Support Analyst jobs at JPMorgan Chase & Co. - 33 jobs

JobID: 210663299 JobSchedule: Full time JobShift: : Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Credit Monitoring sits within the WLS and provides Credit Compliance Monitoring for the combined Commercial and Investment Bank Loan Portfolio. As a Credit Monitoring Analyst, you will be responsible for assessing compliance with credit agreement terms. In this role, you will interpret financial and other covenants included in credit agreements to determine whether borrowers are meeting the terms of the credit agreements or are in default. The credit agreements cover syndicated loans and bilateral agreements. Job Responsibilities * Complete set up of reporting requirements and financial covenants in a wide variety of new credit agreements and other executed documents in the bank system, including Syndicated Credit Agreements and other externally prepared agreements * Translate legal and structural terms into operational and monitoring requirements for ongoing compliance * Conduct periodic reviews and continuous monitoring of the borrower's financial covenants and collateral based on the credit agreement requirements * Interpret complex attorney/externally prepared credit agreements and other legal documents to determine which co-borrowers, guarantors, and other parties to the agreements require set up in bank's system of record for future covenant compliance evaluation * Review documentation and monitor ongoing compliance with financial covenants with bilateral agreements and syndicated loans from different lending institutions * Independently calculate cash flow, leverage ratios, and required covenant values in accordance with specific terms laid out in credit agreements * Perform detailed Borrowing Base calculations and reconciliations for Secured Lending cases * Validate collateral documentation such as AR aging, inventory listings, and ineligible summaries * Compare executed Credit Agreements to the corresponding Credit Approval and term sheets to verify alignment and report discrepancies * Adhere to the quality control standards that have been set for the process and to service level agreements WLS has with its internal business partners * Partner with Risk, Credit, and Operations teams to resolve discrepancies or clarifications within loan documentation and operation Required Qualifications, Capabilities, and Skills * Bachelor's degree in business/accounting preferred * Three or more years of experience in Credit Monitoring, Credit Administration, Credit Review, or Loan Operations in Commercial, Business, or Investment Banking * Proven experience reviewing and interpreting Credit Agreements and Syndicated Loan Structures * Maintain strong knowledge of various facility types, including Revolvers, Term Loans, LCs, Bridge Loans, and Asset-Based structures * Working knowledge of various facilities structures including Asset Based Lending, Real Estate Banking and Security Valuation * Understanding of loan products, including documentation, for revolving lines of credit, term loans, borrowing bases, etc. * Strong understanding of facility structures and their downstream operational effects. * Excellent attention to detail, accuracy, and risk discipline * Strong verbal and written communication to effectively communicate with various stakeholders and across levels * Ability to work independently with minimum supervision including demonstration of good time management * High proficiency in using MS Office tools including MS Excel

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. In Commercial Lending Operations, we want to inspire new and innovative ideas on how to provide "best in class" service to our customers. As a Loan Support Analyst with the Dealer Floorplan Operations team, you will be based in Pittsburgh, PA or Birmingham, AL. The position is primarily based in a PNC location. Responsibilities require time in the office on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. In this role, you will be expected to work Monday - Friday, 8:30 am EST - 5:00 pm EST. As a Loan Support Analyst, you will complete same day daily funding requests. You will have assigned daily requests from the Operations Work Lead, which are pipelined from Commercial Lending Servicing Portal. After requests are assigned, you will conduct due diligence and book requests in WI. For requests indicating the payment to be made via wire another system PSUI is used to complete the monetary transaction. If any errors are found, the QC team will kick the request back and you will have to fix any errors. You can expect to have work assigned in the morning and look at everything from the prior day in a daily morning huddle. During the afternoon you can also expect a touch base to see where all same day funding requests are. On occasion, you can expect to communicate with Dealers and Relationship managers via email and/or on the phone. This usually occurs when clarification is needed for funding a loan. You will also process refunds for Dealers that are received in the form of a paper check, title tracking, and some legal files in office. It is beneficial for proficiency in Microsoft Excel and Microsoft OneNote, along with meticulous attention to detail and a capacity to adjust to diverse workloads. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio. * Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio. * Ensures the appropriate materials and documentation are available to complete transactions. * Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. * Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Analytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation Strategies Competencies Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating Procedures Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Associates Certifications No Required Certification(s) Licenses No Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst within PNC's Commercial Lending Operations organization, you will be based in Pittsburgh, PA. