Junior business analyst jobs in Erie, PA

This role acts as a critical liaison between product managers, engineering, operations, and business stakeholders, ensuring that new features and enhancements are delivered effectively and aligned with business objectives. • Be the bridge between product, engineering, QA, and operations, ensuring alignment and shared understanding at every step from solutioning to delivery. • Collaborate closely with engineers throughout the product development cycle, from concept ideation to deployment and supporting UAT to ensure features meet business and technical requirements. • Help capture and refine business requirements by working with cross-functional stakeholders. • Gather input to define product concepts and contribute to roadmap planning. Author detailed, user-centric requirements and user stories that position our development team for success. • Lead and facilitate cross-functional working sessions to discover and prioritize the right platform capabilities. • Assist in executing pilots and trials, including post-trial measurement. • Provide functional and technical troubleshooting for existing applications and perform fixes/enhancements as needed. • Support data instrumentation and analytics, including collection and analysis of KPIs across platform capabilities. • Monitor feature progress, identify risks, and communicate updates to program and product leaders.

Analyst, Data Analytics | Institutional Real Estate Investment Firm We are working with a leading real estate investment firm that is looking for an Analyst to join their Data Science group, and help play a key role in driving/generating actionable insights across an institutional-grade portfolio of assets, which is part of our client's multibillion-dollar portfolio of diversified real estate holdings throughout the US. This role will combine strategic thinking and advanced analytics to identify opportunities firmwide, and focus on managing data pipelines, creating/refining in-house models, developing controls and workflows, all while engaging with internal and external stakeholders. Our client is an industry leader that continues to raise capital, deploy capital, and outperform its peers year-over-year, and this would be an opportunity to be a part of that growth. Experience: Bachelor's degree in Analytics, Engineering, Statistics, or related, from a top-tier university 3+ years of experience in data engineering, BI, analytics, or related Proficiency in Python, SQL, Power BI, Excel and data visualization Experience employing predictive analytics and forecasting KPIs, in a cross-functional environment If this sounds like you, please apply, and/or reach out to Alex, at ************************.

Data Solutions - AI - ChatGPT Hybrid 4 days per week - New York We are partnering with a leading Private Equity firm seeking to modernize its operations through data, automation, and AI-driven solutions. This is a unique opportunity for a versatile problem-solver who can sit across applications and data, integrate systems, and pioneer the firm's use of AI technologies particularly ChatGPT and related tools to create tangible business impact. The role is hands-on, highly exploratory, and focused on “figuring things out” whether that means building a solution directly or identifying where specialist consultants should be brought in. You'll play a critical role in helping the firm embrace new technologies, streamline operations, and unlock the value of their data. You will sit between the IT and Data Science team working on both Projects and BAU. Key Responsibilities Work across business applications and data platforms to enable integration, automation, and efficiency. Lead projects to centralize and leverage data (e.g., bringing Sage and Allvue data into Snowflake). Explore, design, and implement AI-driven use cases, including the use of ChatGPT, to modernize workflows and enhance decision-making. Identify opportunities for automation and digital transformation across the firm's operations. Serve as a bridge between business needs and technology solutions, providing practical guidance on what should be solved internally vs. with external consultants. Continuously research and experiment with emerging tools to keep the firm ahead of the curve. Key Skills & Experience Strong understanding of application and data integration. Experience with data platforms (Snowflake preferred) and familiarity with financial systems (e.g., Sage, Allvue). Hands-on experience with automation tools and scripting (e.g., Python, APIs, workflow automation). Knowledge of and practical experience using AI/LLMs (e.g., ChatGPT) to solve business problems. Ability to work in an exploratory, solutions-focused manner, with a high level of autonomy. Strong problem-solving mindset-able to evaluate when to build, buy, or bring in external expertise. Personal Attributes Curious and entrepreneurial; thrives in ambiguity and enjoys “figuring things out.” Practical and solutions-oriented with a strong sense of ownership. Strong communicator who can bridge technical and non-technical stakeholders. Excited by the opportunity to help transform and modernize a business. What's on Offer The chance to shape the digital and AI journey of a forward-looking Private Equity firm. A broad, impactful role with exposure across applications, data, and AI. Opportunity to work in a high-trust environment where innovation and experimentation are encouraged. Competitive compensation package.

