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Junior customer service representative skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical junior customer service representative skills. We ranked the top skills for junior customer service representatives based on the percentage of resumes they appeared on. For example, 26.4% of junior customer service representative resumes contained inbound calls as a skill. Continue reading to find out what skills a junior customer service representative needs to be successful in the workplace.

15 junior customer service representative skills for your resume and career

1. Inbound Calls

Here's how junior customer service representatives use inbound calls:
  • Handled inbound calls for AARP, Delta Dental of Pennsylvania, Delta Dental of Georgia and Delta Dental of CA.
  • Receive inbound calls regarding available domain registration, hosting, & software products.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how junior customer service representatives use customer service:
  • Responded to a variety of customer service inquiries, calmed upset/angry customers and rapidly solved customer problems.
  • Provide excellent customer service to Pharmaceutical Sales Representatives nationwide.

3. Processing Payments

Here's how junior customer service representatives use processing payments:
  • Processed custom orders by creating invoices and processing payments through PayPal.

4. Upselling

Here's how junior customer service representatives use upselling:
  • Communicated and interfaced effectively with customers as well as upselling and enticing customers to buy.
  • Marketed insurance coverage to customers and participated in the upselling process.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how junior customer service representatives use outbound calls:
  • Handled incoming and outbound calls of up to 250 per day.
  • Call Initiator Made on average of 200 -400 outbound calls to potential clients looking to refinance their home.

6. Customer Accounts

Here's how junior customer service representatives use customer accounts:
  • Opened customer accounts by recording account information and maintains customer records by updating account information.
  • Assisted customers with placing orders, explained return policies, exchanges, and billing history on customer accounts.

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7. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how junior customer service representatives use credit card:
  • Itemized and totaled customer merchandise selection at checkout counter, using cash register and accepted credit cards.
  • Stage Stores call center and private label credit card were bought by Alliance Data Systems

8. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how junior customer service representatives use problem resolution:
  • Monitor User Callback que to for ongoing issue or problem resolution.
  • Led by example to coach underachieving customer service specialist in customer communication, problem resolution skills and providing exceptional customer service.

9. REP

Here's how junior customer service representatives use rep:
  • Polished, professional customer service rep offering customer support in busy inbound/outbound call center environment for medicare and AARP.
  • Received survey of recommendation from business client, and exceptional annual Customer Service Rep Performance Appraisal from district manager.

10. Customer Calls

Here's how junior customer service representatives use customer calls:
  • Issue request for service (connects/disconnects), Answer customer calls during outage and emergency situations.
  • Managed high volume of inbound and outbound residential customer calls, averaging 75 calls per day.

11. Account Maintenance

Account maintenance is a practice in accounting that ensures that all transactions and accounting records are per the general principles of accounting and applicable laws. The accounts should be maintained enough to permit the annual audit and clear the inspection of financial statements.

Here's how junior customer service representatives use account maintenance:
  • Performed routine account related transactions such as completing the account set-up process and performing account maintenance for consumer and business products/services.
  • Assisted customers with everyday financial needs by making recommendations and coming up with resolutions with other financial product and proper account maintenance

12. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how junior customer service representatives use sales floor:
  • Returned merchandise to sales floor in proper fashion, as well as inventoried merchandise for correct tag/pricing.
  • Replenished and relocated store products on the sales floor and ensured stockroom kept organized following proper procedures including inventory.

13. Customer Inquiries

Here's how junior customer service representatives use customer inquiries:
  • Managed and investigated written telephone and electronic customer inquiries.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner as part of an escalation team

14. CSR

Here's how junior customer service representatives use csr:
  • Developed and implemented cause marketing and corporate social responsibility (CSR) initiatives through both traditional marketing communications and social media.
  • Earned CSR designation; successfully completed continuing education courses to ensure service accuracy.

15. Customer Issues

Here's how junior customer service representatives use customer issues:
  • Interact effectively with other departments to facilitate resolution of customer issues.
  • Respond to customer issues, inquiries, and requests.
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List of junior customer service representative skills to add to your resume

Junior customer service representative skills

The most important skills for a junior customer service representative resume and required skills for a junior customer service representative to have include:

  • Inbound Calls
  • Customer Service
  • Processing Payments
  • Upselling
  • Outbound Calls
  • Customer Accounts
  • Credit Card
  • Problem Resolution
  • REP
  • Customer Calls
  • Account Maintenance
  • Sales Floor
  • Customer Inquiries
  • CSR
  • Customer Issues
  • JR
  • Customer Complaints
  • Customer Support
  • Billing Issues
  • Epic
  • POS
  • Data Entry
  • Windows
  • Order Entry
  • Payment Arrangements
  • Telephone Inquiries
  • Administrative Tasks
  • Technical Assistance
  • Product Knowledge
  • Client Calls
  • Billing Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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