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Junior clerk skills for your resume and career

Updated January 8, 2025

2 min read

Quoted experts

Allison White,

Allison White

Below we've compiled a list of the most critical junior clerk skills. We ranked the top skills for junior clerks based on the percentage of resumes they appeared on. For example, 39.4% of junior clerk resumes contained customer service as a skill. Continue reading to find out what skills a junior clerk needs to be successful in the workplace.

11 junior clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how junior clerks use customer service:

Reported to Supervisor of Customer Service and performed various secretarial responsibilities.
Process mail, files keys used for access in meter reading, monthly reports on Customer Service Investigators.

2. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how junior clerks use telephone calls:

Answered and returned telephone calls presenting strong verbal communication skills and utilizing excellent phone etiquette in a fast paced environment.
Receive and directing telephone calls and relaying messages to others while maintaining accuracy, clarity and confidentiality.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how junior clerks use payroll:

Worked also for low housing section 8 program, Did section 8 payroll for landlords.
Process payroll bi-weekly and maintain attendance records for over 60 employees.

4. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how junior clerks use scheduling appointments:

Scan and handle administrative duties such as answering phones and scheduling appointments.-Maintaining excel spreadsheets, scanning the document.-Filing and scanning documentation
Managed day-to-day operational duties including scheduling appointments, making travel arrangements and expense reconciliation, and managing multiple calendars.

5. Front Desk

Here's how junior clerks use front desk:

Filed and organized personal documents -Provided front desk coverage for student employment -Greeted student and visitors in a welcoming manner
Performed front desk coverage which consisted of screening and determining eligibility according to state income guidelines.

6. Computer System

Here's how junior clerks use computer system:

Supported B Representatives, with mounting utility meters and collecting payments by operating computer systems to ensure correct meters were installed.
Entered/Updated Voters Registration Applications into Computer System; Verified Sensitive Detailed Information on Petitions/Absentee Ballots; Worked overtime to meet deadline.

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7. Word Processing

Here's how junior clerks use word processing:

Created documents using word processing programs, responsible for general filing, responding to telephone inquires greeting and directing individuals requesting information
Perform administrative duties utilizing manual and automated information systems, Marine Corps standard word processing, and database software packages.

8. Subpoenas

Subpoenas are formal and legal documents issued mostly by a court or some other government agency that demands the presence of the person the document is addressed to, to show up at court. Subpoenas are issued to individuals whom the court wants to appear either as a witness in a particular case in order to testify or to provide any evidence such as an object or a document.

Here's how junior clerks use subpoenas:

Prepared subpoenas and other legal correspondence in support of Administrative Judge.
Prepare subpoenas for document production, deposition and trial appearance/testimony.

9. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how junior clerks use direct calls:

Direct callers to appropriate divisions/departments.
Direct calls to appropriate areas of responsibility.

10. Office Machines

An office machine is a mechanical and electronic device that is used to get work done in an organization or establishment, to finish multiple works in a short time, and to enhance productivity. Office machines are essential in running a modern office and range from calculators to printers to computers.

Here's how junior clerks use office machines:

Balanced basic bookkeeping and filing duties Deliver and/or pick up packages Operate office machines Compile financial records
Responsibilities-Operated office machines handled incoming and outgoing messages and maintained and update filing.

11. Library Materials

Here's how junior clerks use library materials:

Balanced daily cash reports, compiled monthly statistical reports, and charged out library materials.

What skills help Junior Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on junior clerk resumes?

Allison White

Associate Professor, Ohio University

Knowledge of spreadsheets software such as MS Excel is a commonly sought-after skill. Employers want word processing and spreadsheet skills but often say they want high school graduates and pay accordingly. These skills aren't always taught in high school. Those in the field should seek these skills. Additionally, medical and legal assistants have highly sought after. Terminology courses for these specialized areas are sometimes offered at the vocational schools but are usually offered at the post-secondary level.

What soft skills should all junior clerks possess?

Allison White

Associate Professor, Ohio University

Employers have told me repeatedly that soft skills are often the most important. They will ask for my reference after I've gotten to know a student and been able to identify their communication, problem-solving, and interpersonal skills. They want someone to take the initiative yet know when to ask questions. Customer service skills and confidentiality were also voiced by our internship supervisors. Verbal and non-verbal communication is a must. The applicant must be able to write well!!

Do you want to know more?

List of junior clerk skills to add to your resume

The most important skills for a junior clerk resume and required skills for a junior clerk to have include:

Customer Service
Telephone Calls
Payroll
Scheduling Appointments

Front Desk
Computer System
Word Processing
Subpoenas

Direct Calls
Office Machines
Library Materials

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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