Sales Strategy Support Analyst, Senior Associate
Sales support analyst job at JPMorgan Chase & Co.
J.P. Morgan Private Client is a line of business within Consumer & Community Banking, dedicated to helping affluent clients achieve their banking, lending, and investment goals. Operating in a highly dynamic environment shaped by evolving client behaviors, regulatory changes, and close partnerships with other Consumer & Community Banking businesses, our team is at the forefront of redefining service standards.
As a Sales Strategy Support Analyst of this collaborative, action-oriented team, you will work alongside sales & service professionals to provide actionable insights, lead projects to solve problems, drive results, and communicate with multiple senior leaders. The team leads large initiatives that optimize end-to-end processes, small initiatives to deliver quick value to elevate the customer experience and foster a culture of continuous improvement. You will map, simplify, and document processes to reduce manual touch points and enhance operational efficiency, analyze data, and communicate complex ideas through compelling narratives. This dynamic role requires initiative, judgment, flexibility, and a collaborative approach, offering the opportunity to work with colleagues from across the business and make a significant impact on our client experience journey with an operational excellence foundation.
Job Responsibilities
+ Build and maintain partnerships across the firm to drive consistency in business processes, improvements, and escalations.
+ Identify, document, and analyze areas for process improvement, gaps, or outages.
+ Map and analyze key business processes using data analytics to uncover inefficiencies and recommend solutions.
+ Synthesize large data sets and apply analytical tools to support strategic decision-making.
+ Organize and present information effectively, demonstrating expertise in Excel, PowerPoint, and storytelling techniques.
+ Lead and manage key projects and multiple work streams, fostering a collaborative and high-performing team culture.
+ Communicate with business partners and senior leaders to understand project needs and drive next steps.
+ Present actionable insights to executives and stakeholders, building trusted advisor relationships.
+ Collaborate with Lines of Business and IT to evaluate and optimize technology platforms for digital transformation.
+ Leverage AI and advanced analytics to deliver innovative solutions to complex business challenges.
+ Mentor team members and promote a culture of continuous learning and improvement.
Required Qualifications, Capabilities and Skills
+ Bachelor's degree in Business, Finance, Engineering, or related field.
+ Minimum 3 years of relevant experience in a service, analytical, or business management role.
+ Proven ability to lead, influence positive change, and exercise sound judgment in challenging environments.
+ Strong collaboration skills and adaptability to change.
+ Exceptional written and oral communication skills for technical and non-technical audiences; comfortable presenting to senior leaders.
+ Demonstrated ability to multi-task and manage executive communications.
+ Experience delivering high-quality presentations and reports for diverse stakeholders.
+ Skilled in time management, prioritization, and working with different stakeholder groups.
+ Self-motivated, independent, and able to execute deliverables with speed and precision.
+ Dedicated learner with a commitment to skill development and continuous improvement.
+ Ability to travel up to 25%.
Preferred Qualifications, Capabilities and Skills
+ Knowledge of banking, lending, and wealth products is desired.
+ Proven expertise or certification in Management Consulting, Lean Six Sigma, Agile methodologies, Change Management, or Organizational Design.
+ Experience implementing automation to streamline workflows and reduce manual effort, increasing overall productivity.
+ Use of agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.
+ Outstanding customer service skills.
+ Flexibility to work or attend meetings outside of normal hours.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
New York,NY $71,250.00 - $115,000.00 / year
Sales Strategy Support Analyst, Senior Associate
Sales support analyst job at JPMorgan Chase & Co.
J.P. Morgan Private Client is a line of business within Consumer & Community Banking, dedicated to helping affluent clients achieve their banking, lending, and investment goals. Operating in a highly dynamic environment shaped by evolving client behaviors, regulatory changes, and close partnerships with other Consumer & Community Banking businesses, our team is at the forefront of redefining service standards.
As a Sales Strategy Support Analyst of this collaborative, action-oriented team, you will work alongside sales & service professionals to provide actionable insights, lead projects to solve problems, drive results, and communicate with multiple senior leaders. The team leads large initiatives that optimize end-to-end processes, small initiatives to deliver quick value to elevate the customer experience and foster a culture of continuous improvement. You will map, simplify, and document processes to reduce manual touch points and enhance operational efficiency, analyze data, and communicate complex ideas through compelling narratives. This dynamic role requires initiative, judgment, flexibility, and a collaborative approach, offering the opportunity to work with colleagues from across the business and make a significant impact on our client experience journey with an operational excellence foundation.
Job Responsibilities
Build and maintain partnerships across the firm to drive consistency in business processes, improvements, and escalations.
Identify, document, and analyze areas for process improvement, gaps, or outages.
Map and analyze key business processes using data analytics to uncover inefficiencies and recommend solutions.
Synthesize large data sets and apply analytical tools to support strategic decision-making.
Organize and present information effectively, demonstrating expertise in Excel, PowerPoint, and storytelling techniques.
Lead and manage key projects and multiple work streams, fostering a collaborative and high-performing team culture.
Communicate with business partners and senior leaders to understand project needs and drive next steps.
Present actionable insights to executives and stakeholders, building trusted advisor relationships.
Collaborate with Lines of Business and IT to evaluate and optimize technology platforms for digital transformation.
Leverage AI and advanced analytics to deliver innovative solutions to complex business challenges.
Mentor team members and promote a culture of continuous learning and improvement.
Required Qualifications, Capabilities and Skills
Bachelor's degree in Business, Finance, Engineering, or related field.
Minimum 3 years of relevant experience in a service, analytical, or business management role.
Proven ability to lead, influence positive change, and exercise sound judgment in challenging environments.
Strong collaboration skills and adaptability to change.
Exceptional written and oral communication skills for technical and non-technical audiences; comfortable presenting to senior leaders.
Demonstrated ability to multi-task and manage executive communications.
Experience delivering high-quality presentations and reports for diverse stakeholders.
Skilled in time management, prioritization, and working with different stakeholder groups.
Self-motivated, independent, and able to execute deliverables with speed and precision.
Dedicated learner with a commitment to skill development and continuous improvement.
Ability to travel up to 25%.
Preferred Qualifications, Capabilities and Skills
Knowledge of banking, lending, and wealth products is desired.
Proven expertise or certification in Management Consulting, Lean Six Sigma, Agile methodologies, Change Management, or Organizational Design.
Experience implementing automation to streamline workflows and reduce manual effort, increasing overall productivity.
Use of agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.
Outstanding customer service skills.
Flexibility to work or attend meetings outside of normal hours.
Auto-ApplyLoan Support Analyst - Servicing Transfers - Midland
Overland Park, KS jobs
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst within PNC's Midland organization, you will be based within the PNC Midland footprint; remote work is available.