ERP Business Analyst 💵Salary: up to $160,000 Are you a BA expert in SQL Server reporting with strong accounting process skills? We are seeking a multifaceted Senior ERP Business Analyst with a strong background in SQL scripting and reporting, and a deep knowledge of accounting processes. You will be joining a growing team in a leading organization, working across a wide variety of technologies. What do you need? Advanced SQL Scripting, Querying and Database Analysis skills. Ledger and sub-ledger expertise, with an all-around understanding of accounting processes. Experience with IT Audits and SOX Compliance Support. Experience with troubleshooting and support for Microsoft Dynamics 365 Business Central is nice to have. Experience in the aviation industry is preferred. What's in it for you? Competitive compensation, bonus potential, and full benefits package. The opportunity to grow your career in a fast-paced environment with strong professional development opportunities. The chance to join a tight-knit community of experts in a growing and reputable company. Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below. ***************************** ***************

Sr. BA with Commercial Lines P&C insurance experience Contract, 12 months Hybrid, 3 days in week in the NYC (downtown) This will move quickly for the right candidate - there are multiple positions, starting early January MUST have Property and Casualty Insurance experience, commercial specialty experience is a plus Position Description: We are looking for a seasoned Senior Business Analyst with extensive experience in the insurance sector to work on data and finance transformation projects. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. They should have a proven track record of successfully managing and delivering complex projects within the insurance domain. Experience: 10 to 15 years of experience as a Business Analyst within the insurance industry. Experience with data and/or finance transformation Strong understanding of insurance products, processes, and regulations. Excellent analytical, problem-solving, and decision-making skills. Exceptional communication and interpersonal abilities. Proficiency in business analysis tools and methodologies. Experience with project management and agile methodologies is a plus. Experience implementing VIPR a big plus Will need to provide samples of work Bachelor's degree in Business Administration, Finance, or a related field. Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

