Junior customer service representative demographics and statistics in the US
Junior customer service representative demographics research summary. Zippia estimates junior customer service representative demographics and statistics in the United States by using a database of 30 million profiles. Our junior customer service representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about junior customer service representatives after extensive research and analysis:
- There are over 971,747 junior customer service representatives currently employed in the United States.
- 65.8% of all junior customer service representatives are women, while 34.2% are men.
- The average junior customer service representative age is 40 years old.
- The most common ethnicity of junior customer service representatives is White (54.3%), followed by Hispanic or Latino (21.1%), Black or African American (11.7%) and Asian (6.5%).
- Junior customer service representatives are most in-demand in Houston, TX.
- Washington, DC pays an annual average wage of $38,943, the highest in the US.
- In 2022, women junior customer service representatives earned 97% of what men earned.
- Illinois is the best state for junior customer service representatives to live.
- Junior customer service representatives are 61% more likely to work at private companies in comparison to public companies.
On this page
Junior customer service representative demographics by:
Junior customer service representative gender statistics
65.8% of junior customer service representatives are women and 34.2% of junior customer service representatives are men.
- Female, 65.8%
- Male, 34.2%
Junior customer service representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 65.8% |
| Male | 34.2% |
Junior customer service representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$31,595
Female income
$30,682
Junior customer service representative gender ratio over time
This data breaks down the percentage of men and women in junior customer service representative positions over time. Currently, 65.8% of junior customer service representatives are female.
Junior customer service representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 32.49% | 67.51% |
| 2011 | 32.34% | 67.66% |
| 2012 | 33.87% | 66.13% |
| 2013 | 34.33% | 65.67% |
| 2014 | 34.85% | 65.15% |
| 2015 | 34.73% | 65.27% |
| 2016 | 35.31% | 64.69% |
| 2017 | 35.75% | 64.25% |
| 2018 | 34.41% | 65.59% |
| 2019 | 33.96% | 66.04% |
| 2020 | 34.62% | 65.38% |
| 2021 | 34.23% | 65.77% |
Junior customer service representative related jobs gender ratio
We compared junior customer service representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Junior Customer Service Representative | 34% | 66% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Junior customer service representative demographics by race
The most common ethnicity among junior customer service representatives is White, which makes up 54.3% of all junior customer service representatives. Comparatively, 21.1% of junior customer service representatives are Hispanic or Latino and 11.7% of junior customer service representatives are Black or African American.
- White, 54.3%
- Hispanic or Latino, 21.1%
- Black or African American, 11.7%
- Asian, 6.5%
- Unknown, 5.6%
- American Indian and Alaska Native, 0.8%
Junior customer service representative race
| Junior customer service representative race | Percentages |
|---|---|
| White | 54.3% |
| Hispanic or Latino | 21.1% |
| Black or African American | 11.7% |
| Asian | 6.5% |
| Unknown | 5.6% |
| American Indian and Alaska Native | 0.8% |
Junior customer service representative race and ethnicity over time
See how junior customer service representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Junior customer service representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.68% | 11.93% | 5.84% | 17.20% |
| 2011 | 61.40% | 12.22% | 5.98% | 17.07% |
| 2012 | 60.60% | 12.10% | 5.79% | 17.92% |
| 2013 | 60.95% | 11.94% | 5.95% | 17.60% |
| 2014 | 60.33% | 11.88% | 6.26% | 17.78% |
| 2015 | 59.71% | 11.62% | 6.05% | 18.90% |
| 2016 | 58.82% | 12.12% | 6.29% | 18.79% |
| 2017 | 59.74% | 11.53% | 6.26% | 18.62% |
| 2018 | 59.56% | 11.11% | 6.43% | 19.00% |
| 2019 | 59.15% | 11.31% | 6.23% | 19.51% |
| 2020 | 56.59% | 10.71% | 6.38% | 20.12% |
| 2021 | 54.28% | 11.68% | 6.55% | 21.15% |
Junior customer service representative wage gap by race
According to our data, asian junior customer service representatives have the highest average salary compared to other ethnicities. Black or african american junior customer service representatives have the lowest average salary at $31,320.
| Ethnicity | Salary |
|---|---|
| Unknown | $31,356 |
| White | $31,642 |
| Black or African American | $31,320 |
| Asian | $32,098 |
| Hispanic or Latino | $31,567 |
Average junior customer service representative age
See how the average age of junior customer service representatives varies based on ethnicity and gender.