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. Hours for this role are Monday - Friday, 8:00 am EST - 4:30 pm EST. As a Loan Support Analyst, you will review Commercial Loan documents based on the credit approvals. Responsibilities include making sure all required documents are received and that the documents have been executed accurately. You will be expected to review loan docs such as Notes, Loan Agreements, Resolutions and Amendments. In addition, this role will be filing Collateral. The Collateral will consist of Mortgages, Vehicle Titles, UCC's and Life Insurance. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio. Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio. Ensures the appropriate materials and documentation are available to complete transactions. Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsAnalytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation StrategiesCompetenciesAccuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating ProceduresWork ExperienceRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationAssociatesCertificationsNo Required Certification(s) LicensesNo Required License(s) BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst within PNC's Collateral Monitoring Group organization, you will be based in Brecksville, OH. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. Must be physically present for Monthly Meeting in Brecksville office! As a Loan Support Analyst, you will provide ongoing collateral monitoring activities for lines of credit, with a borrowing base structure in line with the loan agreement, while maintaining accuracy of availability on ACBS. This ensures borrowing does not exceed the collateral. Work will be assigned from CLASS where you will have your own queue to verify. Through this you will have your own portfolio of customers and conduct reconcilement of the workbook per the customer portfolio. *ATTENTION TO DETAIL IS CRITICAL* Ideal candidate will have strong experience with Excel, being able to use it's multiple tools efficiently and effectively. Strong ATTENTION TO DETAIL is crucial for success within this role. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio. * Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio. * Ensures the appropriate materials and documentation are available to complete transactions. * Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. * Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Analytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation Strategies Competencies Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating Procedures Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Associates Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $31,000.00 - $54,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 12/18/2025, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Credit Monitoring sits within the WLS and provides Credit Compliance Monitoring for the combined Commercial and Investment Bank Loan Portfolio. As a Credit Monitoring Analyst, you will be responsible for assessing compliance with credit agreement terms. In this role, you will interpret financial and other covenants included in credit agreements to determine whether borrowers are meeting the terms of the credit agreements or are in default. The credit agreements cover syndicated loans and bilateral agreements. Job Responsibilities Complete set up of reporting requirements and financial covenants in a wide variety of new credit agreements and other executed documents in the bank system, including Syndicated Credit Agreements and other externally prepared agreements Translate legal and structural terms into operational and monitoring requirements for ongoing compliance Conduct periodic reviews and continuous monitoring of the borrower's financial covenants and collateral based on the credit agreement requirements Interpret complex attorney/externally prepared credit agreements and other legal documents to determine which co-borrowers, guarantors, and other parties to the agreements require set up in bank's system of record for future covenant compliance evaluation Review documentation and monitor ongoing compliance with financial covenants with bilateral agreements and syndicated loans from different lending institutions Independently calculate cash flow, leverage ratios, and required covenant values in accordance with specific terms laid out in credit agreements Perform detailed Borrowing Base calculations and reconciliations for Secured Lending cases Validate collateral documentation such as AR aging, inventory listings, and ineligible summaries Compare executed Credit Agreements to the corresponding Credit Approval and term sheets to verify alignment and report discrepancies Adhere to the quality control standards that have been set for the process and to service level agreements WLS has with its internal business partners Partner with Risk, Credit, and Operations teams to resolve discrepancies or clarifications within loan documentation and operation Required Qualifications, Capabilities, and Skills Bachelor's degree in business/accounting preferred Three or more years of experience in Credit Monitoring, Credit Administration, Credit Review, or Loan Operations in Commercial, Business, or Investment Banking Proven experience reviewing and interpreting Credit Agreements and Syndicated Loan Structures Maintain strong knowledge of various facility types, including Revolvers, Term Loans, LCs, Bridge Loans, and Asset-Based structures Working knowledge of various facilities structures including Asset Based Lending, Real Estate Banking and Security Valuation Understanding of loan products, including documentation, for revolving lines of credit, term loans, borrowing bases, etc. Strong understanding of facility structures and their downstream operational effects. Excellent attention to detail, accuracy, and risk discipline Strong verbal and written communication to effectively communicate with various stakeholders and across levels Ability to work independently with minimum supervision including demonstration of good time management High proficiency in using MS Office tools including MS Excel

