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Job outlook for junior customer service representatives in the United States
Junior customer service representative job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected junior customer service representative job growth rate is -4% from 2018-2028.
About -105,300 new jobs for junior customer service representatives are projected over the next decade.
Junior customer service representative salaries have increased 11% for junior customer service representatives in the last 5 years.
There are over 971,747 junior customer service representatives currently employed in the United States.
There are 198,413 active junior customer service representative job openings in the US.
The average junior customer service representative salary is $30,266.
Are junior customer service representative jobs in demand?
Junior customer service representative job and salary trends over time
Junior customer service representative jobs over time
Junior customer service representative job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 971,747 | 0.29% |
| 2020 | 987,849 | 0.29% |
| 2019 | 1,017,827 | 0.30% |
| 2018 | 1,001,150 | 0.30% |
| 2017 | 965,025 | 0.29% |
Average junior customer service representative salary over time
Junior customer service representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $30,266 | $14.55 | +3.2% |
| 2024 | $29,320 | $14.10 | +2.8% |
| 2023 | $28,509 | $13.71 | +2.6% |
| 2022 | $27,782 | $13.36 | +1.8% |
| 2021 | $27,284 | $13.12 | +1.8% |
Junior customer service representative jobs by state
Most common states for junior customer service representatives
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 977 | 73% |
| 2 | North Dakota | 755,393 | 476 | 63% |
| 3 | Iowa | 3,145,711 | 1,916 | 61% |
| 4 | Wyoming | 579,315 | 336 | 58% |
| 5 | Montana | 1,050,493 | 567 | 54% |
| 6 | South Dakota | 869,666 | 433 | 50% |
| 7 | Delaware | 961,939 | 463 | 48% |
| 8 | District of Columbia | 693,972 | 333 | 48% |
| 9 | West Virginia | 1,815,857 | 846 | 47% |
| 10 | New Hampshire | 1,342,795 | 629 | 47% |
| 11 | Minnesota | 5,576,606 | 2,484 | 45% |
| 12 | Kentucky | 4,454,189 | 2,010 | 45% |
| 13 | Kansas | 2,913,123 | 1,305 | 45% |
| 14 | Indiana | 6,666,818 | 2,859 | 43% |
| 15 | Nebraska | 1,920,076 | 820 | 43% |
| 16 | Vermont | 623,657 | 261 | 42% |
| 17 | Illinois | 12,802,023 | 5,212 | 41% |
| 18 | Arizona | 7,016,270 | 2,849 | 41% |
| 19 | Massachusetts | 6,859,819 | 2,815 | 41% |
| 20 | Idaho | 1,716,943 | 706 | 41% |
Most common cities for junior customer service representatives
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Farmers Branch | 1 | 3% | $28,585 |
| 2 | New Bern | 1 | 3% | $26,992 |
| 3 | Burlington | 1 | 2% | $29,905 |
| 4 | Carrollton | 1 | 1% | $28,592 |
| 5 | Hollywood | 1 | 1% | $21,652 |
| 6 | Oceanside | 1 | 1% | $36,628 |
| 7 | Pompano Beach | 1 | 1% | $21,689 |
| 8 | Richardson | 1 | 1% | $28,567 |
| 9 | Salt Lake City | 1 | 1% | $30,102 |
| 10 | Reno | 1 | 0% | $33,512 |