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Junior manager skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical junior manager skills. We ranked the top skills for junior managers based on the percentage of resumes they appeared on. For example, 26.1% of junior manager resumes contained customer service as a skill. Continue reading to find out what skills a junior manager needs to be successful in the workplace.

15 junior manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how junior managers use customer service:

Ensured exceptional customer service assisting customers with concerns regarding their accounts.
Provided outstanding customer service to non-Chinese speaking customers.

2. Safety Standards

Here's how junior managers use safety standards:

Experienced in implementing Corporate Safety Standards like work at height, LOTO, PPE s.

3. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how junior managers use bank deposits:

Do bank deposits, and go to the grocery store.
Performed register audits, bank deposits, and employee counseling.

4. Purchase Orders

Here's how junior managers use purchase orders:

Matched purchase orders with invoices and recorded transactions accurately.
Manage daily transactions (Purchase requisition, Purchase Orders, Good Receipts, Reservations, Work Orders and Notifications).

5. JR

JR -- short for junior -- denotes the son of a person who's still alive and has the same name. It's used after a man's name to differentiate him from an older family member with the same name.

Here's how junior managers use jr:

Promoted from housekeeping room attendant to front desk Jr.
Located in India) (Formally known as Cummins Exhaust India Limited) - Jr.

6. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how junior managers use financial statements:

Manage pricing and budgets; analyze financial statements for profitability ratios.
Prepare general ledger and financial statements.

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7. KPIs

Here's how junior managers use kpis:

Applied and calculated KPIs as well as financial metrics to observe and maintain the company s performance.
Tracked KPIs, created and managed incentives and coordinated 2-3 National Meetings (30ppl) annually.

8. Customer Complaints

Here's how junior managers use customer complaints:

Handle all aspects of customer complaints with successful resolutions, including exchanges, customer compensation, and overall customer satisfaction.
Resolve customer complaints regarding sales, service, and marina conditions.

9. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how junior managers use sales floor:

Work alongside sales support coworkers as new merchandise is received so that it can be quickly moved to the sales floor.
Managed the sales floor by maintaining adequate associate coverage while coordinating timing of breaks.

10. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how junior managers use loss prevention:

Ensured compliance with company loss prevention standards, maintained store procedures and conducted quarterly LP audits.
Focus on Loss Prevention through full floor coverage, comprehensive opening/closing oversight and constant communication with consultants and security team.

11. Sales Associates

Here's how junior managers use sales associates:

Managed and led a team of 13 Retail Sales Associates.
Managed staff of 15 sales associates Assigned employees to specific duties to best meet the needs of the store.

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how junior managers use pos:

Support customer check out process using POS cash registers for cash and credit card transactions following JC Penny company policies.
Executed cash management and POS transactions.

13. Front Desk

Here's how junior managers use front desk:

Scheduled appointments for 15 to 20 therapists and allocated duties to front desk staff.
Trained front desk staff on in-house computer application and Massage Envy Clinic etiquette.

14. Inventory Control

Here's how junior managers use inventory control:

Work with the Inventory Control manager to confirm that all merchandise received is ticketed and priced properly.
Engage in the cost-effective purchase and inventory control of restaurant supplies, food and beverages.

15. ISO

Here's how junior managers use iso:

Contributed extensively in ISO standards implementation.
Implemented changes in accordance with the Total Quality policies to ensure successful ISO certification.

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List of junior manager skills to add to your resume

The most important skills for a junior manager resume and required skills for a junior manager to have include:

Customer Service
Safety Standards
Bank Deposits
Purchase Orders
JR
Financial Statements
KPIs
Customer Complaints
Sales Floor
Loss Prevention
Sales Associates

POS
Front Desk
Inventory Control
ISO
Cash Drawers
ERP
Customer Issues
Balance Sheet
RAN
Facebook
Food Preparation

Sales Reports
HR
Customer Inquiries
BOM
Customer Relations
Inventory Management
MIS
Performance Management
Leadership

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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