Title: Data Analyst - Actuarial Support Reports To: VP, Actuary Department: Actuary Classification: Full-Time/Exempt Who We Are: Old Republic is a leading specialty insurer that operates diverse property & casualty and title insurance companies. Founded in 1923 and a member of the Fortune 500, we are a leader in underwriting and risk management services for business partners across the United States and Canada. Our specialized operating companies are experts in their fields, enabling us to provide tailored solutions that set us apart. Old Republic Specialty Insurance Underwriters (ORSIU) is part of Old Republic International Corporation. We offer insurance and reinsurance spanning most lines of business, and partner with specialists who are committed to providing the highest levels of service with the products necessary to meet the unique needs of the Alternative Risks, Specialty Programs and Excess Casualty marketplace. Position Overview: The Data Analyst will assist the actuarial department by gathering, analyzing, and interpreting relevant data sources in support of pricing, reserving, filing, reporting, and other business needs. Note that this role is not a part of the actuarial exam program. Essential Job Functions: Collaborate with cross functional teams to improve data and automate reports where appropriate. Use analytics to spot trends, dependencies, and patterns. Acquiring and compiling structured and unstructured data while verifying its quality, accuracy, and reasonableness. Support actuarial department in responding to corporate/regulatory requests (state data calls, etc.), from determining requirements to data preparation to final exhibit creation. Align with operations team as part of ongoing system development/enhancements while enhancing data availability within the organization. Qualifications: Degree in Business, Computer Science or another related field. A minimum 2 years of P/C insurance experience is preferred. Strong analytical and problem-solving skills as well as solid oral and written communication skills Technical expertise in Microsoft Excel required; experience with Access, SQL, VBA, or other programming languages. ORI is an Equal Opportunity Employer. ORI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Technology Business Analyst / Data Analyst We are seeking a skilled Technology Business Analyst / Data Analyst to join our technology organization. The role focuses on gathering business requirements, delivering technical solutions, and supporting adoption of technology solutions that optimize business processes. The analyst will work closely with internal teams, stakeholders, and external vendors. Responsibilities Analyze business processes, systems, and workflows to identify opportunities for improvement. Gather and document business requirements, user stories, and use cases. Translate requirements into technical specifications and solution designs. Design scalable, reliable, and high-performance software solutions. Define system architecture, including data models, application layers, integration points, and interfaces. Lead and participate in cross-functional project teams to deliver solutions on time and within budget. Create project plans, schedules, and resource allocations; track progress and manage risks. Collaborate with developers, QA teams, and stakeholders to ensure alignment between business needs and technical solutions. Execute manual UAT and production testing to validate functionality and data accuracy. Maintain documentation and support team knowledge sharing. Experience Level Domain experience in asset management or similar industries, with familiarity in investment workflows and data flows. Proven experience as a Business Analyst or Software Architect in technology-driven environments. Strong understanding of Agile or Scrum methodologies. Proficiency in business process modeling, requirements elicitation, and documentation. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills to collaborate across teams. Willingness to participate in on-call rotations and after-hours support. Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values - proximity, teamwork, diversity, excellence - our 850 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Contract Type: Long-term consulting assignment with our client, Full time W2 role with Quanteam Context We are looking for a Senior Business Analyst with strong broker-dealer operations expertise to support a large-scale back-office subledger migration from a legacy internal platform to a leading vendor solution. The consultant will serve as a key liaison between Operations, IT, Finance, and the Vendor, ensuring operational readiness, testing coverage, and comprehensive documentation throughout all migration phases. You will represent the Operations department in all conversion activities, helping to define requirements, validate workflows, and support data and process migration for cash equities, listed options, and asset servicing. Main Responsibilities Act as the Operations representative across project and vendor meetings Produce clear documentation: business requirements, testing plans, and executive summaries of key deliverables Support the development of the chart of accounts and accounting feed mappings Design and execute detailed test scripts covering: Trade capture & settlement Asset servicing Regulatory reporting (e.g. Reg Sho, short interest) Security & account masters Cash / position reconciliations (system vs clearinghouse vs ledger) Shadow output validation for accounting feeds Contribute to migration strategies and operational playbooks Update existing operating procedures to integrate the new system. Required Skills & Experience Strong background in broker-dealer operations: equities, U.S. options, clearing, custody Excellent understanding of trade lifecycles and DTCC / OCC workflows (TradeSuite, etc.) Hands-on experience in system migration / conversion projects Working knowledge of how OMS platforms interface with back-office and accounting systems Proficient in writing clear functional documentation and test cases Familiarity with Broadridge Shadow or similar back-office systems is a strong asset

Business Systems Analyst (Data Strategy) This hire can work out of the following office locations Springfield. MA or Boston, MA or Manhattan, New York They will be required to be in the office 3 days per week) Job requirements Bachelor s Degree, preferably in Business or an analytical field such as Economics, Mathematics, Engineering, Computer Science 8+ years business and data analyst experience creating business systems requirement documents, analyzing data and supporting software development from variety of production systems and data platforms Excellent interpersonal communication, coordination, requirement gathering and planning skills with cross functional teams Special combination of technical skill and business acumen, along with a high degree of confidence Strong organizational skills and detail oriented Outcome oriented with the ability to drill down from the big picture to process details Ability to communicate objectives, plans, status, and results clearly Ability to understand and translate business needs into technical requirements Ability to collaborate across diverse teams and organizations Database/SQL experience/SQL expertise preferred Knowledge of ETL and Datawarehouse concepts and processes preferred

