Junior customer service representative vs member service representative

The differences between junior customer service representatives and member service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a member service representative. Additionally, a member service representative has an average salary of $31,395, which is higher than the $30,266 average annual salary of a junior customer service representative.

The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a member service representative are front desk, cleanliness, and punctuality.

Junior customer service representative vs member service representative overview

	Junior Customer Service Representative	Member Service Representative
Yearly salary	$30,266	$31,395
Hourly rate	$14.55	$15.09
Growth rate	-4%	-4%
Number of jobs	198,413	214,036
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 44%
Average age	40	40
Years of experience	12	12

What does a junior customer service representative do?

A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

Junior customer service representative vs member service representative salary

Junior customer service representatives and member service representatives have different pay scales, as shown below.

	Junior Customer Service Representative	Member Service Representative
Average salary	$30,266	$31,395
Salary range	Between $24,000 And $37,000	Between $21,000 And $45,000
Highest paying City	Washington, DC	Alameda, CA
Highest paying state	California	Hawaii
Best paying company	Northwest Hardwoods	Tinker Federal Credit Union
Best paying industry	Energy	Insurance

Differences between junior customer service representative and member service representative education

There are a few differences between a junior customer service representative and a member service representative in terms of educational background:

	Junior Customer Service Representative	Member Service Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	-

Junior customer service representative vs member service representative demographics

Here are the differences between junior customer service representatives' and member service representatives' demographics:

	Junior Customer Service Representative	Member Service Representative
Average age	40	40
Gender ratio	Male, 34.2% Female, 65.8%	Male, 26.5% Female, 73.5%
Race ratio	Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between junior customer service representative and member service representative duties and responsibilities

Junior customer service representative example responsibilities.

Demonstrate superb organizational and multitasking abilities
Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Junior customer service representative vs member service representative skills

Common junior customer service representative skills

Inbound Calls, 26%
Customer Service, 16%
Processing Payments, 13%
Upselling, 5%
Outbound Calls, 5%
Customer Accounts, 4%

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

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Junior Customer Service Representative
Junior Customer Service Representative vs Member Service Representative

Updated January 8, 2025

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