Junior customer service representative job description
Updated March 14, 2024
3 min read
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Example junior customer service representative requirements on a job description
Junior customer service representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in junior customer service representative job postings.
Sample junior customer service representative requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Proficient in Microsoft Office and customer service software
- Ability to work flexible hours or shifts
- Willingness to learn and adapt to new processes and procedures
Sample required junior customer service representative soft skills
- Empathy and active listening skills
- Patience and an ability to stay calm under pressure
- Positive attitude and a team player mentality
- Problem-solving and critical thinking skills
- Attention to detail and strong organizational abilities
Junior customer service representative job description example 1
Security junior customer service representative job description
Our mission is simple: we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and people love working here too. We've been recognized as a "Top Workplace" for 6 years in a row.
What You'll Do
We are currently looking to full a full time Customer Service Representative, Junior Loan Processor to deliver top-notch customer service to borrowers and ensure their mortgage process goes as quickly and smoothly as possible. This is a crucial role that provides our customers with excellent communication and service from the "contact to close" phase of the loan.
- Manage inbound and outbound phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Assist loan processors with clerical duties
What We'll Love About You
- 1 year mortgage experience preferred
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone handling skills and active listening
- Familiarity with CRM systems and practices
- Ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
What You'll Love About Us
- Great Company Culture. Top Workplaces 6 years in a row
- Rest and Relaxation . 2 weeks paid time off, 10 paid holidays, and accrued sick leave
- Health Benefits . Medical with HSA and FSA options, dental, and vision
- Prepare for the Future . 401(k) with company match
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Updated March 14, 2024
Updated March 14, 2024