How to hire a junior customer service representative

How to hire a junior customer service representative, step by step

Here's a step-by-step junior customer service representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a junior customer service representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new junior customer service representative
• Step 8: Go through the hiring process checklist

What does a junior customer service representative do?

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1. Identify your hiring needs

   Before you start hiring a junior customer service representative, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect junior customer service representative also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of junior customer service representative salaries for various roles:

   Type of Junior Customer Service Representative	Description	Hourly rate
   Junior Customer Service Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$11-17
   Bilingual Customer Service	In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise... Show more	$12-18
   Customer Service Advisor	A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Inbound Calls
   • Customer Service
   • Processing Payments
   • Upselling
   • Outbound Calls
   • Customer Accounts
   • Credit Card
   • Problem Resolution
   • REP
   • Customer Calls
   • Account Maintenance
   • Sales Floor
   • Customer Inquiries
   • CSR

   Check all skills

   Responsibilities:

   • Demonstrate superb organizational and multitasking abilities
   • Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.

   More junior customer service representative duties

3. Make a budget

   Including a salary range in the junior customer service representative job description is a good way to get more applicants. A junior customer service representative salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a junior customer service representative in Mississippi may be lower than in California, and an entry-level engineer typically earns less than a senior-level junior customer service representative. Additionally, a junior customer service representative with lots of experience in the field may command a higher salary as a result.

   Average junior customer service representative salary

   $14.55hourly

   $30,266 yearly

   ---

   Entry-level junior customer service representative salary

   $24,000 yearly salary

   Updated December 16, 2025

   Average junior customer service representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$38,943	$19
   2	California	$37,022	$18
   3	Arizona	$34,132	$16
   4	Nevada	$33,512	$16
   5	Utah	$30,102	$14
   6	Vermont	$29,905	$14
   7	New York	$29,474	$14
   8	Iowa	$29,018	$14
   9	Texas	$28,567	$14
   10	Maryland	$28,422	$14
   11	North Carolina	$27,362	$13
   12	South Carolina	$24,511	$12
   13	Florida	$22,280	$11

   Average junior customer service representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Northwest Hardwoods	$34,953	$16.80
   2	Fiserv	$31,990	$15.38
   3	CHEMetrics	$31,552	$15.17
   4	Makita Tools USA	$31,411	$15.10
   5	Equifax	$31,273	$15.04	2
   6	Evans & Chambers Technology	$31,225	$15.01	1
   7	Security	$30,300	$14.57
   8	Robert Half	$29,638	$14.25	200
   9	Addison Group	$28,797	$13.84	19
   10	Domino's Pizza	$24,792	$11.92	3,580
   11	Hearst	$24,365	$11.71	8

4. Writing a junior customer service representative job description

   A junior customer service representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a junior customer service representative job description:

   Junior customer service representative job description example

   Our mission is simple: we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and people love working here too. We've been recognized as a "Top Workplace" for 6 years in a row.

   What You'll Do

   We are currently looking to full a full time Customer Service Representative, Junior Loan Processor to deliver top-notch customer service to borrowers and ensure their mortgage process goes as quickly and smoothly as possible. This is a crucial role that provides our customers with excellent communication and service from the "contact to close" phase of the loan.

   • Manage inbound and outbound phone calls
   • Identify and assess customers' needs to achieve satisfaction
   • Build sustainable relationships and trust with customers through open and interactive communication
   • Provide accurate, valid and complete information by using the right methods/tools
   • Meet personal/customer service team sales targets and call handling quotas
   • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
   • Keep records of customer interactions, process customer accounts and file documents
   • Follow communication procedures, guidelines and policies
   • Assist loan processors with clerical duties

   What We'll Love About You

   • 1 year mortgage experience preferred
   • Proven customer support experience or experience as a Client Service Representative
   • Track record of over-achieving quota
   • Strong phone handling skills and active listening
   • Familiarity with CRM systems and practices
   • Ability to adapt/respond to different types of customers
   • Excellent communication and presentation skills
   • Ability to multi-task, prioritize, and manage time effectively

   What You'll Love About Us

   • Great Company Culture. Top Workplaces 6 years in a row
   • Rest and Relaxation . 2 weeks paid time off, 10 paid holidays, and accrued sick leave
   • Health Benefits . Medical with HSA and FSA options, dental, and vision
   • Prepare for the Future . 401(k) with company match

   
   
   Job Posted by ApplicantPro
   

   Copy this example

   

5. Post your job

   To find the right junior customer service representative for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with junior customer service representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit junior customer service representatives who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your junior customer service representative job on Zippia to find and recruit junior customer service representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting junior customer service representatives requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new junior customer service representative

   Once you've selected the best junior customer service representative candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new junior customer service representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a junior customer service representative?