Junior information technology analyst job description

The IT Support Specialist role is responsible for providing a successful and secure end-to-end solution for technology requests and for incoming issues from the Gaudenzia workforce and technology infrastructure, while ensuring Gaudenzia's assets remain secure and compliant throughout their lifecycle with technical and regulatory requirements.

As a member of the IT Team, this position will interact daily with employees, IT infrastructure, endpoint technology, as well as other IT functions, to deliver excellent IT services. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, is technically inclined, and thrives solving technical issues in a timely manner.
Responsibilities
• Performs diagnostics of network issues, provides Level 2 and 3support for service desk staff. Also is escalation point for regional IT Staff
• Updates and maintains network documentation, assigns ip addresses, saves device configurations.
• Configures network devices for new deployments per direction of senior staff, configures replacement network devices from backup configuration files.
• Assists with the administration and maintenance of IP based telephony systems, such as provisioning handsets, setting up extensions, supporting user requests.
• Assists in supporting network servers and internal corporate servers. 6. assists in user desktop issues, helps with computer software installation, solves email access and routing issues, assists with desktop backup and archiving
for day to day operational tasks such as proactive maintenance, management, monitoring performance, incident and problem management, security, and backup and recovery across the network infrastructure
Qualifications
• 2+ years' experience working in an IT support function
• Extensive experience with Windows and mobile technologies
• Experience supporting Microsoft Office and Exchange/Outlook
• Computer imaging
Skills:
• Technical writing, knowledge management, Incident Management, Problem Management, Change Management, and Critical thinking skills.
• Experience with Remote desktop connections, Antivirus support, Backup and recovery, and Desktop performance monitoring and optimization

• Abilities:
• Work with the following operating systems:
• Microsoft operating systems:
• Apple iOS, Android
• Meraki Networking products
• Microsoft Exchange online
• Microsoft Office 365 suite
• Video conferencing technologies, Polycom, Lifesize, Microsoft Teams
• Audio conferencing technologies
• Video/audio streaming
• Remote and/or collaborative web technologies
• TCP/IP networking
• PowerShell
• Active Directory
• Wireless technologies
• VPN technologies
• PC, mobile, and network security
• Zoom phone
• Printing technologies

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

The Junior IT Help Desk Analyst will provide The Americas Group (TAG) store employees with a single point of contact to track, log, report, and resolve level-one hardware and software problems through an automated problem tracking system. Help Desk hours of operation are 6:30AM-8:00PM (EST). Shift assignments are based on business needs. The shift for this role is 8:30AM-5:00PM. However, things may change in the future. Analysts are required to support the interim and fiscal inventory processes which occur on a weekend in April and October.
Essential Functions

Strategy & Planning

* Provide solutions to standard known PC problems.
* Research, diagnose, and resolve hardware and software issues with Source.
* Contribute to process improvement plans.

Acquisition & Deployment

* Assist with the identification and implementation of solutions that provide enhanced functionality and value.
* Deploy service solutions that simplify processes.

Operational Management

* Troubleshoot Point-of-Sale equipment and Tint equipment (Servers/Clients and all Peripherals).
* Troubleshoot all peripherals including Credit Card Reader, POS and Tint scanner guns, Epson printers/cash Drawer, Lexmark printers, Multi-Function printers, AML, pole displays, VSAT, Frame Relay, HAN/DSL, and MPLS.
* Troubleshoot all wiring and cabling problems that connect all workstations, networking applications, telephone terminators and wireless network.
* Support store applications, i.e., Price Record Cards, HEARS, S.T.A.R.T., MMS, Microsoft Teams, EDI, PQR, BOLDOC, SherColor, Delivery, Phoenix, Coloreye software performance levels, Tax Record Card, Inventory, Customer Satisfaction and Product Performance Reports and Kronos.
* Troubleshoot Color Match equipment.
* Support store openings, renovations and closings regarding computer and VSAT installations and de-installations.
* Assist various technicians (Hughes, Store Installation managers, Corporate IT, Landlords).

Incidental Functions

* Assist with projects as may be required to contribute to efficiency and effectiveness of the work.
* Some travel as required.
* Work outside the standard 7.5-hour workday as required. Shift adjustments to accommodate business needs including, but not limited to, evening and weekend shifts.

Position Requirements

Formal Education & Certification

* Associate degree (or foreign equivalent) in a Computer Science, Computer Engineering, or Information Technology field of study (e.g., Information Technology, Electronics and Instrumentation Engineering, Computer Systems Management, Mathematics) or equivalent experience.

Knowledge & Experience

* 0-1 year of IT experience.
* Basic understanding of computer administration concepts.
* Basic understanding of LAN/WAN environment.
* Basic understanding of store network connectivity with peripheral devices.
* 0-1 year of experience with computer hardware and/or software support preferred.
* 0-1 year of customer-service related experience preferred.

Preferred Qualifications & Skills

* Conversational competency in speaking/writing Spanish is a plus.

Personal Attributes

* Competent in verbal and written communication skills.
* Ability and initiative to learn and research new concepts, ideas, and technologies quickly.
* Ability to work in a team-oriented, collaborative environment.
* Willingness to contribute time and effort to work assigned.
* Basic analytical, conceptual, and problem-solving abilities.
* Motivated to learn new tools and technologies.
* Ability to organized and assist in the execution of tasks.
* Ability to work effectively in a multi-cultural environment.
* Strong commitment to inclusion and diversity.

Must be legally authorized to work in country of employment without sponsorship for employment visa status now or in the future.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.