JobID: 210684221 JobSchedule: Full time JobShift: Day : Are you ready to accelerate your career and join a dynamic, growth-focused team? As a Credit Support Analyst within JPMorgan Chase's Loan Setup & Funding (LSF) team, you'll be at the heart of commercial lending for Dealer Services clients, supporting auto dealerships nationwide. This is your opportunity to develop your expertise, collaborate with industry leaders, and make a meaningful impact on our clients' success. Job Responsibilities: * Be a Key Connector: Build strong relationships with internal bankers, third-party financial institutions, and centralized business partners, serving as a trusted resource throughout the loan process. * Work with Complex Deals: Dive into a variety of commercial loan products-including Floorplan, Acquisition, Term Notes, Lines of Credit, Real Estate and Construction, and Letters of Credit-helping clients achieve their business goals. * Support Loan Closings: Assist with loan closing activities by partnering closely with our Credit Coordination team, who lead the closing process. Review loan documentation for accuracy and completeness, ensuring alignment with the loan proposal system and approved terms. * Safeguard Documentation Integrity: Independently review and validate loan documentation to identify and mitigate potential risks. Ensure all documentation adheres to credit approval standards and maintains the bank's required collateral position. * Own the Workflow: Manage incoming requests and maintain a clear view of upcoming closings and funding activities, keeping operations running smoothly and efficiently. * Move Money with Confidence: Initiate wire transfers to title companies and financial institutions, adhering to firm standards for secure and accurate money movement. * Champion the Client Experience: Escalate urgent requests and resolve issues quickly to deliver exceptional service and support. * Stay Ahead of Change: Continuously update your knowledge of systems and procedures, adapting to evolving deal setup and funding activities in a fast-paced environment. Required qualifications, capabilities, and skills : * Experience reviewing and interpreting floorplan and/or commercial loan documentation. * Familiarity with loan documentation, including Credit Agreements, Promissory Notes, and Disbursement Agreements. * Understanding of back-office operations such as client service, credit support, deal setup, and funding. * Knowledge of money movement processes, including wire and internal MITS processing. * Strong attention to detail, excellent communication skills, and proficiency with PC applications. * A track record of high-quality work with minimal errors. * Ability to communicate effectively with diverse stakeholders and work independently in a high-volume, fast-paced setting. Preferred qualifications, capabilities, and skills * Experience with commercial loan products, business loan sales, and underwriting processes. * A passion for continuous improvement and process optimization. * Digital literacy and a willingness to embrace new technologies. * Ability to create quantitative reports and support strategic planning with data-driven insights. * Project management skills to drive successful lending initiatives.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Institutional Client Group Overview The Institutional Client Group (ICG) serves a broad range of institutional clients-including asset managers, hedge funds, corporations, governments, and financial institutions-by delivering strategic financial solutions across capital markets, advisory, and transaction services. Analysts in this group play a critical role in supporting client coverage teams by analyzing financial data, identifying opportunities, and helping deliver tailored solutions across a variety of industries and geographies. ICG Analyst Development Program The ICG Analyst Development Program is designed to develop foundational skills within U.S. Bank's Institutional Credit Group (ICG). Analysts will receive structured credit training and gain exposure to core credit processes, relationship management, and portfolio management throughout this multi-year program. First Year Program Highlights: Tailored Credit Training with a focused curriculum covering credit analysis, financial statement interpretation, and U.S. Bank's lending philosophy. Contribute to live credit transactions and portfolio reviews that support client and business decisions. Learn how we build and maintain strong client partnerships, and how credit supports long-term relationship management. Work alongside experienced credit officers and relationship managers who will guide your growth. Gain firsthand exposure to the Relationship Management function by supporting client interactions, understanding strategic account planning, and observing how relationship managers drive client success. Participate in ongoing product training to gain a working knowledge of the broader Bank and key cross-sell functions connected to ICG. Structured Career Path: After the first year in the ICG Analyst Development Program, participants are strategically placed into either Credit Analyst or Relationship Management Analyst roles, allowing for focused development aligned with individual strengths and career aspirations. Credit Analyst: Collaborates with Portfolio Managers to evaluate financial performance, assess credit risk, and deliver insights that guide sound lending decisions and strengthen the bank's portfolio. Relationship Management Analyst: Supports Relationship Managers and business development efforts by coordinating solutions and identifying product offerings for the bank's clients. Key Responsibilities: Prepare financial statement spreads, quarterly trend analyses, monitoring reports, and covenant tests in accordance with bank standards and credit policy. Conduct research and reporting using internal and external platforms to identify sector trends, risks, and opportunities. Analyze financial disclosures to support credit assessments and client evaluations. Monitor client risk profiles and contribute to internal assessments that inform credit decisions and product delivery. Support Portfolio Managers in preparing and presenting credit requests and sector reviews. Maintain compliance databases tracking financial reporting requirements, credit agreement terms, and key credit metrics. Assist Relationship Managers and Coverage Bankers with industry research, marketing materials, and client outreach strategies. Prepare client-facing materials including pitch books, briefing memos, and financial analyses. Maintain internal reporting tools such