Business Analyst - Broadridge Systems (Repo, Collateral, Fixed Income) 📍 New York, NY (Hybrid 3-4 days onsite) 🗓 Target Start: December 1st 💼 Contract Role | Broker Dealer Technology & Operations We are hiring three Business Analysts to support major front-to-back initiatives across Sponsored Repo, Collateral Management, and Fixed Income Allocation for a rapidly growing primary dealer. These roles will drive automation, system integration, and process modernization across the firm's Broadridge ecosystem. If you have strong Broadridge experience and a background in broker-dealer operations, this is an opportunity to join high-visibility programs with immediate impact. 🔍 What You'll Work On Sponsored Repo Lead business analysis for UAT and production rollout of Sponsored Repo. Define test scenarios, acceptance criteria, and repo workflow validation. Partner with trading, operations, risk, and technology across US and Canadian market workflows. Map end-to-end repo lifecycle and identify automation opportunities. Collateral Management Document and enhance collateral workflows across repo, SBL, derivatives, and fixed income. Automate manual processes such as margin calls and collateral valuation. Support TLM and Broadridge integrations to reduce operational risk. Troubleshoot trade capture, valuation, and reconciliation issues. Fixed Income Allocation Migrate allocation processes from Bloomberg into Broadridge IMPACT/BPSA. Support development of new Murex interface feeds. Streamline booking, enrichment, and fixed-income lifecycle workflows. Drive vendor decommission efforts and workflow consolidation. 🧰 What You Bring Broadridge experience is required (BPS, FinPro, Impact, BPSA, DLT, repo, or collateral modules). 5+ years as a BA in capital markets-repo, collateral, fixed income, or trade lifecycle. Strong understanding of broker-dealer operations, ideally from firms like J.P. Morgan, BNP, BMO, etc. Experience writing BRDs/FRDs, workflow diagrams, and future-state designs. Hands-on UAT leadership, defect management, and data validation (SQL a plus). Ability to collaborate across trading, operations, technology, compliance, and risk. 🚀 Why This Team High-impact programs supporting the firm's expansion as a primary dealer. Strategic projects involving automation, modernization, and new system integrations. Collaborative environment with senior visibility. Potential long-term conversion for high performers. 📩 Apply Now If you have strong Broadridge experience and want to work on critical repo, collateral, or fixed-income initiatives, we want to speak with you. Send your resume or reach out directly for more details.

We are seeking an experienced Business Analyst with strong expertise in Payments and Wires systems to join our team. The ideal candidate will analyze business requirements, design system solutions, and ensure seamless integration of wire transfer and payment functionalities across various financial platforms. Key Responsibilities: Gather, analyze, and document business and functional requirements for domestic and international payments (ACH, SWIFT, Fedwire, SEPA, CHAPS, RTP, etc.). Translate complex business needs into clear functional and technical specifications. Work closely with Product Managers, Developers, QA, and Operations teams to design and implement enhancements to payment and wire systems. Conduct gap analysis, impact analysis, and root cause analysis for existing payment processes. Support end-to-end payment processing lifecycle - initiation, validation, authorization, clearing, and settlement. Partner with stakeholders to ensure compliance with regulatory requirements (e.g., ISO 20022, SWIFT standards, AML, OFAC, and KYC). Define and manage UAT test plans, test cases, and coordinate with business users for validation. Create process flows, data mappings, and use case documentation for payment applications. Identify opportunities for automation, process improvement, and system optimization. Support production releases and post-implementation reviews to ensure stability and compliance. Required Skills and Experience: 5+ years of experience as a Business Analyst in the financial services or banking domain, with a focus on Payments or Wire Transfers. Strong knowledge of payment rails (SWIFT, Fedwire, CHIPS, RTP, SEPA, ACH). Experience with ISO 20022 message formats and payment processing standards. Understanding of payment life cycle, settlement processes, and reconciliation. Exposure to Treasury systems, Core Banking, or Payment Hubs. Experience working in Agile/Scrum environments. Excellent communication, analytical thinking, and stakeholder management skills. Proficiency in SQL and data analysis tools (preferred). Familiarity with API integrations and FinTech payment platforms (a plus). Preferred Qualifications: Bachelor's degree in Finance, Business, Computer Science, or related field. Certifications such as CBAP, PMI-PBA, or Agile/Scrum. Experience with SWIFT Alliance Access, Temenos, FIS, Finastra, or Bottomline systems.