As a Loan Support Analyst in the Servicing Transfers organization, you will be responsible for reading, analyzing, interpreting all executed and relevant loan documents required for adding or modifying a loan on Enterprise!, our loan management system. Attention to detail is critical due to the varying loan documents, loan types and requirements given by various clients and lenders. Time management and organization will also be necessary due to the number of requests and day to day duties that an analyst will be assigned.
• Prior loan servicing experience, preferably experience analyzing, reading and interpreting loan documents and performing financial calculations is preferred. Other work experience will be considered.
• An aptitude for numbers, calculations, and excellent reading and comprehension is preferred.
• Professional customer service and analytical skills in order to address both internal and external client requests and inquiries is preferred.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans.
Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities. All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
Resolves non-compliant issues through written and verbal communication with both internal and external parties. May review and process loan payments, escrows and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing.
Must maintain accurate and up-to-date loan servicing records in the servicing system. May support the onboarding of new loans and the transition of paid-off or transferred loans. May support tax and insurance administration. May perform collection activities on delinquent accounts. May have funds disbursement authority.
Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAnalytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation StrategiesCompetenciesAccuracy and Attention to Detail, Consulting, Customer Interaction, Decision Making and Critical Thinking, Effective Communications, Financial Analysis, Managing Multiple Priorities, Operational Functions, Products and Services, Relationship ManagementWork ExperienceRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationAssociatesCertificationsNo Required Certification(s) LicensesNo Required License(s) BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Auto-ApplyTM Sales Analyst
Columbus, OH jobs
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
**Job Description**
The Treasury Management (TM) Sales Support Advisor position is a client servicing and sales support position for Community Banking and Branch Delivery (CBBD), which includes Consumer and Business Banking and Community Banking. CBBD has dedicated sales teams which consist of Treasury Management and Payments Consultants (TMPCs) or Treasury Management and Sales Consultants (TMSCs) that are solely responsible for selling TM, CPS, RPS and PS solutions to their business customers. The primary role of the TM Sales Support Advisor is to provide sales support to these TMPCs and TMSCs for all of their TM sales. Support could include product training, working capital engagement training, assisting with pricing, helping with proposals, coordinating working capital and technical sales support, participating in technical and comprehensive implementations and assisting with escalations. The TM Sales Support Advisor may also help with larger TM opportunities in the market by conducting mapping sessions with customers and prospects. This position may also assist CBBD Sales Managers, Program Managers, and Client Support representatives with sales, training, and client support as needed.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Four or more years of relevant experience
Preferred Skills/Experience
- Thorough knowledge of treasury management products
- Well-developed sales and new business development skills
- Effective analytical and project management skills
- Strong customer service/relations skills
- Effective interpersonal, written communication, and verbal presentation skills
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (****************************************************************************** .
**Benefits:**
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
+ Healthcare (medical, dental, vision)
+ Basic term and optional term life insurance
+ Short-term and long-term disability
+ Pregnancy disability and parental leave
+ 401(k) and employer-funded retirement plan
+ Paid vacation (from two to five weeks depending on salary grade and tenure)
+ Up to 11 paid holiday opportunities
+ Adoption assistance
+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
**E-Verify**
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (********************************************************************** .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
**Posting may be closed earlier due to high volume of applicants.**
TM Sales Analyst
Columbus, OH jobs
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
The Treasury Management (TM) Sales Support Advisor position is a client servicing and sales support position for Community Banking and Branch Delivery (CBBD), which includes Consumer and Business Banking and Community Banking. CBBD has dedicated sales teams which consist of Treasury Management and Payments Consultants (TMPCs) or Treasury Management and Sales Consultants (TMSCs) that are solely responsible for selling TM, CPS, RPS and PS solutions to their business customers. The primary role of the TM Sales Support Advisor is to provide sales support to these TMPCs and TMSCs for all of their TM sales. Support could include product training, working capital engagement training, assisting with pricing, helping with proposals, coordinating working capital and technical sales support, participating in technical and comprehensive implementations and assisting with escalations. The TM Sales Support Advisor may also help with larger TM opportunities in the market by conducting mapping sessions with customers and prospects. This position may also assist CBBD Sales Managers, Program Managers, and Client Support representatives with sales, training, and client support as needed.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Four or more years of relevant experience
Preferred Skills/Experience
- Thorough knowledge of treasury management products
- Well-developed sales and new business development skills
- Effective analytical and project management skills
- Strong customer service/relations skills
- Effective interpersonal, written communication, and verbal presentation skills
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Auto-ApplySalesforce Service Cloud Business Analyst
Brooklyn, OH jobs
This position is responsible for executing against the strategic projects for enhancing the capabilities of the Salesforce/Service Cloud platform. This individual works closely with the line of business and technology colleagues to elicit, capture, and translate business requirements into technical requirements that can be conveyed with the appropriate level of detail to the development team. This role is responsible for scheduling and leading requirement gathering sessions with cross functional partners including external vendors as needed for the optimization of system capabilities.
This role is highly visible with the ability to have direct impact on the organization and our internal and external customers. The successful candidate must have experience with the commercial banking processes, possess a continuous improvement mindset, and have outstanding written and verbal communication skills.
Essential Functions
Lead discovery and deep dive sessions to understand and document current state, pain points, and areas of opportunity to improve the system functionality and/or business process.
Document current state and future state processes utilizing process flow diagrams and other process design tools.
Provide thought leadership in leading brainstorming, design, and solution meetings with the line of business end users and technology teams.
Serve as the voice of the end users to ensure system functionality and solutions meet the needs of the business.
Act as subject matter expert on development projects from inception to ensure project/system design and implementation meets the needs of the business.
Capture and expand upon user stories to translate business requirements into technical requirements and convey the appropriate level of detail to the development team.
Writes acceptance criteria and test scripts to ensure new functionality is working as designed throughout the development and release management process.
Perform analysis and research of system dependencies to reduce system and process issues.
Manage testing coordination, execution and sign-off with the various teams and end-users, including ability to test on own and assign to others.
Assists with change management activities and documentation
Assists with prioritization of project backlogs and influence the larger system/product backlog with a goal of maximizing business value.
Partners closely with area and functional product owners to keep them informed on project details and progress.
Education
Bachelor's Degree or equivalent experience (preferred)
Work Experience & Skills
Undergraduate degree in business or equivalent work experience
Experience with / knowledge of commercial banking, commercial deposit origination, payments onboarding, or commercial servicing preferred
2-3 years of experience in financial services
1-2 years of experience using Salesforce application
Experience with various Salesforce Tools preferred (ie Service Cloud, Marketing Cloud, CRM Analytics, Data 360, Agentforce)
Project management experience or experience leading teams and/or projects
Knowledge of Agile concepts and tools (ie Jira, Confluence)
Knowledge of system testing concepts
Ability to plan, multi-task, manage time effectively, and work on own with limited direction
Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Work Location Category
Hybrid (2+ days)
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $71,000.00 - $122,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/21/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
Auto-ApplyLoan Support Analyst
Brecksville, OH jobs
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst within PNC's Collateral Monitoring Group organization, you will be based in Brecksville, OH.