as pipeline trackers and CRM systems (e.g., Salesforce). Collaborate with cross-functional teams to deliver integrated client solutions. Build technical and business acumen through structured training, mentorship, and peer engagement. Who We're Looking For U.S. Bank is looking for motivated self-starters with demonstrated leadership, a strong work ethic, and intellectual curiosity-ready to make an impact in a fast-paced, collaborative environment. Basic Qualifications: Bachelor's degree completed prior to start date (or equivalent experience with up to 1 year in finance or analytics) Strong foundation in financial and accounting principles Available to start on July 13, 2026 Preferred Qualifications: GPA of 3.0 or higher Prior experience in banking, credit, financial analysis, or sales Strong problem-solving, analytical and communication skills Relationship building skills Attention to detail and the ability to produce accurate, high-quality work Ability to manage multiple projects under tight deadlines Proficiency in Excel and PowerPoint; familiarity with Bloomberg, Capital IQ, Salesforce Currently pursuing a bachelor's degree with an expected graduation date between December 2025 -June 2026 Working Model: This is a hybrid role, with analysts typically spending three days per week in-office and the remainder remotely. The program is full-time, approximately 40 hours per week. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $66,640.00 - $78,400.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. **Job Responsibilities** + Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm. + Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability. + Participate in a global production support team, supporting multiple applications with a focus on business intelligence, data warehouses, sub-ledger data mart systems, and core enterprise applications. + Monitor production environments for anomalies and address issues utilizing standard observability tools. + Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs. + Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning. + Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments. + Assist in developing long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure. + Participate in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements. + Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. **Required Qualifications, Capabilities, and Skills** + Formal training or certification on software engineering concepts and 3+ years applied experience + 5+ years of experience supporting SAP BW/BO/BPC operational environments with daily execution. + 3+ years of experience troubleshooting, resolving, and maintaining information technology services. + 3+ years of UNIX and Control-M experience. + Strong hands-on experience with SAP ABAP programming and HANA SQL scripts. + Demonstrated experience in constructing, delivering, and supporting business intelligence, data warehouses, data marts, and core enterprise applications. + Must be strong in BW, BO, and have BPC experience. + Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud. + Experience with observability and monitoring tools and techniques. + Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework. **Preferred Qualifications, Capabilities, and Skills** + Strong experience supporting critical enterprise-level applications, with analytical skills to formulate tactical and strategic recommendations. + Demonstrated success in a fast-paced, dynamic production support environment. + Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing. + Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis. + Financial Services industry experience preferred. + Experience in SAP ERP, SAP CO, and SAP FI preferred. + Working understanding of public cloud environments. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Chicago,IL $95,000.00 - $130,000.00 / year

JobID: 210685250 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $95,000.00-$130,000.00 Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job Responsibilities * Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm. * Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability. * Participate in a global production support team, supporting multiple applications with a focus on business intelligence, data warehouses, sub-ledger data mart systems, and core enterprise applications. * Monitor production environments for anomalies and address issues utilizing standard observability tools. * Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs. * Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning. * Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments. * Assist in developing long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure. * Participate in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements. * Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. Required Qualifications, Capabilities, and Skills * Formal training or certification on software engineering concepts and 3+ years applied experience * 5+ years of experience supporting SAP BW/BO/BPC operational environments with daily execution. * 3+ years of experience troubleshooting, resolving, and maintaining information technology services. * 3+ years of UNIX and Control-M experience. * Strong hands-on experience with SAP ABAP programming and HANA SQL scripts. * Demonstrated experience in constructing, delivering, and supporting business intelligence, data warehouses, data marts, and core enterprise applications. * Must be strong in BW, BO, and have BPC experience. * Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud. * Experience with observability and monitoring tools and techniques. * Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework. Preferred Qualifications, Capabilities, and Skills * Strong experience supporting critical enterprise-level applications, with analytical skills to formulate tactical and strategic recommendations. * Demonstrated success in a fast-paced, dynamic production support environment. * Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing. * Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis. * Financial Services industry experience preferred. * Experience in SAP ERP, SAP CO, and SAP FI preferred. * Working understanding of public cloud environments.