Our client has an immediate need for a Business Systems Analyst who will play a key role in translating business needs into functional and technical requirements to support the development and enhancement of enterprise applications. Must Have Technical Skills: Jira Confluence Agile Must be able to write user stories Translate LOB requirements to technical user stories Flex Skills/Nice to Have SQL DB exp ETL exp Gap Analysis Responsibilities: Participates in developing functional requirements for business systems. Tests, trains, and implements applications. Translates client requirements into functional documentation. Participates in technical design discussions and test planning. Designs, prototypes, configures, and tests new or enhanced applications. Performs customer support activities for new or existing application implementations. Monitors application efficiency and effectiveness and troubleshoots issues as needed. Why Work for ConsultUSA: ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employees ConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employees We will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification exams ConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI) award-winning sister company, PMCentersUSA How to Apply: To submit your application, please click the “Apply Now” button located at the top and bottom of the page. ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA. For a complete listing of all ConsultUSA jobs please visit ******************

Akkodis is seeking a Business System Analyst for a client located in Westlake, OH. In this role, you'll drive new business growth by identifying and engaging prospective customers, qualifying inbound leads, and scheduling product demos. As the first point of contact, you'll uncover customer pain points and build meaningful relationships. The ideal candidate is a strong communicator with a hunter mindset and a passion for contributing to the success of a leading tech organisation. Pay Range: $65k/year - $85k/year (The rate may be negotiable based on experience, education, geographic location, and other factors.) Schedule - Mon - Fri (8 am -5 pm EST, Onsite) Qualifications Must have experience with SQL Server Management Studio. Must have experience with MS Visio (or similar tool like Miro or Draw-to-Dial) to create charts, diagrams, flowcharts etc, as well as PPT and Word. Must have experience with Azure DevOps or Jira (Azure referred). Must come from healthcare billing, claims or revenue cycle management. Strong communication skills are required. Experience with 835 or 837 EDI transactions is a big plus, but not required Duties and responsibilities Responsible for data analysis and data translation between proprietary and standard file formats. Utilizes systems and data to resolve business issues in the most effective and productive manner. Responsible for documenting and implementing the functional requirements, technical specifications and template documentation designs for client's business needs while providing expertise in product knowledge and feature/functionality as it relates to business requirements. Responsible for reviewing complex data files, creating mapping documents, interpreting client requirements and providing guidance on best practices. Utilize SQL databases to analyse inputs/outputs in order to identify coding issues and/or changes needed. Ability to speak to the internal business product's technical capabilities while understanding client requirements in order to provide direction and guidance to both external and internal stakeholders. Act as a liaison between teams, responsible for system enhancement and defect submissions and correction confirmation in conjunction with the QA Team. Perform validations for all system development. Develop and maintain effective, strong working relationships with new and existing clients. Ability to effectively communicate with clients including executive level stakeholders, technical and non-technical resources. Must have high level of professional poise and comfort with leading discussions with client decision makers, end-users and IT professionals. Collaborate with internal departments including information technology to develop or enhance existing client products including documenting business requirements, ensuring technology meets business requirements, conduct validation processes, perform testing in conjunction with the QA Team, and creating end user documentation and training. Identify and implement opportunities for improvements and escalate issues for resolution as needed. Must have demonstrated ability to ask questions of the business, formulate action plans, and execute and deliver successful projects independently and of high quality. At times, may manage the implementation of new payment delivery technology projects including developing implementation project plans appropriate for each client, in coordination with the Project Management Team. Manage ongoing status meetings and communication with clients to ensure that the implementation project is moving forward in a manner consistent with the project plan. Coordinates resolution of client issues and concerns. Participate in internal daily stand up meetings, related to the projects you are involved in. Achieve proper cadence and discipline as related to the project team in the Software Development Lifecycle; contributing daily through the Agile Methodology. Qualifications 5+ years' healthcare experience with providers and/or payers for claims and payment processing. 