The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.
Must be physically present for Monthly Meeting in Brecksville office!
As a Loan Support Analyst, you will provide ongoing collateral monitoring activities for lines of credit, with a borrowing base structure in line with the loan agreement, while maintaining accuracy of availability on ACBS. This ensures borrowing does not exceed the collateral. Work will be assigned from CLASS where you will have your own queue to verify. Through this you will have your own portfolio of customers and conduct reconcilement of the workbook per the customer portfolio. *ATTENTION TO DETAIL IS CRITICAL*
Ideal candidate will have strong experience with Excel, being able to use it's multiple tools efficiently and effectively.
Strong ATTENTION TO DETAIL is crucial for success within this role.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
* Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio.
* Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.
* Ensures the appropriate materials and documentation are available to complete transactions.
* Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
* Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
* Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
* Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Analytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation Strategies
Competencies
Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating Procedures
Work Experience
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Associates
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary: $31,000.00 - $54,500.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 12/18/2025, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Analyst, Pricing & Portfolio Management
Cleveland, OH jobs
* Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 3 days per week at the nearest KeyBank office (non-branch location).
* Minimum of 1 day per week in 127 Public Square, Cleveland required.
About the Job
This position is part of the Pricing and Portfolio management team within the innovative and fast growing Payments organization within Commercial Bank. The team is responsible for Financial Management and Reporting, Portfolio Management, Pricing, and Data and Product Insights. This is an exciting opportunity to influence pricing strategy by providing meaningful data-driven insights to improve the business performance. This role will be charged with driving analytical projects and processes to optimize portfolio and pricing strategies and financial outcomes in partnership with our Treasury Services solutions.
A successful candidate will have a blend of business acumen and technical skills, which together will enable him or her to drive and influence fact-based decision making with senior leadership across different lines of business. They are comfortable navigating, partnering and communicating for action in a large organization and across many different stakeholders.
Job Functions
* Provide support in the analysis of pricing changes and the creation of relationship pricing models including insights and solutions related to standard and exception pricing methodologies
* Work closely with internal partners, including Payment Advisors and Product Management to support pricing new business, including creating client proforma and ensuring pricing deliverables balance acquisition and pricing optimization targets
* Support process development and communication efforts to ensure internal engagement models and process flows align with strategic imperatives
* Develop and maintain analytically based portfolio management strategies and tracking metrics to drive profitable client growth
* Develop metrics and leading indicators and forecasts which strongly correlate with profitability drivers
* Partner with Product Management, Sales, Risk, and/or Marketing to create and implement standardized portfolio management processes
* Support client profitability profiling and benchmarking efforts by industry and segment
Qualifications
Education
* Bachelor's Degree in Finance, Economics, Business Administration preferred or equivalent work experience
Work Experience
* Minimum 2+ years of experience in business analytics, financial modeling, strategy, or consulting
* Advanced Excel experience including ability to build complex formulas
* Experience leveraging dashboards with data visualization applications (e.g.. Tableau, Power Bi, etc.)
* Relationship-building skills working with senior to executive level management; strong interpersonal skills; Demonstrated cross-team leadership.
* Presentation development; comfortable presenting to all levels; easily adapts message
* Solid understanding of banking/Payments industry and key drivers of financial results. (Preferred)
* Results oriented, self-starter with ability to work independently on relatively complex matters with minimal supervision.
* Have a strong bias for action and quick iteration as opposed to perfection
Preferred Qualifications
* Proficiency database querying experience with ability to write complex SQL statements across data containing complex relationships. Proven experience with Google Cloud Platform, Tableau, Cognos and/or other data analysis and report writing tools.
* Experience in an Agile development environment
Skills
* Business analytics: Ability to analyze complex business data to drive strategic decisions.
* Financial modeling: Expertise in creating models for pricing, profitability, and forecasting.
* Data-driven decision making: Strong aptitude for influencing strategy through analytics
* Data visualization: Skilled in tools like Tableau, Google Cloud Platform, or Cognos for reporting and insights.
* Portfolio management: Experience developing strategies and metrics for client growth.
* Pricing strategy: Ability to design and optimize pricing models for acquisition and profitability.
* Presentation skills: Advanced ability to create and deliver executive-level presentations.
* Stakeholder management: Strong relationship-building and collaboration across teams.
* Payments industry knowledge: Understanding of banking and payment systems and financial drivers.
* Process development: Capability to design and implement efficient workflows and engagement models.
* Forecasting: Ability to develop leading indicators and profitability forecasts.
* Benchmarking: Skilled in client profitability profiling and industry comparisons.
* Communication: Clear and adaptable communication for diverse audiences and senior leadership.
Preferred Skills
* SQL querying: Proficient in writing complex SQL statements for data extraction and analysis.
* Agile methodology: Familiarity with Agile development practices for process improvement.
Physical Demands
* General office environment: Prolonged sitting, ability to communicate face-to-face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel/Driving Requirements
* No travel
Career Pathing
The job offers career advancement within the pricing team as well as other opportunities within Commercial Bank and KeyBank. As analysts gain experience, they will have the opportunity to take on more responsibilities by leading projects and mentoring junior team members. Individuals that differentiate themselves can be promoted to more senior positions within the team. Additionally, experienced analysts will have opportunities to move into job functions within Commercial Bank's broader business. Examples include Product Management, Business Development and Analytics.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $68,000.00 - $103,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/14/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
Auto-ApplyAnalyst, Pricing & Portfolio Management
Cleveland, OH jobs
Tiedeman
Road, Brooklyn, OH
Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 3 days per week at the nearest KeyBank office (non-branch location).
Minimum of 1 day per week in 127 Public Square, Cleveland required.
About the Job
This position is part of the Pricing and Portfolio management team within the innovative and fast growing Payments organization within Commercial Bank. The team is responsible for Financial Management and Reporting, Portfolio Management, Pricing, and Data and Product Insights. This is an exciting opportunity to influence pricing strategy by providing meaningful data-driven insights to improve the business performance. This role will be charged with driving analytical projects and processes to optimize portfolio and pricing strategies and financial outcomes in partnership with our Treasury Services solutions.
A successful candidate will have a blend of business acumen and technical skills, which together will enable him or her to drive and influence fact-based decision making with senior leadership across different lines of business. They are comfortable navigating, partnering and communicating for action in a large organization and across many different stakeholders.