JobID: 210688245 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $118,750.00-$160,000.00 Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Corporate Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. Job responsibilities * Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm * Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability. * Participate in a global production support team, supporting multiple applications with a focus on SAPFI, SAPFINAPPS, SAPBW. * Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs. * Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning. * Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments. * Drive long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure * Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools * Lead in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements. * Lead core production activities for multiple applications to improve overall delivery of operations and support capabilities for JPMC business partners. * Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * 7+ years of experience or equivalent expertise in supporting SAP applications, specifically SAPFI, SAPFINAPPS, and SAPBW. * 3+ years of experience troubleshooting, resolving, and maintaining information technology services. * 3+ years of UNIX experience. * 3+ years of experience working with Control-M. * Strong hands-on experience with SAP ABAP programming and HANA SQL scripts. * Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud * Proficient in observability and monitoring tools and techniques * Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework * Excellent oral and written communication skills, with the ability to communicate at all levels of management. Preferred qualifications, capabilities, and skills * Demonstrated success in a fast-paced, dynamic production support environment. * Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing. * Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis. * Financial Services industry experience preferred. * Quick learner, adaptable, and able to operate under pressure during critical support periods. * High level of analytical skills in an IT environment and ability to lead a team.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a System Reliability & Support Specialist within PNC's Technology organization, you will be based in Miamisburg, OH, Dallas, TX or Pittsburgh, PA. This position is part of the Information Delivery team which supports applications responsible for maintaining/providing reporting data and customer information pertaining to primarily Mortgage and Home Equity loans. This is a production support role, working with other teams on upcoming deployments including QA mock deployments, troubleshooting, testing, change request prep, address vulnerability findings, and any other aspects of maintaining applications readiness. Technical Skills: * ETL Informatica, API Services * Dynatrace, ServiceNow, Jira, Big Panda, uDeploy, Jenkins, BitBucket, SQL Developer, OCP (OpenShift Container Platform) * SQL, .NET, C# * Exadata, Mong, Oracle PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. * Performs maintenance, including installation of patches and upgrades. * Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention. * Monitors systems availability, performance, and capacity against baseline metrics and reports trends. * Develops in depth knowledge of supported systems and applications. * Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Application Development, Business Management, Customer Solutions, Design, ETL (Informatica), Group Problem Solving, IT Production Support, Process Improvements, Release Management, Software Solutions, Troubleshooting, User Experience (UX) Design Competencies Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $51,750.00 - $103,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 12/04/2025, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job Responsibilities Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm. Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability. Participate in a global production support team, supporting multiple applications with a focus on business intelligence, data warehouses, sub-ledger data mart systems, and core enterprise applications. Monitor production environments for anomalies and address issues utilizing standard observability tools. Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs. Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning. Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments. Assist in developing long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure. Participate in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements. Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. Required Qualifications, Capabilities, and Skills Formal training or certification on software engineering concepts and 3+ years applied experience 5+ years of experience supporting SAP BW/BO/BPC operational environments with daily execution. 3+ years of experience troubleshooting, resolving, and maintaining information technology services. 3+ years of UNIX and Control-M experience. Strong hands-on experience with SAP ABAP programming and HANA SQL scripts. Demonstrated experience in constructing, delivering, and supporting business intelligence, data warehouses, data marts, and core enterprise applications. Must be strong in BW, BO, and have BPC experience. Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud. Experience with observability and monitoring tools and techniques. Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework. Preferred Qualifications, Capabilities, and Skills Strong experience supporting critical enterprise-level applications, with analytical skills to formulate tactical and strategic recommendations. Demonstrated success in a fast-paced, dynamic production support environment. Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing. Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis. Financial Services industry experience preferred. Experience in SAP ERP, SAP CO, and SAP FI preferred. Working understanding of public cloud environments.

Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Assist Fas/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client meetings using firm approved systems Assist with data entry for key client needs such as new account opening and financial planning at the direction of the Fas/PWAs/teams Supporting the Fas / PWAs / teams' marketing strategy (e.g., website maintenance) Assist Fas / PWAs/ teams in delivering against their business plan and client service model Remaining current on all policies, procedures and new platforms Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with Fas/PWAs/teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Industry experience is a plus Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Knowledge/Skills Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multi-task Goal oriented, self-motivated and results driven Reports to: Business Service Officer Salary range for the position: $33,280 - $90,000 / Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 10 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings. Morgan Stanley EOE committed to diversifying its workforce. M/F/D/V Version: 7/10/2024 WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in our Mainframe and Mid-Range Compute Site Reliability and Engineering (SRE) team, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally. **Job responsibilities** + Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm + Execute policies and procedures that ensure operational stability and availability + Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools + Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration + Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure + Ability to host and participate in bridge calls and communicate effectively to large group of individuals at all levels. + Responsible for administering, troubleshooting Mainframe related components. + Ability to work in large, collaborative teams to achieve organizational goals. **Required qualifications, capabilities, and skills** + Formal training or certification on software engineering concepts and 5+ years applied experience + 10+ experience in operating and managing the operations of IBM z-Series environments + Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management + Understanding of infrastructure architecture including servers, storage, network, database, and application components. + Extensive knowledge "Replication" technologies' such as IBM CSM and GDPS + Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades. + Demonstrated understanding of security standards including a working knowledge of SSH protocol. + Demonstrated working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere + Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues. + Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7. + Demonstrated expertise in Incident/Problem/Change management process and procedures. + Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents. **Preferred qualifications, capabilities, and skills** + Working knowledge in one or more general purpose programming languages and/or automation scripting + Practical experience with python development + Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work. + Knowledge of multiple Batch Scheduling tools, notably CA-7, Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language) + Conversant with Netcool support in a large-scale environment. + Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture, Development, Stability & Continuous Improvement of Environment to advance the product's vision and strategy to satisfy customer needs. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in our Mainframe and Mid-Range Compute Site Reliability and Engineering (SRE) team, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally. Job responsibilities Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm Execute policies and procedures that ensure operational stability and availability Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Ability to host and participate in bridge calls and communicate effectively to large group of individuals at all levels. Responsible for administering, troubleshooting Mainframe related components. Ability to work in large, collaborative teams to achieve organizational goals. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience 10+ experience in operating and managing the operations of IBM z-Series environments Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management Understanding of infrastructure architecture including servers, storage, network, database, and application components. Extensive knowledge “Replication” technologies' such as IBM CSM and GDPS Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades. Demonstrated understanding of security standards including a working knowledge of SSH protocol. Demonstrated working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues. Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7. Demonstrated expertise in Incident/Problem/Change management process and procedures. Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents. Preferred qualifications, capabilities, and skills Working knowledge in one or more general purpose programming languages and/or automation scripting Practical experience with python development Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work. Knowledge of multiple Batch Scheduling tools, notably CA-7, Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language) Conversant with Netcool support in a large-scale environment. Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture, Development, Stability & Continuous Improvement of Environment to advance the product's vision and strategy to satisfy customer needs.

JobID: 210697520 JobSchedule: Full time JobShift: Variable : Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in our Mainframe and Mid-Range Compute Site Reliability and Engineering (SRE) team, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally. Job responsibilities * Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm * Execute policies and procedures that ensure operational stability and availability * Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools * Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration * Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure * Host and participate in bridge calls and communicate effectively to large group of individuals at all levels. * Administer, troubleshooting Mainframe related components. * Work in large, collaborative teams to achieve organizational goals. Required qualifications, capabilities, and skills * Formal training or certification on software engineering concepts and 5+ years applied experience * 10+ experience in operating and managing the operations of IBM z-Series environments * Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management * Understanding of infrastructure architecture including servers, storage, network, database, and application components. * Extensive knowledge "Replication" technologies' such as IBM CSM and GDPS * Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades. * Demonstrated understanding of security standards including a working knowledge of SSH protocol. * Demonstrated working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere * Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues. * Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7. * Demonstrated expertise in Incident/Problem/Change management process and procedures. * Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents. Preferred qualifications, capabilities, and skills * Working knowledge in one or more general purpose programming languages and/or automation scripting * Practical experience with python development * Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work. * Knowledge of multiple Batch Scheduling tools, notably CA-7, Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language) * Conversant with Netcool support in a large-scale environment. * Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture, Development, Stability & Continuous Improvement of Environment to advance the product's vision and strategy to satisfy customer needs.

