What does a junior information technology analyst do?
Junior information technology (IT) analysts are entry-level professionals who assist senior IT analyst in designing and implementing IT systems that are functional and cost-efficient for their clients. These analysts are required to provide technical support and resolutions by managing the flow of incoming calls and responding to the inquiries of clients. They must manage user accounts by resetting user passwords and assigning or removing users from using the administrator tool. Junior IT analysts must also provide technical assistance in developing security standards for server and network functions.
Junior information technology analyst responsibilities
Here are examples of responsibilities from real junior information technology analyst resumes:
- Lead disaster recovery exercises, infrastructure hardware/software decommissioning initiatives and redeployment of legacy application retirements/migrations for Fannie Mae (client).
- Configure laptops, desktops to VPN network.
- Create share documents, websites, data workflow using SharePoint.
- Design custom forms in SharePoint using InfoPath for data entry.
- Accept and route Helpdesk calls from company clients to the proper personnel.
- Implement and provide training to team members on XML, XSL and Xpath.
- Support windows and mac OS staying on top of current updates and learning the complete use of those systems.
- Experience in Microsoft and Linux operating systems.
- Format PCs and install assigned operating systems.
- Report security incidents and execute corrective security procedures for (LAN).
- File server, PC desktop/laptop/workstation software and hardware configuration and support for internal deployment.
- Create and preserve customized employee database applications and return corrupted database systems to normal operations.
- Utilize newly implement virtual environment to deploy VDI workstations as replacements for failing physical hosts.
- Coordinate and design informational packets, implement website designs consistent with company standards utilizing HTML coding.
- Develop standard operating procedures and policies and procedures governing information security on classify and unclassify workstations.
Junior information technology analyst skills and personality traits
We calculated that 17% of Junior Information Technology Analysts are proficient in Business Processes, User Support, and Technical Support. They’re also known for soft skills such as Detail oriented, Analytical skills, and Problem-solving skills.
We break down the percentage of Junior Information Technology Analysts that have these skills listed on their resume here:
- Business Processes, 17%
Develop and document business processes and procedures for CA database used by Contracting Officers to clarify objectives and assure data accuracy.
- User Support, 17%
Provided user support, all while dealing with high-demand clients and finding solutions quickly within a 5-minute interval 3.
- Technical Support, 14%
Provided first level technical support and resolution for a majority of alert based incidents.
- SharePoint, 10%
Designed custom forms in SharePoint using InfoPath for data entry.
- VPN, 7%
Provided solutions for RSA SecurID accounts and remote access (Citrix, VPN) issues.
- Desk Support, 6%
Help desk support Capture and document business requirements and support change requests.
"business processes," "user support," and "technical support" are among the most common skills that junior information technology analysts use at work. You can find even more junior information technology analyst responsibilities below, including:
Detail oriented. To carry out their duties, the most important skill for a junior information technology analyst to have is detail oriented. Their role and responsibilities require that "because cyberattacks can be difficult to detect, information security analysts must pay careful attention to computer systems and watch for minor changes in performance." Junior information technology analysts often use detail oriented in their day-to-day job, as shown by this real resume: "involved in java development, and had a good understanding of object oriented software design principles. "
Analytical skills. Another essential skill to perform junior information technology analyst duties is analytical skills. Junior information technology analysts responsibilities require that "information security analysts must carefully study computer systems and networks and assess risks to determine how security policies and protocols can be improved." Junior information technology analysts also use analytical skills in their role according to a real resume snippet: "create shared documents, websites, data workflow using sharepoint. "
Problem-solving skills. Another skill that relates to the job responsibilities of junior information technology analysts is problem-solving skills. This skill is critical to many everyday junior information technology analyst duties, as "information security analysts must respond to security alerts and uncover and fix flaws in computer systems and networks." This example from a resume shows how this skill is used: "diagnosed and resolved hardware/software connectivity issues. "
The three companies that hire the most junior information technology analysts are:
- Duke University Health System12 junior information technology analysts jobs
- Guidehouse9 junior information technology analysts jobs
- TEKsystems5 junior information technology analysts jobs
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Compare different junior information technology analysts
Junior information technology analyst vs. Systems support
A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.
While similarities exist, there are also some differences between junior information technology analysts and systems support. For instance, junior information technology analyst responsibilities require skills such as "business processes," "user support," "desk support," and "business clients." Whereas a systems support is skilled in "customer service," "troubleshoot," "pc," and "provides technical support." This is part of what separates the two careers.
Systems supports really shine in the professional industry with an average salary of $72,760. Comparatively, junior information technology analysts tend to make the most money in the technology industry with an average salary of $47,979.systems supports tend to reach similar levels of education than junior information technology analysts. In fact, systems supports are 0.2% more likely to graduate with a Master's Degree and 0.3% more likely to have a Doctoral Degree.Junior information technology analyst vs. Analyst
Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes. They also research industry trends and data to make sound inferences and recommendations on what the company should do to improve their numbers. Analysts recommend business solutions and often help the organization roll out these solutions. They ensure that the proposed action plans are effective and produce the desired results.
Each career also uses different skills, according to real junior information technology analyst resumes. While junior information technology analyst responsibilities can utilize skills like "user support," "technical support," "vpn," and "lan wan," analysts use skills like "customer service," "troubleshoot," "data analysis," and "management system."
On average, analysts earn a higher salary than junior information technology analysts. Some industries support higher salaries in each profession. Interestingly enough, analysts earn the most pay in the technology industry with an average salary of $79,330. Whereas junior information technology analysts have higher pay in the technology industry, with an average salary of $47,979.analysts earn higher levels of education than junior information technology analysts in general. They're 5.1% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for junior information technology analysts in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Junior information technology analyst vs. Help desk analyst
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
The required skills of the two careers differ considerably. For example, junior information technology analysts are more likely to have skills like "business processes," "user support," "lan wan," and "business clients." But a help desk analyst is more likely to have skills like "customer service," "troubleshoot," "phone calls," and "remote desktop."
Help desk analysts make a very good living in the government industry with an average annual salary of $42,262. On the other hand, junior information technology analysts are paid the highest salary in the technology industry, with average annual pay of $47,979.Most help desk analysts achieve a similar degree level compared to junior information technology analysts. For example, they're 3.4% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Junior information technology analyst vs. Computer analyst
A computer analyst is responsible for generating technical solutions to improve operational efficiency and processes. Computer analysts create models for system applications and perform upgrades on software and hardware networks to boost optimization. They also develop strategic methods to enhance the performance of existing systems and identify inconsistencies for immediate resolution. A computer analyst must have excellent communication and technical skills, especially in managing the security of computer data and setting the configuration and accessibility of networks for authorized users.
Types of junior information technology analyst
Updated January 8, 2025