Job Functions
Provide support in the analysis of pricing changes and the creation of relationship pricing models including insights and solutions related to standard and exception pricing methodologies
Work closely with internal partners, including Payment Advisors and Product Management to support pricing new business, including creating client proforma and ensuring pricing deliverables balance acquisition and pricing optimization targets
Support process development and communication efforts to ensure internal engagement models and process flows align with strategic imperatives
Develop and maintain analytically based portfolio management strategies and tracking metrics to drive profitable client growth
Develop metrics and leading indicators and forecasts which strongly correlate with profitability drivers
Partner with Product Management, Sales, Risk, and/or Marketing to create and implement standardized portfolio management processes
Support client profitability profiling and benchmarking efforts by industry and segment
Qualifications
Education
Bachelor's Degree in Finance, Economics, Business Administration preferred or equivalent work experience
Work Experience
Minimum 2+ years of experience in business analytics, financial modeling, strategy, or consulting
Advanced Excel experience including ability to build complex formulas
Experience leveraging dashboards with data visualization applications (e.g.. Tableau, Power Bi, etc.)
Relationship-building skills working with senior to executive level management; strong interpersonal skills; Demonstrated cross-team leadership.
Presentation development; comfortable presenting to all levels; easily adapts message
Solid understanding of banking/Payments industry and key drivers of financial results. (Preferred)
Results oriented, self-starter with ability to work independently on relatively complex matters with minimal supervision.
Have a strong bias for action and quick iteration as opposed to perfection
Preferred Qualifications
Proficiency database querying experience with ability to write complex SQL statements across data containing complex relationships. Proven experience with Google Cloud Platform, Tableau, Cognos and/or other data analysis and report writing tools.
Experience in an Agile development environment
Skills
Business analytics: Ability to analyze complex business data to drive strategic decisions.
Financial modeling: Expertise in creating models for pricing, profitability, and forecasting.
Data-driven decision making: Strong aptitude for influencing strategy through analytics
Data visualization: Skilled in tools like Tableau, Google Cloud Platform, or Cognos for reporting and insights.
Portfolio management: Experience developing strategies and metrics for client growth.
Pricing strategy: Ability to design and optimize pricing models for acquisition and profitability.
Presentation skills: Advanced ability to create and deliver executive-level presentations.
Stakeholder management: Strong relationship-building and collaboration across teams.
Payments industry knowledge: Understanding of banking and payment systems and financial drivers.
Process development: Capability to design and implement efficient workflows and engagement models.
Forecasting: Ability to develop leading indicators and profitability forecasts.
Benchmarking: Skilled in client profitability profiling and industry comparisons.
Communication: Clear and adaptable communication for diverse audiences and senior leadership.
Preferred Skills
SQL querying: Proficient in writing complex SQL statements for data extraction and analysis.
Agile methodology: Familiarity with Agile development practices for process improvement.
Physical Demands
General office environment: Prolonged sitting, ability to communicate face-to-face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel/Driving Requirements
No travel
Career Pathing
The job offers career advancement within the pricing team as well as other opportunities within Commercial Bank and KeyBank. As analysts gain experience, they will have the opportunity to take on more responsibilities by leading projects and mentoring junior team members. Individuals that differentiate themselves can be promoted to more senior positions within the team. Additionally, experienced analysts will have opportunities to move into job functions within Commercial Bank's broader business. Examples include Product Management, Business Development and Analytics.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $68,000.00 - $103,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/14/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
Auto-ApplyLanguage Access Program (LAP) Analyst - Bilingual/Spanish
Brooklyn, OH jobs
Who We Are
At Key, we're more than a bank. We're a proud community committed to supporting our teammates' success and the success of the clients and communities we serve. Our Language Access Program (LAP) team is focused on assessing, planning and implementing an enterprise-wide language access program, making KeyBank's products and services more accessible to non-English speaking communities. The team reports into Community Banking; however, they work across the enterprise to deliver a thoughtful program.
We are seeking a candidate who resides in one of the KeyBank market areas:
All NY Markets
Denver, CO
Connecticut
Springfield, MA
Cleveland, OH
This position is a Hybrid schedule with 3 days a week required in office.
About the Role
The Consumer Analyst will play a key role in supporting KeyBank's Language Access Program (LAP), which is designed to ensure equitable access to banking services for clients with diverse language backgrounds. This role will assist in managing translation project workflows, maintaining quality control of Spanish translations, and supporting the development of language resources across the enterprise.
As the LAP continues to evolve, this position will also contribute to strategic initiatives such as expanding language offerings, enhancing digital accessibility, and supporting regulatory compliance. The analyst will collaborate with internal teams including Compliance, Legal, Marketing, Client Experience, and Consumer Bank Leadership, as well as external language service providers. This is an exciting opportunity for a Spanish-speaking, detail-oriented, mission-driven professional to help shape the future of inclusive banking at Key.
Essential Job Functions
Partner in managing translation project workflows, including request intake, compliance review, approvals, documentation, translation processing, quality review, design feedback, and final delivery to ensure timely and accurate delivery of translated content.
As needed, review and assess the accuracy, completeness, and appropriateness of Spanish translations and other language assistance services provided by Key and our vendors. Ensure all Spanish translations uphold intended meaning, tone and nuance of the original content. Provide corrective feedback and suggestions to translation vendors.
Coordinate language certification testing, maintain certification tracking, and contribute to the strategic development of certification program enhancements.
Assist in developing and delivering training to bank employees on language access tools and resources.
Support the monitoring and auditing of LAP control plans and translated document inventory.
Conduct research on best practices, trends, and regulations related to language access in the financial services industry.
Provide feedback and recommendations to improve the quality and consistency of language assistance services across the bank.
Assist in project management activities to ensure timely implementation of LAP initiatives.
Collaborate with internal partners to support the overall design and execution of the Language Access Program.
Assist in preparing presentations to senior leaders.
Required Qualifications
Bachelor's degree in a relevant field (e.g., Spanish, Communications, Linguistics, Business, Public Policy) or equivalent work experience.
Native or fluent proficiency in professional written and spoken Spanish, with a strong command of English.
Detail oriented with a keen eye for linguistic and contextual discrepancies in Spanish and English.
Ability to distill complex program information into clear, visually engaging presentation materials.
Strong organizational, time management, and project coordination skills.
Excellent written and verbal communication skills.
Understanding of financial products, e.g., deposit & credit products, investments, etc.
Strong interpersonal skills with the ability to work collaboratively with cross-functional teams.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Preferred Qualifications
Experience in translation project management or language access services.
Familiarity with regulatory requirements related to language access in banking or financial services.
Knowledge of translation tools or content management systems.
Prior experience in financial services
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $61,000.00 - $94,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/05/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
Auto-ApplyVendor Management Analyst II - Collections Litigation
Sales support analyst job at JPMorgan Chase & Co.
