time; fully remote requires a Public Trust Clearance. Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information. Job Responsibilities: Ability to operate in a high-volume metrics driven call center environment Ability to be flexible with work schedule to support the Call Center's needs during operating hours Ability to multitask and research information on multiple databases at the same time Ability to enter data and talk to stakeholders at the same time Ability to conceptualize scenarios and communicate it effectively to stakeholders Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates) Ability to listen actively to sensitive information Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment Ability to analyze multifaceted issues relating to the SEVIS system Ability to provide support to international stakeholders and academic institutions Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite Education and Experience Requirements: Education: High school diploma required. Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment. Certification: HDI Certification is highly preferred but not required. Insight Technology Solutions is an Equal Opportunity Employer

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE REPRESENTATIVE Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile . With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Overview: At SMI, we are 24 hour/7 days a week call center facility. The Customer Service Representative is responsible for receiving calls ranging from 100 to 150 inbound calls that can be back to back from clients in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; and be responsible for other duties as assigned. Must maintain a general understanding of policies and procedures Possess strong oral and written communication skills Knowledgeable in modern office practices, procedures, and equipment Exhibit excellent Interpersonal skills using tact, patience, and courtesy Communication method(s) used: Email Phone Chat Key points: This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home! This is a permanent work-from-home position. The rate of pay is $14/hr and a shift differential after 6 pm EST. Paid bi-weekly. We are looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules. We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us. Paid Time Off (PTO) accrual on your first day! Referral Program and internal promotion opportunities. SMI will provide the equipment for this position. However, equipment will be required to be returned upon separation. Required Experience: High School Diploma or equivalent required At least one year of prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties Must be proficient in data entry skills, including keyboard, mouse, and 10-keypad Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process Basic knowledge of Microsoft Office In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: Quiet and distraction-free place in your home to work at a desk/table. Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) Smartphone with Android OS or iPhone for user authentication To be considered, you must complete 2 Prevue assessments, which will be emailed to you after your application submission. If you do not receive those assessments, please reach out to Salena Kniesly at ************************** for assistance. Pay rate is $14/hr. Must reside in the United States to be considered. We are an Equal Opportunity Employer. We are a Drug-Free Workplace.

Salary Description Pay Scale - $16.00 to $23.00

DEPARTMENT: Workforce Development SUPERVISOR: Call Center Lead / Career Services Manager Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL The Call Center Specialist provides front-line phone, text, and email support to Detroiters seeking career services through Detroit at Work and Gesher Human Services. This role serves as an access point to workforce development programs by conducting intakes, providing information and referrals, scheduling services, and entering accurate program data. The position is primarily phone-based and focuses on customer engagement, navigation of career services, and follow-up support. QUALIFICATIONS Education: High school diploma or equivalent required. Other: Strong verbal communication and professional phone etiquette skills. Ability to engage callers with empathy, clarity, and problem-solving focus. Experience with Workforce Development or Career Services preferred. Ability to multitask across phone systems, databases, and scheduling tools. Proficiency with computers, Windows, and Office 365. Experience entering and maintaining accurate participant records and program data. DUTIES AND RESPONSIBILITIES Provide phone, text, and email support to individuals seeking career and employment services. Explain available career services, training opportunities, and community resources. Schedule appointments for career coaching, workshops, and partner services. Route participants to appropriate career centers, staff, or partner organizations. Document all participant interactions accurately in required data systems. Conduct follow-up outreach to support engagement and service completion. Maintain required reports tracking customer activity and outcomes. WORKING CONDITIONS Environmental conditions: Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. Physical requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting in required. Accommodation(s): As appropriate and fiscally reasonable. NON-EXEMPT This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act. The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability. This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.” Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.

