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Working as a Junior Customer Service Representative

There is more than meets the eye when it comes to being a junior customer service representative. For example, did you know that they make an average of $11.99 an hour? That's $24,936 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Junior Customer Service Representative Do

There are certain skills that many junior customer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a junior customer service representative, we found that a lot of resumes listed 21.2% of junior customer service representatives included inbound calls, while 18.5% of resumes included customer service, and 12.3% of resumes included processing payments. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the junior customer service representative job title. But what industry to start with? Most junior customer service representatives actually find jobs in the finance and retail industries.

How To Become a Junior Customer Service Representative

If you're interested in becoming a junior customer service representative, one of the first things to consider is how much education you need. We've determined that 27.6% of junior customer service representatives have a bachelor's degree. In terms of higher education levels, we found that 6.1% of junior customer service representatives have master's degrees. Even though some junior customer service representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a junior customer service representative. When we researched the most common majors for a junior customer service representative, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on junior customer service representative resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a junior customer service representative. In fact, many junior customer service representative jobs require experience in a role such as customer service representative. Meanwhile, many junior customer service representatives also have previous career experience in roles such as cashier or administrative assistant.

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Average Salary$24,936
Job Growth Rate-2%

Junior Customer Service Representative Jobs

Junior Customer Service Representative Career Paths

Top Careers Before Junior Customer Service Representative

Cashier
13.9 %

Top Careers After Junior Customer Service Representative

Cashier
9.4 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Junior Customer Service Representative

Junior Customer Service Representatives in America make an average salary of $24,936 per year or $12 per hour. The top 10 percent makes over $28,000 per year, while the bottom 10 percent under $21,000 per year.
Average Salary
$24,936

Best Paying Cities

City
Average Salary
New York, NY
Salary Range24k - 35k$29k$29,295
Phoenix, AZ
Salary Range22k - 31k$26k$26,175
Des Moines, IA
Salary Range22k - 28k$25k$25,209
New Bern, NC
Salary Range18k - 25k$22k$21,573
Texarkana, AR
Salary Range17k - 25k$21k$21,088
$17k
$35k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Service Representative Junior
Customer Service Representative Junior
Kelly Services
Kelly Services
11/10/2020
11/10/2020
$25,56611/10/2020
$25,566
Junior Customer Service REP
Junior Customer Service REP
Robert Half
Robert Half
10/21/2020
10/21/2020
$25,04410/21/2020
$25,044
Phone Customer Service Representative Junior Remote Work From Home
Phone Customer Service Representative Junior Remote Work From Home
CDS Global, Inc.
CDS Global, Inc.
09/01/2020
09/01/2020
$26,08809/01/2020
$26,088
Phone Customer Service Representative Junior Remote Work From Home
Phone Customer Service Representative Junior Remote Work From Home
CDS Global, Inccontinuum Performance Systems (Cps)
CDS Global, Inccontinuum Performance Systems (Cps)
08/28/2020
08/28/2020
$26,08808/28/2020
$26,088
Phone Customer Service Representative Junior Remote Work From Home
Phone Customer Service Representative Junior Remote Work From Home
CDS Global Us
CDS Global Us
06/25/2020
06/25/2020
$25,56606/25/2020
$25,566
See More Recent Salaries

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Junior Customer Service Representative Demographics

Gender

female

61.3 %

male

32.8 %

unknown

5.9 %

Ethnicity

White

59.6 %

Hispanic or Latino

19.0 %

Black or African American

11.1 %

Foreign Languages Spoken

Spanish

65.2 %

French

13.0 %

Russian

8.7 %
See More Demographics

Junior Customer Service Representative Education

Majors

Business
22.4 %

Degrees

High School Diploma

30.3 %

Bachelors

27.6 %

Associate

18.0 %

Entry Level Jobs For Becoming A Junior Customer Service Representative

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Junior Customer Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 21.2% of junior customer service representatives listed inbound calls on their resume, but soft skills such as computer skills and communication skills are important as well.

Best States For a Junior Customer Service Representative

Some places are better than others when it comes to starting a career as a junior customer service representative. The best states for people in this position are Washington, Alaska, Connecticut, and California. Junior customer service representatives make the most in Washington with an average salary of $36,461. Whereas in Alaska and Connecticut, they would average $36,194 and $32,902, respectively. While junior customer service representatives would only make an average of $30,637 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Junior Customer Service Representative Jobs:
493
Highest 10% Earn:
$37,000
Location Quotient:
1.57
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Hampshire

Total Junior Customer Service Representative Jobs:
672
Highest 10% Earn:
$38,000
Location Quotient:
1.37
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Idaho

Total Junior Customer Service Representative Jobs:
491
Highest 10% Earn:
$35,000
Location Quotient:
1.59
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Junior Customer Service Representative Employers

1. Fiserv
4.6
Avg. Salary: 
$55,068
Junior Customer Service Representatives Hired: 
9+
2. T-Mobile
4.7
Avg. Salary: 
$41,563
Junior Customer Service Representatives Hired: 
8+
3. Hearst
4.5
Avg. Salary: 
$53,598
Junior Customer Service Representatives Hired: 
7+
4. Robert Half International
4.5
Avg. Salary: 
$45,832
Junior Customer Service Representatives Hired: 
6+
5. Delta Dental Insurance
4.8
Avg. Salary: 
$47,967
Junior Customer Service Representatives Hired: 
6+
6. IBM
4.8
Avg. Salary: 
$94,835
Junior Customer Service Representatives Hired: 
4+

Recently Added Junior Customer Service Representative Jobs

Updated October 2, 2020