JobID: 210682754 JobSchedule: Full time JobShift: Day : Elevate your career with us as a Vendor Management Analyst, where your efforts will shape the future of Chase Card Recovery. Join a dynamic team that values integrity, respect, and innovation, offering you opportunities for growth and development.
Job Summary:
As a Vendor Management Analyst within our Chase Card Recovery team, you will play a crucial role in managing vendor relationships and ensuring operational excellence. You will collaborate with internal and external partners to drive strategic changes and improve performance metrics. Your work will directly impact our customer experience and risk management outcomes.
In this role, you will design and implement tools and procedures to track and measure key performance indicators. You will also conduct on-site reviews of law firms and provide meaningful feedback to stakeholders. Your contributions will help us maintain a strong control environment and achieve our business goals.
Job Responsibilities:
* Monitor day-to-day business results for assigned vendors.
* Demonstrate exceptional judgment and communication skills.
* Lead compliance-related audit activities.
* Manage projects to meet critical deadlines.
* Own the vendor communication process.
* Consult with business partners to establish clear requirements.
* Identify emerging trends and propose solutions.
* Establish and maintain partnerships with external groups.
* Travel for on-site reviews approximately 10%-20% of the time.
Required Qualifications, Capabilities, and Skills:
* Three years of business operations experience in Collection Litigations.
* Outstanding written and verbal communication skills.
* Strong task and priority management skills.
* Ability to drive issue resolution in a fast-paced environment.
* Analytic mindset with clear and persuasive presentation skills.
* Detail-oriented with excellent time management skills.
* Experience in analyzing and improving business processes.
* Ability to monitor and analyze vendor performance data.
* Bachelor's Degree or equivalent work experience.
Preferred Qualifications, Capabilities, and Skills:
* Programming skills/aptitude is desirable.
Additional Information:
* This role requires working in the office five days a week.
* Relocation assistance is not available for the role.
* Role is not eligible for H1B or immigration sponsorship.
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.
Auto-Apply2026 HR Analytics Rotational Analyst - Cleveland
Brooklyn, OH jobs
Program Start: JULY 13, 2026
What does our Enterprise Analyst Program offer?
KeyBank's Enterprise Analyst Program is a multi-week training program that facilitates the transition from college to a full-time career at Key. The program provides opportunities to learn about Key's business and strategic pillars, learn about Key's industry-leading employee benefits, engage in exciting networking events with Analysts across various teams, hear from members of the Executive Leadership Team, and receive relevant training ahead of starting in a full-time role.
At the conclusion of the multi-week training program, Analysts will enter their Line of Business and begin working with their respective teams within a rotational program within a specific segment or full-time role. Continued development beyond the program is provided through mentorship opportunities with teammates across various levels of the organization that will provide an environment for shared learning and advice, encourage professional development, and assist in the development of career aspirations and goals.
Job Summary
The HR Analytics Rotational Analyst Program is a multi-month, immersive experience designed to develop future HR leaders with strong analytical, project management, and data-driven decision-making capabilities. Rotational analysts will complete rotations in HR Technology & Analytics and HR Centers of Expertise (COEs), gaining broad exposure to key HR functions and strategic initiatives. The rotational analyst program combines in-depth training, a variety of job assignments, broad networking opportunities and meaningful interaction with Key leaders. The ideal candidate will be adept at building relationships, understanding team dynamics, and applying analytical insights to improve HR processes and employee experiences.
Essential Functions
Data & Reporting
Collect, clean, and analyze HR data to uncover trends and insights.
Build and maintain dashboards and reports using tools like Excel, Power BI, or Tableau.
Support workforce planning, talent analytics, and diversity metrics reporting.
Analytical Projects
Formulate hypotheses and design analytical approaches to solve HR-related challenges.
Translate complex data into actionable insights for HR and business leaders.
Partner with cross-functional teams to drive data-informed decisions.
Project Management
Lead or support HR projects across different functions (e.g., talent acquisition, learning & development, compensation).
Develop project plans, track milestones, and ensure timely delivery of outcomes.
Communicate project progress and results to stakeholders.
Rotational Experience
Participate in structured rotations across key HR areas to gain broad exposure.
Contribute to strategic initiatives and process improvements in each rotation.
Qualifications
Must obtain a four-year degree or graduate level degree by May 2026 with focused coursework in a related field: finance, accounting, economics, business, analytics, statistics, etc., or equivalent experience (required)
Outstanding academic achievement (minimum undergraduate 3.3 GPA required)
Relevant experience (preferred)
Demonstrated leadership, learning ability, and teamwork from past experience and/or extracurricular activities (required)
Strong knowledge of Microsoft Office applications, with an emphasis on Excel and PowerPoint (required)
Skills
Ability to interpret data, identify trends, and provide actionable insights
Proficiency in gathering and analyzing data from various sources to support data-driven decisions
Ability to adapt to dynamic and changing priorities and responsibilities
Bring solid analytical, problem solving, communication and presentation skills
Proficiency in MS Office Suite, especially Excel and PowerPoint
Possess intellectual curiosity, enthusiasm and willingness to learn
Demonstrate strong relationship building and interpersonal communication skills
Ability to work independently and as part of a team
Effective oral and written communication skills for interacting with teammates, clients, stakeholders, and leadership
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.
Compensation and Benefits
This position is eligible to earn a salary of $65k. Compensation also includes a $5,000.00 Sign-on Bonus.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel
Occasional travel to include overnight stay.
Driving Requirements
Ability to occasionally operate a motor vehicle with a valid driver's license.
Work Location Category
Hybrid (3+ days)
KeyBank's Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $51,000.00 - $78,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please note: While a base pay range is referenced above, this position is compensated at a fixed rate of $65,000 annually and is eligible to receive a $5,000 sign-on bonus.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/10/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
Auto-ApplyCapital Planning Analyst II
Cincinnati, OH jobs
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. not available for immigration sponsorship.GENERAL FUNCTION: Assists in the execution of complex financial analysis and business improvement in support of capital adequacy processes, including Comprehensive Capital Analysis & Review (CCAR), and enterprise-wide stress testing. Emerging as a financial leader to all Fifth Third Bancorp lines of business, this role will assist in the coordination of Fifth Third's capital planning processes. Focus on providing value-added analysis and process improvement recommendations to support Capital Planning, as well as quality assurance and business controls support.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Understands the identification of key business factors (both internal and external) that impact capital planning processes. Maintains an up-to-date knowledge base to keep current on existing and emerging industry issues.
+ Collection, aggregation, and analysis of forecasted financials and supporting documentation from the across the Bancorp.
+ Plays a key supporting role in documentation of financial plans and analysis in a format appropriate for meetings with senior management. Evaluates and improves design of reports and processes to ensure that analytical tools evolve as business changes.
+ Performs maintenance on existing schedules and reports for changes to information.
+ Prepares and analyzes reports for all lines of business and affiliates. Investigates and documents unusual items.
