What does a junior customer service representative do?
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
Junior customer service representative responsibilities
Here are examples of responsibilities from real junior customer service representative resumes:
- Demonstrate superb organizational and multitasking abilities
- Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.
Junior customer service representative skills and personality traits
We calculated that 26% of Junior Customer Service Representatives are proficient in Inbound Calls, Customer Service, and Processing Payments. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Junior Customer Service Representatives that have these skills listed on their resume here:
- Inbound Calls, 26%
Handled inbound calls for AARP, Delta Dental of Pennsylvania, Delta Dental of Georgia and Delta Dental of CA.
- Customer Service, 16%
Responded to a variety of customer service inquiries, calmed upset/angry customers and rapidly solved customer problems.
- Processing Payments, 13%
Processed custom orders by creating invoices and processing payments through PayPal.
- Upselling, 5%
Communicated and interfaced effectively with customers as well as upselling and enticing customers to buy.
- Outbound Calls, 5%
Handled incoming and outbound calls of up to 250 per day.
- Customer Accounts, 4%
Opened customer accounts by recording account information and maintains customer records by updating account information.
"inbound calls," "customer service," and "processing payments" are among the most common skills that junior customer service representatives use at work. You can find even more junior customer service representative responsibilities below, including:
Communication skills. The most essential soft skill for a junior customer service representative to carry out their responsibilities is communication skills. This skill is important for the role because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a junior customer service representative resume shows how their duties depend on communication skills: "served as customer service rep for a telecommunications training organization; managing accounts producing $4 million in sales annually. "
Customer-service skills. This is an important skill for junior customer service representatives to perform their duties. For an example of how junior customer service representative responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a junior customer service representative: "provide assistance and leadership for other customer support representatives when needed. ".
Interpersonal skills. junior customer service representative responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "representatives should be able to create positive interactions with customers." This resume example shows what junior customer service representatives do with interpersonal skills on a typical day: "demonstrated excellent interpersonal and organizational communication skills during interaction with all prospective and established customers. "
Listening skills. Another common skill required for junior customer service representative responsibilities is "listening skills." This skill comes up in the duties of junior customer service representatives all the time, as "representatives must listen carefully to ensure that they understand customers in order to assist them." An excerpt from a real junior customer service representative resume shows how this skill is central to what a junior customer service representative does: "listened to and resolve customer complaints and document the case to the correct corporate workgroup. "
Patience. Another skill commonly found on junior customer service representative job descriptions is "patience." It can come up quite often in junior customer service representative duties, since "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill fits into day-to-day junior customer service representative responsibilities: "handled sales transactions, trained new employees, used excellent listening skills and patience while dealing with customer service issues/complaints"
The three companies that hire the most junior customer service representatives are:
- Domino's Pizza2 junior customer service representatives jobs
- Makita Tools USA2 junior customer service representatives jobs
- ManpowerGroup1 junior customer service representatives jobs
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Compare different junior customer service representatives
Junior customer service representative vs. Bilingual customer service
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
These skill sets are where the common ground ends though. The responsibilities of a junior customer service representative are more likely to require skills like "inbound calls," "processing payments," "credit card," and "rep." On the other hand, a job as a bilingual customer service requires skills like "strong customer service," "excellent organizational," "excellent interpersonal," and "strong computer." As you can see, what employees do in each career varies considerably.
Bilingual customer services tend to make the most money working in the insurance industry, where they earn an average salary of $33,646. In contrast, junior customer service representatives make the biggest average salary, $34,907, in the energy industry.On average, bilingual customer services reach similar levels of education than junior customer service representatives. Bilingual customer services are 0.1% more likely to earn a Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.Junior customer service representative vs. Customer service advisor
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
In addition to the difference in salary, there are some other key differences worth noting. For example, junior customer service representative responsibilities are more likely to require skills like "processing payments," "problem resolution," "rep," and "account maintenance." Meanwhile, a customer service advisor has duties that require skills in areas such as "taking care," "strong customer service," "standard operating procedure," and "customer care." These differences highlight just how different the day-to-day in each role looks.
On average, customer service advisors earn a higher salary than junior customer service representatives. Some industries support higher salaries in each profession. Interestingly enough, customer service advisors earn the most pay in the insurance industry with an average salary of $33,001. Whereas junior customer service representatives have higher pay in the energy industry, with an average salary of $34,907.In general, customer service advisors achieve similar levels of education than junior customer service representatives. They're 0.8% less likely to obtain a Master's Degree while being 0.4% more likely to earn a Doctoral Degree.Junior customer service representative vs. Customer service specialist
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from junior customer service representative resumes include skills like "processing payments," "upselling," "credit card," and "rep," whereas a customer service specialist is more likely to list skills in "strong customer service," "cleanliness," "front end," and "cash management. "
Customer service specialists earn the highest salary when working in the finance industry, where they receive an average salary of $34,860. Comparatively, junior customer service representatives have the highest earning potential in the energy industry, with an average salary of $34,907.When it comes to education, customer service specialists tend to earn similar degree levels compared to junior customer service representatives. In fact, they're 0.5% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.Junior customer service representative vs. Customer service consultant
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Even though a few skill sets overlap between junior customer service representatives and customer service consultants, there are some differences that are important to note. For one, a junior customer service representative might have more use for skills like "upselling," "rep," "account maintenance," and "csr." Meanwhile, some responsibilities of customer service consultants require skills like "strong customer service," "strong problem-solving," "troubleshoot," and "customer orders. "
In general, customer service consultants earn the most working in the technology industry, with an average salary of $42,679. The highest-paying industry for a junior customer service representative is the energy industry.The average resume of customer service consultants showed that they earn similar levels of education compared to junior customer service representatives. So much so that theyacirc;euro;trade;re 0.6% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.2%.Types of junior customer service representative
Updated January 8, 2025