DEPARTMENT: Workforce Development SUPERVISOR: Call Center Lead / Career Services Manager Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL The Call Center Specialist provides front-line phone, text, and email support to Detroiters seeking career services through Detroit at Work and Gesher Human Services. This role serves as an access point to workforce development programs by conducting intakes, providing information and referrals, scheduling services, and entering accurate program data. The position is primarily phone-based and focuses on customer engagement, navigation of career services, and follow-up support. QUALIFICATIONS Education: High school diploma or equivalent required. Other: Strong verbal communication and professional phone etiquette skills. Ability to engage callers with empathy, clarity, and problem-solving focus. Experience with Workforce Development or Career Services preferred. Ability to multitask across phone systems, databases, and scheduling tools. Proficiency with computers, Windows, and Office 365. Experience entering and maintaining accurate participant records and program data. DUTIES AND RESPONSIBILITIES Provide phone, text, and email support to individuals seeking career and employment services. Explain available career services, training opportunities, and community resources. Schedule appointments for career coaching, workshops, and partner services. Route participants to appropriate career centers, staff, or partner organizations. Document all participant interactions accurately in required data systems. Conduct follow-up outreach to support engagement and service completion. Maintain required reports tracking customer activity and outcomes. WORKING CONDITIONS Environmental conditions: Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. Physical requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting in required. Accommodation(s): As appropriate and fiscally reasonable. NON-EXEMPT This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act. The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability. This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.” Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.

Salary Description Pay Scale - $16.00 to $23.00

Full-time Description Call Center Representative Classification: Non-Exempt Level: Tier I Salary Range: $17.50 to $21.00 with monthly incentive potential ($180.00 to $1250.00 per month) Reports to: Director of Operations Compensation and Benefits Are you ready to avoid working in the big corporate world where you are just an employee known by your badge number? Asset Protection Unit (APU) is a 20+ business located near downtown Amarillo, Texas. We are looking for individuals that want to be treated like family and be part of a team where everyone's voice is heard! APU is growing and there is lots of room for advancement! APU offers monthly incentives which this past year averaged 24% of a person's hourly rate. In addition, APU offers a full suite of benefits for full time employees, including: Medical Dental Vision Life LTD Generous 401k contributions (Automatic 3% to 5% Annually) Starting Paid Time Off (PTO) 15 days your first year (earned per pay period) Holiday pay with time off to spend with your non APU family Historical Christmas Bonus Payments Monthly 15 Minute Chair Massages Fun Committee Activities Work from Home opportunities within 100 miles of Amarillo area after training period. Apply now, join our growing family. Summary/Objective This position is responsible for contacting providers and resolving potential overpaid claims for medical, dental and long-term care providers on behalf of insurance clients that APU represents. This position is primarily an outbound calling role in a fast-paced working environment. Our culture is built on being polite, persistent, and proactive, and any candidate seeking a job at APU must adopt these core principles. Responsibilities Politely and effectively communicates with medical, dental, and long-term care providers regarding identified insurance overpayments. Persistent at problem solving and escalated appropriately. Proactively making contact and responding both verbally and in writing with providers. Responsible for maintaining and accurately updating in the operating system, to include: points of contact, adding or creating notes, recovery stages, etc. Perform administrative duties to include: creating notes, researching overpayments, sending emails/faxes, etc. Basic level of polices & procedures Positively respond to coaching, mentoring and feedback. Ability to work in a fast-paced and team environment. Achieve daily, weekly, and monthly recovery goals and metrics. Competencies Ability to perform the essential job functions Professionalism Communication Proficiency - written and verbal communication Customer/Client Focus Problem Solving/Analysis Able to multitask Teachable Committed to the mission of the company Dedicated to the core values of the company Supervisory Responsibility This position has no supervisory responsibilities. Required Education and Experience High School Diploma or equivalent. Possess excellent computer skills Possess excellent interpersonal skills, oral and written communication skills Be able to work independently Be detail oriented, accurate and precise in completing the tasks associated with the position Intermediate Windows & MS Office Skills are mandatory. Preferred Education and Experience Experience in processing Long Term Care/Medical/Medicare/Medicaid/Dental or some type of insurance billing or auditing. Call center experience Customer service experience have Mainframe, “green screen” experience or similar systems Have expert knowledge of Microsoft Excel, Word & Outlook. Additional Eligibility Qualifications Passing of skill test will be required. Must attend all days of onboarding training. If unable to attend all days of the training which are held in the first 30 days, the applicant will be rescheduled for the next available training. If unable to attend all days of the rescheduled training, the employee will be released from employment. Work Authorization Candidates selected will be subject to a pre-employment background investigation (drug test, credit check, reference verification) and skills test. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation and Benefits There will be an attractive compensation package that is commensurate with experience. APU offers a full suite of benefits for full time employees. Those benefits include medical, dental, vision, life, LTD, 401k, PTO and holiday pay. Join our growing team based exclusively in Amarillo, Texas. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. This position requires 40 hours per week with some time outside of the normal hours. Travel No travel is expected for this position. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee will be required to sit for extended periods of time and is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires sitting over 66% of the time. This position requires Visual Acuity at 20 inches (or less) over 66% of the time. AAP/EEO Statement APU is an affirmative action/equal opportunity employer (AA/EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, disability status, genetic information, protected veteran status or any other characteristic protected by federal, state or local law.