5+ years of experience in a Business Analyst or related role. High level of proficiency with Microsoft Word, Excel and Outlook. Working knowledge and experience with SQL databases required. Experience with Crystal Reports preferred. Excellent work ethic, leadership skills, interpersonal and organizational skills. Strong analysis, critical thinking and problem-solving skills. Ability to work effectively in a fast paced, results-oriented environment. Ability to work independently in solving business problems. Demonstrates a high level organizational skill with the ability to prioritize and manage change. Undergraduate degree in Business or equivalent work experience. Experience and knowledge of Agile Methodologies such as KANBAN and Scrum is preferred. If you are interested in this Business System Analyst job in Westlake, OH, then please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact Vishal Sharma at ******************************* Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Westlake, OH (local candidates only) Competitive Compensation and Benefits Package The Business Systems Analyst will lead new implementations and support ongoing client needs by translating business requirements into technical solutions. This role acts as a key liaison between clients, vendors, and internal technology teams, ensuring projects are delivered accurately, efficiently, and in alignment with client expectations. The analyst also serves as a client advocate, driving successful outcomes through strong communication, data analysis, and problem-solving skills. Business Systems Analyst Responsibilities: Analyze and translate data between proprietary and standard file formats; utilize system data to resolve business issues efficiently Document and implement functional requirements, technical specifications, and template documentation aligned with client business needs Review complex data files, create mapping documents, interpret client requirements, and advise on best practices Use SQL databases to analyze inputs and outputs, identifying coding issues and needed system changes Communicate the internal product's technical capabilities while understanding client requirements to guide internal and external stakeholders Serve as a liaison between teams; submit system enhancements and defects, confirm corrections, and validate development in partnership with the QA team Build and maintain strong working relationships with new and existing clients Communicate effectively with clients, including executives, technical teams, and end-users; lead discussions confidently with decision makers and IT professionals Partner with IT and internal teams to develop or enhance client products, including documenting requirements, validating solutions, performing testing, and creating end-user documentation and training Identify process improvement opportunities and escalate issues as needed Demonstrate the ability to ask insightful questions, create actionable plans, and deliver high-quality projects independently Manage implementation of new payment delivery technology when required, including project planning, leading status meetings, and coordinating issue resolution Participate in daily internal stand-up meetings related to assigned projects Contribute to the Software Development Lifecycle using Agile methodologies, including Scrum and Kanban Business Systems Analyst Qualifications: Bachelor's degree in Business or equivalent work experience 5+ years of healthcare experience with providers and/or payers in claims and payment processing 5+ years of experience as a Business Analyst or in a related role High proficiency in Microsoft Word, Excel, and Outlook Working knowledge of SQL databases required; Crystal Reports experience preferred Experience with Agile Methodologies such as KANBAN and Scrum preferred

Title: Technical Business Analyst - Contact Center / Conversational Platforms KeyBank is looking for a Technical BA to bridge business and technology for projects involving Google Dialogflow, voice/chat bots, Twilio/CPaaS, and integrations with banking platforms. This role will capture requirements, document processes, and support solution design and testing. Key Responsibilities Work with contact center, digital, and business teams to elicit and document requirements for voice bots, chatbots, and messaging use cases. Translate business needs into user stories, use cases, flow diagrams, and acceptance criteria. Document current-state and future-state process flows for customer journeys across voice, SMS, and digital channels. Collaborate with DS Architect and Technical PM to ensure requirements align with overall architecture and delivery roadmap. Support backlog grooming, prioritization, and release planning in Agile environments. Partner with QA and business stakeholders on UAT planning, test case definition, and defect triage. Perform light technical analysis: review API specs, payloads (JSON), logs, and basic SQL queries to support troubleshooting and validation. Required Skills & Experience 6+ years as a Business Analyst in IT, with 3+ years in contact center, digital, or conversational AI projects. Experience working with: Google Dialogflow or similar conversational platforms Voice bot / chatbot projects, ideally integrated with banking or financial services Communication platforms such as Twilio / CPaaS (or Genesys/Avaya/etc.) Strong skills in requirements gathering, documentation, and stakeholder workshops. Ability to understand and communicate API integrations, data flows, and system interactions (familiarity with JSON, REST, basic SQL). Experience working in Agile/Scrum teams using Jira, Azure DevOps, or similar tools. Excellent written and verbal communication skills, comfortable working with both business and technical teams.

