Surveillance Support Specialist
Jena Choctaw Pines Casino
Support Specialist Job in Dry Prong, LA
Responsible for the installation and maintenance of computer systems and selected software in Surveillance. Resolves database performance issues, database capacity issues, replication, and other distributed data issues for Surveillance Digital Encoders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Assists with the administration of Surveillance database access, modifications, constructions including stored procedures, and miscellaneous projects.
Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support Surveillance's application system. Installs selected software, maintaining proper security levels and access rights.
Responsible for reviewing all AML/BSA-related documentation, monitoring all cash transactions, and notifying the Internal Compliance Officer of any potentially suspicious activity.
Assists with maintaining and programming computer-controlled equipment supporting all aspects of the Surveillance department. Assists with maintenance programs designed to eliminate system failures.
Ensures that the appropriate inventory of equipment and supplies is kept on hand at all times.
Consults with management and vendors on specific types of equipment, all current and future database maintenance, and upgrading needed for certain surveillance operations.
Facilitates the flow of information throughout the Surveillance Department, by attending regularly scheduled departmental meetings.
Ensures a maximum level of service and satisfaction to all Surveillance users is achieved and maintained.
Maintains a working knowledge of Microsoft Office, Outlook Email, Qognify/Ocularis VMS and all aspects of Network Administration and equipment, in order to perform job effectively.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to read, analyze, and interpret simple documents, such as safety rules and regulations, technical procedure manuals, instructions, and basic correspondence, reports and memos.
Ability to respond to common inquiries or complaints from system users.
Ability to effectively present information in one-on-one and small group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to use good judgment and understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Must possess effective communication skills, computer-literate, with superior programming and usage skills.
MINIMUM QUALIFICATION REQUIREMENTS:
High school diploma/GED required.
Technical degree in Computer Science or related area and Networking experience or Certifications (Net+) preferred.
Two (2) years related experience and/or training; or an equivalent combination of education and experience in Casino Surveillance technical duties.
Must be willing to travel for certifications on equipment and VMS if required.
Must attend Title 31 Training Class and receive a passing score on the testing as required
TRIBAL PREFERENCE POLICY:
Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:
Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;
Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;
Enrolled members of other recognized tribes who satisfy the minimum job qualifications;
All others who satisfy the minimum job qualifications.
The physical demands described here are representative of those requirements are employees must meet to perform essential functions of this job with or without reasonable accommodations.
While performing job functions the employee is regularly required to sit, and/or stand, write, review and type reports, compile data, operate a pc, communicate, listen and assess information.
The employee may move about the surveillance room, will sit for long periods of time, and must maintain good eye vision for long periods of observing surveillance monitors.
Ability to work at heights and in small spaces
Must be able to work in outdoor conditions.
Must be able to work from heights over narrow walkways or from a mechanical lift or ladder.
Must be able to work in an isolated setting with varied degrees of noise, temperature, and illumination.
Periodic travel may be required to attend special meetings, training and/or seminars.
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