We Speak Safety and Efficiency: In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand. Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money. With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant. Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology. At Fleetworthy, you're in the driver's seat! Job Purpose The Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional, friendly, and solutions-focused support. Whether assisting fleet accounts, owner-operators, or consumers, the CSR ensures every interaction reflects our commitment to accuracy, care, and service excellence. Support is provided across phone, live chat, and email. Essential Duties and Responsibilities Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate. Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail. Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience. Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts. Experience and Competencies Education: Associate degree in Business, Communications, or related field required; bachelor's degree preferred. Experience: 1-2 years of customer service or client-facing experience, ideally in a multi-channel support environment. Problem-Solving: Applies structured thinking to resolve customer issues independently; knows when to escalate. Communication: Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues. Teamwork & Collaboration: Actively supports colleagues, builds stable working relationships, and contributes to team goals. Leadership Mindset: Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment. Work Style: Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism. Knowledge & Skills Proficiency Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must Familiar with Salesforce or similar CRM systems. Compensation Up to $40,000 USD Yearly What Drives Us to Work Every Day: We pride ourselves on making a difference, for our employees, clients, and their businesses. We accept team members for who they are and what they bring to the table. We are proud to build all our relationships based on transparency and trust. We are a team of energetic and curious individuals passionate about the work we do every day! Our Core Values - We are 1TEAM People 1st - People 1st! We win as a team by collaborating, having each other's backs, and bringing out the best in each other. We always treat others as they would like to be treated. Trust - We inspire trust by delivering on our promises, owning outcomes, being transparent in our communications, and acting with integrity. Every Trip Matters - Because every trip that our customers take is important to them, it's important to us. Whether it is a load being hauled across the country or a service vehicle traveling on a toll road, our customers count on us to deliver the right expertise, software, and data to make every trip safe, efficient, and productive. Always Innovating - We solve for the customer and focus on outcomes. We are nimble in our approach. When we fail, we fail fast and learn from it. We are here to disrupt, not to fit in. Mindset - We are committed to a growth mindset. Our efforts and attitudes are what determine our abilities. We embrace good criticism. We seek new challenges. We never stop learning. About Bestpass: Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all sizes. Bestpass saves fleets time and money by consolidating payments and providing insight into cost per vehicle. Bestpass, founded in 2001, covers 100% of major toll roads across the U.S., supports more than 30,000 customers, and processes over $1.5 billion in toll transactions annually. Bestpass offers a range of toll coverage options for owner-operators, regional fleets, and national fleets, as well as customized solutions for specific needs. About Fleetworthy Solutions: Fleetworthy Solutions, Inc. provides DOT safety and regulatory compliance services to commercial fleets that take them Beyond Compliant. Fleetworthy combines exceptional client service, advanced technologies, and more than 40 years of transportation industry expertise to make sure that drivers and assets are truly fleetworthy. The company helps private fleets, for-hire carriers and third-party logistics companies of all sizes surpass compliance of federal, state, and local regulations and streamline processes to reduce costs and mitigate risks. Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations

Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide. At Pet Food Experts (PFX), we do more than distribute the best pet products-we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we're stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry. If you're an animal lover with a heart for independent businesses and a drive for excellence, we want you on our team! If you enjoy providing solutions in a dynamic environment while making long-lasting connections to help meet the needs of internal and external business partners, this is the role for you. The ideal person for this role thrives under pressure and takes initiative to drive results while using their knowledge and understanding to influence and persuade others. As a Customer Service Representative, you will serve as the customer's primary point of contact, and be responsible for problem solving and providing a superior and engaging customer experience. WEST TEAM| Monday-Thursday, 9:30-6:00 PM, Friday 8:30-5:00 PM. Hybrid Schedule, 3 days in office per week. What you will do: Quickly and efficiently problem solve for retailers, vendors, and sales team Build long lasting relationships with retailers and maintain unmatched response times Facilitate and communicate transportation and operational changes and concerns Manage open orders, show orders, provide product availability, coordinate forecasting, and be the main point of contact for retailers, vendors, and sales team Assure complete retailer satisfaction with the ability to anticipate and meet customer needs and demands Maximize positive relationships through a shared commitment to provide a world class customer experience What We're Looking For High School Education or equivalent required, college degree a plus Minimum One year experience in a customer facing role with demonstrated problem solving abilities Prior Call center experience, a plus Prior experience with a CRM platform a plus Prior industry product knowledge, a plus Demonstrate decision-making skills with limited supervisory input Work in an environment where individuals take accountability of impact to the company's performance Excellent planning, multitasking and organizational skills The Perks of Being Part of the PFX Pack! We know that happy, supported employees make the best teammates-so we've got you covered with some seriously great benefits! Full Benefits Package - Medical, dental, and vision to keep you feeling your best. PTO & Paid Holidays - Because work-life balance matters. Paid Parental Leave - Supporting you in every stage of life-furry babies and human ones! Pet Perks & Product Discounts - Treat your pets like royalty with exclusive savings. Hybrid Schedule - The best of both worlds-flexibility to work from home and collaborate in the office. Education Assistance Program - Invest in yourself, and we'll help with the cost! Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. All offers of employment are contingent upon passing a required criminal background check. Salary Description $22 per hour

Job DescriptionDescription: Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide. At Pet Food Experts (PFX), we do more than distribute the best pet products-we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we're stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry. If you're an animal lover with a heart for independent businesses and a drive for excellence, we want you on our team! If you enjoy providing solutions in a dynamic environment while making long-lasting connections to help meet the needs of internal and external business partners, this is the role for you. The ideal person for this role thrives under pressure and takes initiative to drive results while using their knowledge and understanding to influence and persuade others. As a Customer Service Representative, you will serve as the customer's primary point of contact, and be responsible for problem solving and providing a superior and engaging customer experience. WEST TEAM| Monday-Thursday, 9:30-6:00 PM, Friday 8:30-5:00 PM. Hybrid Schedule, 3 days in office per week. What you will do: Quickly and efficiently problem solve for retailers, vendors, and sales team Build long lasting relationships with retailers and maintain unmatched response times Facilitate and communicate transportation and operational changes and concerns Manage open orders, show orders, provide product availability, coordinate forecasting, and be the main point of contact for retailers, vendors, and sales team Assure complete retailer satisfaction with the ability to anticipate and meet customer needs and demands Maximize positive relationships through a shared commitment to provide a world class customer experience What We're Looking For High School Education or equivalent required, college degree a plus Minimum One year experience in a customer facing role with demonstrated problem solving abilities Prior Call center experience, a plus Prior experience with a CRM platform a plus Prior industry product knowledge, a plus Demonstrate decision-making skills with limited supervisory input Work in an environment where individuals take accountability of impact to the company's performance Excellent planning, multitasking and organizational skills The Perks of Being Part of the PFX Pack! We know that happy, supported employees make the best teammates-so we've got you covered with some seriously great benefits! Full Benefits Package - Medical, dental, and vision to keep you feeling your best. PTO & Paid Holidays - Because work-life balance matters. Paid Parental Leave - Supporting you in every stage of life-furry babies and human ones! Pet Perks & Product Discounts - Treat your pets like royalty with exclusive savings. Hybrid Schedule - The best of both worlds-flexibility to work from home and collaborate in the office. Education Assistance Program - Invest in yourself, and we'll help with the cost! Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. All offers of employment are contingent upon passing a required criminal background check. Requirements:

Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Service Representative at R2 Logistics is the right role for you: Are you an outgoing problem-solver who multitasks effectively and strives for perfection? Do you thrive in a fast-paced team-oriented setting? Would you describe yourself as proactive, persuasive, and disciplined? The Account Service Representative (ASR) plays a vital role in our operation's structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR's ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service. Responsibilities: Data Entry - Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements Tracking Shipments - Communicating via phone and email with contracted carriers to record their locations Problem Resolution - Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery Schedule management - Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts Book loads - Negotiating rates with partner carriers to cover shipments Assist with additional responsibilities as needed Requirements: A proactive approach to problem-solving Effective and persuasive communication skills Ability to provide outstanding customer service when faced with a challenge Excellent follow-up skills, with a keen eye for details Ability to multitask and produce results in a time-sensitive setting Energetic and positive attitude Benefits: Medical/Dental/Vision/Life insurance Paid holidays, vacation, and sick time 401K with company match Competitive compensation Full-cycle training (industry & position) Competitive base salary Opportunity for internal career advancement About R2 Logistics: Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win' competitive mentality. As a third-party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset-based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers. R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran. R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.

At Greenbridge, our Customer Service team is essential for ensuring the highest level of satisfaction for each of our Customers. At the core of this role, our Customer Service Representatives ensure orders are placed, processed, tracked and returned in line with our mission and vision. Requirements Uphold Greenbridge Mission, Vision, and Values Accurately and effectively manage the order lifecycle from receipt of order through shipment, and where necessary, product returns. This includes, but is not limited to: verifying/qualifying all aspects of the purchase order for accuracy, quality and timely processing of the order within JD Edwards ERP system as it relates to price, terms of sale, shipping/freight handling, product, quantity, , and customer's individual needs.. Ensure all policy processes are followed and necessary documents are verified and kept on file as needed. Communicate with internal and external customers in a pro-active, positive, and professional manner through all mediums. Partner with sales to build long term positive relationships with customers reflected in demonstrating inbound and outbound activities and communications Ability to prioritize and follow standard operating procedures, with a strong drive to resolve issues quickly and effectively and work collaboratively within a dynamic team atmosphere. Utilize resources within the department to build your product knowledge in order to support a variety of industries within our product portfolio Requirements High School Diploma or GED is required Minimum 2 - 4 years Customer Service experience, Experience with JDE enterprise resource system and Salesforce CRM or similar systems Extreme attention to detail and organizational skills. Experience within the manufacturing industry, B2B experience a plus - small to medium sized business setting. Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet, Intranet, and other necessary office applications Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationships and ability to adjust as needed to customer and business needs Salary Description $20.00/Hour - $24.00/Hour

> Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/> Customer Service Representative - 90363308 - Cincinnati Company: Amtrak Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. This position is part-time (25 hours per week with the opportunity for overtime). Work hours are overnight (11pm-4am) and rest days are Monday and Tuesday. SUMMARY OF DUTIES: This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. ESSENTIAL FUNCTIONS: * The incumbent will be responsible for greeting, servicing and general comfort of each passenger * Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains * Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports * Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station * Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation. * Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms * Required to perform janitorial duties * Handle checked baggage, package express and company materials in the station and on/off train MINIMUM QUALIFICATIONS: * Proficient with baggage & express operation and be able to quote rates & information * Able to lift items that weigh up to 50lbs * Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor,) * Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets * Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies * Familiar with the operation of the Passenger Information Display System COMMUNICATIONS AND INTERPERSONAL SKILLS: * Must have excellent written and oral communication skills. * The ability to maintain a positive, good-natured attitude is essential. * Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems The hourly range is $29.29 - $39.05 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here. Requisition ID:165053 Posting Location(s):Ohio Relocation Offered:No Travel Requirements:Up to 25% You power our progress through your performance. We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law. > Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/>