Key Responsibilities Requirement Gathering & Analysis: Conduct meetings, interviews, and workshops with stakeholders to understand business needs, pain points, and objectives. Documentation: Create detailed Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, process flows, and wireframes. Process Mapping & Improvement: Analyze existing processes, identify gaps, and recommend enhancements to improve efficiency and business outcomes. Stakeholder Management: Collaborate with cross-functional teams including product, engineering, QA, operations, and leadership. Solution Design Support: Work with technical teams to translate requirements into feasible system solutions. Data Analysis: Utilize data to support decision-making, perform root-cause analysis, and generate insights for business improvements. User Acceptance Testing (UAT): Develop test scenarios, support UAT execution, and ensure delivered solutions meet requirements. Change Management: Assist in creating training materials, SOPs, and communication plans to support solution adoption. Reporting: Prepare dashboards and performance reports for stakeholders. Required Skills & Qualifications Strong analytical and problem-solving ability. Excellent communication and documentation skills. Experience with requirement gathering, process mapping, and stakeholder management. Proficiency in tools like MS Excel, Power BI/Tableau, Jira, Confluence, or similar. Understanding of SDLC, Agile, and Waterfall methodologies. Basic SQL or data analysis skills (preferred). Bachelor's degree in Business, IT, Engineering, or related field.

This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. NO THIRD PARTIES! CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst - Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position: Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years' experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel as needed Client business operations knowledge 2+ year's experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics The Role: The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments. Principal Duties and Responsibilities: Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories. Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions. Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs). Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption. Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends. Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points. Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction. Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques: Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions. Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts. Use templates, tools and (internal) processes consistently, helping evolve all as required. Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied Observes various business processes and identifies and recommends opportunities for improvement. Other duties as assigned by management

Role: Insurity Business Analyst Job Responsibilities/KRAs: Must have least 5+ years of experience as a business analyst in US property and casualty insurance domain and Insurity suite. Has experience in working on Conversion or Data migration with at least one of Insurity InsuranceSuite of products like Policy Center, Billing Center, or Claim Center Has thorough understanding of ISO/NCCI/Bureau products Has excellent verbal and written communication skills Has good understanding of personal or commercial line policies Is required to work with onsite counterpart as well as direct customer on BA activities and deliverables Will provide pre-construction walkthrough to development and QA teams Will attend post-construction walkthroughs to ensure the developed feature is in line with requirements Will own BA deliverables A successful candidate will have at least 5 years of experience in one of the Insurity products (OR) 5 years on any other COTS product as a business analyst Possess previous experience in one or more of the following areas: Possess strong understanding of the Insurity Data model, implementation of Conversion business rules and corresponding data model changes Ability to prepare the mapping document with required GW fields for payload generation Experience in using GW Policy Migration Tool (PMT) is a plus Has good functional understanding of GW OOTB products Having any experience with PC UI, UW Issues, Rating, Forms or Product Model is an added advantage

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. Job Description Position: Jr Analyst Location: Erie, PA Permanent position Description: Must be able to gathering requirement. Minimum working knowledge with PL/SQL. Good communication skills Qualifications Bachelor degree Additional Information This is on going project of our own client. You can join in this project immediately. Entry level is also ok for this position. Thank you.