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Junior information technology specialist skills for your resume and career
15 junior information technology specialist skills for your resume and career
1. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Configured, managed, monitored, and troubleshoot computer systems, application/filer server hardware, operating systems, and peripheral equipment.
- Utilized a range of diagnostic tools to troubleshoot intermittent network connectivity issues.
2. Switches
- Configured and installed routers and switches, diagnosed issues, and maintained firewall.
- Network installations Cabling, patch panels, switches, routers, work stations, servers, etc.
3. NAT
- Use of various networking technologies and protocols such as EIGRP, BGP, VLANs, VPNs, and NAT.
4. Hardware Upgrades
- Evaluate, resolve customer information systems, effect required hardware upgrades and repair to maintain mission capability.
5. Network Services
- Configured, service, repair, and maintain hardware and software for network services, storage networking devices, and servers.
- Installed and removed software applications for network services, storage network devices, and servers.
6. Server Hardware
- Upgrade workstation and server hardware.
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Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.
- Tested Contingency and Business Continuity Plan as required by DoD IA Certification andAccreditation Process (DIACAP).
- Gathered data and authored requirements documents for DOD appropriations necessary to establish and maintain long short-term technology funding plan.
8. Printers
Printers are a technological tool used to permanently apply ink to various surfaces and material but most often paper. They are used for printing books, fliers, images, billboard advertisements, and so on. There are many different types of printers, too, each built for a different purpose, material, and processes. A new generation of printers, usually referred to as 3D printers, can use materials such as plastic or resin to build different three-dimensional physical objects and can be used to create props, statues, and various other items.
- Drafted Telephony jobs using Auto Cad R12-14* Administered and maintained all computers, printers and fax machines throughout the facility.
- Set up networked printers and configured to labs or teacher devices as needed.
9. VPN
A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.
- Installed software applications and troubleshot Web access, VPN, e-mail, network accounts management, and printer problems.
- Worked directly with our NOC to maintain, support, and modify our VPN.
10. User Accounts
A user account is a relationship established between a user and a computer, network, or information service that includes a user name, password, and all information related to the user. A user account may or may not allow a user to connect to a network, another computer, or other shared resources.
- Assist in implementing system security policy, to include firewalls, host and client access, file permissions and user accounts.
- Created domain user accounts within Active Directory and Exchange user mailboxes in the MS XP platform.
11. Desk Support
- Provided helpdesk support for internal and remote end-users according to the helpdesk Service Level Agreement.
- Provided help desk support, including user-account and password management, hardware/software installation and configuration, and email services administration.
12. Mac
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
- Worked with SCCM tool for migration to Windows 7 Troubleshooting hardware and software issues on MAC computers.
- Managed 26 PC's and 25 Mac's-installing Microsoft Suite, Project Management Software, and Lindo.
13. System Administration
System administration entails the overall management, organization, and operation of system software and hardware. It also extends to the management of servers, workstations, and working operations concerning them all. System administration aims to ensure all functions covering the systems run smoothly and hitch-free.
- Conducted system administration duties and makes necessary recommendations for information technology actions needed as it relates to all levels of care.
- Performed software installation and configuration, general operating system and system administration in multiple development environments across approximately forty servers.
15. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Maintained Java application to deliver multiple data extracts.
- Provided technical solutions supporting IT Security with programs written in Java, Basic, and C++.
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What skills stand out on junior information technology specialist resumes?
Professor, Purdue University
What junior information technology specialist skills would you recommend for someone trying to advance their career?
Professor and Director of Graduate Studies, University of Illinois
What type of skills will young junior information technology specialists need?
Lecturer, Carleton College
What technical skills for a junior information technology specialist stand out to employers?
Computer Engineering Chair, Grand Valley State University
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
List of junior information technology specialist skills to add to your resume

The most important skills for a junior information technology specialist resume and required skills for a junior information technology specialist to have include:
- Troubleshoot
- Switches
- NAT
- Hardware Upgrades
- Network Services
- Server Hardware
- DOD
- Printers
- VPN
- User Accounts
- Desk Support
- Mac
- System Administration
- SharePoint
- Java
- Remedy
- Remote Desktop
- Network Troubleshooting
- SCCM
- Software Issues
- Technical Issues
- Technical Assistance
- Technical Problems
- Windows Server
- Network Operations
- Trouble Tickets
- Enterprise Applications
- Windows XP
- PC
- Peripheral Equipment
- Remote Technical Support
- Lan
- Level Support
- DNS
- Computer System
- Desktop Computers
- Software Installation
Updated January 8, 2025