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Junior administrator skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Anna Frank,

Eileen Cyr Ed.D.

Below we've compiled a list of the most critical junior administrator skills. We ranked the top skills for junior administrators based on the percentage of resumes they appeared on. For example, 10.5% of junior administrator resumes contained troubleshoot as a skill. Continue reading to find out what skills a junior administrator needs to be successful in the workplace.

15 junior administrator skills for your resume and career

1. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how junior administrators use troubleshoot:

Identify, troubleshoot, analyze, resolve, track, escalate and accurately resolve various technical Problems.
Configure, manage, and support Exchange server; creating users, groups, and troubleshoot.

2. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how junior administrators use cloud:

Cloud security solutions through AVG Anti-Virus Cloud Care installs subscription sales, services, reoccurring revenues.
Experience working with high availability, high performance, multi-data centre systems and hybrid cloud environments.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how junior administrators use technical support:

Provided technical support for contractors and in-house development staff.
Supervised two technical support representatives.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how junior administrators use customer service:

Provided a positive customer service in a high volume call center environment
Programmed phone systems to create roll over groups for customer service department, sales, and IT.

5. JR

JR -- short for junior -- denotes the son of a person who's still alive and has the same name. It's used after a man's name to differentiate him from an older family member with the same name.

Here's how junior administrators use jr:

General Fund Enterprise Business System (GFEBS) Jr.

6. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how junior administrators use unix:

Created Batch L files for UNIX system.
Leveraged extensive experience in multiple operating environment including mainframe connectivity and security, Windows NT/2000 workstation and server and UNIX.

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7. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how junior administrators use java:

Performed release management activities for three different Java applications.
Verified local JAVA and firewall settings are up-to-dated for end users.

8. Office Equipment

Here's how junior administrators use office equipment:

Operated office equipment, computers, and software programs.

9. Travel Arrangements

Here's how junior administrators use travel arrangements:

Managed the DEAN's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
Coordinated and booked travel arrangements for management and job candidates.

10. Windows Server

Here's how junior administrators use windows server:

Supported all technology infrastructure including Windows Servers, desktops, laptops, VoIP, printers, and business systems.
Performed Linux and Windows servers administration, resolved high severity issues in production by interacting with various teams.

11. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how junior administrators use dns:

Monitored Active Directory and DNS Server health using Event logs and SCOM agents.
Explain and edit DNS zones for clients

12. SQL Server

Here's how junior administrators use sql server:

Performed Migration of the existing databases from SQL Server 2005 to SQL Server 2008.
Migrated Oracle Reports to SQL Server Reporting Services 2008(SSRS).

13. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how junior administrators use salesforce:

Created summary reports, matrix reports, pie chart and dashboards to assist managers to better utilize Salesforce.
Assist users with building reports in Salesforce.

14. Bash

The Bourne- Again Shell, or simply BASH, is commonly known as a default command interpreter of Linux and GNU systems.

Here's how junior administrators use bash:

Performed basic PHP coding and BASH scripting.
Learned underlying server softwares (Apache, MySQL, Exim/Postfix) and gained familiarity with bash, python, and cPanel.

15. User Accounts

A user account is a relationship established between a user and a computer, network, or information service that includes a user name, password, and all information related to the user. A user account may or may not allow a user to connect to a network, another computer, or other shared resources.

Here's how junior administrators use user accounts:

Manage BlackBerry Enterprise Server and affiliated user accounts.
Created and managed user accounts, rights, group policies in Active Directory Services in Microsoft Windows 2003 advanced server environment.

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What skills help Junior Administrators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on junior administrator resumes?

Dr. Anna Frank

Exercise Science, DePaul University

First, a degree from a highly respected university. Our graduates have been highly sought after. Experience working with a variety of individuals in a variety of settings is significant. Future professionals must then be committed to social justice, how are explicit in supporting the health and recreational needs of ALL individuals, not just those who can purchase a Peloton.

What junior administrator skills would you recommend for someone trying to advance their career?

Eileen Cyr Ed.D.

Professor, Springfield College

The pandemic, the polarization of the election, and the Black Lives Matter movement have reinforced today's educators' need to understand how to create a safe learning environment and build a school community. I would encourage students in a gap year to educate themselves on Social Emotional Learning (SEL) and Family and Community Engagement (FACE). This can be accomplished via independent research, participation in MOOCs, and service projects.

What type of skills will young junior administrators need?

Veronica Cochran

CEO, International Association of Administrative Professionals

Those entering the administrative profession in the upcoming years will find it beneficial to understand what it means to be a strategic partner to their direct manager/supervisor, department, and organization at-large. As strategic partners, their role will extend beyond being a support person. It will involve strategically aligning oneself to fulfilling the organization's mission and vision while achieving business outcomes and success. The following skills will optimize both professional and organizational effectiveness:

1. Time management and organization
2. High EQ and interpersonal communication
3. Leadership effectiveness and accountability
4. Relationship management - (high inclusion capacity and high collaboration)
5. Problem-solving and innovation
6. Strategic planning and adaptability

Do you want to know more?

List of junior administrator skills to add to your resume

The most important skills for a junior administrator resume and required skills for a junior administrator to have include:

Troubleshoot
Cloud
Technical Support
Customer Service
JR
Unix
Java
Office Equipment
Travel Arrangements
Windows Server
DNS
SQL Server
Salesforce
Bash
User Accounts

VPN
Provisioning
Email Accounts
GIT
Disaster Recovery
Linux
Windows
Desktop Support
LDAP
Mac
TCP/IP
SSL
HTML
Jenkins
Web Hosting

Red Hat
VoIP
PHP
PCS
VM
Windows XP
AIX
Computer System
R2
Microsoft Exchange
Solaris
IIS
Centos

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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