+ Develops trend analyses and other quantitative reports to determine business trends.
+ Establishes, fosters and maintains working relationships with Finance, Risk and LOB personnel contributing to execution of enterprise-wide capital planning activities.
+ Works closely with line of business participants and other CCAR central process teams to improve the overall control environment of the capital planning process and drive consistency and sustainability.
+ Participates in complex process improvement initiatives to drive consistency & sustainability within capital planning.
+ Assists with providing guidance to stress test participants in updating/maintaining control documentation, including process flows, approval templates, & policy/procedural documentation.
+ Responsible for verifying and documenting compliance with risk management/control framework supporting relevant aspects of Fifth Third's Capital Planning Process.
+ Seeks opportunities to enhance Capital Adequacy Process (CAP) and is an active participant in process improvement and problem resolution issues.
+ Develops recommendations and action plans to support growth and eliminate or mitigate observed risks.
+ Attends meetings with peers to maintain knowledge of current and emerging issues and risks in respective focus areas.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
+ Bachelor's degree required. MBA, CFA, or CPA preferred. Knowledge of GAAP strongly desired.
+ Typically requires two to four years of accounting or finance related experience in industry or public accounting.
+ Should have a breadth of knowledge and experience in multiple lines of business within Bancorp.
+ Proficient with MS-Windows and other related PC applications.
+ Possess the desire and ability to learn mainframe applications, and automated data analysis tools and techniques.
+ This position requires excellent analytical, verbal and written communication skills necessary to interact with personnel ranging from clerical staff to more senior management.
+ Demonstrated proficiency in performance measurement tools and technology.
+ Ability to work both individually and as a member of a team.
+ Ability to maintain professional composure in a dynamic work environment that often requires management/completion of multiple tasks.
+ Demonstrate sound judgment as well as apply logical/critical thought processes.
WORKING CONDITIONS:
+ Normal office environment with little exposure to dust, noise, temperature and the like.
+ Extended viewing of a CRT screen.
#LI-BP1
Capital Planning Analyst II
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45202
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Capital Planning Analyst II
Cincinnati, OH jobs
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
not available for immigration sponsorship.GENERAL FUNCTION:
Assists in the execution of complex financial analysis and business improvement in support of capital adequacy processes, including Comprehensive Capital Analysis & Review (CCAR), and enterprise-wide stress testing. Emerging as a financial leader to all Fifth Third Bancorp lines of business, this role will assist in the coordination of Fifth Third's capital planning processes. Focus on providing value-added analysis and process improvement recommendations to support Capital Planning, as well as quality assurance and business controls support.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Understands the identification of key business factors (both internal and external) that impact capital planning processes. Maintains an up-to-date knowledge base to keep current on existing and emerging industry issues.
Collection, aggregation, and analysis of forecasted financials and supporting documentation from the across the Bancorp.
Plays a key supporting role in documentation of financial plans and analysis in a format appropriate for meetings with senior management. Evaluates and improves design of reports and processes to ensure that analytical tools evolve as business changes.
Performs maintenance on existing schedules and reports for changes to information.
Prepares and analyzes reports for all lines of business and affiliates. Investigates and documents unusual items.
Develops trend analyses and other quantitative reports to determine business trends.
Establishes, fosters and maintains working relationships with Finance, Risk and LOB personnel contributing to execution of enterprise-wide capital planning activities.
Works closely with line of business participants and other CCAR central process teams to improve the overall control environment of the capital planning process and drive consistency and sustainability.
Participates in complex process improvement initiatives to drive consistency & sustainability within capital planning.
Assists with providing guidance to stress test participants in updating/maintaining control documentation, including process flows, approval templates, & policy/procedural documentation.
Responsible for verifying and documenting compliance with risk management/control framework supporting relevant aspects of Fifth Third's Capital Planning Process.
Seeks opportunities to enhance Capital Adequacy Process (CAP) and is an active participant in process improvement and problem resolution issues.
Develops recommendations and action plans to support growth and eliminate or mitigate observed risks.
Attends meetings with peers to maintain knowledge of current and emerging issues and risks in respective focus areas.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Bachelor's degree required. MBA, CFA, or CPA preferred. Knowledge of GAAP strongly desired.
Typically requires two to four years of accounting or finance related experience in industry or public accounting.
Should have a breadth of knowledge and experience in multiple lines of business within Bancorp.
Proficient with MS-Windows and other related PC applications.
Possess the desire and ability to learn mainframe applications, and automated data analysis tools and techniques.
This position requires excellent analytical, verbal and written communication skills necessary to interact with personnel ranging from clerical staff to more senior management.
Demonstrated proficiency in performance measurement tools and technology.
Ability to work both individually and as a member of a team.
Ability to maintain professional composure in a dynamic work environment that often requires management/completion of multiple tasks.
Demonstrate sound judgment as well as apply logical/critical thought processes.
WORKING CONDITIONS:
Normal office environment with little exposure to dust, noise, temperature and the like.
Extended viewing of a CRT screen.
#LI-BP1
Capital Planning Analyst II
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45202
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Auto-ApplyConsumer Lending Data Analyst
Cincinnati, OH jobs
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. This position is based in Cincinnati, Ohio 4 Days in office at 5/3 Bank Madisonville Office Building. We are unable to do remote.
This role will be focused on data analytics for our home equity line of business.
GENERAL FUNCTION: Responsible for developing analytics and reporting that helps the line of business manage its pricing strategy to meet or exceed revenue goals and capitalize on market share in accordance with corporate goals and objectives. Focus on providing value-added analysis and
recommendations to support business growth.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
+ Lead the development and implementation of best practice pricing by creating and defining the tools, process, guidelines, and standardized reporting that will help define a pricing strategy, set prices, and execute pricing plans to achieve revenue, profit and market share goals.
+ Collaborate with internal partners when appropriate to develop process and analytics that are needed to strengthen baseline pricing recommendations that drive bottom line results.
+ Ensure timely & actionable reports are provided to leadership team, on routine or ad-hoc basis, that story tells product positioning through data visualization and quantitative and qualitative analysis.
+ Produce reporting that helps the LOB operate and monitor performance and KPIs related to profitability production, as well as provide forecasting of future performance.
+ Conduct competitive analysis to assess competitor impacts to localized pricing and promos, market share, and product features / benefits.
+ Define data requirements and resources to support analysis and reporting of overall pricing effectiveness.
+ Synthesize and interpret pricing analytics and present recommendations.
+ Update and monitor pricing posted and communicated across multiple channels.
+ Support continuous improvement of pricing processes.
+ Apply advanced analytical thinking to key pricing issues, including but not limited to the development of demand curves and price elasticity calculations.
+ Improve the use of predictive analytics to proactively manage price
+ Ensures daily pricing in systems is consistent with published rates, importing pricing information and verifying accuracy.
+ Quantify value of products against competitor offerings
+ Create an executive reporting dashboard to communicate impact of pricing decisions
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
+ Bachelor's Degree in Statistics, Mathematics, Economics, or equivalent experience required
+ 3-5 years experience in retail, analysis or pricing preferred
+ Proficient in a wide range of analytical, quantitative, and statistical techniques and tools to derive insights from large, complex data environments
+ Exceptional ability to extract strategic insights from large data sets
+ ffice computer skills required; preference for Microsoft application experience
+ Advanced Excel skills required
+ Experience with statistical analysis software packages (e.g., SAS) required
+ Excellent communication skills: listening, verbal and written
+ Strong organizational, planning, and time management skills
+ Strong work ethic complemented with a positive, can-do attitude
+ Ability to learn company systems and tools
Consumer Lending Data Analyst
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Transactions Analyst
Sales support analyst job at JPMorgan Chase & Co.
Join a dynamic team at JPMorgan Chase, where your skills will drive innovation and operational excellence. As part of the IMCC and ATM Monitoring Group, you'll play a key role in enhancing customer and employee experiences through proactive oversight of operational issues. This is your opportunity to grow your career and make a significant impact within a global financial leader.
As a Transactions Analyst within the Integrated Monitoring and Control Center (IMCC) and ATM Monitoring Group (AMG), you will support the ATM Fleet and over 50 applications by monitoring their health, production environments, and job and file transmissions. You will act as a liaison between support groups and the line of business, providing resolution assistance and ensuring operational excellence. Your role is crucial in maintaining the normal flow of business and maximizing both customer and employee experiences. You will be part of a collaborative team that values innovation, continuous improvement, and shared success.
**Job Responsibilities:**
+ Manage incidents via ServiceNow for timely resolution and escalation.
+ Provide L1 Technology support to 2-3 technology products.
+ Research performance/health and resolve technical failures.
+ Analyze details using multiple systems to resolve problems.
+ Maintain strict adherence to risk procedures and complete risk training.
+ Assist in IMCC risk avoidance assessments.
+ Escalate concerns to production areas or vendor partners for resolution.
+ Communicate clearly with internal/external clients, including senior management.
+ Identify risk trends and patterns for management and technology partners.
+ Participate in service/process education to enhance customer experience.
+ Lead/support Continuous Improvement activities.
**Required Qualifications, Capabilities, and Skills:**
+ 3 years of experience in Operations, including Risk & Control.
+ Strong oral & written communication skills, problem-solving skills, and organizational skills.
+ Advanced MS Office skills.
+ Attention to detail and ability to make decisions with minimal supervision.
+ SQL knowledge.
+ Flexibility and project management skills.
**Preferred Qualifications, Capabilities, and Skills:**
+ Technical qualification/skills preferred.
+ B.Tech, MBA, BCom graduates considered.
+ Prior Level 1 incident management experience preferred.
+ Excellent written communication skills.
+ Ability to communicate across all levels of leadership.
+ Ability to work within a team and maintain confidentiality.
+ Familiarity with ATMs.
**Work Schedule**
Tuesday - Saturday - 1:30 pm - 10:00 pm
**Shift Diff**
10%
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
BSOC Central Station Event Analyst II - Third Shift
Cincinnati, OH jobs
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Bancorp Security Operations Center (BSOC) is a 24/7 global crisis monitoring and reporting center that provides Time-critical indications, warning, command and control for weather-related emergencies, natural disasters, criminal activities, and geo-political crises affecting our colleagues across the global enterprise. The BSOC is Fifth Third Bancorp's Central Alarm Monitoring Station and single point of contact for all emergency and non-emergency physical security and safety issues. The BSOC documents and reports all necessary information and coordinates communication and/or necessary actions to ensure a proper and timely response to all crisis/physical security incidents. It maintains situational awareness of local, regional, and national events that could impact Fifth Third Bank colleagues and locations. The BSOC operates 24 hours a day, 7 days a week, 365 days a year, ensuring the protection of our Colleagues, Customers, and Company through Best in Class Service. Our mission is to become the leading bank security and safety department whose capabilities, knowledge of our business and understanding of our customer allows us to ensure associate safety, mitigate losses and effectively respond to crisis situations.
The Bancorp Security Operations Center Analyst is an individual contributor position within the BSOC. This role is responsible for answering incoming calls regarding suspicious activity and/or security related events, and for monitoring complex alarm and surveillance systems and coordinating appropriate response to alerts. The Bancorp Security Operations Center Analyst creates reports and maintains detailed logs of all calls and activities, and contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues. This individual reports these events to our field, branch, and/or home office partners per policy and leadership guidance. The Bancorp Security Operations Center Analyst reports directly to the Security Operations Center Manager, but takes tactical direction from BSOC Supervisor and Director of CSI & BSOC Operations when directed.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Responds to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc.
+ Responds to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc.
+ Makes outgoing phone calls and dispatch proper authorities.
+ Operates all BSOC equipment and peripheral equipment under supervision.
+ Interacts with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere.
+ Creates reports and maintains detailed logs of all calls and activities.
+ Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues.
+ Monitors complex alarm and surveillance systems and coordinates appropriate response to alerts.
+ Demonstrates excellent customer service skills when answering calls from our field, branch, or home office partners.
+ Responds to initial emergency issues and coordinates appropriate actions per policy related to the home offices, branch, call centers, and corporate offices.
+ Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other threat issues.
+ Monitors the security & safety for all colleagues, including those who travel.
+ Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise physical security team.
+ Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation.
+ Performs other duties as may be assigned by the SOC leadership team.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
+ High school diploma or equivalent, college degree preferred.
+ 1-3 year(s) of 911 Dispatching or Emergency Communications Experience, Law Enforcement or Criminal Justice related field.
+ Successful completion of 4 week on the job training.
+ Successful completion of critical skills tests (CSAA testing, PACOM, & March Training).
+ Ability to defuse emotional situations and effectively deliver instructions regarding safety.
+ Ability to multi-task and work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime.
+ Work effectively within a high-intensity environment answers incoming calls regarding suspicious activity and/or security related events.
+ Competency to perform all disaster recovery tasks, including BSOC operation.
+ Self-motivated problem solver with demonstrated analytical skill set.
+ Good organizational, multi tasking, and time management skills.
+ Ability to work in a team environment.
+ Demonstrated verbal and written communication skills, 30 wpm.
+ Experience with Microsoft Office Suite.
WORKING CONDITIONS:
+ General office environment in a Central Station setting.
+ Extended viewing of computer monitors/screens.
+ Minimal domestic travel may be required.
