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What is a junior customer service representative and how to become one
Junior customer service representatives are entry-level players in the customer service field. They answer customers' questions and provide information about products and services over the phone, via email, or in live chat. They take orders and resolve complaints, arrange shipments, or process returns.
You might work in various industries, and your exact tasks will vary accordingly. In any case, you will be serving customers with various issues or requests. Part of your job will be logging your calls and the tasks you have performed and documenting your interactions with customers. You will work in a team of customer service representatives under the supervision of a team leader, who will be monitoring your performance and guiding you in problematic situations.
A high school diploma is enough to get you started here. Great communication skills and the ability to stay calm and work well under pressure are non-negotiable. Multiple language skills are often sought after and you will also have to get familiar with specific software used for customer service operations. This is a great place to start out on a varied profession with ever-growing demands, that will allow you to earn an average salary of $24,936 per year.
Avg. Salary $30,266
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.77%
Asian 6.55%
Black or African American 11.68%
Hispanic or Latino 21.15%
Unknown 5.57%
White 54.28%
Genderfemale 65.77%
male 34.23%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Junior customer service representative career paths
Key steps to become a junior customer service representative
Explore junior customer service representative education requirements
Start to develop specific junior customer service representative skills
Skills Percentages Inbound Calls 26.37% Customer Service 16.48% Processing Payments 13.33% Upselling 4.66% Outbound Calls 4.59% Complete relevant junior customer service representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New junior customer service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a junior customer service representative based on U.S. Bureau of Labor Statistics data and data from real junior customer service representative resumes.Research junior customer service representative duties and responsibilities
- Demonstrate superb organizational and multitasking abilities
- Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.
Prepare your junior customer service representative resume
When your background is strong enough, you can start writing your junior customer service representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a junior customer service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable junior customer service representative resume templates
Build a professional junior customer service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your junior customer service representative resume.
Apply for junior customer service representative jobs
Now it's time to start searching for a junior customer service representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first junior customer service representative job
Are you a junior customer service representative?
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Average junior customer service representative salary
The average junior customer service representative salary in the United States is $30,266 per year or $15 per hour. Junior customer service representative salaries range between $24,000 and $37,000 per year.
What am I worth?
How do junior customer service representatives rate their job?
Junior customer service representative reviews
I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
I don't like when a rep or a consumer are not interested in a solution, but are only interested in venting. Although, venting maybe just what the consumer needed.
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Updated January 8, 2025