Male
Female
Junior customer service representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Junior customer service representative age breakdown
The average age of junior customer service representatives is 40+ years years old, representing 49% of the junior customer service representative population.
Junior customer service representative age breakdown
| Junior Customer Service Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Junior customer service representative educational attainment
The most common degree for junior customer service representatives is bachelor's degree, with 37% of junior customer service representatives earning that degree. The second and third most common degree levels are high school diploma degree at 25% and high school diploma degree at 23%.
- Bachelor's, 37%
- High School Diploma, 25%
- Associate, 23%
- Diploma, 6%
- Other Degrees, 9%
Junior customer service representatives by degree level
| Junior customer service representative degree | Percentages |
|---|---|
| Bachelor's | 37% |
| High School Diploma | 25% |
| Associate | 23% |
| Diploma | 6% |
| Other Degrees | 9% |
Junior customer service representative jobs you might like
Junior customer service representative wage gap by degree level
According to the data, junior customer service representatives with a Master's degree earn more than those without, at $34,436 annually. With a Bachelor's degree, junior customer service representatives earn a median annual income of $33,326 compared to $30,886 for junior customer service representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $34,436 |
| High School Diploma or Less | $30,027 |
| Bachelor's Degree | $33,326 |
| Some College/ Associate Degree | $30,886 |
Junior customer service representative employment statistics
Most junior customer service representatives work for a private in the finance industry.
Company size where junior customer service representatives work
Below, you can see the size of companies where junior customer service representatives work.
Junior customer service representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 33% |
Junior customer service representative jobs by company type
Employees with the junior customer service representative job title have their preferences when it comes to working for a company. For instance, most junior customer service representatives prefer to work at private companies over public companies.
Junior customer service representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 34% |
| Private | 61% |
| Government | 2% |
Junior customer service representative jobs by industry
The most common industries for junior customer service representatives are finance, professional and retail.
Junior customer service representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 15% |
| Finance | 11% |
| Retail | 10% |
| Professional | 10% |
| Technology | 9% |
| Media | 6% |
| Manufacturing | 5% |
| Telecommunication | 4% |
| Construction | 4% |
| Insurance | 4% |
| Utilities | 3% |
| Health Care | 3% |
| Hospitality | 3% |
| Government | 2% |
| Education | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Start-up | 1% |
| Real Estate | 1% |
Junior customer service representative turnover and employment statistics
Junior customer service representative unemployment rate over time
The unemployment rate for junior customer service representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Junior customer service representative unemployment rate by year
| Year | Junior customer service representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average junior customer service representative tenure
The average junior customer service representative stays at their job for 1-2 years, based on the 520 junior customer service representatives resumes in Zippia's database.
Junior customer service representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 41% |
| 3-4 years | 11% |
| 5-7 years | 10% |
| 8-10 years | 3% |
| 11+ years | 3% |
Junior customer service representative LGBT ratio compared to similar jobs
Review the percent of junior customer service representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Repair Order Clerk | 5.53% | 98,131 |
| Contact Officer | 6.73% | 56,957 |
| Junior Customer Service Representative | 7.19% | - |
| Legal File Clerk | 8.60% | 71,132 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Library Technical Assistant | 11.16% | 68,948 |
| Personnel Associate | 15.31% | 709 |
Similar junior customer service representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Repair Order Clerk | 5.53% | 98,131 |
| Contact Officer | 6.73% | 56,957 |
| Legal File Clerk | 8.60% | 71,132 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Library Technical Assistant | 11.16% | 68,948 |
| Personnel Associate | 15.31% | 709 |
Foreign languages spoken by junior customer service representatives
The most common foreign language among junior customer service representatives is Spanish at 65.2%. The second-most popular foreign language spoken is French at 13.0% and Russian is the third-most popular at 8.7%.
- Spanish, 65.2%
- French, 13.0%
- Russian, 8.7%
- German, 4.3%
- Latvian, 4.3%
- Other, 4.5%
Junior customer service representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 65.2% |
| French | 13.0% |
| Russian | 8.7% |
| German | 4.3% |
| Latvian | 4.3% |
| Other | 4.5% |