#LI-EG1
BSOC Central Station Event Analyst II - Third Shift
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45202
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
BSOC Central Station Event Analyst II - Third Shift
Cincinnati, OH jobs
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: The Bancorp Security Operations Center (BSOC) is a 24/7 global crisis monitoring and reporting center that provides Time-critical indications, warning, command and control for weather-related emergencies, natural disasters, criminal activities, and geo-political crises affecting our colleagues across the global enterprise. The BSOC is Fifth Third Bancorp's Central Alarm Monitoring Station and single point of contact for all emergency and non-emergency physical security and safety issues. The BSOC documents and reports all necessary information and coordinates communication and/or necessary actions to ensure a proper and timely response to all crisis/physical security incidents. It maintains situational awareness of local, regional, and national events that could impact Fifth Third Bank colleagues and locations. The BSOC operates 24 hours a day, 7 days a week, 365 days a year, ensuring the protection of our Colleagues, Customers, and Company through Best in Class Service. Our mission is to become the leading bank security and safety department whose capabilities, knowledge of our business and understanding of our customer allows us to ensure associate safety, mitigate losses and effectively respond to crisis situations.
The Bancorp Security Operations Center Analyst is an individual contributor position within the BSOC. This role is responsible for answering incoming calls regarding suspicious activity and/or security related events, and for monitoring complex alarm and surveillance systems and coordinating appropriate response to alerts. The Bancorp Security Operations Center Analyst creates reports and maintains detailed logs of all calls and activities, and contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues. This individual reports these events to our field, branch, and/or home office partners per policy and leadership guidance. The Bancorp Security Operations Center Analyst reports directly to the Security Operations Center Manager, but takes tactical direction from BSOC Supervisor and Director of CSI & BSOC Operations when directed.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responds to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc.
Responds to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc.
Makes outgoing phone calls and dispatch proper authorities.
Operates all BSOC equipment and peripheral equipment under supervision.
Interacts with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere.
Creates reports and maintains detailed logs of all calls and activities.
Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues.
Monitors complex alarm and surveillance systems and coordinates appropriate response to alerts.
Demonstrates excellent customer service skills when answering calls from our field, branch, or home office partners.
Responds to initial emergency issues and coordinates appropriate actions per policy related to the home offices, branch, call centers, and corporate offices.
Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other threat issues.
Monitors the security & safety for all colleagues, including those who travel.
Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise physical security team.
Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation.
Performs other duties as may be assigned by the SOC leadership team.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High school diploma or equivalent, college degree preferred.
1-3 year(s) of 911 Dispatching or Emergency Communications Experience, Law Enforcement or Criminal Justice related field.
Successful completion of 4 week on the job training.
Successful completion of critical skills tests (CSAA testing, PACOM, & March Training).
Ability to defuse emotional situations and effectively deliver instructions regarding safety.
Ability to multi-task and work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime.
Work effectively within a high-intensity environment answers incoming calls regarding suspicious activity and/or security related events.
Competency to perform all disaster recovery tasks, including BSOC operation.
Self-motivated problem solver with demonstrated analytical skill set.
Good organizational, multi tasking, and time management skills.
Ability to work in a team environment.
Demonstrated verbal and written communication skills, 30 wpm.
Experience with Microsoft Office Suite.
WORKING CONDITIONS:
General office environment in a Central Station setting.
Extended viewing of computer monitors/screens.
Minimal domestic travel may be required.
#LI-EG1
BSOC Central Station Event Analyst II - Third Shift
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45202
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Auto-ApplySBL Analyst
Sales support analyst job at JPMorgan Chase & Co.
Join a dynamic team making a real impact in wealth management lending. Apply today to help clients achieve their financial goals!
As a Securities Based Lending Underwriter in the Credit Middle Office Securities Based Lending team, you review and decision client applications for credit products secured by marketable securities. You help maintain the loan portfolio and support our team's commitment to client service and risk management.
Job Responsibilities
Analyze, structure, price, risk-grade, and document lines of credit, term loans, and standby letters of credit
Provide guidance to partners on client needs within the SBL credit mandate
Review transactions with credit risk, including annual reviews of existing products
Approve new deals, amendments, and reviews within credit authority
Maintain the overall loan portfolio
Required Qualifications, Capabilities, and Skills
Bachelor's degree or related prior experience
Strong communication and interpersonal skills
Good organizational skills and ability to work independently in a fast-paced environment
Ability to work well in an integrated team with diverse personalities
Preferred Qualifications, Capabilities, and Skills
4 years of private banking, asset management, or credit/lending experience
General understanding of financial markets and securities industry
Auto-ApplyTransactions Analyst
Sales support analyst job at JPMorgan Chase & Co.
JobID: 210680799 JobSchedule: Full time JobShift: : Join a dynamic team at JPMorgan Chase, where your skills will drive innovation and operational excellence. As part of the IMCC and ATM Monitoring Group, you'll play a key role in enhancing customer and employee experiences through proactive oversight of operational issues. This is your opportunity to grow your career and make a significant impact within a global financial leader.
As a Transactions Analyst within the Integrated Monitoring and Control Center (IMCC) and ATM Monitoring Group (AMG), you will support the ATM Fleet and over 50 applications by monitoring their health, production environments, and job and file transmissions. You will act as a liaison between support groups and the line of business, providing resolution assistance and ensuring operational excellence. Your role is crucial in maintaining the normal flow of business and maximizing both customer and employee experiences. You will be part of a collaborative team that values innovation, continuous improvement, and shared success.
Job Responsibilities:
* Manage incidents via ServiceNow for timely resolution and escalation.
* Provide L1 Technology support to 2-3 technology products.
* Research performance/health and resolve technical failures.
* Analyze details using multiple systems to resolve problems.
* Maintain strict adherence to risk procedures and complete risk training.
* Assist in IMCC risk avoidance assessments.
* Escalate concerns to production areas or vendor partners for resolution.
* Communicate clearly with internal/external clients, including senior management.
* Identify risk trends and patterns for management and technology partners.
* Participate in service/process education to enhance customer experience.
* Lead/support Continuous Improvement activities.
Required Qualifications, Capabilities, and Skills:
* 3 years of experience in Operations, including Risk & Control.
* Strong oral & written communication skills, problem-solving skills, and organizational skills.
* Advanced MS Office skills.
* Attention to detail and ability to make decisions with minimal supervision.
* SQL knowledge.
* Flexibility and project management skills.
Preferred Qualifications, Capabilities, and Skills:
* Technical qualification/skills preferred.
* B.Tech, MBA, BCom graduates considered.
* Prior Level 1 incident management experience preferred.
* Excellent written communication skills.
* Ability to communicate across all levels of leadership.
* Ability to work within a team and maintain confidentiality.
* Familiarity with ATMs.
Work Schedule
Tuesday - Saturday - 1:30 pm - 10:00 pm
Shift Diff
10%
Auto-Apply