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in our Mainframe and Mid-Range Compute Site Reliability and Engineering (SRE) team, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally. Job responsibilities Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm Execute policies and procedures that ensure operational stability and availability Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Host and participate in bridge calls and communicate effectively to large group of individuals at all levels. Administer, troubleshooting Mainframe related components. Work in large, collaborative teams to achieve organizational goals. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience 10+ experience in operating and managing the operations of IBM z-Series environments Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management Understanding of infrastructure architecture including servers, storage, network, database, and application components. Extensive knowledge “Replication” technologies' such as IBM CSM and GDPS Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades. Demonstrated understanding of security standards including a working knowledge of SSH protocol. Demonstrated working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues. Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7. Demonstrated expertise in Incident/Problem/Change management process and procedures. Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents. Preferred qualifications, capabilities, and skills Working knowledge in one or more general purpose programming languages and/or automation scripting Practical experience with python development Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work. Knowledge of multiple Batch Scheduling tools, notably CA-7, Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language) Conversant with Netcool support in a large-scale environment. Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture, Development, Stability & Continuous Improvement of Environment to advance the product's vision and strategy to satisfy customer needs.

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in our Mainframe and Mid-Range Compute Site Reliability and Engineering (SRE) team, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally. **Job responsibilities** + Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm + Execute policies and procedures that ensure operational stability and availability + Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools + Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration + Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure + Host and participate in bridge calls and communicate effectively to large group of individuals at all levels. + Administer, troubleshooting Mainframe related components. + Work in large, collaborative teams to achieve organizational goals. **Required qualifications, capabilities, and skills** + Formal training or certification on software engineering concepts and 5+ years applied experience + 10+ experience in operating and managing the operations of IBM z-Series environments + Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management + Understanding of infrastructure architecture including servers, storage, network, database, and application components. + Extensive knowledge "Replication" technologies' such as IBM CSM and GDPS + Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades. + Demonstrated understanding of security standards including a working knowledge of SSH protocol. + Demonstrated working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere + Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues. + Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7. + Demonstrated expertise in Incident/Problem/Change management process and procedures. + Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents. **Preferred qualifications, capabilities, and skills** + Working knowledge in one or more general purpose programming languages and/or automation scripting + Practical experience with python development + Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work. + Knowledge of multiple Batch Scheduling tools, notably CA-7, Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language) + Conversant with Netcool support in a large-scale environment. + Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture, Development, Stability & Continuous Improvement of Environment to advance the product's vision and strategy to satisfy customer needs. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

JobID: 210682767 JobSchedule: Full time JobShift: Day : Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in our Mainframe and Mid-Range Compute Site Reliability and Engineering (SRE) team, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally. Job responsibilities * Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm * Execute policies and procedures that ensure operational stability and availability * Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools * Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration * Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure * Ability to host and participate in bridge calls and communicate effectively to large group of individuals at all levels. * Responsible for administering, troubleshooting Mainframe related components. * Ability to work in large, collaborative teams to achieve organizational goals. Required qualifications, capabilities, and skills * Formal training or certification on software engineering concepts and 5+ years applied experience * 10+ experience in operating and managing the operations of IBM z-Series environments * Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management * Understanding of infrastructure architecture including servers, storage, network, database, and application components. * Extensive knowledge "Replication" technologies' such as IBM CSM and GDPS * Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades. * Demonstrated understanding of security standards including a working knowledge of SSH protocol. * Demonstrated working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere * Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues. * Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7. * Demonstrated expertise in Incident/Problem/Change management process and procedures. * Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents. Preferred qualifications, capabilities, and skills * Working knowledge in one or more general purpose programming languages and/or automation scripting * Practical experience with python development * Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work. * Knowledge of multiple Batch Scheduling tools, notably CA-7, Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language) * Conversant with Netcool support in a large-scale environment. * Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture, Development, Stability & Continuous Improvement of Environment to advance the product's vision and strategy to satisfy customer needs.