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The differences between junior customer service representatives and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a customer service specialist. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Junior Customer Service Representative | Customer Service Specialist | |
| Yearly salary | $30,266 | $33,238 |
| Hourly rate | $14.55 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Junior customer service representatives and customer service specialists have different pay scales, as shown below.
| Junior Customer Service Representative | Customer Service Specialist | |
| Average salary | $30,266 | $33,238 |
| Salary range | Between $24,000 And $37,000 | Between $26,000 And $42,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | California | Massachusetts |
| Best paying company | Northwest Hardwoods | Dell |
| Best paying industry | Energy | Finance |
There are a few differences between a junior customer service representative and a customer service specialist in terms of educational background:
| Junior Customer Service Representative | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and customer service specialists' demographics:
| Junior Customer Service Representative | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |